Name: Extended Stay America - Santa Barbara - Calle Real
Address: 4870 Calle Real, Santa Barbara, 93111, US

6/10

Pleasant

26 Jul 2026

Julie

We were a bit disappointed considering the cost. The refrigerator didn't seem to be working properly and also had rust marks on the side facing us. On our last morning I noticed mildew on the bathroom wall. I must add the beds were clean and comfortable.

4/10

Poor

26 Jul 2026

Takahiro

Worst Hotel Experience Ever — Avoid Staying in Santa Barbara

I recently stayed at this motel, and it was hands down one of the absolute worst hotel experiences I have ever had.

First of all, the basic amenities were practically non-existent. The room provided only a basic shampoo—no conditioner, no lotion, and not even a hairdryer. For a hotel room, these are standard items you expect anywhere, but here you get almost nothing.

The physical condition of the room was just as disappointing. The place was dirty throughout, and the soundproofing was terrible. The ceiling and floor structure felt extremely flimsy. Every single step from the room above sounded like a massive thud, making it impossible to get a good night's sleep. I kept waking up throughout the night because of the constant noise overhead.

To make matters worse, around 11:00 AM on the day of my stay, someone slipped a piece of paper under my door announcing that the water would be shut off from 2:00 PM to 4:00 PM for sudden drainage work. While this didn't affect me personally since I was heading out anyway, giving guests such short notice for a major utility shutoff is completely unprofessional. I felt terrible for anyone who actually needed to stay in their room during those hours.

Paying $230 a night for a place this dirty, noisy, and lacking basic necessities feels like a complete rip-off. The price is outrageously high for what is delivered.

10/10

Exceptional

24 Jul 2026

charnine

clean and roomy ;)

6/10

Pleasant

21 Jul 2026

JONATHAN

An older female, a new employee was very helpful. She went above and beyond to help us. For her sake, I resist giving this location a failing grade for hospitality. The premises were relatively clean. Don't expect the facility to clean your room, clean the bathroom or change the bedding during your stay here (It's an Extended Stay), Appropriate Santa Barbara hotel only if you're paying $100/night or less!

Partner

10/10

Exceptional

20 Jul 2026

Susan

The front desk people were so helpful that an average place gets a five star rating.

2/10

Poor

17 Jul 2026

David

You had to ask for everything and anything you needed. There was nothing set in the room. (Coffee pots, dryers etc). The hallways smelled bad. The a/c unit was excessively louder than normal. Staff was respectful and nice.

Friends_and_family Family

2/10

Poor

15 Jul 2026

Jennifer

It was plain robbery to pay $330 to stay here for one night. We needed a place for a one night stop that was dog friendly and had ample parking; while both of those were true - the website doesn't mention a $35 additional fee for your dog, each night. Only being there one night and already paying over $300 for a room that doesn't even have carpet, is a crime. The room was so weird - it was an accessible room so the entire bathroom was just one whole floor, leaving it to get completely wet when we showered (I have no idea how someone in a wheelchair would manage with that kind of slip hazard). The room appeared clean; the bed was ok - only 3 tiny pillows for two of us and when we asked, there were no available extras on the property supposedly. We also had to call a customer support line to connect to the internet, about 20 minutes of our own time. And since there was no service in the hotel, Wifi was a must to use our phones.
There were lots of odd people around the property, and police were camped out in front of the lobby for hours (no idea why, but it didn't feel great). The reception worker at night couldn't have been less happy to see us, or help us with anything.
I would expect all of this from something that costs under $100/night. Yeah, it's close to Santa Barbara but it's so crazy to spend that much to have this experience. We couldn't get out of there fast enough in the morning. I should have believed the other bad reviews.

Partner

8/10

Excellent

13 Jul 2026

GOURAV

Clean room

8/10

Excellent

12 Jul 2026

Elizabeth

No issues with check in, Room was good. Bonus was it being across the street from In N Out and a 5 minute walk from Starbucks.

Self

8/10

Excellent

04 Jul 2026

Rosie

Clean room

2/10

Poor

29 Jun 2026

Rick

Hallway smelled, room smelled, elevator was dirty. Shower was clogged. Sink in bathroom was clogged. Hair in the shower upon arrival that wasn’t mine. Just not a good experience all around. Sheets had stains. Would not go back if you paid me to!!

Self

2/10

Poor

31 May 2026

Emil

There are people permanently living in this hotel. Not sure where they were living before but there are some serious characters that hangout in the lobby and around the property. Did not feel very safe. Would not recommend for anyone with a family or children.

Self

10/10

Exceptional

28 May 2026

John

Worked out perfect.
Close to Airport.
Straight across the city street is an In-Out Burger.
Great parking for Hotel

Self

6/10

Pleasant

27 May 2026

Gustavo adolfo Franco Bueno

Internet didn’t work on iPhone, receptionist said for me to call internet technician instead of help the customer.

Ventilation system besides my room in the aisle noise 24/7. Impossible to sleep well

Partner

10/10

Exceptional

22 May 2026

Anayancy

No tan bueno

10/10

Exceptional

18 May 2026

Christine

Love Sarah and her team. They are so kind and helpful!!!

Friends_and_family Family

6/10

Pleasant

17 May 2026

Jennifer

Refrigerator was rusted, outdated. The TV disintegrated work several times, staff came up, we helped restart tv,channels were terrible, there were dead bugs on top sheet in one of the beds!! Just was not worth what we paid for at all!!! Vey disappointed in our visit!

Family_with_children

6/10

Pleasant

11 May 2026

Exequiel

Poor breakfast selections

Family

4/10

Poor

08 May 2026

Alfredo

Bathroom was very dirty and smelled like mold. Staff basically told me there was nothing they could do about it. Won't stay here again

4/10

Poor

29 Apr 2026

Cindy

No cups , of any type to even get a glass of water.

2/10

Poor

20 Apr 2026

Sean

Just overall terrible service.

4/10

Poor

11 Apr 2026

Yonnie

The room is old, like staying at someone’s old apartment. No shampoo is available for guests. you have to request a blow dryer and an alarm clock if you need them.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Laura

Great location.

2/10

Poor

25 Mar 2026

Juan

The room I stayed in wasn’t the cleanest. The floor was very slippery and the shower seemed dirty. Would not stay here another time.

Partner

8/10

Excellent

14 Mar 2026

Jose

Parking was easy. Room was spacey, slept comfortably.

Partner

4/10

Poor

08 Mar 2026

Guy

The floor in the room was dirty and very sticky. The mattresses were of very, very low quality, every time you move the bed creaks. The refrigerator in the room made a lot of noise, every half hour it made a very loud noise that woke us all up.
The receptionist was very nice

Family_with_children

10/10

Exceptional

03 Mar 2026

MICHAEL

Nice place

6/10

Pleasant

15 Feb 2026

Susan

Beds were very uncomfortable

Leisure Family

8/10

Excellent

02 Feb 2026

Dhaval

The hotel was well priced for the area, but there are a couple of things worth noting. The kitchen does not have a dishwasher. If you’re planning to cook and use the kitchen, be sure to let the front desk know at check-in that you’ll need a set of utensils, cooking pans, and shower gel, as these items are provided upon request and are not automatically placed in the room.

Also, breakfast is limited to a grab-and-go option with oatmeal, granola bars, muffins, and coffee — there is no breakfast buffet. It would be great if they added items like fresh fruit and yogurt.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Vanessa

Clean room, friendly front desk during check in, Aaron! Amenities are available for cooking utensils and shampoo/body wash, have to ask front desk. We didn’t need them but good to know. This hotel was near everything that we wanted to do. We will definitely be back!

Partner

10/10

Exceptional

21 Jan 2026

Rod

Very nice room & staff.

Business_and_leisure Pet

4/10

Poor

08 Jan 2026

Naomi

Bathroom and floors were not cleaned. It was nice to have a kitchen, however, when we requested dishes they came dirty. Stove knobs were worn and we could not see the temperature. Staff was very kind.

6/10

Pleasant

02 Jan 2026

Kathleen Joan De Los Reyes

The room is clean but has a certain smell. Bathroom is outdated. The evening staff during check in did not register us apparently. I did not get a receipt from my stay.

Leisure Family

4/10

Poor

30 Dec 2025

Kathleen

The hotel rooms need a major renovation. Chipped paint, extremely old furniture. There are no amenities in the kitchenette. No pans, plates, pots, silverware. The only items offered are plastic cups in the bathrooms, towels, and bar soap.

The TV offers Netflix and YouTube. WiFi is OK, not great.

There is really no breakfast. Just coffee, tea, packaged oatmeal and hot cocoa, and a few breakfast bars and packages blueberry muffins.

10/10

Exceptional

28 Dec 2025

Ashley

Great and friendly staffs

Friends_and_family Family

2/10

Poor

28 Dec 2025

Maria antonette

I was expecting a regular room with 2 queen beds. But extended stay said that i booked for a disabled room and that they can’t do anything about it since i booked it thru expedia. And they even said that if i booked it thru expedia with the deal/discount, i will be assigned to a room that expedia prefers and not usually the one that i chose to be booked. The room feels like i’m in a hospital since it’s for disabled.

Leisure Partner

2/10

Poor

25 Dec 2025

Katia

We stayed on the night of 12/23 and unfortunately left some toiletries behind. We called the front desk the morning of 12/25 at 8:56 a.m. to check the Lost and Found. The receptionist immediately told us the items were probably not there because housekeeping had already serviced the room.
When we asked what their policy is for items left behind, whether they are kept, discarded, or given to housekeeping, she responded dismissively and said she would “go check if that makes you happy.” The interaction felt unprofessional and lacked basic customer service.

Leisure Family

4/10

Poor

21 Dec 2025

Jessica

The room is very dated. There were holes in the wall. It stunk in the room. The mattress was super uncomfortable. Will not be coming back.

8/10

Excellent

07 Dec 2025

Jason

It was fine. Could have better blankets

8/10

Excellent

02 Dec 2025

Janet

Room was very good but hallway construction was challenging. One morning we could not exit our room and were delayed getting out for over an hour. The management comped us but it was a little scary since my spouse is wheelchair bound.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Isabel

Great customer service and check-in was quick and easy

Leisure Partner

10/10

Exceptional

25 Nov 2025

Hamidreza

Gooo

10/10

Exceptional

11 Nov 2025

Stefanie

Staff, especially Brian!

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Stefanie

Our stay was amazing! The staff is always so welcoming and accommodating. Clean and safe and easily accessible to freeway and all local communities.

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Wei

We love this place, feel like home. They have kitchen, though we never use it. Dog friendly. We will come back again and again. Thanks

Leisure Pet

4/10

Poor

02 Nov 2025

syed

There was no Lobby as I was expecting - only two chairs were provided in the so called lobby. The breakfast was entirely poor only Muffins and coffee.
There was no coffee or tea machine in the room. There were no curtsy water bottle in the room.
Bed was old and uncomfortable.
I paid more than 180 dollars in total. It was not worth to pay such an amount.
I will never stay with this hotel in future. Bette to pay a bit more and stay comfortably.

Business Self

10/10

Exceptional

01 Nov 2025

James

Very great stay amazing staff and lovely rooms

Business

10/10

Exceptional

31 Oct 2025

Wei

clean， nice place

Pet

10/10

Exceptional

31 Oct 2025

Jennifer

Clean room, no issues. Would stay again

2/10

Poor

28 Oct 2025

Edmond

Very noisy room with bathroom fan from
Next room and fridge making too much noise in my room

Self

4/10

Poor

26 Oct 2025

Ronnie

parking was fine, check in fine. there was NO Coffee Pot or Tea in the room. For a $270 per night room, where is the coffee pot? Don't be so cheap. Also the Elevator was slow, there was no pool, no jacquzzi, no weight room. The bedspread was Military issue, thin and unimpressive. No Shampoo or Condiitioner in the shower. Not. what I expected for Santa Barbara. And the \"Breakfast Included\", pathetic, lobby snack stand with packaged oatmeal and costco muffins. so sad. That was NOT breakfast, that was deceitful.

Partner

6/10

Pleasant

22 Oct 2025

Connie

The bathroom was dirty.

Leisure Family

4/10

Poor

20 Oct 2025

Kathleen

Person above us was very loud starting at 4:00am
Refrigerator fan was loud
Floor was dirty

Business Partner

4/10

Poor

18 Oct 2025

Veronica

The front desk staff was great however the room smelled of cigarette, the windows were open, tv disconnected, the walls looked like they had been allowed to age without any repairs, head board had a bunch of black marks and scratches, overall not a comfortable stay unfortunately.

Friends_and_family Family

4/10

Poor

11 Oct 2025

Jade

No plates, cups, utensils, shampoo. Phone to front desk never picked up. False alarm fire alarm went off, too.

Business_and_leisure Family

2/10

Poor

11 Oct 2025

Edmond

Sf

8/10

Excellent

10 Oct 2025

Brandi

Pros: I appreciated the size of the room and kitchen set up. The staff was fairly quick on their responses to requests, but I feel that since I checked in at night, I didn't get the best intro to the hotel and information. I liked the convenient location and ample parking.
Cons: The AC unit does not stay consistently on, so it makes a lot of noise when it turns on. Would've appreciated a more stable AC unit. The water was warm at best, making it difficult and uncomfortable to shower in the cooler weather. I expect that there would be hot water for my week long stay.
Overall, good value for the price I paid, but not sure I would be back at this particular location.

Leisure Self

2/10

Poor

06 Oct 2025

Verified traveler

This place is pretty gross and run down. You have to get shampoo at the front desk. If you want new bedding, you take it off your bed yourself and bring to the front desk and they give you new linens. No housekeeping unless you stay for 14 days. Staff was fine. Room was very clean. Bed was horribly uncomfortable. Walls are paper thin and we were woken up at 3am by the room next door “using their bed” so aggressively that our bed was shaking—we at first thought there was an earthquake. Its basically a seedy hotel. Santa Barbara is a safe area generally so it wasn’t scary but this place is bare bones.

2/10

Poor

05 Oct 2025

Stephen

Unclean. No one at front desk. Left a sign. Left number to call (600) . Called over 10x trying to check in. No answer. Wife had to call mainline 7pm on a Saturday.
Rooms are not clean. We had to wipe down smudges on walls and counters in all areas.
Bed squeaks creaks. Cheap bed frames. Can hear guy snoring through wall. All night. Heater doesn’t work. At all. Have set on 90 degrees currently blowing cold air. No answer at front desk at 7am. 1 star hotel. Period.

Partner

2/10

Poor

04 Oct 2025

avner

terrible

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

NORMA ALICIA

Room was clean with everything I needed it

Leisure Pet

8/10

Excellent

29 Sep 2025

Maria Del

Great to have a kitchenette in the suite, but lacked some of the stuff to be able to use it.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Roberto

Dtown Santa Barbara wasn't too far away. It was enjoyable. You might need their pans I brought my own and my pan struggled to heat up on their electric stove.

Partner

2/10

Poor

23 Sep 2025

Sangeeta

Hopeless stay never experienced this before

This was very hopeless stay ever I have experienced in my 20 years of life in this country . The floor was very sticky and bare foot showed the dark greasy on our legs
Bathroom was clogged and sink has very slow drainage of water . Room was smelling something weird . We complained on clogged bathroom they asked us to come and pick the stick and unblock ourselves .
Breakfast is simply tea bags and coffee
We had hard time that night with kids it was really hopeless , with the hope extended stay was a brand to choose but never ever again
I always booked with hotels.com because I always good hotels and pricing but this time
I was waiting get out of the hotel and waiting to puke already .

Friends_and_family Family

8/10

Excellent

20 Sep 2025

Gabel

Ok stay

Leisure Family

8/10

Excellent

14 Sep 2025

Gina

Clean and close to some places

Business Family

10/10

Exceptional

14 Sep 2025

Roxane

Friendly staff. The place was very clean and I felt safe. It was very impressed that the room had a tiny little kitchen which is very helpful. Will definitely be staying there next time I travel to the area

Leisure Self

4/10

Poor

14 Sep 2025

Karen

Holes in curtains and run down motel. They appear to be doing remodeling construction, but I will not be returning. This place has not been kept up for sometime.

6/10

Pleasant

09 Sep 2025

James

Same cost as everyone else, easy trailer access.

It has been a while since I have stayed in an extended stay, but this was my budget friendly option. First the good. I was towing a trailer and load from Phoenix to Santa Barbra and back. So I needed a parking lot capable of storing said trailer, and maneuvering it around. We used google maps and the hotels address to look at a satellite image to determine if we could accomplish this. The hotel was located directly off the freeway with freeway and local access. There was a little shell convenient store, and a In and Out directly across the street. The people at the front desk were very nice and got us taken care of quickly. As for the room. It had 2 beds and plenty of pillows. Now for the bad. The room overall was fine however some upkeep seems to be neglected. The shower/tub faucet ran all 3 days we were there. There was more than a trickle coming out of the spicot even after tightening it as hard as I could. The floor in the bathroom, and room has all the same vinyl planking floor, but whatever they use to clean the floor with became sticky as soon as moisture hit it. So getting out of the shower or the pure humidity made our barefeet sound and feel like they were being stuck to the floor. Unlike the beds. They moved every time someone touched the mattress. Which by the way we could hear upstairs' moving around too. The bathroom door seemed to be missing paint in about a 2 foot scattered pattern.

Friends_and_family Family

8/10

Excellent

08 Sep 2025

Rosalee

Clean and friendly staff.

6/10

Pleasant

07 Sep 2025

Christen

Dirty bathroom and kitchen area. We were on first floor and noticed the window was broken and cracked and the screen was popping off like it’s been used for people to hop in and out.

Leisure Family_with_children

2/10

Poor

06 Sep 2025

Lissette

We got a roon right across In and Out, very noise

2/10

Poor

01 Sep 2025

Roy

Desk attendant took 20minutes to come out and service us. First room smelt like dirty mop water and 2nd room the fridge was dirty and smelly. Being that the pillows were tiny and flat there was not enough pullows for the bed to compensate.

Partner

10/10

Exceptional

01 Sep 2025

Dena

Good a little noise

4/10

Poor

31 Aug 2025

Mark

a disappointing stay, false advertising of free breakfast. there was no breakfast whatsoever. rooms aren’t clean and they don’t try to clean. the room and halls smelled like gas all night which left us scared

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Brooke

Great

Highly recommend. Not far from anywhere at all. I read reviews prior to booking, I came across the “smelly” rooms but my room didn’t smell, it was very clean, I like that there were mattress covers. They tell you at check in what the rooms have and don’t have, it is a pet friendly hotel so if there was any sort of smell, it’s just the basic animal stench. Customer service was great ! 10/10.

Partner

8/10

Excellent

30 Aug 2025

Lori

Staff was great. Room and hotel were good.

Friends_and_family Family

6/10

Pleasant

30 Aug 2025

Milan

It was smells like wet carpet.

Leisure Family_with_children

8/10

Excellent

28 Aug 2025

Julia

Sparse accommodations

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Tracy D

Breakfast was a joke

Business Self

4/10

Poor

19 Aug 2025

Lorena

You guys need staff. Or treat your staff right so they don’t have a bad day and treat others with unnecessary attitudes. No staff when I arrived to check in until I believe the manager, came in to help. Another nice guy was a white guy, tall-thin, forgot his name. One lady with tattoos and another coworker were just chatting it up and cursing talking about being tired of their job. I even got an unclean/wrong room. Older lady that cleans was also very sweet. Please treat people kind, this first time experience became my last.

Leisure Friends

4/10

Poor

18 Aug 2025

Gabriel

We paid for a clean room and queen beds and received dirty room and full size bed. How can I get compensation back for the following.

Business_and_leisure Family

4/10

Poor

17 Aug 2025

Beth

This hotel was a complete let down - especially for the price. The staff was distracted. The rooms were minimal but ok. Paint was peeling. Stains on ceiling. And a weird smell I couldn’t get to go away even with open windows. Very disappointed and embarrassed that I chose this location for a night in Santa Barbara. Do yourself a favor and choose another hotel.

Leisure Family

6/10

Pleasant

17 Aug 2025

Gilberto

I like it

Leisure Self

4/10

Poor

07 Aug 2025

Xuejun

Old facility

4/10

Poor

03 Aug 2025

Verified traveler

Noisy environment, squeaky bed, over priced

Friends_and_family Family

2/10

Poor

29 Jul 2025

JOCELYNE

food options are poor. just hot water and some bread. no coffee

Business_and_leisure Family

6/10

Pleasant

28 Jul 2025

Amanda

I came to town last minute and this was the only room available. A little outdated but doable. Kind staff. Thank you for having us

Leisure Family

2/10

Poor

27 Jul 2025

Venkata B

The room and the bathroom stank. It was one kind of smell in the room and another in the bathroom, almost like tobacco. The refrigerator had stains on the side. The hotel doesn’t even put a coffee maker in the rooms, and the breakfast is minimal…oatmeal packets and muffins and sweet bars. They are optimizing on costs so they don’t change towels or set the beds for 10 days. The rooms didn’t even have a do not disturb sign to hang outside.

Leisure Family

2/10

Poor

25 Jul 2025

Diana

This is the lowest of low budget. Room had zero appeal, wire frame bed in the middle of a bare room. Kitchenette had old, broken cabinets and a rusty fridge that made noise all night. Bedsheets seemed clean enough but very uncomfortable. The kind of place you sleep with one eye open all night. Strongly do not recommend.

Leisure Partner

6/10

Pleasant

24 Jul 2025

Tricia

It was really basic and normally all kitchenware is provided in the rooms. Here you have to request everything. Towels were thin and no shampoo, conditioner and bath soap offered/available. No ice machines either. Very basic lodging. Not even a real lobby. It was fine for the 1 night but probably wouldn’t stay here again.

Business_and_leisure Family

2/10

Poor

24 Jul 2025

Verified traveler

Got to the property, they aren’t ready to check in til almost 6.

Friends_and_family Family

6/10

Pleasant

23 Jul 2025

Margarita

The staff were very nice but they were understaffed. We were checked in late and were told we would receive a $50 discount but only received $25. The room alarm went off at midnight. The fire alarm also went off in the middle of the night, without explanation. There were no toiletries in the room so we had to ask for them at the front counter. Overall, the room was clean and the bed was comfortable.

Leisure Family

4/10

Poor

22 Jul 2025

Stephen

Okay location. Limited on-site amenities. No ice maker, they expect you to use crappy ice tray and make your own. You have to borrow limited coffee makers, grab-n-go coffee ends at 9:30.
Sheets and towels retained bleach smel, room smelled musty. Fridge door was all stained and dirty.

Business_and_leisure Family

10/10

Exceptional

21 Jul 2025

MaryJane

Property is located near places where you want to visit. The property is also just across IN and Out Burger, and some other restaurants.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Ricardo

Staff was friendly and helpful!
Clean facility too, I loved having no carpet in the room. There was a very nice smell in the entire place. We really enjoyed our stay.

Partner

4/10

Poor

19 Jul 2025

Linda

The staff was nice and helpful but the room was outdated and not clean. They had a paper in the room saying that the rooms are cleaned every other week so that was not good for the price of the hotel.

Business_and_leisure Partner

2/10

Poor

16 Jul 2025

Juan

Staff was very helpful. Room was not clean and it smelled loke cigarettes. This property is supposed ro be a non smoking location. Bathroom tub was not draining properly.

Leisure Family

2/10

Poor

14 Jul 2025

Colleen

Extended Stay Santa Barbara was more affirdable than most other hotels on rhe area. It's in a quieter area across the street from an In & Out Burger and gas station. Easy access to the highway.
You won't really get what you pay for. At $240, there were no toiletries. You must ask for specific dishes and dish soap.An alarm went off on the middle of the night which led to a cascade of unfortunate health events for me (a young healthy person). No manager was available in the morning to discuss the incident with. Shower was not cleaned in advance, and despite \"recent renovations\" the place still felt old, bare bones, and uncomfortable to stay in. Value is closer to Motel. I wouldn't pay more than $140 to stay here. Won't stay again.

Business_and_leisure Partner

4/10

Poor

14 Jul 2025

Tatiana

My bedroom had hair from the former guest on the walls of the bathtub, and the floor was so filthy it was impossible to walk barefoot.