Hilton Garden Inn Syracuse

6/10

Pleasant

06 Mar 2026

Kandy

The in room whirl pool was dirty. We did not use it. The pool down stairs had A LOT of hair and scum floating in the water. The pool was cold and the hot tub was not hot. The fridge in the room froze all of our stuff. Including our fresh veggies and fruit. The WiFi was spotty. I don’t think we will choose this property again.

Family_with_children

10/10

Exceptional

28 Feb 2026

Vera

Clean room, friendly staff, free extra bed was comfortable, and short walk to the prudential center for an amazing concert.

Family

10/10

Exceptional

27 Feb 2026

Pamela

Staff was helpful and courteous

10/10

Exceptional

27 Feb 2026

Ricky

Everything Was Perfect

Partner

8/10

Excellent

26 Feb 2026

Rory

Room was fair, some dust.. garbages not available around conference area,

Friends

4/10

Poor

22 Feb 2026

Erin

Unfortunately, our stay was disappointing overall. We did not receive replacement towels the next day and were told they had been sitting in the washer for hours. On our last night, we had to go down at midnight just to get clean towels. There were also no pool towels available.

The room itself needed more attention — it had not been vacuumed, the shower did not drain properly, and the remote had no working batteries. We also noticed wet floors in front of the elevator, which felt unsafe. The hot tub had an “out of order” sign posted the first night, but we were later told it was actually working and the sign simply had not been removed.

it was frustrating to have to pay for WiFi if you stayed longer!

To end on a positive note, the night staff were wonderful. Their hospitality, welcoming attitude, and customer service truly stood out and were the highlight of our stay.

Friends

2/10

Poor

22 Feb 2026

Jason

My room wasn’t even ready when I showed up. They said “we had some people call in but it should be ready in a half hour to an hour”. There were some other issues also but I have been advised not to speak publicly on that at the moment.

Family_with_children

10/10

Exceptional

20 Feb 2026

Hicham

Great stay! Staff was very pleasant and professional.

10/10

Exceptional

19 Feb 2026

Dana

Clean room, very helpful staff, nice little bar/restaurant.

Partner

10/10

Exceptional

19 Feb 2026

Kimberly

Friendly staff , clean rooms, had a great stay! Will
Be back!

Family

6/10

Pleasant

17 Feb 2026

Matthew

Room/hotel was clean and staff was courteous and helpful. However the pool was very murky and on the cold side. The hot tub was anything but hot. We also had no hot water in the room so we could not take any showers. When I talked to the front desk they said they reset the boiler,but after waiting well over an hour still no hot water.

Family_with_children

6/10

Pleasant

15 Feb 2026

George

Staff were friendly. Decent location. No hot water in our bathroom and the gym was out of order

Leisure Family

10/10

Exceptional

05 Feb 2026

Kimberly

Friendly staff, very clean, and great food! Overall great stay!

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Kara

Nice room, very clean, and great price! Plus all the staff were super sweey and friendly! Would definitely stay again!

6/10

Pleasant

09 Jan 2026

Colleen

My daughter was very disappointed that the pool and hot tub were unavailable due to maintenance. Main reason we selected this hotel.

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Cameron

Nice clean room.

Leisure

10/10

Exceptional

20 Dec 2025

William

Nice clean room. Good breakfast buffet.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Cheryl

Love it ill be back for sure

Leisure Partner

6/10

Pleasant

03 Dec 2025

Gessika

I was really disappointed to pay for the amenties that included the pool and hot tub as they were not working when I was there 12/2/2025. It would have been nice to be told that they were not working before booking as it was a mommas night away to attempt to relax and was disappointed with not having these amenities working. Felt like an expensive wasted trip.

Self

10/10

Exceptional

30 Nov 2025

Michelle

The front desk people were so friendly and warm after a long day!

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Jamie

Great staff. Very accommodating

8/10

Excellent

18 Nov 2025

Jannasue

The floor in the bathroom was dirty black and hair all over. The room totally needs cleaned better

Leisure Partner

2/10

Poor

12 Nov 2025

Ellen

We arrived and the staff told us there was no wi-fi and that and we could stay at their sister property across the street. (We needed wifi for business--not just entertainment.) When Expedia tried to get our money back, the hotel would not do it so we ended up losing the cost of the room.

6/10

Pleasant

05 Nov 2025

Crystal

The photos didn't show where the whirlpool tub was, it was in the bathroom not in the room, big florescent lighting, couldn't have the blinds open at all due to no privacy, the handle came off for the tubs hot water, no bubble bath, not a great relaxing vibe for what I paid honestly

Leisure Partner

8/10

Excellent

05 Nov 2025

Stefano

We did not eat breakfast at the hotel.

Partner

4/10

Poor

03 Nov 2025

Veronica

The Wi-Fi/computer issues that the hotel had interfered vastly with my ability to navigate work projects that I had to have completed by the end of my hotel stay.

8/10

Excellent

31 Oct 2025

Daniel A

Room was clean, food was great. Pool was also clean. The only issue was the pull out bed had stains so we were unable to use it but once we informed the staff they accommodated us and gave us one of our breakfast meals for free due to the inconvenience! The waitress / host during the morning breakfast was also an absolute sweetheart! Would recommend and very family friendly!

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

John

The TV service in the room is a little outdated compared to other places I've stayed, (no channel guide, no streaming apps), but everything else during the stay was perfect. They did tell me that they are going to be doing a TV service upgrade though.

10/10

Exceptional

18 Oct 2025

Craig

.

10/10

Exceptional

17 Oct 2025

Jasmine

The staff were very friendly and welcoming. Breakfast was great room was cozy

Partner

8/10

Excellent

13 Oct 2025

Amy Joseph

While my room was fairly clean, the bathroom in my daughter's room was less than clean. We were disappointed to find that there was no recycling bins in the hotel. Staff were friendly and helpful however.

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

john paul

Friendly staff. Especially Colleen!

Leisure Self

10/10

Exceptional

09 Oct 2025

Raymond

Overall great stay, convenient and clean

Business Self

10/10

Exceptional

07 Oct 2025

Timothy

.

Business Family

10/10

Exceptional

03 Oct 2025

Heather

The staff were very nice here!!! I got to the hotel after a day of hiking, very sore. I booked the r hotel hoping to use the hot tub, however it was out of service. I was offered an upgraded room with a jacuzzi tub since I note that I drove out of my way to stay there for the hot tub. The front desk didn't have to do that, however, I greatly appreciated it! The wings at the hotel bar were great. I found the property to be safe and comfortable.

Leisure Self

10/10

Exceptional

03 Oct 2025

Pedro A

Very clean and friendly staff

8/10

Excellent

25 Sep 2025

Carlaya

Wonderful stay. Great quiet location.

Leisure Family_with_children

10/10

Exceptional

22 Sep 2025

Linda

Clean room. Bed and pillows were comfortable. Temperature was good. Easy to get to. No free breakfast but coffee was good. Would stay again.

8/10

Excellent

15 Sep 2025

Dayna

Convenient, quiet, and comfortable

Leisure Partner

8/10

Excellent

12 Sep 2025

Brandon

The only thing was 1 room that we were put in smelled like smoke but they moved us.

Leisure Family

10/10

Exceptional

08 Sep 2025

Timothy

.

Business_and_leisure Partner

6/10

Pleasant

08 Sep 2025

Edna

Poor organization at breakfast hours, room outdated and dirty.

Leisure Family

6/10

Pleasant

01 Sep 2025

Justin

Advertised hot tub…out of order

Over all the stay was decent, nice room and good breakfast. However we booked this hotel which was higher priced than many as it was advertised as having a pool and hot tub. The pool was ok but the hot tub was empty and caution tapped off. If we would have know the hot tub was out of order we would have saved $50+ and stayed elsewhere.

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Sarah

Comfortable and convenient

This hotel is a little off the beaten path (though easy access to the highway), so it was great to find that it had a restaurant/bar. The staff was very nice, and our room and the hotel in general were clean. Small signs of wear here and there, but nothing alarming.

Partner

10/10

Exceptional

16 Aug 2025

Robert

Great drinks at the bar!

6/10

Pleasant

16 Aug 2025

Danielle

This is a quiet location however dining options are limited. Restaurant on site has very limited menu especially for kids.

Leisure Family_with_children

4/10

Poor

13 Aug 2025

Christine

I booked this hotel specifically because it had a nice looking pool and a hot tub. I was there with my daughter moving her back to Syracuse, and we thought the hot tub and pool would be fun after a long day of move-in and setting up. We arrived at the hotel to find that the hot tub was empty with caution tape over it. Additionally, the pool was disgustingly filthy. I took a video because I couldn't believe the look of it. Aside from the peeling brown whatever on the bottom, the top of the pool had a film on it. Very clearly was a film. There was also a lot of hair floating throughout the pool. The room was okay, but the bathtub looked gross as well. The best part of our stay was the Gabby (Gabi?) our sever at the onsite restaurant. The food there was quite good. I booked this hotel for the pool and hot tub, and neither were usable.

Leisure Family

6/10

Pleasant

11 Aug 2025

Theresa

The hotel is a little bit run down. Not the standard I expect at a Hilton hotel the sheets had tears in them too.

Self

4/10

Poor

09 Aug 2025

Asaduzzaman

The surrounding area is not bad.

The room was poorly maintained, needs renovation. Bath tab was too old.

8/10

Excellent

04 Aug 2025

Laurie

Stained carpet in the elevator with a bad smell. We loved that the hotel was out of the way and quiet. We loved the pond and ducks. The staff was excellent--especially the lady who served us breakfast. We loved that the chef is the one who delivered our breakfast.

Leisure Partner

8/10

Excellent

29 Jul 2025

Tina

Disappointed that breakfast was not included. Pretty pricey for no breakfast. And 15.99 for a cold breakfast is a bit much!

Leisure Self

10/10

Exceptional

28 Jul 2025

Joseph

The place was modern and clean. The room was large and the beds were comfortable and met our needs for maintaining our electronic devices. I didn't feel like I had to inspect the beds before sitting on them. The shower curtain was ripped and should have been replaced before we arrived.

Leisure Pet

6/10

Pleasant

25 Jul 2025

Anthony

Good

Hotel was clean, friendly staff. Rooms a little dated. But very clean! Would stay again

Business

6/10

Pleasant

20 Jul 2025

Mary

It was clean

Leisure Partner

10/10

Exceptional

17 Jul 2025

Lester

The staff was very friendly

Leisure Partner

10/10

Exceptional

16 Jul 2025

Lee

.

Business

4/10

Poor

13 Jul 2025

KATHE

Ice cold floor. Bogs in bathroom.

8/10

Excellent

09 Jul 2025

Beverly A.

Great location and amenities for a one night stay

Leisure Partner

10/10

Exceptional

08 Jul 2025

Nancy

Great Hotel, nice warm bar, library wood, rooms are clean and comfortable beds, pillows.

Leisure

6/10

Pleasant

29 Jun 2025

Autumn

Wasn’t a bad stay, can’t really use pool or hot tub as several kids are in it day in day out. Gym was nice, the food at the bar was great, you’d expect $10 chicken tenders and fries would be cheaply made but it was 100% delicious, great seasoning. As for the area around the hotel, not much to do the best place I went was green lakes

Leisure Partner

10/10

Exceptional

29 Jun 2025

Shane

Nice room and very clean but the bed needs replacing. Unless the twang from worn out springs is a musical feature

Leisure Partner

10/10

Exceptional

28 Jun 2025

Deborah

Wonderful hotel.

Leisure Family

8/10

Excellent

28 Jun 2025

Laura

The only thing that was weird was the continental breakfast was not included, there was 2 waters in our room but you had to pay for them- they were just regular small waters. At least upgrade to fancy water. Also there was a kuerig, but they only gave us decaf coffee. Other than that it was a great place to stay. Clean, friendly, and safe.

Leisure Family

10/10

Exceptional

25 Jun 2025

jack

good

Leisure Friends

10/10

Exceptional

22 Jun 2025

Augusta

I love everything about the hotel

Leisure Partner

10/10

Exceptional

07 Jun 2025

Michele

Great

8/10

Excellent

05 Jun 2025

Sierra

Everything was perfectly amazing with this place besides the fact when we went outside to smoke and we came back and the man at the front desk gave us a hard time saying we were gonna be charged a smoking fee because we smelled like smoke, even though we smoked outside and he clearly seen us come in and he stopped at the front desk to say that we never got charged a fee, but he was very rude and nasty

Leisure Friends

10/10

Exceptional

02 Jun 2025

Tara

Wonderful stay! The staff was very kind and helpful, the restaurant was delicious and accommodations excellent.

Self

10/10

Exceptional

30 May 2025

Mary E.

Check in could’ve been smoother.

Business Self

10/10

Exceptional

28 May 2025

Patti

Staff extremely nice. Loved swimming and the hot tub

Leisure Family_with_children

10/10

Exceptional

27 May 2025

Corey

Great time with the family

Family_with_children

8/10

Excellent

21 May 2025

Angela

It was wonderful. We spent quite a bit of time in the hot tub which was amazing and very relaxing. Everything was great till the fire alarms went off at 7.30 this morning. Luckily it was a false alarm and everything was OK. The staff was awesome and very apologetic.

Friends_and_family Family

8/10

Excellent

18 May 2025

Holly

Very clean and in a nice area.

6/10

Pleasant

16 May 2025

Renee

I reluctantly stayed at the Hilton Garden Inn as I had to book a hotel very early to ensure a hotel for my daughter’s Syracuse University graduation.
The staff was very unfriendly and unwelcoming. They never even greeted us with a hello when we entered the hotel several times during our 3 day stay!
There was an inadequate number of towels and when we requested more, we were told there wasn’t anyone available to bring towels!
For $600.00 per night, I expect more from Hilton!

Leisure Family

10/10

Exceptional

15 May 2025

Max

Property was in fairly good shape, nice pool and hot tub, on-site restaurant/bar. Only negative was the lack of a complimentary breakfast.

Business Self

10/10

Exceptional

12 May 2025

Ciara

Great hotel & staff . Clean .

10/10

Exceptional

10 May 2025

Cheryl

It was a great place.

6/10

Pleasant

03 May 2025

Sandrea

So the bedsheets didnt fit my king sized bed. They kept coming off at the corners. They gave us new ones to put on the beds ourselves, however those didn't fit either! The internet went down & they sent the maintenance man to fix it! He had no clue how to fix the internet....that wasnt shocking to know that! The woman at the front desk talked to me like I was stupid....what a joke!

Business

8/10

Excellent

02 May 2025

Sandrea

The hotel is clean & staff is friendly. The bed sheets don't fit the king sized bed. Its not emd all...will definitely be back again. Pool & hot tub are ok. Pool floor needs to he redone...but clean.

Business

10/10

Exceptional

30 Apr 2025

Andrew

Clean and comfortable hotel a short drive from Syracuse airport. Comfortable beds. Friendly and helpful staff. Good breakfast.

2/10

Poor

28 Apr 2025

Bernard

Was given an occupied room and opened the door found guests sleeping. Potentially a dangerous situation since I could have ended up shot or injured. Very dangerous situation indeed

Family

10/10

Exceptional

21 Apr 2025

John

Great hotel in an industrial park

Leisure Family

6/10

Pleasant

21 Apr 2025

Joseph

Not enough seating outside to enjoy outside
N we did not get any knock on door to replace coffee or toilet paper had to ask n takef from janitor cart

Leisure Family

8/10

Excellent

20 Apr 2025

Paul

We liked how it was close to the highway, Don’t go to ruby tuesdays nearby you will be disappointed. We also liked sitting on the benches at night by the pond on the hotel property. Pool and spa hours were 6am-10pm. The rooms and facilities were clean. Wish Expedia told us about no breakfast through a third party booking and the $50 refundable “incidental fee.” It was a short 15 minute ride to the JMA Dome. Overall we were happy with our stay and would definitely visit there again if we have to stay in the area again.

Leisure

2/10

Poor

18 Apr 2025

Heather

The first room was very dirty and staff was very loud and rude

6/10

Pleasant

11 Apr 2025

Kerstin

Staff were friendly and helpful. Bed was too soft, pillows the same, and had a rough sleep the first night. HVAC was very loud.

Partner

6/10

Pleasant

05 Apr 2025

Esther

Wish there were restaurants closer. Breakfast and Dining Room food was great.

Leisure Family

10/10

Exceptional

30 Mar 2025

Beth

.

8/10

Excellent

24 Mar 2025

Nicole

Very nice property, clean rooms. Nothing to do in the immediate vicinity. Front desk staff at check in was not very kind or friendly but gentleman in morning was fun. Overall good stay for what we needed.

2/10

Poor

23 Mar 2025

Jennifer

Very disappointed

Leisure Family

8/10

Excellent

16 Mar 2025

krystle

Stay was good.

Leisure Family_with_children

6/10

Pleasant

16 Mar 2025

Jesse

The property was well taken care of and clean. The only issue i had was when we arrived we stood there for 10 min while waiting for the staff to do whatever they were doing. Then they moved us at last minute to a room with one king bed while i paid for a king bed plus a sofa bed so we had to sleep 3 wide. Staff did not consider while 3 of us stood there for them yo see

Leisure Family_with_children

10/10

Exceptional

12 Mar 2025

David

I like the layout of the rooms. the lobby area and restaurant/bar are nice

8/10

Excellent

10 Mar 2025

Shubhranshu

Good clean property. Service could have been better. There was no facial tissue in the bathroom, at the first place and when called they responded come down and take it :(

Location - could have been better. No food options near by.

Leisure Family

10/10

Exceptional

03 Mar 2025

melissa

Amazing! Easy checkin great room and excellent service

Partner

10/10

Exceptional

03 Mar 2025

Keith Mollnow

Only complaint i have is i wish breakfast was included. Had i know it wasnt i would of picked a different hotel. But other than that it was a good and easy stay.

Leisure Family_with_children

2/10

Poor

02 Mar 2025

Adri

Bathroom infested with booklice, I thought they were bedbugs until I researched the bugs more. Housekeeping came and took the infested shower curtain, I was told to go to the front desk to speak with the manager, I was told I would receive a refund for the room. Never received said refund, I’ve contacted the hotel and Expedia with no luck because the hotel is denying a refund after they already told me the funds were released. Very unprofessional. My child didn’t even get to bathe before a surgery that was scheduled in the area because of the infestation. Absolutely repulsive.

Family_with_children

10/10

Exceptional

26 Feb 2025

jade

Clean

Leisure Family_with_children

10/10

Exceptional

25 Feb 2025

Timothy

.