Randolph House Hotel Trademark Collection Wyndham

8/10

Excellent

25 May 2026

Jacob

Everything went well! To be honest. Whenever I get a hotel now, I’m quick to see if they’ve got rooms open before I check anywhere else now. I had a small issue with hot water one day and went down to say something. By the time I arrived back up to my room there was a custodian waiting outside my room asking to take a look. Very quick and responding if there’s ever an issue! Water was fixed asap! Not very expensive/nice view/ nice workers. Worth the say and I will be going back

Self

4/10

Poor

25 May 2026

Ron

The room was fairly clean but lacked a TV remote , refrigerator and the lamp next to the beds didn't work, no switch. They had portable heating/cooling systems in the rooms, i guess because they where working on the hotel itself. The cleaning staff where very good. The breakfast was OK, but the coffee was terrible, couldn't drink it!

Friends_and_family Family

8/10

Excellent

22 May 2026

David

The hotel and our room were very clean. The staff was friendly and helpful. What we did not like is that I called on 3 different occasions and spoke with 3 different women at the front desk and emphasized how important it was that we have a refrigerator. The first woman told me she had written down our request. The second woman told me it was entered in our information, and the third woman told me the same and assured me we would have a refrigerator and a microwave upon arrival. We arrived and had neither. We called the front desk and they told us one would be brought up promptly. We had food that needed to be refrigerated and called the desk again 25 min. later. Ten minutes after that a very friendly and helpful maintenance worker brought them both up and connected them. Although this was inconvenient, the staff was always courteous and helpful. It was Syracuse University Graduation Weekend so they were particularly busy which might be why the problem occurred. Mentioning this so someone else might be spared this inconvenience in the future. Other than that, it was a pleasant stay.

Partner

6/10

Pleasant

21 May 2026

Kenneth

The air conditioning was not working. We were on the 6th floor so it was warm and stuffy. Did not get a good night's sleep.

Partner

6/10

Pleasant

19 May 2026

JINKI

kind and helpful staff

Family

4/10

Poor

16 May 2026

Ronald

My family and I stayed one night on our way to Boston. Having been used to staying at a Holiday Inn & Suites or a Residence Inn by Marriot, staying at this Randolph Hotel in Liverpool a complete disappointment. The facility was worn down looking and the staff were far from accommodating. I would not recommend anyone staying at this location.

Family

8/10

Excellent

15 May 2026

Anthony

I’ll start by saying room was clean and bed very comfortable. I slept well. It had a mini fridge which I appreciate. The window opened and allowed me to get fresh air. Priced great! However, the remote for the tv didn’t work. I had to use the side of tv and it was the longest check in I have ever experienced. The staff was friendly. Overall I was happy with my stay.

Partner

4/10

Poor

15 May 2026

Nicole

A smoking hotel turned into a non smoking hotel with wall paper peeling off the hallway walls. The bed was actually comfortable, but after checking inside the pillow cases, we had to put one off the bed. Needs updating to say the least. The front desk girl was nice, the cc machine didn’t work, so we were waiting for about 15 min at midnight to check in. It was closer to the SYR airport, we only needed a few hours of sleep after traveling from CO, so it is what it is. Would never stay there again. You get what you pay for in this case.

Family

4/10

Poor

13 May 2026

Nadine

The staff was very helpful and courteous, but the rooms felt rundown. My wife was not able to take a shower because the tub would not drain.

Partner

8/10

Excellent

12 May 2026

Gerald

Comfortable and great price range.

6/10

Pleasant

12 May 2026

Francisco

Check in went great, Taylor was very professional, helpful and kind. He also helped us when the key stopped working and he happened to be on our floor, opened the door for us an brought back 2 new keys, that was going above and beyond and the reason I'm writing this review. The hotel have seen better days, not sure if its going thru a remodel. The breakfast, very poor, the hot food was cold and the toaster didn't toast. The coffee was ok. They dont clean your room unless you request it, which surprised me. We stayed there for a whole week and our room was cleaned after 4 days because I asked a maid on our floor and she explained they dont do it unless it is requested. They still have the old fashion tini soap bottles, not the shower soap dispenser, so we had to request more soap on day 2, since they dont clean your rooms daily, another hassle. Overall, I gave a 3 star rating.

Family

4/10

Poor

12 May 2026

Cheryl

This is my second time staying at this property. I will not go back unless it's my absolute last option. Seriously. The place is run down and marginally clean. The first room I was given was handicapped. That needed to be changed. The next room was dirty (hair in the sink, food in the micro). That had to be changed. Finally got a \"decent\" room with a dirty chair from the dining room at the desk and no micro. The breakfast was unremarkable, tasteless and cold. There was fun though, when the fire alarm went off at 12:30 a.m. Saturday night. This was a legitimate alarm because as I exited my room I met with a polluted haze of weed smoke. Yeah, good times. Unfortunately, exiting for the alarm left that smell in my room for the night leaving me nauseous and unable to sleep. There was no explanation from staff, no apology. In fact, I was the one who informed the desk clerk (a very nice man) about what happened as he missed all the excitement. In fact, all the people at the front desk were pleasant and helpful. I just feel sorry they have to work in that run down place. There are better options. Find them.

Self

6/10

Pleasant

12 May 2026

Israel

La estadía cumplió su cometido: fuimos a dormir, nada más. El hotel necesita mucho cariño en cuanto a limpieza de baños de uso público y áreas comunes. Según indican, están en remodelación, por lo que esta valorización pudiera ser mejor más adelante.

El personal fue muy atento y agradable.

Family

4/10

Poor

12 May 2026

Julie

They never cleaned our room and we were there for 4 days. They didn’t bring us clean towels.

Family

8/10

Excellent

11 May 2026

Adam

The hotel needs upgrades. Wallpaper is pealing in halls, carpets are old, bathrooms are small

Friends_and_family Family

8/10

Excellent

11 May 2026

Elizabeth

They are currently in the process of updating the property obviously. But having said that, the staff were very helpful and corrected any issues. Would definitely stay there again!

Self

4/10

Poor

11 May 2026

Satit

AC/Heat is loud since they're using a stand alone unit, seem like the main HVAC is not working.
Bathroom drain is clogged big time, both tub and sink. Water up to ankel when shower.
The hotel seems run down a bit. May be they're planning to do renovation.
Overall great price, but you'll need to deal with some issues.

Partner

2/10

Poor

10 May 2026

Seth

Horrible hotel. Old and dirty. Disgusting. Portable air conditioners in all the rooms. Gross bathrooms. Old cable tv. Worst hotel I have ever stayed in.

Family

2/10

Poor

10 May 2026

James

Smelled. Dirty. Garbage on floors. Mildew and mold and peeling wall paper. Water damage.

10/10

Exceptional

08 May 2026

Elena

We had a very complicated check in with 6 reservations spread out over 4 days and Clive streamlined the process making it seem less for our family. Thanks so much for making something complicated very easy for us.

Family

8/10

Excellent

06 May 2026

Brian

The hotel is undergoing renovations, and it shows. The staff was friendly and helpful. They found a light for the room when it had only one. The room was clean and the beds are comfortable. I would light to see it back up to speed.

4/10

Poor

06 May 2026

Gregory Gordon

Hotel needs to refurbish or finish refurbishing.

Partner

10/10

Exceptional

04 May 2026

Marta

My second time staying here, definitely prefer over similar hotels in this area.
Pleased with the extra clean room and lotions and soaps are nice quality. The pool is closed for a renovation. Breakfast could be better. Lobby's Water/Coffee/Teas supply needed attention. Friendly Front Desk Staff.

Friends_and_family Friends

8/10

Excellent

03 May 2026

William N

OK for an overnight stay on the road

Self

6/10

Pleasant

28 Apr 2026

julie

First check in was slow. I asked about the shuttle for the next morning to be told it doesn’t run on Mondays and Tuesday won’t be starting until 11am. I had asked about a 4am shuttle. Next I was told about the breakfast starting at 6.30 am? The towels and linens were clean and fresh but the toilet was not. No hot water that evening but there was the next morning. A/C was noisy and didn’t seem to work other than to blow warm air. It was quiet on the sixth floor. First and last time for me.

Self

2/10

Poor

26 Apr 2026

Chandler

Just pick somewhere else and save yourself the trouble.

Family

8/10

Excellent

26 Apr 2026

Todd

The parking was secure. Everything was well lit.. The the hotel definitely showed its age. A lot of the base molding, especially on the 5th floor was gone. Also, the wallpaper definitely needs to be replaced. On the positive side, our room was clean and spacious and the bed was super soft. That was right up our alley. Air conditioning worked perfectly. We will definitely stay again. The morning breakfast was a little rough, we had an everything bagel. It would have been nice to have cream cheese. There was no tea available for my wife. She definitely would have enjoyed that.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

YASMELYN

Very good i will stay there again.

Partner

10/10

Exceptional

22 Apr 2026

Marvin

Great stay

10/10

Exceptional

22 Apr 2026

Iris

I’m very happy excellent service I really recommend

6/10

Pleasant

20 Apr 2026

Darren

Everything was fine but the hallways looked like they had water damage all along the floor.

8/10

Excellent

20 Apr 2026

Carolyn

No one told us this property was undergoing renovations! Knowing this might have helped us feel better about things. The New Manager is \"a keeper\"; he went over and above. We might have leaf and demanded a refund if he had not intervened. One of the front desk staff was neglectful and uncaring a first. He assigned us a room on a floor that no one was supposed to be using. The new Manager got that all changed and we believe this property will be worthy of the Wyndham name before this year ends.

It is a really good property now; the changes and upgrading that are underway now will make all the difference in the world. We had a good stay.

Partner

8/10

Excellent

19 Apr 2026

Juliet

The hotel could use some updating.

4/10

Poor

18 Apr 2026

Thomas

Room felt real dirty and smelled foul. The smoke detector was not connected and tv did not work. Hotel seemed very run down and needed some maintenance.

Friends_and_family Family

4/10

Poor

17 Apr 2026

Khawlah

Unclean room, unfriendly staff . The whole vibe was just unwelcoming

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Stephanie

Parking was easy and secure and air conditioning was wonderful

8/10

Excellent

13 Apr 2026

Robert

Hospitable staff. And clean room.

10/10

Exceptional

13 Apr 2026

Kenia

Okey

2/10

Poor

12 Apr 2026

Lucy

Parking was easy. Breakfast was horrible - stale bagels and jam. Waffles were disgusting. Orange and apple juice were left out all night. Smoke alarm in the room was beeping all night so we slept terribly. Bathtub was dirty and clogged with hair.

Family

10/10

Exceptional

12 Apr 2026

Nickeisha

Good morning, it was an honor staying there staff very courteous and wonderful parking no issues rooms were clean I can’t complain about anything front desk you guys are amazing! 8 min airport ride can't beat that and I like that a lot of amenities are close by…5 star I'll definitely stay again!

Family

10/10

Exceptional

11 Apr 2026

Jigar

Great Location and Exceptional Service\"
My recent stay at the Randolph Hotel was a very good experience overall. As someone traveling through the Syracuse area, the location was unbeatable—situated right off the Thruway and only about a 10-minute drive from Syracuse Hancock International Airport (SYR).

Self

2/10

Poor

08 Apr 2026

Breanna

The room was dirty, felt unsafe, we did not even last 20 minutes and we left and booked another hotel. There were teenagers running up and down the hallway banging on the doors as well as you could hear them slam the doors

Partner

6/10

Pleasant

04 Apr 2026

Marshelle

It was ok

2/10

Poor

02 Apr 2026

Deborah

I found a hotel approximately an hour before I got there telling them that we were coming with my 13-year-old niece to celebrate her birthday and that we would appreciate having a room on the upper floor that which we got and in that phone call I told the gentleman that we were coming to go swimming OK fine I showed up checked in all checked in going to my room and noticed the pool is closed, not understanding why the gentleman couldn’t have told me that on the telephone because I would’ve changed my reservation to somewhere else. What do you do with 2 13-year-old girls at night in a hotel with no pool during the evening we had someone try our room try to enter our room we’re four females in that room. We got up in the morning to have coffee, and went to the lobby for coffee there were no coffee cups. There were no employees there was a guy standing at the front desk waiting to check out before we came downstairs. She finally got helped after about 10 minutes if not longer. Then the young lady that came down to put in coffee cups was dressed like she walked in off the street slippers on sweatpants on winter coat hair and absolute mess. When we were checking in, the gentleman was busy paying attention to some sporting event on his phone. I understand your renovating because you just took over the hotel, but maybe some signs of explaining that or telling people that we were not the only guest discussing the fact that the hotel was a mess. We will not stay there again.

Friends_and_family Friends

10/10

Exceptional

01 Apr 2026

Jackson

Yes parking was great

8/10

Excellent

30 Mar 2026

Jacek

The exercise room was under renovation, it's a big disappointment for me.

Self

10/10

Exceptional

30 Mar 2026

David

Everything was good, staff was amazing and helpful

2/10

Poor

29 Mar 2026

Anthony

The pool is out of service and the room has bedbugs. I didn’t stay, I left and requested a refund

Partner

8/10

Excellent

28 Mar 2026

Claudette

My overall stay was good.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Marvin

Great

10/10

Exceptional

23 Mar 2026

Deborah

This was one of the nicest hotels I have stayed in. The staff treated me like family. If I ever have to come back to Syracuse again, I would definitely stay here.

Self

6/10

Pleasant

22 Mar 2026

Kay

There was no hot water in my room

10/10

Exceptional

20 Mar 2026

Deborah

I would definitely stay here again.

Self

6/10

Pleasant

15 Mar 2026

Jamie

Its a good budget hotel if you need something cheap cost wise.
The hotel could use an upgrade, the wall paper was peeling on the 4th floor ( unless its under construction and just no sign posted), not sure on the others.
The room was clean, smelled fine as well. The bathroom stocked and beds neat, although the mattresses could use an upgrade, very dented in the middle. The HVAC unitnin the room is VERY noisy and did keep me up all night as it kicked on and off.
The television worked but also could be upgraded to a smart tv.
The big problem was the door lock was extremely difficult to get to work. I almost broke my hand trying to get it to lock.
In general it got the job done and if i needed a low cost place to stay again I would.

Family_with_children

10/10

Exceptional

15 Mar 2026

Deborah

Very nice hotel

Self

10/10

Exceptional

13 Mar 2026

James

Will one day be a great hotel. Hope to return soon and often.

Pet

10/10

Exceptional

11 Mar 2026

Anthony

Excellent facilities and kind gentle staff
THANK YOU

Self

2/10

Poor

11 Mar 2026

Aleia

I wish I could give this place a negative star review. Please listen to me when I tell you do not give this place your money (especially your credit card). When you arrive you are told to give your credit card information for a $100 “incidental fee” that is “refundable”. Keep this in mind. Right off the bat we were placed in the wrong room. At first I thought it was no big deal, these things happen. But when we were placed in the correct room, there was no heat and no hot water and it was single digits outside. We were cold. We booked a room for just one night (literally just slept there). I handed my room keys to the lady at the counter the next morning and left the hotel. The morning after that I was charged not only the $100 “incidental fee”, but an additional $25. Then the NEXT morning I was charged an additional $65! I called the hotel MULTIPLE times a day since then looking for an explanation and a refund. Each time I called I was told the manager was busy and they’ll get back to me. It’s been over a month and I still haven’t heard anything from them.

10/10

Exceptional

06 Mar 2026

Heather

The staff at Randolph was amazing. My husband had a medical emergency and we needed a place to stay after his discharge. Front desk went above and beyond to get us in a room when we were having credit card issues. They were genuinely concerned about his health and thankful for his service in the military.
Large comfortable bed with a nice quiet night!

Partner

4/10

Poor

05 Mar 2026

Karen

Hotel appears to be in the middle of rennovations: hallways had all baseboards removed, pool was drained and not available, THERE WAS NO HOT WATER in room, and heat for room was provided by a portable heat unit. The hotel may be better in future, but at least for 2026 we recommend avoiding it.

Partner

2/10

Poor

01 Mar 2026

Melissa

Heater was incredibly loud. Had to turn off. Needed to use business center but computer was not able to be used. No one offered to help. Then there was a couple in the room next door who were too loud with their excitement in each other for well over an hour. My dog was with me and she could not calm with all the commotion. I went to the desk at 1:30 and they wouldn't let me check out early. Charged for both days anyway.

Pet

8/10

Excellent

27 Feb 2026

Teon

The breakfast, staff and stay.

Partner

8/10

Excellent

21 Feb 2026

Karen

The room was fine

6/10

Pleasant

19 Feb 2026

Jeremy

Room was in good condition. Hotel condition overall with shaky. 24 hour shuttle did not pick me up at the airport stated there was a shift change and they could not send the shuttle.

4/10

Poor

15 Feb 2026

Barry

Front desk staff were great. We needed 3 rooms. My room when I opened the door someone already had this room
Occupied. My tv did not work. The second room the tv did not work and the heat did not work. The technician came and fixed both tv’s. The second room did not have heat but it wasn’t realized until the middle
Of the night. So we do not call anyone. There was no phone to call
Anyone as well. The third room the bathtub did not drain. Did not realize until the following morning. The lobby was amazing but deceiving as the rest of the hotel is outdated and needs major updates. There are no
Locks on the doors. Some of the rooms had no fire detectors. I would not recommend.

Leisure Family

6/10

Pleasant

15 Feb 2026

Doris H

In total transparency the hotel is under massive renovation, keeping this in mind the beds are comfortable, the rooms are quite cold and the blankets/comforters are not enough but they do try.

The breakfast is there but it is mainly waffles no eggs or anything that you cannot do yourself. Was it worth the money. No not in my opinion.

Will it be in the future yes. This hotel will be worth it especially if they keep the staff they currently have.

Leisure Self

6/10

Pleasant

14 Feb 2026

Louis

There were some small issues with the room -- missing soap and shampoo, wonky TV remote, disconnected bedside lamp. The front desk took care of the missing supplies; I took care of the remote and lamp. Otherwise, the room was quiet and comfortable, and a good value.

10/10

Exceptional

11 Feb 2026

Arthur

Very good stay

Leisure Partner

6/10

Pleasant

09 Feb 2026

Elio

Amenities

4/10

Poor

08 Feb 2026

Savonne

The entire hotel is under renovation. No amenities available. Room was cold although heat was on, took shower 1/2 hour to get hot, and I had to listen to an annoying beeping sound from a malfunctioning smoke alarm the entirety of my stay. Breakfast was stale. Room was dated but clean. Staff was friendly. Did not enjoy stay.

Self

4/10

Poor

29 Jan 2026

Gleis

Check your card all the time. They took money from my card 2 days after I left the hotel. I called them explaining the situation and they returned one charge and I still waiting for the second charge that they did without my consent. I went to the hotel to claim for the issue and they told me that the money will go back in one day, I have 2 days waiting😡

Partner

10/10

Exceptional

24 Jan 2026

Bruce

Exactly what I needed for my overnight stay.

Leisure Self

6/10

Pleasant

23 Jan 2026

Diego

No breakfast as it was offered

Family

4/10

Poor

20 Jan 2026

Melissa

Staff was unprofessional, when we arrived no one had a name tag. They were not prepared for check in, we wanted a deluxe sweet and were bumped down a room because it wasn't clean for us. There was no refrigerator in our room, they did end up delivering one but after an hour and we had to call twice. The pool was under maintenence which was not posted on their site. Portable heater needed to heat the room. No shuttle service available. When checking out the staff was more concerned about their popcorn machine than anything else. Buttons missing on the phone in the room. We were also charged on the wrong card without being asked which payment we would like to use. I would not recommend staying here.

Leisure Family

2/10

Poor

20 Jan 2026

Tina

They shut water off without giving us a heads up or warning.

Family

8/10

Excellent

19 Jan 2026

Yucheng

Good room! Everything is clean. but a little cold. the aircondition didn't work well.

Business Self

4/10

Poor

17 Jan 2026

Janayah

The room was in okay condition. But the entire hotel seemed to be in disrepair—exposed flooring and plumbing throughout. The heating system was a major issue. The central unit was out of order and so there was a very loud and obnoxious space heater in its stead. Overall, probably would not choose to stay here again, but you get what you pay for. Silver lining, the staff was nice and accommodating.

Business Self

10/10

Exceptional

17 Jan 2026

Sandro

The was spotless and the staff was great

Partner

10/10

Exceptional

13 Jan 2026

Arun

Clean and peaceful

Business Family

10/10

Exceptional

09 Jan 2026

Amanda

Clean room and staff was courteous

10/10

Exceptional

09 Jan 2026

Darnell

Rooms are spotless and the area and view are very nice. The staff is friendly and very helpful.

4/10

Poor

01 Jan 2026

Jonathon

Check in took for ever there was a line out the door for people checking in. Got to the room portable heat/ac unit was set at 92 degrees. The hallway was cold, stains on the bedsheets, when washing the shower was not draining the water. Parking lot to come in was not shovel and welcome to people bringing in bags. This was a horrible stay.

Business

10/10

Exceptional

01 Jan 2026

Lauren

Yes and yes

Friends_and_family Family

4/10

Poor

01 Jan 2026

Jolany's

Room needed a lot of updating! Hotel shuttle was not working and we had to uber to and from hotel. Breakfast was very limited.

6/10

Pleasant

31 Dec 2025

MOUAIAD

Decent for the price

6/10

Pleasant

29 Dec 2025

Marianne

Bedroom was OK, but bedside table didn't work and bathtub plug didn't work so we were up to our ankles in water. The hallways and elevators were really dirty.

Leisure Partner

10/10

Exceptional

25 Dec 2025

David

Clean room, nice people, good breakfast, right price.

Leisure Partner

8/10

Excellent

20 Dec 2025

Kaylee

Room was clean but outdated, hallways were dirty (although it was not filthy, they just needed a vacuum), no hot breakfast was offered, and the staff were very kind and let us check in early with no fee. Would return!

Leisure Friends

10/10

Exceptional

19 Dec 2025

Sarah

Doctor notes:
t4 panel t3 panel and thyroid panel

I loved this place. The architecture just made me happy and felt like a classic hotel of the past with beautiful warm woods and lux styling. It was easy to picture the lobby dining room and conferences rooms bustling with folks have a great time. The employees had also decorated for the holidays in a super wonderful way. The bed was very comfortable and room very spacious with a fantastic ac/heating unit.

However, I'd also have to agree with giving it a 3-4 star rating. It was lacking the details - clearly from age and being well loved over the years. Every single surface was scuffed from the walls, to doors, black marks all over the elevator doors, the carpet coming up in many places, and it felt like every crevice had some kind of gross dirt. The worst part however was the tables in the room. Every table felt like a toddler had spilled an entire case of soda and jello across the surface. And it looked like it. Finger prints and cup rings were stuck in the weird stickiness. Best we can figure is the wrong product is being used to clean these wooden surfaces and it's ruined the varnish - but it was icky. The bathroom was also very small, and our room was missing its intended fridge.

But I would 100% stay here again. Little details don't take away from the sheer amount of peace and quiet we experienced. They say the rooms are sound proof and seem to mean it! Stepping into the hallway for ice we realized three rooms aroun

Friends_and_family Family

6/10

Pleasant

10 Dec 2025

Madilyn

Room was clean, large, decent condition, comfy bed & pillows. Remote didn't work. Halls smelled heavily of MJ smoke (in non smoking area). Appeared people may be living at hotel, perhaps a government program of some sort. Convenient and decent price for night before flight out.

10/10

Exceptional

02 Dec 2025

Tysha

It was so amazing, the peace and quiet. I was so relaxed and so was my guest that came to visit. Overall this will be my little getaway spot for a peace of mind.

Self

10/10

Exceptional

02 Dec 2025

JUAN

Good

4/10

Poor

29 Nov 2025

KAREN

Clerk had to call for help with computer check in

4/10

Poor

23 Nov 2025

guy

First the rug at the entrance was worn and dirty second there was no bar as advertised or restaurant pool was closed no security camera's in the hallway or elevator the bathroom was so small you could barely close the door for privacy, we spent 2 nights at the place they never serviced the room and to top it off there was a space heater in the room for heat the heaters never in the room didn't work . this is hard to believe this falls under Wyndham totally surprised this place should be closed. my wife and I checked in to another hotel.

Leisure

10/10

Exceptional

22 Nov 2025

Georgia

Yes very clean

Business

6/10

Pleasant

21 Nov 2025

Mark

Although the staff were super nice, the room had a loud air conditioner, the hot water never really got hot, and the bathtub drained really slowly.

Business

8/10

Excellent

16 Nov 2025

Sarmin

The pool was closed for maintenance and the breakfast wasn’t good. On the other hand the room was clean and the staff were friendly.

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Michelle

Staff is super nice!! Hotel has the makings to be a great hotel!! They need to have their hot water fixed and heat. As we had neither. Otherwise staff was super nice, room was clean.

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Andre

Cool

Leisure Family_with_children

4/10

Poor

15 Nov 2025

Rongrong

Our toilet didn’t flush, after we reported, no one bothers coming over and fixing it.

In addition, we spotted an empty car with its light on in the parking lot, and reported it to the front desk. They simply said “thank you and we will notify the owner”. Didn’t bother asking the plate number and the model and color of the car. When we finished dinner and came back, still the same situation with that poor car.

Leisure Family