Name: Syracuse Inn
Address: 6620 Old Collamer Road, Syracuse East, 13057, US

4/10

Poor

07 Jul 2026

davonn

The WiFi wasn't too good. The network would come & go.. I had multiple devices trying to connect & nothing..

Family_with_children

8/10

Excellent

07 Jul 2026

Mohamed

Everything works fine except the windows were Brocken, we couldn’t open them to get fresh air.

Self

10/10

Exceptional

06 Jul 2026

Cynthia C.

Always clean. Always helpful stafg. Always a good value in the Syracuse area.
Recently upgraded heating & cooling in the room made temp control simple.
I suggest this hotel to everyone I know who is looking for a room in Syracuse.

Family

2/10

Poor

04 Jul 2026

Michael

Nothing

Self

8/10

Excellent

30 Jun 2026

JUAN

Para descansar cuando andas trabajando cerca. Esta perfecto

Self

4/10

Poor

30 Jun 2026

Rhiannon

There was trash throughout the building, and I had to body slam both the room and bathroom doors open or close them. I allowed for the supposed renovations in this review—hence why it didn’t get one star—but the air conditioning was the only good part of my room.

Self

6/10

Pleasant

30 Jun 2026

Haggai

But for the price, it’s not spectacular

Friends_and_family Family

2/10

Poor

20 Jun 2026

Renée

This place should not even be open for business. Shame on Expedia for even allowing it on their site! If it wasn’t so late I would have gone somewhere else. The place is in complete disrepair, they do claim to be “under renovation” but I highly doubt it, it’s more like a demo project. The floors are soft in places and I kept praying we wouldn’t fall through. The smoke detector was missing, the door to the room had a considerable gap even when closed. The sheets didn’t look or feel clean. The mattress was stained, thankfully no bed bugs. The bathroom door had mold growing on it. The shower/ was way higher than the floor and the base was soft and unstable. Bare minimum, gross towels, no tissues, no hairdryer and no coffee maker in the room or in the lobby which they did say they offered. No attendant at the desk when we checked out. We were told the night before to just leave the key cards on the counter. And the non smoking room WREAKED of smoke. I went back to the desk to complain but the attendant had left for the night. Could not wait to leave! I would like Expedia to follow up with this, major health and safety violations!

Family_with_children

8/10

Excellent

14 Jun 2026

Pamela

Very welcoming check in. Close to dining.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

clara

The room was clean and felt safe. The staff was very friendly and attentive.

Self

2/10

Poor

07 Jun 2026

Chelsea

Avoid at all costs. So filthy and not cleaned or maintained.

Partner

8/10

Excellent

06 Jun 2026

Darryl

Hotel under reconstruction

2/10

Poor

06 Jun 2026

Brad

Hotel smelled like a fun mix of a vets office and Woodstock, everything in the room was stained. Hair was stuck to all of the towels and wash clothes, the bedding and chairs were stained, sprinkler system had a bag over it. Would not recommend to anyone. Place had “under construction” signs up but it was clear nothing was getting fixed.

Self

2/10

Poor

06 Jun 2026

Brandon

Rooms aren’t maintained at all
Clean only high touch areas
Windows were broken curtains were stained
Portable heater because AC unit was broken
Room smells like chemicals

Self

8/10

Excellent

05 Jun 2026

Haggai

The property was worth the price.

Self

8/10

Excellent

05 Jun 2026

william

Parking was adequate, check in was easy and the attendant was friendly and accomodationg. This is another example of an hotel, of which ther were several in the neighborhood, that were new 20-30 years ago, and were \"starship, first fleet\" then and now are in there second or third reiteration/reincarnation with sloppy paint jobs and band aid cosmetic repairs. That being said, it served the purpose of a one nite solo stay. The bed was comfortable. The TV did not work. I mentioned it to the attendant as I checked out and he apologized for that. I am confident that he would have rectified the situation, if I had pointed that out to him sooner. Given the price and convenience, I would not complain. It is what it is.

Self

6/10

Pleasant

05 Jun 2026

Lynette

Laundry is convenient

6/10

Pleasant

02 Jun 2026

Reuben

A very low cost budget option. It was a place to sleep before early morning flight and nothing more.

Partner

4/10

Poor

01 Jun 2026

Regina

Ok

Self

2/10

Poor

31 May 2026

Andressa

Went there first room they gave me keys for the room was trashed went back got new key cards for another room got up there checked the beds (I always check for bed bugs at hotels etc) and one bed looked like someone was murdered on it.it appeared to have blood stains on the whole bed , the other bed had literal garbage between the box spring and mattress and there were crumbs and dirt. Absolutely disgusting and unacceptable

Partner

2/10

Poor

27 May 2026

Christopher

It was a really rough and gross property. It does represent Syracuse well. Only positive is that it was only 66$.

Self

2/10

Poor

25 May 2026

Richard

The room was dirty and funky

Self

8/10

Excellent

24 May 2026

Jeremy

Stay was what we needed

Family_with_children

6/10

Pleasant

22 May 2026

anthony

Room size was adequate, not enough towels, no coffee, hallway rugs not vacuumed, no deadbolt on door, no Kleenex In room or bathroom, bathroom wall and doorway wall had hand punch holes.

Family

8/10

Excellent

18 May 2026

Paola

Keeping in mind this is a budget option, we were not disappointed. Pillows could be better. That’s my only complaint. No bells and whistles but that’s what you’re paying for. Tv and wifi worked very well. Gentleman at desk was a man of very few words.

Partner

2/10

Poor

18 May 2026

Francine

Do NOT BOOK HERE! The pictures that are online are not what it really looks like!!! Please believe all the bad reviews here and other places!!

Family

2/10

Poor

18 May 2026

Qwantay

The service was very bad there were smoking in the rooms mold on walls beds dirty no amenities no break fast that was said to be included over all bad stay would like my refund back

6/10

Pleasant

17 May 2026

Isaac

Didn’t look as nice as the pictures but was cozy and the bed was comfy and for the price it was pretty nice, the people staying there and working were nice and friendly,

Partner

8/10

Excellent

13 May 2026

James

Room was clean and in good condition. Some furniture was a bit dated but serviceable. I have stayed there a few times & it is my go-to place in the Syracuse area. Sems a bit understaffed but I can deal with that.

Self

2/10

Poor

11 May 2026

Susan

This place is an absolute nightmare! I had to switch rooms three times. The first room they put me into, the shower was covered in black mold. The next room they’ve moved me into was filthy dirty the floors were disgusting. The third room they put me into had not been cleaned and the maid asked me to change the sheets on the bed!!!When I asked them for clothes hangers, they told me they did not have hangers. After I looked at him and said this is a motel, correct why would you not have hangers? Miraculously two appeared. The bathroom was disgusting. The shower was stained. The shower curtain was stained, and the toilet was not connected to the floor completely. Needless to say me and my partner went to a local CVS and bought cleaning products to clean our own room. I plan on filing a formal complaint. This place should be condemned!!

Partner

6/10

Pleasant

11 May 2026

Tammy C

I will start with the positives. My king bed was very comfortable and the room was extremely quiet and clean. The hotel was by far the least expensive in a road populated with at least 6 (?) other hotels and was extremely convenient to Syracuse University, I-90 and the airport. You get what you pay for and I believe this room was a great value, particularly on SU graduation weekend. I would stay there again.

The negatives: There was never anyone at the front desk all weekend. When I arrived at 6 pm Friday, I waited 20 minutes (and pressed the call button) and I could not find anyone to check me in. I did not have my cell phone with me and thus could not call the number that was there as an alternative. NOTE bring your cell phone. I do think the front desk person uses that phone when he is…wherever he is. After dinner the call button worked and I got checked in.

The next negative is not a front-end problem, but rather (I think) an Expedia problem. My room description stated that breakfast was provided. That is absolutely not true. In fact there is not even coffee in the hotel. No coffee makers in the room and none in the lobby. I found a nice local diner and got myself caffeinated in short order.

Finally, the internet is free, but extremely unstable. It cut out every minute or so.

2/10

Poor

11 May 2026

Ramesh

One of my worst Hotel experience in the US.
The hallways are smelly. The Room and bedsheets are smelly and look shabby. The Towels are not very good and of poor quality, very thin and the wool is coming off and sticking to the skin. Horrible to use. There is no coffee in the room, no coffee in the lobby and of course no breakfast.
And they don't service your room for 3 nights of stay.

Partner

2/10

Poor

10 May 2026

Renee

The property clearly hasn’t been updated since 1970. They’re in the middle of a renovation so everything is ripped apart and there’s no mention of that anywhere on their site. I couldn’t even sleep because I was so nervous about sleeping in my room. I watched TV all night and then I left.

Self

2/10

Poor

09 May 2026

Melanie

Nothing but the price

Partner

4/10

Poor

09 May 2026

Louis

Room had a broken window had to change rooms. Put us in a smoker room.

Partner

6/10

Pleasant

04 May 2026

Marilou

The laundry was convenient.
Parking was safe

Self

4/10

Poor

04 May 2026

Courtney

The main entrance of this property smelled horribly of weed. Our bathroom door had to be lifted to close and there was water dropping from the ceiling in bathroom.

Family_with_children

2/10

Poor

03 May 2026

Richard

This is a dump hotel!! Not only disgustingly dirty and foul smelling, there are questionable activities going on in the hotel. DO NOT STAY THERE!

Self

4/10

Poor

03 May 2026

Mark

Ok if your desperate and don't have kids , or a really nice car. It is what it is.

Partner

2/10

Poor

03 May 2026

Myles

Booked a room on short notice. As soon as you walk in the room there is a pungent odor like cigarettes,sweat and body odor. The bathroom was absolutely disgusting there was fecal matter smeared on walls throughout the bathroom sink and toilet were stained. The front desk person was a decent guy but he was never around and when I mentioned the condition of the room he seemed indifferent. There is also a large number of people either on substances or in recovery occupying the premises at any given time. 0/10 would not recommend!

Friends_and_family Family

2/10

Poor

29 Apr 2026

Melissa

Absolutely horrible. As soon as we walked into the room we saw stains everywhere. Hair in the bathroom, electrical outlets hanging out the wall, crumbs on the bed, stained bedsheets…everything was just stained. Windows weren’t locked and the bathroom tub was filthy. I checked the mattress and it had this huge brown stain on it and it looked like residual of bed bugs. We stayed maybe 5 mins before telling the manager that we want a refund and that we will be leaving due to it being so dirty. I contacted Expedia asking for my refund and they ignored Expedia and when I called asking for my refund the desk worker hung up on me two times. I wouldn’t recommend this hotel to a homeless person.

Partner

6/10

Pleasant

27 Apr 2026

Joseph

The laundry machine was broken, staff was alright. My key kept being deactivated. Got questioned about smoking in rooms, which I didn't do. The price was right, room was clean.

Self

2/10

Poor

26 Apr 2026

Corey

I have used Syracuse Inn multiple times and I have usually had a great experience. My expectations are usually very low, because I am simplistic with demands for a hotel; just need running water/shower and a bed.

When I checked in everything is fine, the desk clerk notified me I would be getting towels shortly. I checked in and waited for about 40 minutes and still nothing. I went back up and the same clerk he would be getting one right now. Never showed up. There never really was anyone by the desk when I would leave for the day. Pretty much, I showered with a hand towel that was in the room for two days.

The last night, I went to bed and about twenty minutes later I felt something crawling on my left hand. I get out of bed, turn on the lights and saw a cockroach on the bed. This was at midnight and due to the fact that I never saw anyone at the desk, I felt pretty helpless. Slept on the far end of the bed, because I did not want to sleep on the floor.

Respectfully, I am thank for the previous stays, but I am trying to find another hotel within the area. If the hotel manager is reading this, please check room 129. Thank you.

Self

2/10

Poor

24 Apr 2026

Lisa

I was assigned a second room after the first was too dirty to sleep in. The second room had two empty nightstands and one floor lamp. The tv and dresser were fine. The couch cushions were heavily stained and upon inspecting the mattress, I discovered about 2/3 of it was covered in a mysterious stain.
I left and requested a refund which the host kindly agreed to.
I don’t know where the positive reviewers stayed, but it sure wasn’t at the same hotel!

Self

10/10

Exceptional

19 Apr 2026

Isha

An

2/10

Poor

19 Apr 2026

Charles

Often my physical type seems to cause negative treatment, based on assumptions of negative stereotypes about my physical type. I will say it’s a great price, with safe parking, partly due to “low walkability”.

4/10

Poor

11 Apr 2026

Jennifer

No accessible door. There was an empty Pepsi bottle in our room and no light bulb in one of our bedside lamps. There was a large water bubble on the ceiling above the bed, the heater was falling apart

Partner

2/10

Poor

06 Apr 2026

angel

Common arears were filthy, toilet seat cracked.

Partner

4/10

Poor

04 Apr 2026

Sami

Overall it felt unsafe to stay in the building. They have signs that they are undergoing renovation but outside of seeing things that need to be addressed (e.g., bathroom ceiling caving in, visible water damage, walls that need patching, items falling off of the wall, mechanical items in what should be the breakfast area) we did not see any active renovation. Overall, the building didn't feel, appear or smell clean. We purchased towels and pillows from a nearby Walmart to take a shower and sleep. The smell was a combination of a pet store, smoke and dryer sheets.

2/10

Poor

30 Mar 2026

edward

Awful

Business

2/10

Poor

28 Mar 2026

Lauri

The sheets and towels were stained. The bathrooms were gross, the floors were gross. Not a place I would ever recommend staying at. The noise level was loud. Was not comfortable at this place at all

6/10

Pleasant

23 Mar 2026

Alicia

Parking lot is unkemp, lots of trash dented, a quick sweep could improve it 100%

Self

4/10

Poor

21 Mar 2026

Jennifer

Hotel was under renovation however nothing looked like it did in the pictures online. The light switches in the room did not work had to turn the lights on by hand. The lid to the toilet was cracked in half all of the towels had stains on them. Trim was falling off the side table.
Stains on the carpet next to the bed comforter had a stain on it as well as the sheets. Strong smell of marijuana throughout the hotel we stayed an hour and a half long enough to get ready to go out then we left and got a different hotel.

Partner

6/10

Pleasant

15 Mar 2026

Timothy

Room had no heat. Obviously, staff was aware as the room had a table top heater & a table top fan. Hotels.com never noted that Syracuse Inn was undergoing renovations. You should have been aware of this issue.
Otherwise, everything else was good.

Self

8/10

Excellent

14 Mar 2026

Nick

Spent one Friday night in the middle of March, 2026. Appeared to be very few people staying there that night. Let me preface this review by saying that I did not expect a four star hotel for a one star price. I was looking for the lowest price for a quick, one night stay, and found it at the Syracuse Inn. I booked the room using the Expedia App. I arrived mid-afternoon, check in was easy and uncomplicated. I was given a first floor room, parking was close and easy, as very few people were staying there. Quite a bit of trash and debris was strewn about the parking lot and property, but the interior hallway was reasonably clean. My room was also reasonably clean, but far from spotless. The bedspread had two burn holes in it, but all of the bedding appeared clean. The bathroom was also reasonably clean and the sink and shower had plenty of hot water. The TV worked fine, but not sure how many cable channels were available, as I didn’t search much. The provided microwave and fridge were fine. The only real gripes I had were no internet was available, and the pillows were really bad. Not dirty, just too soft and no head support. But, like I said at the start, I was looking for a low price and I certainly didn’t expect four-star. Would I stay there again? For another one night stay in the middle of March, yes. For a longer stay, say in the summer, maybe not.
BTW, I really liked the carpet pattern in the hallway, for what it’s worth.

Self

4/10

Poor

11 Mar 2026

Kathrine

The room was very disgusting. The sheets were not clean.

Partner

10/10

Exceptional

10 Mar 2026

Cynthia C.

Always clean. Always comfy. Always good value for the price.
Fabulous staff who truly care about their guests.
We will stay again next yime we are in Syracuse.

Family

2/10

Poor

01 Mar 2026

Anissa

They won’t respond to the travel agency on a refund as my train was delayed for a check in.

10/10

Exceptional

27 Feb 2026

Cynthia C.

Always good value for the price. Clean, comfy, great service.

Family

4/10

Poor

14 Feb 2026

Sheri

The hotel itself wasn’t bad and well worth the money except for the fact that when people flush the toilet upstairs I assume it was the toilet approximately 1/2 gallon of water dumpy out of the ceiling right in front of our toilet. You can tell it has been doing it for a long time and they still rent out the room.

4/10

Poor

08 Feb 2026

Rachel

Staff interaction was okay, but not stellar. The hotel common spaces smelled like smoke. In the room itself, the space was worn down with stains on the couch, stains on towels, and unfinished spots on the walls, crack/damage on bathroom door, etc.

Leisure Self

10/10

Exceptional

07 Feb 2026

Cynthia C.

Always a great spot to stay. Really amazing folks! Clean rooms with comfy beds. Always reasonable rates, too.

Leisure Family

10/10

Exceptional

05 Feb 2026

Brian

The staff were very friendly and courteous

Self

10/10

Exceptional

03 Feb 2026

Cynthia C.

Always good value for your money.
Staff is amazing, rooms are clean & comfy, and they work very hard to make your stay pleasant.

Leisure Family

6/10

Pleasant

02 Feb 2026

Scott

The room was clean enough for the discount rate, just don't look for any active services. Plenty of hot water, a working fridge and microwave, but the hair dryer was useless and toilet needs an update. It's fine for a quiet solo night as needed.

Leisure Partner

6/10

Pleasant

01 Feb 2026

Thomas

Bedding was clean, but towels were stained. Front desk guys were friendly, but not often at the front desk. No frills, but a good value.

Leisure Self

8/10

Excellent

28 Jan 2026

Sharon

Service

Business_and_leisure Self

8/10

Excellent

26 Jan 2026

Sharon

Excellent customer Service

Business_and_leisure Self

10/10

Exceptional

25 Jan 2026

Cynthia C.

Always lovely.
Great staff. Clean, comfy rooms.
They will make sure we are not too far from one of the entrances--we are mobility-impaired.
Definitely our fave in Syracuse area!

Leisure Family

10/10

Exceptional

19 Jan 2026

Jaime

The staff was friendly and the room was clean. I was satisfied and I would recommend this hotel to another traveler and I plan on staying there again thank you

Partner

8/10

Excellent

07 Jan 2026

Sharon

Service

Self

8/10

Excellent

07 Jan 2026

Sharon

One dryer not working

Business_and_leisure Self

8/10

Excellent

06 Jan 2026

Sharon

Nice

Business_and_leisure Self

10/10

Exceptional

06 Jan 2026

Cynthia C.

Staff is always amazing. There have been a lot of upgrades done on the property. They try to make sure all your needs are met.

Leisure Family

6/10

Pleasant

03 Jan 2026

Morgan

It was decent for the 6 hours we spent there while passing through, but definitely needs some work. The bathroom door was broken as was the extra lock to the room door. It also had a funky smell.

10/10

Exceptional

01 Jan 2026

Cynthia C.

Staff is always fabulous. Rooms are always comfortable & clean. They do their best to give you specific rooms if requested. We stay there at least once a month, & we will stay again when in the area.

Leisure Family

2/10

Poor

31 Dec 2025

Joshua

Worst stay by far

Partner

8/10

Excellent

31 Dec 2025

Sharon

Safe and quiet

Business Self

6/10

Pleasant

27 Dec 2025

Marla

Room was clean bed was comfy towels were old and stained hallways dirty, lots of damage to the building saw a prostitute in the area near the hotel and a lot od undesirable types of people

Leisure Self

2/10

Poor

26 Dec 2025

Sandee

Room was dirty. Staff were disrespectful

Leisure Family

8/10

Excellent

25 Dec 2025

Angel

The desk guy was super sweet , made sure i got what i needed .

Leisure Family

2/10

Poor

21 Dec 2025

David

The room door was off set because the top hinge was so loose making it difficult to close. Also the safty latch used in case someone has a key was broke. The bathroom door must have been kicked in in the past and the door hasp was completely missing and because of the door being busted wouldn't close or even stay closed. The hotel 2nd floor smelled of marijuana all the time. The tv remote only worked sporadicaly since the batteries inside are so corroded there wasnt even silver showing for a good connection. There was someone with a dog near our room barking at all hours of the night sometimes. The room where you would sit for coffe and donuts in the morning was filled with Air Conditioners making the entry area smell. I was bit by some kind of bugs at night leaving me with bumps and itching. I'm assuming bed bugs but I didn't see what they were. I've been in alot of hotels and I must say this is in my top 5 worst I've been too.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Anthony

I think it was great, for the money. $50+ a night, I've stayed in some crazy places for much more. Baragin hotel.

Leisure Self

10/10

Exceptional

15 Dec 2025

Cynthia C.

Clean & comfy rooms, lots of hot water, and the staff is amazing. They do their best to honor requests for roon placement due to mobile impairments. We will stay again in the future.

Leisure

8/10

Excellent

14 Dec 2025

Antoinette

Staff was nice. It was clean. Would stay there again. Great price.

Business_and_leisure Partner

10/10

Exceptional

13 Dec 2025

Cynthia C.

Nice folks. Clean rooms. Good value. We always stay there if we are in Syracuse.

Leisure Family

4/10

Poor

11 Dec 2025

ADAM

Room amenties

8/10

Excellent

10 Dec 2025

PAUL

Everything was fine

Business

8/10

Excellent

09 Dec 2025

Alicia

Yes

2/10

Poor

05 Dec 2025

Jovan

Smell like smoking

2/10

Poor

04 Dec 2025

Agar

Stay away from this place. I checked in to three different rooms because the first bathroom was leaking, there was water all over the floor when I entered, the floor was dirty, the pillows had dirt and stain on them. The second bathroom was so dirty with urine stains on the toilet seat, when I asked the front desk employee to get someone to clean it, he told me to clean it myself. Third room was also dirty, furnitures and the walls are so old and everything is falling apart and smells so bad. Staffs were so rude. The pictures of the rooms that are posted on the website are misleading, they don’t look like that in real life.
I checked in at midnight and checked out in the morning. The worst hotel ever.

Family

10/10

Exceptional

04 Dec 2025

Taylor

This place was great for the price

Business Self

10/10

Exceptional

03 Dec 2025

Brett

This is a low grills property with a fantastic staff, spotless rooms and comfy beds. Could not ask for anything more. So glad I chose this property in my travels!

Self

8/10

Excellent

01 Dec 2025

Charles

Staff Friendly and helpful.My three day stay can’t complain.Theres some renovation going on but besides that it was good.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Shirley

Very peaceful ☺️

Leisure Pet

10/10

Exceptional

29 Nov 2025

Cynthia C.

Clean & comfy rooms, no smell of pot smoke in the hallways, nice folks. Will stay again.

Leisure Family

6/10

Pleasant

27 Nov 2025

Jason

Water was hot, heat worked, bed was pretty good. Room was pretty rough otherwise.

Self

10/10

Exceptional

22 Nov 2025

Christopher

The hotel was very nice, clean and i enjoyed my stay

Leisure

10/10

Exceptional

18 Nov 2025

Cynthia C.

Always a great choice in Syracuse.

Leisure Family

10/10

Exceptional

18 Nov 2025

Cynthia C.

Always a great choice.
Staff is AMAZING.
Rooms are nice & comfy.
Lots of hot water.
And they are very helpful with making sure the room meets our accessibility needs.
Will ALWAYS stay here if in Syracuse.

Leisure Family