Extended Stay America - Syracuse

2/10

Poor

21 Mar 2026

Frederick

They give me a room that had been used then changed me to a room that had bed bugs not happy at all poor staff and house keeping

6/10

Pleasant

20 Mar 2026

Rose

We had a hard time. He reserved room with 2 beds. An hour before check I got a call with no message, apparently. We arrived and they said that they had no room for us. Very upset 4 hours from home. They gave us a room with 1 bed. The person I stayed with was uncomfortable sleeping in the same bed. She slept in the chair and on the floor. This in my eyes was not acceptable. If you have reservations then you should be getting the room you reserved.

Friends_and_family Family

4/10

Poor

15 Mar 2026

Austen

Poor amenities and the unnecessary $100 deposit!

2/10

Poor

15 Mar 2026

Lalitha

Old & dirty rooms. Front desk staff are really nice. Literally no breakfast other than Muffins and Coffee

Family_with_children

2/10

Poor

14 Mar 2026

Nicholas

Filth room, blood on sheets, bathroom flooded, desk staff rude and insulting.

Self

2/10

Poor

12 Mar 2026

Sheila

Would not let my niece stay for the time reserved

8/10

Excellent

26 Feb 2026

Eric

Good

4/10

Poor

10 Feb 2026

Suresh

Staff was slow and didn't look happy.
Very to the point. Zero snow removal in the parking lot. Almost got stuck getting out.
Bathroom looked outdated.

Leisure Self

2/10

Poor

07 Feb 2026

Michael

Dirty walls stank and roaches

2/10

Poor

03 Feb 2026

Mike

Bed bugs. Bed bugs, bed bugs bed b

8/10

Excellent

18 Jan 2026

Frank

It’s clean. Second time we stayed there. The staff are all great. And the coffee is good!

4/10

Poor

17 Jan 2026

Tiare

Staff support and response is lacking. But I appreciate the lobby coffee at 6am.

Leisure Self

10/10

Exceptional

14 Dec 2025

Joseph

Nice comfortable room, very quiet

Business

4/10

Poor

13 Dec 2025

Elizabeth

Staff was nice but everything else including the key card locks and overall sanitation of the rooms pretty much sucked!

Business

10/10

Exceptional

30 Nov 2025

Timothy

Clean room

Business

10/10

Exceptional

13 Nov 2025

Anna

Clean n friendly n respectful

Leisure Family

10/10

Exceptional

09 Nov 2025

Anna

Awesome

Leisure Family

10/10

Exceptional

07 Nov 2025

Anna

Awesome,friendly,respectful n there rooms very clean n smell nice❤❤❤

Leisure Family

10/10

Exceptional

04 Nov 2025

Jonathan

Clean and comfortable with a friendly staff. Easy parking, convenient location.

Business

10/10

Exceptional

30 Oct 2025

Anna

Clean,respect n friendly

Leisure

2/10

Poor

23 Oct 2025

Lawrence

Very sketchy tenants

8/10

Excellent

19 Oct 2025

Thomas

Friendly staff, big room. Clean and priced right.

Leisure Partner

6/10

Pleasant

19 Oct 2025

john

didn't sleep well in the bed. asked for extra pillows and was told they couldn't do that.

Friends_and_family Family

4/10

Poor

19 Oct 2025

Michael

The room was dirty, kithen cabinets were filthy, bathe tub was dirty......wont stay there again.

Leisure Partner

2/10

Poor

13 Oct 2025

Timothy

I sent a message about arriving late, arrived and door was locked, had to call an ext 600, guy answered and I said yes I have a reservation and he said sorry we’re booked! After I did the online check in and confirmed - I told the guy - how ridiculous this was.
This place was an absolute abomination, scary, filthy crack heads, problem nodding off hangin out in front of the property!
It looks like this is a homeless encampment, filthy outside and looking through the door it looked even worse - I think I lucked out by not staying here - now I’ll never book the brand ever again and Expedia’s screening needs to be a a whole lot better for the properties!

Business_and_leisure Self

2/10

Poor

12 Oct 2025

Kyle

I stay in roughly 100 hotels a year and this is my first review.. The place is an absolute dump. Smelt like cat pee and weed. Shower didn't work. Furniture beat to hell. Carpet was so rank I left my shoes on the entire night. Burn this place to the ground and sell the lot.

Business Self

2/10

Poor

12 Oct 2025

Bradley

Property is in a dismal state. Tried to check in, but there was someone in room. We cancelled our reservation but we're charged anyway, even after being told otherwise.

8/10

Excellent

10 Oct 2025

Kirby

The room was comfortable and clean, and the kitchenette is a really great perk! The free breakfast was minimal and the hallways smelled unpleasant.

Business

6/10

Pleasant

10 Oct 2025

Dianne

5out of 10

Leisure Partner

6/10

Pleasant

05 Oct 2025

nancy

When we arrived there were a few prople out front drinking and had a 6 pack on the ledge that they have outside. They had dogs barking throught night and before we left. In the morning, the hallway smelled like Marijuana, it came into room. We went to have breakfast they only had apple cinnamon fruit bar ( I'm allergic to cinnamon. So i decided to get coffee and my mom and sister got a cup, I did not because they didnt have any more. I asked the desk for coffee and she said they didnt have anymore and that they have to wait til it comes. The price we paid was definitely not worth the stay.

Leisure Family

2/10

Poor

05 Oct 2025

Kristopher

Worst hotel experience I have had so far

I enter the hotel lot and see people out front drinking and doing drugs. A gentleman approaches me once I enter the hotel elevator talking nonsense. The front desk ladies were complaining about a personal situation with the hotel. I enter my room and there is a terrible odor of dog! The sheets were a mess and there is dog food under the cabinets. I let the front desk know and ask that they change my room. They complied but only after charging me more to change my room. Like an idiot, I payed the up charge only to go to another dirty room with a broken tv. At this point I have had enough and decided to leave. I would highly recommend stay FAR away from this place!

Business

8/10

Excellent

28 Sep 2025

Jonah

The room was very clean.

Partner

2/10

Poor

28 Sep 2025

Monica

We checked in and were charged for 1,300+ for two night. There was someone already in the room. There were no rooms left. The place looks very sketchy, not clean not safe. You should not offer it through your website. Very disappointed.

Leisure Family

4/10

Poor

22 Sep 2025

Richard

Overall run down facility, not clean, room smells of smoke was supposed to be non smoking room. Bed/pillows uncomfortable, linens stained. Refrigerator filthy on outside of the door. The front desk staff was friendly and did get us different pillows. Would not stay again. We stayed at one in Rochester that was excellent.

Business

2/10

Poor

21 Sep 2025

George

Not happy

The clientele were rough
The toilet didn’t work

The attendant was great and did his best to accommodate me.

Friends_and_family Family

6/10

Pleasant

01 Sep 2025

Angel

The room has a nice set up and a full size fridge which would be a bonus if I had been staying a few days. You just have to ask for everything - shampoo, dishes, etc. I was there fair week and they were NOT stocked for breakfast at all - no cream for coffee or lids for cups or food available except a couple of prepackaged muffins. The desk staff could not have cared less. When I asked about the 'Breakfast Included' just told me 'yeah. An order has been placed for stuff. It should be here tomorrow.'

Business Self

8/10

Excellent

26 Aug 2025

Daniel

It was easy to go to right off of Carrie Circle.

Leisure Self

4/10

Poor

24 Aug 2025

Rajindra

Room was not ready, even at 5pm. Floors were wet. Window won't shut completely

Leisure Self

4/10

Poor

24 Aug 2025

Jeffrey

Not happy at all

First off, I could tell the room was not cleaned properly prior to check in. The refrigerator had a half a case of beer in it. That right there tells me housekeeping did a half ass job. The floors were filthy. Hardwood floors? Really? Never stayed in a hotel with hardwood floors. The other residents ( I understand that it is used as a boarding hotel now) were walking around like they owned the place. I know it legal but the nasty stench of marijuana was everywhere. The bathtub had a leaky faucet. The \"grab and go breakfast” was an absolute joke. A few bags of instant oatmeal and a few breakfast bars? No fruit? No plastic utensils for the oatmeal? All around, I was not pleased at all about our one night stay. If I was in town more than one night, I would have gone elsewhere. I really hope this is not what a typical night at you hotel is like. Management should be ashamed of themselves.

Partner

2/10

Poor

24 Aug 2025

Evelin

Dirty place, smelly, not smoking room smells like smoking. 8:30 am breakfast was gone. Never back to this place. Dirty room and dirty pillows. Shower spreading all over. Terrible experience!

Leisure Partner

6/10

Pleasant

23 Aug 2025

Eric

The floor was dirty needed cleaned.

Partner

4/10

Poor

21 Aug 2025

Indira

We got here at almost 2am, basically slept woke up and left. So wasn’t bad for one night.
However, I wouldn’t choose to stay here again. It was very rundown. Walking down the hallway there were various smells, including cigarettes smoke and garbage. The room was very old and dingy. I turned the shower on and the shower head was facing the outside of the tub, therefore soaking the floor.
The free breakfast was coffee, hot chocolate (with only coffee mate, no milk), oatmeal packets, pre packaged muffins and nutri grain bars. So I wouldn’t exactly count on the free breakfast if that’s a deciding factor in booking here.

Leisure Family

8/10

Excellent

09 Aug 2025

MarTesscia

Ok

6/10

Pleasant

08 Aug 2025

Stefanie

High residents

Staff was amazing. The hotel was full of sloppy full- time residents and the odor of Marijuana was strong.

Partner

2/10

Poor

29 Jul 2025

Tressie

Horrible stay

We checked into the room. The room they gave us had a broken tv, the wall was falling apart, the mirror in the bathroom was ripped off the wall and set on the bathroom floor. Then they gave us another room and when we tried cooking the burner wouldn’t even cook pasta so we threw all the food away because we couldn’t cook it plus when we pulled the sheets back there was blood on the sheets. This is unacceptable and unsanitary. They didn’t have another room to give us so we were told that all they could do is give us a clean set of sheets and a 9.27 refund apparently because we had to stay the night there because everything else around was sold out. When I reached out to get a refund the manager told me that that’s all they could do even though we went through all of that trouble.

Friends_and_family Family

4/10

Poor

19 Jul 2025

Elizabeth

Cat pee and cigarettes!

Woof. If you like the scent of cat pee and cigarettes, this is the hotel for you! The room was damp. You have to keep your shoes on as the carpet is damp. I think people live in the parking lot? I wouldn’t recommend staying here ever.

10/10

Exceptional

18 Jul 2025

Howard

This Extended Stay is very comfortable. The rooms are spacious and it is great to have a kitchen with a large refrigerator and stove. The bed was very comfortable and the linens were clean, freash and white. The hotel employees were friendly and helpful. Thank you!

Business_and_leisure Self

2/10

Poor

28 Jun 2025

marc

I’ve been here before but this was gross. Cigarette burns in the furniture. Cockroaches. No trash can. No shampoo or conditioner. The shower had mold. The remote was filthy. Really really gross.

Leisure Family

6/10

Pleasant

28 Jun 2025

Thomas

So so

The refrigerator was not cleaned out. Strong pot smell in hall. Abandoned cars in parking lot. Included breakfast was protein bar and coffee.

Partner

2/10

Poor

25 Jun 2025

BLAKE

My room had no sheets and even though I requested them I never got them. Both nights nothing but pillows. Two cars got broken into the first night I was there. They charged a 100 dollar deposit and when I checked out they said it will take a week to return it and if I don’t see it to call them back. Hotel is being used as low income housing. Tenants were nice but staff seemed uncaring. If you are a traveler please avoid.

Business Self

2/10

Poor

22 Jun 2025

Ramont

Bed a bugs in it & sheets had poop on them

Business Partner

2/10

Poor

15 Jun 2025

Tara

Property has roaches and other guests are to loud

Business_and_leisure Self

10/10

Exceptional

12 Jun 2025

Lee H

Nice hotel for a family, safe, quiet, and convenient.

Leisure Family

4/10

Poor

11 Jun 2025

Denise

Hotel is clean, but there is no carpeting because it is a pet-friendly establishment. They were “out of breakfast items” for our stay. Lots of dogs barking and many people live at the hotel. No ice machine is available at the property, either. The staff is very nice, though.

Partner

2/10

Poor

10 Jun 2025

Tara

The roach found in the room. The shower stopper is broken. The guest on the 3rd floor is noisy

Leisure Self

4/10

Poor

10 Jun 2025

Tara

The property was clean until my last night I discovered a roach in the bathroom. The dam guest were loud as Hell. I couldn’t sleep until the kids were gone during the day. The television and sound system is so loud I want a refund for the last night. It’s 2:31am and I can’t sleep because of the noise. Management is aware of the situation but can’t do anything about it because of the laws

Business_and_leisure Self

4/10

Poor

22 May 2025

Tamara

It was not clean. It smells
Like smoke . It was just poor overall

Business

2/10

Poor

13 May 2025

Cindy

I ended up not even staying. We walked in the room and the place stunk like smoke and was outdated and unclean. The clientel made it feel very unsafe. We walked in and then walked back out and explained to the person at the desk that we werent staying and why.

Leisure Partner

2/10

Poor

12 May 2025

Samir

The property was in area which was

2/10

Poor

11 May 2025

Patrick

This room was unlivable. It was filthy the bed flipped over and the door looked like it had been kicked in. We could not stay here. When we talked to the staff they said they completely understood and offered us a refund

2/10

Poor

27 Apr 2025

Eric

Hotel looks shabby. The guest above me was very noisy and had a dog that barked all night. Some type of alarm went off at 3:15 in the morning too. I got almost zero sleep staying here.

4/10

Poor

26 Apr 2025

Eric

Dirty

Room was dirty, clogged bath drain, hairs everywhere and the whole 2nd floor smelled like weed.

Friends_and_family Friends

8/10

Excellent

26 Apr 2025

Michael

Neighborhood feel, Could be cleaner

Check-in was easy, and when the clerk did not know how to process my reservation (made through Hotels.com) he did the right thing to ask for help – quite professional. I chose this place as an inexpensive place to lay my head for one night; the cost felt like a bargain for the room I was getting. Certain parts of the hotel could use updating: cracks by the elevator call button, linoleum peel in the kitchenette (at least in my room), general unkemptness in the stairwells and exit corridors, etc. Yet, I got what I paid for and am not picky! Breakfast was \"grab-n-go,\" with coffee, oatmeal, and muffins. There is a McDonald's and Speedway in the area if you're looking for something more substantial. Pots/pans can be called for from the front desk, if needed, too.

Self

2/10

Poor

25 Apr 2025

Brian

The window was broke. The doors locks were broke. The room stunk. My stay lasted

10/10

Exceptional

24 Apr 2025

Danny

The room was very clean, front desk was nice

Business Self

8/10

Excellent

21 Apr 2025

Vanessa

In my room in the bathroom, the floor is lifting and the wall is peeling.

Leisure Pet

2/10

Poor

31 Mar 2025

Lori

This hotel was horrible !! Everything was filthy dirty! This hotel was nothing at all like what was advertised . The room was smelly and dirty not clean at all ! A dirty sock was on the floor!! The entire hotel needs to be renovated !! There are stains on all the appliances . There was a humming sound in the room .. not sure where it was coming from . There are a lot of people that live there like it is an apartment! A lot of domestic issues . Yelling , people going in and out …. It just did not feel safe! I did not even stay . I booked another hotel and left !!!

Leisure Self

4/10

Poor

29 Mar 2025

Mary C.

The property had no kitchen utensils or anything. There were towels for the bath and that was it. No coffee in the morning. This is not what I expected at all.

Business Pet

4/10

Poor

08 Mar 2025

Verified traveler

Disappointed

It does not look like the pictures, everything is old and dirty looking, not because it's not cleaned just wear and tear. The bed was so hard, the room and hallway smelled of cigarettes even though it's no smoking. It was so hot even with the heat turned off. The\"breakfast\" included was prepackaged muffins and nutrigrain bars but i guess you get what you pay for

Friends_and_family Family

10/10

Exceptional

24 Feb 2025

jose

i really like the people friendly and everything every clean i recommend them to anyone

6/10

Pleasant

20 Feb 2025

jade

Dirty

6/10

Pleasant

20 Feb 2025

jade

It didn’t feel clean at all

Leisure Partner

10/10

Exceptional

17 Feb 2025

Alana

Love the staff and the property especially Shari ❤️

8/10

Excellent

15 Feb 2025

Verified traveler

Okay for the price

It was okay. The staff was nice and respectful smiled. The area was okay. I only had an issue with the bathroom cloth curtains shower head huge water all over floor. Toilet kept filling also. And I found someone else sick under the bed 😔 not cool. Fridge was very clean though. I never found the included breakfast. Vending machine a little pricy but also a plus for having the laundry near by in building. Overall good.

Friends_and_family Family

6/10

Pleasant

03 Feb 2025

Wanda

Business trip

Very limited bathroom supplies had to buy my own toilet paper. Breakfast was a muffin and coffee. Had a mini kitchen with no appliances. The hallway smelled like marijuana. Dogs barking in middle of the night coming from next the room. Walls are thin so you can hear other guest. No shower pressure.

Business

6/10

Pleasant

02 Feb 2025

Cynthia C.

The parking lot is dangerously icy. I don't think it was plowed after the last snow storm. It is hard to navigate without falling down.
The automatic doors do not work--that makes it difficult for mobility-impaired folks to even get into the building.
The interior of the property seems clean, overall. Our room is clean, but the kitchenette is very rundown looking.
A desk lamp would be nice. You either have overly-bright lights or none. Hard to work at the desk area.
The hallways reeked of weed--and it got worse as it got later into the evening. There are dirty towels & trash outside a room near ours.
It seems as if the standards here are not very high. Definitely a lot of better properties in the area.

Leisure Family

10/10

Exceptional

24 Jan 2025

wilfredo

Like every thing

2/10

Poor

22 Jan 2025

Melody

Don’t, just don’t.

When I looked up this place it had good ratings, and I was in a pinch, so I booked last minute. The entire place was filthy and smelled like it decided to be non smoking about 15 minutes ago. The carpets were sticky, the linens were sus and terrible quality, there was a dirty hand print in the shower, and the toilet seat was peeling and stained with urine and smelled like a New Jersey turnpike portojohn. Would not recommend ever at all to anyone even if they were desperate. Sleep in your car.

6/10

Pleasant

21 Jan 2025

Haggai

The place is ok but the so called breakfast was laughable. Only cupcakes/muffins, tea and coffee with sugar loaded creamer. No milk, juice or fruits!

Business_and_leisure Self

2/10

Poor

19 Jan 2025

Verified traveler

Just expect a dirty nasty room

There was used towels in the bathroom behind the door still.
Its very clear housekeeping does not care here
0ur table wasnt even wiped off.
Whole place smells like weed
You can't go down steps bc people are chilling in the hall ways smkn like it's high school. Not a safe place at all

Friends_and_family Family

10/10

Exceptional

06 Jan 2025

Charles

Great stay 💯

Leisure Self

8/10

Excellent

05 Jan 2025

Jo-Anne

Floor in room had not been mopped from the last customer. There was sticky spots by the bed

Leisure

8/10

Excellent

03 Jan 2025

Frank

Todo bien

4/10

Poor

03 Jan 2025

Tara

I was put into a room that wasn’t clean and remote didn’t work but the staff is friendly. Over all the hotel needs maintenance repairs and updates.

Business_and_leisure Self

2/10

Poor

29 Dec 2024

Jacqueline M

We did not feel safe at the facility. In addition the room was dirty, bed had hairs in it and the room smelled horrible. We left within 5 min and stayed at another hotel. Unfortunately, I had to pay for both locations but our safety was worth it.

Leisure Family

10/10

Exceptional

27 Dec 2024

Charles

Check in was fast and it’s a clean property

2/10

Poor

27 Dec 2024

Robert

Dirty, dirty, dirty

I picked an extended stay hotel even thomi was only staying one night so I could have the pleasure of cooking for myself while on the road. One look at the very dirty kitchen, including burnt on food on the burner, and it was takeout instead for me. I also passed on the shower because of the grime and buildup in the tub

Self

6/10

Pleasant

19 Dec 2024

Verified traveler

Never again

Dirty.breakfast is only. Muffins and granola bars. Stove didnt even work

Friends_and_family Family

10/10

Exceptional

17 Dec 2024

Velita

The staff at this property are great!! They go beyond the call of duty to accommodate our wishes. The amenities and environment makes our stay feel like \"home away from home\". I would definitely recommend this property to anyone looking for a safe and friendly stay.

Leisure Family

6/10

Pleasant

10 Dec 2024

Andre

Not what it used to be.

2/10

Poor

09 Dec 2024

steve

The lobby reeked of weed. Our room was disgusting. We checked into our room and noticed tonnes of flies and uncleaniness - fridge had something on the door, walls had pasta sauce (we hope), toilet unclean, smudge marks on brass lamp switch plate, mop streaks on the the floor, animal hairs along the bottom of the walls.
When we checked the beds for bed bugs, one mattress had only one sheet and the other had a zippered casing and a sheet. So that made me worried. Thankfully no bed bugs, but there were tonnes of random hairs within the blankets/pillows.
The worst was there was animal feces under one of the beds! Also when we inspected further there was dried urine spots all over the room and then i realized that some markings on the floor were most likely dried up feces that didn't come off during mopping.
Tried to give us another room, which to be honest looked a million times better! But there was no way we were going to stay with this establishment.
Thankfully we selected pay at the hotel option so we received a full refund and left.
I cannot understand how a room could even get into the kind of shape it was in.

Leisure Family

6/10

Pleasant

05 Dec 2024

Kristin

The last at the front desk was very rude. I asked her to fix my room key but she was too busy on her phone on the break room and when getting up said Oh my God. Like I was a problem. Anytime going to the front desk she was never there, always in breakroom

Partner

8/10

Excellent

03 Dec 2024

Kristin

Extended stay

It was pretty good. The only complaint I had was the kitchen floor was dirty. And no coffee, lol. For the price it was great! Just make sure you bring what you need.

Partner

6/10

Pleasant

27 Nov 2024

Randy

I didnt like bieng put at the far end of the hall when im handicapped and walk with a canei never saw a house keeper in my room i bought a smaĺl vacuume the employees werevmostly in a bad mood all thevtime

Business_and_leisure Self

10/10

Exceptional

24 Nov 2024

Marie-Jeanne

Likes: full kitchen was unexpected, complete with full size refrigerator, microwave and stovetop
dislikes: I did have to clean some kind of goo off the chair

4/10

Poor

17 Nov 2024

Michael

Never again

The room smelled horrible. Couldn’t get past it although we tried. We had to be close to Cicero for family for four days, but left after the first night.

Friends_and_family Family

2/10

Poor

17 Nov 2024

Justin

First room they sent us to hang been cleaned, the second one had cockroaches. Couldn't stay there

8/10

Excellent

13 Nov 2024

Reddick

Very nice place

10/10