Cicero Grand - Syracuse North

10/10

Exceptional

12 Mar 2026

Heather

The staff is so friendly and accommodating. We t above and beyond to help during our extended stay while waiting for our home ..made the situation so much easier

6/10

Pleasant

09 Mar 2026

Jessie

The biggest problem was that most of the towels and linens had hair on them of some sort. Hair that was not mine. The towels in the bathroom were still wet from the laundry service. The shower barely worked. What saved the stay was the morning staff that I had. She was very sweet and caring.

6/10

Pleasant

09 Mar 2026

Mary

The room was clean. The bed was comfy. But the in room heater was not ok. It had. A peculiar smell when I turned it on. I can’t really describe it, but think old dust. We were awake watching tv when it turned on but it was not hot air/heat. It was ice cold. I double checked and the thermostat was set for 70, the thermometer read 68, (it had worked appropriately when I first turned it on, despite the smell).
I increased the temp settings but it continued to blow cold air. I will say the blower motor/fan works very well , it was very powerful. This happened on my second night there. I had only intended to stay 1 night but I was not feeling well, I booked an additional night online called the front desk to let them know I had payed online. The lady who answered wanted me to come down and pay the deposit for the second night. I told her I would when I got up, (checkout is 11am I had time to go back to sleep)
I knew I was not feeling well , but I truly did not expect to sleep until 4pm. I showered and went to lobby to pay the additional deposit around 5pm.

It was around 11pm the heater malfunctioned. After being sick all day

10/10

Exceptional

03 Mar 2026

Dawn

Staff is very welcoming.

Self

10/10

Exceptional

28 Feb 2026

Dawn

Front desk.

10/10

Exceptional

27 Feb 2026

Jay

Very nice place for the price

10/10

Exceptional

22 Feb 2026

Adrian

Perfect

10/10

Exceptional

19 Feb 2026

David

Yes

Self

2/10

Poor

15 Feb 2026

LeeAnn

First of all felt really discriminated against when I walked in 2/13/26, booked a handicapped room due to most hotels having high tubs and with me having issues getting in those I booked a walk in shower, get there to check in and the lady begging desk looked up my reservation and excused herself so she could call someone due to me booking a room with a walk in shower “I didn’t need it” according to her. You pay $150-$250 for nothing ALONG with a $100 upon check in. No phone in the room, had an issue getting an extra blanket because 1 blanket can be used for 1 bed and a pull out somehow. The elastic on the sheets were so worn they didn’t stay on, had to keep fixing it every single morning. No shampoo/conditioner or even body wash and every hotel I have been to has something incase you forget your things. Bring hangers if you want to hang anything up in the closet. Don’t even get me started on the dirty floors. Absolutely disgusting. Does’t even look like the mirrors were cleaned. Pool is so green you can’t see the bottom. No coffee maker in the room BUT a whole closet full of them. The “hot water” in the lobby area is colder than the outside. You don’t actually check-out you throw the cards in a little bucket. Breakfast is come early you come late everything is either gone or cold. Juice at room temperature no milk eggs runny and sausage looked and tasted like it was microwaved for 5 mins. Only good thing about breakfast was the bagel. absolutely sucked, never coming here!!

Friends_and_family Family

2/10

Poor

15 Feb 2026

Amanda

Front desk staff were rude. The pool had a green tint to it and had too much chlorine. The room was covered in mystery stains and the light by the bed was not working. My son took a shower and 5 minutes later the bathroom was flooded. Breakfast was a joke, off brand cereal and mystery juice in carafes. The characters at breakfast looked like they were homeless put up by social services. Really disappointing for the price.

Leisure Family

6/10

Pleasant

12 Feb 2026

Corey

No paid parking for a week only if you buy the expensive park and fly option

10/10

Exceptional

11 Feb 2026

Peyton

the room is nice, the staff is friendly

Leisure Family

10/10

Exceptional

10 Feb 2026

Dovid

Clean, quiet

Business

10/10

Exceptional

21 Jan 2026

Paul

Room and service were great

Business Partner

10/10

Exceptional

15 Jan 2026

Michelle

Check-in was easy

Leisure Family

2/10

Poor

11 Jan 2026

Kimberly J

We booked a room with 2 beds and a pullout couch. They refused to give us bedding for the pullout couch. The pool was very dirty looking. When I asked for extra towels the front desk questioned me about needing them. (There were only two towels in the room for four people) I would not recommend this hotel to anyone.

Leisure Family

4/10

Poor

11 Jan 2026

Laura

The pool was closed. The room wasn’t very clean. There was a used bandaid under a table and nail clippings in the bathroom. There were 6 of us and they provided 2 bath towels, washcloths or hand towels.

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

Michelle

Heat didn’t work told staff she said turn off n back on that it was a problem with last people to did that n it still didn’t work tried to call her at front desk n go to front desk but she didn’t answer we were stuck in a room without any heat.

Leisure

6/10

Pleasant

10 Jan 2026

spiridoula

My first day , the staff was super friendly, welcoming & helpful! The second day not so much… Did not try & accommodate my needs

Friends_and_family Family

4/10

Poor

10 Jan 2026

Joshua

One of the rooms hadn’t been cleaned so we had to get another. I paid for 2 queen beds with a pull out couch. The beds were actually full beds and the couch was broken. The pool was a cloudy, slightly greenish color and the “gym” was 3 pieces of cardio equipment. I’m glad it was so inexpensive. You get what you pay for.

Friends_and_family Family

2/10

Poor

10 Jan 2026

Shelby

It

10/10

Exceptional

08 Jan 2026

Elizabeth

Room was clean beds were comfortable shower was great

Leisure Partner

2/10

Poor

04 Jan 2026

Sara

Dirt all over the floor and walls

Friends_and_family Family

4/10

Poor

03 Jan 2026

Jessie

Staff

Leisure Family

2/10

Poor

03 Jan 2026

Brinton

Did not like the hotel at all.

Leisure

6/10

Pleasant

01 Jan 2026

Erica

Room was blowing cold air when it was 15 degrees outside. We requested for the room to be serviced, as their new policy stated they wouldn’t service if you stay greater than a day unless you requested it, and it never got serviced. The internet didn’t work, ice machines were broken, pool was out of service. Was a disappointment.

Family_with_children

4/10

Poor

01 Jan 2026

Madison

No pool. I booked it because of the pool. There is in fact no pool. Most other amenities were also non existent.

8/10

Excellent

31 Dec 2025

Carlos Rafael

Good service

Leisure Self

2/10

Poor

30 Dec 2025

Olivia

We booked specifically because they listed a pool as one of their amenities, but when we arrived it was shut down (and didn't look like it had been opened in awhile). They would not refund our stay so we could go elsewhere, or otherwise provide any compensation. Then the rooms were a debacle - the first room had a door that did not lock, you could just push it open with no key. That room AND the room we were moved to had no sheets for the pullout bed and none available - we had to wait to put our kids to bed until she had washed a load of laundry (It was 10pm). They weren't able to give us pillows for the pull out (what??), but gave us *one* when pushed (I have two kids). The pullout was broken on the bottom corner, but thankfully my kids are little and could just huddle near the top. Many things were broken in the room (the shower wouldn't fully run) and the breakfast was missing key items (toast but no butter, bagels but no cream cheese, waffle machine broken, no drinking water available, etc.). It was very cheap, but a rough stay - you get what you pay for!

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

JoAnn

Very nice hotel. Staff is wonderful.

Friends_and_family Family

2/10

Poor

29 Dec 2025

Kadie

Pool was unable to be used, which was probably for the best because it was green. We would not have chosen to stay here had we known. We had 8 very sad children. The rooms were not clean. Sticky floors and dirty walls. The wall locks for the doors were all busted. Not enough bedding or towels for our suit with a pull out sofa. Just an over all bad experience!

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

Larry

Clean, nice facilities. Good breakfast options. Just be aware it’s not really a full service hotel.

Friends_and_family Family

6/10

Pleasant

16 Dec 2025

Kathy

The room was ok the bathroom was dirty! Never had any towels . No towels at the pool , if you ask for something, it’s like you’re bothering the front desk! The man who cleans up on my floor was very nice and helpful! And a woman I think is a manager was helping me as well ! Very nice place just think they need more help !
And a young Indian woman said I had to pay a 100 deposit I couldn’t understand for what but I pd for it and never received it back !! I’m still waiting

Partner

10/10

Exceptional

14 Dec 2025

Ernest

The room was great. The staff was very friendly.

Business Pet

4/10

Poor

05 Dec 2025

Rida

bugs in the room 👎
shower not so good

Leisure Family_with_children

4/10

Poor

01 Dec 2025

Colleen

My keys would not work until the receptionist came up and opened the door. The TV was not connected to any HDMI cable, therefore did not work. The bathtub did not drain at all. My husband took a shower after me and the tub was 75% full. Breakfast was not fully stocked as the waffle mixture was not available.

Leisure Family

4/10

Poor

30 Nov 2025

Deborah

Cicero Grand was not grand at all. Hotel is in the process of rebranding as a Marriott. Would not recommend anyone stay til after Marriott takes over. Multiple issues- key cards needed to be reactivated almost every day. Not enough towels stocked; had to ask for extra. Towels were very small and thin. Pullout bed was horrible; kept falling apart. No linens for it; had to ask. No housekeeping service during 9 day stay. Towel rack in bathroom falling off wall. Staff were doing the best they could, but clearly management has given up on this property.

Leisure Family

2/10

Poor

28 Nov 2025

Dumitru

I found dog’s hair in my bed!!!!!!

Business Partner

2/10

Poor

28 Nov 2025

Rob

The staff was really rude and not accommodating whatsoever. The rooms were stained and dingy. Bed had stains couch tethered. I came down to get a cup of coffee at 10 am it was cold she refused to make a fresh pot. The whole hotel it’s self look like it needs a new owner the rate was $76 looks like a shelter for free!

Leisure Partner

4/10

Poor

24 Nov 2025

Laura

The hotel did not feel clean. There was not enough staff. No blow dryer in the room. My room key stopped working 3 different time and I had to wait for someone to appear at the front desk every time. More than one ice machine was out and the pool was closed. Rooms had almost no sound proofing and I could hear everything in every room.

2/10

Poor

23 Nov 2025

Jeremy

I booked a suite and when I went to the room it was dirty. There were clumps of hair and debris on the floor and chair. There was no power cord for the TV. I walked around and several doors were not secure from the outside, the fire extinguishers had not had monthly inspections, they made me sign a waiver stating that they were not responsible for any injuries occurred on the grounds. I asked if they had insurance and they didn’t even know. I did not feel safe so I asked what they would do. The girl at the front desk left and didn’t return so I went to my vehicle and contacted Hotels.com, they could not resolve the issue and I was leaving when the girl showed back up with someone else. I went back in and they stated they would issue a refund in the morning because they couldn’t do it with the staff at the time. They have now refused to issue a refund and Hotels.com has not done anything about it. I will never stay at that hotel and I will limit my booking with Hotels.com because they have allowed a hotel with such poor standards to be on their site.

Business

8/10

Excellent

17 Nov 2025

Kenia

Great

6/10

Pleasant

17 Nov 2025

VICKIE

Room was in good condition.
Television channels of interest were very limited.

Leisure Partner

2/10

Poor

16 Nov 2025

Amy

The room smelled like pot. The smoke detector was covered by a bag. The coffee maker smelled like it had never been cleaned. The tub was disgusting. The hallway had a random dirty sock, hairballs, dirt everywhere. The walls need to cleaned with a preasure washer. Outlets didnt all work in the room and the wall paint/paper was coming off the walls.

2/10

Poor

15 Nov 2025

Tina

The check in was terrible, they kept us waiting at least 20 minutes. The room was horrible: it was dirty and there was mold in the shower. The beds had stains on them. We checked back out within a half hour.

8/10

Excellent

13 Nov 2025

Oliver

Had to wait for check in

4/10

Poor

11 Nov 2025

Mark

No one around.

6/10

Pleasant

10 Nov 2025

Elyssah

Our room floor was sticky and the juice ran out

2/10

Poor

09 Nov 2025

Beth

The room was not cleaned well at all. The floor felt gross, the bathroom definitely not touched. The bedding looked and smelled clean. The breakfast was not much of a breakfast. No coffee, barely any juice. Very limited seating space for a family hotel. Waffle machine wasn’t filled until we asked. The hotel had many guest. Other guest also voiced their opinions of unhappiness and dissatisfaction with the place. The pool is ice water, not blue or green water and is the size is a little bigger then a hot tub size, 2-3 kids and it was full. Again the whole place was dirty, the lobby was the only clean area. The lights in the room worked when they wanted too. The room was either a sauna hot or an ice box, the thermostat was up high and hard to read and adjust for a normal size adult. We saw fleas out in the lobby area when we sat for breakfast on our last morning but didn’t see any in the room. We don’t see anyone with any pets at all.

Friends_and_family Family

4/10

Poor

08 Nov 2025

Anas

Pool was out of order. Gym had couple of machines and most of them out of order.

2/10

Poor

07 Nov 2025

Megan

Housekeeping came in my room took my things. Put all my clothing and items in too bags even though i was sraying another night.

Leisure Family

8/10

Excellent

06 Nov 2025

Gabriel

Myroom that was booked was not cleaned when I arrived at 5pm. The staff did find me another room. That room was clean, but had an oder due to whatever they use to clean.
The room provided a desk but no chair.
The internet was not working in my room, but they have a very comfortable lobby area that I was able to get my work done in.
The staff tried to help me and where very polite.

Business Self

6/10

Pleasant

02 Nov 2025

Daniel

The room was big. Nothing nice but also not bad especially for the price. The indoor pool was very small and cold

Family_with_children

8/10

Excellent

02 Nov 2025

Robert

staff was very welcoming

Leisure Family

2/10

Poor

31 Oct 2025

Richard

there were bed bugs in our bed. we had to leave the hotel

2/10

Poor

28 Oct 2025

Ronald

This place was horrible. No fresh cooked breakfast. Pacjaged items looked like they were months old. Pool was closed for lack of chemicals . Do NOT stay here.

Leisure Pet

2/10

Poor

20 Oct 2025

Sharon

Room very dirty, outdated furniture bed was terrible, limited staff, all common areas dirty, bathrooms disgusting

Leisure Friends

4/10

Poor

20 Oct 2025

Natalie

Needed a cheap place to stay for the night, hoped that this was a good option. Check in was slow, elevator was dirty and smelled like onions. Room smelled Burger King honestly. We needed to use the sofa bed and it was disgusting, not properly cleaned and full of crumbs and dirt. Breakfast was disappointing, we went 2 hours before it was over and it was pretty empty, hot food was gone. Food was not replenished.

Seems like more staff is needed to run this hotel, computer technology for check-in/check-out was so slow. Business center was out of order too. Front desk was not equipped to handle as many guests, always a wait to get help.

Leisure Friends

2/10

Poor

19 Oct 2025

Iain

Stay away. Far from ‘Grand’

Adequate parking. From there it goes down hill. Funny smell in corridors, door not able to shut into our room. Cleanliness of bed sheets. Lack of breakfast and coffee available.

Friends_and_family Family

8/10

Excellent

18 Oct 2025

Leslie

This place appears to be a chain hotel that's recently rebranded. Nice lobby. Room was spacious & clean. Everything worked. However there were signs of neglect. The couch in our room was dilapidated. What may have once been graffiti was now an area of the bathroom door sanded to the core. Even the inside elevator doors were scratched up. All these things would be addressed more competently by a guest-focused management...they reflect poorly on the place.

Friends_and_family Family

2/10

Poor

14 Oct 2025

Jason

I will never stay at this hotel again , we got our room it was never cleaned from the previous guest, the pull out sofa bed had no bedding and the mattress was stained, it broke while my son was on it. DO NOT RECOMMEND THIS HOTEL

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Richoo

The place was fine.

Leisure Family

6/10

Pleasant

11 Oct 2025

Roshinda

Clean room ..

Leisure Partner

8/10

Excellent

09 Oct 2025

Dianne

We checked it was after midnight. The front desk clerk was helpful and accomodating. In fact, the room she gave us had not been cleaned snd prepared for new occupants. The front desk clerk was apologetic and quickly found another room for us. Breakfast was as expected. It was good but nothing special.was

Leisure Family

6/10

Pleasant

08 Oct 2025

Anthony

Safe area with friendly staff. Budget friendly

Self

8/10

Excellent

07 Oct 2025

Ashleigh

The staff was incredible and helpful. So kind. My room had no towels or toiletries. Got them from front desk. The locl on my room was broken i got locked out. You could tell my room and the rrom next to mine had broken locks and hed to be broken into prior to my stay as the wood all around the locks are smashed and broken. They couldnt fix the locknon my room but put meninto anither room that was perfect. Clean comfy hotel. Comfy bed and very roomy inside the rooms. Definitely will stay here agin.

Leisure Self

2/10

Poor

07 Oct 2025

Ziv

Horrible experience. Avoid at all cost.

We checked into the room and as soon as we got in we encountered horrible smell that was unbearable and the room was dirty.
We asked to move to another room and it was exactly the same.

It was too much for us and we decided to leave. On the way out, we met another couple at the elevator with the exact same story. They checked in and immediately left because of the room condition.

To top it all, when we contacted hotels.com customer service, instead of apologizing for the experience, the property manager refused to refund the room despite the fact we didn’t use the room.

Bottom line: save your money and go somewhere else. This hotel is in poor condition and clearly has serious cleanliness and management problems — avoid it at all costs.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Deana

Staff were very friendly and helpful, great service. Comfortable beds, the sofa bed was a bit tired but those are typically uncomfortable on a good day.
Would highly recommend and I would stay there again!

Leisure Family

10/10

Exceptional

03 Oct 2025

Meagan

The pool had a film on it but pool area was clean. The staff was out of the world. The hotel is under construction so there is some questionable things but I’ll give them the benefit of the doubt. The free breakfast wasn’t bad.

Leisure Family

10/10

Exceptional

02 Oct 2025

Christopher M

One of the best rooms I’ve stayed in in years!

6/10

Pleasant

29 Sep 2025

Evan

The Cicero Grand left something to be desired. It looks like it is in transition and helopefully grander things are on the horizon for them. It wasnt bad but certain things were just off. My wife expected the room to have some sort of hair dryer and when asking the desk they said they had some in a couple rooms and would check if the rooms were available. (We got her a hair dryer instead of using a different room to dry her hair). The room didnt have any usb charging ports which was very surprising. They side table lamps had regular outlets on them but they didnt work either. Few other things here and there too but thats the idea.

Leisure Family

10/10

Exceptional

29 Sep 2025

Ronald

The room was clean and comfortable. I'd definitely stay there again. The staff was great and the room was modern.

Business Self

4/10

Poor

28 Sep 2025

Pattie

They provided us with no pillows for our pull out coach and no towels!! They gave us hand towels only!

Leisure Family

2/10

Poor

28 Sep 2025

Anuj

No towels

Family

10/10

Exceptional

26 Sep 2025

Linda

Helpful front desk clerk. Clean and comfortable bed and pillows.

Business_and_leisure Pet

2/10

Poor

24 Sep 2025

James

Room service was terrible. The actual customer service at the desk left a fair amount to be desired. Kind of disappointed to say the least.

Business

10/10

Exceptional

24 Sep 2025

KM

Plenty of parking, close to everything. However was not a fan of not having any towels in the room when checking in.

Business

10/10

Exceptional

23 Sep 2025

Jasmin

Some one named ana who work front desk was amazing she honestly helped and resolved some issues i was having with booking loved the experience thanks to her and the stay

6/10

Pleasant

20 Sep 2025

Tamara

Nice room, but....

I was so very tired when I arrived. My room looked lovely. I went to wash my face- no towels. Called the front desk, got put on hold so long I gave up and went downstairs to ask for towels.
The security lock on the hotel door was missing. The front desk clerk explained helpfully that was because \"somebody broke it.\" A bit unnerving. The place was far from full but he didn't offer me a room with a functioning security lock.
The bathtub drain leaks water, making it annoying to take a bath.
The continental breakfast is nothing special, but at least they have eggs (from liquid eggs), bacon, fruit, yogurt, and almond milk.
Nobody knows how to use the TVs. Very annoying.
The next morning I heard people complaining about lack of towels and the useless TVs.
The bed was comfortable.

Self

2/10

Poor

18 Sep 2025

Jamé

The room was not cleaned and smelled like urine.

Leisure Family

2/10

Poor

18 Sep 2025

Michelle

Check-in seemed easy enough but room was not clean..was given another room but it was not supposed to be used ..after that snafu we were given a third room and that is where we stayed

Leisure Family

6/10

Pleasant

13 Sep 2025

Kaileigh

Clean but unprofessional staff.

The room was clean, only thing wrong with the stay was the staff. We went to town for a concert so we got back pretty late and were excited for a mid morning check out. We checked out before the check out time but had multiple staff members question and make comments about the check out time we chose, as if it were an inconvenience that we were not out early morning. I've stayed at this facility multiple times under a different establishment and sadly will probably never go back again based on the professionalism of the staff there.

Friends_and_family Family

6/10

Pleasant

10 Sep 2025

Kenneth

The location was convenient to where we are working. The beds were not comfortable and there were NO towels in our room. The pool was very cloudy and cold. It says it is heated but the air was warmer then the pool.

Business

6/10

Pleasant

08 Sep 2025

Toby

In need of a complete overhaul

One of the beds was really uncomfortable, the mattress was shot. Floors were sticky and my socks ended up soiled after walking around. No toiletries were in the bathroom so I had to get some from the front desk, The toilet tissue holder was broken and the kleenex holder was old and rusted. The drain in the bathroom sink did not empty. The hotel is in real need of a complete overhaul. I must say the best part of the trip was your friendly front desk associate Mary. She was always around helping people and it was obvious that she wanted everyone to enjoy their stay.

Self

4/10

Poor

01 Sep 2025

Virgilio

No bathroom towels just 1 hand towel, dirty toilet, very dusty in top of the microwave, tv was not working, pull out sofa with stains. When checking in the guy was nice but in the morning they were never in the front desk. The breakfast eggs were cold. No juices or yogurt. Syrup for pancakes were out. The Coffee had grinds. In my honest opinion I know they are remodeling but they can do way better. They need dinning tables so people can eat breakfast.

Leisure Family

2/10

Poor

01 Sep 2025

Matthew

Disgusting

8/10

Excellent

29 Aug 2025

Sana

I do like how everything is clean.

4/10

Poor

27 Aug 2025

Stephen

Rooms were dirty no towels

Leisure Family

2/10

Poor

26 Aug 2025

Nicholas

Great place to stay liked the separate sitting area from the beds

Leisure

6/10

Pleasant

25 Aug 2025

Tiffany

The sofa in the room was stained, old and dirty. The tv is very small AND all of the channels kept going in and out (I'm assuming they have a dish). Front desk Woman was very pleasant.

Leisure Family_with_children

10/10

Exceptional

25 Aug 2025

Ariella

Clean and spacious, good service, quiet room, large parking lot

Friends_and_family Family

6/10

Pleasant

24 Aug 2025

Kristy

The room was nice but the night stand had something sticky all over it and the tables were dirty. There wasn’t a single towel or washcloth in the room or complimentary items. The complimentary breakfast was a disaster. Nothing was stocked. The ladies working were very kind though.

Leisure Family

10/10

Exceptional

24 Aug 2025

Danney

Beautiful room

2/10

Poor

23 Aug 2025

STEVE

Only 2 bath towels (no hand towels, bath mat, wash cloths) for 4 people. Wallpaper hanging off the wall. No remote for the tv. Went back 3 times to get remotes that didn't work, thus no TV. Drip noise in the shower all night that sounded like it was behind the wall. Several electric wall outlets didn't work to charge our phones.

Leisure Family

4/10

Poor

21 Aug 2025

Cindy

Missing basic essentials

I was traveling with 2 kids. One kid wanted to sleep on the pull out couch so I asked for an extra set of bedding and pillows. Front desk said they were out of pillows. Also there was no shampoo or conditioner like most hotels provide.

Friends_and_family Family

8/10

Excellent

18 Aug 2025

Joseph

The facility was clean. The staff—Anna and Mary— were excellent and worked hard to make our stay great.

Leisure Family

2/10

Poor

18 Aug 2025

Alexandra

Front desk staff were unfriendly, short, and inattentive. So unfortunate. Pool was green and cloudy, big let down for the kids.

Family_with_children

8/10

Excellent

15 Aug 2025

Peter

Polite and helpful staff. Room was large with two queen beds and pullout couch to accommodate 5 plus a dog. Bathroom shower was in need of renovation. Breakfast was below average. Lobby was very clean and modernized. Pricing was better than average.

6/10

Pleasant

10 Aug 2025

Edward

Room key had to be reprogrammed 5-6 times. Very inconvenient due to needing multiple trips down to dest on 1st floor each time. Also, no one cleaned the room or replaced towels.

Business Self

10/10

Exceptional

22 Jul 2025

Tyler

Mary is wonderful! Clean and comfortable.

Our family vacationed on a road trip for 12 days, and this was our favorite hotel. It was very clean and comfortable. Mary, at the front desk, went way out of her way to be so helpful to us in everything we needed. The pool was opened for a short time during our stay, but mostly was out of service. Breakfast was above average for a hotel breakfast. Room included a fold out sofa for our 3rd child, which we appreciated. More towels were available when we requested them. Quiet rooms. It was a really comfortable stay.

Friends_and_family Family