Name: Best Western The Inn at the Fairgrounds
Address: 670 State Fair Boulevard, Syracuse, 13209, US

10/10

Exceptional

08 Jul 2026

Holly

The hotel was clean , the breakfast was very good and it is conveniently located to the Amphitheater where we enjoyed an amazing concert featuring Don Felder and the Guess Who!

Friends_and_family Friends

10/10

Exceptional

08 Jul 2026

David

Great location if you’re going to the fair or amphitheater, clean property.

Partner

8/10

Excellent

30 Jun 2026

HANIF

Excellent place. Only issue is parking belongs to third party with no in and out privileges.

Family

4/10

Poor

28 Jun 2026

Sabrina

I paid extra to have a jacuzzi suite and it didn't hold water. The smell of old cigarette smoke was awful and permeated everything. When we asked for a different room they of course didn't have any and said it's never been a smoking room. It gave me a headache after half an hour and all the fixtures were yellowed. I know it wasn't like that in all the rooms because my friend was only a few rooms down the hall. The bed desperately needs to be replaced, it looked like a big bowl and was super uncomfortable. There's no coffee pot in the rooms and coffee only available during breakfast hours. We won't be back. It didn't start our romantic getaway off right that's for sure!

Partner

10/10

Exceptional

28 Jun 2026

Keddar

Clean and well maintained

Self

6/10

Pleasant

27 Jun 2026

Christine

No soap in bathroom

Partner

8/10

Excellent

24 Jun 2026

Stefanie

Great location after a concert. Clean, safe.

Partner

8/10

Excellent

23 Jun 2026

Nia

I enjoyed my short time spent, staff was attentive, breakfast was decent/good for pricing, and room was clean and tidy most of all. My only \"complaint\" was that the gym equipment and is bit outdated and old, and it was difficult getting in, due to a lock change that they didn't notify guest about. Other than that it was an overall positive experience, and the staff was friendly and helpful

Family

8/10

Excellent

21 Jun 2026

Christa

Hotel was in a great location for our needs and great value compared to other hotels. Room was clean and comfortable and breakfast was very nice.

Family

8/10

Excellent

21 Jun 2026

NATALIA

The front desk lady at the check in was not too friendly. I didn’t feel welcomed. There was a big brown stain on the fitting sheet in bed. The rest is ok

Self

10/10

Exceptional

20 Jun 2026

Robert

We slept in a clean, comfortable room.

Partner

10/10

Exceptional

19 Jun 2026

Lissa

This is one of the cleanest properties that I have been. Very quiet and close to Downtown. Super easy to get to.

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Tanya

Ok stay

Friends

8/10

Excellent

16 Jun 2026

Jose

Decently clean
Young lady African American very nice during the day
Late lady needs customer service training
Breakfast very limited options

Family

10/10

Exceptional

31 May 2026

Carla

Easy parking, great location for the purpose of my visit. No complaints

Self

10/10

Exceptional

31 May 2026

Lee

Great stay.

6/10

Pleasant

30 May 2026

Bobbi jo

Breakfast was on par with other hotels. Our room had several water stains on the ceiling that were starting to peel. Also the bathroom wall was bubbled up from moisture. The air conditioner vents wouldn't stay up to cool the room, we put a paper Coffee cup under it to push the air into the room.

Family

6/10

Pleasant

10 May 2026

Todd

I stayed in Room 104, and it seemed that the refrigerator wasn't working.

Also, there are some pretty nasty stains on the ceiling in the room.

Otherwise, my stay was fine.

8/10

Excellent

10 May 2026

Maureen

It’s kind of hard to ask for towels, and then be questioned about it. The stay was fine except our room was never cleaned. I didn’t realize that’s a thing you have to actually request, your room to get cleaned. For the price we pay you’d think the room would just be cleaned.

Business

8/10

Excellent

07 May 2026

Dianna

Easy and confident. Not a lot of amenities

Self

6/10

Pleasant

03 May 2026

Kenneth

Need to fix the doors for the handicap

Friends_and_family Family

10/10

Exceptional

02 May 2026

Mario

Breakfast was good the room Was Really nice parking was a Plus

Friends_and_family Friends

4/10

Poor

26 Apr 2026

Elisabeth

Things we had to ask for:
1) a clean pillowcase because one looked like it had a bloodstain on it.
2) a second roll of toilet paper.
3) more shower wash.
4) coffee that wasn’t decaf at the complimentary breakfast, which they turned out to not have
5) access to our room because they only gave us keycards for one day instead of the two we had booked.

All of these things have happened to me on other trips and I never bother writing bad reviews for those hotels because the staff was always fine at worst and apologetic and helpful at best. Not so, here. The staff was rude and acted like we were inconveniencing them any time we had to interact with them.

Family_with_children

10/10

Exceptional

26 Apr 2026

Kimberly

Very clean and comfortable!

Friends_and_family Family

2/10

Poor

21 Mar 2026

Jevon

Arrived and checked in before people who booked and checked in after I did. Given a room with a broken lock. Clerk felt she had to explain how to use a key in a door.
Place is run down and declines each year. Far too expensive for the condition. Best Western should be ashamed their name is on it.

Friends_and_family Family

2/10

Poor

16 Mar 2026

Melinda

If you want a place to stay where you won’t be able to get any sort of peace and quiet, or appropriate amenities within the room, and staff are non responsive to your needs, definitely book here. It will be worth the waste of money.

Family_with_children

6/10

Pleasant

15 Mar 2026

Adam

Usually I have good luck here but this time was different didn't even get the room that I payed for and the room I did get was dirty 😞

Family_with_children

8/10

Excellent

15 Mar 2026

James

Ice machine needs to be fixed.

Family_with_children

6/10

Pleasant

15 Mar 2026

Charles

Location excellent restaurant outstanding rooms outdated and had a smell to em beds were awful staff was kind on disinterested

Partner

10/10

Exceptional

14 Mar 2026

Benjamin

Would stay again

10/10

Exceptional

08 Mar 2026

David

Arrived very late & was able to check-in expediently. Staff was there to greet me. The facility is spotlessly clean. Observed staff continually cleaning floors and vestibule. Everything looked & smelled clean and fresh.

2/10

Poor

04 Mar 2026

Bram

My stay at the Best Western at the Fairgrounds in Syracuse, NY was very disappointing. The mattress in my room was absolutely horrible, one of the worst I have ever slept on. I asked if something could be done about it, but nothing was ever resolved during my stay.

The rooms are very outdated, and in the afternoon I had cold water in the shower, which is not what you expect after a long day. Housekeeping was also very poor. They forgot to replace towels, and I learned that you actually have to request room cleaning even if you are staying five nights.

What made it worse was the attitude at the front desk. Every time I asked for help, the response was very defensive instead of helpful. There was no effort to work with me or solve the issues. The manager was also nowhere to be seen the entire time.

Overall this hotel seems very poorly managed. I would definitely recommend staying somewhere else.

Business

2/10

Poor

02 Mar 2026

Albert

Tub was stained and cracked. Hotel smelled.

Business

2/10

Poor

28 Feb 2026

Elizabeth

Do NOT book this hotel.

This was one of the worst hotel experiences we’ve ever had. The mattresses are absolutely terrible — without question the worst we have ever slept on. Completely uncomfortable and unacceptable for any hotel, especially at this price point.

When we asked about a solution — a mattress topper, flipping the mattress, or any kind of adjustment — we were met with defensive responses instead of help. There was no effort to resolve the issue.

The manager/owner was supposedly traveling, and staff had no idea when we would receive a response. That left us stuck with no support and no accountability.

Business

2/10

Poor

28 Feb 2026

Elizabeth

Do NOT book this hotel.

This was one of the worst hotel experiences we’ve ever had. The mattresses are absolutely terrible — without question the worst we have ever slept on. Completely uncomfortable and unacceptable for any hotel, especially at this price point.

When we asked about a solution — a mattress topper, flipping the mattress, or any kind of adjustment — we were met with defensive responses instead of help. There was no effort to resolve the issue.

The manager/owner was supposedly traveling, and staff had no idea when we would receive a response. That left us stuck with no support and no accountability.

The service felt disorganized and dismissive. If you value sleep and basic customer care, look elsewhere.

Now the only positive:
The restaurant inside the hotel is a completely different story. It is outstanding — easily one of the best restaurant experiences in Queens, New York. The food and service there were excellent.

So here’s the bottom line:
Do not book this hotel.
But absolutely eat at the restaurant.

Business

8/10

Excellent

25 Feb 2026

Deborah Scattergood

Convenient to Fairgrounds

Partner

10/10

Exceptional

25 Feb 2026

Nona

The room was very clean. And the staff was polite and helpful.

Partner

8/10

Excellent

23 Feb 2026

RICHARD

Check in was seamless and front desk clerk was quick, friendly and handed us our room keys within 2 minutes. Got to the room, it was literally spotless. Beds were comfortable and although the hotel looked booked solid, it was quiet and comfortable. Breakfast in the morning was standard fare - cold goods - cereal, juices, fruit, etc., as well as bagels, muffins, eggs, sausage, etc. The ONLY reason this isn't a star review is that snow removal on the sidewalks could be way better, and there was a lack of hot water, in that it wasn't very hot in the shower. Would stay again however.

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

anna

The room and hotel were clean. Staff was friendly. Breakfast was poor. Very little choice. Loud train in the middle of the night passed by for at least 30 minutes.

2/10

Poor

16 Feb 2026

Diana

Room 213 the bed mattress hasn’t been changed in years when u lay down u automatically go to the middle of the mattress like u sink in and the jetted tub not as great as u want the jets suck

10/10

Exceptional

10 Feb 2026

BEN

EVERY THING WAS GREAT

Business Self

10/10

Exceptional

04 Feb 2026

Allan

Close to fair. Staff helpful

Leisure Family_with_children

4/10

Poor

31 Jan 2026

Lee

Mattress in room was horrendous and juice was nothing but water and when brought to the attention of the staff nothing was done

Leisure Partner

2/10

Poor

30 Jan 2026

Scott

Upon arrival the lady at the front desk was not very friendly. The heater in my room was not responsive to the thermostat and the room kept getting hotter until I turned it off and then froze and then baked again. We were woke up by the front desk person banging on the door at 12:30 because pipes in the hotel had begun to burst flooding rooms and the entire ground floor. Fortunately our room was dry. Woke up to a cold room and turned the oven back on. No hot water for showers and when we got down stairs no breakfast due to the extensive damage. Same lady at desk was not willing to do anything thing to accommodate us for all the problems we had with our stay.

Business

4/10

Poor

14 Jan 2026

Roxanne

Booked online last minute after I decided to call it a night due to bad weather. When I checked in I was charged an extra $97 for my dogs ! I travel with them often and have never had to pay such a high rate. I was given a “special” pet friendly room that was absolutely disgusting. Shower walls were cracked and falling apart. Water did not get hot . The room itself was very dirty. I knew it was far from a 5 star however cleaning isn’t that difficult.

Business Pet

10/10

Exceptional

13 Jan 2026

Jeremiah

Awesome staff and room was clean

Business

8/10

Excellent

12 Jan 2026

Cintia

Good stay for sleeping. We stayed one night, place was quiet clean. One star removed because there wasnt to much options for breakfast.

Business_and_leisure Family

4/10

Poor

11 Jan 2026

Julie

The bed was horribly uncomfortable. our room on the second floor had no hot water no matter how long we let it run for to heat up. Luke warm was the best we got. The lady who checked us in was very rude and short with us. The only good thing about the place is not having to go outside for the steakhouse.

Leisure Family

2/10

Poor

02 Jan 2026

Sylvia

The credit card keys worked one time and not again, the body wash dispenser in the shower was missing, I got two bars of soap at the desk, the water in the shower never got hot, the grab bar in the tub came off in my hand, the drain in the sink barely drained.
Ice machine out of order, back exit filled with snow, one of the juice dispensers in the breakfast room out of order. Property has gone way downhill. Have stayed there many times before, this is the last time

8/10

Excellent

01 Jan 2026

Daniel

Clean and warm ...but nothing extra, just a night stay hotel

Self

10/10

Exceptional

28 Dec 2025

Dinesh Kumar

Feel comfortable and safe

10/10

Exceptional

28 Dec 2025

Angelina

The room was spotless anf the staff was courteous.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Janelle

Pleasant experience all around.

Partner

6/10

Pleasant

26 Dec 2025

scott

The wall heater was noisy, and in order to keep the room warm, I had to set the temp setting on it to 78. I think that barely kept the room at 70 degrees. If that. The hot water in the shower was quite variable, sometimes non existent, and other times it was too hot. And it varied throughout length of the shower. The hotel was not busy at all, so not sure why it was so variable.

Self

6/10

Pleasant

24 Dec 2025

Melissa

The room did not smell good. The heating unit stank when we turned it on. The place looked nice enough when we arrived, but the room was not as clean as the lobby represented it should be.

Leisure Family

2/10

Poor

21 Dec 2025

Melissa

The charges me twice for the room

6/10

Pleasant

14 Dec 2025

Michael

beds were very hard, clean hotel, very nice and updated, breakfast wasn't the best same every day.

10/10

Exceptional

12 Dec 2025

Jacob

Clean Room

10/10

Exceptional

28 Nov 2025

Angelina

Room was spotless and the staff eas courteous.

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Janet

Quiet, friendly staff

Leisure Partner

6/10

Pleasant

24 Nov 2025

Laurel

Room seemed clean but no shower gel or soap. Room can use a refresh. Breakfast eggs inedible, sticking to pan and hard. There was a few other options but not many.

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Emily

Breakfast was gone before 8am (eggs, sausage) and waffle mix low as well. Yogurt machine did not work

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Karen

The room was spacious. The bed was very comfortable. There were lots of different sized pillows to choose from.

Partner

2/10

Poor

16 Nov 2025

Jada

The staff was awful , very unpleasant, unprofessional and just plain rude !

2/10

Poor

15 Nov 2025

Lily

doesn’t update their expedia so don’t rely on those policies

8/10

Excellent

09 Nov 2025

Jannette

Clean room

Business Family

8/10

Excellent

05 Nov 2025

Ronda

Clean, friendly, efficient and good price. We had a quick quiet sleep and back on the highway. Would stay again.

Leisure Family

4/10

Poor

31 Oct 2025

Patricia

No bodywash in the shower. When I asked they knew because they have been put for some time. I was advised in order to have the soap you must ask, then they bring a bar of soap. ?? Batjroom was also not very clean.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Kevin

Ok

4/10

Poor

26 Oct 2025

Mike

Eggs & sausage barely warm not hot.. had Waffle maker but area wasn’t tidy … no microwave for after hour use …I was there for a weekend stay house keeping didn’t clean room Saturday … staff had zero personality at the front desk …I wouldn’t recommend this hotel to any of my friends

Leisure Self

10/10

Exceptional

25 Oct 2025

Larissa

Accommodations was very comfortable, very clean, quiet and breakfast offering were very yummy, no issues.

Leisure Family

10/10

Exceptional

25 Oct 2025

Mark

Enjoyed the steak house too

Leisure Partner

8/10

Excellent

24 Oct 2025

Kimberly

Good location and restaurant onsite is always a bonus.

Friends_and_family Family

8/10

Excellent

18 Oct 2025

Debbie

No complaints, convenient location to the Fairgrounds.

Leisure Friends

8/10

Excellent

13 Oct 2025

Sara

Stay for every event at NYS fairgrounds.

Leisure Friends

6/10

Pleasant

13 Oct 2025

Federica

The hotel was fine, the staff was friendly and helpful however we waited 10 min. At the front before checking in ( I had to go and look for an employee) though she was helping maintain è and apologized. The first room they gave us smelled like weed, so they gave us another room, and it was much better. I would stay again for a short visit.

Business Family

6/10

Pleasant

11 Oct 2025

Dawn E.

The woman at the night desk was very rude. Did not interact at all. Difficult to understand. Did not explain about security deposit just demanded a credit card. She explained when we pushed but not well. Hotel needs facelift.

Leisure Family

10/10

Exceptional

10 Oct 2025

Shannon

Good breakfast

Business_and_leisure Friends

8/10

Excellent

08 Oct 2025

Clive H.

The property was safe and the staff somewhat accommodating. The room(s) were clean and
the business centre was of keen importance to
me. The night staff was very helpful and responsive.

Leisure Self

8/10

Excellent

30 Sep 2025

Shatierra

Nice property within walking distance to fair grounds.

Leisure Family

2/10

Poor

29 Sep 2025

Alishia

I stayed at this Best Western during a busy Parents Weekend and paid a premium rate, but unfortunately, it was a really disappointing stay. I had to switch rooms multiple times due to cleanliness issues—including one room that had soiled sheets. The staff’s response to that was really unhelpful. Overall, not the experience I expected for the price.

Leisure Self

4/10

Poor

28 Sep 2025

annmarie

It was quiet but not clean and in disrepair in many aspects. Was okay for a clean bed for one night

Leisure Partner

4/10

Poor

28 Sep 2025

Ruben

While the lobby and breakfast area were; the rooms need a huge upgrade. The lighting was not very good. There was dust on the coffee maker in the closets and in various corners of the room. It just felt dingy. Not what I expected. The bed was good. The bathroom was upgraded but you can see a pink film forming at the seams of the tile b enclosure. It’s a shame. With a little more this could be a very nice stay. Also the soaps don’t smell good. Sorry

Leisure Family_with_children

6/10

Pleasant

28 Sep 2025

Lauri

The rooms were just ok
Out dated

Leisure Family

10/10

Exceptional

27 Sep 2025

Maria

Great

Leisure Family

10/10

Exceptional

25 Sep 2025

Albert

Nice stay

4/10

Poor

07 Sep 2025

Cassandrs

We paid almost $500 USD for the room. When we entered it smelt old/smoke-ish. We breifly had my sister in law there who also noticed.

The staff service was lovely but we booked the room for the jetted tub. When we went to use the tub, the one piece where water dispenses when the jets are on was COVERED in mold. We took pictures & let the desk know. All she said was \"oh? Okay.\" She seemed nice but it was a lot of money on a room advertised for it's tub, which we couldn't use for safety hazard reasons and took pictures of to show front desk.

Super unsafe.

For $100 more we could have had a suite at the hilton. It was upsetting as we chose this suite instead for the tub.

Leisure Partner

8/10

Excellent

06 Sep 2025

shawn

Would stay again

There is no actual hotel lounge. Its just a steak house connected to the hotel and it was supposed to be open but it wasnt. There was rarely anyone at the front desk. Breakfast was good. Bed was very comfortable. Ice machine was broken on second floor. Very close to Lakeview Amphitheater. Would stay again

Partner

8/10

Excellent

05 Sep 2025

Carolyn

Was nicer expected

6/10

Pleasant

03 Sep 2025

Robin

Similar to other reviews

They're making a good effort. The mattresses could use updating. The breakfast was like the other reviews, not good. The.hotel was clean and the attached restaurant was great,a bit expensive but very good.

Friends_and_family Friends

4/10

Poor

01 Sep 2025

Lori

The property is close to the New York State fair however the staff is unfriendly, our room wasn't cleaned, stains on bed sheets, it was noisy in the room next to mine and the breakfast is terrible!

Leisure Partner

8/10

Excellent

01 Sep 2025

Thomas

The place needs some upgrades bathroom door would not shut plus no microwave in the great location to go to state fair

Leisure Family

2/10

Poor

28 Aug 2025

Peter

We stayed for 2 days and no one made our bed and we did not get fresh linens

6/10

Pleasant

28 Aug 2025

Ann

Nothing special, reasonably clean, breakfast in the morning just ok. And they literally triple their rates the week of the state fair so you pay 350 for a room that’s maybe worth 100. Hey.. you asked for my opinion, here it is.

Leisure Friends

4/10

Poor

23 Aug 2025

laura

Disappointed lately

The hotel has really declined in maintenance over the last year. I have stayed there about 10 times over the year and im disappointed in the maintenance. The past 2 months the ice machine on the 2nd floor has been broken. The building has a musty smell and our room last night had huge water stains on the ceiling and cracks. Went to the breakfast at 9:15 that was suppose to go to 10:00 and all food gone and everything cleaned up. Really disappointed in the hotel that has a restaurant with raving reviews in it and i have dined it this restaurant and its excellent. The 2 definitely dont jive

Friends_and_family Friends

10/10

Exceptional

22 Aug 2025

Roxanne

We very much enjoyed our recent stay at this hotel. Room was clean and comfortable. We really appreciated that a coffee maker and refrigerator was provided in room. Staff was friendly and helpful.

4/10

Poor

20 Aug 2025

Robert

Too expensive for what you get. Pricing shot up because of state fair nearby
Horrible breakfast

6/10

Pleasant

18 Aug 2025

Jean

The equipment in the fitness center was in poor condition. The room we were in looked like it had flooded at one point. You could tell by the poor condition of the closet. I tripped over the lip of the front door when we got there. They wanted to charge me $30 for ‘early check in’ then were surprised that I said we’d wait bc I didn’t care about checking in early. That’s just when we got there. I won’t stay here again.

Leisure Partner

4/10

Poor

14 Aug 2025

Nathan

The front desk clerk had attitude and was very rude, had to ring bell multiple times to get attention in middle of the day. First floor hallway and room smelled horrible. Luggage cart was very unsafe to use. Bathroom sink drained slowly, I used at night and it was still draining in morning.

Business Self

10/10

Exceptional

11 Aug 2025

David

Great place to stay

Leisure Family