Name: Quality Inn East Syracuse - Carrier Circle
Address: 6555 Old Collamer Road S Building A, East Syracuse, 13057, US

8/10

Excellent

13 Jul 2026

John

Parking

Self

2/10

Poor

12 Jul 2026

Phillip

Absolutely stay away. Don’t even waste your time.

Family_with_children

6/10

Pleasant

12 Jul 2026

John M

I think the area and place needed an update

Self

6/10

Pleasant

12 Jul 2026

Shamira

The pool and fitness room were being renovated. I received an email about them a day after booking. The desk attendant did not tell anything about the complimentary breakfast. My room was cold. I tried to adjust the thermostat but it was be cold or turn it off. My Queen sized bed had a twin flat sheet turned sideways along with a thin blanket. My tv was crooked. I struggled a little with getting to the channels. When I turned the tv on it was on a channel. I pressed the channel button it turned to WiFi info etc. Then the remote stopped working. I left everything for about 5 minutes and tried again. The remote and the tv worked like nothing happened.

Family_with_children

6/10

Pleasant

12 Jul 2026

Tasneem

People are smoking weed and cigarettes all around hotel building. Also, It is too noisy. And they will charge you and then inform you that all facilities are currently under construction. The hotel lot
Looks like an abandoned industrial area

Family_with_children

6/10

Pleasant

12 Jul 2026

Susan

There was no chair in the room besides the desk chair. Breakfast as ok but was lacking protei

2/10

Poor

11 Jul 2026

Alexander

Don't go there. Poor Qualiy hotel. Not worth the money spent.

Partner

2/10

Poor

11 Jul 2026

Melissa

We didn’t stay because air conditioner was broken we arrived very late about midnight. We had already paid yet no phone call to give us a heads up!

Family_with_children

6/10

Pleasant

10 Jul 2026

Margaret

We were told we couldn't take food up to our room and the water wasn't that hot. Our view was of the indoor pool which was empty and just had a mattresses and sofas in the area.

Worked well for our sons orientation at Syracuse.

Family

8/10

Excellent

07 Jul 2026

Brian

Updated room. Quiet Property.

Self

4/10

Poor

06 Jul 2026

Gonesh

Nothing was great

Family_with_children

10/10

Exceptional

01 Jul 2026

Taye

Room conditions were'nt that great, not sure if its wear and tear, or previous visitors. Remote didn't work, has a bad habit of leaving remotes for wrong TV's .

Would like the pool to be open soon hopefully.

Other than Everyone was cool! and the stay was great, as always.

Self

2/10

Poor

01 Jul 2026

Deepana

Very old and lots of construction debris around did not feel safe

Family_with_children

6/10

Pleasant

01 Jul 2026

Robert

Room was 6 out of 10. Stained blanket, stains on floor. But all in all, not too bad. Staff was friendly. Kids were running up and down the hallways all night. But that's the parent's fault. I'd stay there again.

Self

8/10

Excellent

30 Jun 2026

Eric

Great staff everyone was so helpful

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Gabriela

We spent one night here on to Canada, and the hotel was great! It’s conveniently located right off I-90. The rooms were spacious, and the beds were comfortable. They also offer a free breakfast, which is a nice bonus! Overall was very comfortable.

Family

2/10

Poor

27 Jun 2026

Laurie

We did not stay. The room was very gross. Bedding was stained, there were hairs in the bed on the sheets, the door was broken and we did not feel safe. The outside of the toilet was dirty. We immediately left.

Partner

8/10

Excellent

25 Jun 2026

Suk Bun

nice staff

Partner

2/10

Poor

23 Jun 2026

Samantha

Not family friendly. A lot of out of town workers. Dirty couches and rooms. Said I had an upgrade and I never got one. Moved to different hotel.

Family_with_children

6/10

Pleasant

22 Jun 2026

Richard

Room

6/10

Pleasant

22 Jun 2026

winifred

The night that I arrived they had to change my room two times, first when I got to my room the door was open and broken. Went to inform them of the situation and they gave me another room and when I open the door what a bad oder again I had to inform them. Finally I got another room couldn't use the wifi, because it just didn't work. I can say that the breakfast was good and the lady that works there very well manner. I should get refunded for all I went to the first night.

Family

2/10

Poor

22 Jun 2026

Naja

The room was extremely dirty, pillows had stains on them, a bottle cap on the floor, spider webs on the curtains. We stayed in the room for a few minutes noticed the conditions and booked elsewhere.

While navigating back to the front desk we noticed trash in the hallway in multiple sections, holes/lifted carpet in the hallway. Due to a flight delay, we arrived super late well after midnight. We thought that it was just super dark outside but noticed that there were actually huge trash bags covering the windows in one of the sections that we had to walk through to get to the front desk.

The hotel is currently trying to charge me for a night’s stay when we only stayed for a few minutes, despite sharing photos of the conditions.

Please pick somewhere else.

8/10

Excellent

21 Jun 2026

NATALIA

It was 60 degrees in Fahrenheit in a room. People who work there, told me that it is a summer time and no heat available in any room when I asked to move me to another room. I would rather pay more money but be comfortable

Self

6/10

Pleasant

21 Jun 2026

Naisha

They owe me money. Couldn't figure out where the charge came from and this charge isnt on my itemized receipt. They owe my card $219.96 . Other than that there was this Amazing front desk lady she was sweet and very helpful to me. The beds are hard. They kept the hotel very clean!

6/10

Pleasant

21 Jun 2026

Kevin

The bathroom and living area had been modernized and appeared to be clean
But the toilet didn’t function very well
The business property is very large looks in need of a renovation

Self

10/10

Exceptional

20 Jun 2026

Michael

Hotel was great, staff was super helpful. We’d definitely stay again.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Dennis

Was a nice place to stay, room very clean. Had to leave really early in morning so I didn't get to try breakfast but maybe next time.

Self

8/10

Excellent

14 Jun 2026

Tonya

Good

Family_with_children

8/10

Excellent

14 Jun 2026

Martha

It was clean but there was no clean up
Of the room when we were gone the first day . The phone did both work,- -and toilet was not flushing properly so I fixed it easily,

Friends_and_family Friends

8/10

Excellent

12 Jun 2026

Haggai

The value for money was worth it

Self

2/10

Poor

07 Jun 2026

Mark

Our reservations were for a Suite, 1 King Bed with Sofa bed. We were given a room with 2 Queen beds, AC was not functioning, on the wall was an opening with exposed live wires (literally), no light in the bathroom and entranceway, toilet paper roll was on the floor because the holder was broken, windows were onto an internal room where there was a wedding till past midnight (forget sleep), cofee machine broken for the whole stay. When we complained we were told that all were booked. This was a literal nightmare. I don't think that we should be charged for this. I will attach photos to show that I am not exaggerating. Definitely you should NEVER recommend this Hotel to anyone.

Friends_and_family Friends

8/10

Excellent

07 Jun 2026

Jo-Ann

The staff were very helpful.
My only criticism would be the tiles in the bathroom floors.
They need an upgrade in the grouting.
The floors must have been recently washed as they were a bit slippery.
Some new decorating would also help.
Thankyou…

Self

8/10

Excellent

07 Jun 2026

James

N'nannika provided excellent customer service. She was extremely attentive to each customer's needs. She was able to multitask and prioritize each problem/ question that was presented to her grace and poise. She is qualified to be manager and should be promoted above her peers. Job well done!!

Friends

6/10

Pleasant

07 Jun 2026

Shawn

Front desk person was sitting off to the side playing on their phone. Had to ring the bell twice, took another minute before being helped. Not very friendly and no information about breakfast.
Breakfast staff very friendly and attentive. Very noisy in the halls and parking lot. Rooms not very sound proof.

Partner

2/10

Poor

01 Jun 2026

Megan

Room was dirty, atmosphere is uncomfortable, we ended up checking out before we even got the car unloaded. Do not recommend.

Pet

8/10

Excellent

29 May 2026

Mario

Todo muy bien

10/10

Exceptional

29 May 2026

Anant

jhkk

2/10

Poor

26 May 2026

Michael

The place I think is under renovations. It can only explain why the carpeting in the hallway had a plastic layer on top. The place smelled of something. Not sure what it was but it was not pleasant. The complimentary breakfast was awful. No choices really. And it seemed like the family that was there were only there for whatever free food they had and not actually people who are staying at the hotel. Also security is terrible. The pool looked nice. Unfortunately there wasn't any water in it and it appeared to be a storage room. Had a random stranger start knocking on our door at 11am at night. And he kept knocking all the way up to when the cops told him to stop. Apparently he was there to visit Victoria. Well there was no Victoria to be seen in our room. So overall I would never stay there or any other Quality Inns ever again. This isn't the only place by Quality where we have experienced issues. So unless you are a hooker named Victoria I would not recommend this facility. Oh and Victoria, well played.

Family_with_children

8/10

Excellent

25 May 2026

Leroy

I enjoyed my stay. The room was clean. The breakfast bar was satisfying and front desk was very helpful.

Self

6/10

Pleasant

20 May 2026

Dianna

Parking was secure, ac broken room was hot. They are remodeling and we were in the ghetto part of the hotel that was under construction

Partner

8/10

Excellent

18 May 2026

Victoria

Great pick

8/10

Excellent

17 May 2026

Jim

The refrigerator on our room did not work the entire weekend, other than that it was fine

Pet

8/10

Excellent

16 May 2026

Elena

The parking is fine, but the part of the building is under constraction

8/10

Excellent

15 May 2026

Maria-Michele

Had to switch rooms but no issues doing so. Air was building controlled so it wasnt turned on only heat. Staff was amazing. Amenities were basically unavailable during remodeling, which had no effect of stay.

Family_with_children

6/10

Pleasant

12 May 2026

Linda

The heat worked fine however the water in the shower was lukewarm at best. Cleaning staff was marginal. Parking was adequate and safe

Self

2/10

Poor

11 May 2026

Francia

Hotel should be condemned, old, falling apart, mold in the bathroom, missing outlet cover, yellow pillow cases.

2/10

Poor

10 May 2026

Maria V

My room had bed bugs

4/10

Poor

10 May 2026

Evelyn

Very simple, not the cleanest tub. The outlets were limited and so loose the plug fell out. There was no cleaning service daily.

10/10

Exceptional

10 May 2026

Theresa

Everything was very nice. The only hiccup we had was our keys would not open up any of the building entrances.our room was quite a distance from the main lobby and we wanted to use a closer door but our key wouldn’t unlock any of them.we switched out our keys a couple of times but to no avail.But everything else was perfectly fine.

Friends_and_family Family

6/10

Pleasant

09 May 2026

Gerald

The room was partially remodeled Bathroom was old. Building is under construction and workers walking the hall outside the room. Did not like opening the door and seeing workers traipsing thru the hallways. The air conditioning was horrible!!!! Temp in room as low as could go and heat was coming out the vents!!! We had to go outside to cool down. We had No staff complaints. Breakfast was as expected.

Family

10/10

Exceptional

09 May 2026

Noha

The staff was very nice and friendly but the hotel was very run down and old. I think they are doing renovations but the room we stayed in was so old. Other than that the room was clean.

10/10

Exceptional

09 May 2026

Quaniqua

The air conditioning wasnt working. They was renovating but anything i needed it was there. I feel just a little more selection for breakfast would be great like fruit and whipped cream for the waffles more cereal selection and baked goods like muffins. Also there was one post for cigarettes butts but if they have a can by the other entrance that needs the key would be nice because there was alot of cigarettes butts on the property where the flowers grow. Made it look a bit trashy but other then that no issues. Also having forks out so when ppl have noodles or food they can eat it. Me and my daughter had to improvise and use the coffee stirs for forks lol.

Friends_and_family Family

2/10

Poor

08 May 2026

ERIC

Dirty room. AC broke down. Heat can’t control temperature. Breakfast terrible.

Partner

2/10

Poor

08 May 2026

ERIC

Breakfast terrible.

Partner

10/10

Exceptional

05 May 2026

Yordanka

I'm happy with our stay here. The bed and pillows were comfortable. Staff was nice. Room was clean. Breakfast was OK. It is quiet and near the airport. There were some bathroom complains but overall everything was good. Thank you so much!

Family_with_children

8/10

Excellent

05 May 2026

Quaniqua

Air condition didnt work just was blowing hot air but thats it

Friends_and_family Family

6/10

Pleasant

05 May 2026

Jeanette

Staff was pleasant.

Family

2/10

Poor

05 May 2026

Owen

Would not recommend. All amenities we closed. Continental breakfast was a joke. You had to cook your own food.
Went there on a wednesday. Had to ask 3 times to get new towels and bedding. They didnt do anything about it till the 3rd time I asked which was sunday 4 days after check in. Very disappointed. Honestly would like my money back.

Construction on the roof the entire visit so getting woke up at 8 am on a vacation is quite ridiculous.

Partner

6/10

Pleasant

04 May 2026

April

The staff that helped at night was very kind. Unfortunately the floors were sticky like someone dumped honey on them and I had to literally wash them myself to walk around and there was pee all over the back of the toilet and around it that it smelled so bad. I have pictures as well.

Family_with_children

2/10

Poor

04 May 2026

Yessenia

I was given a room where next to it, at 7AM they started doing construction and they were hitting the wall and it was a horrible noise. I was not able to sleep. If they know they are doing construction why would you put a guest in the room next door? I asked for another room, I had to go back and ask again around 2pm and finally they gave it to me.

Family

4/10

Poor

04 May 2026

Kenneth

The hotel is being renovated. It should not try to operate during this process. We should have stayed elsewhere.

2/10

Poor

03 May 2026

Theresa

Dirty carpets in common areas, room was hot but no way to cool it off expect opening a dirty window with no screen that sat over a dumpster. Police activity during my stay. Staff was sarcastic and not helpful. Smelled bad.

Self

2/10

Poor

03 May 2026

Syed

Excellent staff at check in, very pleasant , helpful and professional. Room was horrible front door has to be pushed using all your weight to close. Bathroom horrible flush tank did not work as well as room phone. Had to go to front desk receptionist very helpful changed room. Hotel under renovation so not recommended until it is completely renovated.

Family_with_children

6/10

Pleasant

03 May 2026

Spencer

Started with mens underwear still hanging from shower rod upon arrival. Room is dated and the AC did not work in the morning and made the room hot. And there were other things, but I'm not going into detail. Probably would not stay again.

Self

2/10

Poor

02 May 2026

Manuel

Day continental Breakfast and they only have waffles and Orange Juice.

8/10

Excellent

02 May 2026

David

The price (at the current time) was great for me. It turns out this is because the hotel is undergoing significant renovation (April/May 2026). There were more workers than guests and the hotel condition is not great. But the price was great and the room was adequate. I will be back soon because of the price. I assume once the renovations are done the hotel will be back in better condition. Couldn’t complain with the current price though.

Self

8/10

Excellent

01 May 2026

Joseph

They were under construction. The pool was closed and the laundry machines were all broken. The room was fine

Self

6/10

Pleasant

29 Apr 2026

Reg

The place has a TON of potential. I am unsure if they are in the process of doing some upgrades, but it appears they were. I would stay again, but wouldn't be my first option. It did the job. Unfortunately, they did not have soap or shampoo in the room, I had to go to the front desk. The staff was definitely friendly and tried to help out. I was only there for one night.

Business

4/10

Poor

26 Apr 2026

Georgette

Very disappointed the pool wasn't working, the breakfast isnt worth mentioning due to them having NO food and very limited parking due to construction. I will say the room was clean .I tried to make the most of it with low tunes but even that was short lived by the fun police knocking on the door at 7pm on a Saturday night🙄So no pool , breakfast parking or music!

Friends

8/10

Excellent

22 Apr 2026

Jeremy

The floors needed to be mopped. The staff were friendly and very responsive. It was a bit warm, but too early in the season for the AC to be working. The fan option was not sufficient in keeping the room cool. The price is right though, and I would stay here again.

Friends_and_family Friends

4/10

Poor

20 Apr 2026

Gregory

On Friday night I had very loud people talking, screaming in the hall outside my room from midnight to 1am. I called the front desk, and they said they would look into it.

Not sure anything happened.

Self

2/10

Poor

19 Apr 2026

SRIVATSAVA

I rarely write reviews, but this stay was very disappointing and felt like a complete waste of money.

We stayed for three nights and had no housekeeping at all. We had to request towels multiple times before receiving them, and our beds were never made or toiletries replaced.

The hotel is in very poor condition. There were active roof leaks in the common areas, and inside our room the bathroom had small leaks as well. The bathroom door lock was broken, and areas like the staircase were messy. Most entrances were closed, making access inconvenient.

Breakfast had very limited options, which honestly matched the overall condition of the property.

Overall, the place felt poorly maintained and unsafe. This stay was disappointing and not worth the money at all. This property should not be listed until major issues are fixed.

Friends_and_family Family

2/10

Poor

17 Apr 2026

Marlon

Heat was not working
No towels in the bathroom
The water was weak and slow
The bed was hard and the sheets was stiff and rough.
There was no AC not working

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Brianna

Cleaning great, ac perfect, parking little crammed but perfect for the construction situation.

8/10

Excellent

13 Apr 2026

Michael

In a 7 night stay, no one changes towels or spruces your room; new towels, shower soap, or a set of new sheets.
However, take it upon yourself to go to the check in desk to get it yourself.

Self

6/10

Pleasant

12 Apr 2026

Carrie Lynn

For the initial check in we had to wait for 10 minutes to be helped. Having two empty containers in the shower was surprising (shampoo & conditioner), but not having any soup in the entire room to wash our hands after using the restroom is simply unacceptable.
Cheap visit $100. But no soap makes it disgusting.

Partner

10/10

Exceptional

12 Apr 2026

Dajah

Great place

Partner

6/10

Pleasant

08 Apr 2026

Michael

Kudos to the staff/policies ensuring safety; do you have reservations?, what's your car to park in hotel grounds?
I didn't appreciate no microwave in the room but I'd fringe.
I didn't appreciate extending online but had to check out for previous week and come back after 3:00 pm to check in again for another week.

Self

10/10

Exceptional

05 Apr 2026

Alexie

Nice

Friends

4/10

Poor

05 Apr 2026

Lydia

Dear Choice Hotels Corporate Team,
I am writing as a local resident of Syracuse, New York, to share my recent experience at a Quality Inn property in the area. I previously stayed at this location approximately three years ago and found it to be in very poor condition at that time. Recently, I chose to give the property another opportunity, especially after learning that renovations had been made.

While I do acknowledge that some updates have taken place, I must express that the hotel still has a long way to go in meeting acceptable standards of cleanliness, maintenance, and overall guest experience.

One of the most concerning issues is the apparent lack of adequate staffing. The limited staff present seemed overwhelmed, which resulted in important areas being overlooked. The bedding in my room did not appear to be properly checked or prepared, and I ultimately had to request fresh linens and make the bed myself. Although the staff member who assisted me was polite and accommodating, the situation itself was unacceptable.

Additionally, there were serious cleanliness and maintenance concerns. The hallways were not well-maintained, and there appeared to be possible mold within the heating unit in the room. I also observed what looked like pest-related issues, which raised further concern about the overall condition and safety of the environment.

There also seemed to be a significant number of pets on the property, and it was unclear whether the hotel is officially pet-frien

Family_with_children

8/10

Excellent

04 Apr 2026

Debbie

My room was quiet and provided the bed and shower I needed. The property was a disaster though. Holes in the ceiling, water damage, ripped carpet. And a very, very skeleton staff. But the staff, when you could find them, were kind.

Self

8/10

Excellent

03 Apr 2026

DANIEL

Good

Business Partner

10/10

Exceptional

01 Apr 2026

Anderson

Easy to park, clean and comfortable

Partner

6/10

Pleasant

30 Mar 2026

Eileen

The breakfast menu was extremely lackluster. Cereal, waffle maker, toaster..There were apples and bagels. There was no breakfast meat or not hot eggs. The eggs were hard boiled. Meh.

Self

8/10

Excellent

28 Mar 2026

Ralph

Yes

8/10

Excellent

24 Mar 2026

Paul

Room was clean. Staff was nice. Breakfast was fine.

Self

10/10

Exceptional

22 Mar 2026

Montana

staff is amazing

6/10

Pleasant

22 Mar 2026

Declan

Kinda a boring breakfast only had cereal and waffles no eggs or bacon or sausage.

Family_with_children

8/10

Excellent

21 Mar 2026

Stay

N/A

Partner

8/10

Excellent

21 Mar 2026

Jennifer

Clean room, staff nice. Some areas of the hallway had a musty, wet, smell lots of dogs in the building.

Partner

4/10

Poor

17 Mar 2026

Robert

Room dirty. Laundry facilities dirty

8/10

Excellent

16 Mar 2026

Roxanne

Everything was fine, staff were nice, helpful and friendly.

4/10

Poor

16 Mar 2026

oliver

A lot of state funded people are living here. The room wasn't as clean as it should be (we found hair in different places). The fire alarm went on for no reason, and Noone from thecstaff said it was clear to return inside (instead they took the opportunity to smoke). It looks like it was once a nice hotel, but it has depleted (many of the areas were empty ot locked down).

Partner

8/10

Excellent

15 Mar 2026

Jacob

Clean room but never came and cleaned it or replaced towels

10/10

Exceptional

09 Mar 2026

David

I personally enjoyed my stay.

Self

2/10

Poor

08 Mar 2026

Crystal Ellen

I had to change rooms 3 times because the first had water all of the floor & the second was marks cleaned but had toothpaste on the sink and debris on the room floor.

The exterior side doors of the hotel do not lock at all. The breakfast is only waffles, two cereals, and a small selection of breads. The rooms are in rough conditions- toilet handles need held down to flush, tubs don’t drain, sink faucets do not extend out to wash hands, mildew everywhere. The parking lot has massive potholes everywhere. Lastly, don’t plan to utilize WiFi as it does not work.

Family_with_children

6/10

Pleasant

01 Mar 2026

Annette

Room was good, Staff was amazing. Would choose again if back in town.

Partner

8/10

Excellent

01 Mar 2026

Marianne

Staff was nice and helpful.

10/10

Exceptional

01 Mar 2026

Junior

Good

8/10

Excellent

27 Feb 2026

Cody

Everything was very clean and overall a good place. No heat in my room and i stayed for 8 days for work so i had to buy a heater for my room. Other then then great stay.