Collegian Hotel & Suites Trademark Collection

6/10

Pleasant

08 Mar 2026

Silvia

The location of the property and the staff were great. They were very accommodating and polite. No issues there at all. The building itself though is lacking.

It's obviously older, which is fine, but it has not been updated as it should. The biggest issue was the HVAC system that can either be set on AC or Heat for the entire building--it's not individualized per room. When we stayed, it was the first mild day in March, so the \"heat\" setting was still on even though outside was warm. So, the AC would only blow warm air until the cold season ends and they turn it over to AC. Per the recommendation of the staff, we turned off the system entirely, and the room remained at 73 clammy degrees all night, despite someone from the hotel bringing a fan for us to use. To say the least, it was a very uncomfortable night and we had small children and an infant with us. Also, you can't open any of the windows. This should be updated (fresh air please!). There are things you can do to prevent accidents (other hotels are doing it), but in 2026, you should be able to open hotel windows. It's not a prison, but it sure can feel like one for guests who are claustrophobic.

Also, the room wasn't that clean. One of the glasses for water had some kind of dark, thick liquid that hadn't been properly washed off. The hanger rod in the closet was broken. And the bathrooms definitely need to be updated and cleaned better (please ensure there are no remaining hairs in the shower from previous guests).

Family_with_children

6/10

Pleasant

28 Feb 2026

Laurie

Pros: The room was in good condition. The location is great and the staff was very kind. It is an easy walk to SU and there are some great restaurants and cafes nearby.

Cons: There is no gym as was indicated online, which was a disappointment. Children were running and playing in the hallway at 12:45am, and drywall was falling off the ceiling near the elevator.

6/10

Pleasant

20 Feb 2026

Lisa

The room needs to be updated, especially the bathroom. The faucet knobs were not working properly. It looked old.

Leisure Partner

4/10

Poor

06 Feb 2026

Michael

Tears in carpet, broken toilet seat, mold in fridge, stains on comforter...come on man...

Leisure Self

2/10

Poor

02 Feb 2026

Wilkenson

Water pump broke, no hot water for the night/day.

Rooms are not controlled via central air - thermostat stated 71, set to 77, woke up to it being 70. Felt like 60, had to sleep with a sweater on. No fitness center available on site, half the hotel was bought by SU.

Services are very limited, only on select days.

Best part was no hassle when canceling remainder of stay.

Business

8/10

Excellent

16 Jan 2026

Sandra

Staff was courteous. Hotel

2/10

Poor

16 Jan 2026

Herwig W

Room was very spartan and heater wasn’t working…even after mentioning this to front desk it was not fixed during my 2 night stay

Business Self

10/10

Exceptional

11 Jan 2026

Andrew

Comfortable beds

Leisure Self

2/10

Poor

09 Jan 2026

Christian

The property is in desperate need of repair. Safe to say, I would never stay there ever again.

Leisure Family

10/10

Exceptional

06 Jan 2026

Saul

Clean

6/10

Pleasant

29 Dec 2025

chad

Yes, however there were water spots on the ceiling, like they had a leak and a broken item in the closet. They also, don't accept certian credit cards, because they have an old system. We ended ip leaving a cash deposit which they don't usually take.

Leisure Friends

6/10

Pleasant

11 Dec 2025

Kerry

The room was adequate. It was smaller than the rooms at other hotels. The lobby was beautiful, but the room was not of the same elegance as the lobby. Both the bathroom door and the door to the room had issues. The restaurant was closed on the day I stayed there, so I can not comment on the quality of the restaurant. I was disappointed that there was no breakfast available with the restaurant closed.

Leisure Family

8/10

Excellent

07 Dec 2025

James

Nice hotel. Services was great. Everything was clean. The room was a bit dated.

Leisure Family

8/10

Excellent

06 Dec 2025

Denis

All good, very nice friendly staff

Leisure Family

10/10

Exceptional

04 Dec 2025

Jeremiah

Great stay

8/10

Excellent

30 Nov 2025

William

Clean room, wonderful staff, and a slew of games in the lobby that were fun. If you arrive and David Is working, you will be in good hands!

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Jami

It was clean quiet, and I felt safe and comfortable as a female traveling alone. The staff was very accommodating.

10/10

Exceptional

23 Nov 2025

karima

All is good!

6/10

Pleasant

23 Nov 2025

Mary

The first room we stayed in (room 203) was unsatisfactory - the bed was uncomfortable, it was extremely warm (we couldn’t get the temperature below 75 degrees) and the heating system was very loud. When I spoke to the staff about it they were very understanding and were able to move us to a much better room. Both the woman working the front desk on the morning of Sat 11/22 and the gentleman working there that afternoon were very friendly and helpful. The waitress at the Salt restaurant Saturday morning was also very nice. Despite the lovely and accommodating staff, I cannot rate the experience higher given the known issues with the old and noisy heating system

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Candice

The bathroom sink would not drain and was unclean. There were hairs from previous occupants on the sink, etc.

Leisure Family

8/10

Excellent

21 Nov 2025

Amy

My stay was great. Room was clean with good space. Front desk folks, especially David, were very helpful

Leisure Family

10/10

Exceptional

20 Nov 2025

Barbara

Staff! I just want to give a shout out to David at the front desk who went out of how way to solve a problem with my shower when I first arrived. He turned a potentially uncomfortable stay into a great one. Hotel is close to the University with good restaurants close by and a comfortably set up lobby for business travelers. Highly recommend a King suite room as the Queen singles are quite small.

Business_and_leisure Self

6/10

Pleasant

04 Nov 2025

Violet

The front desk staff was friendly at check-in. The room seemed fine but felt stuffy so we attempted to adjust the temp but the thermostat didn't seem to be working. No answer when we called to the front desk so we walked down and learned that they're only running the heat... it's either heat or AC but never both. I understand that Nov is a cooler month but when the rooms are too warm for comfort and there's no way to run the fan to circulate the air or open a window for fresh air (the windows are sealed shut - even on the ground floor) then it makes for a miserable night of sleep. Next morning at breakfast, one of two orders was wrong and we were the only people in the restaurant sooooo... I don't see us staying here again.

Leisure Family

10/10

Exceptional

03 Nov 2025

Roberto

My wife and I were pleased with our stay. Friendly staff, clean room and a great night sleep. Easy check in and out.

Partner

8/10

Excellent

02 Nov 2025

Phil

This was a good stay near a college. Everything was good, but the room was smaller than we had expected. Although it was autumn the room was warmer than expected with no way to cool it. That being said it was a safe and comfortable place to rest for one night on our trip.

6/10

Pleasant

28 Oct 2025

Dawn

This is a budget hotel. Price is affordable and accommodations match price level. More of a motel feel than a hotel feel. Room was dated and smelled a bit musty.

Leisure Self

6/10

Pleasant

21 Oct 2025

Michael

First I will say that the restaurant was delicious and the staff excellent. The room was small the toilet slow and we had to find a plunger and do it ourselves. The fan in the bathroom sounded like a helicopter was overhead. My card was as entered three times and we had to pay for parking on top of the room rate. Will not stay again but would eat there.

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Nick

Liked the hotel

2/10

Poor

20 Oct 2025

Madeline

As someone who attended Syracuse University for four years and walked by this hotel virtually everyday, I never thought to lookup the reviews. Boy was that a mistake. I attended the university's alumni weekend, and due to the conversion of the Sheraton to dorms, the Collegian was the only on campus option. Check-in was ok, asked the front desk lady if there were fridges in the rooms and she looked at me like I had three heads and said she did not know. While on the way to my room I saw multiple doors that looked as if they had been kicked in. The door was literally concave. The hallway leading up to my room looked like a frat house. Run down and just overall bad. Entered the room and it was dark, super humid, the bathroom had no drain stopper and a never-ending drip. Unknown marks on the wall, bedding put on wrong etc. My friend and I felt the room was overall gross and the hotel was not a 4 star hotel by any means. We were about to leave when someone came BANGING on our door yelling HOUSEKEEPING. I exclaimed that we did not need house keeping as we just checked in, and this person banged on the door again extremely loudly. So loudly I jumped back and thought he was trying to force his way in. He came in and threw a dingy mini fridge on the ground and left. We were anxious since we walked in the room as we are young women. Finally read reviews and were horrified. Bed Bugs, Roaches blood and feces in bedding you name it. Stay away.

Leisure Friends

8/10

Excellent

19 Oct 2025

Daniel

The staff were very accommodating, and the hotel was clean, tastefully decorated, and convenient to Syracuse University.

Business_and_leisure

6/10

Pleasant

17 Oct 2025

Shauna

Air port shuttle was too late for us. We had an early morning flight and the shuttle does not run until 7. Room was cold and we could never turn up the heat.

Partner

6/10

Pleasant

16 Oct 2025

James

It was a cold and rainy fall night and we couldn't get the heat above 68 degrees

Leisure Family

10/10

Exceptional

12 Oct 2025

Phillip

It was a basic room but clean and comfortable. Wish I had noticed it didn’t have a mini fridge when reserving. I had a personal issue (not their fault) and they were very helpful and helped me out.

Self

4/10

Poor

10 Oct 2025

Travis

Food at the bar made me sick. Shower was plugged up.

2/10

Poor

07 Oct 2025

Emilia

Unfortunately, I do not have a good review of this hotel. Staff was pleasant but the room was dirty, loud and uncomfortable. There was a sticky white stain on the desk when we walked into the room, the HVAC unit was so loud we couldn't turn it on at night because it kept us up, it also never got to temperature in the room. In addition we were in room 248 and within the walls was a loud vibrating and screeching noise that could not be controlled. We did not sleep for the two night stay at all. The toilet seat is so low that you felt like you were falling when trying to use it. The rug is rippling and dirty.

Friends_and_family Family

4/10

Poor

06 Oct 2025

Amy

Room wasn’t the cleanest, specifically the bathroom.

Friends_and_family Family

6/10

Pleasant

03 Oct 2025

Christine

Best part of our visit was David the front desk clerk. So nice!!! While the hotel was clean, it SMELLED. It was clear products were used to try to mitigate the smell, but it made it worse. Our room was BY FAR smellier and of mold/mildew/dampness.

This was not the cheapest option, but it is very close to campus, so I chose it. I likely will try to find other options first for the cost.

Leisure Family

10/10

Exceptional

29 Sep 2025

Erica

Great location

Leisure Self

4/10

Poor

18 Sep 2025

Alison

There was a noise coming from the air conditioning all night, approximately every 10-15 minutes there would be a grating noise that would wake me up, this happened in two different rooms on two different stays at this hotel. It was incredibly disruptive to my sleep.

10/10

Exceptional

09 Sep 2025

Evan

I stayed at Collegian this year, September 5-7, for an SU COL class reunion and I would recommend this hotel and I would stay here again next trip to Syracuse. The location is excellent, easy walking distance to campus and the stadium. The rooms are well kept and comfortable. The staff was very attentive and helpful. No complaints.

Business_and_leisure Self

4/10

Poor

07 Sep 2025

Keith

No refrigerator. No microwave. No chair to sit in except the uncomfortable office chair. These are standard amenities. Bottom metal step from the second floor exit was broken. Looked unsafe.

10/10

Exceptional

06 Sep 2025

Lillian

Friendly staff. Restaurant and bar onsite. Toiletries in bathroom.

Business Self

2/10

Poor

04 Sep 2025

Ronald

Staff charged me again for my stay and claimed she refunded the previous reservation but never did. So I paid twice for my stay

Leisure Partner

10/10

Exceptional

02 Sep 2025

Amanda

David was amazing!

Leisure Family_with_children

10/10

Exceptional

30 Aug 2025

Michael

Very unique older hotel. I had a very nice stay. They need to work a temperature control in the rooms as it was not working correctly.

Business Self

8/10

Excellent

25 Aug 2025

Michele

always a nice stay. One consistent issuse - The towels never align. This time we never had an face/washcloths. In prior years we had uneven number of towels.

Friends_and_family Family

8/10

Excellent

22 Aug 2025

Lindsey

Great service, staff and so conveniently close to campus but rundown.

Business Family

2/10

Poor

21 Aug 2025

Verified traveler

Needs updating and active maintenance management

While the staff was very nice, they don’t have a lot to work with — the hotel is terribly maintained. Rooms are small, out of date, not clean (holes in carpet, loud dusty air conditioner), not everything works, we had issues with toilet that didn’t flush that they didn’t fix all day after being alerted, our keys didn’t work and we had to repeatedly go to front desk, breakfast was good but they had only one person working which was not enough despite his best efforts.

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

jeff

Convenient, courteous staff

Leisure Self

10/10

Exceptional

19 Aug 2025

Julie

Staff was very welcoming and friendly. Hotel was clean and close enough to Syracuse University that you could walk there in around 10 minutes. We had dinner at Taichi Bubble Tea, the ramen was delicious. The hotel was perfect in its decor to embrace the collegiate atmosphere and get excited about the school year and our return.

Leisure Family

6/10

Pleasant

15 Aug 2025

Stephanie

Collegian

Shower broken in room. Shuttle to airport not available.

Business

2/10

Poor

14 Aug 2025

anetta

Rude staff, stinky room. Very poor quality for the price

Business Partner

2/10

Poor

12 Aug 2025

Ian

The hotel's website list several amenities that are not available at the hotel, i.e. laundry and fitness center.

Leisure Friends

8/10

Excellent

10 Aug 2025

Vibhu

Had nice experience there during my stay

Leisure Family_with_children

6/10

Pleasant

09 Aug 2025

Katy

The staff was very nice. However I was approved for a room upgrade. And when I arrived, the check-in process was fine, when I went to my room, I saw that my room was not upgraded. When I went to the desk to let them know, they said that I was never approved and it was denied right from the start. Which was not true. The bed was a double size, and advertised as a queen. It was an all right stay for one night when you were not going into the room only to sleep.

Leisure Partner

4/10

Poor

08 Aug 2025

Daniel

Room smelled like smoke and took a long time for them to get us another one. Go somewhere else.

Leisure Family

8/10

Excellent

08 Aug 2025

Denise

The sofa bed was actually painful and I got no sleep the first night. The second night I just slept on the sofa which was better but cramped. The room had such high humidity that the A/C smelled moldy and mildewed and all of our clothes and bedsheets became damp just by sitting out in the room! Also the exterior of the building actually has pieces falling off of it. The in room coffee maker and coffee is just makes brown tepid water. And the luggage rack in the closet was broken in two pieces. People working here were very nice and helpful, though.

Business Family

10/10

Exceptional

06 Aug 2025

Verified traveler

Good trip to Syracuse

Food at the Salt Restaurant & Bar is great. There is a bit of a wait to be seated for breakfast since the waiters / waitresses have to be the hostess & bus the tables themselves, they could use more help.

Bar tender at the bar is always polite & friendly, drinks are always made correctly. It would be nice if the bar was available later at night on the weekend.

Friends_and_family Friends

8/10

Excellent

04 Aug 2025

Stefanie

The rooms were tiny.

Leisure Family

10/10

Exceptional

03 Aug 2025

Jennifer

Outstanding Stay – Highly Recommend!
From the moment we arrived, the service was top-notch. The staff were warm, welcoming, and always ready to help with a smile. The room was spotless, spacious, and beautifully maintained, with all the amenities we needed for a comfortable stay

Leisure Family

6/10

Pleasant

02 Aug 2025

Maria

I like the shuttle service super convenience, location close to Syracuse University for my travel was a big plus, the food in the restaurant was good and the staff is beyond that professional , but the rooms need an update ASAP.

Business Family

8/10

Excellent

01 Aug 2025

Marquett

Pleasant staff at check in. The room was spacious clean and the bed was comfortable.
What I did not appreciate was that the hotel shuttle was not available when I needed it. I was lucky to catch a ride with neighboring guests.

Leisure Self

10/10

Exceptional

24 Jul 2025

Susan

P

Well kept facility. Good breakfast. Convenient location. I'd never heard of Collegian before but would stay with them again.

Partner

6/10

Pleasant

20 Jul 2025

Michelle

Standard room has a really tiny bathroom.

Leisure Family

6/10

Pleasant

20 Jul 2025

William

We booked the large suite since we had Exp Cash. It's an OK hotel, but I still prefer the Parkview.
Our Server for breakfast was wonderful, the Avocado toast, not as much - a piece of toasted bread with a half avocado simply sliced on one half, a slice egg on the other half, topped by frisee and far too much creamy balsamic. This needs to be rethought and simplified - better artisan bread, masshed avocado, sliced egg on top, sea salt. Ditch the frisee and balsamic

Leisure Partner

10/10

Exceptional

20 Jul 2025

Nadine

The property was clean and service was fast and efficient. The staff was warm and the location was very convenient to me.

Leisure Family

10/10

Exceptional

20 Jul 2025

Bruce

Staff was very nice and very helpful

Leisure Family

10/10

Exceptional

20 Jul 2025

Sam

The staff were amazing at the bar and restaurant. The check in staff were phenomenal. Very great for Canadian travellers.

Leisure Friends

6/10

Pleasant

20 Jul 2025

Lacie

Staff was friendly and helpful, but the room had no air conditioning and was humid and very uncomfortable.

Leisure Family

6/10

Pleasant

19 Jul 2025

Shaun

It looked like the property was under renovation, the a/c was broken and the food was way too expensive. Parking lot was a little sketchy too.

Business Family

6/10

Pleasant

19 Jul 2025

Alexander

The building is dirty and the outdoor landscaping is in rough shape.

Leisure Family_with_children

8/10

Excellent

19 Jul 2025

Pieter

Well Located Gem!

Really enjoyed the property! Took my daughter to school at Syracuse;l the property is virtually on the edge of campus and about a mile from downtown on E. A Genesee Street (a main E/W artery. While the facility is somewhat dated and shows wear, the staff were all above and beyond. Also, the onsite restaurant and bar had excellent value for the price point - and more wonderful staff. Parking is on-site and safe. Overall vibe is relaxing, and there is an outdoor seating area for an evening smoke or drink. Will stay at the property next time I am in Syracuse!

Friends_and_family Family

6/10

Pleasant

15 Jul 2025

Stuart

The property is undergoing a renovation so it will be interesting to see how it comes out.

Some issues: shower head height is about 5’6” so not a problem for people below that height, A/C set to 60 struggled to maintain 76, hand held hair dry handle got so hot it had to be held with a towel (could see where it melted the cover to toilet seat), and there a couple more things, but this is enough.

On a positive note, the staff were fantastic!

Leisure Family

10/10

Exceptional

12 Jul 2025

YESNEIDY

There was some construction. Front desk was so nice!! They gave us a food voucher! My only complaint is the floor in the room was sticky. I walk barefoot. And i would wash my feet in the tub constantly because the soles of my feet would get black with dirt.

4/10

Poor

12 Jul 2025

Leslie

I did not enjoy my stay here. I had an issue with the bathroom and the bed was not comfortable and room needs to renovated. AC did not work and room smelled like cigarettes when we arrived

Leisure Family

10/10

Exceptional

11 Jul 2025

Marti

100 Stars, BEST SERVICE EVER!

Customer Service at its BEST! The staff at Collegiate care about their guest’s experience! The friendly staff answered all of my questions and were accommodating to all of my needs. Being from out of state, I was put at ease in getting around with their informative staff - Monica, Stephanie and shuttle staff Fred and Sara. I can’t wait to visit again soon! Oh! And it is close to SU, clean, with all the amenities too!

Friends_and_family Family

6/10

Pleasant

09 Jul 2025

Jacquelynn

This hotel is in need of an update. The rugs are filthy. The mattresses old and hard. The front entrance was under construction and the side entrance does not work.
The restaurant was nice and the food tasty but the waiter did not know how to open or pour a wine.

Leisure Family

10/10

Exceptional

06 Jul 2025

Sarina

Staff is just one of the many assets. Very comfortable accommodation. Restaurant has amazing food. I highly recommend hotel. They are the premier and popular accommodation for that area. I would recommend The Collegian.

Leisure Family

4/10

Poor

05 Jul 2025

Donald

The room had hairs in the tub that weren’t ours . It was under construction. The bed was falling apart. The room smelled of old cigarettes. The best part was how pleasant the person was that checked us in . Besides that wouldn’t go back .

Leisure Partner

10/10

Exceptional

01 Jul 2025

marc

I can’t say enough about the staff. They were honestly some of the best I’ve come across. Thanks for making it a great stay.

Leisure Family

10/10

Exceptional

26 Jun 2025

Daniel

Clean Helpful and Funny

From the moment we walked in the lobby which was later in the evening. We were assisted by a beautiful welcoming woman. She checked us in within seconds. Although the rooms were a bit smaller than we expected, clean and cozy. We had our party of seven which we had two rooms and no complaints. If I had only one thing to say negative was the iron boards covers needs to be changed.
We left one of our daughters sneakers and called them and they had them assistant giving info on how to send them a label and they shipped them within three days after our check out. Amazing Supervisor who helped with that situation, warm and polite also extremely humorous. Awesome team there. Okay, I’ve said enough. Overall, I would stay again. Thanks to the staff and Team there.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

William

Stephanie at the front desk is the consummate hospitality professional. Amazing personality, wonderful person and very knowledgeable about about the industry.

Leisure Self

10/10

Exceptional

22 Jun 2025

Kevin

This hotel is conveniently located to Krause hospital. The staff was very welcoming. The rooms were average. The bar service was a bit slow. All in all, I would say this was an above average hotel.

Leisure Self

10/10

Exceptional

20 Jun 2025

David

Nice place

Enjoyed the stay. Price was reasonable. Staff was delightful. The meal in the restaurant for dinner and breakfast was very good. Would like to see a refrig and microwave in the room especially for one who is a diabetic and needs insulin refrigerated.

Friends_and_family Friends

4/10

Poor

19 Jun 2025

John

Hotel Experience

The staff was very accommodating and helpful. However, the room had no refrigerator for food, the room was 78 degrees upon entry, and only dropped to 74 degrees after the air conditioning was running for almost 24 hours. Also the toilet sits so low in the room I was in, I have never sat so low before. Would not recommend this hotel, and likely will not book a room at this hotel again.

Self

4/10

Poor

19 Jun 2025

Verified traveler

Need a lot of work, nothing closer to showing pictures

Partner

6/10

Pleasant

19 Jun 2025

Nicholas

The bed was listed as a queen but was only a full. The AC didn't lower the temperature despite being on full-time overnight. The floor was moist. And the room had weird smell to it with some type of air freshener trying to cover it up.

Partner

8/10

Excellent

19 Jun 2025

Amber

It was a clean hotel and the staff was super friendly

6/10

Pleasant

04 Jun 2025

Barb

In consistency in rooms. Stayed for 2 nights the previous week and that room was more desirable.

Self

2/10

Poor

30 May 2025

Stephanie

First impressions was that what they were advertising as a queen bed was a full and that furniture was randomly thrown in the space. The desk chair was in the middle of the room because if it was at the desk you couldn’t get to the bed. Tv was very far from the bed. Additionally the AC didn’t work and the shower was full of mold and all complimentary shampoos/body was were empty bottles. The ice machine was broken, the restaurant was not good. I don’t recommend staying here. It’s probably one of the worst hotels I’ve ever set foot inside of.

Business_and_leisure Partner

4/10

Poor

27 May 2025

Heidi

Staff were polite and helpful. Lobby was nice and food was good at the restaurant. The rooms were run down, musty and dirty.

Leisure Family

10/10

Exceptional

26 May 2025

Zoran

Great breakfast option.

Business_and_leisure Self

6/10

Pleasant

25 May 2025

Aleshya

It is a decent enough place to shower and sleep. Although the reviews for the restaurant were poor enough that we didn't dare try it. My only complaint is the quality of the mattresses. Far too firm, without any ability to comfortably cradle pressure points as a side sleeper. Woke up both mornings with some sore spots.

Leisure Friends

2/10

Poor

24 May 2025

Gregory

More like a college dorm bed and room, inadequate for a hotel room! We did not check-in.

Business Partner

4/10

Poor

18 May 2025

Erela

The hotel felt more like a roadside and ran down motel. The room was spacious but not welcoming. Bed sheets didn't feel nice. Shampoo& conditioner and the sort felt low and dried the skin. AC didn't work. Door key card didnt work and we had to go back to fix it. There were no blackout curtains so there was strong light coming from outside lights even at night .And there was constant noisy humming possibly from the laundry machines next room

Leisure Family

10/10

Exceptional

17 May 2025

Saby

Update bathroom and carpets. Toilet was too close to the wall.

10/10

Exceptional

16 May 2025

Carla

The room was large and comfortable and close distance to the University.

Business_and_leisure Self