Best Western The Inn at the Fairgrounds

2/10

Poor

21 Mar 2026

Jevon

Arrived and checked in before people who booked and checked in after I did. Given a room with a broken lock. Clerk felt she had to explain how to use a key in a door.
Place is run down and declines each year. Far too expensive for the condition. Best Western should be ashamed their name is on it.

Friends_and_family Family

2/10

Poor

16 Mar 2026

Melinda

If you want a place to stay where you won’t be able to get any sort of peace and quiet, or appropriate amenities within the room, and staff are non responsive to your needs, definitely book here. It will be worth the waste of money.

Family_with_children

6/10

Pleasant

15 Mar 2026

Adam

Usually I have good luck here but this time was different didn't even get the room that I payed for and the room I did get was dirty 😞

Family_with_children

8/10

Excellent

15 Mar 2026

James

Ice machine needs to be fixed.

Family_with_children

6/10

Pleasant

15 Mar 2026

Charles

Location excellent restaurant outstanding rooms outdated and had a smell to em beds were awful staff was kind on disinterested

Partner

10/10

Exceptional

14 Mar 2026

Benjamin

Would stay again

10/10

Exceptional

08 Mar 2026

David

Arrived very late & was able to check-in expediently. Staff was there to greet me. The facility is spotlessly clean. Observed staff continually cleaning floors and vestibule. Everything looked & smelled clean and fresh.

2/10

Poor

04 Mar 2026

Bram

My stay at the Best Western at the Fairgrounds in Syracuse, NY was very disappointing. The mattress in my room was absolutely horrible, one of the worst I have ever slept on. I asked if something could be done about it, but nothing was ever resolved during my stay.

The rooms are very outdated, and in the afternoon I had cold water in the shower, which is not what you expect after a long day. Housekeeping was also very poor. They forgot to replace towels, and I learned that you actually have to request room cleaning even if you are staying five nights.

What made it worse was the attitude at the front desk. Every time I asked for help, the response was very defensive instead of helpful. There was no effort to work with me or solve the issues. The manager was also nowhere to be seen the entire time.

Overall this hotel seems very poorly managed. I would definitely recommend staying somewhere else.

Business

2/10

Poor

02 Mar 2026

Albert

Tub was stained and cracked. Hotel smelled.

Business

2/10

Poor

28 Feb 2026

Elizabeth

Do NOT book this hotel.

This was one of the worst hotel experiences we’ve ever had. The mattresses are absolutely terrible — without question the worst we have ever slept on. Completely uncomfortable and unacceptable for any hotel, especially at this price point.

When we asked about a solution — a mattress topper, flipping the mattress, or any kind of adjustment — we were met with defensive responses instead of help. There was no effort to resolve the issue.

The manager/owner was supposedly traveling, and staff had no idea when we would receive a response. That left us stuck with no support and no accountability.

Business

2/10

Poor

28 Feb 2026

Elizabeth

Do NOT book this hotel.

This was one of the worst hotel experiences we’ve ever had. The mattresses are absolutely terrible — without question the worst we have ever slept on. Completely uncomfortable and unacceptable for any hotel, especially at this price point.

When we asked about a solution — a mattress topper, flipping the mattress, or any kind of adjustment — we were met with defensive responses instead of help. There was no effort to resolve the issue.

The manager/owner was supposedly traveling, and staff had no idea when we would receive a response. That left us stuck with no support and no accountability.

The service felt disorganized and dismissive. If you value sleep and basic customer care, look elsewhere.

Now the only positive:
The restaurant inside the hotel is a completely different story. It is outstanding — easily one of the best restaurant experiences in Queens, New York. The food and service there were excellent.

So here’s the bottom line:
Do not book this hotel.
But absolutely eat at the restaurant.

Business

8/10

Excellent

25 Feb 2026

Deborah Scattergood

Convenient to Fairgrounds

Partner

10/10

Exceptional

25 Feb 2026

Nona

The room was very clean. And the staff was polite and helpful.

Partner

8/10

Excellent

23 Feb 2026

RICHARD

Check in was seamless and front desk clerk was quick, friendly and handed us our room keys within 2 minutes. Got to the room, it was literally spotless. Beds were comfortable and although the hotel looked booked solid, it was quiet and comfortable. Breakfast in the morning was standard fare - cold goods - cereal, juices, fruit, etc., as well as bagels, muffins, eggs, sausage, etc. The ONLY reason this isn't a star review is that snow removal on the sidewalks could be way better, and there was a lack of hot water, in that it wasn't very hot in the shower. Would stay again however.

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

anna

The room and hotel were clean. Staff was friendly. Breakfast was poor. Very little choice. Loud train in the middle of the night passed by for at least 30 minutes.

2/10

Poor

16 Feb 2026

Diana

Room 213 the bed mattress hasn’t been changed in years when u lay down u automatically go to the middle of the mattress like u sink in and the jetted tub not as great as u want the jets suck

10/10

Exceptional

10 Feb 2026

BEN

EVERY THING WAS GREAT

Business Self

10/10

Exceptional

04 Feb 2026

Allan

Close to fair. Staff helpful

Leisure Family_with_children

4/10

Poor

31 Jan 2026

Lee

Mattress in room was horrendous and juice was nothing but water and when brought to the attention of the staff nothing was done

Leisure Partner

2/10

Poor

30 Jan 2026

Scott

Upon arrival the lady at the front desk was not very friendly. The heater in my room was not responsive to the thermostat and the room kept getting hotter until I turned it off and then froze and then baked again. We were woke up by the front desk person banging on the door at 12:30 because pipes in the hotel had begun to burst flooding rooms and the entire ground floor. Fortunately our room was dry. Woke up to a cold room and turned the oven back on. No hot water for showers and when we got down stairs no breakfast due to the extensive damage. Same lady at desk was not willing to do anything thing to accommodate us for all the problems we had with our stay.

Business

4/10

Poor

14 Jan 2026

Roxanne

Booked online last minute after I decided to call it a night due to bad weather. When I checked in I was charged an extra $97 for my dogs ! I travel with them often and have never had to pay such a high rate. I was given a “special” pet friendly room that was absolutely disgusting. Shower walls were cracked and falling apart. Water did not get hot . The room itself was very dirty. I knew it was far from a 5 star however cleaning isn’t that difficult.

Business Pet

10/10

Exceptional

13 Jan 2026

Jeremiah

Awesome staff and room was clean

Business

8/10

Excellent

12 Jan 2026

Cintia

Good stay for sleeping. We stayed one night, place was quiet clean. One star removed because there wasnt to much options for breakfast.

Business_and_leisure Family

4/10

Poor

11 Jan 2026

Julie

The bed was horribly uncomfortable. our room on the second floor had no hot water no matter how long we let it run for to heat up. Luke warm was the best we got. The lady who checked us in was very rude and short with us. The only good thing about the place is not having to go outside for the steakhouse.

Leisure Family

2/10

Poor

02 Jan 2026

Sylvia

The credit card keys worked one time and not again, the body wash dispenser in the shower was missing, I got two bars of soap at the desk, the water in the shower never got hot, the grab bar in the tub came off in my hand, the drain in the sink barely drained.
Ice machine out of order, back exit filled with snow, one of the juice dispensers in the breakfast room out of order. Property has gone way downhill. Have stayed there many times before, this is the last time

8/10

Excellent

01 Jan 2026

Daniel

Clean and warm ...but nothing extra, just a night stay hotel

Self

10/10

Exceptional

28 Dec 2025

Dinesh Kumar

Feel comfortable and safe

10/10

Exceptional

28 Dec 2025

Angelina

The room was spotless anf the staff was courteous.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Janelle

Pleasant experience all around.

Partner

6/10

Pleasant

26 Dec 2025

scott

The wall heater was noisy, and in order to keep the room warm, I had to set the temp setting on it to 78. I think that barely kept the room at 70 degrees. If that. The hot water in the shower was quite variable, sometimes non existent, and other times it was too hot. And it varied throughout length of the shower. The hotel was not busy at all, so not sure why it was so variable.

Self

6/10

Pleasant

24 Dec 2025

Melissa

The room did not smell good. The heating unit stank when we turned it on. The place looked nice enough when we arrived, but the room was not as clean as the lobby represented it should be.

Leisure Family

2/10

Poor

21 Dec 2025

Melissa

The charges me twice for the room

6/10

Pleasant

14 Dec 2025

Michael

beds were very hard, clean hotel, very nice and updated, breakfast wasn't the best same every day.

10/10

Exceptional

12 Dec 2025

Jacob

Clean Room

10/10

Exceptional

28 Nov 2025

Angelina

Room was spotless and the staff eas courteous.

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Janet

Quiet, friendly staff

Leisure Partner

6/10

Pleasant

24 Nov 2025

Laurel

Room seemed clean but no shower gel or soap. Room can use a refresh. Breakfast eggs inedible, sticking to pan and hard. There was a few other options but not many.

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Emily

Breakfast was gone before 8am (eggs, sausage) and waffle mix low as well. Yogurt machine did not work

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Karen

The room was spacious. The bed was very comfortable. There were lots of different sized pillows to choose from.

Partner

2/10

Poor

16 Nov 2025

Jada

The staff was awful , very unpleasant, unprofessional and just plain rude !

2/10

Poor

15 Nov 2025

Lily

doesn’t update their expedia so don’t rely on those policies

8/10

Excellent

09 Nov 2025

Jannette

Clean room

Business Family

8/10

Excellent

05 Nov 2025

Ronda

Clean, friendly, efficient and good price. We had a quick quiet sleep and back on the highway. Would stay again.

Leisure Family

4/10

Poor

31 Oct 2025

Patricia

No bodywash in the shower. When I asked they knew because they have been put for some time. I was advised in order to have the soap you must ask, then they bring a bar of soap. ?? Batjroom was also not very clean.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Kevin

Ok

4/10

Poor

26 Oct 2025

Mike

Eggs & sausage barely warm not hot.. had Waffle maker but area wasn’t tidy … no microwave for after hour use …I was there for a weekend stay house keeping didn’t clean room Saturday … staff had zero personality at the front desk …I wouldn’t recommend this hotel to any of my friends

Leisure Self

10/10

Exceptional

25 Oct 2025

Larissa

Accommodations was very comfortable, very clean, quiet and breakfast offering were very yummy, no issues.

Leisure Family

10/10

Exceptional

25 Oct 2025

Mark

Enjoyed the steak house too

Leisure Partner

8/10

Excellent

24 Oct 2025

Kimberly

Good location and restaurant onsite is always a bonus.

Friends_and_family Family

8/10

Excellent

18 Oct 2025

Debbie

No complaints, convenient location to the Fairgrounds.

Leisure Friends

8/10

Excellent

13 Oct 2025

Sara

Stay for every event at NYS fairgrounds.

Leisure Friends

6/10

Pleasant

13 Oct 2025

Federica

The hotel was fine, the staff was friendly and helpful however we waited 10 min. At the front before checking in ( I had to go and look for an employee) though she was helping maintain è and apologized. The first room they gave us smelled like weed, so they gave us another room, and it was much better. I would stay again for a short visit.

Business Family

6/10

Pleasant

11 Oct 2025

Dawn E.

The woman at the night desk was very rude. Did not interact at all. Difficult to understand. Did not explain about security deposit just demanded a credit card. She explained when we pushed but not well. Hotel needs facelift.

Leisure Family

10/10

Exceptional

10 Oct 2025

Shannon

Good breakfast

Business_and_leisure Friends

8/10

Excellent

08 Oct 2025

Clive H.

The property was safe and the staff somewhat accommodating. The room(s) were clean and
the business centre was of keen importance to
me. The night staff was very helpful and responsive.

Leisure Self

8/10

Excellent

30 Sep 2025

Shatierra

Nice property within walking distance to fair grounds.

Leisure Family

2/10

Poor

29 Sep 2025

Alishia

I stayed at this Best Western during a busy Parents Weekend and paid a premium rate, but unfortunately, it was a really disappointing stay. I had to switch rooms multiple times due to cleanliness issues—including one room that had soiled sheets. The staff’s response to that was really unhelpful. Overall, not the experience I expected for the price.

Leisure Self

4/10

Poor

28 Sep 2025

annmarie

It was quiet but not clean and in disrepair in many aspects. Was okay for a clean bed for one night

Leisure Partner

4/10

Poor

28 Sep 2025

Ruben

While the lobby and breakfast area were; the rooms need a huge upgrade. The lighting was not very good. There was dust on the coffee maker in the closets and in various corners of the room. It just felt dingy. Not what I expected. The bed was good. The bathroom was upgraded but you can see a pink film forming at the seams of the tile b enclosure. It’s a shame. With a little more this could be a very nice stay. Also the soaps don’t smell good. Sorry

Leisure Family_with_children

6/10

Pleasant

28 Sep 2025

Lauri

The rooms were just ok
Out dated

Leisure Family

10/10

Exceptional

27 Sep 2025

Maria

Great

Leisure Family

10/10

Exceptional

25 Sep 2025

Albert

Nice stay

4/10

Poor

07 Sep 2025

Cassandrs

We paid almost $500 USD for the room. When we entered it smelt old/smoke-ish. We breifly had my sister in law there who also noticed.

The staff service was lovely but we booked the room for the jetted tub. When we went to use the tub, the one piece where water dispenses when the jets are on was COVERED in mold. We took pictures & let the desk know. All she said was "oh? Okay." She seemed nice but it was a lot of money on a room advertised for it's tub, which we couldn't use for safety hazard reasons and took pictures of to show front desk.

Super unsafe.

For $100 more we could have had a suite at the hilton. It was upsetting as we chose this suite instead for the tub.

Leisure Partner

8/10

Excellent

06 Sep 2025

shawn

Would stay again

There is no actual hotel lounge. Its just a steak house connected to the hotel and it was supposed to be open but it wasnt. There was rarely anyone at the front desk. Breakfast was good. Bed was very comfortable. Ice machine was broken on second floor. Very close to Lakeview Amphitheater. Would stay again

Partner

8/10

Excellent

05 Sep 2025

Carolyn

Was nicer expected

6/10

Pleasant

03 Sep 2025

Robin

Similar to other reviews

They're making a good effort. The mattresses could use updating. The breakfast was like the other reviews, not good. The.hotel was clean and the attached restaurant was great,a bit expensive but very good.

Friends_and_family Friends

4/10

Poor

01 Sep 2025

Lori

The property is close to the New York State fair however the staff is unfriendly, our room wasn't cleaned, stains on bed sheets, it was noisy in the room next to mine and the breakfast is terrible!

Leisure Partner

8/10

Excellent

01 Sep 2025

Thomas

The place needs some upgrades bathroom door would not shut plus no microwave in the great location to go to state fair

Leisure Family

2/10

Poor

28 Aug 2025

Peter

We stayed for 2 days and no one made our bed and we did not get fresh linens

6/10

Pleasant

28 Aug 2025

Ann

Nothing special, reasonably clean, breakfast in the morning just ok. And they literally triple their rates the week of the state fair so you pay 350 for a room that’s maybe worth 100. Hey.. you asked for my opinion, here it is.

Leisure Friends

4/10

Poor

23 Aug 2025

laura

Disappointed lately

The hotel has really declined in maintenance over the last year. I have stayed there about 10 times over the year and im disappointed in the maintenance. The past 2 months the ice machine on the 2nd floor has been broken. The building has a musty smell and our room last night had huge water stains on the ceiling and cracks. Went to the breakfast at 9:15 that was suppose to go to 10:00 and all food gone and everything cleaned up. Really disappointed in the hotel that has a restaurant with raving reviews in it and i have dined it this restaurant and its excellent. The 2 definitely dont jive

Friends_and_family Friends

10/10

Exceptional

22 Aug 2025

Roxanne

We very much enjoyed our recent stay at this hotel. Room was clean and comfortable. We really appreciated that a coffee maker and refrigerator was provided in room. Staff was friendly and helpful.

4/10

Poor

20 Aug 2025

Robert

Too expensive for what you get. Pricing shot up because of state fair nearby
Horrible breakfast

6/10

Pleasant

18 Aug 2025

Jean

The equipment in the fitness center was in poor condition. The room we were in looked like it had flooded at one point. You could tell by the poor condition of the closet. I tripped over the lip of the front door when we got there. They wanted to charge me $30 for ‘early check in’ then were surprised that I said we’d wait bc I didn’t care about checking in early. That’s just when we got there. I won’t stay here again.

Leisure Partner

4/10

Poor

14 Aug 2025

Nathan

The front desk clerk had attitude and was very rude, had to ring bell multiple times to get attention in middle of the day. First floor hallway and room smelled horrible. Luggage cart was very unsafe to use. Bathroom sink drained slowly, I used at night and it was still draining in morning.

Business Self

10/10

Exceptional

11 Aug 2025

David

Great place to stay

Leisure Family

10/10

Exceptional

05 Aug 2025

Ashi

Great

10/10

Exceptional

02 Aug 2025

Penny

Very clean and nice people

Leisure Friends

6/10

Pleasant

30 Jul 2025

Dr.Linda

The exterior and lobby were great. Hallways not airconditioned. Room A/C was turned off upon my arrival. Room was hot and stuffy.
Front desk upon arrival ..unfriendly

Housekeeping not offered unless specifically requested daily.
No amenities. Nastygram in bathroom about requesting clean towels.

Leisure Self

10/10

Exceptional

29 Jul 2025

Mallorey

An easy walk to the pink lot to pick up the walking trail to the concert venue. On site restaurant is a little pricey, but worth every penny. Seriously. Nice upgrades to the hotel.

Leisure Partner

6/10

Pleasant

25 Jul 2025

Kimberly

My husband and I stayed here during an event in Syracuse. The room for 3 nights was over $1,000.00. We check in and find there was no longer a shuttle service we planned to use. The hotel room was okay. Outdated but spacious. Smelled of smoke, several light bulbs out and the tub faucet was broken. Very few amenities but the on site steakhouse was phenomenal and probably the only thing this hotel has going for it.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Ellen

GREAT PLACE, THE ONLY DOWNSIDE IS THE CLEANER / INSENSE SMELL IS VERY STRONG. I KNOW MANY PEOPLE LIKE THE SMELL BUT I WAS HAPPY TO BE ON THE SECOND FLOOR WHERE THE SMELL WAS LIGHTER

Leisure Family

8/10

Excellent

20 Jul 2025

Bill

Is a little outdated.

Leisure Family

10/10

Exceptional

20 Jul 2025

Robert

We stay here every year when we come to the Syracuse Nationals & it’s always great!

Leisure Family

6/10

Pleasant

16 Jul 2025

Mary

The hotel lobby, hall-ways, and room were all hot. It took a couple of hours to cool the room down to where we could sleep.
The ice machine on our floor was broken.
The Fitness Room smelled like a cat had been locked inside for days; I couldn’t go inside the room it was so bad. Glad I was warned by another guest.
The breakfast was not much but got us on the road.

10/10

Exceptional

12 Jul 2025

Kim M

We always have a good experience at this hotel.

Leisure Friends

8/10

Excellent

25 Jun 2025

Amit Kumar

Overall great for short stay!

2/10

Poor

23 Jun 2025

Kemal

Unprofessional and rude staff at the front desk! Her behavior was very rude!

8/10

Excellent

20 Jun 2025

Tyler

It was a nice stay, nothing to complain about. Just didnt realize there was a $100 holding fee in case something breaks.

Partner

6/10

Pleasant

10 Jun 2025

Megan

Everything was as expected. The front desk lady was not very friendly, but the room was clean and comfortable and it was in a good location for the concert we saw.

Partner

4/10

Poor

10 Jun 2025

Margaret

Front desk employee not very friendly. I felt like I was bothering her. I couldn’t understand her.
I probably would not stay here again.

Friends_and_family Family

4/10

Poor

09 Jun 2025

Alexander

Uncomfortable mattress, impolite staff, unavailable restaurant. I’d recommend finding other arrangements.

Business Self

2/10

Poor

07 Jun 2025

Kimberly

We were there Wednesday. Check in is at 3pm. We got there at 1:50. Yes we know it's early. But we stay in a lot of hotels here and there and if we were early like this they would ok to check in. We drove 4 hrs. The guy at the desk was.very rude. Gave us an attitude didn't even say hi or anything.. just my name and he tells us it's to. early to come back at 2:30. I said we drove 4 hrs and were tired. Just wanted to shower and rest before we went to the game..nope no compassion. So we basically just drove around for 45 minutes. Went back it was 240 and the same thing. No hi nothing just name for the room. We got to the room. The AC was off. It was 90 degrees outside. So it was a little stuffy and warm.. we turned the AC on..In a few minutes we know why, it was loud and rattled and made this other awful sound. The fridge wasn't working at all. The sheets had stains and the one pillow case. We were going to ask for another room but didn't want to go through asking this guy for anything..so we figured it was only one night. And we weren't going to be in the room much except to sleep. The shower was good..nice pressure..But the shower curtain could definitely needed to be washed. They have free breakfast from 6am to 9am..we were there a little before 8am. Omg the worst breakfast we have ever had in a hotel. Worst!!. There was hardly anything left. No mix for waffles. The tray had eggs and sausage patty in was empty..the orange juice was so watered down no milk for coffee or cereal.

Partner

4/10

Poor

01 Jun 2025

Mace

Checked in right at 3pm, first in line so quick check in. Walk into our room, 103, and I can smell marijuana. I don’t care. Doesn’t bother me, but I don’t want a smoke fee. My wife lets the clerk know who then shakes her head and says “not possible. This is a smokeless facility.” It was mentioned as a courtesy not to in returned be made felt like a liar. The bed closest to the window sinks in the middle and there are multiple brown stains on the box spring at the head of the bed.
Really unfortunate experience for $350.

Leisure Family

8/10

Excellent

29 May 2025

Kevin

Easy to walk to concert from site, bed was nice, tub did have some stains, but overall, good experience

Leisure Self

10/10

Exceptional

28 May 2025

Verified traveler

Friendly helpful staff. Clean.

Partner

10/10

Exceptional

27 May 2025

Carlos

Good place to stay

Leisure Family

10/10

Exceptional

13 May 2025

Daniel

Great restaurant on premise

10/10

Exceptional

12 May 2025

Sarah

We just stayed overnight but it was very comfortable.

Friends_and_family Family

2/10

Poor

09 May 2025

Joselle A.

Property was clean and modern. Only restaurant extremely expenive. All automatic doors not working . Property refused to provide checkoit receipt even though had taken credit card at check in. Property refused to follow Expedia's stated policy. Broken closet door in room. Very minimal and poor breakfast buffet. Scant staff even though front desk claimed hotel fully booked. Would definitely not reccomend.

Leisure Partner