Name: Novotel Roma Eur
Address: Viale Oceano Pacifico 153, 153, Roma, 144, IT

10/10

Exceptional

23 Jul 2026

Maciej

The room was nice and clean, other than weird choice of woven plastic flooring that is impossible to keep clean that had some stains on. It was still clean I assume, just there are better choices that don’t stain. The staff is not super friendly at the reception, but breakfast bar was much better. The breakfast was pretty good as well and only criticism there would be to have more kids friendly cereal. Location is good if you plan to use public transportation as the bus stop is right outside the hotel and two stops away from metro. Overall great hotel and we would stay there again.

Family_with_children

10/10

Exceptional

16 Jul 2026

katherine

Good property clean rooms . Free parking is convenient.

Family_with_children

4/10

Poor

27 Jun 2026

Amir

The room was not thoroughly cleaned, with visible hair scattered across the floor, indicating a lack of proper cleaning. Additionally, the shower lacked shampoo and body wash, and we had to wait for staff to bring these amenities before use.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

MAIRIM

It was great 👍 👌

Family_with_children

4/10

Poor

21 Jun 2026

ARTHUR

Worst nights ever, if your room is near the elevator area there is a horrible noise (not the elevator), it is a non stop zum zum, impossible to sleep - was not the fridge as well. Got me mad. I tried to complaint but what could they do.

Family_with_children

8/10

Excellent

05 Jun 2026

ayorinde

Decent hotel. Nice neighborhood. AC was very good.

Friends_and_family Family

6/10

Pleasant

27 May 2026

Manuela

The hotel is clean. The room was ok as it was noisy. You could hear the neighbour through the walls. The Windows are also thin so you could hear everything going on downstairs at the bar and we were on the fifth floor. Ok stay.

Family_with_children

10/10

Exceptional

12 May 2026

Sandra

The hotel itself was great. The room was clean, comfortable, and very well maintained. We really enjoyed our stay overall, and the staff was great throughout our visit.

The only issue was the shower. Each time we showered, a large amount of water leaked out onto the bathroom floor, creating a significant puddle. It seemed like the shower door or seal wasn’t containing the water properly.

Aside from that inconvenience, everything else about the room and hotel experience was very good.

Family

4/10

Poor

04 May 2026

Michael

I have stayed at this hotel before and it was a far better experience.
1. Air conditioner did not work in the room, I mentioned it to the front desk and they stated it should work. Couldn't sleep so hot
2. Floor was dirty, I made the mistake of forgetting socks and slippers after the shower my feet were disgusting after walking on the floor.
3. Pillows are terrible, no mix of hard and soft like other quality hotels, mattress needs a change for sure.
4. Staff were pleasant aside from one guy who questioned me about being in the hotel, I had to show him my room card.
Anyway, I travel a lot and I love Novatel however, this one needs to improve.. a lot.

Partner

8/10

Excellent

15 Apr 2026

Surinder

Very nice hotel and staff. Clean amenities. Good breakfast. I recommend this hotel.

Family_with_children

8/10

Excellent

22 Mar 2026

Sam

Great breakfast

Family_with_children

6/10

Pleasant

08 Mar 2026

David

.

8/10

Excellent

08 Mar 2026

Sultan

Clean room

Business

8/10

Excellent

09 Dec 2025

Marcello

Good hotel, nice facilities, good location if you have a car.

Leisure Partner

4/10

Poor

13 Oct 2025

Tal

The air conditioner didn't work, when we opened the window there was a lot of noise. The towels don't have a pleasant smell of laundry. It's nice to be near a shopping center.

Leisure Family_with_children

10/10

Exceptional

07 Oct 2025

Winnie

Nice hotel. A few trivial things in bathroom didn’t work but not a big problem

Partner

4/10

Poor

04 Oct 2025

ibanne

Internet was not working properly for the length of my stay (3 days), and for a business trip it’s crucial. This problem should have been fixed in 24h.

I selected Novotel because for their reputation and had no problem in the past but this time I am very dispointed.

The rest was correct.

Business

6/10

Pleasant

21 Sep 2025

Riccardo

Floor and bathroom could be in better condition. Breakfast in average. Good position to move in and out of Rome.

Partner

10/10

Exceptional

17 Sep 2025

Daniel

Great location next to mall. Friendly staff. Easy free parking. 15-20 min walk to train to city.

Leisure Family_with_children

10/10

Exceptional

17 Sep 2025

Daniel

Great location next to Mall. Easy parking. 15-20min walk to train station. Friendly staff.

Leisure Family_with_children

8/10

Excellent

02 Sep 2025

Kristelle

.

10/10

Exceptional

20 Aug 2025

Jose

I love the whole area service and everything I really recommend it

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

SILVIO

I would come back for sure

Very nice hotel in great condition. Nice room, excellent breakfast

Friends_and_family Family

8/10

Excellent

14 Aug 2025

Katarzyna

Amazing and helpful staff.

10/10

Exceptional

12 Aug 2025

Beinan

Andrea from the bar was exceptional!

Very clean hotel, love the modern replacement to carpet in the room. Andrea (hope I spelt his name correct!) from the bar was exceptional, gave us very reasonable price mini buffet because restaurant was shut. Also helped us opening bottles of our own wine free of charge

Friends_and_family Family

6/10

Pleasant

11 Aug 2025

Pasquale

Food at the onsite restaurant was wonderful. We had dinner and breakfast and really enjoyed it. The issue is the rooms, our room was musty, old, and the cleaning job was horrendous. There was a used shower cap left in the shower from a previous guest. Towels had stains and there was a half eaten food container in the mini fridge and a paper shopping bag from previous guest just laying on the furniture. The cleaning crew needs to take their job more seriously. I would avoid just because of the room condition and poor cleaning done to the rooms.

Leisure Family

10/10

Exceptional

26 Jul 2025

Shaffiran

Excellent

8/10

Excellent

04 Mar 2025

Philippe

ok for a business overnight.

OK for a business over night.
Personal is nice all around.
Rooms are clean but don't look like it, old. Bathtub is from last century, floor in the entrance of the room full of marks (glue?)

Business

8/10

Excellent

22 Feb 2025

ANDRES

it was not possible to regulate heating. we had to pen the windows to cool down the room - it was late dec

Leisure Family

10/10

Exceptional

11 Nov 2024

John

Great location for palasport , very quiet area , hotel was first class , modern clean , staff excellent would stay again , don’t know the area very well, but hotel and staff very good

Leisure Self

8/10

Excellent

29 Oct 2024

Verified traveler

We enjoyed our time at this hotel. Its no frills, clean abd comfortable.

Friends_and_family Family

2/10

Poor

21 Oct 2024

Verified traveler

Not tidy, floor was dirty not very friendly.

The room was not tidy and the floor was dirty. We mentioned this in the reception the person came, said he is coming back who never came back.

Friends_and_family Family

6/10

Pleasant

12 Oct 2024

Natasha

Honestly the staff is quite rude. The bartenders AWESOME! I would stay here just in a pinch of going to the airport but would not stay here again.

Leisure Family

10/10

Exceptional

08 Oct 2024

Michael

Rome Eur

Novotel is always a good experience. No issues.

Business

10/10

Exceptional

05 Oct 2024

mohammed

Good

Good hotel in quite place , clean, comfortable.
Near shopping center .

Self

2/10

Poor

29 Sep 2024

Fenella and Derek

Very dissatisfied- security issues

We had a room booked, from 2pm, and then planned a 6 hour trip, to arrive at hotel 4pm ( a full 2 hour after check in time )

The hotel counter, greeted us with a \"we're very bust, your room is not ready, go sit there\".

We offerres required information, at counter, to complete a professional, polite check in, but were abruptly directed to sit.

We had planned to arrive 4pm, a full two hours after check in, so could rest before heading out to dinner and see sights.

The irony is this, is i deliberately and intentionally booked Novotel ( part of Accor Group ) as have stayed with the hotel chain, many times. The difference in \"brand quality\" to the usually high standards of Accot, was pronunce.

The hotel messaged us, in advance, to advise \"city tax\" but absolutely no mention \"they were busy\" - perhaps providind advance notice, of late \"check in\" problems, so we could appropriately plan.

Finally, it was our last night in Rome, and wanted to ensure a great, solid sleep before 22 hour flight back to Australia.

Someone from Novotel, knocked on our room door gently, then progressively louder, and before we could fully wake to respond, a staff member unlocked door and walked into room. This caused significant stress, for my partner and daughter, who felt very vulnerable and unable to rest.

The rooms are marketed as \"sound proof\", but unfortunately as well, we listened to many people entering their rooms, from 11pm to the early morning.

When making an enquiry, non plus care.

Friends_and_family Family

6/10

Pleasant

22 Sep 2024

Alexandre

Nice staff, honestly priced food but amenities were not 4-star.
Heating was not working despite being cool at night, there was no extra blanket it the room, and the bath towels were new and had not been pre-washed, so i ended up with lint all over.

Business Self

4/10

Poor

19 Sep 2024

Kevin

This hotel was a big disappointment. It's essentially a 1970s building that has been refurbished.

Main issues:

- given a disabled access room with a shower that floods every time it is used.
- stains on the floor and desktops
- very noisy air-conditioning
- breakfast was very poor for a hotel of this standard. Limited choice, low quality juice, coffee and pastries.
- in general the staff (except cleaning staff) were indifferent to the point of being rude. An example, on check out the receptionist asked if I had a good stay. I replied that it had been average at best. Her response was \"oh\"..... And then didn't mention anything else about it. I would have expected someone to actually ask what the matter was.

For €200 per night this is very poor value for money.

Business Self

4/10

Poor

24 Aug 2024

Amir

You expect minimums from a four star hotel. The room overall and the bathroom were not definitely 4-stars. Also, when we arrived the room was warm, missing towels and lotion.

Leisure Family

6/10

Pleasant

16 Aug 2024

Jacqueline Melissa

It was a nice hotel, breakfast was always cold but not sure if that is the way Italy has breakfast. Pancakes, eggs, bacon and sausage were cold. Everything else was nice. A little far from the city so next time we will stay closer.

Leisure Family

8/10

Excellent

12 Aug 2024

NELLY

Staff was very nice…only thing I didn’t like were the floors in the room and the baseboards were damaged

Leisure Family_with_children

8/10

Excellent

03 Aug 2024

bassam

Nothing

6/10

Pleasant

02 Aug 2024

Diana

Although the hotel was nice and located in a great area many of our appliances did not work such as the a/c, refridgerator and coffee maker.

We complained but the only choice we got was to move everything to a new room. We didn't even receive complimentary water or something similar to make up for the frustration.

Breakfast had a great variety however the heaters did not work and the food was cold.

Leisure Family_with_children

6/10

Pleasant

21 Jul 2024

Dameon

Food could be better but we enjoyed our time

10/10

Exceptional

20 Jul 2024

Vincent

Good place to rest!

2/10

Poor

18 Jul 2024

Jonathan

It was completely hot in the room. Air condition was not working. My son suffers from asthma and the accommodation was terrible. There were no rooms to give. They could not switch us. The maintenance crew did not arrive at all after requested. Just a terrible experience.

Leisure Family

2/10

Poor

13 Jul 2024

Marco

Booked a double queen bedroom. Got “upgraded” to a king with a tiny pull-out couch as they gave my room away to someone else.

8/10

Excellent

01 Jul 2024

Soraya

It is far from the city center but the rooms are comfortable and the staff is nice!

Leisure Family

2/10

Poor

22 May 2024

Bill

Shower head was broken , the night table was broken , the floor did not look clean , the tv did not work . For the price surprised at the conditions of the property. Also the breakfast was poor for Italy comparison to other hotels

Leisure Partner

8/10

Excellent

14 Oct 2023

Aminmohamed

Nice clean property

Business_and_leisure Family

8/10

Excellent

28 Sep 2023

Jane

Too far from main attractions in Rome. Taxi cost $60 euros to get there. Close to airport though . Can’t win!

Leisure Friends

4/10

Poor

21 Sep 2023

Juan

Poor service.

Hotel refused to allow us to eat our own food in empty spaces and didn’t have any pizza. Rude and unhelpful. They need help in accommodating customer requests.

Business

10/10

Exceptional

03 Sep 2023

Samuel

Good location and great price for families

10/10

Exceptional

02 Sep 2023

KEVIN

Was a great hotel for an overnight stay between flights.

Later check out time was really convenient and could walk to a nearby mall to kill a few hours and get some food

Lots of space for our family. Clean and great showers

Leisure Family_with_children

6/10

Pleasant

26 Jul 2023

Verified traveler

Stay was nice but little far from main attractions, we missed the breakfast at hotel as it opens at 7 am on weekends as our tour bus started at 7am. And we had to buy breakfast later on trip. On Sunday we had a flight back to home at 8:30 am and we had to start from hotel around 6:30 am .. again when we asked hotel to provide some breakfast, they said it opens at 7am.

Friends_and_family Family

10/10

Exceptional

30 Jun 2023

OHOUD

Excellent stay

Everything about this hotel is good, but outside Rome center, good for ppl visiting La Nuovola convention center

Business

10/10

Exceptional

29 Jun 2023

Myron

This is one of the best Hotel's I've stayed in, especially for the price. The room was nice, the bed was comfy, the rain head shower was awesome, I would have stayed there every night while in Italy but was traveling to other areas. Would highly recommend staying here!

8/10

Excellent

19 Jun 2023

Hans

The rooms are nice, but a little small. Location is conveniently close to a mall, gas stations, and major roads, and airport.

Restaurant food was meh. We ate there for convenience, but I was not happy with the food. For example, my salmon carpaccio was smoked salmon, not raw fish. I cook much better at home. At least the prices were not outrageous.

The fish tanks needed cleaning, and the fish inside were sick/dying due to lack of care/cleaning.

Business Family

10/10

Exceptional

04 Jun 2023

Douglas

Staff was friendly. Location was great. Beach was great. Food was great.

Leisure Family

2/10

Poor

30 May 2023

Shabbir

TV Remote had to be taken close to the box every time, evening staff very rude, Reception never picked up phone from Room, Light in the room not enough, Tea bags never replaced, transport from the hotel was very inconvinient reaching downtown
We deserve a credit refund.

Leisure Partner

6/10

Pleasant

22 May 2023

Verified traveler

Upkeep of room for the next guests lacking

A couple of problems: Two of room's light bulb burned out therefore a little dark inside and placement of bath towels above toilet, one of them was in the toilet when we check-in to the room.

Partner

8/10

Excellent

08 May 2023

Verified traveler

Good value for Rome

Overall stay was good except it was stuffy as we couldn’t switch on the air conditioner
Luckily we were on the 4 floor and not so much mosquitoes
Tried the restaurant, food was not too bad
30 minutes drive to FCO airport from the hotel.

Partner

10/10

Exceptional

07 May 2023

Priyanka

Nice and clean property with good sized rooms and washrooms. They even gave us milk at night foe our 2 year old.

Family_with_children

8/10

Excellent

30 Apr 2023

amine

Nice hotel

Nice hotel, well located. Clean and modern.

Friends_and_family Family

10/10

Exceptional

19 Feb 2023

S D

It’s excellent service

Friends_and_family Family

8/10

Excellent

04 Oct 2022

JoAnn

Nice hotel, great location and friendly service. Some difficulty with communicating/ understanding front desk staff and not having someone that spoke English. No hot water for our showers/ bath. Otherwise great place.

Leisure Family

10/10

Exceptional

18 Sep 2022

SCOTT

Great looking and accommodating staff. Very nice hotel, nice rooms. In the business district location, which I did not know and not so desirable as a ride to most attractions. Breakfast certainly needs some love but beyond that a great hotel.

Business_and_leisure Partner

6/10

Pleasant

26 Aug 2022

Nardine

The lobby area looked nice and clean. However once you get to the rooms it’s a completely different story. It’s dark and it smells bad. Not very clean and the furniture is very outdated. The gentleman at the front desk was extremely rude. Wouldn’t stay here again and wouldn’t recommend this place.

Leisure Family

10/10

Exceptional

02 Aug 2022

Soba

We stayed here for the sole purpose to be in walking distance of Euroma2 shopping centre on our last night in Italy. For this reason, it met all expectations. Clean, great coffee bar and easy taxi service to FCO. I do think it's too far from the historic center for sightseeing. It's way more fun to stay in the center to see sights and walk everywhere.

Leisure Family

8/10

Excellent

13 Jul 2022

anthony

Solid for a quick stay near the airport

I stayed here on an overnight layover. The hotel was pretty modern and nice. The rooms were ok, I wouldn't consider this a 4 star location but it got the job done considering how near it was to the airport. There was also an older gentleman working the overnight desk who extremely unfriendly and rude. The woman in the morning was lovely though so she offset it.

Self

10/10

Exceptional

19 Jun 2022

Joe

We booked late, so hotels were getting further and further away from Rome center. This hotel is an easy 15 minute walk to the subway station. Single use tickets are available at the front desk. Including the walk to the station you can be at the Colosseum in 30 minutes. Vatican is a bit further with a transfer at Roma central station. Easy! Conca D'oro Roma is a nice cafe on Viale America on the way to the subway station we frequented. Front desk staff spoke English and were very friendly and helpful. Alecia at the bar and Giorgio at the front desk were standouts. Another restaurant we ate at several times was Osteria Pizzeria Margherita, about a 20 minute walk. Fantastic, all locals and no tourists it seemed. We were the only non-Italians there as far as we could tell. Staff was great, food was fantastic. Thanks Giorgia! The area surrounding the hotel has some development underway, and is an odd mix of seedy looking and very nice housing areas. We felt safe, walked everywhere. The nearby Eur Park was beautiful and busy.

Leisure Family

8/10

Excellent

19 Jun 2022

MONICA

The property was clean and modern. Reasonable distance to airport, don't let taxis overcharge you. It's about a 25 euro ride to the tourist sites. Lunch at the restaurant for vegetarians was great. Nice stay altogether, but note wall are thin so could hear footsteps and talking of neighbors so was challenging for light sleeper.

Leisure Family_with_children

10/10

Exceptional

17 Jun 2022

Brent

Great

Leisure Family

8/10

Excellent

05 May 2022

Stephanie

Fair price, fine hotel but not environmental frien

Fine hotel, but not the best in cleaning(walls of the bathroom had mold). Breakfast was good and i really liked they had two categories with different prices to choose from. Staff was good. I was disappointed about the fact they were not environmental friendly at all: every day change of towels, shampoo and soaps, without the possibility of leaving a sign on the door or something similar saying i didn't need room service. Also no signs or texts notivating customers to have good environmental friendly practices.

Business

4/10

Poor

10 Apr 2022

MIKE

Hotel was sterile - employees were negative - I wouldn’t stay here again

Leisure Family

10/10

Exceptional

29 Mar 2022

Carol

Professional, knowledgeable and friendly bi-lingual staff.

Business

10/10

Exceptional

22 Mar 2022

Rami

The whole experience was superb. Staff was warm, helpful, and genuinely courteous. Room was elegant and well designed

Business Family

10/10

Exceptional

21 Nov 2021

Emanuele

Excellent stay

Excellent hotel and staff. Very warm welcoming and attentive staff availability to listen to our needs. We strongly recommend.

Friends_and_family Family

10/10

Exceptional

02 Sep 2021

Alan

Very comfortable beds. Very clean and well maintained property. Close to public transport and to a large shopping mall with large food court.

Business Family

8/10

Excellent

10 Jun 2021

Edward

great location

Friends_and_family Family

10/10

Exceptional

07 Nov 2019

Verified traveler

Clean, good sized room, the beds need replacing, but overall very pleased with this hotel. It's staff are very nice and helpful, especially after a disastrous stay at a different hotel. Will most definitely return and continue to trust this hotel chain!

Leisure Partner

10/10

Exceptional

22 Oct 2019

Marco

Nice hotel, great stay. Only let down was the restaurant and room service was not available on Sunday night.

Friends_and_family Family

10/10

Exceptional

06 Sep 2019

Verified traveler

Really nice and clean place, very helpful staff. B/f was a really nice spread. Overall very nice.

Leisure Family

10/10

Exceptional

02 Sep 2019

Verified traveler

Nice place and very professional staff. Coming for businesses. Far away for the city center.

10/10

Exceptional

20 Aug 2019

Verified traveler

The hotel was perfect. It had everything we needed.
We enjoyed it alot. The breakfast was perfect because there was so much things to pick. It was a wonderful experience being at the Novotel hotel.

Leisure Family

10/10

Exceptional

16 Aug 2019

F J

Great stay on Rome

Great stay everything was just right! Made our trip more enjoyable, definitely , I will go back.

Family

8/10

Excellent

14 Aug 2019

Verified traveler

The staff were exceptional brilliant especially Jennifer at reception.
She was very helpful and gave lots of suggestions and information to us. Made our stay worthwhile.

Leisure Family

8/10

Excellent

12 Aug 2019

Verified traveler

Staff are nice; close to mall and bus stop; good breakfast

Leisure Family

8/10

Excellent

29 Jul 2019

Verified traveler

My tv did not work so asked staff to help who said i would have to wsit till morning

Business Family_with_children

6/10

Pleasant

12 Jul 2019

Savvas

Wifi signal not available in some rooms

Business

10/10

Exceptional

09 Jul 2019

Christina

Great stay

It was a great start. Very clean and comfortable. Fantastic shower. Good is great in the restaurant. Further out of the city from the huddle and bustle which we liked.

8/10

Excellent

06 May 2019

Verified traveler

Good thing was breakfast. Bad thing was housekeeping and climatization. I needed to ask staff to change my room. Still, I would book this hotel again.

Business Self

10/10

Exceptional

31 Mar 2019

Pablo

Good service. Good location

Family

6/10

Pleasant

26 Feb 2019

Verified traveler

A very modern hotel
A long way from the city centre and not a great area .
The restaurant in the hotel is closed on sundays so you have no choice regarding food.
Service charge for room service €10

Leisure Self

8/10

Excellent

28 Dec 2018

Andrea

Excellent Price/quality ratio. Room is big enough and the shower is OK.

Partner

8/10

Excellent

03 Nov 2018

Verified traveler

Very nice place but the bed is old style and not comfy. The location is great close to the mall and to metro station you can walk or take the bus
The breakfast is great the made omelette for us and it tests really good plus the buffet.
Very nice hotel to stay in roma
If i go back i will stay in same hotel 👍👍

10/10

Exceptional

02 Oct 2018

Mariyana

Congratulation!

Very nice hotel.Staff is friendly !

Friends

6/10

Pleasant

29 Aug 2018

A

Good value Hotel but NOT 4 star!!

Value is good but then you get what you pay for. I have stayed in Novotels in other countries and they are good, bigger and much better. At the most this is a premium budget hotel.
Staff a re nice, but are short in number so they struggle to for e.g. keep pace in the buffet breakfast area for replenishment.
Getting to City Centre is OK - take the bus from outside, 5 minutes to metro and then another 20 minutes and you are in City.

6/10

Pleasant

28 Aug 2018

Sri

Comfortable stay and location

Nearer to centre of Rome by Metro. Bus 788 to Eur Palasport Metro. Then you get connections to other places to visit.

8/10

Excellent

27 Aug 2018

Verified traveler

Nice location. Nice hotel. Will stay again.

Family