Hotel Midtown Richardson

10/10

Exceptional

11 Mar 2026

Dr Edward

Nice

Self

10/10

Exceptional

11 Mar 2026

Sheck Wah

Location is second to none !

Family

4/10

Poor

27 Feb 2026

Chung yee

The room are old & the shower door can’t closed properly so the water came up & finally changed my room with the bathtub instead. I been complaints about the 2nd time to get this resolved but, we will not stay in this hotel again if we visit again

Partner

8/10

Excellent

17 Feb 2026

Judy

Na

8/10

Excellent

11 Feb 2026

CHUN KIT

I hope the television will have YouTube App.

8/10

Excellent

07 Feb 2026

Tan

The check-in & out was speedy! Nice breakfast with many varieties. Thot the room is not too spacious but it’s clean and comfortable. Most important the hotel is just 2 minutes walk to Ximen MRT station.

Self

8/10

Excellent

04 Feb 2026

ANTHONY

The location is excellent . Just cross the road and you are right at XMD. Metro Ximen is just next to it and it’s connected to the TY airport .

Friends_and_family Family

6/10

Pleasant

31 Jan 2026

Lay Wei

Hotel location is very near to metro but the air ventilation of this property is not good, having the smell of humidity

Self

6/10

Pleasant

27 Jan 2026

Monaliza

Cleanliness should be #1 priority. I know the Hotel was no longer in pristine condition compared to 10yrs ago when I first checked in and experienced staying in your hotel but I noticed that the hallways& the rooms are not clean dust every where it triggers my allergy.

4/10

Poor

21 Jan 2026

Eduardo

Super dirty carpet (gross)
Loud screaming matches late night.

Self

4/10

Poor

14 Jan 2026

seokwoo

먼지가 너무 많고 습해서 기관지에 무리가 갔어요. 겨울철 밤에는 에어컨 꼭 끄고 자야합니다. 새벽에 동사하는 줄 알았어요... 이 숙소의 유일한 장점은 위치입니다. 룸 컨디션이 아쉬웠어요.

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

rena

Room was spacious. Neon was friendly and provided really excellent service! Looking forward to our next stay with Midtown.

Leisure

10/10

Exceptional

11 Jan 2026

GREGORY CHUN TING

Excellent Location. Room is clean and tidy.

Leisure Partner

6/10

Pleasant

08 Jan 2026

MENG LEA

Washroom need maintenance as basin stopper and shower faucet malfunctioning.

Leisure Family

6/10

Pleasant

05 Jan 2026

Kimberly

Room was not cleaned well.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Bee Teen

Great location and friendly helpful staffs

10/10

Exceptional

05 Jan 2026

Bee Teen

Great location , friendly staffs and clean room

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Kendrick Lloyd

courteous staff, right in the heart of XiMenDing

6/10

Pleasant

04 Jan 2026

Johnny Chinh

Great location but old and smelly carpet

Leisure Family_with_children

6/10

Pleasant

02 Jan 2026

Peter

nice location but the hotel is not super clean

Leisure Family

10/10

Exceptional

21 Dec 2025

Caroline

Clean room

10/10

Exceptional

19 Dec 2025

Molly

The

2/10

Poor

10 Dec 2025

Mickey

Negative: Breakfast only provide for 2 despite booking for 2 adults and 1 child. Citing its Expedia issue. Room is very run down with rusted toilet and lack of amenities and bottle water.

Leisure Family

6/10

Pleasant

10 Dec 2025

Yongting

There was only a table in the room, with no sofa or chairs provided. There was also mould along the edges of the bathtub area. I even spotted a baby cockroach on the wall while waiting for the lift. Overall, the condition and cleanliness of the property were not as good as they used to be.

Leisure Family_with_children

6/10

Pleasant

07 Dec 2025

Anjojo

Room was good and staff are very polite but when people talk you from the hall you can hear them.

Business_and_leisure Self

8/10

Excellent

06 Dec 2025

Angela

Room was clean. Excellent location. Good value buffet breakfast.

Leisure Friends

10/10

Exceptional

06 Dec 2025

Shunyi

Clean and nice location

Leisure Partner

6/10

Pleasant

06 Dec 2025

Shirley

Room is small and cold. Couldn’t adjust the thermostat, even their own staff can’t do it. Slow draining bathroom sink, called front desk, said someone would be coming but no one came. Needs bright lightings in the room and hallway. Good location though but noisy.

4/10

Poor

05 Dec 2025

Shirley

Small room. No closet,limited toiletries, noisy

Leisure Partner

8/10

Excellent

03 Dec 2025

choy

Good:: Universal plug on wall so no need for multi-plug. Toilet has mini bath tub. Only 2 complimentary bottles of water at start of stay. Refill water machine available. Bad:: very tight room, hardly space to open luggages. Computer for Check in not so user friendly so has to wait one by one for staff to help.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2025

Shu Chiang

Very good

Leisure Family

10/10

Exceptional

25 Nov 2025

Sheldon

We previously stayed in the other sister company, Papa Whale, but enjoyed our stay in Midtown Richardson even more. It was located even closer to the MRT station and included everything we needed.

Partner

4/10

Poor

25 Nov 2025

Kaylyn

The room is very dated and has multiple issues, such as the shower that leaks lots of water in to the floor near toilet and the shower door does not close completely. The room smelt very musty as well as the hall way outside. Multiple stains on carpet outside room and not vacuumed once when we were there for four nights. The floor in bedroom is uneven in places. You can definitely hear everyone in their rooms next door. But for me the biggest was the smell and I had hay fever type symptoms while in there. It’s a lot of money for that type of accommodation. On the positives it is very central to subway and shops and eating. Breakfast was good but get there early as it’s like the hunger games. Had not much interaction with staff as they all seemed to be busy or not interested. Seems like the boss man is making a lot of money and skimping on repairs and employment of cleaners.

Partner

10/10

Exceptional

19 Nov 2025

DORIS YANMEI

All good

6/10

Pleasant

19 Nov 2025

Jenifer

Room is small but location is great

Leisure Family

8/10

Excellent

16 Nov 2025

CY

Room is clean and tidy. There're complimentary instant noddles, coke and beer too!

4/10

Poor

14 Nov 2025

CHUN MAN

樓層太低非常嘈吵經常有人在外面大叫奔跑房間狹窄，沒有地方放東西執房亦都非常不乾淨

Friends_and_family Family

6/10

Pleasant

13 Nov 2025

Jennifer

There was cockroach next to the bed inside the room. I was so scare when sleeping. Also, the concierge charge NT$800 per luggage if we leave it there for storage overnight even we will return to the hotel in 3 days,to stay for another 2 night. We end up needing to take all our luggages to Hualien.

Partner

8/10

Excellent

10 Nov 2025

HIROAKI

客室清潔でした
1番の良かった所は西門駅からのアクセスとても良い所
心配していた
隣室の音の問題は多少するものの、客の質によるものなので

4/10

Poor

09 Nov 2025

Xiuwen

Checked in the same hotel 2 years ago & was good. However this time round was bad:
1. Self service check-in system was not gd.There wasn’t proper queue system and travellers will just hogged on to the check in system although there are ppl who came first . The worst part lack of support as the system gave errors and the staffs weren’t polite.
2. Booked the same room type (family deluxe) except we opted for city view this time. Surprisingly the room appeared smaller than what we had last time. For a family of 5 the room is not very suitable due to lack of space for luggages , lack of hanging in toilet etc . Very different from our experience 2 years ago.
3. There’s mozzie in the room and my kid was bitten badly! I managed to kill it only after 3rd day of stay!
4. Very late and quite horrendous housekeeping. We returned back at 430pm and room wasn’t cleaned up. Told the housekeeping we can only allow them to come after 6 as my kids need to sleep. They just appeared at 5+ insisting to do basic clean up. In front of my eyes, the lady used a cloth to clean the toilet floor and using the same cloth to wipe the vanity top. I stopped her cleaning immediately as it’s too disgusting to view what’s next..
5. Very very run down. The shower head was spoilt with water spraying in different angle. The shower piping was also leaking. The toilet bowl leaked with urine twice and was choked (yes shouldn’t throw toilet paper in but this is so unhygienic!)
Won’t stay here next time.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2025

Athena

Yes

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Lawrence

Average cleanliness. Average staff. Convenient location.

10/10

Exceptional

01 Nov 2025

Anna Katrina

Big room, good location

Friends_and_family Family

2/10

Poor

31 Oct 2025

SUN SEA

아.. 방에서 거미가 나와서 얘기했는데 좋은 호텔이 아니다 보니 대처도 별로 안해주고.. 제대로 사과도 안하네요.
방에서 뭔가 쿰쿰한 냄새가 나요
그리고 방음이 잘 안되어서 다른 방 소리가 다들려요
앞에 수학여행 온 고등학생들 너무 시끄러워요 ㅠㅠ 조식도 완전 공황쟁애

Friends_and_family Family

6/10

Pleasant

30 Oct 2025

Yvonne

Our room has leak marks on the carpet. The towels are a bit old already

Friends_and_family Friends

10/10

Exceptional

29 Oct 2025

Hong Wee

Food choices was limited for breakfast but area was spacious. Room was also newly renovated since my last stay two years ago. Certainly will be back next year.

Leisure Partner

8/10

Excellent

29 Oct 2025

Daryl

Spotless room. Great and helpful staff.

Leisure Self

10/10

Exceptional

28 Oct 2025

Serene

Definitely the location and room and staff!!!! Awesome hotel!!!

Leisure Self

2/10

Poor

28 Oct 2025

Hayden

I stayed one night here after staying at another property close by. The rooms are bigger but the noise level is horrible. My room faced the interior atrium. Someone was drilling loudy between 2-3AM. Also can hear everything in the hallways. I would avoid this place unless you are a heavy sleeper.

Leisure Self

10/10

Exceptional

27 Oct 2025

Tian Long

This hotel is amazing. Bang on the middle of ximen and there’s plenty to do eat and shop. Easy access to public transport. The room is new, big and clean. Would recommend it

Leisure Partner

10/10

Exceptional

25 Oct 2025

Evangeline

Good cusuomer service

Leisure

10/10

Exceptional

24 Oct 2025

Amy

第一次入住德立莊酒店是在2025年9月，當時因為出差來到台北。整體住宿體驗非常滿意，無論是房間的整潔度、服務品質，還是交通便利性，都讓我印象深刻。正因為如此，今年10月我和先生決定再次選擇這裡，作為我們度假的住宿地點。

這次的入住體驗依然令人讚不絕口。前台Manuel接待到位。房間維持了一貫的乾淨舒適，讓人感到放鬆與安心。
特別值得誇獎的是酒店的早餐，種類豐富、為每一天的行程提供了美好的開始。此外，服務人員的表現更是讓人感動。楊怡欣服務生的態度非常周到且有禮貌，總是面帶微笑，讓人感受到賓至如歸的溫暖。我的肩膀疼痛，她也非常熱心的提供各種幫助，包括醫院地址，止痛藥膏和貼布，真的太感動了。而領班王巧馨也非常負責，忙前忙後地確保每一位客人的需求得到滿足，讓人印象深刻。

我和先生對這次的住宿體驗非常滿意，未來只要到台北，德立莊酒店絕對是我們的首選。強烈推薦給所有計劃來台北旅遊或出差的朋友！

Partner

10/10

Exceptional

23 Oct 2025

Thomas

N/A

Leisure Family

10/10

Exceptional

15 Oct 2025

kee meng

Bottled water only available on 1st day

Business

6/10

Pleasant

09 Oct 2025

Long Fung

Carpet on hallway is not clean and smelly, room is not as smelly but not refreshed, location is excellent and safe.

Leisure Partner

6/10

Pleasant

03 Oct 2025

Yin Man Apple

就近西門町5號站，對面就是西門町，地點實在很方面，我住了3日2夜，毛巾情況不太好，很葽和舊，只有淋浴，由於鄰近西門町星期六和日比較嘈吵，要求櫃枱3次清理房間完全沒有做到，非常失望，雖然職員們態度友好，但仍感到服務不周到

Partner

6/10

Pleasant

16 Sep 2025

Chen Siew

A bit outdated hotel and not flexible in extending even for an hour late check out. Provide only one time 2 bottles of water per stay even though you may stay in the hotel for a week. I wonder how much will 2 bottles of water cost the hotel. Next trip to Taiwan I will chose another better more flexible hotel to stay in

Leisure Family

8/10

Excellent

13 Sep 2025

Choi Wan

Very convenient close to subway & accessable to various attractions

Leisure Family

10/10

Exceptional

11 Sep 2025

Lynn

The room is clean and the staff are friendly.

10/10

Exceptional

09 Sep 2025

Sarah

all good

2/10

Poor

02 Sep 2025

Houston

The tub always leak, even we don’t use the shower in the morning. Bathroom had mold.

2/10

Poor

12 Aug 2025

Angel

The staff was rude. Prepaid breakfast not able to get it.

2/10

Poor

11 Aug 2025

Julie

The hotel is very small — there’s barely any space for luggage, so you have to keep everything packed up just to be able to get to the other side. The restroom is cramped, and honestly, everything feels tiny. Lowest AC is 24°C, they don’t go lower than this. You’ll likely bump into the edge of the bed more than once (and it hurts).

Front desk staff were not helpful and didn’t offer any assistance during the stay.

The only positive is the nice location.

Leisure

2/10

Poor

03 Aug 2025

Chen-mi

There was a huge dead cockroach right in front of the elevators at the lobby area. The whole place smelled like DDT and the hallway on our room floor did not seem to have been vacuumed for ages.

Leisure Family_with_children

6/10

Pleasant

26 Jul 2025

Pei-Hsin

I’d like to preface that my family and I stayed at the Midtown Richardson in Kaohsiung for 9 days prior to checking into this one in Taipei for 5 days.

I booked this property based on my *naive* assumption that I would have the same experience that we had in Kaohsiung which was very pleasant. However we were greatly disappoint as soon as we walked into our rooms. I booked 3 rooms,

10/10

Exceptional

26 Jul 2025

Sunny

Convenient, each to reach

Business_and_leisure Friends

8/10

Excellent

24 Jul 2025

brian

Room for improvements:-)

Leisure

6/10

Pleasant

19 Jul 2025

Peyman Reza

Location is good and staff are friendly but that is about it. Very small room. Internet was not connected most times

Leisure Family

8/10

Excellent

17 Jul 2025

Maggie

Friendly

Leisure

10/10

Exceptional

16 Jul 2025

Ming

Great location, clean, quiet, good breakfast buffet

Leisure Self

10/10

Exceptional

13 Jul 2025

Sophia Mori

Very affordable hotel with great staffs and services. We highly recommended it especially just a walking distance to the El Nido beach, food areas, and souvenir stores.

Leisure Family

10/10

Exceptional

09 Jul 2025

Jin Yi

very convenient . Its a walkable distance beside train station and Ximending. Alot of food options too.

Leisure Family

6/10

Pleasant

06 Jul 2025

Verified traveler

its mid but not bad

The place was fine, but the carpets are disgusting... I had some issues with my room at first. The staff there were amazing and moved me instantly, and were really helpful. Over all not the worst place I've stayed, but could be a lot better. The location is awesome.

Business

8/10

Excellent

03 Jul 2025

Verified traveler

The hotel is a bit old and in some parts its showing its age. But generally clean (although we requested to change rooms because the first one had a broken aircon, broken bidet and the room was very small. It was such a tight space).
The metro is just around the corner of the hotel. Very convenient.
Ximending is just across the street from the hotel.

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Eric

It was good

Friends_and_family Family

8/10

Excellent

02 Jul 2025

Waikwong

Close to 西門町

Nice and big hotel
Many ppl stay there but still the service is good
Bike friendly hotel
Lobby harry is very helpful

Friends_and_family Friends

4/10

Poor

30 Jun 2025

Leah

I had a disappointing experience at this hotel. They were extremely inflexible with their check-in policy—I arrived at 2:30 PM and was denied check-in, only to see guests being allowed in at 2:50 PM. It felt unnecessarily rigid and poorly communicated.

I also booked the room for three people and was charged an additional fee for the third guest. However, upon check-in, the room was only prepared for two people—there were only two sets of towels and pillows. We had to request additional items, which should have been provided from the start given the reservation and extra charge.

Additionally, while I understand that Taiwan has implemented rules against individual shampoo containers, the hotel seemed to use this as an excuse to cut corners. They did not provide basic amenities like lotion or conditioner at all. The rule does not prohibit providing these essentials—it only limits the use of individual bottles.

Overall, it was a frustrating stay, and I felt the service and amenities did not meet reasonable expectations.

Leisure Family

4/10

Poor

30 Jun 2025

Esmond

While the hotel’s location and room were decent, the overall service experience fell short of expectations.

We booked a room for two adults and one child (6 years old), but upon arrival, we noticed that only two sets of towels were provided. I called reception to request an additional towel for my child, but was informed that only two sets were allowed as only two adults were registered. I explained to the male staff that it was unhygienic for my child and I to share a towel, and only then did he reluctantly agree to send one “as a one-time exception.”

On the second day, all the reception staff on duty were male and noticeably unfriendly. Even with their masks on, their lack of warmth and unwillingness to assist was apparent. When I asked for directions to the breakfast area, the response was curt and came across as rude.

In summary, the hotel itself is fine, but the service, particularly the attitude of the staff, was disappointing. If you’re someone who prefers minimal interaction with staff, you may still enjoy your stay.

Leisure Family_with_children

2/10

Poor

29 Jun 2025

Leo

Room had terrible smell which smell like mold. WiFi was very bad and carpet was dirty. Staff was rude when ask for switching room. Overall, i would not hesitate to rate it lower than 1 star.

Leisure Family

6/10

Pleasant

28 Jun 2025

Danilo

Never again

This hotel is so dated, hallway to our room is dirty and lots of stains in the carpet. The washroom smells. So we have to ask for another room. Frontdesk is so busy they are a bit grumpy.

Partner

8/10

Excellent

28 Jun 2025

Verified traveler

Good location, room can be improved

The location was fantastic and the price was reasonable. The exterior, reception and walkways of the hotel was well mai tained. However, the rooms were fairly old and run down and near the windows area there are alot of dust trapped and not cleaned up or removed. The sound proof was also not fantastic. But over all it was a good value for money accommodation!

Friends_and_family Family

6/10

Pleasant

28 Jun 2025

Denise

Nice hotel on outside but moldy

10/10

Exceptional

23 Jun 2025

Roger

easy

4/10

Poor

21 Jun 2025

Kian Teck

Auto check in is a good idea but the system can't recognise my passport and still need to do it manually. Check in time is not flexible and the earliest is 3:00pm. The room ia not sound proof and you can hear the sound of water flows in the pipe “clearly” when your neighbour flashing toilet and shower. The good thing is their staff is very friendly.

Business_and_leisure Self

8/10

Excellent

19 Jun 2025

IK SOON

Very near MRT, famous midtown road . Any time enjoy this place.

Friends_and_family Family

4/10

Poor

16 Jun 2025

Jeannie

房间灯光有点暗（可能因为使用黄灯的关系）待在房间时间太久了会感觉到头晕。洗澡室空间比较小加上门是往外推开的，当你洗澡时水会往外洒出一些水，和当你开门往外推时水会流出在厕所的其他地方。

Friends_and_family Family

2/10

Poor

16 Jun 2025

WAI SANG BEN

冇冷氣 , 洗手盆水龍 ,企身花灑浴缸全部都沒有安裝好 , 水煲有塵 .... 跟本是廢屋 ... 我煮一個晚上立即退房 ... 不知所謂 ,

Partner

8/10

Excellent

15 Jun 2025

Tan

Much impressed of the check-in (less than 5 mins) and check-out (within 1 min) with good customer service. Excellent location as just 3 mins from Ximending MRT station Exit 4.

Self

6/10

Pleasant

10 Jun 2025

Paul Po En

The property location is prime and close to attractions and subway. However, that maybe one of the few pros about this hotel. For the price, we were expecting more from a cleanliness aspect. The hotel staff overall can be more polite. The rooms look nice but not the most efficient as there sink is in the living space instead of the washroom. Free beverages and snacks are offered on first stay. However bottled water, which should be provided throughout the stay, is only offered on first day of the stay. No toothbrushes/razor etc provided for stay (for the price, such hospitality should be expected). The food, despite the variety, tasted bland. Fruits were a stand out. Just expected more from a $750 + $11 per for breakfast for 2 night stay.

Leisure Family

8/10

Excellent

04 Jun 2025

Alan

very good

Friends_and_family Family

6/10

Pleasant

16 May 2025

Jenson

The toilet door was unable fully closed. The bathtub water drainage is very slow. Always flood.