Super 8 by Wyndham Liverpool/Clay/Syracuse Area

2/10

Poor

22 Feb 2026

Joseph

The room heater didn't work and when I told the staff they say they was trying to get the approval to move me to a different room and it take them more than 24 hours to get the approval

Self

8/10

Excellent

22 Feb 2026

Katherine

Room was a little messy, few things not cleaned but otherwise stay was ok for a quick last minute

2/10

Poor

16 Feb 2026

ionut

Very dirty and the front desk guy was clearly on something.

Leisure Friends

8/10

Excellent

16 Feb 2026

don

It was decent.

Self

2/10

Poor

13 Feb 2026

Sarah

The first room we were put in had dirty bedding that was never washed. The second room was slightly cleaner, but had a tub and sink that barely drained.

Leisure Partner

2/10

Poor

03 Feb 2026

Khalid

The worst experience I ever have, no heat in the room, no shampoo and soap at all
Stay away from this, even for free

4/10

Poor

10 Jan 2026

Robert

The room had pillow cases and bathroom towels that were dirty. The desk clerk barely spoke to us. Not friendly at all.

Partner

2/10

Poor

03 Jan 2026

Ronald

Very dirty room. They kept the $50.00 deposit

Leisure Self

10/10

Exceptional

26 Dec 2025

Noel

The stay was great easy booking and staff was amazing clean rooms highly recommended

Business

2/10

Poor

21 Dec 2025

James

No cleaned

Leisure Self

6/10

Pleasant

18 Dec 2025

Chrissy

Yes

Self

2/10

Poor

15 Dec 2025

Anthony

Paid for a room, didn't let me have it

4/10

Poor

07 Dec 2025

Kory

Cockroach

6/10

Pleasant

02 Dec 2025

Suzanne

Paper thin walls, could hear everything going on in adjacing room. Also there was no breakfast, onky coffee, juice and tea. However location was good.

Friends_and_family Friends

2/10

Poor

27 Nov 2025

Jamie

this was hands down the worst room Ive ever had it was dirty only one bath towel stained ceiling and walls the chairs were dirty very very disappointing

Business

6/10

Pleasant

23 Nov 2025

christina

Yes

Self

8/10

Excellent

08 Nov 2025

Connie

Room was clean water was hot

Leisure Self

6/10

Pleasant

08 Nov 2025

Chrissy

nice place to stay

6/10

Pleasant

01 Nov 2025

Gary

I have stayed here many times but the service and staff seems to go down each time I go there. I'm not sure who was arguing until 3am but it kept me awake most of the night. I thought it was the front desk manager and her significant other....he was flipping between anger and anger so I really hesitated to find out what was going on. I believe another person staying in another room came out and told them to be quiet....things settled down but I only got a couple of hours of sleep. In the morning, I went out for breakfast but there was really nothing to eat except a couple of packaged pastries....again a downgrade from previous visits. The person on staff did offer to make me fresh coffee which I was very thankful for.....she was very nice. I asked for coffee because while I had coffee and condiments to make coffee in the room....there was no coffee maker.....strange. I only spent one night there and decided the next five nights in town would be at a better location. This was my go to location for years due to the convenience and location....I'm moving on.

Business_and_leisure Self

2/10

Poor

28 Oct 2025

Kynan

Bad customer service

Self

2/10

Poor

27 Oct 2025

Scott

Broken door handles, missing locks, no maid service the entire time. Only got towels when I took them down myself and asked for new. Wide doors don’t open with key card so constantly propped open allowing anyone to enter. People outside hotel door smoking marijuana.

Leisure Self

6/10

Pleasant

26 Oct 2025

Tom

Wyndham needs to step their game up!

There was literally no breakfast. They had old coffee and some kind of cold sugar bun. Not what i would call breakfast as advertised. Parking was OK

Friends_and_family Family

2/10

Poor

26 Oct 2025

John

I had made reservations for this hotel and was unable to stay there due to my hospitalization. I found it very difficult to contact the hotel and when I requested a refund I was told no. Even being hospitalized, they would not grant a refund. I am very disappointed with this hotel.

Leisure

10/10

Exceptional

25 Oct 2025

Daniel

Have stayed here 5 times now. Best place for the price. No complaints.

Business_and_leisure Family

6/10

Pleasant

25 Oct 2025

Dexter

Looks like they don't take care of the facility well.

Business_and_leisure Family

10/10

Exceptional

22 Oct 2025

Martin

Great value clean friendly dtaff

Business

10/10

Exceptional

22 Oct 2025

Mousa

I loved the stay, i would suggest to other people

Leisure Self

8/10

Excellent

21 Oct 2025

Kaushik

Nice and quiet

Family

4/10

Poor

21 Oct 2025

Norm

Was not clean & reeked of marijuana smell. Safety latch on door was broken.

Leisure Pet

6/10

Pleasant

20 Oct 2025

Sharon

I was double charged for a three day stay and refused a refund. Room was clean but beds were not comfortable.

Business Partner

6/10

Pleasant

20 Oct 2025

Jeni

The bed was super hard and very uncomfortable. Felt like we were sleeping on a straight plywood.

Partner

8/10

Excellent

19 Oct 2025

Rafael

Stayed two night....Walked in to Lobby to check in and Front desk was busy on their phone and didn't acknowledge or greet after I stood there for about 2 minutes.

Room was decent size, but bedsheets and quilt were stained. One bed sheet had holes in it. Floor had dirt and spots that were not cleaned right and room smelled funny when I first arrived.

Leisure Family_with_children

10/10

Exceptional

17 Oct 2025

Nancy

The manager ankar was super friendly and so nice very good customer service skills

Business_and_leisure Family_with_children

2/10

Poor

13 Oct 2025

Jennifer

You could tell as you pulled up this wasn’t gonna be good. The lobby was ok. Once we got to the room it wasn’t so good. The floors were dirty.they definitely hadn’t been swept or mopped. Everything was just dirty. Even the covers that protect the beds. They had visible dirt and I’m pretty sure blood was on one of them. After inspecting the beds which did have bed bug covers which relaxed we a tiny bit, we opted for the one which passed inspection. There was hair left in the tub and the mirror didn’t look like it had been cleaned well ever maybe. There was also an odor.

Partner

2/10

Poor

13 Oct 2025

Jewelsheen

Was in town to visit family and go to a comedy show. I needed a place to stay for the night. we have stayed at other hotels in this chain before and they have been great, but this particular one was very outdated and dirty. No staff only one person working in the whole building came in dirty towels was still in my room. I was told that I was gonna get a refund never got it. No call or anything will never stay at this hotel again

Partner

6/10

Pleasant

11 Oct 2025

joe

No problems

Leisure Partner

2/10

Poor

11 Oct 2025

Karon

The hotel is very dirty, the room was dirty and smelled of cigarette smoke and mildew. There was hair in the bed on the sheets, and there was bug crawling on the bed. The chair in room filthy, lamp shades filthy, walls and ceiling dirty. As far as cleanliness, very unacceptable.
The bed was very uncomfortable, I was afraid to lay on the bedding.
Customer services could have been better, we were denied to be changed to another room.
I asked for a refund and to check out, but was told I couldn’t get a refund until the manger came, which he never did. I was told someone would call me and this never happened.
Dirty towels were left in my sister’s room

Partner

2/10

Poor

11 Oct 2025

ABDUL AWAL

This was by far the worst hotel experience we’ve ever had at a Super 8. When we arrived, there was no one at the front desk, and we had to wait over 20 minutes just to check in. When someone finally showed up, they checked us into the wrong room ,a single bed instead of the double room we booked.

After that, we were moved to a double-bed room that was filthy. There was mold in the bathroom, mold inside the refrigerator, and a strong, unpleasant odor throughout the room. The beds were uncomfortable, the bathroom was disgusting, and everything felt unclean.

To make matters worse, the staff were completely untrained and lacked basic customer service skills. They were unable to provide an invoice when I asked for it, and the billing process was confusing and unprofessional. We were given credits and then recharged for another room and a $50 security deposit , I genuinely have no idea if we were double-charged or not. The staff were all from India.

We’ve stayed at several Super 8 locations before, but this one was by far the worst. Poor service, dirty rooms, billing issues, and no sense of accountability. Avoid this location at all costs.

Leisure Family

2/10

Poor

11 Oct 2025

Kendall

The room was not clean at all. Stains on the ceiling and walls. My TV didn't work. Called the front desk and he never came to fix it. Bath faucet leaked all night. Breakfast is a joke, you shouldn't even advertise that as breakfast offered. Will never stay here again and would not recommend to anyone.

Leisure Self

8/10

Excellent

10 Oct 2025

joe

Stayed here before

Leisure Partner

4/10

Poor

04 Oct 2025

Marc

Bad service, late check-in

We were ther for a show and planned everything according to check-in time of 3PM. We did not get our rooms before 4:30PM so we missed part of the show. Front desk clerk was not friendly at all, he seemed like loosing patience really quickly whennI asked basic questions, almost agressive.

Friends_and_family Friends

6/10

Pleasant

01 Oct 2025

Todd

Check in was easy and desk personnel very nice. However, we happened to come back for a nap in the afternoon before the room was made up and it was never done. Also the room had a hard floor, maybe a pet room, and it was quite dirty

Leisure Family

8/10

Excellent

30 Sep 2025

Timothy

I liked the clean room, comfortable bed, and ample space.
I didn’t like some noise I could here from other people, but I guess that’s to be somewhat expected in a hotel.

Leisure Self

10/10

Exceptional

29 Sep 2025

David

No elevator

Leisure Self

4/10

Poor

29 Sep 2025

Judyrose

The night table and toilet seat were dirty

Leisure Family

6/10

Pleasant

28 Sep 2025

Anthony

Fine for a place to seep in the Syracuse area. We found it to be clean but very dated with a strong mildew smell in the room. As the other reviews stated there is a poor effort for breakfast basically non existing. It is conveniently located to SU (about 20 minutes). It was not worth the price but Everything else was sold out. If you can gut it for sub $100 it will serve the purpose.

Friends_and_family Family

2/10

Poor

25 Sep 2025

Mohammad

Room was dirty and smelly. The corridor was dark and the carpet was dirty

Leisure Family_with_children

10/10

Exceptional

22 Sep 2025

Meredith

Great bang for the buck

8/10

Excellent

22 Sep 2025

Roger

Property needs attention outside parking lot wa dark and trash cans overflowing all four days.
Had difficulty getting clean at 3 in the afternoon. The towels should be available 24/7 seeing you have to ask for clean towels.

Leisure

8/10

Excellent

22 Sep 2025

David

Remote for tv didnt work.

Leisure Family

10/10

Exceptional

21 Sep 2025

Kim

Disappointed Stay

After check in, it was down hill from there. We had an iron but no ironing board. I went searching for a maid for an ironing board…set it up and it was a pice of junk…literally fell over and had stains all over the cover.
We had a chair in our room that we wouldn’t even sit it…all stained and nasty.
In the morning, we had to call the front desk as the blow dryer didn’t work…they did have another one at our room within five minutes.
Went downstairs for our “continental breakfast” which consisted of regular coffee (no decaf) and hot water. There were plastic spoons and forks, but not sure why as there was no food there a 8:00am.
Would I choose this hotel again? Absolutely not!!!

Partner

8/10

Excellent

16 Sep 2025

Martin

All good

All good

Partner

6/10

Pleasant

16 Sep 2025

Patrick

Told about breakfast which consisted of coffee, apple juice and pre-packaged donuts!

Tv remote didn't work.

Cheap bed pillows.

Business

2/10

Poor

15 Sep 2025

Oleg

Not recommend to any one but if you low budget you can sleep night . In lobby trying to fill my cup with hot water to make tea to my trip with no success, water was slightly warm. Room was dirty, hair in the bed, ask to clean in reception guy wasn’t happy to do it but he did. Looks to me like we start losing our country.

Leisure Family

6/10

Pleasant

10 Sep 2025

Stacey

The hotel stay was just okay. There seems to be longtime residents throughout the hotel and at times, really noisy. The owners need to upgrade more than the floors and bedding. The TV would shut off when using the barely working microwave. The remote barely worked. The staff seemed decent enough, they run that hotel on a shoestring staff. The beds were comfortable, the water in shower always hot and mostly it was quiet.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Noel

They staff was friendly. It was clean and quiet

Leisure Partner

2/10

Poor

08 Sep 2025

Steven

Unfortunately this has to be one of the worst places ive stayed. At check in the poor girl was cleaning rooms and checking people in. Once in our room the bathroom fan didnt work the remote for the tv wasnt funtioning properly. I think i would have slept better in the bath tub. The bed was like sleeping on a sheet of plywood.The next morning i went doen for continental breakfast. They had a pot of coffee that tasted like it was 3 days old, 4 bagels no toaster or garnish, no fruit, yogurt, cereal. I guess thats what they call continental.breakfast. spend your money some where else.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Morgen

Clean room

2/10

Poor

02 Sep 2025

Sarah

Booked a 10 day stay. When I got to the hotel to check in, I informed them I had a pet (which according to the website, should be $20 per stay). The clerk told me it was $35 per night, which would have been an additional $350. I said that it didn't say anything like that on the website. The clerk didn't seem like he cared and that I was just bothering him. I told him I'd get in touch with the booking site I used to see if i could get a refund for the other nights since i was there already there. And after about 3 minutes of not talking to me, he finally acknowledged me and states, \"well did you get ahold of them?\", I again told him I'll get in touch with them for the other nights and already agreed for checking in for that night.

The first thing we noticed when we were on the floor for our room was the smell of cigarettes and pot wafting through some of the rooms. The room itself wasn't too bad, but the bathroom smelled really bad of cigarettes and pot, we assumed it was probably wafting through the ventilation fans from other rooms. There was a hole the size of a dime in the bathtub and mold on the ceiling by the ventilation fan. I unfortunately didnt get all the photos taken of the looks of the room. The wallpaper where the beds were had tape to keep the wallpaper from falling down. The large photo fram over the one bed had the anchor removed tlfrom the wall and was partially hanging over the bed (I'm not sure how heavy the photo is but it seems dangerous).

Business_and_leisure Pet

4/10

Poor

28 Aug 2025

YVONNE

Nothing was as advertised

This was to be a handicap accessible room , it wasn't the bathroom had regular tub that inaccessible , the toilet was too low, and the bed was too high.
The fact it was to have breakfast was one pot of coffee, one pircher of apple juice and small prepackaged Danish.

Partner

10/10

Exceptional

28 Aug 2025

Verified traveler

The hotel made special arrangements for us because our reservation did not specify that we needed handicap access. They went above and beyond for us, and we were very satisfied and grateful.

4/10

Poor

28 Aug 2025

Chris

Pictures advertised don’t do justice

Room not clean, dusty fixtures, tiny dead bugs in areas missed by cleaning staff, hot tub plug had mold in it, bed was stiff and could feel the springs, waste of 200$

Partner

4/10

Poor

25 Aug 2025

Susan

Breakfast was terrible, it was coffee, first day luke warm,and store bought doughy pastry.
The whole 3 days we were there the bed was never made.
The first day the housekeeper apparently came in and took the used towels but never replaced them with new ones.
I had to hunt her down to get new towels to use.
I was very disappointed with this hotel.

Leisure Partner

8/10

Excellent

24 Aug 2025

Moneta

Room was clean and beds were comfortable. Staff could use education in customer service. Didn’t even direct us to the stairs when our room was on the second floor.

Leisure Family

6/10

Pleasant

23 Aug 2025

angelo

the room was clean and staff was very helpful, but it advertised a breakfast included which a half a doughnut and coffee does not qualify it for me. Fruit or toast would have been better.

4/10

Poor

22 Aug 2025

Heidi

Toilet was broke, ran all night. HAD TO FIX IT MYSELF! People yelling in hall, cursing. Fridge not clean. GROSS!!

Leisure Family

2/10

Poor

22 Aug 2025

Kendall

My Expedia reservation was lost, the machine wouldnt authorize any deposits so had to leave a cash deposit (no receipt possible, to ensure there was a record of it for staff the next day if there was a dispute), top lock on our door was broken off, the room smelled of smoke and hall smelled of pot, and the advertized breakfast was false (a handful of frozen-thawed packaged cheap pastries).
Last resort hotel

Leisure Partner

10/10

Exceptional

22 Aug 2025

Daniel

We have stayed at many of your hotels. This was the worst. I would have been nice to have a breakfast.

Leisure Family

4/10

Poor

22 Aug 2025

Rajeev

Property no clean, unsafe as doors not properly locked

6/10

Pleasant

20 Aug 2025

Merete

The room had all the basic necessities, and appeared clean, except there were fruit flies. The floor was vinyl laminate, so that felt cleaner than wall-to-wall carpeting. The toilet clanked when sitting down on it, and the bathroom fan was so loud, I didn't want to use it. The beds were comfortable, but my daughter was scared to get under the covers because she felt like it wasn't clean. The lamppost was outside the window of our room, and the curtains didn't close all the way, so we had to put a shopping bag on the windowsill to block the light. The lightbulb in the stairwell was out, so I nearly fell coming up the stairs because I couldn't see where the top step of the first landing was.
The free breakfast was only coffee in a thermos, tea bags and mini honeybuns. Outside the motel was a large parking lot surrounded by beautiful trees, some had apples, and there were songbirds. It would have been nice if they had some picnic tables and benches outside because people were sitting on the curb having coffee and cigarettes, and it wasn't a good look, nor was it comfortable for the guests. There was a parking space dedicated to veterans, which was nice because there was a veteran using that space during our stay. The location was quiet and pretty convenient with a lot of stores and restaurants, and Lake Onondaga Park nearby. If your goal was to be close to Syracuse, it was doable, but of course it would have been much better to stay in the city if your budget allows it.

Business_and_leisure Family

10/10

Exceptional

19 Aug 2025

Jose Antonio

La tranquilidad del lugar, para descansar después de horas de trabajo

Business Self

8/10

Excellent

18 Aug 2025

Gay

Good.

8/10

Excellent

18 Aug 2025

Asako

Shower drain was

4/10

Poor

14 Aug 2025

Raymond

Meh if you're only sleeping

The room assigned was in poor shape because (1) the window shades didn't fully black out the room, (2) the bathroom door handle on the outside is missing and (3) there's a piss scent around the toilet showing poor prior tenants and housekeeping.

Self

6/10

Pleasant

14 Aug 2025

Craig

Dingy and rundown

Business Self

4/10

Poor

13 Aug 2025

Ray

There was a patron that reported that there were BUGS in the bath tub of their original room. The second one was ok but I saw several areas that were concerning to me.

Leisure Self

10/10

Exceptional

12 Aug 2025

Matt

Dirt cheap - I stayed here one night for a tat appt the next morning. Cheap, easy to find, convenient location (at least for me)

Leisure Self

2/10

Poor

12 Aug 2025

Verified traveler

Unhealthy

Beyond terrible experience. Poor service from staff and mold absolutely everywhere. You could smell it when you walked in the room. They showed me 3 other rooms as an alternative and they were all worse than the first one. Lady at the desk that a refund is fine but that I have to deal with it through Hotels, who them in return told me to deal with the hotel itself. Terrible experience, please stay away

4/10

Poor

11 Aug 2025

Barry

Great price but poor continental breakfast. Nothing but a bun and last night's cold coffee.

Leisure Partner

8/10

Excellent

10 Aug 2025

Zachary

Ok

6/10

Pleasant

09 Aug 2025

POLLY

Tub drained very slow, face washcloths were dirty

Leisure Self

6/10

Pleasant

08 Aug 2025

Naveed

It was ok.

2/10

Poor

08 Aug 2025

Brooke

At check-in the staff seemed annoyed because it was around midnight and I interrupted his tv show, didn’t know what size room I paid for….This was horrible, the hallway to our room smelt like mildew and when we got to our room it smelt like wet dog. Dust on the wall behind our beds and on the tables.

Leisure Family

6/10

Pleasant

06 Aug 2025

Muhammad

Overall it was satisfying

8/10

Excellent

05 Aug 2025

Rod

Room was clean although it was a little loud from other guests

6/10

Pleasant

04 Aug 2025

Robert

Mold in bathroom, could use some TLC

10/10

Exceptional

28 Jul 2025

Steve

It was fine to have a clean quiet place to lay our heads but breakfast was a joke a little Debbie honey bun was just a stupid idea as continental breakfast. But all in all it was clean and quiet.

Leisure Partner

4/10

Poor

20 Jul 2025

Jennifer

Bathroom was disgusting, first room I checked in had a very bad odor, got moved to a second riom and that bathroom was even worse. Too much noise in the hallway.

Business Self

4/10

Poor

15 Jul 2025

Elizabeth

Poor Internet Service, No Light Downstairs at the Lobby,Costumer Service Poor

Leisure Family

4/10

Poor

14 Jul 2025

Gilbert

Good location.

Business_and_leisure Family

2/10

Poor

14 Jul 2025

Lilla

Worst hotel I've been to in a while. Staff was never at the desk. And when they were, they felt robotic and unfriendly. There was mold on one of the pillows, mold and weird stains above our bed, the toilet ran all night, there was someones little dog that barked incessantly all night. And then after a restless night, we were told there is breakfast in the lobby. We get down and theres just honeydew cinnamon rolls and an empty coffee careffe (this was 8:30am btw)

Go figure they dont let you get your money back here because they know in advance youre already wasting it. I better get that surprise charge of 50 bucks back on my card.

Each time I was at the front desk, it took 15min for staff to notice my existence. Sometimes they even cold-shouldered and walked past me.

Leisure Family_with_children

4/10

Poor

14 Jul 2025

Verified traveler

Disappointing

The bathroom sink leaked on the first day and was never repaired after a number of requests. We had to use the bathtub to brush our teeth. The linens and towels were stained and dingy. The carpets were dirty and had a horrible smell to them. Will choose another place the next time we are there.

Friends_and_family Friends

6/10

Pleasant

13 Jul 2025

Danielle

Bed is comfortable cleanliness could be better

Property itself was maintained well. Check in was quick. Mold on walls in the bathroom and the sink did not drain. Breakfast was very limited. I have stayed at two Super 8s back to back on this trip and disappointed, looked for hotels with breakfast to save money and time and no luck.

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Harry

No

Leisure

6/10

Pleasant

13 Jul 2025

Sara

It was adequate for our 1 night stay. It was mostly little things, ice machine was broken, vending didnt work well, only a small amount of toilet paper, no extra, curtains didnt close all the way, no clock.
One big thing was black mold on the shower head.

Leisure Family

4/10

Poor

12 Jul 2025

Dean

Upon check in room was extremely hot ..no AC was on and took and hour to cool down …getting up next morning they had no breakfast and ran out of coy…smh

6/10

Pleasant

11 Jul 2025

Colin

The lady on reception was very helpful.

The bathroom was very clean and I liked that it had handrails for the bath/shower.

We didn't like the ice machine not working.
No breakfast.

Leisure Partner

2/10

Poor

11 Jul 2025

Kynan

They had no ice

Business

8/10

Excellent

10 Jul 2025

Abraham

Was good and I like their prices.

Leisure Friends

2/10

Poor

07 Jul 2025

KAREN

The shower spigot was dislodged from the wall. The reservation information says that breakfast is included. Theon breakfast items available were coffee and packaged cinnamon rolls. The staff acted inconvenience each time I asked a question.
It has been over 2 weeks and I still have not received the $50 refund from the security deposit that I was charged.
There were people fighting outside my door the first evening I stayed.
I would not recommend this hotel and will never stay here again.
Thankfully the room was just used to sleep in, as I was busy during the day while was in the area.

Leisure Self