Cicero Grand - Syracuse North

8/10

Excellent

21 May 2026

David

The shower faucet came off when I tried to use it. The staff was helpful and sent a repairman quickly, and gave me another room easily.

4/10

Poor

21 May 2026

Ronald

Had to wait 30 minutes around midnight when I got in before anyone came to the front desk... and that was after calling them upwards to 20 times while standing in the lobby. I witnessed this happening to more guests as well. No slip prevention mats I've the tub/showers. No microwaves. No coffee makers. Rooms were very drab / colorless.

Self

8/10

Excellent

20 May 2026

Ana

In general all was ok.

Family_with_children

8/10

Excellent

20 May 2026

Patricia

We had to leave before breakfast. The property was safe.

4/10

Poor

20 May 2026

Kyle

Not

2/10

Poor

17 May 2026

Queintaya

Room didn’t look up to part bathroom had mold bed sheets had stains and pillows had blood on the cover

Family_with_children

2/10

Poor

15 May 2026

Sarah

If the bed didn’t make my back hurt worse it would be a higher rating. Hard and stiff bed made my back horrible, surgery 8 months ago. Sitting and watching tv hurt my back. The pool was painfully cold, I only got in waist deep. The breakfast was great, and it was very pretty inside with nice art on walls. Two days there killed my back, uncomfortable furniture…. Great tv

Partner

2/10

Poor

15 May 2026

Tam

The sofa bed is super hard and it is super old

8/10

Excellent

14 May 2026

David

Bed had a 3” dip in the center

Self

6/10

Pleasant

12 May 2026

Darren

Not much to say

2/10

Poor

11 May 2026

Jullian

Average hotel, it was clean and front desk people were amazing. Centrally located. Downfall which is why it’s a 1 star, went to work- came back and housekeeping cleaned my room and threw everything out clothes, medications, cosmetics ALL of my personal belongings. House keeping admitted to them they did throw half of it out but not the rest. Hotel manager said they would view the footage and call me with resolution, no phone call at all. I was giving them a chance before I did a review. No refund or anything. Our company uses this hotel a lot for business and will no longer due to these issues

Business

6/10

Pleasant

11 May 2026

Georgianne

The breakfast was not good. We got there an hour before it was closed and everything was gone. The coffee was gone and the next morning the coffee was nasty.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Rachel

It was great

Self

4/10

Poor

10 May 2026

Elizabeth

Dusty room, looked like it wasn’t used or cleaned in a while. Doors on outside perimeters were unsecured. Staff were nice. Small pool and gym area.

Family_with_children

6/10

Pleasant

09 May 2026

Jennifer

Our room was clean but the pull out couch was old ripped and stained. The bedding they gave us for the pullout couch was also stained. Hard to put one of my kids there to sleep.
The staff were kind and helpful. I left something in the room and didn’t realize till we checked out. They were quick to help me get my forgotten items.
The breakfast was all carbs and left something to be desired.
Overall, I wouldn’t stay here again, it wasn’t worth the price we paid.

Family_with_children

2/10

Poor

09 May 2026

jean

The hotel was terrible dirty! A lot of dirty spots on the cough and we had a suite! We asked to the front desk to change the room because it was so dirty and he said it was not possible he had no more room.The floor was so dirty that our white socks were grew after one hour; you should not sell this hotel , final point. We ask a refund ; we will no more go to this very bad hotel. We will contact you , we have pictures to submit to you. Hairs were on the chair! You want more? We have videos for you! Jean Renaud

10/10

Exceptional

05 May 2026

Harold

Clean room, frieny staff good breakfast and plenty of parking

Friends_and_family Family

6/10

Pleasant

03 May 2026

Sheila

Appreciated having a buffet breakfast included in the price

2/10

Poor

03 May 2026

Gaetano

Breakfast was terrible, no coffee, juices, rotten bananas. Pancake maker was dirty. Room had no shower curtains. We arrived too late to complain. Bathrooms were moldy. Paid over $200usd! If we would have known, would have slept in the car.

Friends

10/10

Exceptional

03 May 2026

Mary

Property is dirty and unkempt. Hallways and elevator floors were dirty. Stains on furniture in room and in common areas. Mattress needs replacing. Furniture is worn and needs replacing. I do not recommend staying at this hotel.

Family

8/10

Excellent

28 Apr 2026

Ashleigh

Good fisrt... staff was great and mostly kind. Beds are quite conformable! Affordavle and convienient. Small indoor pool for off season swimming was nice as well. I didnt eat breakfast but it smelled amazing and was available til 10 am. Easy quick checkins both stays. Now, the Bad...Workout room has 3 machines and a weight station. Only the weight station is usable the machine do not work. . Kids allowed to run through halls well after 11 pm. White sheets stained. My pillow case had a shoe print on it and other pillowcases had brown stains. Couches (I stayed in 2 rooms) both had Giant brown nasty stains covering half the couch. Black mold in corners on showers so gross. Room not swept, and dust covering the wooden shells in bathroom. NO COFFEE POT! Had to get room key replaced twice as it stopped working many time, also another guest doing the same thing. Employee said its been happening to many people everyday though they are new keys

Partner

10/10

Exceptional

27 Apr 2026

Susan

Breakfast was good and parking was safe

Self

2/10

Poor

27 Apr 2026

Beth

The condition of this hotel was completely unacceptable and well below basic cleanliness standards. The room we were given appeared to have been “made,” but the sheets had clearly not been changed—there were crumbs, hair, and other debris throughout the bed. The floors were sticky, and the entire room had an unpleasant odor.

We were traveling with a group, and multiple rooms had the same issues, so requesting another room did not seem like a viable solution. Due to the overall condition, we requested a refund and left the property.

I would not recommend staying here until significant improvements are made to housekeeping and cleanliness.

Business

6/10

Pleasant

26 Apr 2026

Mackenzie

We had no toilet paper when we arrived. No hot water, no towels.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Britt

Room was missing and had broken stuff all over. Couldn’t reach a staff member for over 15 minutes to check in.

2/10

Poor

26 Apr 2026

Gloria

Dirty

Family_with_children

2/10

Poor

25 Apr 2026

NANCY

Employee, Simone was excellent. Although working front desk, she personally to clean handicapped room. Room not ready at 3pm. Told us at least half hour and then more delay. Told us we could get a refund and go to another hotel. This was another management type personThere was only one luggage trolley to move our stuff and the wheels didn't work properly. We had to hand carrier our luggage from the third floor to elevator to elevator and the exit despite being handicap with mobility impairment. BUG inside the room near bed. Room needs
to be fumigated. I squashed the bug left it onon a tissue next to bed and took a photo
of it. There were piles of sheets and dirty laundry carts blocking the hallway on the third floor. I DID NOT sleep well because of noise in hallway. People were running up and down hallway banging on doors. Clearly there are deficits to overcome.

Partner

2/10

Poor

25 Apr 2026

Licia

Do not recommend; they should not charge as much for the rooms. And, if you do decide to book, be sure not to stay in room 212. The pulled out was broken (and staff knew this when it was assigned to us) and it is right across the ice machine.

Family_with_children

2/10

Poor

25 Apr 2026

Anna

The room was filthy. Everything from pretzel pieces on the floor to dust on every surface, mold on the shower curtain. The bed sheets felt grainy inside. Huge smears on the floor and the tv. It was too late. I drove too far to head home. Finished my stay. Hotel is not as advertised. It has a new name, The Cicero Hotel- surprise! Breakfast at 7:45 had 3 bagels in the case, 3 muffins( pre-packaged and hard) and they were out of coffee. There were other selections but I was just done. No one at the desk. I dropped my keys and left. Also, hotel was very loud.

Self

2/10

Poor

22 Apr 2026

Bruce

Not good

Self

2/10

Poor

21 Apr 2026

Bruce

Not a lot of options

Business

10/10

Exceptional

17 Apr 2026

Amy

We enjoyed our mini getawat

Partner

4/10

Poor

14 Apr 2026

Jamie

Room not properly cleaned. Lobby/sitting area had garbage all over the floor. Drug activity in the2nd floor hallway. The desk wouldnt take my chime card for incidentals but allowed guest in front of me to tell them a card number without the physical card. Had to leave about 2 hours after checking in for an emergency and the hotel staff stated the manager would refund and i just had to contact expedia for it and expedia tried multiple times to get ahold of the staff and couldnt. Super sketchy hotel staff.

Self

6/10

Pleasant

06 Apr 2026

BRIEANNA

Overall I enjoyed my stay. The biggest issue is there seemed to be only three staff members

10/10

Exceptional

04 Apr 2026

Giselle

Spacious room & good breakfast! Also the tv has youtube.

8/10

Excellent

31 Mar 2026

Harvey

Parking is good, motel is in a very convenient place,

Business

2/10

Poor

21 Mar 2026

Tanya

Horrible, the bedding was filthy, zero towels available, none in our room or for the pool. We had to order some from Wal mart. There was on staff member at check in who was doing everything he was amazing and I felt so bad for him! The next morning there was nothing for breakfast, it was all empty at 8:15, there were no plates the staff member had to door dash some. There was dog poop in the lobby laying in a pile off junk that wasn’t here the whole time. The pool water was absolutly disgusting!! The staff however was amazing and tried their best! I would of walked out

Family_with_children

2/10

Poor

19 Mar 2026

Debra

This was the 2nd and last time I will stay here. A year ago I was checked into an occupied room. This time I was checked into a dirty room. I don't understand how this is even possible. I will be staying at the Holiday Inn next door in the future.

Self

8/10

Excellent

18 Mar 2026

Jena

Pool could have been cleaner

2/10

Poor

16 Mar 2026

Kim

Bed looked like a body was left on it for weeks.
Gave me sheets to cover it.
Also never received my security deposit.

6/10

Pleasant

15 Mar 2026

jesse

The staff were friendly, breakfast poor , cleanliness ok . But served our purpose but also very busy time with all the sporting events going on . They were booked. Arrived to no towels and condiments in room . Coffee situation was poor. For the amount that is charged poor but okay for the purpose.

2/10

Poor

14 Mar 2026

Carolyn

Hi well this place was not as described! Pool was closed due to renovations ( so ok but should of been posted ) no luggage cart staff said it was stolen a while ago! We don't usually complain BUT morning breakfast ..no dairy we asked for milk for coffee ..staff said truck didn't show up, no cereal, fruit sorry but maybe staff should of said was under renos as well!

4/10

Poor

13 Mar 2026

Robert

Robin was AMAZING and a very warm hearted, happy professional person. She helped me with any questions I had always with a smile. The hotel looks much better on line than in person.

Self

10/10

Exceptional

12 Mar 2026

Heather

The staff is so friendly and accommodating. We t above and beyond to help during our extended stay while waiting for our home ..made the situation so much easier

6/10

Pleasant

09 Mar 2026

Jessie

The biggest problem was that most of the towels and linens had hair on them of some sort. Hair that was not mine. The towels in the bathroom were still wet from the laundry service. The shower barely worked. What saved the stay was the morning staff that I had. She was very sweet and caring.

6/10

Pleasant

09 Mar 2026

Mary

The room was clean. The bed was comfy. But the in room heater was not ok. It had. A peculiar smell when I turned it on. I can’t really describe it, but think old dust. We were awake watching tv when it turned on but it was not hot air/heat. It was ice cold. I double checked and the thermostat was set for 70, the thermometer read 68, (it had worked appropriately when I first turned it on, despite the smell).
I increased the temp settings but it continued to blow cold air. I will say the blower motor/fan works very well , it was very powerful. This happened on my second night there. I had only intended to stay 1 night but I was not feeling well, I booked an additional night online called the front desk to let them know I had payed online. The lady who answered wanted me to come down and pay the deposit for the second night. I told her I would when I got up, (checkout is 11am I had time to go back to sleep)
I knew I was not feeling well , but I truly did not expect to sleep until 4pm. I showered and went to lobby to pay the additional deposit around 5pm.

It was around 11pm the heater malfunctioned. After being sick all day

10/10

Exceptional

03 Mar 2026

Dawn

Staff is very welcoming.

Self

10/10

Exceptional

28 Feb 2026

Dawn

Front desk.

10/10

Exceptional

27 Feb 2026

Jay

Very nice place for the price

10/10

Exceptional

22 Feb 2026

Adrian

Perfect

10/10

Exceptional

19 Feb 2026

David

Yes

Self

2/10

Poor

15 Feb 2026

LeeAnn

First of all felt really discriminated against when I walked in 2/13/26, booked a handicapped room due to most hotels having high tubs and with me having issues getting in those I booked a walk in shower, get there to check in and the lady begging desk looked up my reservation and excused herself so she could call someone due to me booking a room with a walk in shower “I didn’t need it” according to her. You pay $150-$250 for nothing ALONG with a $100 upon check in. No phone in the room, had an issue getting an extra blanket because 1 blanket can be used for 1 bed and a pull out somehow. The elastic on the sheets were so worn they didn’t stay on, had to keep fixing it every single morning. No shampoo/conditioner or even body wash and every hotel I have been to has something incase you forget your things. Bring hangers if you want to hang anything up in the closet. Don’t even get me started on the dirty floors. Absolutely disgusting. Does’t even look like the mirrors were cleaned. Pool is so green you can’t see the bottom. No coffee maker in the room BUT a whole closet full of them. The “hot water” in the lobby area is colder than the outside. You don’t actually check-out you throw the cards in a little bucket. Breakfast is come early you come late everything is either gone or cold. Juice at room temperature no milk eggs runny and sausage looked and tasted like it was microwaved for 5 mins. Only good thing about breakfast was the bagel. absolutely sucked, never coming here!!

Friends_and_family Family

2/10

Poor

15 Feb 2026

Amanda

Front desk staff were rude. The pool had a green tint to it and had too much chlorine. The room was covered in mystery stains and the light by the bed was not working. My son took a shower and 5 minutes later the bathroom was flooded. Breakfast was a joke, off brand cereal and mystery juice in carafes. The characters at breakfast looked like they were homeless put up by social services. Really disappointing for the price.

Leisure Family

6/10

Pleasant

12 Feb 2026

Corey

No paid parking for a week only if you buy the expensive park and fly option

10/10

Exceptional

11 Feb 2026

Peyton

the room is nice, the staff is friendly

Leisure Family

10/10

Exceptional

10 Feb 2026

Dovid

Clean, quiet

Business

10/10

Exceptional

21 Jan 2026

Paul

Room and service were great

Business Partner

10/10

Exceptional

15 Jan 2026

Michelle

Check-in was easy

Leisure Family

2/10

Poor

11 Jan 2026

Kimberly J

We booked a room with 2 beds and a pullout couch. They refused to give us bedding for the pullout couch. The pool was very dirty looking. When I asked for extra towels the front desk questioned me about needing them. (There were only two towels in the room for four people) I would not recommend this hotel to anyone.

Leisure Family

4/10

Poor

11 Jan 2026

Laura

The pool was closed. The room wasn’t very clean. There was a used bandaid under a table and nail clippings in the bathroom. There were 6 of us and they provided 2 bath towels, washcloths or hand towels.

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

Michelle

Heat didn’t work told staff she said turn off n back on that it was a problem with last people to did that n it still didn’t work tried to call her at front desk n go to front desk but she didn’t answer we were stuck in a room without any heat.

Leisure

6/10

Pleasant

10 Jan 2026

spiridoula

My first day , the staff was super friendly, welcoming & helpful! The second day not so much… Did not try & accommodate my needs

Friends_and_family Family

4/10

Poor

10 Jan 2026

Joshua

One of the rooms hadn’t been cleaned so we had to get another. I paid for 2 queen beds with a pull out couch. The beds were actually full beds and the couch was broken. The pool was a cloudy, slightly greenish color and the “gym” was 3 pieces of cardio equipment. I’m glad it was so inexpensive. You get what you pay for.

Friends_and_family Family

2/10

Poor

10 Jan 2026

Shelby

It

10/10

Exceptional

08 Jan 2026

Elizabeth

Room was clean beds were comfortable shower was great

Leisure Partner

2/10

Poor

04 Jan 2026

Sara

Dirt all over the floor and walls

Friends_and_family Family

4/10

Poor

03 Jan 2026

Jessie

Staff

Leisure Family

2/10

Poor

03 Jan 2026

Brinton

Did not like the hotel at all.

Leisure

6/10

Pleasant

01 Jan 2026

Erica

Room was blowing cold air when it was 15 degrees outside. We requested for the room to be serviced, as their new policy stated they wouldn’t service if you stay greater than a day unless you requested it, and it never got serviced. The internet didn’t work, ice machines were broken, pool was out of service. Was a disappointment.

Leisure Family_with_children

4/10

Poor

01 Jan 2026

Madison

No pool. I booked it because of the pool. There is in fact no pool. Most other amenities were also non existent.

8/10

Excellent

31 Dec 2025

Carlos Rafael

Good service

Leisure Self

2/10

Poor

30 Dec 2025

Olivia

We booked specifically because they listed a pool as one of their amenities, but when we arrived it was shut down (and didn't look like it had been opened in awhile). They would not refund our stay so we could go elsewhere, or otherwise provide any compensation. Then the rooms were a debacle - the first room had a door that did not lock, you could just push it open with no key. That room AND the room we were moved to had no sheets for the pullout bed and none available - we had to wait to put our kids to bed until she had washed a load of laundry (It was 10pm). They weren't able to give us pillows for the pull out (what??), but gave us *one* when pushed (I have two kids). The pullout was broken on the bottom corner, but thankfully my kids are little and could just huddle near the top. Many things were broken in the room (the shower wouldn't fully run) and the breakfast was missing key items (toast but no butter, bagels but no cream cheese, waffle machine broken, no drinking water available, etc.). It was very cheap, but a rough stay - you get what you pay for!

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

JoAnn

Very nice hotel. Staff is wonderful.

Friends_and_family Family

2/10

Poor

29 Dec 2025

Kadie

Pool was unable to be used, which was probably for the best because it was green. We would not have chosen to stay here had we known. We had 8 very sad children. The rooms were not clean. Sticky floors and dirty walls. The wall locks for the doors were all busted. Not enough bedding or towels for our suit with a pull out sofa. Just an over all bad experience!

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

Larry

Clean, nice facilities. Good breakfast options. Just be aware it’s not really a full service hotel.

Friends_and_family Family

6/10

Pleasant

16 Dec 2025

Kathy

The room was ok the bathroom was dirty! Never had any towels . No towels at the pool , if you ask for something, it’s like you’re bothering the front desk! The man who cleans up on my floor was very nice and helpful! And a woman I think is a manager was helping me as well ! Very nice place just think they need more help !
And a young Indian woman said I had to pay a 100 deposit I couldn’t understand for what but I pd for it and never received it back !! I’m still waiting

Partner

10/10

Exceptional

14 Dec 2025

Ernest

The room was great. The staff was very friendly.

Business Pet

4/10

Poor

05 Dec 2025

Rida

bugs in the room 👎
shower not so good

Leisure Family_with_children

4/10

Poor

01 Dec 2025

Colleen

My keys would not work until the receptionist came up and opened the door. The TV was not connected to any HDMI cable, therefore did not work. The bathtub did not drain at all. My husband took a shower after me and the tub was 75% full. Breakfast was not fully stocked as the waffle mixture was not available.

Leisure Family

4/10

Poor

30 Nov 2025

Deborah

Cicero Grand was not grand at all. Hotel is in the process of rebranding as a Marriott. Would not recommend anyone stay til after Marriott takes over. Multiple issues- key cards needed to be reactivated almost every day. Not enough towels stocked; had to ask for extra. Towels were very small and thin. Pullout bed was horrible; kept falling apart. No linens for it; had to ask. No housekeeping service during 9 day stay. Towel rack in bathroom falling off wall. Staff were doing the best they could, but clearly management has given up on this property.

Leisure Family

2/10

Poor

28 Nov 2025

Dumitru

I found dog’s hair in my bed!!!!!!

Business Partner

2/10

Poor

28 Nov 2025

Rob

The staff was really rude and not accommodating whatsoever. The rooms were stained and dingy. Bed had stains couch tethered. I came down to get a cup of coffee at 10 am it was cold she refused to make a fresh pot. The whole hotel it’s self look like it needs a new owner the rate was $76 looks like a shelter for free!

Leisure Partner

4/10

Poor

24 Nov 2025

Laura

The hotel did not feel clean. There was not enough staff. No blow dryer in the room. My room key stopped working 3 different time and I had to wait for someone to appear at the front desk every time. More than one ice machine was out and the pool was closed. Rooms had almost no sound proofing and I could hear everything in every room.

2/10

Poor

23 Nov 2025

Jeremy

I booked a suite and when I went to the room it was dirty. There were clumps of hair and debris on the floor and chair. There was no power cord for the TV. I walked around and several doors were not secure from the outside, the fire extinguishers had not had monthly inspections, they made me sign a waiver stating that they were not responsible for any injuries occurred on the grounds. I asked if they had insurance and they didn’t even know. I did not feel safe so I asked what they would do. The girl at the front desk left and didn’t return so I went to my vehicle and contacted Hotels.com, they could not resolve the issue and I was leaving when the girl showed back up with someone else. I went back in and they stated they would issue a refund in the morning because they couldn’t do it with the staff at the time. They have now refused to issue a refund and Hotels.com has not done anything about it. I will never stay at that hotel and I will limit my booking with Hotels.com because they have allowed a hotel with such poor standards to be on their site.

Business

8/10

Excellent

17 Nov 2025

Kenia

Great

6/10

Pleasant

17 Nov 2025

VICKIE

Room was in good condition.
Television channels of interest were very limited.

Leisure Partner

2/10

Poor

16 Nov 2025

Amy

The room smelled like pot. The smoke detector was covered by a bag. The coffee maker smelled like it had never been cleaned. The tub was disgusting. The hallway had a random dirty sock, hairballs, dirt everywhere. The walls need to cleaned with a preasure washer. Outlets didnt all work in the room and the wall paint/paper was coming off the walls.

2/10

Poor

15 Nov 2025

Tina

The check in was terrible, they kept us waiting at least 20 minutes. The room was horrible: it was dirty and there was mold in the shower. The beds had stains on them. We checked back out within a half hour.

8/10

Excellent

13 Nov 2025

Oliver

Had to wait for check in

4/10

Poor

11 Nov 2025

Mark

No one around.

6/10

Pleasant

10 Nov 2025

Elyssah

Our room floor was sticky and the juice ran out

2/10

Poor

09 Nov 2025

Beth

The room was not cleaned well at all. The floor felt gross, the bathroom definitely not touched. The bedding looked and smelled clean. The breakfast was not much of a breakfast. No coffee, barely any juice. Very limited seating space for a family hotel. Waffle machine wasn’t filled until we asked. The hotel had many guest. Other guest also voiced their opinions of unhappiness and dissatisfaction with the place. The pool is ice water, not blue or green water and is the size is a little bigger then a hot tub size, 2-3 kids and it was full. Again the whole place was dirty, the lobby was the only clean area. The lights in the room worked when they wanted too. The room was either a sauna hot or an ice box, the thermostat was up high and hard to read and adjust for a normal size adult. We saw fleas out in the lobby area when we sat for breakfast on our last morning but didn’t see any in the room. We don’t see anyone with any pets at all.

Friends_and_family Family

4/10

Poor

08 Nov 2025

Anas

Pool was out of order. Gym had couple of machines and most of them out of order.

2/10

Poor

07 Nov 2025

Megan

Housekeeping came in my room took my things. Put all my clothing and items in too bags even though i was sraying another night.

Leisure Family

8/10

Excellent

06 Nov 2025

Gabriel

Myroom that was booked was not cleaned when I arrived at 5pm. The staff did find me another room. That room was clean, but had an oder due to whatever they use to clean.
The room provided a desk but no chair.
The internet was not working in my room, but they have a very comfortable lobby area that I was able to get my work done in.
The staff tried to help me and where very polite.

Business Self

6/10

Pleasant

02 Nov 2025

Daniel

The room was big. Nothing nice but also not bad especially for the price. The indoor pool was very small and cold

Family_with_children

8/10

Excellent

02 Nov 2025

Robert

staff was very welcoming

Leisure Family

2/10

Poor

31 Oct 2025

Richard

there were bed bugs in our bed. we had to leave the hotel

2/10

Poor

28 Oct 2025

Ronald

This place was horrible. No fresh cooked breakfast. Pacjaged items looked like they were months old. Pool was closed for lack of chemicals . Do NOT stay here.

Leisure Pet

2/10

Poor

20 Oct 2025

Sharon

Room very dirty, outdated furniture bed was terrible, limited staff, all common areas dirty, bathrooms disgusting

Leisure Friends