Cresthill Suites Syracuse

10/10

Exceptional

13 Mar 2026

deanna

Yes

Partner

6/10

Pleasant

10 Mar 2026

Ryan

Room was clean overall but sofas covered in pet hair. Old beaten furniture. Parking lights out.

10/10

Exceptional

09 Mar 2026

Shiraz

Breakfast was fresh, room clean. Excellent overall

Self

6/10

Pleasant

09 Mar 2026

James

Bathroom was in difficult shape. There was no plug in the bathtub. It took 3 days but that was addressed. The toilet lid was broken. The water wasnt hot. Staff were heavy smokers. They didnt pick up after themselves leaving picks of butts on the parking lot.

Family_with_children

4/10

Poor

06 Mar 2026

Sudha

When we checked into the room late at night night, we noticed the room was dirty. Garbage unchanged, dust and dirt in the sinks the top and on the floor. We were too tired to change rooms so we requested a late checkout instead. When it was time to check out, I half an hour before checkout time they called us and notified us that we couldn’t get a late checkout due to the hotel being booked solid. We checked Expedia and noticed that they still had plenty of room; so they lied to us. We’ve asked to speak to manager, and he refused to talk to us and stated that we could not get a late checkout. We did not appreciate it the treatment we got from staff and we will not recommend this place to anyone.

Partner

6/10

Pleasant

02 Mar 2026

Mary

You need people that really clean the room, not just say they did. The floor throughout was visibly dirty. Hair all over the floor in the bathroom. Dirt build-up around the bathtub, and in the corners. You could tell the floors were not swept or mopped. There was a dirty spoon in the dishwasher with dried caked on food and is probably still in there. The kitchen drain smelled like mold.

Partner

6/10

Pleasant

01 Mar 2026

Kathleen

When we checked in the woman working the front desk was on her phone and never got off while we checked in or 10 minutes later when I came out to tell her our tv remote wasn't working. But the far more annoying thing was our room was directly next to a back door. In the evening they lock the front door so guests can only come and go through one of the back/side doors. That door was insanely loud!!! Till one in the morning people were coming and going and every time the door closed it slamed shut and made our windows rattle. It's such a shame because other than those two things we actually thought it was a good spot. Very convenient and we loved having the separate living space. We would actually consider staying here again and say we had to have a room upstairs. and hope for better customer service.

6/10

Pleasant

22 Feb 2026

Vanessa

The room was in good condition, but the room had an off odor. The furnishings needed some updating. The floors were clean. The king sized pillow top bed was the best feature. Amenities were sparse. A previous guest lest food covered dishes in the dishwasher. Staff addressed it same day I told front desk. Maintenance also cleared slow running sink when notified.

Self

8/10

Excellent

20 Feb 2026

Tuanis

The convenience of having a kitchen and a fridge makes a big difference

Partner

10/10

Exceptional

16 Feb 2026

Antoinette

Very clean, quiet, staff was helpful

Partner

8/10

Excellent

06 Feb 2026

Shari

Front desk staff was courteous and helpful both when checking in and when checking out.

6/10

Pleasant

04 Feb 2026

Allison

Room wasn’t clean. Very dingy. Wouldn’t stay there again

6/10

Pleasant

18 Jan 2026

Mary

They were out of eggs at 9. There was a vent in living room area with black mold on it and on the wall around it. No hand soap in the bathroom. Hair in the tub and on the shower curtain.

Partner

10/10

Exceptional

14 Jan 2026

Kathleen

Breakfast was fresh. Only one thing the ac in the room was to loud.

Leisure Family

10/10

Exceptional

11 Jan 2026

Veldra

There was a variety of hot and cold foods with the option to make your own waffles. Everything was clean and neat. You could also get coffee and cocoa all day.

Friends_and_family Family

6/10

Pleasant

08 Jan 2026

Tiffany

We stayed here twice 6-7 years ago and it has gone down hill. It probably hasn’t been update in a few decades. The part of the hotel our room was in smelled of fried food and must. The paint was peeling off the cabinets, there were stains on the sofa, there was a crack in the sink, and chips in the bathtub and the hair dryer looked like it was from 1972 (not joking). The manager asked us questions like how many people are staying in the room and if we had any pets. Which is fine but it was the way he asked that was off putting. We told him how many and that we did not have pets but it felt very invasive since I’m pretty sure the number of people was stated on our reservation. He tried to make light of it by smiling and telling us that some people don’t like his questions but they can just leave. Then he gave us the wrong room. When we went back to the lobby the girl at the counter pointed at the monitor and told him ‘you put them in the wrong room.’ It felt like he was trying to catch us in a lie. It was kind of offensive. I will say it was very cheap. Next time we will pay more to stay somewhere else.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Douglas

The room was clean, and the staff was friendly and efficient.

6/10

Pleasant

03 Jan 2026

Michael

The heating didn't work in the room that my kids slept in and there was no heat in the living room area.

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Susan

Clean rooms but the grounds had a lot of debris .

Leisure Pet

8/10

Excellent

30 Dec 2025

Harry

Staff

Partner

10/10

Exceptional

28 Dec 2025

Linda

Clean and well stocked.

10/10

Exceptional

27 Dec 2025

Linda

Room was clean. Staff friendly and Breakfast area was clean and good!

4/10

Poor

27 Dec 2025

CHINEDU

Room felt neglected.

Business Self

6/10

Pleasant

23 Dec 2025

Loren

The staff is always good. We feel comfortable in the suites and the breakfasts are good.
We stay one night a month through most of the year and there have been a few disappointments. Three times there were no clothes hangers. One of those times the staff could not find any for us.
One night the heater was very noisy and failed to keep the room warm enough.
Recently I found that, upon entering, the dishes had not been put away and the trash container had not been emptied. Also the toilet failed to flush properly.
On two occasions entry hardware was not working right.

Leisure Family

10/10

Exceptional

18 Dec 2025

Jennylynn

Love the privacy

4/10

Poor

15 Dec 2025

Austen

Yes. The room was indeed not up-to-par. Not well maintained. No hangers for clothes in the closets. And not much amenities. And no body lotion!

Business

10/10

Exceptional

14 Dec 2025

Daniel

Fine room, fine continental breakfast!

Leisure Self

10/10

Exceptional

07 Dec 2025

Melissa

The room was amazing, more than expected for the price. Only complaint was the water pressure and semi cold shower.

Leisure Partner

2/10

Poor

06 Dec 2025

Danny

My second room, After two hours with the heat on high, the room was still ice cold. I wanted to shower but there were no towels. I tried to go to another hotel and get a refund but I booked through Expedia and the hotel could not refund me. The first room had a bad smoke alarm and kept chirping every 30 seconds so I lived to the above room. I am now on my third room and it is after 11 pm. I will be seeking a refund.

Leisure Self

6/10

Pleasant

06 Dec 2025

Brandon

Cleanliness

Business

6/10

Pleasant

06 Dec 2025

Brandon

Water leak from the bathroom ceiling, ask fir house keeping and they didnt clean the kust made the bed and new towels.. breakfast was good

Business

8/10

Excellent

06 Dec 2025

Zahira

Overall good value for the price. Staff was friendly. Plumbing from adjacent room was loud.

10/10

Exceptional

04 Dec 2025

Angela

Comfortable, clean rooms. Friendly staff, quiet, good breakfast.

Leisure Partner

6/10

Pleasant

04 Dec 2025

Umar

Dirty bed sheets and room. Useless Gym equipment

Business Self

10/10

Exceptional

30 Nov 2025

Ricky

Room was nice and clean, staff were polite, and breakfast was pretty good

10/10

Exceptional

29 Nov 2025

Allen

Great very friendly and professional

Business

10/10

Exceptional

29 Nov 2025

Jessica

Clean room, nice staff, decent breakfast super close to where we needed to be. Beds were so comfortable. We stood here one night no complaints at all.

Leisure Family

10/10

Exceptional

28 Nov 2025

Alice

Maria and Ash stood out as the best part of our stay. We were staying in the area because of a relative in the hospital. Things were confusing and stressful. Both Maria and Ash had answers and suggestions to make our stay in the area easier.

Friends_and_family Family

8/10

Excellent

25 Nov 2025

Jami

The front desk clerk was very cordial. I was pleased with the room, (I had a king bed suite) and for the price, it was great! I will definitely be back when I have to be in the Syracuse area again.

Business Self

2/10

Poor

25 Nov 2025

Jasmine

There was roaches in my microwave and oven and they would not do anything together than move me my husband and our 2 year old in the middle of the night to a room right across the hall from the infested room. I am very disappointed with how it was handled and still have yet to hear from the manager regarding any sort of compensation for our terrible stay.

2/10

Poor

25 Nov 2025

Carlee

The room was dirty, there was exposed wires around the heater. When I went to check the sheets there was dandruff and hair along the back of the mattress. There was garbage in. The disposal. There was tape hanging off a picture . There was frosting or food on the couch and chair . The bathroom was dirty. I didn’t stay.

Leisure Partner

8/10

Excellent

24 Nov 2025

Kelly

Stayed here many years ago and it was excellent. A little worn down compared to our previous stay. Love that there is no carpet in the room. Had a few keto friendly options for breakfast which was nice. Would stay again.

Leisure Family

10/10

Exceptional

21 Nov 2025

Kendra

Staff was friendly and very helpful!

Leisure Family

4/10

Poor

21 Nov 2025

SahLeem

My partner is hearing empaar

10/10

Exceptional

16 Nov 2025

David

Our stay was excellent! The staff was very professional, courteous and kind. My husband and I were in Syracuse for a funeral, and the front desk representative was extremely hospitable, making sure my family was comfortable as we gathered in the lobby near the fireplace with our extended family after the funeral service.
The hallways were quiet, and we had a very restful sleep. Our rooms were very clean and comfortable. Furniture was outdated, but it was not a problem for us. There was evidence of many other upgrades in the lobby: a fantastic coffee machine with complimentary coffee 24 hours a day. The breakfast was great and plentiful. Overall, we enjoyed our 2-day stay and if we need accommodations in Syracuse again, we will go back there!

Leisure Partner

2/10

Poor

15 Nov 2025

Derrick

Yes

Partner

10/10

Exceptional

15 Nov 2025

Lysandra

The room was very clean/ a piece of garlic bread was left in the oven but other than that clean and nice.

10/10

Exceptional

14 Nov 2025

Eliezer

Clean decent room. Clean hotel great towels

Leisure Family

10/10

Exceptional

13 Nov 2025

Kyle

clean room. friendly front desk.

Leisure Family

8/10

Excellent

13 Nov 2025

Linda

Desk Staff were very friendly. Room was clean. Breakfast was good.

8/10

Excellent

12 Nov 2025

Raymond

Could not ask for better accommodations.

Business_and_leisure Partner

10/10

Exceptional

03 Nov 2025

Sheila

Comfortable and clean

2/10

Poor

02 Nov 2025

Mylene

The room was not in good shape, many things broken, missing, etc. Strong odor in the hallway and in the room. Hotel didn’t feel safe.

10/10

Exceptional

02 Nov 2025

Mary

Room was great, price was great and staff was great

Business Family

8/10

Excellent

01 Nov 2025

Tyler

Washroom toilet didn’t have great suction. Also, power went out at night for a while. Breakfast was OK.

Friends_and_family Friends

8/10

Excellent

31 Oct 2025

Sarai

nice room size; great value

Leisure Self

10/10

Exceptional

29 Oct 2025

Dennis

Staff were very good, front desk was exceptional check in and check out!

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

DREW

Great

6/10

Pleasant

28 Oct 2025

Sherry

Breakfast was ample and very generous. Grounds are lovely. Staff was very helpful BUT the rooms need updating badly. Bed was comfy and clean but kitchen and bathroom were reminiscent of a 1970’s timeshare, sorely in need of upgrading. I’m told by staff that rooms are in process of being remodeled. That’s great since aside from room, this is a really nice facility.

8/10

Excellent

27 Oct 2025

Nicholas

One night stay. Very quiet surrounding area. Very little road noise. Good amout of space for the price. Very nice bath soap and shampoo. Breakfast was the usual stuff. Good coffee machine in common area. It even made espresso.Pretty sitting area with faux fireplaces. Good TV with extended HBO choices. Front desk was helpful and friendly. The door between bedroom and living room kitchen needed repair. The front desk fellow wrote it down when I told him in the morning. The heater in the bedroom seemed to have a limit and somehow it was meant to heat the other half but didn't do that well.

Partner

8/10

Excellent

26 Oct 2025

Verified traveler

Living room couch was ripped and kitchen was missing utensils

Leisure

10/10

Exceptional

22 Oct 2025

Kimberly

The staff definitely was what our stay outstanding.

Leisure Family_with_children

8/10

Excellent

15 Oct 2025

Jennifer

We arrived at check-in, and our room was not ready. We were tired, and our three young kids were cranky. (Probably because they were tired and hungry). We eventually got into our room (waited about 30 min or so), and while the room had dated furniture, it was spacious for our family of 5. Note that there were no carpets in the living room nor bedrooms. Breakfast was sufficient, but no juices were available.

Friends_and_family Family

8/10

Excellent

14 Oct 2025

Lorrene

Staff was friendly and helpful.

Leisure Partner

6/10

Pleasant

14 Oct 2025

Shanae

We’ve been staying at Cresthill Suites since 2016. We stay loyal out of familiarity, but have seen the hotel go downhill over the years, and it’s almost starting to become disappointing. Our trips to Syracuse have officially ended, but we will always miss what we consider the “original” atmosphere. For the most part things are clean and tolerable, but not as like it used to be.

Partner

10/10

Exceptional

10 Oct 2025

Shailesh

Very safe and friendly staff

Excellent 👌

Leisure Family_with_children

10/10

Exceptional

09 Oct 2025

GaoFei

exellent

Leisure Family

8/10

Excellent

04 Oct 2025

John

Nice staff and comfortable beds bathrooms were clean but could have been better by the tubs great breakfast spread

Leisure Partner

2/10

Poor

03 Oct 2025

Christopher

My first room there had a present waiting for me in the toilet and the previous female gust left a used hygiene product in the trash bin in the bathroom. The obviously do not do a good job cleaning the rooms between guest. I moved to a second room and the door lock was broken so this place is not well kept up. I was grossed out staying here

10/10

Exceptional

30 Sep 2025

Jeffrey

Staff was welcoming. Furniture in room was worn and stained.

Self

4/10

Poor

28 Sep 2025

Melissa

Staff is the best part of this hotel. Lobby is bright and updated. The rooms need to catch up. They are outdated and musty.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Elizabeth

The room was clean but the sofa bed was old with stains. Hardwood floors were swept but needed to be washed. The breakfast was great. Coffee always available and pretty good. Front desk service was great

Leisure Family

4/10

Poor

26 Sep 2025

Melissa

Friendly staff, rooms are dirty and stale

Friends_and_family Family

8/10

Excellent

25 Sep 2025

Lorraine

Most of the staff was great! Especially my friend Diamond. She went above and beyond. Unfortunately, the laundry room could use some cleaning and my requests for service went unanswered for 3 days. I think it was just a mistake, but they could really do a bit better with that. There is not much around the area, but this is a much safer property than a few of the others in the area.

8/10

Excellent

23 Sep 2025

marguerite

We have stayed here a number of times. This time the property looks a little shabby around the edges. We didn’t have a fresh roll of toilet paper when we arrived and I had to hunt for one. And there was only one on the closet shelf. There were some stains on the couch. When I tried to turn up the heat, none of the lights on the air conditioner worked. When I use the telephone in the room to call down, I got no answer on the phone, but the desk said they received a call and kept saying hello hello. I could not hear anything. The desk receptionist came up to show me how to start the air conditioner. It finally went on when she put it all the way up to max heat. I adjusted it after that.But the room was clean and comfortable. We probably will not stay there again.

8/10

Excellent

21 Sep 2025

Lorraine

Most of the staff was absolutely wonderful, especially diamond. She went above and beyond to help me. The laundry room unfortunately, was very dirty.And needs some attention. The kitchen amenities in my room were not terrific, but doable. There was ample parking, and I felt very safe. I would recommend this hotel
If you are staying in the area.

Business_and_leisure Self

10/10

Exceptional

17 Sep 2025

Yanet

Very cute, comfortable and very convenient coffee and fruits 24/7

Friends_and_family Family

4/10

Poor

15 Sep 2025

Jana

The front office person was new and not sure how yo check us into the room, received keys then we had people opening or door to the room because were checked into a-different room than one given. Startled us to say the least

Leisure Pet

10/10

Exceptional

14 Sep 2025

Shaun

The staff was awesome and very helpful especially the young man working the counter, very personable

Leisure Family

10/10

Exceptional

12 Sep 2025

Magali

Good place

8/10

Excellent

07 Sep 2025

Owen

Generally good with a few minor issues

Not enough plates or bowls in kitchen but otherwise well equipped. Full size fridge with freezer was nice. TV's are not smart TV's and don't have access to Youtube, Netflix or Amaozn prime and also don't wotj with mirroring/casting the content from your phone. Disappointing. Kind bed was wotrn out on side closes to bathroom where I usually sleep. I used other side of bed but if staying with two people this would be an issue for me. Otherwise - good value for the money.

Business

6/10

Pleasant

03 Sep 2025

James

The building is tired. We stayed in two different rooms while on this trip. The smaller king suite was better but lights were malfunctioning and the living room furniture was worn terribly. Great bed, nice kitchen. The breakfast got limited as the holiday weekend threw off their supplies. The staff did their best. The housekeeping was short staffed throughout our time here

Leisure Family

4/10

Poor

03 Sep 2025

Alissa

Overall the property is nice and the food is typical hotel quality food, not outstanding but not terrible. The pool was clean and ready to be used, but the clean towel supply was non exsistent.
The first room we were given was absolutely filthy. There was balls of short black curly hair all over the floor in the livingroom, the stove had charred old food on and under burners, the backplash was covered in dried dripping grease, visible layers of dirt on the windowsills, etc. The second room we were given was definitely cleaner and smelled cleaner. However, there was no shampoo in the shampoo bottle and we had two towels for 4 people. No, we didnt bother asking for anymore because when we called about the shampoo we were told to come down and get some. We just went to

6/10

Pleasant

01 Sep 2025

Roberta

The room was just okay. The couch was dirty, the bedspreads had stains on them. In general, the room and the hotel overall didn't feel clean. They need to pay closer attention when cleaning! I wouldn't stay here again.

Leisure Family

6/10

Pleasant

31 Aug 2025

James

It has been some time since a thorough refresh has been done on the rooms. The breakfast was great each morning. It is priced fairly but it is understaffed right now in housekeeping.

Leisure Family

6/10

Pleasant

31 Aug 2025

Jill

The breakfast was the worst we'd ever had. How can bacon and sausage be tasteless? Why are eggs salty? And this was not just one day. No food options for people with any dietary restrictions - at all. Lowfat yogurt, more fresh fruit, something. All around us were saying the same thing - could have gotten better for less elsewhere.

Leisure Partner

10/10

Exceptional

29 Aug 2025

Saba

Staff was great, clean safe

Leisure Family

8/10

Excellent

29 Aug 2025

James

Friendly staff and decent breakfast offering. This a comfortable hotel with all the amenities and is located not far from attractions.

The room and hallways are showing its age but the bed was comfortable. My only grievance was that housekeeping did not ensure that there was sufficient toilet paper or Kleenex. Would stay again.

Leisure Self

6/10

Pleasant

27 Aug 2025

Katherine

The staff upon arrival was very nice. The room appeared clean. The furniture is old and some was broken. The couch was dirty. Didn’t want to sit on it. The shower drain was very slow and backed up into the tub. The bathroom door kept sticking when opening it and was very loud. It’s in the bedroom so no way to open it quietly. If I’m in a pinch-which I was I would stay here again.

Partner

8/10

Excellent

27 Aug 2025

Victoria

It was convenient and clean for quick over night stay in Syracuse

Business Family

4/10

Poor

24 Aug 2025

Angela

The place was dirty, the bathroom door was broken so you couldn’t shut it all the way and the place smelled like food. The smell didn’t go away it was there for the entire time.

Leisure Family

4/10

Poor

24 Aug 2025

Virginia

Ginny Slahetka RI

We booked 8/20-8/23. We checked out a day early. And we had already paid for it. I got the bill from Expedia for 1000 plus dollars the service terrible. You have to ask for housekeeping otherwise you don’t get it. 3 days ridiculous. Nothing !! I asked for housekeeping On Friday and when I returned in the evening nothing was done ! I went to speak to guy at desk and he said he couldn’t help me no effort to even try to assist me. I told the girl Saturday morning we were leaving a day early because of the many issues. She said I’m so sorry. And that was it no effort to make things better. So they obviously don’t care about the customer service. The place was dumpy. Dirty linen left on floor in hallway by our room. I made my own bed every day. For the price was ridiculous. I do not feel I should pay for 8/23 I should be credited stayed there 3 years ago. Was nice has gone downhill please advise on how to get my credit for 8/23. I even bought the insurance Wish I took photos. 8/10 for crest hill suites is a total lie

Partner

10/10

Exceptional

23 Aug 2025

Lisa

Very clean, quiet hotel. Would stay again. Room was a little light on paper products. We asked for the bedding for the pull out bed. Overall a great hotel option.

Friends_and_family Family

4/10

Poor

22 Aug 2025

Carolyn

Disappointed by the Cleanliness

I’ve never written a review before, but this time I felt I had to. I had seen other comments about the poor cleanliness of this place, but I didn’t expect it to be as bad as they said. Unfortunately, it really was.

Friends_and_family Family

8/10

Excellent

22 Aug 2025

Robert

Good suite for the price would stay again

Friends_and_family Family

6/10

Pleasant

22 Aug 2025

Joshua

Pro: Showers were high pressure and volume, beds comfortable,
Cons: smelled like pets, sheets didnt fit bed, shabby workmanship (caulking, painting, etc.), kitchen not equiped for use.

Business_and_leisure Partner

8/10

Excellent

22 Aug 2025

Roberto

Disappointed that pool was closed

Leisure Family

4/10

Poor

19 Aug 2025

Iryna

Continuously running out of food for breakfast and supplies
Hallways dirty, dated furniture.
Just buy a good vacuum.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Christopher

Clean, friendly, helpful staff.
Excellent FREE breakfast!

I've been staying here consistently for 5 years coming up from Brooklyn NY to help my daughter with her college housing needs

⭐⭐⭐⭐⭐
👍🤞

Leisure Family

10/10

Exceptional

18 Aug 2025

Colleen

Property was OK. Good value

Leisure Friends