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Portola Hotel & Spa at Monterey Bay

California Coast - CA · United States

Two Portola PlazaView location

9.2/10Excellent3,736 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort9.0/109.0
Condition9.2/109.2
Amenities9.0/109.0
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Portola Hotel & Spa at Monterey Bay

It's all right here! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's most popular attractions.

Portola Hotel & Spa is a AAA Four Diamond and only LEED® Certified hotel on the Central Coast of California and boasts 379 guest rooms, an award winning full service day spa, three on-site restaurants including a craft brewery, and a variety of other amenities.

As one of California's premier family-friendly destinations, the Portola Hotel & Spa offers easy access to Monterey's most popular attractions. The hotel is also pet friendly.

Read more about this hotelShow less

With a stay at Portola Hotel & Spa at Monterey Bay, you'll be centrally located in Monterey, just a 4-minute walk from Fisherman's Wharf and 10 minutes by foot from Monterey Bay.

This spa resort is 0.8 mi (1.2 km) from Cannery Row and 1.9 mi (3.1 km) from Monterey Bay Aquarium. Make yourself at home in one of the 379 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding.

Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.

Popular amenities

Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until anytime
Check-out until 12:00 PM

Hotel policies

Beach nearby On bay Parking height restrictions apply By ocean Noise-free rooms not guaranteed Guests will receive an email with special check-in instructions LGBTQIA+ friendly Guest will receive an email before arrival 72 hours Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in LEED Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • Pool access available from 7:00 AM to 10:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
    • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • A car is not required for transportation to and from this property.
    • Parking height restrictions apply.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    An adult age 18 or older must assume all liability for the booking. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Spa hours are 9 AM-7 PM, Sunday to Thursday, and 9 AM to 9 PM on Friday and Saturday.
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for children
    • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
    • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
    • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
    • Secured self parking fee: USD 29.04 per night (in/out privileges)
    • Secured valet parking fee: USD 40.65 per night (in/out privileges)
    • Pet deposit: USD 58.18 per night
    • Pet fee: USD 58.18 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Rollaway bed fee: USD 58.18 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Monterey Convention Center 0.1 km / 0.1 mi
Maritime Museum 0.1 km / 0.1 mi
Monterey State Historic Park 0.1 km / 0.1 mi
Pacific House Museum 0.2 km / 0.1 mi
Golden State Theatre 0.2 km / 0.1 mi
Old Custom House 0.3 km / 0.2 mi
Fisherman's Wharf 0.3 km / 0.2 mi
Monterey County Youth Museum 0.4 km / 0.2 mi
Monterey Sports Center 0.4 km / 0.3 mi
Dali17 Museum 0.4 km / 0.3 mi
Perry House 0.5 km / 0.3 mi
Cooper-Molera Adobe 0.5 km / 0.3 mi
Monterey Museum of Art 0.5 km / 0.3 mi
Waterfront 0.6 km / 0.3 mi
Stevenson House 0.6 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 379
  • Number of floors (main building): 7
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • City centre
  • Airport
  • Harbour
  • Wheelchair-accessible
Show 49 more facilities & services
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Secure parking
  • Valet parkingExtra charge
  • Room serviceExtra charge
  • Laundry service
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Lift access
  • Shop
  • Terrace
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant: 2
  • Non-smoking area
  • Highchairs
  • Banquet hall
  • Breakfast room
  • Conference room
  • Meeting room
  • Projector
  • Printer
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • Outdoor freshwater pool: 1
  • Pub
  • Hot tub
  • Spa treatmentsExtra charge
  • Spa centre
  • Breakfast
  • Breakfast buffet
  • Hot breakfast
  • Set menu dinner
  • Breakfast and dinner
  • Breakfast and lunch
  • Gluten-free meals
  • Vegetarian meal
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible WITH VIEWSQUADRUPLE • Accessible WITH VIEWSQUA.H6-WV

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    QUADRUPLE Accessible WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH VIEWSQUADRUPLE • WITH VIEWSQUA.WV

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    QUADRUPLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    Double or Twin Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin HARBOUR VIEWDouble or Twin • HARBOUR VIEWDBT.HV

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    Double or Twin HARBOUR VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    HARBOUR VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.HV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE INNERDOUBLE • INNERDBL.IN

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    DOUBLE INNER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.IN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE HARBOUR VIEWDOUBLE • HARBOUR VIEWDBL.HV

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    DOUBLE HARBOUR VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    HARBOUR VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.HV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE ONE BEDROOMQUADRUPLE • ONE BEDROOMQUA.B1

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    QUADRUPLE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible WITH VIEWSDOUBLE • Accessible WITH VIEWSDBL.H6-WV

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    DOUBLE Accessible WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin RUN OF HOUSEDouble or Twin • RUN OF HOUSEDBT.RO

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    Double or Twin RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEWQUADRUPLE • CITY VIEWQUA.CV

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    QUADRUPLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW QUEEN BEDDOUBLE • CITY VIEW QUEEN BEDDBL.CV-QN

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    DOUBLE CITY VIEW QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room HARBOUR VIEWRoom • HARBOUR VIEWROO.HV

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    Room HARBOUR VIEW

    Room photos

    Photos are not available for this room type.

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    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    HARBOUR VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.HV

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  • QUADRUPLE GARDEN VIEWQUADRUPLE • GARDEN VIEWQUA.GV

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    Portola Hotel & Spa at Monterey Bay

    QUADRUPLE GARDEN VIEW

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    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GARDEN VIEW

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    Room code: QUA.GV

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  • QUADRUPLE CITY VIEW QUEEN BEDQUADRUPLE • CITY VIEW QUEEN BEDQUA.CV-QN

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    Portola Hotel & Spa at Monterey Bay

    QUADRUPLE CITY VIEW QUEEN BED

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    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV-QN

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  • Room Accessible WITH VIEWSRoom • Accessible WITH VIEWSROO.H6-WV

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    Portola Hotel & Spa at Monterey Bay

    Room Accessible WITH VIEWS

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    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-WV

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  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

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    Portola Hotel & Spa at Monterey Bay

    Double or Twin WITH DOUBLE BED

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    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

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  • Double or Twin INNERDouble or Twin • INNERDBT.IN

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    Portola Hotel & Spa at Monterey Bay

    Double or Twin INNER

    Room photos

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    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.IN

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  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

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    Portola Hotel & Spa at Monterey Bay

    Room WITH VIEWS

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    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

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  • QUADRUPLE HARBOUR VIEWQUADRUPLE • HARBOUR VIEWQUA.HV

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    Portola Hotel & Spa at Monterey Bay

    QUADRUPLE HARBOUR VIEW

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    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    HARBOUR VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.HV

    Limited room details from hotel

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  • Room STANDARDRoom • STANDARDROO.ST

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    Portola Hotel & Spa at Monterey Bay

    Room STANDARD

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    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

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  • TWIN AccessibleTWIN • AccessibleTWN.H6

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    Portola Hotel & Spa at Monterey Bay

    TWIN Accessible

    Room photos

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    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6

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  • Room INNERRoom • INNERROO.IN

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    Room INNER

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    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.IN

    Limited room details from hotel

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  • Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6

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    Portola Hotel & Spa at Monterey Bay

    Double or Twin Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Limited room details from hotel

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  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

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    Portola Hotel & Spa at Monterey Bay

    DOUBLE QUEEN SIZE BED

    Room photos

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    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

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  • SINGLE AccessibleSINGLE • AccessibleSGL.H6

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    Portola Hotel & Spa at Monterey Bay

    SINGLE Accessible

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    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.H6

    Limited room details from hotel

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  • QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDSQUA.2Q

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    QUADRUPLE TWO QUEEN BEDS

    Room photos

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    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q

    Limited room details from hotel

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  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

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  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Portola Hotel & Spa at Monterey Bay

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

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Guest reviews

What other guests saying about Portola Hotel & Spa at Monterey Bay

9.2
Excellent
3,736 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
9.0 /10
Condition
9.2 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
02 Aug 2026
Llesenia
It was my first time staying at Portola Hotel and I had a great experience.
Valet staff were really nice and informative .
The hotel was so beautiful and clean. The kids enjoyed the pool area. Breakfast at Jacks was really good. Will be returning. Thank you!
10/10
Exceptional
02 Aug 2026
Richard
Great location, very pleasant stay. Relaxing. Good common spaces. Was surprised that our room had a window unit for HVAC - have not seen that in upscale properties for a very long time. The unit was pretty loud, but not bothersome enough to impact our stay. Just surprising that has not been modernized.
10/10
Exceptional
02 Aug 2026
Alec
Friendly front desk staff and dedicated valet team. Great bar downstairs. Beautiful and spacious lobby. Easy walking distance to the wharf and downtown. 15 minute walk to Cannery Row. I tried to book a second room for a family member and they were sold out so they were kind enough to give me free valet. My only complaint is the shower has very little water pressure. Everything else was great. Now if they could only turn down those seagulls at 6 am…..
10/10
Exceptional
02 Aug 2026
Natalya
Such a great stay. We come here every year and stay at the same hotel because it has the best location, really clean facilities, and everything we want is walking distance or a trolley ride away.
10/10
Exceptional
02 Aug 2026
Gerard
Great location and wonderful staff. Nice hotel and clean. A good place to stay.
8/10
Excellent
02 Aug 2026
Jocelyne
We had a wonderful stay at Portola Hotel & Spa Monterey! The location is perfect—right in the heart of downtown Monterey, within walking distance of Fisherman's Wharf, the marina, great restaurants, and the beautiful waterfront.

Our room was spacious, clean, quiet, and very comfortable. The hotel is beautifully maintained, with lovely gardens and a relaxing atmosphere that made our stay even more enjoyable.

The staff was welcoming, friendly, and attentive from check-in to check-out, always making us feel valued as guests.

The hotel offers excellent amenities, and everything was well organized and impeccably maintained. It was the perfect base for exploring Monterey, Carmel-by-the-Sea, and the scenic 17-Mile Drive.

Overall, we had an outstanding experience and would not hesitate to stay here again. We highly recommend Portola Hotel & Spa Monterey to anyone looking for a comfortable, high-quality hotel in an unbeatable location.
10/10
Exceptional
01 Aug 2026
Wegdan
It was so nice loved my stay
10/10
Exceptional
01 Aug 2026
Heather
This place is amazing! Great staff and property was close to everything! Would stay here again for sure!
10/10
Exceptional
01 Aug 2026
Yvonne
We have stayed here a few times now and it never disappoints. The staff are friendly and helpful.
Love the vibe of the hotel and the decor is beautiful. The location is also a great asset with Alvarado Steet close by.
Just wish the pool was less noisy with traffic and cars honking their horns going through the tunnel although I understand the hotel has no control over that.
I would highly recommend it.
10/10
Exceptional
31 Jul 2026
Rahul
Good comfortable family stay . Lovely location and the view from the hotel is beautiful . Recommend for family travel .
10/10
Exceptional
31 Jul 2026
Daniel
This is a lovely resort and spa. The staff is welcoming and attentive. The entire facility is well kept and very comfortable. Jacks Restaurant, on site, has great food and a terrific Wait Staff. We'll be back.
10/10
Exceptional
31 Jul 2026
Allyson
Clean room with great dining options
10/10
Exceptional
31 Jul 2026
Johnny
Location was right, clean, courteous staff everything in walking distance can’t ask for more than that in a hotel
10/10
Exceptional
31 Jul 2026
Regina
Portola Hotel is in a great location near downtown Monterey, adjacent to restaurants and shopping, while only a mile away from the very touristy Cannery Row. Our 2-queens room was fairly spacious and well decorated in a modern style. Both the lobby restaurant Jack's (more expensive but not outrageous) and Peter B's Brewery had surprisingly good food. We enjoyed both happy hour and $5 Taco Tuesday at Peter B's Brewery. The pool area is a little on the small side and is across the plaza from the hotel, which is a bit odd. Self-parking was convenient. All the staff were friendly and helpful.
8/10
Excellent
31 Jul 2026
Kyla
Room was clean. Within walking distance to shopping. Valet was prompt. Plenty of convenient restaurants nearby.

Pillows may be the worst I’ve ever slept on. Very lumpy and cheap. Would recommend swinging by Target to buy yourself a cheap one for your stay or bringing your own.

We called for tissues and TP twice and never received it (two days in a row), so we had to go buy some. They did, however, send a staff member with a microwave that we didn’t request. We did find that amusing.
2/10
Poor
30 Jul 2026
Rani
Management was not helpful and was quite rude and argumentative. Our room had a coffee maker that didn’t work. A second one was delivered a while later. That one didn’t work either. Then later a maintenance person came in our room where my grandchildren were sleeping and started taking apart a credenza and grinding on the wall so loud that the kids had pillows over their heads trying to help with the noise. I took videos to show the manager. She sent a pot of coffee to my room. All this took over an hour. When I asked for some compensation she said she wouldn’t charge me for parking in the garage! Wow, I asked for some monetary compensation and she said I would have do my own calling to try to get it from the booking company and if I could get them to call her, she would tell them to refund 10% of my rate which would be $36. And, she said “I gave you a pot of coffee!” That was all she would do. That took me another hour to try to fix, but when the company called her she told them to only give me $28. What a terrible way to treat guests.
10/10
Exceptional
30 Jul 2026
Rosa
Beautiful hotel for a relaxing family vacation. Centrally located to everything. We had a wonderful stay!
10/10
Exceptional
30 Jul 2026
Gregg
Enjoyed our stay here. Lovely hotel right in the centre of the action
10/10
Exceptional
30 Jul 2026
Olivia
Great location and beautiful surroundings! Very dog friendly which was perfect for our pup.
10/10
Exceptional
29 Jul 2026
R Davis
Excellent property and stay.
10/10
Exceptional
29 Jul 2026
Ramiro
Idea location, clean, good food.
8/10
Excellent
29 Jul 2026
Jo
Overall a nice hotel. Didn’t realise it was attached to a conference centre. Also have to ask for your room to be cleaned each day. But overall would stay again.
10/10
Exceptional
29 Jul 2026
CINDY
Nice hotel
Near lots of attractions
10/10
Exceptional
28 Jul 2026
Michael
Clean room. Convenient location. Close to Fisherman’s Wharf.
10/10
Exceptional
27 Jul 2026
Laura
Friendly staff, lovely hotel, nice happy hour at the bar, easy walkable location.
4/10
Poor
27 Jul 2026
Susan
They didn’t inform me at check in that you had to request housekeeping services. I came back to an unkempt room after a very long day out, which was disappointing. And the coffee machine/keurig in my room did not work. Very frustrating.
10/10
Exceptional
27 Jul 2026
Karlie
Front desk was so welcoming . Hotel location perfect . Clean rooms , fair price, we will be back
10/10
Exceptional
27 Jul 2026
Alessio
awsome
2/10
Poor
27 Jul 2026
Sherri
Hotel chargers for electric vehicles only work on Tesla cars. Staff told us our adapter would work. After spending a better part of a day trying to get the charger to connect we were told by staff that the charger only works on Tesla and that they had been told not to tell hotel guests this.

Room was never cleaned during our stay and we had to call for more towels

These are not small things when you are spending over $600 a night
10/10
Exceptional
27 Jul 2026
Elaine
The Portola Hotel provided excellent customer service. My family and I were able to check-in early. We had a nice view of the bay from our balcony. The hotel was very clean. We loved that the Portola Hotel location was steps away from Fisherman's Wharf and downtown shopping and restaurants.

It was so convenient having the Trolley transportation bus across the street to take us to Cannery Row, the Monterey Bay Aquarium and other tourist locations.

The morning before check-out, it was nice being able to come downstairs and have breakfast and relax in the hotel restaurant.

We would definitely stay her again!
10/10
Exceptional
26 Jul 2026
Jennifer
Was a perfect location! Very close distance to Fishermans border, shops, restaurants. Can walk to Cannery Row and easily take trolley as well.
10/10
Exceptional
26 Jul 2026
Jasleen
From start to finish we had a great time
The food is all walking distance great options everywhere.

My 1 year old loved just standing on the balcony watching the bird and listening to the sea lions.

The free trolley to aquarium/downtown is amazing and convenient right outside the main door

Definitely coming back soon
10/10
Exceptional
25 Jul 2026
Frank
Great experience
8/10
Excellent
25 Jul 2026
Tina Dhamija
Very nice stay in the heart of Monterey. Room was a bit dated, but excellent property overall! The onsite cafe/bakery was also a plus!
10/10
Exceptional
23 Jul 2026
David
X
10/10
Exceptional
22 Jul 2026
Valerie
Our only complaint is the elevators are too small, everything else was perfect! We went with our two small kids and had the best time.
10/10
Exceptional
22 Jul 2026
Bo
Great Place to stay! Would recommend to anyone that wants to stay near Fishermans Warf and the trolly takes you right in front of the aquarium. The staff was so friendly and welcoming. We will definitely be booking again.
Family_with_children
10/10
Exceptional
22 Jul 2026
Leslie
Room was great - beds super comfy, nice restroom, nice lighting. Our room was a bit far from the pool, so if that matters to see ask if you can get a room near the pool, but wasn’t that big a problem. I liked that there were water bottle refill stations around the hotel too!
10/10
Exceptional
22 Jul 2026
cindy
All was great. The restaurant was amazing as well
10/10
Exceptional
21 Jul 2026
Joyce
The hotel is thoughtfully designed. The lobby is beautiful. The location is great. We really enjoyed our stay. There were a lot of families with young kids visiting when we were there with our older son. At times, the families were loud and disruptive. We had one sunny day warm enough to swim, but the pool felt overcrowded with kids. I
8/10
Excellent
21 Jul 2026
sarahi
Staff were great, location is also good close to a lot of places walking & driving distance. The pool is small and it’s across the hotel building. The bar and food at Jackson’s downstairs was great. Overall rate this a 8/10.
Family
10/10
Exceptional
21 Jul 2026
Misty
Very high end and even with a small partying mishap by the adjoining room, the manager was very accommodating and sincere when he contacted us.
Family_with_children
10/10
Exceptional
21 Jul 2026
Jennifer
We had some issues with check-in and our room, but management took very good care of us and more then made up for it. The bellman we very helpful. The hotel was just a short walk to Fisherman’s Wharf, so we needed even need our car. I will definitely book here again.
Friends_and_family Friends
8/10
Excellent
21 Jul 2026
Olivia
Booked this hotel for our family of 4. The room was small but it was a convenient location to fishermans wharf and cannery row. The only negative we encountered was getting to the pool which we found out is not centrally located in the main hotel building. Overall, we enjoyed our stay.
Family_with_children
10/10
Exceptional
21 Jul 2026
Marisela
Excellent hotel with wonderful customer service. Close walking to restaurants and downtown area.
Family_with_children
10/10
Exceptional
21 Jul 2026
DARLENE
It was good. We did find a roach in the bathroom but overall it was clean and a good experience
Friends_and_family Family
10/10
Exceptional
20 Jul 2026
Monica
I loved the room sizes! Beautiful and clean the ambience throughout the Hotel is stunning
Partner
10/10
Exceptional
20 Jul 2026
Kimberly
The hotel was clean and comfortable. Staff was very friendly and helpful. Parking garage is quite a walk away. You walk through one building through a business courtyard to where your rooms are, other than that it was a great stay.
Partner
10/10
Exceptional
20 Jul 2026
Alexander
Very good hotel. Friendly and helpful stuff. Nice small balcony facing the courtyard. Spacious rooms. Definitely come again. Thanks.
Family
10/10
Exceptional
20 Jul 2026
Murray
Great layout, location, staff, food, and general atmosphere. Would come again.
Friends_and_family Family
8/10
Excellent
20 Jul 2026
Stefanie
Centrally located and in a great area with shops, food, and drinks all walking distance
Partner
10/10
Exceptional
20 Jul 2026
Rameses
Great hotel and very nice location right in the middle of Monterey downtown.
Family_with_children
10/10
Exceptional
19 Jul 2026
Joan
Absolutely beautiful!
8/10
Excellent
19 Jul 2026
Yolanda
Always a nice stay! The hotel is so beautiful and peaceful,
Partner
10/10
Exceptional
18 Jul 2026
Deborah
Property was excellent. EV chargers available only for Tesla and they were not working. Drove around for hours looking for Ev chargers that were actually working
Partner
10/10
Exceptional
18 Jul 2026
Timothy
Pet friendly and very comfortable stay.
Friends_and_family Family
10/10
Exceptional
18 Jul 2026
Maryam
Clean room and helpful staff
Friends
10/10
Exceptional
18 Jul 2026
Lydia
Excellent
10/10
Exceptional
17 Jul 2026
LUCY
Great staff! Location is near everything!
Family
10/10
Exceptional
16 Jul 2026
Craig
Nice size room, well maintained, everything was clean. Easy walk to fisherman’s wharf and a short 10 to 15 minute walk to Cannery Row. Perfect location.
Friends_and_family Family
8/10
Excellent
16 Jul 2026
Teo
One thing was bad.. big bright light outside in front of window. Shades were closed but some light come through and did disrupt my sleep.
Partner
10/10
Exceptional
14 Jul 2026
Tatiana
The room was beautiful and clean. The pool and jacuzzi were great. All of the staff were super nice and helpful.
Partner
10/10
Exceptional
14 Jul 2026
Ira
Beautiful hotel! Perfect location.
Friends_and_family Family
8/10
Excellent
14 Jul 2026
Lisa
The property is really nice and the location is excellent but the rooms are kind of outdated. But overall, it was OK.
Family
10/10
Exceptional
13 Jul 2026
Christopher
YOU HAVE TO ADD THE BREAKFEST TO YOUR TICKET
Family_with_children
8/10
Excellent
13 Jul 2026
Diane
Clean room
Pool area small bit nice
Breakfast not included and for such a high price we thought it should have been!
Family_with_children
10/10
Exceptional
13 Jul 2026
Carol
Spotless hotel

Staff was accommodating, efficient, and pleasant
Partner
10/10
Exceptional
13 Jul 2026
Jose
Great location, clean, and family friendly
Family_with_children
10/10
Exceptional
13 Jul 2026
Felipe
Staff was great and helpful!
Family_with_children
6/10
Pleasant
13 Jul 2026
Robyn
Stayed here as part of a road trip. The location was quite convenient, the staff were very helpful, and the room was comfortable and clean. Only downside was that the walls were very thin and noise traveled easily in the evening. Also even old movies were $25 in the room to rent which I think is uncalled for.
Partner
4/10
Poor
12 Jul 2026
Carolyn
The mattresses were worn - mine had a pit that I was fighting all night. The toilet paper was poor. Very small pool with so many people it was not desirable to use.
Expensive room with a lot of charges as add ons. Charging $5 in room for water with same water in vending area at $2.50 within 50 feet.
6/10
Pleasant
12 Jul 2026
Lynze
Arriving with a toddler so of course we have “extra” stuff. Staff would not allow the use of a luggage rack since we didn’t valet park! Terrible service and rude!
Friends_and_family Family
10/10
Exceptional
11 Jul 2026
Carlos
Amazing stay with an awesome location!
Family
10/10
Exceptional
11 Jul 2026
don
A little noisy in the morning but that’s on the other guests. Otherwise an awesome stay.
Partner
10/10
Exceptional
11 Jul 2026
Stephen
The staff was most helpful.
Partner
2/10
Poor
11 Jul 2026
Arezoo
We stayed at the Portola Hotel for two nights during the week as a mini-vacation to visit the aquarium and spend some time by the Ocean. I had stayed at the hotel years ago and had fond memories of my experience, so I didn’t mind paying almost $300/night, I was expecting a nice hotel. I specifically selected a room with a courtyard view and confirmed upon arrival. What we got was a very outdated and old room with windows SO dirty from the outside, that we couldn’t look out at any view. For what it’s worth, I think the room was clean enough, but hard to tell with chipping paint, stained floors, and just an old room. I was expecting much more for what I paid.

The insulting part was when I received daily texts asking about my stay but didn’t get a response when I shared my experience. Granted the text said it was automated, so AI, but it specifically said I can respond with questions or concerns. On our second day I shared our poor experience with the room to no response at all. Upon check out, I shared this with the front desk guy while another female employee observed. The guy’s excuse was that they were using AI to send messages, but when I asked why they asked for a response if no one was going to see it, he admitted that someone should have been checking the messages and responding.

On our final day, we had breakfast in the restaurant. I was asked if my breakfast was part of a “package” and I said no, we’re paying for breakfast. They almost seemed put off by this. Servic
Family
6/10
Pleasant
10 Jul 2026
Sandra
Property was good…good vibe. Very handy
Staff was no help..waiters were rude in both restaurants. No towels, room never cleaned. Only one front and one bellman were somewhat helpful. Room was directly beside the restaurant so it was loud and lots light throughout the night. Room was nice and clean. Food was not good! Other than the bakery was decent.
Friends
10/10
Exceptional
10 Jul 2026
DANIELLE
Enjoy clean and comfortable beds with beautiful views. There are restaurants nearby, and everything is within walking distance.
Family
8/10
Excellent
10 Jul 2026
bruce
The staff were incredibly friendly, and the hotel's location is excellent. I had a great overall experience; however, I would caution other travelers that the Tesla charging station, while convenient for overnight charging, is more expensive than a standard Supercharger. If you prioritize saving time and charging while you sleep, it is a great option, but be aware of the cost difference.
Family_with_children
6/10
Pleasant
10 Jul 2026
Grace
Pretty nice hotel- the bar tenders were AMAZING. Little outdated and breakfast should be included for the $$$
Partner
6/10
Pleasant
10 Jul 2026
Christine
We chose valet parking. That staff was very nice but often not there when we came to get our car so there was a wait time. We chose not to have our room made up daily but ran out of TP and hair conditioner and fter asking for two days it still never came. Had to call a third time to get TP delivered they never refilled conditioner. Room had no view of town nor sea. We looked out onto rooftops. Disappointing for Monterey. Not really a good value for the money. Location to old pier was good though.
Partner
2/10
Poor
10 Jul 2026
Tron
They throw my family to a corner room which is next to the elevator.
So rude. How can you do that when we have two young kids with us.
The elevator kept us up all night.
Terrible experience!
Family_with_children
10/10
Exceptional
10 Jul 2026
Romy
This is our second time staying at this hotel. It was very expensive, but love the convenience of being within walking distance to shopping, food, fisherman’s wharf, and other activities. I just parked the car at hotel parking garage and never had to jump into it again. Again it’s pricey, but if your budget allows, I recommend it.
Family
8/10
Excellent
09 Jul 2026
Andrew
Housekeeping is extra. No water bottles. No breakfast included. Walgreens is about 400 yards. But plenty of great restaurants downtown or at the Fisherman's Wharf.

Last day, the house keeper kept knocking the door twice, like she tried to hurry me out of the room, like an hour before the checkout time and 15 minutes before.
Self
10/10
Exceptional
09 Jul 2026
DeAnna
Excellent place to stay if visiting Monterey. In the middle of everything. Rooms are quite large.
10/10
Exceptional
09 Jul 2026
EDLYN
The pillows in the room were not comfortable
Family
10/10
Exceptional
08 Jul 2026
Emily
Great place to stay! Clean rooms, love the pool area and close to so many things in Monterey! Perfect place to stay for a nice little getaway
Family_with_children
8/10
Excellent
08 Jul 2026
Natalie
Love the very pet friendly vibes.
4/10
Poor
08 Jul 2026
Lorraine
Will not recommend this property, its not my taste or good value. Over priced , No maid service even on request, we had to change rooms at 11pm over noisy neighbor's, and it seemed that it was filled with screaming children at every table in the only restaurant called Jacks.. Not a sports bar, more like a picnic bar for kids. TV was 40 inch on the wall to watch the FIFA,, food was just average and overpriced, no way was the bed under 10 years old. Lumpy and stiff. We were only given free parking as a concession for our room change, while we were there they decided to do some spray painting in the garage and our car was covered in paint dust... but other than that... NEVER. I was wondering if the hotel was a Disney hotel.. the pool was like a kiddy pool. Just rotten service. But they tried to some extent. (I guess because it's the job).
Partner
10/10
Exceptional
08 Jul 2026
Sabrinna
Staff is great, the food is always good and the rooms are clean, comfortable, safe and welcoming.
Family_with_children
8/10
Excellent
07 Jul 2026
Douglas
It was clean and quite, Walking distance to the pier and downtown.
Partner
10/10
Exceptional
07 Jul 2026
Monica
Great rooms, fantastic location that's easily walkable to old fisherman's wharf and the summer trolley. On-site hotel offered to go which was nice when we were exhausted at the end of the day. Pool and parking garage are a 2 minute walk from the main hotel across the little row of eateries and the candy shop. Would stay here again
Family_with_children
10/10
Exceptional
06 Jul 2026
Mario
Better service
Partner
8/10
Excellent
06 Jul 2026
william
Location is great, a little goofy with parking and it is not cheap. Swimming pool not easily accessible, you have to go back outside towards parking garage. Fun pirate adventure for kids if you ask for it.
Family_with_children
6/10
Pleasant
06 Jul 2026
Trond Erik
Compared to other hotel options, not worth the price.
Friends_and_family Family
8/10
Excellent
06 Jul 2026
Heather
Overall, a great choice for a short stay in Monterey. Lovely property, good location, clean rooms, beautiful views, close to the touristy things, great restaurant in the lobby (no room service though). The only complaint I have is the check-in process. We arrived approximately 1 hour after check-in time and waited quite a while for our room (45-60 minutes). The lobby was filled with other guests also waiting for their rooms, kids running around, luggage allover. Nobody should have to wait for their room in a hotel at this level after check-in time. A pleasant surprise was valet parking- I had called ahead to see if they had valet parking and I was told they did not. I would stay again, but not at their usual rate.
Partner
10/10
Exceptional
06 Jul 2026
Charlotte
Great stay. The layout is interesting but once we got the lay of the land it was fine.
Family_with_children
10/10
Exceptional
06 Jul 2026
Piero
Very clean rooms and perfect location!
Partner
10/10
Exceptional
06 Jul 2026
Servando
Clean room. Pet friendly. Professional and courteous staff.
Pet
10/10
Exceptional
06 Jul 2026
Marissa
We ended up in a handicap room with made our bathroom counter space extremely limited. We’re told we’d be moved and never did
Partner

Location & surroundings

Portola Hotel & Spa at Monterey Bay
Two Portola Plaza, Monterey, United States

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Portola Hotel & Spa at Monterey Bay

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