Name: The Westin Palace Milan
Address: Piazza Della Repubblica, 20, Milano, 20124, IT

The Westin Palace Milan

Milan · Italy

Piazza Della Repubblica, 20View location

100 reviews shown

10/10

Exceptional

26 Jul 2026

Hiva

Very nice hotel.
Excellent breakfast .

6/10

Pleasant

17 Jul 2026

Adam

This hotel was ok. I would not rate this as a 5 star luxury hotel, more like an average 4 star hotel. Valet parking was ok but not as easy as it could have been. Breakfast was chaotic, too busy and staff were not very helpful (food was good though). Tried to have dinner in the bar but service was so slow that I just gave up in the end.

10/10

Exceptional

16 Jul 2026

Loubna

The room was very comfortable and staff were simply delightful. Highly recommend.

Self

10/10

Exceptional

28 Jun 2026

Budy

👌

8/10

Excellent

13 Jun 2026

Jean

Be careful with your timing of your arrival if you are coming from the US, or I guess anywhere from NA or SA. Flights land pretty early in the morning but the hotel does not 'guarantee\" room occupancy until 2PM. At least they don't when you book via Expedia, as I arrived at 11am was told my room just needed to be cleaned, waited 2 hours and saw so many people come in and get rooms ahead of me. I only got in to my room after 2 hours because I finally confronted the desk person and said I don't care what room I get just give me one. And I am also a Marriot Bonvoy member,
So be careful or you will end up jet lagged and unhappy like I was. Never been treated like this before. Very disappointing.

Self

10/10

Exceptional

11 Jun 2026

Ricardo

VERY GOOD LOCATION.
VERY NICE ROOM.

Friends

10/10

Exceptional

02 Jun 2026

Azita

Located on central
Overall was good

Partner

10/10

Exceptional

29 May 2026

Sami J

Great

8/10

Excellent

16 May 2026

Olga

The staff was fantastic. The cleaning crew tried their best.
Some of the room were dilapidated and looked like the need a bit of renovation

Partner

10/10

Exceptional

12 May 2026

David

This hotel did not disappoint. The staff was excellent at every turn. The room was spacious and beautiful. The gym was great. The hotel was within walking distance to every thing you wanted in Milan.

Family

10/10

Exceptional

10 May 2026

Jerzy

Exellent

Friends_and_family Family

2/10

Poor

25 Mar 2026

Ahmad

Very noisy, renovation inside the hotel starts 7Am, small and dirty bathrooms

10/10

Exceptional

18 Mar 2026

Audrey

When met with kindness, staff return with kindness multiplied. Team members had an attention to detail that large, business style properties rarely keep. Would happily return.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Ruth

Excellent stay

10/10

Exceptional

07 Oct 2025

Lee

Greta 4 nights to begin our tour of Italy. Service here is wonderful and extremely friendly. The rooms are huge by European standard with over sized king beds. The location is good for short cab rides to the train station or city center. Not much around as far as walking but there is an STK steakhouse across the street we enjoyed and the restaurant/ bar in the hotel is beautiful and has good food, which is nice after a long day out sight seeing.

Partner

6/10

Pleasant

02 Oct 2025

Fang

Hotel need to update their rooms and it is dirty.

Leisure Family

10/10

Exceptional

02 Oct 2025

Jessica

Great rooms.

4/10

Poor

13 Sep 2025

Jorge

There is bad maintenance in the hotel. Walls with mildew. scrached and dirty walls dirty cloth in chairs. In the room.

Was given a room with view to a dirty inside wall.

Not to mention no hot water in the shower, had to call front desk

For a hotel with the word “Palace” in its name it leaves out a lot to deliver

Leisure Partner

10/10

Exceptional

04 Sep 2025

Sam

Perfect hotel and perfect customer service

Business_and_leisure Family

10/10

Exceptional

27 Aug 2025

Athena

Incredible experience at the Westin Rome. Stayed with my family. Room was very large, compared to other European rooms. Staff was so lovely. Overall 10/10 experience! Upstairs rooftop patio was beautiful!

Leisure Family_with_children

8/10

Excellent

16 Aug 2025

Charles

The service was excellent. We arrived in the morning and wanted to just drop off our suitcases. Within 1 hour, our room was ready and it was perfect because we were all jet lagged and needed a nap. Room service was done every time we came back and we came back each day ant different times. The attentiveness was impressing. Every drink in the room was complimentary and room service offered to refill them each night. We loved and enjoyed the amenities inside the hotel especially the gym. We felt welcomed by the entire staff every day and night. Great coffee and cappuccino.

This would’ve been my 5 star review but here are my turn offs:

*the room was uncontrollably dusty. We had to wipe screens on our iPads and iPhones every morning because it was covered in dust from being on the desks and table. I had to buy allergy medicine because I’m allergic to dust.

*the room temperature was uncomfortably warm at times. We went to Milan during the heat wave and the room climate control does not go lower than 16C.

*during the 3rd day of our stay, we came back to the hotel and our water was brown in the sink and shower. We had to run the water for awhile and the color changed back.

The next time I’m in Milan, I will research on if my turn offs are common in hotels in Milan. If so, I will give this hotel another chance in the future.

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

Esayas Gebremichael

Everything

Business_and_leisure Family

10/10

Exceptional

02 Aug 2025

Peter

Great hotel in a terrific location with friendly and courteous staff

10/10

Exceptional

27 Jul 2025

Monica Roxana

Met expectations

Leisure Family

10/10

Exceptional

25 Jul 2025

Edoardo

Great service

2/10

Poor

21 Jul 2025

Rasha

the smill is very bad in the hotel and hotel is not clean

Business_and_leisure Family

6/10

Pleasant

21 Jul 2025

Elenilson

I am a Marriot Bonvoy platinum elite. The AC on our room didn't work from the start. We talked to the concierge 3 different times about the AC. We stayed for 5 days. On the last day we were really upset because of the situation. The manager gave us like $120 Euro credit which for a 5 start hotel is nothing. Beautiful hotel, Beautiful city however that ruined it for us since it was really hot during that time.

Leisure Family

6/10

Pleasant

17 Jul 2025

Marcus

It's beautiful hotel but unfortunately we were without air conditioning for two of the three dys we stayed there.

Leisure Partner

4/10

Poor

11 Jul 2025

Julie

Staff were mostly rude. We have been overcharged since our check out by approx £300, despite us telling the receptionist that we did not have any room service or bar food as had been charged to our room. We now have the drama of having to claim this money back from overseas. Terrible behaviour

Business_and_leisure Family_with_children

10/10

Exceptional

27 May 2025

Richard

Beautiful hotel in excellent location

Friends_and_family Family

10/10

Exceptional

27 May 2025

Steven

The rooms and staff were wonderful.

Leisure Family

10/10

Exceptional

27 May 2025

Mark

Wonderful staff and exceptional conditions. Helped us navigate the city and provided transportation to wherever we needed. 10/10!

Leisure Family

10/10

Exceptional

02 May 2025

Tracy

This property is stunning, the breakfast is lovely and the staff was great. It’s close to all the big tourist attractions and we thoroughly enjoyed our stay.

Business Partner

2/10

Poor

01 May 2025

Ruwan

THE BARTHROOM SHOWER WAS GETTING BLOCKED, WATER FROM THE BARTHROOM TAPS WERE BROWN IN COLOUR. AC NOT WORKING. THIS IS DISGRACEFUL CONSIDERING WESTIN IS NOT A 1 STAR HOTEL. SWITCH YOUR AC ON, I KNOW YOU HAVE ONE. CHARGING CUSTOMERS GOOD MONEY FOR A ROOM AND NOT PROVIDING AC IS UNACCEPTABLE.

Leisure Partner

8/10

Excellent

24 Apr 2025

Chirine

Good overall

Leisure Friends

10/10

Exceptional

20 Apr 2025

Allen

Excellent Staff! Everyone from front desk to bar tenders made us feel very welcome, we will definitely return for a longer stay next time!

Leisure

6/10

Pleasant

19 Apr 2025

Christopher

Its a nice property and the staff is very friendly. However, my room was not ready when i arrived, understandable as we arrived about 3 hours before check in. The staff kept telling me the room hasn't been made up yet. I came back at 2, check in time, room still wasn't ready. Was finally able to get my room at 3:30. Turns out the room was ready, but they were doing construction on the rooms above and next to me, they just wanted to avoid me hearing them. Except 8 am the next morning they started again. It was a nice room with a nice view but the construction ruined our opportunity to rest and relax in the room.

Leisure Partner

6/10

Pleasant

11 Apr 2025

Verified traveler

Hotel might be nice but customer service is rubbis

Booked a room for a colleague using my card. I needed to make a change to the reservation but by the time I got through to Hotels.com customer services, I missed the deadline. First, they tried to charge me £££ to change a 2 night reservation into one.

I had to speak to the hotel directly. Not only the hotel was not understanding, the lady hung up on me, then denied doing so. Even though I paid, due to gdpr they refused to make a note on the reservation, that the guest was arriving at 11pm, and refused to wait for my email confirmation and respond to that. Took 3 calls and 2 emails to make the change and the people I dealt with, provided substandard customer service. Definitely not what I experience with other 5* hotels in Milan and around the world.

My colleague travels a lot to Milan, but I will never book into the Westin again.

Business

4/10

Poor

06 Apr 2025

Garry

Very unhappy with condition of the rooms we were given.
Sink was leaking, carpet was stained.
Bad smell in the room.

Business_and_leisure Family

10/10

Exceptional

03 Apr 2025

William

Comfortable bed and pillows. Fantastic breakfast with lots of options to include honey on the comb! Would stay there again.

Leisure Family

10/10

Exceptional

17 Mar 2025

Nicholas

Antonia at front desk was excellent, great service , well looked after

Partner

4/10

Poor

10 Mar 2025

Verified traveler

Shocking sudden cancellation!

I booked 4 rooms for a a work trip
With important clients and working crew. We only knew during check in time that one of the rooms was cancelled! I was shocked and embarrassed in front of this client… we waited for a long time at the front desk, finally the staff got my guest a room with a different rate. I asked for the reason of the sudden cancellation but she failed to tell me and asked me to check with your site, she didn’t even know it was booked via hotels.com, her record was Expedia!!!

Business

10/10

Exceptional

06 Mar 2025

Yuyu

Great stay and close to transit.

Leisure

10/10

Exceptional

27 Feb 2025

nabil

Great stay

Front desk was very helpful as I arrived very early (9am) many many hours before I would normally be allowed to check in.
But they managed to find me a room and check in early. Many thanks

Business Self

2/10

Poor

15 Feb 2025

haim

The rooms are dirty and old and there is no justification for the price
At all

Business Self

8/10

Excellent

14 Feb 2025

Robyn

A well located, clean and beautiful hotel. I would have given five stars, but I have two complaints. They turn off the air conditioning seasonally, which means you can't really control the temperature in the rooms. I guess if your preference is to sleep in a sauna it's fine. And, not as quiet as you'd think. Some of the rooms are set-up away from the common area hallways. I was thrilled to find our room set-back from the hall and even with a second door closing off the sleeping area. But, our quiet retreat was disturbed every night when our upstairs neighbor came in. Definitely not soundproofed rooms.

Partner

6/10

Pleasant

07 Feb 2025

Richard

Disappointed

Hotel lobby looks nice but my room 722 was not in great condition, looked tried and need of refresh.
Cabinet with mini bar was too close to bed so only opened partially and the door handle was broken and falling off.
Bathroom was too small for the facilities in there. I am small but a larger person would not of fit in the shower cubicle, and water was all over the floor.
Cost for this hotel was quite high so I would have expected better. Don’t mind paying but expect to receive higher quality.

Business

10/10

Exceptional

26 Jan 2025

Alejandro J

The staff team couldn’t be more gracious and helpful.

Leisure Family

6/10

Pleasant

09 Jan 2025

Carlos

The shower was not working well! The property is nice and well located. The room was not ready after check in time.

Leisure Family

8/10

Excellent

06 Jan 2025

Ali

The Westin Palace Milan offers an exquisite blend of timeless elegance and contemporary luxury, making it a standout choice for those seeking an upscale experience in Milan. Situated in the heart of the city's fashion district, it’s ideally placed for both business travelers and tourists who want to explore Milan’s rich history, art, and shopping.

Leisure Partner

10/10

Exceptional

02 Jan 2025

Tyler

Nice and close

Really nice hotel and the staff was incredible. Walking to what you want to see and easy walk to Milan train station. Would stay here again!

Partner

4/10

Poor

01 Jan 2025

Rob

Overall not great.

Room was very very small and next to the elevator. The bathroom was in terrible shapes the door frame was rotted and the door handle fell off twice. I had to complain to have it repaired. They didn’t clean the room unless I asked. The breakfast buffet was also very limited for 37 euro per person. I am a huge Westin fan, this properly was not up to their normal standard.

Friends_and_family Family

10/10

Exceptional

07 Dec 2024

Christopher

The room was beautiful, quiet, clean. The staff was very friendly and very helpful. The hotel is elegant. I really enjoyed my stay.

Leisure Partner

8/10

Excellent

02 Dec 2024

Satpal

Close to Milan Centrale & duomo

Leisure Partner

10/10

Exceptional

07 Nov 2024

Tara

Hotel and staff were lovely. Liliana at reception was so friendly and helpful.
Would definitely stay again next time we come to Milan. Easy walking to everything but also a Metro nearby if needed.

Business Partner

8/10

Excellent

06 Nov 2024

Regina

Staff and service are great. Front desk staff, Johan, was very friendly. Requested for additional nespresso pods and they send a handful immediately.
Room is spacious, clean, nicely furnished.
However, it takes the shower 10-15 minutes running before the hot water came out. It was such a waste of water.
The door didn't have a chain lock. Sometime around 8 pm, there was a knock at our door. We didn't open it as we were already asleep due to jet lag. A staff then came in supposedly to replenish the mini bar. He immediately left saying he will put the DND door sign to keep our privacy. A door chain though would have avoided the situation.

Business

10/10

Exceptional

27 Oct 2024

Carlos

Great location. Property is in excelent condition. Rooms are clean and big for Europe standard. Couldn't get the temprerature under 19°C so sleeping was uncomortable as I like a cold room but seems to ba problem across Italy in general.

Leisure Partner

10/10

Exceptional

03 Oct 2024

daniel

Great hotel, huge room, the bathroom a little bit small

Leisure Family

10/10

Exceptional

27 Sep 2024

Salvador

VERY GOOD HOTEL IN MILANO WE WILL COMING BACK

Leisure Family

10/10

Exceptional

27 Sep 2024

jeannette

We enjoyed staying at the Westin, Milan . Especially happy with Chef at the restaurant that had innovative design and flavor for our dinners there. Fillippo, our waiter was outstanding! He knew everything the chef portrayed and explained in an amazing manner. His suggestions were spot on! Bravo!

Leisure Family

10/10

Exceptional

13 Sep 2024

Henry

The rugs in the hallway are getting old amd smell humid. It need to be remodeled the bath room needs to have ashiwer tub is very uncomfortable to get in and out

Leisure

10/10

Exceptional

30 Aug 2024

Antonio

Good area near the central station
Good room, clean and accessorized (bathroom a little outdated compared to the rest of the hotel offer)
Good service
Good gym and decent solarium

Business_and_leisure Partner

8/10

Excellent

22 Aug 2024

Roxana

Good area, hotel is a little old.

Leisure Partner

10/10

Exceptional

16 Aug 2024

Aldo

Highly-recommended

The hotel was good, well-located, and had the best buffet and hotel restaurant I had so far in Italy. The location was convenient because it’s pretty centric to the main city and I enjoyed my stay here a lot.

Friends_and_family Family

10/10

Exceptional

13 Aug 2024

Verified traveler

Amazing experience, couldn’t have gotten better

Friends_and_family Family

8/10

Excellent

13 Aug 2024

Dmitri

Good

Leisure Family_with_children

8/10

Excellent

12 Aug 2024

Tessa

The upgrade was nice.

Leisure Partner

2/10

Poor

22 Jul 2024

Shad Wise and Dawana

The hotel AC was not working in our rooms on the first floor and we had to sleep in thr heat for 3 nights. They eventually brought me a fan to sleep with and they could not move me because they were totally booked.

Also, I had three rooms and house keeping neglected to clean our rooms and we had to go and get towels to shower with.

The hotel was outdated with spider webs everywhere and the staff was not very helpful with anything...

Really bad experience for the amount of money we paid to stay there!

8/10

Excellent

09 Jul 2024

Ingrid

The only thing I did not like was that I booked a King size bed, but got to beds pushed together to create a King Size. 😟 the mattress of one would ALWAYS slip. So the bed situation was very POOR.
Aside from that, it was exact.

Leisure Friends

4/10

Poor

16 Jun 2024

Maria

We stayed at the Westin Palace for 5 nights and we were horrified by the low level of hygiene and cleaninless they have. When we arrived at our room, we found an open intimate gel that they put as complimentary toiletry and I tossed it in the trash can, just to find out that the cleaning service took it out of the trash can and put it as she had replace it with a new one. On the third night we ran out of shower gel and we kindly ask the reception to please send it to our room… We had to wait two days to receive shower gel even though we asked various times. Lastly, one night we ordered some food and drinks to our room, the other morning the cleaning staff left the bottles at the hallway ( i assume for someone at the hotel to pick it up and clean the space), the hallway had the bottles and plates from our room as well other rooms for two nights, and no one cleaned it. This is not a 5 star hotel and definitely should’t be advertised as one. Very dissappinted.

Leisure Partner

10/10

Exceptional

04 Jun 2024

Dawn

Amazing hotel, staff were exceptional especially Johan who checked us in and the young girl who works in the bar, both made our stay very pleasant.

The breakfast is also lovely, I would highly recommend this hotel.

Leisure Partner

10/10

Exceptional

03 Jun 2024

Jose

Fantastic hotel. Very Close to Milan center and city touristic and fashion spots. Can go by car as The parking lot is a great hotel facility.

Leisure Family

10/10

Exceptional

30 May 2024

Susana

not too close to the Duomo, but it was a great area to be around. super close to the train station

Leisure Family

2/10

Poor

27 May 2024

Carl

Westing Milan worst Experience

Staff is arrogant. I arrived at midnight after 4h drive to Milan. My booking was for the following week, they made me pay for another room and did not refund me. Ended up paying 900 GBP for 6h of sleep. The room are old, the breakfast is overpriced, and the parking is too expensive. First & last trip in this below average hotel. Thanks Westing Milan!

Business

10/10

Exceptional

28 Apr 2024

George

This property has so much potential for being incredible, however… it’s just really good. The bellmen were outstanding!!! Everyone of them, every time I need to leave the hotel, or arrive to the hotel! No need for Uber when a taxi is only a 2 min wait. Unfortunately, for us, it rained our whole stay so the rooftop bar wasn’t open. I really wanted to experience that. The bar downstairs, was incredibly beautiful, but unbelievably empty on a Saturday night! I couldn’t for the life of me figure out why. My room was massive! My girlfriend, &. I both showered at the same time in different showers! Which is probably great, if you wait until the last min to get ready in the morning, and are running behind. lol The room also had a Suna, or steam room in it! My room seriously needed to be updated! However, my Tv was huge, & my bed was incredibly soft, & comfortable! The front desk had the kitchen prepare my girlfriend, & I 2 box breakfasts to go! We had breakfast included, but we had to be at the meeting point for our tour to Portofino at 7am the same time breakfast opens at the hotel. Had a great stay at the Westin, just wish my room was updated!

Leisure Partner

10/10

Exceptional

03 Apr 2024

Bouchra

Good location, quiet Neighborhood, excellent service.. very nice hotel , comfortable room. I would recommend it to my friends.

10/10

Exceptional

19 Feb 2024

moises

The check in was bad but o resolved

2/10

Poor

29 Jan 2024

Vladimir

Very bad service and check in experience

At check in they gave us the wrong room. The booking was for a room with two twin beds. Instead I got a room for one king size bed. I went down to ask to change and there was a long queue at the reception. Only one person doing check-in and at least 10 people on line. I finally get a room with two twin beds but I was downgraded. I got a standard room but paid for a superior room. At that point I was too tired to go back on complain. All this is really unacceptable for a five star hotel.

Business

10/10

Exceptional

30 Dec 2023

Jasmin

Business_and_leisure Family_with_children

10/10

Exceptional

17 Dec 2023

Verified traveler

Great location near to all what you need in Milan, Italy

Business

10/10

Exceptional

12 Dec 2023

Megan

Very beautiful and clean hotel. Staff are excellent and go above and beyond to make their guests happy. In a good location in Milan.

Leisure Friends

2/10

Poor

25 Nov 2023

Nisha

Nothing compared to usual Marriott standards. Staff was unfriendly and not helpful at all. Would not recommend a stay here while at Milan

Leisure Family

8/10

Excellent

13 Nov 2023

Verified traveler

We just had an issue with the hot water in the shower and the AC/Heater operation that you couldn't decrease from 22C !!!

Business Family

6/10

Pleasant

25 Oct 2023

Gianfranco

Location

Business

10/10

Exceptional

14 Oct 2023

Jacqueline

staff are trying very hard but checkin system was down and lengthy. upgraded room very nice EXCEPT MOLD ON BATHROOM TILES.

Leisure Partner

10/10

Exceptional

12 Oct 2023

Dave

Excellent

8/10

Excellent

17 Sep 2023

Cecilia Sze Nga

Relax Milan stay

Good service and helpful staff. Very handy location only a few mins walk to metro station republica. It’s a good location if you want to go duomo and mont napoleon.

The breakfast is good. Room is comfy and the bed is very comfortable.

The downside that I would say will be the missing shower curtain. It’s irritating trying to use shower but not to wet the toilet fooor

Partner

10/10

Exceptional

20 Aug 2023

Tejinder

Front desk staff was very kind and helpful at check-in. Property is next to metro station making it very easy to access the city. Restaurants were wonderful. Had an issue with our shower drain - staff dealt with it promptly. We would definitely stay here again.

10/10

Exceptional

19 Aug 2023

Aysha

It’s a beautiful hotel and awesome stuff. The concierge was the best part of our vacation. They help us lot with our luggage’s.

Leisure Family

6/10

Pleasant

04 Aug 2023

Verified traveler

Good but not great

Overall it’s good but not a 5 star, the cleaning staff is a mess but managers and front desk are amazing and try to solve. Location not very good, far from everything
A/c was not working for two days but they try to solve everything and are on top of everything

Friends_and_family Family

4/10

Poor

02 Aug 2023

Maria Ingrid

One of the rooms was in bad conditions. Shower was with mold and the door was all
Damaged .
Not what we expect from a Westin

10/10

Exceptional

24 Jul 2023

Luis R

Excellent

Partner

8/10

Excellent

20 Jul 2023

Chan Chun

The area is accessible to the touristic spots.
The concierge staff, Ms Sylvia was very friendly and detail in providing advice.

Leisure Family

8/10

Excellent

19 Jul 2023

Gianni

Still a nice Hotel

Still a nice Hotel in a great location that needs a little update, especially in the bathrooms (still nice but outdated). Used it many times in the past and I would use it again.

Partner

2/10

Poor

31 May 2023

Gerson

This hotel had no running water or AC for most of our stay, after a two hour power outage. Water pumps apparently don’t work on generator power, didn’t work even hours after power was restored. Complete disaster would never stay here again.

Leisure Family_with_children

8/10

Excellent

28 Apr 2023

Grace

The hotel is beautiful! The lobby is gorgeous but I don’t like the rooms. The carpet is a big turn off and the bathrooms are old. The rooms are tiny and outdated and not worth the price. I had allergies the entire night due to the carpet. The positive side is that they do have room service and the bed and bedding was comfortable.

Leisure Family_with_children

10/10

Exceptional

22 Apr 2023

mei

I received a warm birthday gift in the room!

It was delightful stay in this Hotel. Walking convenience to everywhere.

Friends_and_family Family

8/10

Excellent

13 Apr 2023

steven

Mostly liked the property and our stay, but the bathroom was far to small for a 4 star hotel. Using the facilities was inconvenient and even difficult.

Leisure Partner

10/10

Exceptional

11 Apr 2023

Punit

What a pleasant property. Huge spacious backed by Italian hospitality & in the middle of everything convenient. Could not ask for anything more. Made our stay in Milan so much more pleasant.

Leisure Partner

10/10

Exceptional

11 Apr 2023

Mariamma

Best service we received in all the hotels we stayed. Very attentive, friendly, and went above and beyond our expectations. Would highly recommend. Thanks to Concierge and Front Desk, specific names Matt and Ricardo.

Leisure Family