Name: Shangri La Roma
Address: Viale Algeria, 141, Rome, 144, IT

Shangri La Roma

Rome · Italy

100 reviews shown

10/10

Exceptional

15 Jun 2026

Alexandre Cavalcante

Excellent value for money. Very customer oriented staff

Business

6/10

Pleasant

08 Jun 2026

Karen

This property has some really nice rooms. We have the superior suite and I must say it was very nice. Very clean and spacious. Where are the resort lacked was customer service. When we arrived, the staff didn’t seem very friendly and gave us vague directions to our room and was unclear. We had to return shortly for further direction because the instructions were very unclear and we were lost. Out stay included breakfast, but we were very disappointed with the breakfast. The bacon was uncooked and the scrambled eggs look like soup as well. The service was lacking, and there were long lineups for the coffee machines. There was a coffee maker in our room, which was good, but we were only given one coffee for two people. When we were checking out, they were not very friendly. They couldn’t be bothered to ask us how our stay was or communicate at all. Out of the four hotels that we’ve stayed in in Rome this had the least friendly staff. I think this place has a lot of potential if they just were more friendly and helpful. We also asked if they had shuttle service and this was not available which was a shame because a taxi is €75 to airport. The overall location was not great either 20 minute walk to train station.

Partner

6/10

Pleasant

28 May 2026

Alain

Although temporary, the hotel is surrounded by a building site which is prone to lots of building work and noise during the day (drilling, hammering etc.)
Forget the afternoon nap if you don't have any ear plugs.

Business Self

10/10

Exceptional

23 Jan 2026

Mark

Good staff

10/10

Exceptional

19 Jan 2026

Giuseppina

Yes great hotel met all our expectations

Leisure Family

10/10

Exceptional

04 Jan 2026

simona

Amazing

8/10

Excellent

02 Jan 2026

Xue

The door seal in our first room was not tight, so cold air was coming in and we had to change to another room. Aside from this issue, the hotel met our expectations.

Leisure Family

10/10

Exceptional

28 Dec 2025

Hideki

The breakfast and dinner were amazing delicious.

Business

10/10

Exceptional

19 Nov 2025

Kshitiz

The staff was helpful, hotel was clean.

Leisure Family_with_children

10/10

Exceptional

18 Oct 2025

Sonny

Internet worked very well, and we did not use the shuttle.We took a cab staff was excellent

Leisure Family

6/10

Pleasant

10 Sep 2025

Hanneli

Free breakfast

Leisure Partner

10/10

Exceptional

26 Aug 2025

Adi

Enjoyed our stay. Clean and nice. Would go again.

6/10

Pleasant

22 Aug 2025

Verified traveler

Improvement Required.

It was just ok. for a 4 star with no complimentary water is mean especially in summer. Service was not so great with very uninspiring breakfast options repeated consistently. This is low standard for a 4 star hotel. needs improvement

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Edward

excellent stay

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Derek

My wife and I stayed here three nights while traveling to various locations by car around Rome. The location was convenient to the airport and destinations to the South of Rome, and into Rome. The parking was by the front door and guarded. The room was fine, the air conditioning worked well, the breakfast was fine, and one dinner we ate there also. The staff were hospitable and the place created a friendly and positive experience.

Business_and_leisure Family

4/10

Poor

26 Jul 2025

Peggy

The place advertised a pool. It had pictures of the pool in its advertising. The WiFi did not work in my room. It only worked in the lobby. There was no way to get just a cup of coffee in the morning. Only available if you purchased the breakfast buffet. I would not recommend this hotel.

Leisure

6/10

Pleasant

25 Jul 2025

Terence

Vending machine led to over priced water if paying by card. Excellent breakfast boxes were appreciated.

Leisure Family

10/10

Exceptional

21 Jul 2025

simona

Great hotel! Great people

8/10

Excellent

06 Jul 2025

Julie

Thank you

10/10

Exceptional

29 Jun 2025

Pinder

Rooms and inside of hotel was very nice. Outside looks run down but inside makes up for it.

Leisure Family

4/10

Poor

04 Jun 2025

Joseph

Nice hotel. Restaurant was not very good.

Partner

10/10

Exceptional

01 Jun 2025

Melvin

Staff friendly & professional. Hotel was well maintained and clean, breakfast buffet was good and plentiful. Had a great 3 night stay.

Partner

8/10

Excellent

31 May 2025

Prapti

Nice property, bit would've been nice to have at least a bottle of water in the minibar.

Leisure Self

10/10

Exceptional

28 Apr 2025

Jasmin

Staff was friendly and welcoming. Rooms were comfortable and clean. Very nice atmosphere.

Leisure Family

10/10

Exceptional

19 Apr 2025

Marco

In the heart of EUR area, close to shopping center and surrounded by green areas. Recently renovated, great value for money!

Leisure Family

4/10

Poor

06 Apr 2025

Oscar

I’ve been to Rome and stayed in Eur 10 times. Several times at the Shangri-La. Unfortunately, this most recent stay will be my last at the Shangri-La.

When I entered my room, there was a hand towel folded on the sink vanity with what appeared to be vomit on it. See photo. I then opened the “cleaned” toilet (they took the time to put a piece of paper on it to show it has been cleaned) with poop marks on it.

I went to the front desk since I was headed to dinner and told them about this. The gentleman at the front desk seemed to take it seriously and said he would send someone right away.

When I returned from dinner, someone had been in my room because the vomit towel was refolded into its spot and the toilet seat closed - but neither were cleaned. I called the front desk and said at this point it was late and to please move me to a new room. They said there was not a single available room at the property but they would send someone.

A porter - not housekeeping - showed up to my door 10 minutes later. He had no idea what was going on. I explained the situation. He offered to bring new towels. I said someone had to clean the toilet as well. He returned with some spray, sprayed the toilet, and left.

Any decent hotel would have checked to confirm the issue was actually fixed. No one checked before I returned to the room after dinner. No one asked when I checked out the next morning. No one seemed to care.

Goodbye Shangri-La.

2/10

Poor

02 Apr 2025

Ledia

The room smells like cockroaches spray. We could barely stay in. This was not a Shangra --La experience but a motel at some dungy area.

8/10

Excellent

03 Mar 2025

Francine

Very clean, very inviting reception area. Friendly staff, most of them. Rooms are spacious, maid service everyday.
Points to mention rooms very warm.
Good choice for breakfast although eggs and bacon not warm when kept in the warmers.
Toaster not very good had to put bread through toaster 3/4 times.
Only one restaurant close to hotel which you have to book as busy, but plenty in area if you are keen to walk or have a car for people who have children. Metro 10 mins down the road to hotel, easy to use and tickets are cheap, bus links from hotel are good as well. Great place to stay if you are running the Ostia half marathon everything is on the doorstep of hotel. We had a lovely stay

Leisure Partner

8/10

Excellent

28 Feb 2025

Julie

We stayed because of it's proximity to the Palazzo Dello Sport (easy walking distance), for a concert.
It was very near a busy road and it took us a couple of days to work out that walking maps avoided these main roads.
We were about 11k from central Rome but once we realised, the distance to the Metro station was only about 10-15mins away, along the main road and there was a regular bus. Travel was reasonable.
The hotel itself was reasonable for what we used it for.
Staff were friendly and the room clean & beds comfortable. Well stocked with toiletries & complimentary products, including slippers.
Price very good for 4 of us. We were allowed to keep the room for longer due to a late flight at short notice and for a reasonable price.
Breakfast was ok, continental style with a lot of sweet breads/pastries/cakes.
There is currently building working to increase the number of rooms and to provide a swimming pool. The gym was quite good for the size of the hotel.
Oddities for us were the tiny paper cups for hot drinks in the room. No milk (we were charged 3 Euros for a glass of milk).
The patio door in the room only had a handle on the inside so it the door slammed you could get stuck on the balcony!
It was also incredibly hot in the room (although to be fair, we could have asked for help with this).
The day before we left we also discovered a huge shopping mall (about 5 mins walk away), Euroma 2 :)
Would have been ideal to have written information in the room to help navigate.

Leisure Family

10/10

Exceptional

22 Feb 2025

Samantha

Excellent staff clean hotel

Stay here due to is close proximity to the palazzo dello sport after a concert. Short walk to the metro to get straight to rome termini to go site seeing. Consierge where brilliant and so helpeful after google maps had been useless. aclean comfortable and great size bathtub for hotel room

Friends_and_family Friends

6/10

Pleasant

10 Feb 2025

hsingyuan

It’s rather new property, but I expect to receive a bottle of water each day. Clean, far away from any public transportation.

Business_and_leisure Self

10/10

Exceptional

23 Jan 2025

mary

It was a wonderful stay! Everyone was so pleasant, kind and helpful.

Partner

10/10

Exceptional

09 Jan 2025

Poornachandra

Great experience

8/10

Excellent

03 Jan 2025

Daniel

Great hote

Leisure Family_with_children

10/10

Exceptional

07 Nov 2024

Mark

The hotel was very nice.

8/10

Excellent

02 Nov 2024

Verified traveler

Really good and super accommodating staff in the kitchen.

Partner

10/10

Exceptional

03 Oct 2024

Craig

Amazing breakfast

Leisure Family

6/10

Pleasant

17 Sep 2024

Juvy

The room is huge and clean. No coffe maker obviously no Coffe in the room. No luggage stand. We literally have to place our luggage’s on the floor. Elevator not working most of the time. Some staff are accommodating. In our day of our check out it was raining heavily. female person in the front desk she was on her cell phone made me wait. I ask for service umbrella since it was pouring rain she did not even look up to reply with a Big NO!!!

Leisure Family_with_children

6/10

Pleasant

13 Sep 2024

Sidi

Need to work on customers services

Business Friends

8/10

Excellent

12 Sep 2024

Paula

Nice & clean hotel conveniently located across a shopping mall. Front desk staff not friendly at all. Restaurante workers and bell boy are very polite and nice, thanks Antonio!

Self

8/10

Excellent

05 Sep 2024

Dean

Nice hotel

10/10

Exceptional

24 Aug 2024

Paul

The bedrooms were clean and very comfortable. The staff and service were always very helpful and accommodating. Nothing was too much for them. I would definitely stay here again.

Leisure Family

10/10

Exceptional

24 Aug 2024

Lin

Service is good. Front desk is very helpful

8/10

Excellent

27 Jul 2024

Trisha

Staff were very friendly and helpful. Only a 10 minute walk to the mall and 20 minute walk to metro station. Rooms were comfortable and hotel provided ample soap/shampoo/towels.

Leisure

10/10

Exceptional

21 Jul 2024

james

Beautiful entrance lobby. Breakfast was slightly lacking. But is included in price, so is to be expected.
Hotel was very clean, well presented and was very very quiet at all hours

Leisure Partner

10/10

Exceptional

17 Jul 2024

qamar

Good customer service and reception

Friends_and_family Family

10/10

Exceptional

10 Jul 2024

Miguel Onassis

The staff from the desk very amiable!

Leisure Family

10/10

Exceptional

29 Jun 2024

Erika

The hotel is lovely and the rooms were perfect for my large family. Bathroom was generously sized and we appreciated the available mini-fridge. Staff was patient and helpful. It’s not in a walkable area but there is a nice grocery across the street.

Leisure Family_with_children

10/10

Exceptional

17 Jun 2024

Vishakha

Lovely staff

Leisure Partner

10/10

Exceptional

09 Jun 2024

Jose

The front desk personnel was amazing. Very friendly and accommodating.

2/10

Poor

22 May 2024

Marco

Not a nice place to stay

Leisure Family_with_children

4/10

Poor

21 May 2024

Amanda

This is NOT an actual Shangri-La. They are just using the name. There was a huge bug in our room and an ant in the bathroom. Staff was not super friendly or helpful. The location is terrible to do anything other than a short drive to the airport.

Leisure

10/10

Exceptional

10 May 2024

Josie

Just a short train ride out from centre of Rome, station is close by. Nice to stay out of the hussle and bussle. Shopping centre across from hotel. Great location. comfortable clean rooms.

Leisure Partner

6/10

Pleasant

19 Apr 2024

Peter Marilyn

Hotel is quite good however our room (2004) was noisy at night because the wall at our bedhead was adjacent to the stairwell, and so we could hear residents arriving after midnight; this kept us awake.
Nice bathroom, comfortable bed.
No tea/coffee facilities in room.

Leisure Partner

6/10

Pleasant

03 Apr 2024

NAZEERAHMED

We stayed over the easter bank holiday weekend, The hotel is good for business meetings and conferences etc.
Not so much for families and tourists, away from all the tourist attractions and will work out more expensive as one will rely on taxi for everything. Each trip to city centre or tourist attraction will cost you 60 to 90 euros return.

The hotel facility are good, not so much varieties at the breakfast, lunch and dinner.

You dont even get water bottles from the hotel, you need to fill your own water bottles from the restaurant only when its opened, have wending machine in the corridor but sometimes doesn't work.

No swimming pool, we and our kids were very disappointed.

We wouldn’t recommend for family stay, you have much better hotles in the cmtown centre with most of tourist attractions and restaurants within the walkable distance and will save lot of money.

Leisure Family

4/10

Poor

31 Mar 2024

Laxman

They Turn off Ac and don’t turn ON in month of March, April. We had no fan, this was so bad I room that we stayed out in Rome most to the time .

8/10

Excellent

15 Mar 2024

Ronnie

Value for money

The room, although not overly spacious, was quite pleasant. It comfortably accommodates two people and appears to have been recently renovated. Additionally, the hotel's proximity to the mall makes it very convenient. I definitely plan on returning in the future.

Self

10/10

Exceptional

28 Oct 2023

Dewi

Business_and_leisure Partner

10/10

Exceptional

25 Aug 2023

Mithran

Nice & clean hotel. Very clean & modern rooms. Stayed 4 nights. 15 min Taxi ride to most tourist attractions. Good breakfast. Staff were friendly & helpful.

Leisure Family

10/10

Exceptional

18 Aug 2023

Sarnjit

Really nice and luxurious staff are really nice and helpfully
Good to go with family rooms are practical

Leisure Family

10/10

Exceptional

15 Aug 2023

Maurizio

Amenities were great..location great

10/10

Exceptional

10 Aug 2023

Brian

A little gem in Eur!

Love this hotel - simple and does the basics right! Great service, strong Wi-Fi and amazing staff

Business Self

10/10

Exceptional

02 Aug 2023

Christ

6/10

Pleasant

24 Jul 2023

Arthur

the property is good if you have a car if not there is no transportation around close by., and when it is very hot it is brutal. So I will not recommend this hotel to anyone who does not have wheels to get around. very disappointed with this choice especially since i had children with me.

Leisure Family_with_children

2/10

Poor

11 Jul 2023

Shailendra

Door wasnt closing, room wasnt what was booked and took an hr to get a toom

2/10

Poor

16 Jun 2023

Chad

Very unfriendly staff, unhelpful. Could not turn on lights without all of them coming on. We were in a room next to the staffs smoking area.

Leisure Family

8/10

Excellent

05 Jun 2023

Man Hon

A shopping mall with food court and supermarket nearby.

Business Family

8/10

Excellent

04 Jun 2023

Shubin

Very good breakfast!

Leisure Family_with_children

10/10

Exceptional

04 Jun 2023

Tim

Very convenient for the airport

Leisure Family

4/10

Poor

03 May 2023

Vinita

Worst stay in Italy

Rude staff. Zero attention towards customer. A big zero in hospitality. They didn’t clean our room even after reminding them severely time. The room didn’t even have glasses for water. They cut down the cooling every morning. I woke up in sweat.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2023

David

A great hotel outside the city center but has free parking which is valuable if you have a car you need to park! A metro is close by and the rooms are very spacious! The breakfast is great as well but the scrambled eggs are a bit watery, the one thing the hotel can work on is how to make better scrambled eggs but other than that it is amazing!!!

Leisure Self

6/10

Pleasant

25 Sep 2022

HOSAM

The room was so dirty we stayed for one night

Business_and_leisure Family

6/10

Pleasant

24 Sep 2022

Rosa

The hotel was very clean and nicely decorated. Unfortunately there weren’t any restaurants or shops within walking distance. Nor was there any metro nearby.

Business Partner

10/10

Exceptional

19 Sep 2022

Ken Pui Fai

slightly further from the city centre of Rome. However, it’s located at a more urban area. Definitely felt safer than in center of Rome. Taxi from center or Rome is about $25-$30 euro. So, not too bad.

Leisure Partner

4/10

Poor

26 Aug 2022

Payal

Terrible

It has lot of mosquitoes and bugs. Breakfast is terrible. No water in room. Room service is bad. Location is far from tourist places and airport.
Only good thing was air conditioning

Friends_and_family Family

2/10

Poor

09 Aug 2022

Marie

Close to airport and that is why we stayed one night. But do not eat here food is horrible and when I asked for a refund they could not figure out how to refund my 93€ Yep 93€ for absolute horrible dining. It was like you left Italy. We ate so well our whole trip to Italy (2weeks). But our last meal was a disaster. Eat before you go and stay here. Oh and request many towels towels are not hotel quality towels.

Leisure Family

4/10

Poor

18 Sep 2021

Marek

Marek

Food in restaurant was terrible - my chicken was over cooked and with mountain of salt. I asked for Margarita and also was disapointing. Breakfast - ok it was Italian style sweet... I was waiting 75 minutes to get iron and ironing board.

Business

10/10

Exceptional

16 Aug 2021

Verified traveler

This is my second time staying at Hotel Shangri-La and I love it! There is free onsite parking (try parking anywhere else in Rome and you will pay fifteen euro a day), the staff is incredibly kind, the air conditioning is great (I visited Rome during a heat wave but my hotel room was the perfect temperature the entire time), and the metro is ten minutes away. It is a little bit out of town but a short metro ride into town and worth the trade off to park onsite for free.

Leisure Self

10/10

Exceptional

27 Jan 2020

Gina

A beautiful hotel.

Friends_and_family Family

8/10

Excellent

22 Dec 2019

Verified traveler

Hotel was really clean, room was great, breakfast was yummy!!

Partner

10/10

Exceptional

07 Apr 2026

Girolamo

Hotel recentemente rinnovato. Moderno, pulito, parcheggio interno gratuito (al momento), camera silenziosa, check in rapido. Il nome Shangri-La non è collegato alla famosa catena di hotel di lusso.

Self

10/10

Exceptional

29 Mar 2026

nunzio

camera molto bella e lussuosa, sembrava un mini appartamento curato in ogni dettaglio.
servizi impeccabili, posizione non proprio centrale, ma grazie ai bus abbastanza frequenti è possibile raggiungere la fermata della Metro EUR Fermi dove si può arrivare facilmente in centro.
abbiamo scelto questo Hotel per la vicinanza al palazzetto dello sport in occasione di un concerto (<10minuti a piedi), zona molto bella e tranquilla.

Partner

10/10

Exceptional

06 Mar 2026

Riccardo

Ottimo

Business

10/10

Exceptional

11 Feb 2026

Ching-Liang

房間明亮，乾淨！

Business

10/10

Exceptional

06 Feb 2026

Raffaella

Stanza impeccabile in tutto, personale 🔝, colazione eccellente!

Leisure Self

10/10

Exceptional

03 Feb 2026

rene

schoon

10/10

Exceptional

03 Feb 2026

Mariarosaria

Stanza perfetta, molto spaziosa con ogni comfort

10/10

Exceptional

26 Jan 2026

Raffaella

4/10

Poor

01 Jan 2026

Régis

La chambre n'est pas en cause, mais à quoi sert une chambre confortable et agréable si vous ne pouvez pas dormir car le couloir qui l'a dessert est aussi fréquenté qu'une station de métro , qu'un distributeur de boissons a été installé à 5m de cette chambre, ce distributeur de boissons est un point de rassemblement pour les clients, résultat, vous supportez jusqu'à tard dans la nuit des discussions qui finissent par vous empêcher de dormir. Cet un bel hôtel mais pas prévu pour assurer le repos des clients qui y résident. Le petit déjeuner ne mérite pas le prix demandé et le restaurant est très moyen. Cet hôtel est une déception

Leisure Family_with_children

8/10

Excellent

02 Dec 2025

andrea

sdsdsad

10/10

Exceptional

11 Nov 2025

Denis

Excellent hôtel où nous séjournons régulièrement. Proche du Palazzo dello Sport où nous assistons à des concerts.

Partner

8/10

Excellent

02 Nov 2025

Samuele

Personale gentile e ottima posizione, vicina Palazzo dello sport.
Camere belle e accoglienti, anche se un po' polveroso.
Soggiorno comunque piacevole.

Leisure Partner

8/10

Excellent

13 Oct 2025

Adriana

Comoda sistemazione fuori dal caos del centro

Esperienza positiva, camera pulita, colazione oottima. Unico problema con la temperatura della stanza, non si regolava in maniera ottimale.

Partner

2/10

Poor

05 Oct 2025

Naomi

Non

Business Self

10/10

Exceptional

19 Aug 2025

ibticeme

Très belle hôtel avec choix au petit déjeuner

Leisure

10/10

Exceptional

31 Jul 2025

Johannes

Sehr schönes Hotel für einen Besuch in Rom. Supermarkt und große Mall zu Fuß in wenigen Minuten erreichbar. Metrostation mit kostenlosen Parkplätzen 5 Minuten mit dem Auto entfernt.

Leisure Family

6/10

Pleasant

29 Jul 2025

Jesper

Not matching the price

Not so friendly staff. Check in was slow. Hotel is very noisy, ventilation is loud, you can hear water running in the pipes from other rooms. Positive was the gym which was very nice.

Business

8/10

Excellent

11 Jul 2025

Salvatore

Pulito moderno

4/10

Poor

16 Jun 2025

Delia Justine

We booked the hotel because we were under the impression that there is a pool and a nice terrace with trees. However upon arrival we discovered that everything is under construction. Nobody from the hotel informed us about that prior to arrival. There is a minibar but no water available. The hotel‘s location is not bad and everything is modern and clean thats why we give 2 stars. But the personnel is not very welcoming and friendly. When we checked out we were not even asked how the stay was. It was a cold bye. We ate at the restaurant one time. Pasta was great in flavour but then we ordered dessert and that was a big flop. Tiramisu in Italy which is frozen and industrial. That was a big disappointment. We ate better Tiramisu in other countries than in the home of it. Over all our expectations were not met at all.

Leisure Partner

8/10

Excellent

10 Jun 2025

prataviera

buona pulizia generale