Name: Collegian Hotel & Suites Trademark Collection
Address: 1060 E Genesee St, Syracuse, Ny 13210, Syracuse, 13212, US

2/10

Poor

24 Jul 2026

Errick

My room was absolutely filthy; there was hair all over the bathroom including the sink.
The hallways smelled like straight weed. There are not mini fridges in the rooms. The back door was not working so you had to walk to the front door when you wanted to enter. For some reason at random times there was full bedding just piled in the hallways. The air conditioning is severely outdated. I will be working in the area for a few months. I have opted to re locate.

2/10

Poor

22 Jul 2026

Ariane

Place was dirty, smelled like mildew, immediately cancelled our reservation. Staff was helpful facilitating cancellation

6/10

Pleasant

20 Jul 2026

Federico

Staff was very helpful.

Family_with_children

10/10

Exceptional

17 Jul 2026

camilla

Very comfortable and clean

Family

2/10

Poor

17 Jul 2026

Kate

After a long day driving we showed up to the Collegian at 9pm only to be told that there was no air conditioning in any of the rooms. We were told many rooms were 80 degrees and above. We never received a call from Wyndham letting us know about the problem. We then had to scramble to find new accommodations. I understand things can happen but incredibly poor customer service, Wyndham.

6/10

Pleasant

13 Jul 2026

J'ne

We found out after we arrived that the air conditioning was not working (it was during the heat wave ) however the staff member moved us to another room that happened to be much cooler and by the morning I guess the ac started working again

8/10

Excellent

12 Jul 2026

Dalton

Great stay! The staff is superb, from Robert, Monika, and Stephanie at front desk, to Kara and T-Mac who helped shuttle us around. My family really appreciated the friendly and very helpful service.

The food at the restaurant was good and the servers were very kind as well.

Only thing is the a/c cut out in the night both nights we stayed there, but fortunately, we were able to get a fan at front desk.

Other quick note is we had no curtains in our room and the california shutters dont really keep out the sunlight in the mornings.

Thanks Collegian team!

Family

6/10

Pleasant

12 Jul 2026

kathleen

We were put in an old room that had significant mold in the bathroom along the shower floor unit. The shower floor edge was broken. Staff responded nicely to our complaint and moved us to an appropriate and nice room.

Partner

2/10

Poor

11 Jul 2026

Sean

The AC doesn’t work. I switched rooms and the AC in either room worked. The room got 85 degrees at 2am. The shuttle doesn’t run during the time advertised. I specifically booked this room for the airport shuttle, then when I checked in, I was told the earliest the shuttle runs is 8am, however the site says 7am. I wouldn’t stay here again. Also, they should disclose there is construction happening. There was painting and carpet dryers in the hallways.

Self

4/10

Poor

10 Jul 2026

Rich

Booked room as we were attending a concert at local venue. After returning from concert around 11pm noticed room had gotten warmer since we left around 6pm. At 430 am it was 82 in the room. Air conditioner was not working, when I mentioned it at check out employee didn’t seem very interested. The room 212 in itself was not in the best repair.

Partner

8/10

Excellent

07 Jul 2026

Melinda

Old building. Broken air conditioning but they gave us a fan. Probably great in winter.

Family_with_children

10/10

Exceptional

01 Jul 2026

Susan

Disappointed that there was no shuttle service available during our stay Tuesday. That was one of the reasons I booked this hotel. We wanted to shuttle to our favorite BBQ restaurant because finding a parking space is difficult.
Also, no fridge in the room.

4/10

Poor

30 Jun 2026

Elizabeth

Nearly everything about this stay was a disappointment. At check-in I was given the wrong type of room. I reserved a Deluxe King Suite and was given a tiny Queen

8/10

Excellent

29 Jun 2026

Christopher

The room was not as clean as expected but not real bad. Bed linen was worn (holes). Most of the staff were very helpful and friendly. Free coffee and water in the lobby was very nice. I would stay at the property again.

Family

10/10

Exceptional

24 Jun 2026

ANDY

It’s definitely one of the hotels you can stay in . Not cheap looking! Well maintained. I’m very pleased.

Family

6/10

Pleasant

15 Jun 2026

Erin

Very small room, stains on the rug, no refrigerator, door lock didn’t work correctly. Disappointed for the Wyndham chain.

Partner

4/10

Poor

12 Jun 2026

Rebecca

The room was not especially clean (around faucets, sink, shower, couch, floors). The light on the bathroom (over the mirror and sink) was not properly secured to the wall. The couch was covered with stains. The shower floor was slimey feeling. They apparently allow dogs and we had a neighbor who had one who we heard barking off and on. One of the windows was completely missing the curtains (yet had a rod).

Family_with_children

4/10

Poor

10 Jun 2026

William Leonard

Tiny room, outdated gross bathroom. Queen bed seemed more like a full. Overpriced for what you get.

Partner

8/10

Excellent

03 Jun 2026

Jacqueline

The room is nice. The staff never came to clean the room after we asked for room service. The rest of the stay was nice.

Partner

10/10

Exceptional

31 May 2026

Linda

Very friendly and helpful staff, excellent room, nice restaurant and stocked bar 🍸 👌

4/10

Poor

20 May 2026

Radha

One of the worst stays! A/c was not working while the room temp was 86 degrees. It was terrible to sleep thru the night on such a hot room. Room windows are not operable so was stuck in that 120 sq.ft. stuffy room. Restaurant was not open the two days we stayed here so no food available either. Bathroom floor were sticky, hair in the tub surface and carpet was extremely dirtly. If you have an option, try to find a different place.

Family_with_children

2/10

Poor

09 May 2026

Pete

Really nice lobby, check in, lounge and breakfast area.

Up to date materials, clean, etc

The room should be taken out of services

Plaster falling from the wall. Just loose plaster sections all over it he ground by window. HAIRS! Long haired on the white towel shelf plain as day. Hair on floor in restroom, lots. Thermostat didn’t work properly. Shower control valve couldn’t turn off water all the way. Everything -lamps, chair, blinds EVERYTHING is disgusting to tough. Sticky, hairs, greasy. GROSS

Business Friends

8/10

Excellent

08 May 2026

Todd

The hotel entrance was nice. The room was ok.
You can tell it’s getting a little old. A fresh coat of paint would be good. There was no refrigerator. We like to keep cold water bottles.. just an amenity that was not expected because what hotel does have one now. The toilet was very low…otherwise the location is great if you’re going to Syracuse University, it’s 5 min away.

Partner

10/10

Exceptional

04 May 2026

Jonathan

Staff was incredible: helpful, polite and always smiling!! Place is very well maintained, was clean and smelled very good!!

10/10

Exceptional

03 May 2026

Dhananjay

Clean room

6/10

Pleasant

03 May 2026

DIANE

Ok

2/10

Poor

02 May 2026

Michelle

Awful experience. Not clean and the towel
had someone else's hair on it. Not washed. Crazy expensive and terrible room.

Self

4/10

Poor

02 May 2026

Gloriann

Way overpriced for the stay. Old, shower awful, slow service at the bar.

8/10

Excellent

01 May 2026

Gemma

Great breakfast options

Business

8/10

Excellent

30 Apr 2026

Susan

Problems with the room upon arrival. Some. Were resolved

Friends

4/10

Poor

28 Apr 2026

Nancy

when i checked into hotel i was given room on first floor - when i asked for a higher level i was told the air conditioning was broken and i should stay on first floor bc it would be cooler. i was also told they were in process of fixng the air but i was not fixed and the room was warm and stuffy. I wanted to go to gym in the morning but found out there was no gym even though the website said 24/7 fitness center and included photos. I was told the website had not been updated. THe hotel restaurant also is closed monday and tuesday so no breakfast available.

Self

4/10

Poor

28 Apr 2026

Andrew

What I like: convenient location

What I do not like:
1. Perhaps the most uncomfortable pillows I have ever come across; lumpy, worn out and impossible to find comfort; pillow cases too small and with holes;
2. The room was 77 degrees F, way too hot to sleep in comfort. There was no way to turn the air conditioner temperature down, the control did not work;
3. The edge of the glass top on the side table next to the bed is chipped with a sharp edge. I badly cut my finger on it while putting my phone down.

Overall and given the above this hotel operator shows a lack of care for their clients and disinterest to provide a quality service. Very disappointing.

Self

8/10

Excellent

27 Apr 2026

Kerry

The rooms run a bit hot..

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Lisa

We had a very quick one night stay. It was fine for that. The elevators could use a fresh paint job and the plumbing in the rooms was very loud when you turn on the sink. Clearly an older building.

However, what was most disappointing was the inaccurate information about the amenities. I chose this hotel because of the free hotel airport shuttle. When I called before I arrived in Syracuse to confirm shuttle arrangements, I was told that that the shuttle is not offered after 4pm on Sundays through Tuesday. So we had to Uber. Also, the hotel listed that there is a restaurant onsite. We planned to go there for a quick breakfast. But, once we arrived at the hotel, we were told that the restaurant is closed on Mondays and Tuesdays. So the amenities that are listed are not fully available. These limited hours should be listed online. False advertising is not good customer service.

8/10

Excellent

24 Apr 2026

Lisa

Front desk very helpful with my needs

Self

2/10

Poor

21 Apr 2026

Amy

Advertised airport shuttle was not available, AC was not working in the entire hotel. Very dated hotel with thin non-soundproof walls.

Family_with_children

8/10

Excellent

18 Apr 2026

Elizabeth

Lovely staff- attentive. Great shuttle drivers (Kudos Tim and Kara). Unfortunate a/c broken while there so rooms unseasonably warm. Limited fans. Great sense of community while visiting, due to lacrosse game.

6/10

Pleasant

15 Apr 2026

Nannette

Hotel lobby area has been updated. Room we stayed in was not except for the bathroom. The room itself was just painted but you can see that it has some humidity issues. Overall it was an ok place to stay.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Athanasia

It's decent overall. Middle of the road.

6/10

Pleasant

10 Apr 2026

Michele

Hotel is old. Staff was very nice and helpful

Partner

6/10

Pleasant

08 Apr 2026

Janet

Staff was great. Amenities, not so good. Stay was Sunday to Tuesday -- restaurant was closed that whole time. Dirty, used Q-tip in corner of bathroom, overhead light and fan in bathroom not working, lip of shower between shower pan and bathroom floor was rusty, room heater was loud, TV had no channel guide and no access to apps that I could have logged into. No documentation in room explaining anything.

Family_with_children

6/10

Pleasant

07 Apr 2026

David

Great location. Nice lobby area. Very nice staff. Room (and mattress) very dated.

2/10

Poor

04 Apr 2026

Elizabeth

No fitness center despite the photos on line. Room was extremely hot and AC was not available because the entire building hadn’t switched to AC despite it being 80 degrees outside. Pillows we disgusting and lumpy. Almost the entire hotel was booked with a youth group tour. Do not stay here. There are much better places to stay for less money. You definitely don’t get what you pay for here. Oh - and the person passed out at the bar was a nice touch.

10/10

Exceptional

04 Apr 2026

Jeffery Scot

Close to university

Family_with_children

4/10

Poor

01 Apr 2026

David

Toilet seat left dirty. Broken shower head (in pieces).

Family_with_children

6/10

Pleasant

30 Mar 2026

Petra

Very dated. The lobby is nice but the rooms look old. Needs a \"face lift\" badly! The a/c/heating unit is very noisy. The front desk isn't manned very well. Was there twice and no one was there. Had to wait a while. But the staff is very friendly when you see them LOL. Note: the airport shuttle driver is SO nice and helped me with my luggage, I had 3 heavy suitcases. Her name is Cara. Location to Syracuse Univ. is great! I'd stay there again just for that.

Family

2/10

Poor

26 Mar 2026

Melissa

No air conditioning in rooms. Rooms exceptionally hot. Very outdated rooms.

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Linda

Helpful staff at front desk

Friends_and_family Family

2/10

Poor

24 Mar 2026

Adam

Horrible

8/10

Excellent

17 Mar 2026

David

Restaurant was closed or closed early.

10/10

Exceptional

16 Mar 2026

Christina

We stay here most times we come up to Syracuse for a game. It’s conveniently located to the university making it

6/10

Pleasant

08 Mar 2026

Silvia

The location of the property and the staff were great. They were very accommodating and polite. No issues there at all. The building itself though is lacking.

It's obviously older, which is fine, but it has not been updated as it should. The biggest issue was the HVAC system that can either be set on AC or Heat for the entire building--it's not individualized per room. When we stayed, it was the first mild day in March, so the \"heat\" setting was still on even though outside was warm. So, the AC would only blow warm air until the cold season ends and they turn it over to AC. Per the recommendation of the staff, we turned off the system entirely, and the room remained at 73 clammy degrees all night, despite someone from the hotel bringing a fan for us to use. To say the least, it was a very uncomfortable night and we had small children and an infant with us. Also, you can't open any of the windows. This should be updated (fresh air please!). There are things you can do to prevent accidents (other hotels are doing it), but in 2026, you should be able to open hotel windows. It's not a prison, but it sure can feel like one for guests who are claustrophobic.

Also, the room wasn't that clean. One of the glasses for water had some kind of dark, thick liquid that hadn't been properly washed off. The hanger rod in the closet was broken. And the bathrooms definitely need to be updated and cleaned better (please ensure there are no remaining hairs in the shower from previous guests).

Family_with_children

6/10

Pleasant

28 Feb 2026

Laurie

Pros: The room was in good condition. The location is great and the staff was very kind. It is an easy walk to SU and there are some great restaurants and cafes nearby.

Cons: There is no gym as was indicated online, which was a disappointment. Children were running and playing in the hallway at 12:45am, and drywall was falling off the ceiling near the elevator.

6/10

Pleasant

20 Feb 2026

Lisa

The room needs to be updated, especially the bathroom. The faucet knobs were not working properly. It looked old.

Leisure Partner

4/10

Poor

06 Feb 2026

Michael

Tears in carpet, broken toilet seat, mold in fridge, stains on comforter...come on man...

Leisure Self

2/10

Poor

02 Feb 2026

Wilkenson

Water pump broke, no hot water for the night/day.

Rooms are not controlled via central air - thermostat stated 71, set to 77, woke up to it being 70. Felt like 60, had to sleep with a sweater on. No fitness center available on site, half the hotel was bought by SU.

Services are very limited, only on select days.

Best part was no hassle when canceling remainder of stay.

Business

8/10

Excellent

16 Jan 2026

Sandra

Staff was courteous. Hotel

2/10

Poor

16 Jan 2026

Herwig W

Room was very spartan and heater wasn’t working…even after mentioning this to front desk it was not fixed during my 2 night stay

Business Self

10/10

Exceptional

11 Jan 2026

Andrew

Comfortable beds

Leisure Self

2/10

Poor

09 Jan 2026

Christian

The property is in desperate need of repair. Safe to say, I would never stay there ever again.

Leisure Family

10/10

Exceptional

06 Jan 2026

Saul

Clean

6/10

Pleasant

29 Dec 2025

chad

Yes, however there were water spots on the ceiling, like they had a leak and a broken item in the closet. They also, don't accept certian credit cards, because they have an old system. We ended ip leaving a cash deposit which they don't usually take.

Leisure Friends

6/10

Pleasant

11 Dec 2025

Kerry

The room was adequate. It was smaller than the rooms at other hotels. The lobby was beautiful, but the room was not of the same elegance as the lobby. Both the bathroom door and the door to the room had issues. The restaurant was closed on the day I stayed there, so I can not comment on the quality of the restaurant. I was disappointed that there was no breakfast available with the restaurant closed.

Leisure Family

8/10

Excellent

07 Dec 2025

James

Nice hotel. Services was great. Everything was clean. The room was a bit dated.

Leisure Family

8/10

Excellent

06 Dec 2025

Denis

All good, very nice friendly staff

Leisure Family

10/10

Exceptional

04 Dec 2025

Jeremiah

Great stay

8/10

Excellent

30 Nov 2025

William

Clean room, wonderful staff, and a slew of games in the lobby that were fun. If you arrive and David Is working, you will be in good hands!

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Jami

It was clean quiet, and I felt safe and comfortable as a female traveling alone. The staff was very accommodating.

10/10

Exceptional

23 Nov 2025

karima

All is good!

6/10

Pleasant

23 Nov 2025

Mary

The first room we stayed in (room 203) was unsatisfactory - the bed was uncomfortable, it was extremely warm (we couldn’t get the temperature below 75 degrees) and the heating system was very loud. When I spoke to the staff about it they were very understanding and were able to move us to a much better room. Both the woman working the front desk on the morning of Sat 11/22 and the gentleman working there that afternoon were very friendly and helpful. The waitress at the Salt restaurant Saturday morning was also very nice. Despite the lovely and accommodating staff, I cannot rate the experience higher given the known issues with the old and noisy heating system

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Candice

The bathroom sink would not drain and was unclean. There were hairs from previous occupants on the sink, etc.

Leisure Family

8/10

Excellent

21 Nov 2025

Amy

My stay was great. Room was clean with good space. Front desk folks, especially David, were very helpful

Leisure Family

10/10

Exceptional

20 Nov 2025

Barbara

Staff! I just want to give a shout out to David at the front desk who went out of how way to solve a problem with my shower when I first arrived. He turned a potentially uncomfortable stay into a great one. Hotel is close to the University with good restaurants close by and a comfortably set up lobby for business travelers. Highly recommend a King suite room as the Queen singles are quite small.

Business_and_leisure Self

6/10

Pleasant

04 Nov 2025

Violet

The front desk staff was friendly at check-in. The room seemed fine but felt stuffy so we attempted to adjust the temp but the thermostat didn't seem to be working. No answer when we called to the front desk so we walked down and learned that they're only running the heat... it's either heat or AC but never both. I understand that Nov is a cooler month but when the rooms are too warm for comfort and there's no way to run the fan to circulate the air or open a window for fresh air (the windows are sealed shut - even on the ground floor) then it makes for a miserable night of sleep. Next morning at breakfast, one of two orders was wrong and we were the only people in the restaurant sooooo... I don't see us staying here again.

Leisure Family

10/10

Exceptional

03 Nov 2025

Roberto

My wife and I were pleased with our stay. Friendly staff, clean room and a great night sleep. Easy check in and out.

Partner

8/10

Excellent

02 Nov 2025

Phil

This was a good stay near a college. Everything was good, but the room was smaller than we had expected. Although it was autumn the room was warmer than expected with no way to cool it. That being said it was a safe and comfortable place to rest for one night on our trip.

6/10

Pleasant

28 Oct 2025

Dawn

This is a budget hotel. Price is affordable and accommodations match price level. More of a motel feel than a hotel feel. Room was dated and smelled a bit musty.

Leisure Self

6/10

Pleasant

21 Oct 2025

Michael

First I will say that the restaurant was delicious and the staff excellent. The room was small the toilet slow and we had to find a plunger and do it ourselves. The fan in the bathroom sounded like a helicopter was overhead. My card was as entered three times and we had to pay for parking on top of the room rate. Will not stay again but would eat there.

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Nick

Liked the hotel

2/10

Poor

20 Oct 2025

Madeline

As someone who attended Syracuse University for four years and walked by this hotel virtually everyday, I never thought to lookup the reviews. Boy was that a mistake. I attended the university's alumni weekend, and due to the conversion of the Sheraton to dorms, the Collegian was the only on campus option. Check-in was ok, asked the front desk lady if there were fridges in the rooms and she looked at me like I had three heads and said she did not know. While on the way to my room I saw multiple doors that looked as if they had been kicked in. The door was literally concave. The hallway leading up to my room looked like a frat house. Run down and just overall bad. Entered the room and it was dark, super humid, the bathroom had no drain stopper and a never-ending drip. Unknown marks on the wall, bedding put on wrong etc. My friend and I felt the room was overall gross and the hotel was not a 4 star hotel by any means. We were about to leave when someone came BANGING on our door yelling HOUSEKEEPING. I exclaimed that we did not need house keeping as we just checked in, and this person banged on the door again extremely loudly. So loudly I jumped back and thought he was trying to force his way in. He came in and threw a dingy mini fridge on the ground and left. We were anxious since we walked in the room as we are young women. Finally read reviews and were horrified. Bed Bugs, Roaches blood and feces in bedding you name it. Stay away.

Leisure Friends

8/10

Excellent

19 Oct 2025

Daniel

The staff were very accommodating, and the hotel was clean, tastefully decorated, and convenient to Syracuse University.

Business_and_leisure

6/10

Pleasant

17 Oct 2025

Shauna

Air port shuttle was too late for us. We had an early morning flight and the shuttle does not run until 7. Room was cold and we could never turn up the heat.

Partner

6/10

Pleasant

16 Oct 2025

James

It was a cold and rainy fall night and we couldn't get the heat above 68 degrees

Leisure Family

10/10

Exceptional

12 Oct 2025

Phillip

It was a basic room but clean and comfortable. Wish I had noticed it didn’t have a mini fridge when reserving. I had a personal issue (not their fault) and they were very helpful and helped me out.

Self

4/10

Poor

10 Oct 2025

Travis

Food at the bar made me sick. Shower was plugged up.

2/10

Poor

07 Oct 2025

Emilia

Unfortunately, I do not have a good review of this hotel. Staff was pleasant but the room was dirty, loud and uncomfortable. There was a sticky white stain on the desk when we walked into the room, the HVAC unit was so loud we couldn't turn it on at night because it kept us up, it also never got to temperature in the room. In addition we were in room 248 and within the walls was a loud vibrating and screeching noise that could not be controlled. We did not sleep for the two night stay at all. The toilet seat is so low that you felt like you were falling when trying to use it. The rug is rippling and dirty.

Friends_and_family Family

4/10

Poor

06 Oct 2025

Amy

Room wasn’t the cleanest, specifically the bathroom.

Friends_and_family Family

6/10

Pleasant

03 Oct 2025

Christine

Best part of our visit was David the front desk clerk. So nice!!! While the hotel was clean, it SMELLED. It was clear products were used to try to mitigate the smell, but it made it worse. Our room was BY FAR smellier and of mold/mildew/dampness.

This was not the cheapest option, but it is very close to campus, so I chose it. I likely will try to find other options first for the cost.

Leisure Family

10/10

Exceptional

29 Sep 2025

Erica

Great location

Leisure Self

4/10

Poor

18 Sep 2025

Alison

There was a noise coming from the air conditioning all night, approximately every 10-15 minutes there would be a grating noise that would wake me up, this happened in two different rooms on two different stays at this hotel. It was incredibly disruptive to my sleep.

10/10

Exceptional

09 Sep 2025

Evan

I stayed at Collegian this year, September 5-7, for an SU COL class reunion and I would recommend this hotel and I would stay here again next trip to Syracuse. The location is excellent, easy walking distance to campus and the stadium. The rooms are well kept and comfortable. The staff was very attentive and helpful. No complaints.

Business_and_leisure Self

4/10

Poor

07 Sep 2025

Keith

No refrigerator. No microwave. No chair to sit in except the uncomfortable office chair. These are standard amenities. Bottom metal step from the second floor exit was broken. Looked unsafe.

10/10

Exceptional

06 Sep 2025

Lillian

Friendly staff. Restaurant and bar onsite. Toiletries in bathroom.

Business Self

2/10

Poor

04 Sep 2025

Ronald

Staff charged me again for my stay and claimed she refunded the previous reservation but never did. So I paid twice for my stay

Leisure Partner

10/10

Exceptional

02 Sep 2025

Amanda

David was amazing!

Leisure Family_with_children

10/10

Exceptional

30 Aug 2025

Michael

Very unique older hotel. I had a very nice stay. They need to work a temperature control in the rooms as it was not working correctly.

Business Self

8/10

Excellent

25 Aug 2025

Michele

always a nice stay. One consistent issuse - The towels never align. This time we never had an face/washcloths. In prior years we had uneven number of towels.

Friends_and_family Family

8/10

Excellent

22 Aug 2025

Lindsey

Great service, staff and so conveniently close to campus but rundown.

Business Family

2/10

Poor

21 Aug 2025

Verified traveler

Needs updating and active maintenance management

While the staff was very nice, they don’t have a lot to work with — the hotel is terribly maintained. Rooms are small, out of date, not clean (holes in carpet, loud dusty air conditioner), not everything works, we had issues with toilet that didn’t flush that they didn’t fix all day after being alerted, our keys didn’t work and we had to repeatedly go to front desk, breakfast was good but they had only one person working which was not enough despite his best efforts.

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

jeff

Convenient, courteous staff

Leisure Self