Randolph House Hotel Trademark Collection Wyndham

6/10

Pleasant

22 Mar 2026

Kay

There was no hot water in my room

10/10

Exceptional

20 Mar 2026

Deborah

I would definitely stay here again.

Self

6/10

Pleasant

15 Mar 2026

Jamie

Its a good budget hotel if you need something cheap cost wise.
The hotel could use an upgrade, the wall paper was peeling on the 4th floor ( unless its under construction and just no sign posted), not sure on the others.
The room was clean, smelled fine as well. The bathroom stocked and beds neat, although the mattresses could use an upgrade, very dented in the middle. The HVAC unitnin the room is VERY noisy and did keep me up all night as it kicked on and off.
The television worked but also could be upgraded to a smart tv.
The big problem was the door lock was extremely difficult to get to work. I almost broke my hand trying to get it to lock.
In general it got the job done and if i needed a low cost place to stay again I would.

Family_with_children

10/10

Exceptional

15 Mar 2026

Deborah

Very nice hotel

Self

10/10

Exceptional

13 Mar 2026

James

Will one day be a great hotel. Hope to return soon and often.

Pet

10/10

Exceptional

11 Mar 2026

Anthony

Excellent facilities and kind gentle staff
THANK YOU

Self

2/10

Poor

11 Mar 2026

Aleia

I wish I could give this place a negative star review. Please listen to me when I tell you do not give this place your money (especially your credit card). When you arrive you are told to give your credit card information for a $100 “incidental fee” that is “refundable”. Keep this in mind. Right off the bat we were placed in the wrong room. At first I thought it was no big deal, these things happen. But when we were placed in the correct room, there was no heat and no hot water and it was single digits outside. We were cold. We booked a room for just one night (literally just slept there). I handed my room keys to the lady at the counter the next morning and left the hotel. The morning after that I was charged not only the $100 “incidental fee”, but an additional $25. Then the NEXT morning I was charged an additional $65! I called the hotel MULTIPLE times a day since then looking for an explanation and a refund. Each time I called I was told the manager was busy and they’ll get back to me. It’s been over a month and I still haven’t heard anything from them.

10/10

Exceptional

06 Mar 2026

Heather

The staff at Randolph was amazing. My husband had a medical emergency and we needed a place to stay after his discharge. Front desk went above and beyond to get us in a room when we were having credit card issues. They were genuinely concerned about his health and thankful for his service in the military.
Large comfortable bed with a nice quiet night!

Partner

4/10

Poor

05 Mar 2026

Karen

Hotel appears to be in the middle of rennovations: hallways had all baseboards removed, pool was drained and not available, THERE WAS NO HOT WATER in room, and heat for room was provided by a portable heat unit. The hotel may be better in future, but at least for 2026 we recommend avoiding it.

Partner

2/10

Poor

01 Mar 2026

Melissa

Heater was incredibly loud. Had to turn off. Needed to use business center but computer was not able to be used. No one offered to help. Then there was a couple in the room next door who were too loud with their excitement in each other for well over an hour. My dog was with me and she could not calm with all the commotion. I went to the desk at 1:30 and they wouldn't let me check out early. Charged for both days anyway.

Pet

8/10

Excellent

27 Feb 2026

Teon

The breakfast, staff and stay.

Partner

8/10

Excellent

21 Feb 2026

Karen

The room was fine

6/10

Pleasant

19 Feb 2026

Jeremy

Room was in good condition. Hotel condition overall with shaky. 24 hour shuttle did not pick me up at the airport stated there was a shift change and they could not send the shuttle.

4/10

Poor

15 Feb 2026

Barry

Front desk staff were great. We needed 3 rooms. My room when I opened the door someone already had this room
Occupied. My tv did not work. The second room the tv did not work and the heat did not work. The technician came and fixed both tv’s. The second room did not have heat but it wasn’t realized until the middle
Of the night. So we do not call anyone. There was no phone to call
Anyone as well. The third room the bathtub did not drain. Did not realize until the following morning. The lobby was amazing but deceiving as the rest of the hotel is outdated and needs major updates. There are no
Locks on the doors. Some of the rooms had no fire detectors. I would not recommend.

Leisure Family

6/10

Pleasant

15 Feb 2026

Doris H

In total transparency the hotel is under massive renovation, keeping this in mind the beds are comfortable, the rooms are quite cold and the blankets/comforters are not enough but they do try.

The breakfast is there but it is mainly waffles no eggs or anything that you cannot do yourself. Was it worth the money. No not in my opinion.

Will it be in the future yes. This hotel will be worth it especially if they keep the staff they currently have.

Leisure Self

6/10

Pleasant

14 Feb 2026

Louis

There were some small issues with the room -- missing soap and shampoo, wonky TV remote, disconnected bedside lamp. The front desk took care of the missing supplies; I took care of the remote and lamp. Otherwise, the room was quiet and comfortable, and a good value.

10/10

Exceptional

11 Feb 2026

Arthur

Very good stay

Leisure Partner

6/10

Pleasant

09 Feb 2026

Elio

Amenities

4/10

Poor

08 Feb 2026

Savonne

The entire hotel is under renovation. No amenities available. Room was cold although heat was on, took shower 1/2 hour to get hot, and I had to listen to an annoying beeping sound from a malfunctioning smoke alarm the entirety of my stay. Breakfast was stale. Room was dated but clean. Staff was friendly. Did not enjoy stay.

Self

4/10

Poor

29 Jan 2026

Gleis

Check your card all the time. They took money from my card 2 days after I left the hotel. I called them explaining the situation and they returned one charge and I still waiting for the second charge that they did without my consent. I went to the hotel to claim for the issue and they told me that the money will go back in one day, I have 2 days waiting😡

Partner

10/10

Exceptional

24 Jan 2026

Bruce

Exactly what I needed for my overnight stay.

Leisure Self

6/10

Pleasant

23 Jan 2026

Diego

No breakfast as it was offered

Family

4/10

Poor

20 Jan 2026

Melissa

Staff was unprofessional, when we arrived no one had a name tag. They were not prepared for check in, we wanted a deluxe sweet and were bumped down a room because it wasn't clean for us. There was no refrigerator in our room, they did end up delivering one but after an hour and we had to call twice. The pool was under maintenence which was not posted on their site. Portable heater needed to heat the room. No shuttle service available. When checking out the staff was more concerned about their popcorn machine than anything else. Buttons missing on the phone in the room. We were also charged on the wrong card without being asked which payment we would like to use. I would not recommend staying here.

Leisure Family

2/10

Poor

20 Jan 2026

Tina

They shut water off without giving us a heads up or warning.

Family

8/10

Excellent

19 Jan 2026

Yucheng

Good room! Everything is clean. but a little cold. the aircondition didn't work well.

Business Self

4/10

Poor

17 Jan 2026

Janayah

The room was in okay condition. But the entire hotel seemed to be in disrepair—exposed flooring and plumbing throughout. The heating system was a major issue. The central unit was out of order and so there was a very loud and obnoxious space heater in its stead. Overall, probably would not choose to stay here again, but you get what you pay for. Silver lining, the staff was nice and accommodating.

Business Self

10/10

Exceptional

17 Jan 2026

Sandro

The was spotless and the staff was great

Partner

10/10

Exceptional

13 Jan 2026

Arun

Clean and peaceful

Business Family

10/10

Exceptional

09 Jan 2026

Amanda

Clean room and staff was courteous

10/10

Exceptional

09 Jan 2026

Darnell

Rooms are spotless and the area and view are very nice. The staff is friendly and very helpful.

4/10

Poor

01 Jan 2026

Jonathon

Check in took for ever there was a line out the door for people checking in. Got to the room portable heat/ac unit was set at 92 degrees. The hallway was cold, stains on the bedsheets, when washing the shower was not draining the water. Parking lot to come in was not shovel and welcome to people bringing in bags. This was a horrible stay.

Business

10/10

Exceptional

01 Jan 2026

Lauren

Yes and yes

Friends_and_family Family

4/10

Poor

01 Jan 2026

Jolany's

Room needed a lot of updating! Hotel shuttle was not working and we had to uber to and from hotel. Breakfast was very limited.

6/10

Pleasant

31 Dec 2025

MOUAIAD

Decent for the price

6/10

Pleasant

29 Dec 2025

Marianne

Bedroom was OK, but bedside table didn't work and bathtub plug didn't work so we were up to our ankles in water. The hallways and elevators were really dirty.

Leisure Partner

10/10

Exceptional

25 Dec 2025

David

Clean room, nice people, good breakfast, right price.

Leisure Partner

8/10

Excellent

20 Dec 2025

Kaylee

Room was clean but outdated, hallways were dirty (although it was not filthy, they just needed a vacuum), no hot breakfast was offered, and the staff were very kind and let us check in early with no fee. Would return!

Leisure Friends

10/10

Exceptional

19 Dec 2025

Sarah

Doctor notes:
t4 panel t3 panel and thyroid panel

I loved this place. The architecture just made me happy and felt like a classic hotel of the past with beautiful warm woods and lux styling. It was easy to picture the lobby dining room and conferences rooms bustling with folks have a great time. The employees had also decorated for the holidays in a super wonderful way. The bed was very comfortable and room very spacious with a fantastic ac/heating unit.

However, I'd also have to agree with giving it a 3-4 star rating. It was lacking the details - clearly from age and being well loved over the years. Every single surface was scuffed from the walls, to doors, black marks all over the elevator doors, the carpet coming up in many places, and it felt like every crevice had some kind of gross dirt. The worst part however was the tables in the room. Every table felt like a toddler had spilled an entire case of soda and jello across the surface. And it looked like it. Finger prints and cup rings were stuck in the weird stickiness. Best we can figure is the wrong product is being used to clean these wooden surfaces and it's ruined the varnish - but it was icky. The bathroom was also very small, and our room was missing its intended fridge.

But I would 100% stay here again. Little details don't take away from the sheer amount of peace and quiet we experienced. They say the rooms are sound proof and seem to mean it! Stepping into the hallway for ice we realized three rooms aroun

Friends_and_family Family

6/10

Pleasant

10 Dec 2025

Madilyn

Room was clean, large, decent condition, comfy bed & pillows. Remote didn't work. Halls smelled heavily of MJ smoke (in non smoking area). Appeared people may be living at hotel, perhaps a government program of some sort. Convenient and decent price for night before flight out.

10/10

Exceptional

02 Dec 2025

Tysha

It was so amazing, the peace and quiet. I was so relaxed and so was my guest that came to visit. Overall this will be my little getaway spot for a peace of mind.

Self

10/10

Exceptional

02 Dec 2025

JUAN

Good

4/10

Poor

29 Nov 2025

KAREN

Clerk had to call for help with computer check in

4/10

Poor

23 Nov 2025

guy

First the rug at the entrance was worn and dirty second there was no bar as advertised or restaurant pool was closed no security camera's in the hallway or elevator the bathroom was so small you could barely close the door for privacy, we spent 2 nights at the place they never serviced the room and to top it off there was a space heater in the room for heat the heaters never in the room didn't work . this is hard to believe this falls under Wyndham totally surprised this place should be closed. my wife and I checked in to another hotel.

Leisure

10/10

Exceptional

22 Nov 2025

Georgia

Yes very clean

Business

6/10

Pleasant

21 Nov 2025

Mark

Although the staff were super nice, the room had a loud air conditioner, the hot water never really got hot, and the bathtub drained really slowly.

Business

8/10

Excellent

16 Nov 2025

Sarmin

The pool was closed for maintenance and the breakfast wasn’t good. On the other hand the room was clean and the staff were friendly.

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Michelle

Staff is super nice!! Hotel has the makings to be a great hotel!! They need to have their hot water fixed and heat. As we had neither. Otherwise staff was super nice, room was clean.

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Andre

Cool

Leisure Family_with_children

4/10

Poor

15 Nov 2025

Rongrong

Our toilet didn’t flush, after we reported, no one bothers coming over and fixing it.

In addition, we spotted an empty car with its light on in the parking lot, and reported it to the front desk. They simply said “thank you and we will notify the owner”. Didn’t bother asking the plate number and the model and color of the car. When we finished dinner and came back, still the same situation with that poor car.

Leisure Family

6/10

Pleasant

14 Nov 2025

Pamela

Clean room, comfy bed. Breakfast not so good. Often waiting for food and coffee.

Leisure Self

6/10

Pleasant

14 Nov 2025

Timothy

It's a warm clean place to sleep. There was okay internet, and no hot water.

4/10

Poor

14 Nov 2025

Jamar

1. The front desk agent loudly called out my room #
2. They didn’t have proper heat in the room and refused to give me anything else other than the space heater
3. I had stink bugs and lady bugs crawling on the walls and ceiling
4. I called the front desk 10 times (literally) and ultimately had to come downstairs just to see 2 agents standing there while the phone was ringing

Leisure Self

10/10

Exceptional

11 Nov 2025

Ssohibou

Everything was great

6/10

Pleasant

11 Nov 2025

jill

Sketchy place

Leisure Friends

2/10

Poor

11 Nov 2025

andrew

The front desk was nice. Management was horrible. Almost everything about the room was wrong. I would suggest you find someplace to pay a little bit more for this is the third time of stayed here and they haven’t got it right anytime I asked for a refund and I was told because I booked through hotels.com that I couldn’t get a refund but little did I know because I did the pay at the hotel part. I did actually pay through the hotel not one bit of management is ever called me back to ask about how horrible my state was or anything to give me a refund.

Self

10/10

Exceptional

09 Nov 2025

Dong

Easy parking , clean room and staff are friendly

Partner

10/10

Exceptional

07 Nov 2025

Aaron

Nice!

8/10

Excellent

06 Nov 2025

Gary

The rooms were nice but there was no microwave or refridgerator. It looks like they are still addingthem to the rooms as I saw a lot of them stacked up. Maybe it is still a work in progress. The staff was good, breakfast better than most places, and in general a good place to stay. I would stay there again.

Business_and_leisure Self

4/10

Poor

06 Nov 2025

Kameelah

There was no heat in the room I stayed in. I had to bring a personal heater. I also asked for the sheets on the bed to be changed because I have a toddler who makes messes. They told me that couldn't be done. So the whole rest of my stay I had dirty sheets that I basically begged them to change.

2/10

Poor

03 Nov 2025

Brian

Nothing went well. First room didn't have heat, just space heaters, 2nd room same thing, third room same thing. Wake up the next morning and no hot water in the entire hotel. We checked out and found a new hotel. Ridiculous!!!

Leisure Family

8/10

Excellent

03 Nov 2025

Ekaterina

It was ok for the price

2/10

Poor

02 Nov 2025

Dakadra

There was no heat in the rooms

2/10

Poor

02 Nov 2025

Terra

Room was totally outdated , the headboard was ripped and ran down . Wasn’t the cleanest , they don’t answer the phone at the front desk at all . Dogs barking all night next room over .

Leisure Partner

8/10

Excellent

01 Nov 2025

charlene

Easy parking

Leisure Partner

10/10

Exceptional

31 Oct 2025

theresa

it was just what I needed for a one night stay. Clean, easy place to get to from off the thruway. Would definitely recommend to others

Friends_and_family Family

4/10

Poor

31 Oct 2025

Sheila

I booked a room as I was participating in an event being held in the ballroom. Check-in was fine and nothing out of ordinary. I booked a king room, it did not have a mini fridge or microwave which are pretty standard for hotels these days, but rather just a Keurig. My husband and I needed to shower the next day and my husband had hot water for all of two minutes! He shut the water off to see if more hot water would come up in a minute for it to be ice cold. I called the front desk to make them aware that we don't have hot water and asked if we could use another room, maybe on a lower floor if hot water is having a hard time reaching the top floor which we were on. That was a no. Whomever was attending the front desk on Sunday 10/26 mentioned they would notify maintenance about the boiler and wouldn't have an idea when hot water would be made available, even after asking to use a different room to shower. The breakfast that was provided was close to empty by 9am when breakfast is being served until 10am. The main dining area had filthy tables including clear indications that some of the tables haven't been cleaned in quite some time because there was a layer of dust on them. People after us were not able to eat by the time they came down. Additionally, other guests were not happy they didn't have working heat in their rooms and had to use a space heater. I've stayed at way nicer places and didn't have a $100 security deposit being held. Should the owners of this hotel invest m

6/10

Pleasant

30 Oct 2025

Ayana

The room could use an upgrade!! It smelled and looked old. The headboard was all scratched up and dingy! They did serve your usual breakfast which was good but GET DOWN THERE EARLY!!

It did the job for a hotel stay. If you want luxury, spend luxury.

I would book again.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Peggy

Parking convenient and felt safe.
Our room was perfect small issue I could’ve T room cooler
The other room was good however the phone didn’t work and unfortunately the tub drain was very slow to drain and water came from under the tub but hotel staff came immediately. I would stay here again as these issues can happen anywhere and staff were very good

Leisure Friends

2/10

Poor

28 Oct 2025

Gerald

No heat in room. No hot water. Sheets on bed would not stay in place as if using queen sheets on a king. No amenities in room. Breakfast not staffed and hardly any hot food available. Breakfast presentation looked like it was just thrown together. Didn't look safe to eat. We won't be back.

Partner

2/10

Poor

27 Oct 2025

Hannah

Bathroom was very dirty. Dirty water coming out of tub. We didn’t use it

Leisure Partner

2/10

Poor

27 Oct 2025

Steve

This was the worst experience ive ever had at a hotel. The first night we check in about 6:30pm. Got the \"Deluxe King\". Get off tge elevator on the 6th floor and was immediately greeted with an overwhelming smell of pot. The smell got worse as we walked down the hall to our room. Went down stairs to report the issue and the front desk; attendant seemed genuinely suprised. She said a manager should be in about 8:30pm, would check on it and get back to us. We never heard a thing from any managers. Now, the \"Deluxe Room\" was far from Deluxe, the room didnt even have a mini fridge to keep drinks cool or coffee maker for a fresh cup in the morning. Speaking of morning, we woke up the next morning trying to make the best of it, maybe a warm breakfast and hot cup of coffee would be good. Step outside the room to again be greeted by an potent stench of pot! Head downstairs to the lounge to get breakfast to discover they were out of EVERYTHING. 5 pump thremoses of coffee, all empty. Bacon, eggs, hashbrowns, sausage... all gone. Orange juice, apple juice, and milk...gone. the only thing you could make was toast or beagle... maybe dry cereal if you want cereal with no milk. Now Im super annoyed. So we eat our beagle and head back up stairs to get ready for the day. Go to jump in the shower... you guessed it COLD water! Not warm, cold! Try to discuss with a mangar and are told one will be in about 8:30 pm.

Leisure Partner

6/10

Pleasant

25 Oct 2025

Chienhua

Breakfast was bad

Leisure Family

4/10

Poor

24 Oct 2025

Joe

Hallways intidy

8/10

Excellent

24 Oct 2025

Willie T

It was okay

Business Family

6/10

Pleasant

23 Oct 2025

BERENICE

Well the king bed dipped in the middle a good six inches!! We literally rolled onto each other and had to climb out. We arrived late both nights and I did not complain the first night and was busy the next day and forgot to ask for a different room and was so tired I did not want to move. It seemed the bed was even worse the second night. Also the smallest bathroom I have ever seen

Partner

6/10

Pleasant

22 Oct 2025

Raj

This is a very basic hotel regardless of the Wyndham name. 3-star is a stretch. It is in a very isolated area and I did not see much in terms of restaurant/shopping in the area. Breakfast was pretty lame with inadequate staff and onle one poor staffer trying to meet everyone's needs. CHeck in staff was very indifferent and first time in my life (after thousands of nights of hotel stays) saw the front desk staff keeping a dog who was a bit jumpy. So all in all, I would avoid this hotel next time. It is fine for a low cost overnight stay as the room and hotel is clean. Bathroom and shower were clean and functional, not much to look at.

Leisure Self

2/10

Poor

22 Oct 2025

Courtney

the shower drain was clogged and took forever for the water to go down, the tv is so old and needs to be updated. There was over 10 horse flies in my room. No a/c only had fan to 65.it was hot and muggy. Definitely would not go back.

Business Self

2/10

Poor

21 Oct 2025

Nicole

Was put in room with someone else in it after checking in with two children under the age of five. After being transferred to another room after this mishap, that room's key card didn't work after getting to the fifth floor after shuffling back and forth twice now with toddlers. After getting to the room, surfaces were unreasonably sticky with a film, dead bugs on towels although I will say towels were clean and bathtub was considerably clean however did not drain at all and immediately had backup from the drain filling the tub when trying to run the shower. Lamp shades were cracked, lights blinking, overall just not clean or secure. Door did not latch to the room either without force. Thankfully our only purpose was sleep and we had bedding in the car...

Leisure Family_with_children

8/10

Excellent

20 Oct 2025

Clarence

The surfaces of both nightstands was sticky. The hallway reeked of marijuana

Business

10/10

Exceptional

20 Oct 2025

Antoinette

We really enjoyed our stay! Staff was friendly, very clean, very affordable, we recommend it! Over all 10!!!

Partner

8/10

Excellent

20 Oct 2025

Susan

We were in Syracuse for a day and went to the Destiny USA mall for shopping. The room was clean and comfortable. Breakfast was very good, however it could have been a bit hotter. Easy check in and out

Leisure Partner

2/10

Poor

20 Oct 2025

Kelley

Staff disorganized when you check in, they were putting heater in room and had portable AC in rooms, very dark and old fashion room. Definitely not friendly

8/10

Excellent

20 Oct 2025

Ingrid

Room & bathroom was clean;
Lots of parking:
Quiet area;
Breakfast did not have healthier options;

8/10

Excellent

20 Oct 2025

Paula

The hotel has a bad smell.

Partner

6/10

Pleasant

19 Oct 2025

Jonathan

Overall the stay was okay. Front desk staff were friendly and polite. It’s undergoing renovations so some amenities were not available such as the pool and fitness area. This leads me to believe the hotel was recently taken over by a different owner. No coffee maker in the room and no usb charging available. The continental breakfast was okay. It could be much better with upgrades to food quality and variety. There were strong smells of pot in the elevator and on our floor there was a very strong perfume odour that seemed intentional to mask other odours.

Leisure Family

4/10

Poor

19 Oct 2025

Anabel

Interesting stay… Will book elsewhere next time

The hotel and room itself was clean and was pet friendly. The staff was nice but got overwhelmed at 3 pm check in since there was a line out the door. There was 1 person behind the desk when everyone started to arrive. Housekeeping were still working on cleaning all of the rooms due to the influx of people staying that day. There was a game that day and everyone was there to attend it. Most of the rooms weren’t ready so we were given our key cards and were told to wait. We didn’t mind since we were going to do things around the city in the mean time. We arrived back at 8 pm, hoping the room would be ready by now, and went to the room assigned to the keycards we received earlier. I opened the door to find someone else’s belongings inside. We left immediately and went back downstairs and told them. They said they meant to tell us they had to move us to a new room but did not mention it when we came back at 8 pm. We were given a new room afterwards. The 2nd room door did not open with the key card. The door itself looked concerning with the peep hole being broken and the door plaque missing from the door but not the wall. The door also looked like it was left ajar and was only being kept shut with the inner latch on the inside. We went back and told the person at the desk that info and he said “that room is out of commission.” So the 3rd room we received was successful. The lamp next to the bed had a dead bulb so we switched the bulbs from a working lamp so we could see…

Friends_and_family Friends

4/10

Poor

19 Oct 2025

Sherry

The hotel was clean. Beds were comfortable. Ok for a quick stay. However, the AC was not working. It was cooler in the hallway than in the room. The water pressure was terrible and the shower-head didn’t work well.
I called to check the hours on the continental breakfast and was told 10:30. We arrived at 9:50 they were out of everything.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Monica

This was a definite no frills hotel. Our room appeared clean but I also think it was old and the elevator smelled like weed which was a turnoff. There is not much food nearby so plan ahead!

Leisure Partner

8/10

Excellent

19 Oct 2025

Emily

Super comfortable bed, clean rooms, friendly service.

Partner

6/10

Pleasant

19 Oct 2025

Danesha

Parking was a bit janky but it was fine overall

Leisure

10/10

Exceptional

18 Oct 2025

Georgia

Clean n safe!!

Business Partner

2/10

Poor

18 Oct 2025

Tiffany

room bathtub had poop and sewage coming out

Leisure Family

4/10

Poor

18 Oct 2025

Linda

The room was fine. The bed was very comfortable. Some staff were friendly while others appeared irritated. Our key did not work. Had to switch rooms. Found out the first room's key hadn't worked for some time but they kept listing it as an option anyway. Some rooms, not mine, did not have hot water. The breakfast did not have enough food only 30 minutes into breakfast time slot. Food was not good. Unfortunately I would not recommend this establishment.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Orianna

good

4/10

Poor

18 Oct 2025

Kevin

Awful stay

Got there to check in on a Friday at 2:40. Was told to wait until 3. Seriously? You’re telling me the rooms aren’t ready on a Friday, 20 minutes early? So I stood there and waited. While waiting, a huge dog that was being kept behind the counter started barking at a little girl in the lobby and scared her to death. Is this a kennel or a hotel?? I felt so bad for her.

I checked in ahead of time online. I’m not sure why because when they finally let me check in it took forever. I get to my room and the hallway smells like weed despite all the rooms being nonsmoking.

When I took a shower at night I had to wait 15 minutes for warm water. By then, there was a pool of cold water in the tub that wasn’t draining, so I had to stand in that. Awesome. There was no trash can in the room, no fridge, no microwave. And no blackout curtains, so I was awoken by the sunrise. Always fun when you’re hoping to get some sleep. This place sucks. I won’t be back.

Self

2/10

Poor

18 Oct 2025

Joseph

The first night . No hot water no hot air . Incests . Dirty filthy . The help disk is nice. I got sick cold I spent money for medication and I could not work n do anything .I’m gonna sue if they don’t return my money.

6/10

Pleasant

18 Oct 2025

Robert

This property has several issues and should be check carefully before committing to a purchase. They try to make up for their issues with the price so manage your expectations and you should be okay. Consider it low risk camping. I think eventually this could be a nice property once again but it will take a significant investment. The location is perfect! Easy on easy off the turnpike and there are quite a few food venues in the area and not far from downtown Syracuse if that’s your thing. The pool area looked nice but it was closed. The room had portable heater and ac which worked but it was weird. The amenities are scarce but the room was clean which is most important. Almost got stuck in the elevator but overall I had low expectations from the reviews so I was prepared. I think if they keep making improvements they’ll get there but check to see how it’s going first.

Leisure Partner

4/10

Poor

18 Oct 2025

Elizabeth

Strange fake smell, bathroom dirty, coffee area in lobby filthy and no coffee

4/10

Poor

17 Oct 2025

Jhon

Terrible breakfast

2/10