Staybridge Suites Syracuse (Liverpool)

8/10

Excellent

26 Feb 2026

John

Toilet was a lil dirty had a ring inside

8/10

Excellent

23 Feb 2026

Joseph

Great customer service especially the breakfast crew. Nice layout and close to downtown. Pretty good breakfast.

The cleaniness was mostly good. Two issues. Tiny blood spot on one of the beds. (Throw away stained sheets). Long hairs in the bath tub. (Scrub harder.)

I would stay here again. Everything else was good.

10/10

Exceptional

20 Feb 2026

Takila

Clean room the staff were very nice & helpful i definitely would recommend

Partner

10/10

Exceptional

17 Feb 2026

Shuping

Excellent

Family_with_children

6/10

Pleasant

16 Feb 2026

stephanie

The Hotel was good, 98% staff amazing, shot out Jennifer. But where we at breakfast not great. No juice i was there 3days, always ssking for plates syrup etc. But we made a little mess the baby did like dropped food, in the Saturday, still there in the monday breakfast. So really my only yuk, causevthats where people eat you would want that area to be kept in good condition to avoid you know what

Leisure Family_with_children

4/10

Poor

09 Feb 2026

robbin

The room was dirty and they texted me at 3 a.m. for an “incidental charge.”

Business Self

4/10

Poor

02 Feb 2026

Emma

The room was gross. Dead bugs on the floor. Room smelled like smoke and old food.

Business Self

10/10

Exceptional

01 Feb 2026

Eugene

great place to stay 👌

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Anthony

Clean, spacious room. Staff were amazing! Very friendly and accommodating, especially Mary and Christine!

Leisure Partner

10/10

Exceptional

28 Dec 2025

Charlene

Breakfast was amazing. So much better than I expected as I’m usually disappointed in breakfast at other hotels.

Partner

8/10

Excellent

28 Dec 2025

Brian P

Heat was not adjustable

Leisure Partner

2/10

Poor

26 Dec 2025

kaleah

Extremely Disappointing Stay – Serious Safety and Management Issues

I stay in hotels frequently, especially the ones that have that \"home away from away from home\" vibe and have never had a negative experience until I encountered Staybridge Suites Syracuse/ Liverpool.

The most alarming incident occurred when another guest scanned their key and walked directly into my hotel room. The woman was just as shocked to see me as I was to see her. Shortly after, the front desk called to explain that when I checked in, they failed to officially assign me to the room I was given, resulting in two guests being checked into the same room. Instead of relocating me or properly resolving the situation, they simply added my name to the room and reissued keys, after the safety breach had already occurred. This was completely unacceptable.

The issues didn’t stop there.

Wi-Fi Problems:
The Wi-Fi barely worked during my stay. Initially, I couldn’t even log in because the system required a last name and room number, which makes sense, considering I was never properly added to the room in the first place. 🙄 After going to the front desk, I was informed there was also an access code required, which I was never provided at check-in. Once added, the Wi-Fi worked sporadically at best.

Checkout & Billing Issues:
Given the experience, I made sure to check out at the front desk personally. I was told my receipt would be emailed to me, it never arrived. I

6/10

Pleasant

25 Dec 2025

Stacey

Room was not overly clean, but comfortable enough for one night

10/10

Exceptional

25 Dec 2025

Earl

Very Clean room. Super friendly staff. Breakfast was excellent! Quiet and worth every penny!!

Leisure Family

10/10

Exceptional

18 Dec 2025

Christine

Staff was very courteous and the rooms were spotless and supplied with everything we need

Thank You!

Business Family

10/10

Exceptional

17 Dec 2025

Shaunta

Sure

10/10

Exceptional

14 Dec 2025

Ruben

Good enough for our stay as expected.

6/10

Pleasant

14 Dec 2025

Chantal

The couch was damaged and the entire floor smelled like marijuana but it was clean and staff were wonderful! You can’t help the guests behaviors!

Leisure Family_with_children

4/10

Poor

04 Dec 2025

Christina

The first room we were in was not cleaned. There was food crumbs all over the floors and the previous guests drinks left in the fridge. While Esther tried to make it right by upgrading our room, the new room had a crazy foul odor coming from the sink's garburator. They had to come pour bleach in it. Then that smell was strong so we left the room for several hours because it was causing us headaches. We were then told that we would be given a free nights stay with IHG points, but when we looked, the 5000 points they added to the account doesn't give us anything and an additional room would still cost us quite a bit. The breakfast was decent and the staff were very friendly, but that's about all that was good.

Leisure Friends

6/10

Pleasant

30 Nov 2025

Travis

Really nice people. I think the important surfaces are cleaned. The buffet was meh. Seems like they’re falling behind on maintenance.

Friends_and_family Family

4/10

Poor

19 Nov 2025

Robert

Mattress on pull out was nasty and had to ask for bedding. When bedding came it was a torn blanket with no stuffing inside. Had to ask for more blankets. Had to request more towels for 5 people only had two. Hall had a stink odor that was overpowering. I cancelled the next stay for later in the week as soon as we had the issues.

8/10

Excellent

11 Nov 2025

Kevin

Comfortable room in a great location.

10/10

Exceptional

11 Nov 2025

Patricia

Very comfortable beds! Breakfast staff was great.

8/10

Excellent

02 Nov 2025

Allyn

The breakfast was good and had good hours. The only real downside is road noise. That isn't their fault, but it is important to note.

Partner

6/10

Pleasant

01 Nov 2025

Mary

Beds were not comfortable and trim, walls, etc need refreshing. Otherwise good stay

Leisure Family

4/10

Poor

25 Oct 2025

Kaylyn

Room was not clean. The floors looked like they hadn’t been done

2/10

Poor

18 Oct 2025

Jamie

The pullout couch had bugs and they only gave me a $40 credit

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Nicole

The breakfast was fantastic! Hot buffet, beautiful fresh berries, wonderful service

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Barbara

Spotless. We loved our room. Big, plush bedding and a sectional couch. That’s a big plus. Well appointed stocked kitchen. Even had a 2 burner stove. Full breakfast-scrambled eggs, toppings, sausage.good coffee, juice, fresh fruit. The breakfast attendant made sure we were pleased. She even took our dirty plates. She worked hard to keep the area clean and stocked. She deserves a pay raise.

Leisure Partner

8/10

Excellent

06 Oct 2025

Andrew

We did not eat the breakfast; the room was clean; plenty of parking.

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

John

Pleasant

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Deborah

It id close to everything and easy to get to.

Leisure Self

10/10

Exceptional

25 Sep 2025

Lorraine

I was in the Syracuse area for 2 weeks. I spent time in a few different properties due to my work plans. The Staybridge in Liverpool was by far the best! The staff was very friendly and helpful. The facilities are well-kept and the area was very safe. I will stay here again.

10/10

Exceptional

14 Sep 2025

Mike

The manager Cristina was super accommodating and helpful. The breakfast was good and the place was clean and quiet. For the price it was an excellent value

10/10

Exceptional

26 Aug 2025

Regina

Nice comfortable hotel. The staff provided excellent service. The breakfast was good.

Leisure Family

2/10

Poor

24 Aug 2025

Xueling

I noticed power outage at around 4am in the morning. I called customer service using my mobile phone, because the phone system was down too due to power outage, and only found I was talking to a virtual agent after a few awkward minutes. Tired and frustrated I hang up the phone, and stayed in the room. The next morning, power came back on luckily. To be fair, my rating is influenced by the unpleasant customer service call.

Self

4/10

Poor

20 Aug 2025

Mark

Never again

The group of seniors sitting outside and playing music and 9pm should have been a sign of what was to come. The smell of mildew from the bathroom made it hard to sleep. The bed creaked at any movement. And then the power went out so we prepped to leave in the dark.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

bahtiyar

We had a good overall experience, the breakfast was nice, and the lady who helped us was very friendly.

Leisure Family

8/10

Excellent

03 Aug 2025

Cindy

We had a spacious room. Staff were very helpful and friendly, particularly Mary at breakfast time.

Leisure Family

10/10

Exceptional

03 Aug 2025

Laudy

The place was clean and affordable. Mary at the breakfast was so friendly, kind, and welcoming!

Leisure Family

4/10

Poor

30 Jul 2025

Liana

Staff was accommodating

4/10

Poor

09 Jul 2025

Claudia

Poor customer care. No one was ever at the front desk. The rooms were poorly taken care of. My son scratched his leg with some sort of metal that was under the bed. Paint was chipping off the bathroom vanity. Everything was old here. The refrigerator was like from the 80’s a conference room chair was there to use at the desk in room. There was no ice, no breakfast, restaurant on site was never open. Not a clean hotel at all. I would not recommend. I would not stay at this place again.

Leisure Family_with_children

4/10

Poor

01 Jul 2025

Verified traveler

Skip this place

Horrible check in delay and awful rep on desk. Insisted on personal info tho prepaid thru hotels.com so unnecessary. No hot breakfast—cold eggs in water and cold sausages and lukewarm coffee. Unfriendly. Complained about job there. NOT WORTH PREMIUM PRICE!!

Self

10/10

Exceptional

29 Jun 2025

Gewddys

Robert at the front desk was excellent! We had a bad experience with the hotel next door so let’s just say I was overwhelmed. Robert was very welcoming and changed our mood quickly. Thank you!

Leisure Partner

10/10

Exceptional

29 Jun 2025

Lyubov

Spacious room, , great breakfast, professional and friendly stuff.

Business_and_leisure Partner

4/10

Poor

27 Jun 2025

james

Nice staff! Needs a deep clean.

10/10

Exceptional

12 Jun 2025

Mark

Had a great comfortable stay. Highly recommend this location

Business

4/10

Poor

08 Jun 2025

Erica

None of the washer and dryers worked properly. They left my clothes in a pile of water and just stopped working. Everything was dirty, looked dirty, smelled dirty, crumbs in the microwave. The staff is lazy and does not clean. I asked them to at least come take away the trash, she seemed annoyed by this request. I guess I was supposed to let it pile up for an entire week while I was there. Oh and last but not least my 8 year old son and I could have gotten high off the weed smell in the hallway, and it was there all day everyday for the entire week!

Business Family_with_children

10/10

Exceptional

08 Jun 2025

William

The out door sitting was nice to have along with the basketball court

Leisure Family

10/10

Exceptional

28 May 2025

john

Clean and large rooms - great price

Leisure Partner

10/10

Exceptional

28 May 2025

Thomas

Very clean and perfect location for an overnight stay to see a show at Empower FCU

Friends_and_family Friends

10/10

Exceptional

22 May 2025

Evelyn

It was great

10/10

Exceptional

22 May 2025

Frances

Liverpool Layover

It was very quiet and easy location for the NY thruway. Kitchen very nice.

Partner

10/10

Exceptional

21 May 2025

Catherine

The hotel is very convenient to the interstate. It was easy to find and to park. The front desk clerk was very friendly and efficient. I asked for an extra blanket and she brought it up to the room very quickly. The room is comfortable and roomy for all five of us. It is a great hotel to relax for the night before we continue our trip.

Leisure Family

4/10

Poor

15 May 2025

Dina

Room was outdated and not real clean

Friends_and_family Family

8/10

Excellent

12 May 2025

Naomi

The staff was wonderful and extremely helpful & patient during a chaotic graduation weekend. The location is convenient to Syracuse University. The hotel itself was dirty, with stained carpets and visible dirt, etc. on floors everywhere. Room was moderately clean, but I wouldn't sit on the furniture!

Leisure Family

10/10

Exceptional

10 May 2025

Amanda

One night stay

One night stay at this hotel. The rooms were spacious but had a bit of smell to it.
The breakfast was amazing. Will definitely recommend this hotel.

Friends_and_family Family

10/10

Exceptional

28 Apr 2025

Thomas

Great property. Staff was awesome. Great breakfast. I would stay there again.

Leisure Family_with_children

10/10

Exceptional

28 Apr 2025

Laurel

My suite had a complete kitchenette with dishwasher & toaster & 2-burner stovetop. Really marvelous. Comfy bed. Quiet room. Nice breakfast. Great staff!

6/10

Pleasant

26 Apr 2025

Erick Edgardo

La recepción no fue fácil y las personas en la atención no entregaron un buen servicio.
El personal a la hora del desayuno. Muy amables.

Leisure Family

10/10

Exceptional

16 Apr 2025

Daria

!

Family

10/10

Exceptional

09 Apr 2025

Juztyce

Everything

4/10

Poor

08 Apr 2025

Suzanne

Property needs basic updating -- USB plugs, room phone didn't work, Main room ceiling light didn't work, worn cabinets in kitchen, couch went to the floor when you sat on it, same with chairs, holes in blackout shades. Beds comfy. Nice, helpful staff. Great location JUST off Rt 90.

Business Pet

8/10

Excellent

01 Apr 2025

Curtis

A Great Place to Stay

We were so impressed to hear that the hotel offered dinner and breakfast. We had spaghetti and meatballs for dinner and each day they offer a different breakfast menu. We had a cheese omelet for breakfast, plus meats, breads, pastries, yogurt and cereals. The room was comfortable. Everything was very good

Partner

6/10

Pleasant

18 Mar 2025

Melanie

This is my favorite hotel to stay at!
Always feel safe at this location, never any issues always accommodating. I would always give a 5 star. Somethings were out of their control however what was within their control was great!
Even with the mishap that occurred we had received exceptional service from Ester (I believe that was her name) And Michelle.
Thank you for exceptional and professional treatment!

We will be back due to the resolution.

Leisure Family_with_children

10/10

Exceptional

14 Mar 2025

Scott

One night stay

Easy check in and friendly staff. Room was great and had comfy beds and plenty of room. Great selection at breakfast.

Friends_and_family Family

8/10

Excellent

12 Mar 2025

Shaun

Nice 2 bedroom suite for family

Bed and bathroom clean. Stains all over the room on chairs, couch, lamps, curtains and walls

Breakfast and dinner amazing

Service was amazing

Friends_and_family Family

6/10

Pleasant

18 Feb 2025

Verified traveler

No pool or restaurant

The hotel and suites fit our needs except just be aware that this hotel DOES NOT have a pool or a restaurant. It does not have a hotel next door with a pool to use or a restaurant with a bar. These are pieces of information we read online abput this property when searching for places that had a pool and a restaurant for this visit.

Friends_and_family Family

10/10

Exceptional

10 Feb 2025

Jenna

The room was bigger than I expected and was extremely clean. The staff were all courteous and helpful. Overall impression of the stay was very positive and would definitely stay again. The included hot breakfast is a great benefit as well.

8/10

Excellent

18 Jan 2025

Julie

Nicest staff

The hotel was very nice. Clean & comfortable. The rooms are large and comfortable… including the bed!! The breakfast was very well done with a good selection of both hot & cold fare. By far the best thing about this hotel Staff. The reception desk people were very friendly & accommodating but my favorite person of all was the lovely woman (Mary) who oversaw the breakfast area. She was delightful, you could tell she loved her job. Mary was efficient and brought joy to the experience!!!

Partner

4/10

Poor

15 Dec 2024

Victor

Initially the hotel had issues with check in and took over a hour. Our bed had broken springs and shower was broke. Would never stay again. Needs lots of updating.

Partner

6/10

Pleasant

08 Dec 2024

Ellen

The breakfast was nice.
Having 2 bedrooms and bathrooms was great.
We needed more seating for eating.
Couch was very uncomfortable.
The king bed sheet had large dark stains, unable to use the bed.
Furniture and flooring should be updated.

Business_and_leisure Family_with_children

10/10

Exceptional

08 Dec 2024

CHARLIE

OMG best hotel we have ever stayed at. Clean, smells good, everything works in the room and quiet. We had a very good and relaxing time. The complimentary breakfast was awesome and was only second to the excellent and friendly service of the outstanding staff. Highly recommend.

Leisure Family

10/10

Exceptional

06 Dec 2024

Nicholas

I had a wonderful check-in experience. From the moment I arrived, the staff was warm, welcoming, and incredibly efficient. The front desk team greeted me with smiles, quickly processed my check-in, and provided all the information I needed about the hotel and amenities.

The lobby ambiance was inviting, clean, and well-designed, which immediately set the tone for a pleasant stay. They even offered me a welcome drink (a nice touch!) and ensured I felt taken care of.

Special thanks, to all the staff that went above and beyond to make me feel at home. I’m already impressed and excited for the rest of my stay. Highly recommend starting your experience here with such a positive first impression!

Leisure Family

6/10

Pleasant

01 Dec 2024

NATALIE

Find another hotel

At check in we were given a room with one double bed, I had reserved a queen. It took about 40 minutes to resolve the problem , 8 o’clock at night, before we could get into our room. There was no housekeeping, but I requested fresh towels for the next day. Fresh towels were thrown into our room, the dirties were left inside, I had to put them outside our door. Theo room didn’t even have a box of tissues for the bathroom, we were told a delivery was delayed…hello, Wegmans is a mile down the road, are you kidding? Just not happy for the price we paid. On the upside, the woman in charge of the breakfast area was outstanding. The food, not so much. Will stay elsewhere next time, there are many other options in the area.

Partner

10/10

Exceptional

30 Nov 2024

Bob

A little difficult to find one i got to the address. Name of hotel not visible from street.

Leisure

10/10

Exceptional

27 Nov 2024

Terry

Very clean... very quiet and the breakfast buffet was awesome!

Leisure Family

10/10

Exceptional

24 Nov 2024

Paul

Very good customer service and the breakfast was great

Friends_and_family Family

10/10

Exceptional

25 Sep 2024

James

Clean and cozy !

Leisure Partner

6/10

Pleasant

22 Sep 2024

Joshua

Pool was listed and wasnt there

8/10

Excellent

21 Sep 2024

Greg

Property was nice and quiet. Room was very clean. Hotel could use some updates. There were no USB ports anywhere in the room!! They could purchase some room lamps that have built-in USB ports!!

Leisure Family

8/10

Excellent

16 Sep 2024

Thomas

clean, quiet, comfortable. well priced. not much in the area though.

10/10

Exceptional

06 Sep 2024

Stephen

Suite was roomy, clean, and comfortable. Staff was extremely friendly and helped with some last minute scheduling issues. The best part was the outstanding buffet breakfast. Very convenient access to Route 90. I will be in Syracuse for 7 home football games at will stay at Staybridge for all 7.

Leisure Family_with_children

10/10

Exceptional

02 Sep 2024

CYDNE

The front desk staff is amazing. I didn't have many requests, but in every instance, the team were quick about resolving my questions. Will be returning the next time I'm in SYR.

Leisure Self

10/10

Exceptional

31 Aug 2024

Christopher

Lovely property

Leisure Family_with_children

10/10

Exceptional

25 Aug 2024

Vanessa

Loved our quick stay here! The staff at the front desk were helpful and personable. Mary was wonderful helping my mom and myself with the breakfast area. I would definitely recommend a stay here.

Leisure Family

10/10

Exceptional

20 Aug 2024

Janice Coyne

Breakfast and dinner

Leisure Self

10/10

Exceptional

10 Aug 2024

Deb

This property was more like staying at a home than a hotel. A kitchen setup, separate bedrooms and bathrooms, perfect for a good night sleep.

Business_and_leisure Family

10/10

Exceptional

04 Aug 2024

Odette

Ok

8/10

Excellent

17 Jul 2024

Christopher

Syracuse Mets visit

Hotel staff were great. Happy hour and breakfast exceeded expectation. Hotel is somewhat dated but well maintained. Very close to Syracuse Mets stadium.

Friends_and_family Family

10/10

Exceptional

04 Jul 2024

Verified traveler

Family vacation

Amazing. They are very accommodating and responsive. Price is very reasonable and the rooms are perfect for what we need.

Friends_and_family Family

10/10

Exceptional

28 Jun 2024

James

One of our favorite places to stay in the area

We were visiting family and though we come to this area often we have not stayed here before. It is now at the top of our list of places to stay in the area, My daughter especially loves the 2 room suite so she doesn't have to hear my snoring. The place is convenient, clean, comfortable and surprising affordable.

Friends_and_family Family

10/10

Exceptional

24 Jun 2024

Benjamin

Great hotel for families

Wonderfully large room great for a family of 6. Was surprised at how much room there was and that there were two bathrooms with showers.

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Stacy K

The hotel was beautiful. A great amount of amenities provided. Wonderful areas on the property to sit outside and relax.

Leisure Self

10/10

Exceptional

04 Jun 2024

Kirstin

Very friendly and helpful staff. Breakfast was really nice

Leisure Partner

2/10

Poor

02 Jun 2024

Jennifer

They double charged me and i was over charged

Leisure Partner

10/10

Exceptional

02 Jun 2024

Noah

Just be advised the adjacent hotel closed so if you’re planning on having dinner and a drink you can’t

Business Self

10/10

Exceptional

31 May 2024

H

The room is big and pretty.

Leisure Friends

8/10

Excellent

27 May 2024

Robert

Good for a short getaway.

My wife and I stayed here Saturday through Monday (memorial day weekend). When checking in, the guy at the front desk was very pleasant and welcoming. The room was huge and clean. Plenty of room to spread out and not be cramped. Breakfast on Sunday morning was good, and the lady that was running that area was constantly on the go and still found time to check on everyone. Breakfast on Sunday had eggs, sausage, French toast, fresh fruit to make your own parfait. And then there was your typical waffle maker, cereal, oatmeal bagel/toast and fruit. The coffee was good and fresh. Breakfast on Monday had ham instead of sausage and hash browns instead of French toast. Overall a good breakfast.

The only complaints I had was regarding the tub and the bed. The tub was very very slippery and I nearly fell a few times. The bed... Easily, The worst part of the room. The bed was so squeaky/creaky and the most uncomfortable bed I've ever had tried to sleep on. Kinda firm (which I prefer) but felt like sleeping on a rock if that makes sense . For someone that has a bad back, that bed was not for me and I ended up staying on the couch, which was decent.

The hotel is pet friendly. They say 100% smoke free but someone either next to us or below us was smoking weed.

The hotel was very easy to get to and close to a Speedway, fast food and a grocery store.

I'd maybe consider staying again, as long as I can be assured the bed would be different.

Partner

10/10

Exceptional

26 May 2024

Devona

We came for my mom 70th birthday, and our stay was wonderful the breakfast was wonderful.There is a beautiful older lady that works in the breakfast area that make you feel at home she was so delightful and pleasant.The staff was excellent.

Friends_and_family Family