Name: Residence Inn Syracuse Carrier Circle
Address: 6420 Yorktown Cir, East Syracuse, 13057, US

6/10

Pleasant

29 Jun 2026

Robin

Breakfast and parking were convenient. They are presently renovating the property

Friends

10/10

Exceptional

26 Jun 2026

kristen

I was fortunate enough to get one of the newly renovated rooms. It was beautiful. They are still renovating other rooms so keep that in mind. Everything was extremely clean and quiet.

Self

10/10

Exceptional

17 Jun 2026

Timothy

I think the property was well maintained

Business

6/10

Pleasant

09 May 2026

John Andrew

The hotel needs a major remodel.

10/10

Exceptional

06 May 2026

Julius

The parking lot was a congested and when I first arrived to the property. I was confused as to where I could park. I talked with the front desk clerk and was informed that they were currently renovating, which is understandable.

My room was clean. The staff was pleasant. I had a great experience overall.

Self

10/10

Exceptional

30 Apr 2026

Cindy

The manager was so awesome! She allowed an early check in and a late check out. My stay would not have been so pleasant without her. Every hotel should have a manager like her!!!

Pet

2/10

Poor

15 Apr 2026

Marianela

When I arrived after four hours, they told me there were no rooms available. They are not professional at all

Family_with_children

8/10

Excellent

23 Mar 2026

Kathryn

The property was being renovated so it was busy with construction crews and such. It is a great place to stay when traveling with family. Nicely located, spacious.

Family_with_children

2/10

Poor

09 Feb 2026

Patricia

Our room was 59• degrees. Contacted front office was told I should have let them know during the day. We weren’t in our room under late after a tournament. It was the coldest two nights of the winter. They also charged my card for two different deposits when I had already paid for it in advance through Expedia. Room also smelled like pee.

10/10

Exceptional

26 Dec 2025

Brian

The room was great - two bedrooms, two bathrooms and clean and warm. Everything worked great and the front desk staff were very helpful. Breakfast was nice and well stocked. During Christmas there was no room service, but it was nice to let the staff have the days off or reduced hours. I highly recommend this hotel.

Leisure Family

10/10

Exceptional

29 Nov 2025

Sonia

Friendly check in & out!!! Clean room, safe environment.

Friends_and_family Family

8/10

Excellent

22 Nov 2025

Cynthia

Everything was nice and clean. Room size was nice as well

8/10

Excellent

11 Oct 2025

Saniya

I think overall the property was nice. There were a few issues. I guess when we booked it, we had no idea that this was like a motel type of situation or anybody could access your door from the outside. This was not expected at all. The only other issues is that the Wi-Fi was very weak in the bedroom. If you don’t mind more of a motel fuel versus an all enclosed space, this might not be the place for you. That being said, the staff was nice and the breakfast was decent.

Leisure Family

6/10

Pleasant

29 Sep 2025

Marianne

Parking was easy. Breakfast was decent. Staff was polite.

Business_and_leisure Self

4/10

Poor

20 Sep 2025

Marianne

No WiFi available for at least 6-7 days! This was unacceptable! They don’t clean your rooms frequently enough either. Once every 5 days? Some folks don’t even stay 5 days.

Business_and_leisure Family

10/10

Exceptional

12 Jul 2025

Shanee

Hotel was very clean. I really liked the apartment feel of the room. We didn't eat the breakfast.

Business_and_leisure

4/10

Poor

02 Jul 2025

Mary

Aged property. Check-in staff was very good. Started our vacation but no notice pool was not working.

10/10

Exceptional

27 May 2025

agla

It’s a great stay , very spacious , clean.

Business_and_leisure Family

10/10

Exceptional

03 May 2025

Claudia

Clean, safe place to stay with pet and near airport

Leisure Pet

8/10

Excellent

20 Apr 2025

Jennifer

Easy on and off highway. Mostly clean. Rooms not ready at check-in time, but with a later check-out and earlier check-in time, they seem to have set themselves up to disappoint customers. Due to rush to clean rooms, many tabletops in our room were visibly not cleaned thoroughly. Breakfast was okay. Very confortable sleep in comfy beds and quiet room.

Family

6/10

Pleasant

05 Apr 2025

steve

Tired looking place - sorry breakfast and coffee. Lots of nicer places nearby

Business

8/10

Excellent

22 Feb 2025

Milena

Good resting nice stay

This is real 3 star hotel
Minimal, outdated but nice. It has everything you need just enough

Friends_and_family Family

10/10

Exceptional

03 Feb 2025

Kathryn

When traveling with family a hotel like Residence Inn is exactly what we like. There is plenty of room and the 2 room suites are excellent. Will be staying here when in the area again!

Leisure Family_with_children

8/10

Excellent

28 Dec 2024

Tom

Property was in need of maintenance

6/10

Pleasant

29 Nov 2024

Janice

The Hotel desk clerk had me tap my card twice charged me $170 for the room at check in than caught her mistake seen my room was paid for already and said I have to wait for an manager to be reimbursed plus $20 for damage so I have to wait for my money to go back on my card but overall besides that I enjoyed my Thanksgiving with my family and friends. This has nothing to do with Hotels. Com, this is a Residence Inn (Marriott Hotel) mistake

Friends_and_family Family

6/10

Pleasant

22 Oct 2024

Grace

This residence inn is in need of some major tlc. The rooms are really showing their age, plus the cleanliness of our room was lackluster for a Marriott brand. We didn’t have towels in our room, despite calling front desk twice (hotel I set up townhouse style) we didn’t receive any and dried off using hand towels. The breakfast was just alright. For the price we paid, we will try other hotels before returning.

4/10

Poor

20 Oct 2024

BENJAMIN

High pet charge, deposit would be better.

Leisure Pet

8/10

Excellent

15 Oct 2024

Anne

Good value and friendly staff. Room did not have a rod in the closet area to hang clothes.

Leisure Self

8/10

Excellent

08 Oct 2024

Thomas

Strange restaurant next door

Leisure

10/10

Exceptional

07 Oct 2024

Cheryl

Clean, beautiful grounds. Will definitely reserve again when in area.

Leisure Friends

10/10

Exceptional

07 Oct 2024

Todd

Great staff and clean

Leisure Partner

10/10

Exceptional

03 Sep 2024

Ann

I stayed 5 nights. After check-in, I noticed there were rooms with easier access then our room. I asked staff at the desk about availability. She graciously reassigned us another room with similiar access. It was handicapped accessible. Room was large to accommodate scooter. Staff was so helpful.

6/10

Pleasant

03 Sep 2024

Jorge

Not great

We booked this property because they had two room suites and we were travelling with our teenaged son. We were in the area for one night. This hotel is in need of a renovation as the rooms are dated and tired. The common areas need maintenance as well. The bathrooms were tiny and the beds were uncomfortable. We likely wouldn't return.

Friends_and_family Family

10/10

Exceptional

29 Aug 2024

Dondray

Clean rooms, absolutely friendly service. Easy Checkin and out.

6/10

Pleasant

19 Aug 2024

Adnan

Nice rooms but very smelly.

Rooms were nice but it was very smelly. Like there was a water damage at some point. Could not sleep all night. Not going to stay there again.

Friends_and_family Family

4/10

Poor

18 Aug 2024

Harry

Extremely disappointed that I checked in on Wednesday, checked out on Sunday not once was my room service by the hotel. At night on my floor, it was noisy with people running back-and-forth. The breakfast service in the morning was very nice.

Business Self

8/10

Excellent

11 Aug 2024

Maryann

Syracuse visit to SU

The suite was a great size with 4 people staying together. The beds were comfortable. The kitchen was well stocked with essential items.
The bathroom (shower/tub/toilet) was very small but met our needs. The sink outside the bathroom helped. A bathroom attached to each bedroom was very convenient and private. The breakfast was good. And parking was convenient. The outside of the building was a little run down. And the pool was closed.

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Crystal

Had an amazing stay very nice hotel

Leisure Pet

6/10

Pleasant

10 Aug 2024

Roger

Hotel is starting to get a little rundown

10/10

Exceptional

25 Jul 2024

Nicole

This place was awesome!!! Very clean and modern spacious rooms.

Leisure Partner

10/10

Exceptional

22 Jul 2024

KV

Not too happy with the room housekeeping. We ran aout of tissue paper and body soap

Leisure Family

4/10

Poor

16 Jul 2024

Mark

Why are they cutting down all the trees? Landscaping not maintained. Pool closed \"permanently\"- why? BBQs not maintained. Pickle ball court without a net. Basketball hoop with destroyed net. Staff could care less when handicap parking spots taken by cars with no permits. Staff should walk property to look for issuses. Breakfast area not supervised and stocked. Waffle mix dispenser broken, but noone was aware enough to put a small sign saying something like \"... dispenser broken. Please ask staff for mix.\"

Leisure Partner

2/10

Poor

14 Jul 2024

Janay

Needs

The bed was super uncomfortable

Partner

2/10

Poor

11 Jul 2024

samuel

Dont stay

You have to walk up a large flight if stairs with all of your heavy luggage. The place smelled like wet dogs and the room was in need of repairs.

Business

6/10

Pleasant

02 Jul 2024

Clement

Hotel dump

Stayed for 4 days and room was not cleaned even once. Breakfast had very little choice and the food was terrible.

Partner

2/10

Poor

30 Jun 2024

Karen

This hotel is not any star. It’s dirty, mold in bathrooms, room smelled like dogs. Walking up the stairs to our room filthy. Asked for them to bring us clean towels and pick up garbage no one brought them. Very little light in the living room area. Very outdated. This is not a $300 a new get hotel. Very disappointing.

Leisure Family

8/10

Excellent

20 Jun 2024

Donald

Breakfast
Floorplan

Leisure Partner

10/10

Exceptional

08 Jun 2024

Valerie

Wish we would have known the pool and hot tub were no longer in service. First room key did not work. And the hotel’s phone number is not in service so I could not call ahead to verify anything. Finding out no pool and hot tub we may have reset our stay to another location. But it is clean here and quiet.

Leisure Friends

10/10

Exceptional

23 Apr 2024

Miriam

Felt like home.

Business Family

8/10

Excellent

21 Apr 2024

Laquisha

Really nice stay. Love the room set-up. Comfortable and easy check in and out.

Business_and_leisure Family_with_children

10/10

Exceptional

31 Mar 2024

Tyrone

I love the kitchen for longer stays.

Leisure Partner

2/10

Poor

24 Mar 2024

Clifford

I've stayed at this property in the past, and it's been good ... close to car events I participate in. The bad: This property seems to have gone downhill since my last stay. The first two rooms we were given, had issues .. first one no heat. Second room had a major water leak in the kitchen .. finally the 3rd room was acceptable ... but overall I was highly dissatisfied with having to move 3 times to get to a room that wasn't plagued with issues. Not likely to go back. Clerk notified the manager, but the manager never contacted me to discuss the issues.

Leisure Pet

10/10

Exceptional

22 Mar 2024

Natalia

New, very nice and clean hotel in excellent condition. Friendly, quick and helpful staff. I was very surprized- these days you don't see many hotels that are so well maintained. Good job of hotel management!

Business Family

6/10

Pleasant

17 Mar 2024

Elizabeth

Not Marriott’s best work

The hotel is old, and it feels old. The ceilings are very low which makes it feel small, even though it isn’t actually small.

The 3 people we interacted with on site were all very friendly.

Cleanliness is a bit of an issue. The air intake above the bathroom door is covered in dust. There were hairs in the bathtub and next to the sink and the hallway needed to be vacuumed.

Also, the air conditioning didn’t cool at all. We actually switched rooms, but the second room was barely better.

Also the mattress was sinking in the middle, so it was like we were laying on a hill all night and did not sleep because of it.

There were no bugs at all anywhere though, and it was quiet.

10/10

Exceptional

08 Mar 2024

Jennifer

Great stay…very nice hotel!

Leisure Partner

10/10

Exceptional

07 Sep 2023

Andrew

This was fine for a basic stay. My room was clean but had a slight stale cigarette odor. Sheets were kind of scratchy. Bed itself was comfortable, and I liked the huge bathroom sink area and the kitchenette was well equipped.

The rooms enter off an exterior corridor and its noisy. There's a wood burning fireplace in the room, which was kind of weird, and the damper was noisy when it was windy.

Breakfast was fine except the coffee was the worst I've ever had.

6/10

Pleasant

31 Aug 2023

Val

Perfect for a stop if you’re tired from driving and want supper in you room. Wegmans is just six minutes away. Room has full kitchen.

Leisure Family

2/10

Poor

26 Aug 2023

Kim

The property was old and unkept. They ask if you want daily housekeeping but only sent someone once and did not do a thorough cleaning. Trash was left outside our door. A twin sheet was left for a queen sofa bed and when we called , we were told, they were out. Our check in clerk was very dry and not welcoming. The carpet was dirty. It was the worse Marriott I have ever visited. If I had not booked through Expedia with required me to prepay for stay, I could have at least found another place. For this reason, I will not be booking through Expedia again. The pictures look nothing like the property. I feel scammed.

Business Family

6/10

Pleasant

11 Aug 2023

Tiffany

The air was very damp in our room. There were fruit flies present before we arrived and throughout our stay. We also found two spiders, and a green bottle fly in our room.
The bed was comfortable but slept very warm. Breakfast was mediocre. There were pots and one pan, but no skillet. Our stay was just okay.

Leisure Partner

10/10

Exceptional

01 Aug 2023

Erin K.

Thank you for a wonderful stay!

8/10

Excellent

14 Jul 2023

Pilar

The suite was so spacious

Self

4/10

Poor

28 Jun 2023

Bill

Was expecting a pool and hot tub both were out of service this and breakfast were the main reason for choosing this hotel and both were a disappointment.

Leisure Partner

10/10

Exceptional

26 May 2023

Val

Huge rooms with full kitchen.

10/10

Exceptional

06 May 2023

Hourvash

They upgraded our room for free

Business Family

6/10

Pleasant

20 Feb 2023

Mariah

I thought the property was very clean. I loved the large sized room. Loved the kitchen and all the amenities in the kitchen. Our room was very clean. Very large refrigerator and dishwasher included.
I did not like that I had to drive to breakfast.
My mattress sent me to the chiropractor. I cannot speak to every mattress at the facility but I know ours was not good.

Leisure Partner

8/10

Excellent

26 Oct 2022

Jennifer

If you simply need a place to stay - the property choice is fine. There are very limited dining options nearby and definitely no activities.

Leisure Self

6/10

Pleasant

03 Oct 2022

Nayeli

Nice but there was no hand soaps & a bunch of cluster in the closet .

Leisure Partner

8/10

Excellent

23 Aug 2022

Debra

Syracuse visit

nice comfy suite with kitchen, perfect for a friend visit. Outdoor fire pit with seating and tables.

Friends_and_family Friends

10/10

Exceptional

07 Aug 2022

Linda

Rooms were clean and comfortable. Breakfast was good. Friendly staff. We wished the pool had been open..

Leisure Partner

6/10

Pleasant

25 Jul 2022

Kenneth

Disappointing stay

The staff were doing the best they can with the condition of understaffing. Pool was closed and so was their sister hotel next door. This was very disappointing as I booked this hotel for their outdoor pool and the extreme heat. I asked for a discount and they said the only option we had was to cancel without penalty, which we could not do as we were already there and had a dog with us. No coffee cups at breakfast Sunday morning.

Partner

10/10

Exceptional

14 Jun 2022

tara

Family trip for Niagara and Boxing Hall of Fame

I traveled with my mom and husband for the boxing hall of fame induction weekend and a day trip to Niagara. we chose this hotel because it was close to the boxing events. We also chose it because it allowed my mom to have her own bedroom and bathroom and also had family space. We enjoyed our stay, the staff respected our request for privacy and gave us what we needed on request. Our only complaint is that the fire pit, pool, and jacuzzi were not operational. The staff apologized over and over. It wasnt that big of a deal because we were not traveling with small kids, it was chilly and rainy a few days plus we didnt have much downtime. If it was hotter it may have been a bigger deal. Overall if we traveled to the area again we would for sure stay here!

Friends_and_family Family

10/10

Exceptional

13 Jun 2022

Heather

Staff was very helpful!

Leisure Partner

10/10

Exceptional

06 Apr 2022

Ruth

This hotel was absolutely wonderful. All the amenities you could ask for. The staff was very helpful & friendly. I would stay there again in a heartbeat!!

Friends_and_family Family

10/10

Exceptional

24 Mar 2022

Deanne Marie

The staff were amazing.
The room was large and perfect for what I needed.

Leisure Family

2/10

Poor

01 Mar 2022

Gabrianna

Manager was very rude and racist, he wasn’t even there to physically help and over the phone he still wasn’t any good. Terrible customer skills