Embassy Suites Hotel Syracuse

10/10

Exceptional

17 Mar 2026

Rebecca

Had an unexpected flight cancellation - it was awful but embassy suites at Destiny made it so much better for a night! Thank you all so much!

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Ethan

Room clean, front desk was extremely nice, breakfast fantastic, beautiful

8/10

Excellent

15 Mar 2026

Jill

Always enjoy this embassy and its proximity to the mall and city.

Family_with_children

8/10

Excellent

13 Mar 2026

Janet

Perfect wee night getaway with my 4 yo grandsons. They had a blast in the pool, loved having control of their own TV in our suite and made a big deal of getting their own food at breakfast!

8/10

Excellent

11 Mar 2026

Syrena

Location was amazing, staff was super friendly. A few of us got very early breakfast. Booked it for my bachelorette trip. Nothing crazy, just local shopping and activities. Bought two deluxe suites. It was a few little things I had a problem with; pool was super small so after three families in it, it was “full”. The A/C in one of the rooms was broken and it reached 72 in there, they did bring box fans. Our door kept getting stuck and it was VERY hard to open. I would potentially book again for a short over night trip or something, but not for anything “important”.

Friends_and_family Friends

6/10

Pleasant

11 Mar 2026

Quintananzia

The pull out couch was dirty, but everything else was clean

Family_with_children

4/10

Poor

10 Mar 2026

April

I booked a stay through Expedia at Embassy Suites by Hilton Syracuse Destiny USA and unfortunately experienced multiple significant issues during the stay.

Our first room had no functioning electrical outlets and the in-room phone did not work. After several unanswered attempts to contact the front desk from my personal phone, we were moved to another room. The second room also had several problems including a broken refrigerator, a broken kitchenette drain, a non-working television, and again a non-functioning room phone.

Additionally, only one of the hotel’s three elevators was operational during the stay, and there was a concerning incident involving unsupervised children engaging in unsafe behavior in the pool area.

These issues were acknowledged by the hotel, but no refund was offered. When I contacted Expedia customer service for assistance, I expected some level of advocacy or support given the documented problems with the property.

Unfortunately, the representatives I spoke with were not able to provide meaningful assistance and ultimately denied my request for a refund.

I understand that hotels operate independently, but part of the value of booking through a platform like Expedia is the expectation that customer service will help resolve situations when accommodations clearly fail to meet basic standards.

I hope Expedia reviews situations like this more carefully in the future and provides stronger support to customers when legitimate concerns arise.

Leisure Family

10/10

Exceptional

10 Mar 2026

Rebecca

We love staying here, we come every few months for a mother/daughter getaway and trip over to all the activities at Destiny. Love the staff and our room and we definitely feel at home. We had some loud teens/kids banging on peoples doors our first night which was pretty startling and made us jump for sure! (Who lets their kids do that?) but everyone had fun. The pool is wonderful if you go at the right time - it is a hot mess otherwise, total chaos with crowds and crowds of unsupervised kids and balls flying around! Again fun but tough if you have younger kids or 8yo who just want to swim and enjoy. But aside from that, a wonderful experience as always, love the improved security with parking too! See you again soon!

Friends_and_family Family

4/10

Poor

09 Mar 2026

Tanya

Pool was crazy; they definitely have people from outside coming in to use it even though there are signs but no one actually monitors it which is unfortunate for those who pay and abide by max occupancy room permits. Turned on the TV to see Netflix and Disney+ apps but the TV’s aren’t actually connected to WiFi (in 2026) - called the FD who confirmed this. Then, flipped to the cable guide and no luck there either so I called back down only to be told the entire 5th floor had no cable. It never came back on during our stay. I had four 11 year olds who planned on a movie night so that was pretty disappointing. I was told it was being worked on but having worked in a hotel for 15 years, I’m not sure that was actually the case. Seems poorly run. Which for a Hilton is sad for the brand.

Family_with_children

6/10

Pleasant

02 Mar 2026

Katie

The food was horrible but everything else was great to expensive as well

Partner

8/10

Excellent

01 Mar 2026

Deanna

Everything was great. The pull out couch did have an old sheet with stains on it like it had not been changed with the last customer. But otherwise it was a great room

Family_with_children

10/10

Exceptional

22 Feb 2026

Dawn

Wassss excellent would stay again in future

Partner

4/10

Poor

22 Feb 2026

Pietro

Room had an unpleasant smell.

Friends

10/10

Exceptional

22 Feb 2026

Charity

The room was clean and the staff was nice

Family

10/10

Exceptional

21 Feb 2026

Ashley

Spotless amazing room.

Family_with_children

10/10

Exceptional

20 Feb 2026

Bridget

This hotel had clean rooms and a hot made to order breakfast. Close to mall to shop.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Uyoyo Charity

Amazing but noisy

10/10

Exceptional

19 Feb 2026

Michelle

Friendly staff, great breakfast, welcoming guest area with plenty of space and tables, family friendly atmosphere.

Family_with_children

8/10

Excellent

19 Feb 2026

Elizabeth

Breakfast

Friends

8/10

Excellent

19 Feb 2026

Bobby

It was okay

Partner

2/10

Poor

18 Feb 2026

Cristin

Dirty, lacking room supplies, coffee creamer spoiled

Family_with_children

10/10

Exceptional

18 Feb 2026

Melissa

Clean room and facility. Breakfast was better than I expected with exceptional staff. Very helpful. Key card didn't work and the guy at the front desk immediately took care of it. Plenty of parking and a walk to the mall. Would definitely stay again. Reception at night was good. Restaurant on site looked good but did not eat there.

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Jennifer

Nice room, spacious and clean. Amazing breakfast, cocktail hour was a lot of fun.

Family_with_children

10/10

Exceptional

16 Feb 2026

Christophe

Honestly, everything was perfect. If, i had to give you something to improve on. I would that there was a hanging light with exposed wiring,but its an easy fix. I will end up staying here again.

Leisure Partner

8/10

Excellent

16 Feb 2026

Casey

Spacious & clean rooms. I was concerned about the pool - there were large groups of kids that didn’t have adult supervision.

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Jonathan

The advertised walkway to destiny usa mall was covered in snow, not salted and not shoveled. If your going to advertise a walkway to destiny USA then you have maintain it when it snows. The bed was very uncomfortable.

Leisure Family

8/10

Excellent

15 Feb 2026

Adam

A great breakfast was included. Nice hotel, but we got a corner nook room with a very narrow window, which was a bit claustrophobic. Next time I would make sure I didn’t get that kind of room.

Partner

4/10

Poor

13 Feb 2026

Riaz

The sofa bed sheets were dirty, the phone and tv were not working. Staff was rude.

Family_with_children

10/10

Exceptional

09 Feb 2026

Emma

Room was spotless! It had a clean smell and it was a comfortable temperature when we arrived!

Business_and_leisure Friends

8/10

Excellent

09 Feb 2026

Ken

Room was super spacious. Check in staff was extremely efficient. Complementary breakfast was a nice touch. Made to order chef singing help lifted up the vibe! Great work.

Leisure Family

10/10

Exceptional

06 Feb 2026

Kristen

Very comfortable bed. Nice and clean hotel

6/10

Pleasant

06 Feb 2026

Kathryn

the good: the front desk staff were lovely. The person who checked us in was friendly and made the whole process easy. We thought the free beverages at the bar were a great feature. We don’t drink alcohol but we were still able to use the vouchers for sodas and our child was able to get a little Shirley temple which they loved! The lobby was beautiful and very spacious. We enjoyed the complimentary breakfast. The food was great! There were a ton of options plus a woman who was making fresh omelettes!
the not so great: the room was very small and the bed was not comfortable. If you prefer a very firm bed, you may love it but we did not. No one slept well. We were a touch disappointed that their walking path to the mall wasn’t covered or even plowed. We enjoyed the pool but thought it could have been cleaner. there was noticeable grime on some of the tiles but otherwise not too bad!
the bad: at 9:30ish-am we got an insistent knocking on our door even though we have a do not disturb sign on the door. My husband answers and it’s a cleaning man who tells us we need to check out. Excuse me? Check out time hasn’t even approached yet. I’ve paid for this room until that point. If the management wants to knock after guests are supposed to have left or even call the rooms and politely tell them it’s time, fine. The rudeness of the knocking and dismissal were extremely off-putting to us. You’re telling me you needed the room that bad? Unprofessional for sure.

Leisure Family_with_children

8/10

Excellent

06 Feb 2026

Jessica

Room was clean, pleasant stay, great location next to the mall. Only issue was that the parking lot which was nearly empty was poorly plowed

Leisure Family

10/10

Exceptional

02 Feb 2026

ashley

Beautiful hotel and room. Staff was friendly and welcoming. The room was clean and the hotel is right next to the mall and restaurants

Leisure Partner

6/10

Pleasant

02 Feb 2026

Taran

The toilet was soiled. We had to repack and relocate to a different room.

2/10

Poor

01 Feb 2026

Bryant

We was accused of smoking in the room , when it clear on camera we enter and exit out the hotel and I smoked at the designated area . But because the manager found empty bags and weed on plastic tray he accused me of smoking in my room which was a complete lie and then decided to charge a smoking fee

10/10

Exceptional

01 Feb 2026

Margaret

Everything clean, lobby is spacious the happy hour and breakfast were great

10/10

Exceptional

31 Jan 2026

Stacey

What a great hotel!! Staff was amazing! Bar and restaurant was convenient and good.

Leisure Partner

2/10

Poor

30 Jan 2026

Austin

I never checked in to my room, because of a snowstorm, and the service at the hotel was very unhelpful and unprofessional with my request to move the stay

10/10

Exceptional

26 Jan 2026

Louis

Yes

8/10

Excellent

26 Jan 2026

Penelope

The staff was amazing! They were all friendly and helpful! The cocktail hour was a nice bonus

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Wayne

Courteous staff and clean

2/10

Poor

18 Jan 2026

Alaa

The double queen bed suites feature a bathroom door that can't be locked (by design). This can be inconvenient from a privacy perspective when more than one person shares the room, which is the primary reason people choose two queen beds or a suite.

Leisure Family

10/10

Exceptional

18 Jan 2026

Nelson

Christian from Loiza Puerto Rico in the front desk is the best…

8/10

Excellent

17 Jan 2026

keith

Overall great stay

2/10

Poor

13 Jan 2026

Cory

Paid for a two bedroom KIng Suite and was not honored then have the audacity to charge for parking when you provide ZERO PROTECTION for VEHICLES! Disgusting! Time to find a new hotel!

Last time we stayed same issue with room and the TV didn’t even work! 🖕🖕🖕

10/10

Exceptional

11 Jan 2026

Megan

AMAZING

10/10

Exceptional

11 Jan 2026

Kathleen

The room was spacious and the breakfast was exceptional! Location is great!

Friends_and_family Family

8/10

Excellent

08 Jan 2026

Edward E Russell

good

Leisure Friends

10/10

Exceptional

07 Jan 2026

Kimberly M

Everything about this stay and the staff and the additional amazing perks made our stay awesome! I will now only stay at this hotel!

Friends_and_family Family

2/10

Poor

07 Jan 2026

Chad

Extremely dirty, and run down. They did not clean the rooms at all. I asked for a discount because I had to clean the hair, eyelashes, and other stains from the previous guest out of the bathroom myself, but I didn’t get one. There were gross stains on the mattresses and they didn’t change the linens.

Leisure Family

10/10

Exceptional

06 Jan 2026

Michael

Great hotel, great staff

Leisure Family

8/10

Excellent

06 Jan 2026

Phyllis

Spacious rooms and variety of menu options

Leisure

4/10

Poor

05 Jan 2026

Laura

the sidewalks were not cleared and usable for a wheelchair. We had 2 rooms reserved and told they would be near each other but upon check in we were going to be given rooms of different floors. While this was remedied and we ended up on the same floor the rooms were still not that close to each other. One the first morning of our stay breakfast was not obtainable for our wheelchair user and the staff had the entire breakfast set up cleaned up prior to the end time of 9:30. The pool was cloudy (my guess is due to excessive chemical usage). We were at the hotel when a snow storm hit the area and the parking lot was not plowed at all during the first 24 hours; even the following day parking spaces were not cleared - only the main drive lanes.
For being an Embassy Suites we expected luxury amenities and found scratchy paper products, a microwave missing it's turntable, a mini fridge without a shelf, and a missing remote for the TV.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Aaron

Room was nice and clean

10/10

Exceptional

03 Jan 2026

Patricia

Joel was very helpful :)

Leisure Family

8/10

Excellent

03 Jan 2026

Mrs. C.

Clean room, staff accommodating for room request/location, close to shopping center, two free drinks in evening, nice breakfast. Only room for improvement: pool was cloudy, no pool towels until an hour or so after opening, and the elevator space was messy in the morning and no one came to clean it for hours ( popcorn and other food on the floor, spilt coffee in the elevator with a caution sign).

6/10

Pleasant

03 Jan 2026

Aussan

The bed was comfortable, however the room smelled like staled smoke and the bathroom sink was clogged.

The buffet was great however only one person was working the omlets which made the lineup masssive and not everyone in line had a chance to get one as they closed it before the line ended.

Leisure Family

10/10

Exceptional

02 Jan 2026

Patricia

The room was clean, wonderful breakfast and happy hour.

Leisure Family

6/10

Pleasant

02 Jan 2026

Justin

Was charged $15 per vehicle per night, despite there being many acres of open parking all around the hotel. This seems to be beneath the standards of a Hilton that is not in an urban area with limited parking. Also, most of the parking lot was not plowed until over 24 hours after the snow, causing us to walk through feet of snow to get to Destiny USA mall and causing many vehicles in the parking lot to get stuck.

Leisure Family

2/10

Poor

02 Jan 2026

William

we have already told the management our concerns and won't stay at any Embassy suites ever.

4/10

Poor

01 Jan 2026

Daphinee

I have stayed here several times, but the room smelled like a dog was in the room. I was also concerned about the deposit that was extremely expensive.
The staff at the front desk at night were very nice.

10/10

Exceptional

01 Jan 2026

Tami

Room was really nice and clean. Staff was very friendly. Would stay there again.

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Timothy

250 charge for incidentals seems ridiculous plus had to pay for parking

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Nancy

The parking lot was not plowed and it had snowed.

10/10

Exceptional

01 Jan 2026

Amy

Breakfast was awesome

Family

6/10

Pleasant

30 Dec 2025

Steve

I was dispointed that people smoked weeds on a smoke free hotel, smell was strong until next day. Also during the night it was noisy in the hallway.

8/10

Excellent

30 Dec 2025

Danielle

I checked in on the Hilton app, and input my card for incidentals. The app said I was checked in but had to show ID at the desk to activate my digital key. They they needed to re-run a card for incidentals, and gave me physical keys. Kinda defeated the purpose of checking in on the app.

We LOVED the staff who worked at the bar and the restaurant. The morning omelette chef was entertaining and extremely efficient. The food was delicious! The evening happy hour food was broccoli, carrots & ranch; tortilla chips and salsa, and Carmel popcorn.

We stayed in 608, which was very humid and had a strong chlorine smell upon walking in. There are some missing tiles in the bathroom. The bed I slept in (nearest bathroom) kind of sinks in the middle. The bathtub plug didn’t work to hold water for a bath. But on the bright side - the tub itself was clean! We stayed during a huge winter storm, so didnt make a fuss about any of that.

They charge $15/night for parking. We were a bit shocked that despite paying this fee, the lots were not plowed thoroughly and all guests had to fend for themselves to get vehicles cleared. They had a huge dozer clear driving paths but no parking areas so finding a spot to park without getting stuck was a challenge.

Friends_and_family Family

4/10

Poor

30 Dec 2025

joanna

Serviceable room. The common areas were always messy. There was a big snow storm and the hotel was completely ill equipped to get patrons out safely. Zero plowing, no shovels, and the sidewalks were never cleared or salted.

Self

10/10

Exceptional

30 Dec 2025

Gianfranco

Nice stay. Good location

10/10

Exceptional

30 Dec 2025

Carrie

The gentleman who makes the omelettes is awesome. He kept the kids entertained while he was cooking their eggs and he was just fun to be around. He deserves a raise.

Friends_and_family Family

2/10

Poor

30 Dec 2025

alan

Tv and the phone in room was not working asked about it 2x said someone would come fix it never did

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

xuelei

nice place，wonderful breakfast！

8/10

Excellent

29 Dec 2025

Cristbal

Clean rooms, great beds, friendly staff,easy access to the Destiny Mall , breakfast and happy hour.

Leisure Family

8/10

Excellent

29 Dec 2025

Patricia

Excellent bar service on Friday night! That bartender, she knows her stuff!
Breakfast on Saturday was good. Not the hotels fault but way too many people there and not enough cooks. The man behind the omelette station was just amazing.!
Our room desperately needs an upgrade in the living room.
The only negative are the dogs that are there. For a person allergic to dogs, they should NOT be able to come for

Partner

10/10

Exceptional

29 Dec 2025

Scott

Room was nice, they offered free drinks for adults, breakfast is hot, and delicious, walking distance to the mall. The Wi-Fi kept dropping, hard to see the game, besides that is a gorgeous hotel, good size parking too.

Leisure Family

4/10

Poor

29 Dec 2025

Jason

The biggest problem was the lack of hot water for showers. It got lukewarm at the most. The water pressure was low as well. One of the elevators was down which caused longer wait times. The room smelled weird. We tried to get a drink at the bar but the poor bartender was overwhelmed serving food and drinks so we left after waiting for 20 minutes. Housekeeping tried to clean our room at 8am (checkout is at noon). And the hotel in general is looking worn and shabby. For example, the chairs are peeling and dirty. Hilton needs to invest some money in the maintenance of this hotel.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Mannon

Great place to stay. Enjoyed the room and how easy it was to access the mall from the hotel. Nice Staff, would stay again

Leisure Partner

8/10

Excellent

28 Dec 2025

Emily

Room was very nice but the water for the shower was cold. Breakfast was

10/10

Exceptional

28 Dec 2025

Michael

I stayed in Corner Suite rm 629. The staff were excellent from check in to breakfast/check out. Super nice and had that place running like a well oiled machine. Pay them more 😄.

2/10

Poor

28 Dec 2025

Robert

I was never told the hotel charges for parking. I later noticed a $32.40 charge on my card for 2 days of parking for my stay. This should be disclosed at some point during booking or check in.

10/10

Exceptional

27 Dec 2025

Chris

Nice

6/10

Pleasant

27 Dec 2025

Tracey

Shocked that there's no enclosed walkway to the mall. You have to go outside and across a dangerous 4-lane intersection where people drive fast, then you can access a walkway. You'd think that a tunnel with keycard access would be just the thing when it's cold.

10/10

Exceptional

26 Dec 2025

Xiao xiao

Very nice staff! Shout out to everyone who worked on Christmas Day!

10/10

Exceptional

25 Dec 2025

Jenny

Ease and cleanliness

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Tiana

I had a great stay at Embassy Suites. The hotel was very clean and well maintained, which made the experience comfortable and relaxing. The complimentary drinks at the bar were a nice bonus and really added value to the stay. Most of all, the staff was incredibly friendly, welcoming, and helpful throughout my visit. I would definitely stay here again and recommend it to others.

Leisure Family

10/10

Exceptional

22 Dec 2025

Shawn

EVERYTHING

Friends_and_family Friends

8/10

Excellent

22 Dec 2025

Andrew

The only issue my wife and I had was trying to order room service and no one would answer. otherwise everything was perfect.

Leisure Partner

4/10

Poor

21 Dec 2025

Firat

Materials used in the hotel and especially in the room was very poor. So did the workmanship.
The breakfast ended at 09:30 am in the morning which was very early and we missed it as we checked in late previous night.

Business_and_leisure Family

10/10

Exceptional

21 Dec 2025

Asim

Good

6/10

Pleasant

21 Dec 2025

Victor

The hotel is good. Staff is very good. Breakfast is also very good. But we had a bad experience during the breakfast. A guy sitting next to us started to talk to us insistently, almost aggressively, and since we didn't want to be impolite we stayed there waiting for the staff to do something, and although some servers identified the problem (because of the awkwardness), nobody approched him. I'm not even sure he was staying at the hotel or just having breakfast there.

Partner

4/10

Poor

21 Dec 2025

David

Could not check in till 4:15, was disappointed.I had to wait around.

Leisure Family

10/10

Exceptional

19 Dec 2025

Jahaira

Clean room

Leisure Family

10/10

Exceptional

17 Dec 2025

RIFEN

Great stay. Clean and comfortable room, convenient location, and friendly staff. Everything went smoothly. Would stay here again.

10/10

Exceptional

16 Dec 2025

Pamela

Excellent staff at desk

6/10

Pleasant

16 Dec 2025

mohammed t

Pro: Hotel location is decent. Check in process was easy and the front desk staff was very nice. Breakfast buffet was also adequate & lobby was decorated beautifully for the holidays.

Cons: The problem was the cleanliness. We were first given a room on the 7th floor which upon entering was trashed by the previous guests and wasn’t cleaned before we were given the room key. Mind you we checked in at 9 pm.We came back down and got another room without any issue. But the hallways were still full of tiny pieces of trash all over. Not sure if i have ever seen anything like this before. Overall a 6/10

Leisure Partner

4/10

Poor

14 Dec 2025

Marie

The bar was good and the breakfast was great, the crowd in the hotel was sketchy there were men in ski masks in the lobby both nights just walking around watching people. The whole place smelled like marijuana and our central air did not work. The poloce were at breakfast due to an altercation and it was a bit too much. This hotel used to be great and now the wrong crowd stays there.

Partner

6/10

Pleasant

14 Dec 2025

Wilnisha

Room wasn’t ready upon arrival. Had to comprise to another room which smelled like mildew. Staff was ok but didn’t offer a later checkout, free parking just bottled water lol

10/10

Exceptional

14 Dec 2025

Jon

Top Notch

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Kevin

Nice christmas decorations in lobby, good food and great room. The elevators are annoying as they are really slow though. Overall great hotel

Friends_and_family Family