Holiday Inn Express Syracuse Airport

10/10

Exceptional

24 Mar 2026

Daniel

Clean room. Pool. Easy access to hotel

4/10

Poor

23 Mar 2026

Robert Ryan

Pictures may have been accurate 10 years ago. Not a very pleasant experience. If you’re sensitive to smells…not the place for you. You could hear people above you…not very restful.

Self

4/10

Poor

23 Mar 2026

Jessie

The bathroom/shower was not the cleanest, but our real concern was the pool. We picked this hotel with only wanting one thing of our stay prior to my child’s procedure: to swim. Before scheduling the stay, the website for THIS SPECIFIC address and a Google search, it was confirmed the pool would be open until 10. We arrived at the hotel late evening and by the time we got down to the pool it was about 9:06. Pool door was locked. I asked the woman at the front desk, her answer was “if the key card lets you in, go ahead”. Of course, it did not. My 3 year old just completely devastated. She watched my child go up to the room sobbing while I explain our stay and show proof in two locations the time and why we chose THIS location for our plan to swim. She called the manager and just said Google had the wrong time before ending the call. Something about the health department saying 9:00?? I ask if she would reconsider being that we were provided the wrong information or if I could talk to the manager myself. She stalled by trying to look it up on her phone then her computer when she was already shown multiple times on my phone the website itself, then rudely took another phone call without saying another word to me until I gave up and left. The reason for our stay was ruined by misleading information and no one willing to work with it when shown respectfully.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Carol

Clean comfortable room. The staff were very friendly and helpful. Good selection for breakfast.

Self

4/10

Poor

20 Mar 2026

Megan

The stay was overall okay. The problem started with the overabundance of kids roaming the hallways and creating absolutely horrible disturbance. Staff seemed to no inforce anything and remained at the front desk watching their phone. The final morning, breakfast was unavailable an hour after breakfast as they had \"staffing issues\". When you plan an entire day or stay around the breakfast and it's time because of the plans or reason for the stay, and you're on a schedule, it throws the whole day off. My husband was down later in the morning when breakfast was finally open and was very upset at the staff, complaining about their workplace themselves and venting to other guests at the overwhelming amount of kids staying at the hotel. There's a time and place, and that's nether the proper time or place to vent, especially as an employee. My wife called to submit a formal complaint and was told they would follow-up with a resolution. It has been a few days and as expected, we received no follow-up call from management. I will not be staying at this location again and will consider to staying at a different more reputable hotel establishment from here on out.

8/10

Excellent

12 Mar 2026

Renee

Room was very nice and great extra features. The only issue was a lot of noise traveled in from the gaps in the door and the voices from the next room were plainly heard while I was trying to go to sleep. Staff was excellent, room very clean.

Self

2/10

Poor

07 Mar 2026

Andy

The outside lights blinded us all night... turn them off!!! Didnt sleep for crap. Will never stay there again.

8/10

Excellent

01 Mar 2026

Christopher

Perfect location just 5 minutes from airport.

6/10

Pleasant

01 Mar 2026

Jacob

Room was very nice, staff was helpful, there was a lot of noice from one of the floors above until 2am. Very difficult to sleep.

10/10

Exceptional

27 Feb 2026

Pamela

Clean room and helpful staff

10/10

Exceptional

20 Feb 2026

Debra

Clean room, timely arrival of shuttle.

6/10

Pleasant

15 Feb 2026

Timothy

The room was good. There was no remote for the tv but they brought 1 up.
The driveway entrance and the parking lot were completely unacceptable. It had been a couple of days since any real / major snow fall and the majority of the parking spaces had inches of snow. No attempt seemed to be being made to solve the issue. Snow piles were taking up probably 6-8 spots and there was 6-8\" of snow to walk through to get over the curb and on the sidewalks.

Leisure Family

10/10

Exceptional

05 Feb 2026

Gary

Nice, clean modern room!

10/10

Exceptional

29 Jan 2026

William

The room was great and their airport shuttle was right on time.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Dawn

Room itself was good. However, room door did not sufficiently keep the noise out.

10/10

Exceptional

23 Jan 2026

ELIZABETH

Very friendly

Leisure Family

2/10

Poor

21 Jan 2026

Sarah

Total rip off. Will not book here again. Customer service was also very rude.

10/10

Exceptional

20 Jan 2026

Patrick

Great property, highly recommended.

Business Self

10/10

Exceptional

13 Jan 2026

Abbie S

Very clean nice comfy room. Nice staff. Very helpful. Great shuttle service. 5 stars!

Leisure Self

2/10

Poor

09 Jan 2026

Molly

Due to the flight delay, wasn’t able to get to the hotel until after midnight around 3 am, my whole family was exhausted with my 3 young children. The hotel only one reception lady was very mean and not friendly, or trying to help, she said she just started doing computer audit so can not check in until 45 mins later. She refused to help check in, yet didn’t let us call the hotel boss owner to report the situation, she said she would not share boss’s number. Also, we offered to pay cash and maybe can do paper work first, computer check in later, but everything got refused by her. She was very unfriendly and said we must sit there and wait, also could not cancel and refund the night she said, so my husband and I both were very upset and pissed and so did not even check in and we left. We would like to have a dispute and full refund for the night.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Hope

Friendly staff. Shuttle to Airport and back. Park and fly.

Leisure Family

2/10

Poor

03 Jan 2026

Arijana

I booked for the wrong night and wanted a refund to rebook for another night and the manager said no. Very disappointing

8/10

Excellent

01 Jan 2026

Gary

Room, staff and breakfast were all good. Could have done a little better on the parking lot after 18\" of snow....

10/10

Exceptional

29 Dec 2025

laurie

Staff is always friendly. We stay here several times a year.

Leisure Family

10/10

Exceptional

28 Dec 2025

Carol

Spotless great amenities , ice on sidewalk

10/10

Exceptional

28 Dec 2025

Catherine

A lot of noise in hotel. Kids running in hall banging on wall.

Leisure Family_with_children

8/10

Excellent

27 Dec 2025

Patrick

Yes

Business Family

2/10

Poor

27 Dec 2025

Bryan

Wow. Rundown doesnt begin to describe it.. toilet leaking water, mold...window leaking water. Dirty halls, elevators, and room floors

Business

10/10

Exceptional

24 Dec 2025

Thomas

Breakfast was awesome. The overall experience was very good.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Kim

Proximity to airport on a dark, snowy morning!

8/10

Excellent

12 Dec 2025

Robert

Tv was hard to use remote and extremely limited channels

10/10

Exceptional

02 Dec 2025

Raymond

Staff is nice. Like the nearby businesses. Breakfast is great. Coffee is very good and always available.

Leisure Family_with_children

10/10

Exceptional

27 Nov 2025

tom

Staff was great, got in late and was fantastic to have the free shuttle. Didn't get the gentalmens name working multiple jobs Thanksgiving morning but he was super helpful.

Partner

10/10

Exceptional

23 Nov 2025

Alberto

Clean hotel and friendly staff

Business_and_leisure Self

4/10

Poor

16 Nov 2025

Kathleen

Room is kind of run down. The tv doesn’t work. The pool was so cold my son’s hands turned blue and stayed that way even after a hot shower. He was only in the pool maybe 8-10 minutes. There were no towels in the pool area and I had to have my kids wait in the hall while I went to get towels for them. When I got back, their teeth were chattering so badly. Breakfast was good and the woman running it was lovely.

Business Family_with_children

10/10

Exceptional

16 Nov 2025

Betty

Airport shuttle was efficient and right on time. Easy to navigate. Room was spotless. Front desk employees were great to work with.
Breakfast was unexpected, as our flight was delayed we were able to enjoy it. Couldn’t ask for anything more at a reasonable price.

Friends_and_family Friends

10/10

Exceptional

13 Nov 2025

Barbara

Always a good visit ☺️

Leisure Family

10/10

Exceptional

09 Nov 2025

Patricia

Didn’t use shuttle. Great breakfast!

Partner

10/10

Exceptional

07 Nov 2025

susan

Yes

10/10

Exceptional

05 Nov 2025

Cynthia g

Shuttle was great
Took less then 5 min to get the the airport.
very nice staff

Leisure Family

10/10

Exceptional

03 Nov 2025

Scott

Very comfy and easy to check in.

8/10

Excellent

02 Nov 2025

Paul

The room was clean and the staff was very friendly.

Leisure Self

10/10

Exceptional

29 Oct 2025

VINCENT

VERY CLEAN

Leisure Self

10/10

Exceptional

26 Oct 2025

Valerie

Clean room. Quick service. Quiet.

Leisure Family_with_children

10/10

Exceptional

25 Oct 2025

Linda

Very nice staff and rooms were nice… great pillows.

6/10

Pleasant

23 Oct 2025

Loanne

This hotel is great for a one night stay.

I stayed at the hotel for three nights and I did not spend much time there. The sheets were soft and the recent renovation made the rooms very nice and my bathroom was very clean but everything else about the hotel made it feel shabby. Also, the walls are very thin. If your neighbour had the TV on, you could hear what they were playing.

The lobby smelt like moldy water, the women receptionists treated me better than the men, the elevator was in a very poor condition- the paint job is terrible and it’s an old elevator so it’s finicky. Breakfast was very limited, they only had three hot options (usually pork sausage, scrambled/omelette eggs, seasoned potatoes), oatmeal, pastries and a very bad pancake maker. The juice machine only dispensed orange juice as well.

There are good and bad characteristics to this hotel. If you are looking for a place only to sleep, this is the one for you. Also it’s hard to navigate where to turn into the parking lot, especially at night, because of a tiny Holiday Inn sign that’s outshined by the Candlewood Suites sign.

Business Self

2/10

Poor

20 Oct 2025

Derek

The woman at checkin was rude, condescending, decidedly unhelpful, and lied to me about working with 3rd party to resolve booking date error. I offered to rebook and was told hotel was fully booked but went to website and it showed available rooms. I’m
a Black man and so the optics and impact upon me were outrageously negative.

Self

4/10

Poor

13 Oct 2025

Cristine

A message sent to the owner and GM: My wife and I arrived at your hotel at approximately 1 AM early this past Sunday morning, after having made a reservation through Expedia several weeks earlier. After we had called the hotel for a shuttle from the airport, which arrived promptly, we were greeted by an embarrassed Ashley, who told us that there were no rooms, despite our having a reservation. We were taken aback at this turn of events, at 1 AM, after having traveled since 7 AM from out of the country. She told us that the hotel had been overbooked, which was really unconscionable. In the midst of our astonishment, however, I was quite impressed with Ashley, and how far out of her way she went to get us alternative lodging elsewhere (not available) and how sincerely concerned she seemed about our situation. She showed tremendous empathy, and you are very lucky she works for you. Her late night associate - I believe his name was Mohammed - was almost as helpful as Ashley. As you likely heard, we were eventually able to secure a room at the hotel due to a very early departure of another client.

However, the situation in which we found ourselves was inexcusable. This was compounded by the shoddiness of your property. At most, this hotel merits a \"poor\" rating. The hotel is in a state of disrepair, is dirty, and is generally rundown. Your greatest assets are your personnel. Otherwise, the hotel does not warrant any clientele. This will be reviewed in Expedia.

Business Partner

10/10

Exceptional

12 Oct 2025

Alex

It was close by the airport with nearby dining and gas stations. The staff was very helpful.

10/10

Exceptional

12 Oct 2025

Valerie

Beautiful room and conveniently close to the airport

Leisure Self

6/10

Pleasant

05 Oct 2025

Brooke

The stay was nice. The check in process was fast and easy. I was disappointed that our tv was not working ion our room. I called the front desk to see if it could be fixed and the front desk person said, Oh does the tv say \"no signal\"? I said, yes and she told me that the guy that can fix that is not here on the weekends. She offered to move me to a different room and I declined. Really annoying and she knew what the problem was. Get someone in to fix the tv.

Business

10/10

Exceptional

30 Sep 2025

Raymond

Very pleased

Leisure Family_with_children

10/10

Exceptional

29 Sep 2025

Lee Anne

Close to the airport and a short drive to downtown Syracuse. All in all a great stay.

Business_and_leisure Family

10/10

Exceptional

23 Sep 2025

paula

Great except for air traffic noise

10/10

Exceptional

21 Sep 2025

Sandra

Convient to dining and airport

Leisure Family

10/10

Exceptional

05 Sep 2025

Robert

Breakfast service was very good each time we stayed there

Leisure

10/10

Exceptional

03 Sep 2025

Laura

Calm, relaxed environment, shuttle to airport, friendly staff

10/10

Exceptional

02 Sep 2025

Gregory

A hot breakfast is always good. A better verity would be nice

10/10

Exceptional

02 Sep 2025

Stacey

It was nice walking into such a clean hotel with very friendly people!

Leisure Family

10/10

Exceptional

30 Aug 2025

Cindi

It was perfect for what we need. Very clean, quiet and breakfast was delicious. Most definitely would stay again

8/10

Excellent

28 Aug 2025

REBECCA

Everything about our stay was wonderful. The rooms are comfortable. Our only complaint is that the woman serving breakfast was touching the food with her bare hands from one pan to another. She used no gloves and we witnessed this with the eggs, the potatoes and sausage. Therefore, we chose to not have breakfast, which would have been nice as it was included in our stay.

Leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Charles

Great room. Nice staff. Good breakfast.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Isaac

No complaints.

Leisure Partner

8/10

Excellent

25 Aug 2025

Nankumar

okay

Leisure Family

8/10

Excellent

24 Aug 2025

Sharesa

The property was very clean & fresh. Some places appear to be clean but the air quality isn’t as great.

Business_and_leisure

4/10

Poor

23 Aug 2025

Verified traveler

Yikes

I had minimal expectations, but damn. The first room had an ac with a broken compressor and ants. The lovely girl at the desk immediately switched our room. The TV had no internet so no streaming services or cable that was impossible to navigate. The free breakfast was insane. Eggs that were so overcooked they were brown and BOTH the pancake maker and toaster were broken. For what I paid this was an insane experience.

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Cheryl

Nice clean hotel, and our room was perfect for us. I would stay here again.

Leisure Partner

10/10

Exceptional

20 Aug 2025

Paula

Remodeled, very comfortable bed, shower had shampoo/conditioner/body wash built in. Very clean room, delicious coffee, airport shuttle.

10/10

Exceptional

19 Aug 2025

Cynthia

Very clean

Leisure Family_with_children

6/10

Pleasant

18 Aug 2025

Helen

the property was very difficult to find. We drove past it twice before we saw the sign

Leisure Family_with_children

8/10

Excellent

14 Aug 2025

Susan

It’s ok.

10/10

Exceptional

12 Aug 2025

Stewart

Quiet hotel

10/10

Exceptional

10 Aug 2025

Erick

over all was a good place to stay, much nicer than other options in the area.

Leisure Family_with_children

8/10

Excellent

01 Aug 2025

Bruce

This was a clean property with a spacious room. The breakfast was not good though.

10/10

Exceptional

28 Jul 2025

Karl

I liked my stay very much

10/10

Exceptional

27 Jul 2025

Mike

Location and cleanliness

6/10

Pleasant

21 Jul 2025

Jennifer

Front desk was super nice. I requested a new room when I couldn’t get the door bolt to lock and the sink drain was stuck. He readily agreed. Then we discovered there were no more Keurig cups for the in room coffee pot. In other words, staff had a friendly and helpful, but management needs to be more on top of building and guest needs. Shuttle to airport is excellent.

Business Self

10/10

Exceptional

16 Jul 2025

Verified traveler

Great stay SYR

Great overnight stay for early flight. Excellent location so close to the airport and several convenient places to eat.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Keith

It was close to airport

6/10

Pleasant

14 Jul 2025

Anthony

Everything was fantastic only thing that needs to change are the beds they are way to hard and uncomfortable.

Leisure Family

4/10

Poor

12 Jul 2025

Heather

There is no sun loung or spa that it claims online the pool is hot and dirty and I would have went else where for this amount of money if I new they have nothing they claim they do online

Leisure Family_with_children

4/10

Poor

08 Jul 2025

Cindy

Room not particularly clean. Microwave not useable. No coffee stocked in the room.

Business Self

8/10

Excellent

20 Jun 2025

Karen

Shenny was helpful.

10/10

Exceptional

18 Jun 2025

Kim

Close to airport

10/10

Exceptional

16 Jun 2025

Ashley

Nice

8/10

Excellent

08 Jun 2025

Howard

The hotel’s connection to the airport was our primary motivation for staying there. Have your contact information for the airport shuttle available in advance.

Partner

10/10

Exceptional

06 Jun 2025

Mary

It was very noisey with some of the guest on 2nd floor above me. Made getting up early very difficult for morning flight.

Leisure Self

10/10

Exceptional

28 May 2025

Richard

The hotel was having a new roof put on and it looks like they have been investing money into the hotel. I stayed for two nights and would recommend it to others. The breakfast was a nice way to get the day started.

Leisure Self

10/10

Exceptional

24 May 2025

PAUL

Front desk person was very pleasant and helpful with checking in and setting up a shuttle to the airport for the next day.

Leisure Self

10/10

Exceptional

18 May 2025

Sheirrell

Property was beautiful staff was so nice and breakfast was absolutely awesome so many choices .

Leisure Family_with_children

10/10

Exceptional

16 May 2025

Jasmine

The room and property were well appointed, clean and cared for -- we would stay at this hotel in this location again in the future.

Leisure Family

10/10

Exceptional

13 May 2025

Gregory

Friendly staff… like the park and fly with shuttle service

Leisure Partner

2/10

Poor

13 May 2025

Meredith

I checked in late at night, only to be awoken before 8 am by loud noises. I looked out my window and realized that my room was directly under demolition. When I went outside to look, I saw that the demolition was only in that corner of the hotel and I should have been placed in any other part of the hotel. Front desk and another office staff member couldn't have been less concerned. I have written to the manager and hope to hear back. Pretty sure what they did was illegal.

Leisure Self

10/10

Exceptional

13 May 2025

Sashya

The bed was extremely comfortable!

6/10

Pleasant

12 May 2025

Marquis

We had to switch rooms due to the shower not draining. Breakfast was shut down for awhile and the lady that closed it was a little rude.

Leisure Family_with_children