Lucerne Hotel

United States , New York Area - NY
NEW YORK, 201 West 79th Street
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

13 Jun 2026

Dr Jay

We love the Lucerne hotel. We stay here every time we’re in New York.! the staff was amazing. The location is amazing. We can’t wait to come back.

Partner

10/10

Exceptional

12 Jun 2026

Vicente

Great location and the breakfast is excellent. Definitely a nice place to call a second home. The staff are absolutely amazing.

Family

6/10

Pleasant

12 Jun 2026

misty

I called about a shoe I left in the room twice now. And both times they said they would check and call me back. I still wait.

Family

8/10

Excellent

12 Jun 2026

Hugh

Need to finish those elevators. Porters great. Most of front desk staff professional and helpful. Need more Ice machines. Coke & snack machine ate my money $3! ;) Still for real. :D

10/10

Exceptional

11 Jun 2026

Molly

Friendly and helpful staff! The hotel is in the perfect location.

10/10

Exceptional

09 Jun 2026

Shalini

A clean and comfortable hotel with an exceptionally pleasant and professional staff - everyone! - and immaculate housekeeping, which is hard to come by these days. The towels are in good condition, the bathroom was clean, no weird smells, and no extra furniture like unwanted side chairs cluttering up the space. I would say I am perhaps more discerning than some, and I was super happy with the cleanliness level and responsive staff. Housekeeping deserves recognition! I requested a blanket for the sofa area by answering a text asking if all was okay, and they brought it up without delay. I did not have to call to track it down. This is an organized place. My recommendation would be to turn on the a/c at the hotel breakfast before 8 a.m. because it is just too hot in the morning, very uncomfortable. The service there was also excellent. My other recommendation would be to leave complimentary water for guests. There was a bottle of Evian with a $6.75 price tag. That looked tacky and out of place. Plus who knows how long that bottle had been sitting there. If you're looking for a spot close to the Met it's about a mile walk through Central Park. We booked a king suite through Orbitz. Shuttle (car) service to LGA was $75, cheaper than Uber. I would definitely recommend this hotel. Hope this is helpful.

Partner

10/10

Exceptional

09 Jun 2026

Neal

Great location

Partner

8/10

Excellent

09 Jun 2026

Erin

It was clean and comfortable. The rooms and bathrooms were surprisingly large for Manhattan. The only thing that was missing was a refrigerator in the room. It would've been nice for keeping water cold or bringing dessert back after dinner.

Family

8/10

Excellent

08 Jun 2026

Barry

The staff at the Lucerne is always courteous, and when you need something, very prompt. I've stayed here several times and always enjoyed the hotel and the convenience of Nice Matin.
However: it is time to update the flaws in the bathroom, caused by the mirror which needs to be shortened by 18\" from the bottom. That improvement would make it possible to raise the sink (and the shelf attached to it) and replace the toilet, which is the main bone of contention. I'm on the short side, and I do not need to see below my waist every time I shave. The toilet seat is a quite a drop - It's like trying to potty train adults.
Otherwise, would I recommend the Lucerne to anyone wholeheartedly because of the staff, location and convenience near public transportation.

Self

8/10

Excellent

08 Jun 2026

Paul

Clean and located in a convenient location. Friendly staff and good communication.

Family

10/10

Exceptional

08 Jun 2026

Alice

The hotel was lovely and conveniently located. The attached restaurant was quite good.

Self

8/10

Excellent

07 Jun 2026

Gabrielle

The room was very clean. The staff helpful.

Nice Matin is an excellent restaurant.

Partner

10/10

Exceptional

07 Jun 2026

Sharon

This was a wonderful hotel is in a quiet area, yet convenient for subway station restaurants and Central Park. They have a spacious room that was perfect for us with the kids. Hotel staff were delighful and we enjoyed our stay. There is no breakfast but plenty of local options nearby and also fridge and microwave in room with space to have breakfast if you prefer. Elevators are old and slow but otherwise everything was great.

Family_with_children

10/10

Exceptional

07 Jun 2026

Kathleen

The Lucerne is well maintained by reliable and courteous staff. My double room provided more than ample space for two travelers, more space than other NYC hotels. The restaurant staff was equally gracious. And the convenient location was quiet but also allowed for easy access to both Central Park and Riverfront Park.

Family

10/10

Exceptional

06 Jun 2026

Amy

This is the second time we’ve stayed at the Lucerne. We love the location for access to Central Park and Riverside Drive and so many restaurants and with two train station stations nearby it is easy to get anywhere. We were there for six nights and had a suite which made our stay easy and relaxed. The bed was comfortable, and the bedroom was quite quiet as the door to the hallway was off the living room.The staff is helpful, but unfortunately, the service elevator was not working the whole time we were there so we were sharing the guest elevators. Otherwise, it was a wonderful stay

Partner

10/10

Exceptional

06 Jun 2026

Carole

Easy quick Check in. Spacious room, clean and comfortable. Great location!

Partner

6/10

Pleasant

06 Jun 2026

Daniel

Very average. Old.property. mediocre gym.

Self

10/10

Exceptional

06 Jun 2026

Malcolm S

Excellent location. Convenient subway and bus connections to other parts of Manhattan. A variety of restaurants in the local area (although we ended up breakfasting and dining at Nice Matin, which is immediately next door). The mattress in our room was so comfortable that we slept better here than at home.

Partner

10/10

Exceptional

06 Jun 2026

Andrew

Love this hotel. Always great. A gem of the UWS!

Self

10/10

Exceptional

05 Jun 2026

Brian

Great moderately priced hotel option

Self

10/10

Exceptional

05 Jun 2026

Allison

Clean, quiet, great location. Would stay here again

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Sharanjit

The room was great with a fridge, microwave and coffee maker especially for a week visit. The staff was outstanding from front desk to the doormen.

Family

10/10

Exceptional

05 Jun 2026

Marya

The hotel is in the perfect location. It walking distance to Central Park, the Musesum of Natural History, great restaurants and more. There is a delcious restuarant right next door that is connected to the restaruant that serves a great breakfast - the hot chocolate is a favorite, lunch and dinner. The hotel staff is very friendly and helpful.

10/10

Exceptional

04 Jun 2026

MARIANNE V

The Lucerne hotel is very well-located and the hotel itself and the room were very nicely decorated as well as comfortable spacious, clean and well appointed. The staff was very helpful and the Nice Matin restaurant on the ground floor serves excellent food for breakfast, lunch, cocktails and dinner.

Partner

6/10

Pleasant

04 Jun 2026

Azra Maxwell

ok budget hotel

10/10

Exceptional

04 Jun 2026

Gary

A very nice hotel, with character. Terrific location, the onsite restaurant, Nice Matin, is first rate. Next to a M79 bus stop. Will certainly try to go back.

Partner

10/10

Exceptional

03 Jun 2026

Michael

Classic upper west side beaux arts hotel.

Self

10/10

Exceptional

03 Jun 2026

Laura

I was blown away at how large the room was! I expected New York small but my double double was extremely spacious. The service is excellent and the hotel feels elegant and refined. Public transportation is steps away and there are plenty of shops and restaurants in walking distance. I loved it.

Family

10/10

Exceptional

03 Jun 2026

BARRY

Excellent hotel, great restaurant.

Partner

10/10

Exceptional

03 Jun 2026

Martin J.

Nice, clean, & quiet. Staff extremely helpful. Attached Nice Matin restaurant an added plus.

Partner

10/10

Exceptional

02 Jun 2026

Patricia

I always stay at the Lucerne. It's a great location right on Amsterdam. The train station on Broadway is only a black way great location

Partner

10/10

Exceptional

02 Jun 2026

Paul

Location was very convenient, 1 block to the subway. In house restaurant is very good, with outside dining.

Family

6/10

Pleasant

02 Jun 2026

Elsie

The Lucerne has nothing to offer except its location. Because there are so few hotels on the Upper West Side, they can get away with charging very high fees for no amenities and ugly decor.

There are only two elevators (which the staff also use when cleaning, etc.), so you often have to wait for 10-15 minutes for an elevator at busy times of day.

My husband has Parkinson’s, but the room we were given had no handicap-accessible features. There was one grab bar in the bath, but it was so low that it was useless to him when he tried to take a shower. The toilet is also so low to the ground that it looks like a child’s toilet.

When we checked in, the person at the front desk was unfriendly, unsmiling, and uncaring. The only bright spot was the doormen, who were lovely to us and consistently kind to my husband, helping him up and down the stairs from the hotel to the sidewalk. (That’s right — no ramp at all. The hotel is not ADA-compliant.)

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Jeanette

We have stayed at the Lucerne for years when visiting NYC. We like the location on the west side. We enjoy the restaurant adjoining the hotel . The room is clean and the bed is comfortable. The chairs in the room need to be replaced . The front desk personnel could be more welcoming . No recognition that we have stayed there for over 30 years when on holiday . The bell men are very helpful .

Partner

8/10

Excellent

01 Jun 2026

Kimberly

Nothing super special about the hotel, but we had a nice stay. We were seeing a show at the Beacon Theater and the location of the hotel was super convenient. I would stay here again.

Family

10/10

Exceptional

31 May 2026

Nan

A little old world charm. Such a great location with anything you need so close. 1 block to a really good North/South Subway. 1 block the other direction to the Museum of Natural History and Central Park. This was our 2nd stay and we will stay again.

Partner

8/10

Excellent

31 May 2026

Robert

Good fitness center

Partner

10/10

Exceptional

30 May 2026

Marie

Nice, old, historic hotel. Very clean and comfortable. The beds were very comfortable. It’s in a nice area close to central park. The staff were attentive, especially the bellmen. I wasn’t impressed with the food in the hote restaurant. But the service was excellent.

Family

10/10

Exceptional

29 May 2026

Heather

Nice to walk in to Nice Matin for good breakfast, with discount.

Staff consistently helpful and friendly.

Friends_and_family Friends

4/10

Poor

27 May 2026

Eneida

No à/c working properly

Partner

10/10

Exceptional

26 May 2026

George

Great Location on the Upper West Side - near museums.

Old style, classic hotel.

6/10

Pleasant

25 May 2026

LEHONG

There were bad cigarettes smell over the hallway near the elevator, inside the room is fine. I will never stay at this hotel again.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Jorge

Staff was great and room was perfect.

Only thing is I wish there was a mini fridge.

Self

8/10

Excellent

25 May 2026

Heather

Staff is friendly, breakfast was incredible. The shower door in the room didn't close which caused a lot of water to be on the floor after showering, and the bathroom was cramped, but otherwise this is a clean hotel. Highly recommend.

Family_with_children

10/10

Exceptional

25 May 2026

Mark

Staff was so nice and helpful. Location can’t be beat.

Partner

10/10

Exceptional

24 May 2026

Richard

Great location on the upper west side of.

8/10

Excellent

24 May 2026

Matt

The property was very nice. Convenient to the Subway and restaurants.

The lobby was very spacious and the bell staff were very helpful.

Partner

10/10

Exceptional

23 May 2026

Laurie

The room was very comfortable.

Family

8/10

Excellent

23 May 2026

Paul

………………

Self

10/10

Exceptional

22 May 2026

Gregory

Very Clean well maintained hotel with excellent staff

10/10

Exceptional

21 May 2026

Jillian

The Lucerne is always my first choice for the UWS. Perfect for visiting Columbia University and exploring the neighborhoods. The junior sweet was spacious & comfortable and this boutique hotel is exceptional in style, service & comfort.

Partner

10/10

Exceptional

18 May 2026

Dianette

Charming hotel. Close to The Natural History Museum and Central Park. Very friendly staff. Spacious room.

Self

10/10

Exceptional

13 May 2026

Rocio

Was great

10/10

Exceptional

13 May 2026

Christine

All but one staff member were polite, gracious, and helpful. Location is superb with subway access, shops, and Central Park nearby. Would definitely stay here again!

Family

10/10

Exceptional

12 May 2026

Chelsea

Nice hotel, close to park and subway stations. Elevator is very busy.

6/10

Pleasant

12 May 2026

Joseph

Follow up from front desk wasn’t consistent. Air conditioners didn’t stay at the desired temperature. I’m sure that’s a cost issue, but for the price of hotel not acceptable. Elevators constantly broken. Being on 7th floor was brutal when they were down. Valet and doormen were outstanding! All in all just an OK experience.

Friends

10/10

Exceptional

11 May 2026

Kenneth

Always a pleasure staying at The Lucerne. Nice property in an extremely convenient location.

Partner

10/10

Exceptional

11 May 2026

Bridgett

Clean room, friendly staff

Friends_and_family Family

10/10

Exceptional

10 May 2026

Mary

Beautiful hotel, great location. Staff was very attentive.

10/10

Exceptional

07 May 2026

Elizabeth

We really enjoyed our stay at the Lucerne and had a lovely breakfast at Nice Matin. It was convenient to the subway line and to everything we wanted to see during our stay in New York.

Family

8/10

Excellent

07 May 2026

JOSUE

Really nice location and great rooms

10/10

Exceptional

05 May 2026

Jennifer

Beautiful hotel, kind and accommodating staff and management, and superb location. Amazing stay. First time in NYC!!!! Thank you Lucerne for making my experience more memorable and exciting.

10/10

Exceptional

05 May 2026

Kristiann

Excellent breakfast offering, helpful front desk, quiet room and a view. Best staff ever.

Self

10/10

Exceptional

05 May 2026

Scott

Self

6/10

Pleasant

05 May 2026

Judy

Staff at desk nasty and rude. Elevators broken and my 80+ year old parents had to use 7 flights of stairs. The staff l, understanding the elevators were not their fault, they were rude and would you discuss a lower floor or future credit. Disappointing customer service.

6/10

Pleasant

04 May 2026

Marissa

The elevator was broken the entire trip. It did not make for a fun experience. The staff was very sweet.

Partner

10/10

Exceptional

03 May 2026

Neil

Great location, nice room, good breakfast.

Partner

4/10

Poor

02 May 2026

Ron

Both elevators did not work. Needed to climb 12 floors on foot. While checking out staff asked \"how was your stay\".

I mentioned the elevators not working made for a poor experience. The response was \"I'm sorry to hear that\".

Not sure what the point of asking is if there's no intention to rectify the situation.

10/10

Exceptional

01 May 2026

Amy

Good sized room for NYC. Great staff!

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Loren

The room was spacious, clean, well-serviced and great value. The staff is friendly and helpful. The only negative is that the hotel only has 2 elevators, one of which is taken out of service at times during the day for the hotel’s needs, and that causes back-up

Partner

10/10

Exceptional

30 Apr 2026

Stephen

Everybody is always very nice. The rooms are always clean. The bellman and their staff will get you anything you need

Self

8/10

Excellent

28 Apr 2026

John

Great Location. We had a King suite , lots of room and worth the money. A wealth of restaurants within walking distance . A shout out to the Amsterdam Market across the street. The food to go is excellent, Many mornings grabbed a fresh omelet for $10 and brought it up to the room , The hotel is very clean .
The elevators are very slow as it is an older building but thats a minor detail

Partner

10/10

Exceptional

27 Apr 2026

Shaoming

We like the location, the building, the friendly and helpful staff, the junior suit, and on-site nice breakfast.

Partner

8/10

Excellent

27 Apr 2026

Christine

Older Upper West Side Manhattan hotel. Very well kept. Great location. Very clean

Partner

10/10

Exceptional

27 Apr 2026

Rachel

This was our second time staying at the Lucerne- and it will continue to be our go-to hotel when visiting our old neighborhood. The staff is so kind, the hotel is clean and cozy, and the location is perfect. We can’t wait to return!

10/10

Exceptional

26 Apr 2026

alison

Always a pleasure

10/10

Exceptional

26 Apr 2026

Martha

Great location and great deal for the price. Highly recommend!

Partner

10/10

Exceptional

24 Apr 2026

Ekaterina

Great location, nice restaurant.

Family

10/10

Exceptional

24 Apr 2026

Alyssa

The staff was super friendly and helpful and the location was very safe, convenient, and family-friendly.

10/10

Exceptional

24 Apr 2026

florinda

Terrific stay at The Lucerne. Excellent service, the staff was exceptional, everyone we came in contact with at the hotel was fantastic.

Family_with_children

6/10

Pleasant

23 Apr 2026

Chris

Very clean, comfortable nice room. Unfortunately I was put next to the elevator, and music plays constantly through the night in the elevator lobby. If I hadn’t brought headphones with me I would have been kept up by it.

Self

8/10

Excellent

23 Apr 2026

Lorna Ann

Lovely hotel, clean comfortable and well located for upper Manhattan museum visiting. Many restaurants and transportation options in area.
Had some difficulty with staff when I left the do not disturb sign on door so that the room would not be made up. Otherwise, I would highly recommend.

Self

8/10

Excellent

22 Apr 2026

JoAnn

Room was nice, but small and old-fashioned as you would expect in an older hotel. Breakfast is associated with the restaurant attached to the hotel but I did not participate. I did have dinner at the restaurant and it was excellent.

Self

10/10

Exceptional

21 Apr 2026

Michael

Hotel was perfect for our overnight visit to the City. Quick walk to the Broadway (#1/ Red) subway downtown line to have dinner at Times Square and see a show. (Look for the Banksy mural (\"Hammer Boy\") on the walk from the hotel to the subway too!)
Also a quick walk up the street to go to the Museum of Natural History/ Central Park. (Note:There's an umbrella in the room if you forget yours.)
Breakfast place on site, but also a lot of great options nearby.
Staff was wonderful with a quick check in.
We weren't aware of the fact that the hotel had a partnership with a parking lot a couple of streets away (iPark on 143rd West and 83rd St). We parked at the garage across the street (pricey and tight) and were running late so we didn't move our car.
Highly recommend- would stay there again!

Family

10/10

Exceptional

21 Apr 2026

Kisha

Great location quiet and clean!

Self

8/10

Excellent

21 Apr 2026

Wayne

Nice people with wonderful care. Ut robin ac was intermittently lost and didn’t turn off properly

Self

10/10

Exceptional

20 Apr 2026

Victoria

The Lucerne is our favorite quiet corner in NY. Comfortable, elegant, and discreet.

Family

10/10

Exceptional

20 Apr 2026

Christine

Quiet spot in a great neighborhood (morning coffee from Zabar's!). Take a quick walk to Central Park or use the nearby subway to access the whole city. Rooms are small, as are most in NYC, but very clean. Doormen and housekeeping staff are friendly and efficient. We enjoyed a delicious breakfast at the adjoining restaurant with a hotel discount.

Partner

10/10

Exceptional

18 Apr 2026

Emily

The Lucerne was in a wonderful location, very walkable to food, subway, Natural History Museum and Central Park. The room was clean and comfortable, staff was friendly and there daily housekeeping. We would definitely stay here again.

Family_with_children

10/10

Exceptional

18 Apr 2026

Danielle

Everything was great!! Location, staff, cleanliness!

Family

8/10

Excellent

16 Apr 2026

Marc

Hotel was great other than issues at check in. Great location and love Nice Matin!

Partner

10/10

Exceptional

16 Apr 2026

Luciana

We had a great time staying at the Lucerne. Staff is very friendly, room was comfortable and spacious, hotel overall has an old historical feeling so a little old but yet, clean. We stayed in a room facing the streets so a little noise but it didn't bother us. Location is premium. Close to Central Park, great restaurants and the metro is just a block away. Would stay here again for sure. Thanks to the manager for allowing us to do early check-in as we flew red eye and were exhausted.

10/10

Exceptional

16 Apr 2026

Laurie

Great location! Friendly staff! Great time!

Family

4/10

Poor

15 Apr 2026

Nadia

Dirty bathttub - possible bed bugs - friendly staff

Family

6/10

Pleasant

15 Apr 2026

Taryn

The hotel is lovely and spotless, and the breakfast was delicious. The only hiccup was that the air was set to a really high temperature, which the front desk seemed to be in charge of.

Partner

10/10

Exceptional

14 Apr 2026

Jeff

Usually hotel rooms are stuffy, but we were very comfortable in our room and the AC worked very well. The staff was accommodating and friendly. We were very pleased

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Pamela

Room was very clean, and extremely quiet. Staff were friendly and helpful.
The location was convenient and near Central Park, the subway and numerous stores.
It was a little more expensive than I hoped to spend but overall a great value for NY.
Look forward to staying here again.

8/10

Excellent

12 Apr 2026

Joanne

Overall a good experience. Rooms are a bit dated but still clean and comfortable. Lovely location.

Family_with_children

8/10

Excellent

12 Apr 2026

Philip

Clean and well-maintained. Needs USB ports. Bathroom was cold because it had no heater. Television needs update to enable streaming services.

Partner

10/10

Exceptional

11 Apr 2026

April

Our suite was perfect, spacious separate sitting room & impeccably clean. We had the breakfast package, Le Matin is a WONDERFUL restaurant. So glad we opted in for breakfast, we had a delicious and leisurely start to our day. The immediate neighborhood is very nice, lots of families and quiet. The Lucerne team was kind and professional, we arranged airport transportation thru the doorman. Couldn't have asked for a better stay and experience. We will definitely be returning.