Name: Extended Stay America Los Angeles - Valencia
Address: 24940 Pico Canyon Rd, Valencia, 91381, US

10/10

Exceptional

27 Jul 2026

Nicholas

Lobby & hallway needed to be vacuumed, elevator was broken down, & it is only coffee, muffins,& bars for breakfast.
Staff was great & helpful.
The grounds need an upkeep.

4/10

Poor

27 Jul 2026

Caitlin

No elevator. No cooked Breakfast just muffins. Misplaced people

6/10

Pleasant

21 Jul 2026

David

My sheets were clean and seemed new-ish which was great. The air conditioning worked great. My bed was pretty hard but comfortable enough for me. My room was vacuumed and did not smell but the rug looked like it had not been shampooed or steam cleaned in decades. The common area hallways were filthy. I bet they hadn't been vacuumed in months or had not been shampooed or steam cleaned in decades. \"Breakfast included\" meant free store-bought muffins in wrappers. The hotel also had free coffee but they had no coffee cups so you'd have to use your own mug :(

Self

10/10

Exceptional

20 Jul 2026

Marisol

The staff

2/10

Poor

20 Jul 2026

daisy

Free breakfast? … it’s just a coffee bar , no breakfast. Coffee and muffins . Pack your own shampoo and conditioner, they only provided bar soup .

Family_with_children

2/10

Poor

18 Jul 2026

Vivian

The place is very old and needs remodeling. The hallways, elevator, and carpet smelled like barf. The bed was uncomfortable and looking under the sheets there were stains. Towels were worn out. Overall not worth staying!

Self

4/10

Poor

18 Jul 2026

JAMIE

Mediocre stay. No cookware, utensils cups etc in room. Shower faucet dripped during the entire stay. If you want a clean set of towels you have to bring the used towels down to the receptionist desk. The power failed and no one was able to use there motel key card to get access to the rooms. Each room had to be opened by a staff member when you needed to get back into the room. Although, this was resolved the next day it was not conducive. Someone was smoking in the room next door and smoke filled the our bathroom. Other than that the staff members were accommodating!

Partner

10/10

Exceptional

17 Jul 2026

Matthew

It was a fast easy check in the and room was clean and had a kitchen.

2/10

Poor

15 Jul 2026

Brendan

Despite a helpful front desk, this is an experience I will not repeat. My first assigned room would not open, and I ended up in a different room. This was fine, apart from a wasted 20 minutes while I was already quite tired and needed to be up early. In addition, there was no shampoo available — apparently they'd run out in the morning and there had been no resupply. Extra toilet paper was also out, although this did not end up being an issue for me (but what if it had??). I intend to contact this company to request some reimbursement, as this level of quality is beneath the payment I remitted for the stay...

Self

4/10

Poor

13 Jul 2026

Joseph

The hotel was not clean as they show it in there pictures. The roof in the bathroom looked like it had not been wiped sown in months. Staff was never at the front desk. Checking in I had to wait over 15 minutes before the staff came out from the back. Every time I went by the front desk no one was there.
I truly enjoyed the dogs fighting in the courtyard at 3:15 in the morning. That lasted a good 10 minutes. Needless to say, I would rather sleep in my car then stay at this hotel again.

Self

10/10

Exceptional

10 Jul 2026

Benjamin

What I expected from this location and having a kitchen always is a plus.

Partner

4/10

Poor

09 Jul 2026

Bianka

This property needs love. The first floor wreaked of wet dog and the tenants there were loud and annoying as some had pets barking. The bathroom sink had a leak, the staff tried to help but resources are slim. They ran out of everything. Too many people that weekend.

6/10

Pleasant

08 Jul 2026

Jennifer

First room I got was dirty, however the front desk was very helpful and switched my room

Friends

6/10

Pleasant

03 Jul 2026

Samuel

Property was ok for one night, definitely won’t be staying again. Room was semi updated but the bathroom smelled like urine and there were no blankets on the bed just thin sheets.

Partner

4/10

Poor

23 Jun 2026

Jennifer

Not a comfortable place to stay. The staff was very nice but the room was old with an oder. The beds were not comfortable and not very stable.

Friends_and_family Family

2/10

Poor

21 Jun 2026

alan

Free Wi-Fi was not free
Not enough soap
Queen beds are actually doubles
Free breakfast was just a pot of coffee
Halls were dirty
Mold in the bathroom
Phone didn’t work
Old fixtures
Lots of dogs in the hotel
Bathtub was dripping
Bathroom floor was dirty
Not enough blankets
Kitchen sink drain was clogged
Window screens were ripped

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Ryder

Friendly, clean,

Self

6/10

Pleasant

19 Jun 2026

Joyanna

The pictures online look decent but when you go in, not good! Especially for the price I paid. Yikes

Family_with_children

10/10

Exceptional

18 Jun 2026

Lynda

Very short stay...room was clean...staff professional...
Only negative was dogs in the hallway at 3am barking.

10/10

Exceptional

13 Jun 2026

Georgina

The front desk staff guy that helped me that day was super helpful and sweet.. I would definitely stay here again, great experience because of him. 10/10

Partner

10/10

Exceptional

12 Jun 2026

barbara

Yyes

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

richard

Seems like this property has declined from what I remember from years back. Nothing major just subtle hints that upkeep budget has declined.

Partner

10/10

Exceptional

11 Jun 2026

bryan

Jose and staff were great at check in. The room was perfect

Self

10/10

Exceptional

10 Jun 2026

Marian

Stuff professional and friendly

Family

4/10

Poor

09 Jun 2026

Marisol

Housekeeping only available if you request it, you must take out your own trash when you check out, breakfast consists of coffee and granola bar

Self

10/10

Exceptional

09 Jun 2026

Lloyd

Clean and neat even if it was an older property. Would stay again anytime.

Self

8/10

Excellent

07 Jun 2026

Gina

The included breakfast was coffee instant oatmeal and snack bars. I chose this hotel for the included breakfast but I would not call that breakfast. No blow dryer in the room.

4/10

Poor

25 May 2026

Juan

Nothing ! No ice machine. No breakfast no pool .

Partner

10/10

Exceptional

21 May 2026

Thomas

Tykeem and the crew were exceptionally helpful. They made us feel like family from day 1.

Conveniently located and reasonably priced— worth the money. We really enjoyed our stay.

Pet

2/10

Poor

16 May 2026

Deborah

Had a good check in experience. Got to our room and someone brought us towels which was unusual. The bathroom sink and rug in bedroom/desk area were dirty and not clean. After 15 minutes we pulled down the bed spread and the sheets were also dirty. Called front desk and a housekeeper came to our room and snapped at us that she had cleaned the room. She went down to the front desk to complain and my husband caught her accusing us of creating the filth. Luckily Shana who just got on duty came and vacuumed the carpet and gave us new sheets. When I went to make the bed, the mattress cover was stained and also filthy. Shana wiped the dirt off and apologized. She said usually the mattress cover is clean.
We couldn't sleep all night. Unfortunately when I went down to thank her, I saw another male guest turn in his keys and said, \"The room is so bad I can't stay here.\" She offered to change rooms for him but he just walked out.
It's a shame as this place is so close to our son's college. We wanted to like it but the accusations from the nasty housekeeper made us decide to never return.

Pet

6/10

Pleasant

08 May 2026

Robert

Decent

10/10

Exceptional

07 May 2026

James

Clean with functional kitchen. Next door Mex food. Great parking. Quiet location. Good value for $.

Partner

6/10

Pleasant

04 May 2026

Crystal

Super friendly staff but the floor was so dirty! The floors need to be cleaned so bad.

Partner

2/10

Poor

03 May 2026

Rheutelia

Nasty, dirty, roach infested

Friends_and_family Family

4/10

Poor

02 May 2026

Armando

No breakfast or coffee was available.
Staff was behind on laundry. Elevator dirty. Wall picture was shattered. Room had a bad smell.

Partner

8/10

Excellent

01 May 2026

Lynnette

All they had was little blueberry and not so good coffee. Didn't the laundry

Partner

2/10

Poor

28 Apr 2026

Michael

Room was not ready for me when I arrived at about 5:30pm. Did not have proper shower accommodations even though I booked a handicap accessible room, the room was littered with roaches, and the entire sidewalk area around the building was covered in animal feces. The front desk worker was very compassionate, although there was not much he could do.

Self

10/10

Exceptional

25 Apr 2026

Sean

Awesome place. Great price. Great room. Most of all, great staff!

6/10

Pleasant

20 Apr 2026

Josette

Need to be clean everywhere….

Self

8/10

Excellent

17 Apr 2026

don

good night stay parking safe restraunts close by

6/10

Pleasant

14 Apr 2026

Tori

People aren’t cleaning up after their dogs allowing them to poop on the walk way entering the hotel. Not sure

2/10

Poor

13 Apr 2026

Jose Luis

Very disappointing stay. BE AWARE that the hotel’s quiet hours policy is from 11pm to 6am. The guests next door took full advantage of this, blasting loud music right up until 11 PM and then starting again at 6 AM sharp. Despite the disturbance going on the front desk staff were unable to intervene due to the hotel’s absurd quite hours. I expected a restful stay and instead had a sleepless night. I would not recommend this hotel if you value basic peace and quiet.

Family_with_children

4/10

Poor

11 Apr 2026

Claudia

Just not clean

6/10

Pleasant

06 Apr 2026

Dana

Room was clean and functional but dated and in need of cosmetic work. Staff was limited but friendly. Didn't use laundry services. There's only grab and grow breakfast that was truly lacking. Nice looking bldg, located in a nice area of town with easy access to everything one could need.

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Steven

Everything was great, the staff was amazing the amenities were ok. No shampoo or anything but what ruined it for me was when I got up in the middle of the night to use the bathroom I found roaches on two separate occasions.

2/10

Poor

01 Apr 2026

Evelyn

Horrible smell, bed squeaked every time you moved, the only electrical outlets in room that worked were the ones attached to lamps. It’s a cheap price for a reason. I will never stay here again.

Self

4/10

Poor

30 Mar 2026

Bill

Broken room keys constantly, a sink that was filled with i dont even know what, and even saw a roach on the 2nd floor, only positive i can say was the staff were all very professional with all the issues i encountered

Partner

10/10

Exceptional

29 Mar 2026

Jacob

Room was clean, spacious and comfortable. The only thing I didn’t like was the bedframe was a little too squeaky and the elevator sucks. Other than that, everything was great.
They had washers, dryers, and a vending machine. Spacious Full kitchen.

Self

6/10

Pleasant

29 Mar 2026

Benjamin

Breakfast at the lobby is a grab & go coffee and packaged baked goods. But extended stay rooms have a fridge, stove top & microwave and this location has an ihop style restaurant next door.

Family

4/10

Poor

27 Mar 2026

Steven

The entire property is worn out! It’s on me for not reading closely enough, but no hairdryers, shampoo or lotion. I asked about a hairdryer twice, none available. The towels and washcloths are dingy and very thin. I would not recommend this property.

Partner

8/10

Excellent

27 Mar 2026

Benjamin

Location is great for the Valencia & Newhall side of Santa Clarita. Convenient fast food and even grocery stores if needed. Parking can be iffy because there is no security that I could see.

Family

6/10

Pleasant

22 Mar 2026

Lizabeth

The hotel is outdated and although it was what appeared clean there are a lot of stains on the carpet, the bed sheets/pillow cases, and countertop. One pillow didn’t have a pillow case so we didn’t end up using that pillow. It was ok for a night but I don’t think I will stay there again. The elevator was a bit scary; we feared we would get stuck. Needs maintenance for sure and some updates. Once that’s done, I’m sure it would be better. Staff were great. They were friendly and helpful. Didn’t need much but to check in and out. Maybe take the carpets out, change the furniture since it had tears on the leather chair and it would be more presentable in comparison to the other hotels in the area.

Partner

4/10

Poor

20 Mar 2026

Jacqueline

The hotel was very run down, it smelled like marijuana .. lots of questionable activities going on there… hotel was not clean at all . But the staff were very polite and professional

Partner

4/10

Poor

15 Mar 2026

sam

The bed was clean, not much else.

4/10

Poor

13 Mar 2026

Brian

To be honest, the worst extended stay I’ve ever stayed at, very rundown attention to cleanliness was not there in stairwells and hallways. A lot of foot traffic in the parking lot.

Self

4/10

Poor

08 Mar 2026

Ana

Dirty bathroom/ no shampoo no conditioner at all smells bad the hallway

Friends

2/10

Poor

07 Mar 2026

Miriam

Clean rooms but a funky smell

Partner

4/10

Poor

07 Mar 2026

Darrell

The room had smell and was never really cleaned . From strings of dust hanging off of the popcorn ceiling to hair in the bed and shower. Old torn up furniture that looks like they picked it up from Goodwill next door to a fan that permanently runs in the bathroom. Definitely not a place I would pick again.

4/10

Poor

06 Mar 2026

Kimberly

Floors were filthy, bathroom sink had hair in the drain.

Partner

2/10

Poor

01 Mar 2026

Elijaah

Worst hotel I have ever booked from Experian, I didn’t even stay I checked out immediately. The room I was given had mold in the bathroom, stains all over the comforter and sheets, the floor had stains all over it some of it looked like old blood. Would never recommend this hotel to anyone not even my worst enemy.

Partner

2/10

Poor

01 Mar 2026

Anthony

horrible hotel to be in
Walls are super thin and bed feels like cardboard prison bed. It was late around11:40 and the person next door was playing music super loud. I would love to get a refund because we checked in at 10:40 ish and checked out the same night around 11:50. Horrible experience

2/10

Poor

24 Feb 2026

Chad

The room wasn't available that I had booked so they had to place me in another room - which I had to pay EXTRA for their mess up. Checking me in took well over an hour and their vending machine doesn't function properly for drinks and ended up taking $4 of mine and I still got no beverage!

Partner

2/10

Poor

20 Feb 2026

Nicky

In my decades of traveling, this hotel was at the top of the worst ever. Walking in what hit me initially was the stench of the hotel permeated throughout, the carpets were filthy and appeared to never have been cleaned nor have they been vacuumed. My room seemed unsanitary, it felt dirty. The safety lock did not engage completely, because the door was slightly off the hinge. The bathroom had no toiletries, the dining table was dirty with stains, the air conditioning system did not function on automatic, the shower head was corroded, and the shower head mold buildup in a corner. It was an absolutely filthy hotel and I should’ve been refunded for the one night I stayed there. I had to leave and find another hotel for the balance of the week.

Self

10/10

Exceptional

20 Feb 2026

Westley

Room was very clean, loved that it had a stovetop and full size fridge for extended stays. To top it off, Sara at the front desk is the absolute best.

Partner

10/10

Exceptional

16 Feb 2026

Brittany

Yes and the staff is amazing

Friends_and_family Family

2/10

Poor

16 Feb 2026

Jeremy

One night stay. I base a lot of my reviews on how well rested I feel after spending the night.
The room had roaches. The bathtub and shower curtain were dirty. The fridge woke me up making loud poping noises. There was a barking bog down the hallway. The staff set off the fire alarm by mistake. The kitchenette had absolutly nothing, not even a single cup. The windows on the first floor were dumby locked when i showed up so anyone could of snuck into the room. One of the worst stays I've ever had at a hotel.

Business_and_leisure Partner

4/10

Poor

16 Feb 2026

Amparo

The rooms were old and sheet on bed stained. The fire alarm kept going off early in the morning waking us up and we got locked out of the room and staff could not fix it for one night and get us back in. Then following day we had to keep calling the staff to go open the door that had a key stuck i side. Terrible experience and place is old outdated inside. Will never stay at these extended stay again.

10/10

Exceptional

14 Feb 2026

Steffanie

It was a nice place to stayed.

6/10

Pleasant

11 Feb 2026

Orlando

This property used to be top by! However, lately the rooms are showing their age and the overall appearance is dilapidated.

Friends_and_family Family

4/10

Poor

04 Feb 2026

Martha

There were people fighting and being loud at night. Then at at 2:00 am the fire alarm went off.

4/10

Poor

30 Jan 2026

Eric

The room was not up to standard. The face of the outlets were broken, the cabinet door was hanging off,kitchen counters were a bit sticky and the t.v. remote was not working properly. It stated non-smoking but the hallway smelled like smoke. The rooms definitley need to be updated and furniture and kitchen items need to be fixed especially when you have an infant walking around.

Business Family_with_children

4/10

Poor

26 Jan 2026

Miguel

Unfortunately, the experience did not meet reasonable hospitality standards. The room was reported as visibly rundown and below the condition expected based on the listing. In addition, the guest requested housekeeping services multiple times in advance, and despite these requests, the room was never serviced during the stay. Because the reservation was arranged for business purposes, this reflected directly on our company and created an uncomfortable situation with our client. The guest himself did not submit a formal complaint, as he was not the party who made the reservation, but he communicated the issues to us during and after the stay.
Based on the condition of the room and the lack of basic service responsiveness, we could not rate the experience higher than two stars. We are providing this feedback for quality control purposes and to request that this stay be reviewed accordingly.

10/10

Exceptional

21 Jan 2026

Hugo

Yes

Business

2/10

Poor

20 Jan 2026

Jessica

Not clean

Business

10/10

Exceptional

15 Jan 2026

WILL

Amy helped me with a great customer service. Thank you Amy!

2/10

Poor

15 Jan 2026

Eric

Worst of the Worst. I stay three nights a week away from home EVERY week. I have stayed in ES before with a good review. This hotel is dirty, worn out, and smelly.

When I arrived at my room, I noticed there was no TV remote. I called the desk, and they said they would find one and let me pick it up. I never heard back.

DO NOT STAY HERE.

Business

6/10

Pleasant

05 Jan 2026

William

Front office check in person was awesome,

10/10

Exceptional

02 Jan 2026

John

Excellent 👍

2/10

Poor

31 Dec 2025

Mariana

The refrigerator was not working. The bathroom was not fully clean, there was a dead bug in there. The carpet was stained.

10/10

Exceptional

29 Dec 2025

Lin

Very friendly front desk lady and room is clean and comfy. It’s good for a family stay.

Leisure Family

2/10

Poor

29 Dec 2025

Justin

Sheets had stains and faucet was leaking. Manager is trying her best to accommodate but should be a basic

2/10

Poor

23 Dec 2025

Kiana

The room was dirty. There were a couple of roach I had to kill.

Partner

4/10

Poor

17 Dec 2025

david

Bed was uncomfortable

Leisure Partner

6/10

Pleasant

15 Dec 2025

Christine

Room was clearly used as more long term residence. Floor was stained, mattress was caving in at the center. Hallway and room smelled of burnt food, cigarette smoke and general mustiness. Elevator is in need or repair or replacement.

Friends_and_family Family

8/10

Excellent

12 Dec 2025

Marisol

Room was super clean and so nice like a little stuido apartment. Only downer was people complaing about my children while it was only 6 pm. Also the person in the room next to me banged on the wall scarying my children to where they couldnt sleep

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

John

Staff was very helpful. The room was quiet and comfortable.

Business

10/10

Exceptional

08 Dec 2025

Matthew

Very clean room; tall ceilings; very comfortable bedding.

Leisure Self

2/10

Poor

07 Dec 2025

Dena S

Girl at front desk was pleasant. She is the hotel decoy giving you the feeling things will go well. NOPE!
Bathroom...mirror dirty from previous guest...toothbrush drippings down the mirror. Towels...my goodness one of the towels looked like they changed the oil in the car...disgusting!
Sat on the bed with my pajamas on as I was reading my book I felt something crawling in my top...it was a COCKROACH! I jump up flick it out of my top it hits the floor and goes under the nightstand. This is where things get even more interesting...it was the graveyard of other cockroaches!!!
Breakfast...packs of oatmeal, luke warm water, coffee.
It was the most horrible night...i stripped the bed to check for any other critters that may have accompanied us.

Business_and_leisure Partner

10/10

Exceptional

04 Dec 2025

yvonne

the white girl at the front desk was wonderful great person very professional

Business_and_leisure Family_with_children

2/10

Poor

04 Dec 2025

Jan

Horrible do not stay here.
Lobby, elevators floors dirty.
Room run totally stained.
Toilet was GROSS I'll try to post a picture
Tub did not have a plug. Was t clean someone's hair left in the tub.
DO NOT STAY HERE!!!!!

10/10

Exceptional

04 Dec 2025

Gerardo

Staff was great Sarah, was very kind and friendly

Leisure Partner

4/10

Poor

01 Dec 2025

Paul

Not what was advertised. Shabby furniture. No shampoo, only soap.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Sheila

The room was very clean. The staff were courteous and helpful.

10/10

Exceptional

11 Nov 2025

Brittany

There's a few I should mention thats amazing that I've met Sarah , Samantha , Amy, Nethal, Shayna they are excellent they're helpful accommodating and kind, they go above and beyond on customer service every time, sometimes things go wrong like a busted toilet, broken burner or a bad fridge (they changed our roomand do their best to accommodate us every time we stay. They are kind to animals and kids and I love coming here. The rooms are always clean and re beds are comfy quite honestly I won't stay anywhere else anymore I love it here full kitchen, supplied dishes and pans , cleaning supplies like dishrags soap sponge, and they have a laundry facility. Which is a little pricey but worth it costs me less at the laundromat for 2 loads but my stuff actually comes out dry here so instead of spending hours at the laundromat I can drop my things run the cycle and not have to worry about damp clothes!! I 100% recommend staying here Especially for the price. They deserve more stars than the are given

Friends_and_family Family

4/10

Poor

11 Nov 2025

Kayla

Stains all over the carpet and chair seats. Also a really weird smell in the room like stale smoke. Looked really nice on the outside but inside was really run down.

2/10

Poor

09 Nov 2025

John

The staff was friendly, but the hotel is in desperate need of updating. Didn’t seem clean or kept up. Quite loud throughout the day/night. Wouldn’t stay here again.

Leisure Family

10/10

Exceptional

09 Nov 2025

Denise

The reception employee was really friendly and made us feel welcome.
We didn't use the kitchen.
The air conditioning was working excellent.
The room was clean however the furnitures are really old and give an old kind of vibe to the room.

Partner

10/10

Exceptional

08 Nov 2025

Kimberly

The night lead was amazing

2/10

Poor

07 Nov 2025

Joel

If you’ve ever wanted to pay premium prices to experience life inside a paper-thin shoebox, this is your spot. From the moment I arrived, I knew I was in for a treat — if that treat was sleep deprivation, barking dogs, and a symphony of footsteps from the room above that sounded like a tap dance recital at 3 a.m.

The “room” came with a portable bed that looked like it was borrowed from a summer camp, and room service was a fantasy that died with my first phone call to the front desk. Trash cans throughout the property were stacked higher than my expectations (which wasn’t saying much) — looked like a real-life game of garbage Jenga.

And let’s not forget the 24-hour river of wasted water flowing through the parking lot — impressive in a state where water is basically gold. Bravo, hotel management, for single-handedly destroying the environment and my weekend.

Prestige location? Sure. Prestigious experience? Not even close. Highly not recommended unless you enjoy paying for misery wrapped in noise and neglect.

Leisure Family

10/10

Exceptional

06 Nov 2025

Andy

Room was fine. Sarah at reception couldn't have been more accommodating and helpful - much appreciated.

Partner