The Empire Hotel

United States , New York Area - NY
New York, 44 W 63rd Street
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

02 Mar 2026

Jim

Had a great stay. All communal areas comfortable with plenty of space to relax. All staff members courteous and polite. Large & spacious room and spotlessly clean. We will definitely be returning guests. Thank you

8/10

Excellent

02 Mar 2026

Michael

Staff brilliant, minor but bath towels & dressing gowns way too small. Lovely ambience, gym and pool.

10/10

Exceptional

25 Jan 2026

Sandra

Everything

Business_and_leisure Family

10/10

Exceptional

25 Jan 2026

Louise

Such a lovely hotel, full of charm and character. It’s clear all staff take pride in their jobs as the place was spotless and they were all really friendly and helpful.

Partner

10/10

Exceptional

14 Jan 2026

Andrew Stuart

We had a good stay at the empire
We have been promising our selfs to stay there for ages and it was better than expected
The staff where great and the meals where great
Will be going again soon

Leisure Partner

10/10

Exceptional

14 Dec 2025

Kenneth

Room was excellent with good views, staff are a credit to the establishment

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

William

Fabulous stay, staff are very attentive and pleasant.
Spa was lovely and Jackie the masseuse was amazing!
100% recommend to anyone!
Thank you for a lovely experience 😊

Partner

8/10

Excellent

12 Nov 2025

Duncan

Staff were good,room was spotless, pool, gym and sauna were fantastic.

Leisure Self

10/10

Exceptional

11 Nov 2025

Stephen

Staff were very friendly and helpful.

8/10

Excellent

29 Oct 2025

The room was spotless and the staff were very pleasant and helpful. The staff on reception were particularly helpful.
We were disappointed that the evening meal menu was a fixed price 4 course meal, with no a la carte options. The food was lovely but we really didn’t want a four course meal.

Leisure Partner

8/10

Excellent

27 Oct 2025

Marjorie

We were very pleased with our stay at Empire Hotel, all facilities were good

10/10

Exceptional

16 Oct 2025

Sue

Llandudno is like being home

Leisure Family

8/10

Excellent

12 Oct 2025

Nicola

Perfect location, clean, large lounge and restaurant area's both welcoming, decorated and furnished well. Food was a very high standard. The water in indoor pool could have been warmer but all on all we had a very nice stay.

Leisure Partner

8/10

Excellent

29 Sep 2025

Deborah

Hotel lovely though showing signs of age . Could do with a face lift . I booked a manicure but only had a few colours and could not do french polish which was why o booked it in the first place so was very disappointed. Staff friendly and bed extremely comfortable

Leisure Partner

10/10

Exceptional

25 Sep 2025

Gaynor

My Mum and Dad have had an absolute amazing time..
Everything was completely wonderful!
Myself and my siblings booked my Mum and Dad in for their special anniversary, and they couldn't fault a thing.
They sincerely loved every single moment.
My Mum said they will definitely be returning..
The staff can't do enough to help,so friendly and helpful,every single member.
The room was simply beautiful,the food was outstanding.
We are all so happy that you have all contributed to make this so very special.
Thank You to you all..

Partner

6/10

Pleasant

19 Sep 2025

Bev

The only thing I didn’t agree with was there was only a four course meal on offer on a night time at £40 pp if you only wanted 2 courses it was still £40pp which I think is totally wrong.

Leisure

6/10

Pleasant

17 Sep 2025

christopher

Firstly when i checked in they gave me a very small room it was bot the room i booked ,i told the reception it was the wrong room and i was told all the rooms was standard ,i showed the room i went for on expedia.co.uk it was a much better room ,she trid to contact expedia.co.uk but they would not answer, so she tried the owners and they wanted to refund me but i did not want that because i wanted my holiday, then she offed me another room which was bigger and i had to except that,the porter told me it was for another couple but they would get the smaller room ,it looks like work out these rooms as first come first serve,i was very disappointed about it all but it didn't spoil my holiday

8/10

Excellent

14 Sep 2025

jayne

Staff very friendly and helpful, parking abit awkward.

Leisure Partner

8/10

Excellent

10 Sep 2025

Bernadette

Parking is everything in Llandudno and guaranteed this here.

10/10

Exceptional

06 Sep 2025

Margaret

There was plenty of seating area. Hotel was very clean. Staff were friendly and helpful.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Gary

All round excellent, clean and friendly ..

Leisure Partner

10/10

Exceptional

01 Sep 2025

Alison

The tea and coffee machines could have been accessable anytime However the rooms were well stocked with tea and coffee and the cups pots and coffee pots were a great size

Leisure Self

10/10

Exceptional

01 Sep 2025

martin

all the extras here

no complaints here, way above normal UK hotel/B&B... fridge, air cond, inside pool, even two lifts (for 3 storey unusual). Parking is a challenging skill, but then, having parking at all is unusual in these seaside places., so all is still100%!!

not part of hotel, but be careful seagulls down by pier... very aggressive if you have food.

Partner

10/10

Exceptional

18 Aug 2025

Michelle

Fabulous!!

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Janet

A lovely stay.

Leisure Partner

8/10

Excellent

11 Aug 2025

Jamie

Very nice place well looked after the room was very nice and the bed was lovely and comfortable.

10/10

Exceptional

03 Aug 2025

Lisa

Super friendly hotel

Amazing stay ,beautiful hotel very friendly, breakfast excellent and room very comfortable, great shower for myself and also grandson loves a bath, use of thd pool was great added bonus as we love swimming, only criticism was the set 4 course evening meal , i was on my own with grandson age 5 and we just wanted a snack ( maybe bowl of chips ) but was told they didn't do that so we had to go out and when we came back i asked for a hot chocolate from the free machine but was told it was only for after meal drinks, wouldn't stop us going again though

Friends_and_family Family

6/10

Pleasant

30 Jul 2025

Eileen

The property is very dated and could do with a complete refurbishment

10/10

Exceptional

26 Jul 2025

Phillip

The Empire

Really lovely hotel, spotlessly clean, very friendly staff, even carried our bags to our room for us.

Partner

10/10

Exceptional

24 Jul 2025

Craig

The friendliness of all the staff, they make you feel so happy and they are happy to help.

Leisure Partner

10/10

Exceptional

14 Jul 2025

JOHN

Top class hotel

Very enjoyable stay

Partner

10/10

Exceptional

13 Jul 2025

Gary

Fantastic hotel and excellent staff

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Richard

Superb

A lovely hotel
Friendly polite staff
Good facilities

Partner

10/10

Exceptional

30 Jun 2025

Lovely hotel we've stayed a few times now it's always a pleasant stay.

Leisure Partner

8/10

Excellent

28 Jun 2025

Sue

Grand nostalgic hotel, luxurious bedrooms, lounges, dining facilities. Staff ever friendly and helpful. Slightly awkward to use the pool if disabled, leaves you no proper shower/changing facilities if cannot walk up spiral staircase, other than this fantastic convenient location for the tram, promenade/pier and nearby shops.

Leisure Family

6/10

Pleasant

07 Jun 2025

Trevor

I booked a No.72 room because it is larger than a standard. They allocated me a standard room

10/10

Exceptional

07 May 2025

Joan

Very welcoming, friendly reception staff. The hotel is spotless.
Good breakfast choice. Thoroughly enjoyed our stay.

Leisure Partner

10/10

Exceptional

02 May 2025

Judith

Good to find a great room, good food, friendly staff, excellent service all in one deal.

Leisure Partner

10/10

Exceptional

29 Apr 2025

Keith

Friendly and helpful staff, good position

Leisure Partner

10/10

Exceptional

27 Mar 2025

Michelle

Empire & spa hotel

First stay at the empire and one of the best stays I ever ever had what a wonderful hotel & spa

Partner

8/10

Excellent

16 Feb 2025

Gwenan

Weekend stay

Lovely hotel friendly staff and comfortable room although a little small bed was a queen size but very comfortable
Friendly cleaner greeted us every morning on the second floor
Nice ambiance in the evening witha nice touch of a piano playing lovely environment to relax and have a drink
Convenient location including parking

Partner

10/10

Exceptional

13 Feb 2025

Lyndsay

I really enjoyed my stay at this hotel. Went away for a few days away as an early valentine's getaway. Despite the colder temperature, we both had a great time. The hotel was very clean, the staff were friendly and the location to the beach was minutes away. The facilities in the hotel were a bonus. I loved the use of the pool at the end of the day

Partner

10/10

Exceptional

26 Nov 2024

Bill

Always a comfortable stay with delicious food

Leisure Partner

6/10

Pleasant

19 Nov 2024

Nicholas

Pleasant but.

Pleasant stay but we stayed in room 6 which has 2 very big sash cord windows which are both draughty and cold you can also hear a lot of road noise ie: delivery trucks and bin wagons with reverse sensor warnings at 7am, so with the weather being rather cold the room was cold even with the heating on.

Partner

10/10

Exceptional

26 Sep 2024

Andrew

Excellent hotel, close to beach and shops.

Clean, tidy, well appointed room with daily room service and staff, all who were polite, informative and willing to assist.

Restaurant food and service was very good.

Without hesitation, we shall return for further stays.

Leisure Partner

6/10

Pleasant

26 Aug 2024

john

liked: decor,location, bar,indoor pool,views from Room 44.
disliked: lack of alternatives to 3 course evening meal, access to swimming pool, quality of breakfast.

Leisure Partner

8/10

Excellent

22 Aug 2024

Ruth

Parking very challenging

10/10

Exceptional

08 Aug 2024

Peter

Plenty of attentive staff, portraying a friendly manner. Food excellent. Large bar facilities. Convenient for promenade and shops

Leisure Family

10/10

Exceptional

07 Aug 2024

mark

Nice hotel - right place with parking

Great classic clean hotel with super friendly staff and great breakfast

You don’t need to know anymore .. as it’s all you would need for a short or a longer break

Partner

10/10

Exceptional

07 Aug 2024

Margaret

Relacing

Staff are incredibly friendly, nothing is too much trouble.

Partner

8/10

Excellent

02 Aug 2024

Tim

Great seaside hotel

Excellent hotel close to the beach and walking distance of train station. Pool and spa treatments,extensive lounges. Good all round service and food good. Only facilities criticism is that the gym is too hot to really exercise.

Partner

10/10

Exceptional

29 Jul 2024

Tia

Lovely hotel . Staff always smiling and very helpful nothing to much trouble.
Breakfast was lovely.
Lovely sitting area at the back of the hotel .
Look forward to going back 😃

Leisure

10/10

Exceptional

26 Jul 2024

Jacqueline

Fabulous public lounges,wonderful food,outstanding service

Leisure Family

8/10

Excellent

25 Jul 2024

Patricia

Would have ate dinner in resturant, but only seemed to have set 3 courses.

Leisure Partner

10/10

Exceptional

29 Jun 2024

Brilliant a lovely hotel. We keep going back so it must be lovely:)

Leisure Partner

10/10

Exceptional

27 Jun 2024

Barry

Beautiful building in most convenient location, in fantastic North Wales town.

Leisure Partner

10/10

Exceptional

18 Jun 2024

colin

Great family hotel, just how it should be.

Superb welcome and check-in process, shown to our room and shown the facilities within. Good breakfast with waiter service for the cooked food. Lovely bar and lounge area, great for after dinner drinks or your nightcap before bed.

Partner

10/10

Exceptional

15 Jun 2024

Julia

Nothing was too much trouble. The staff were engaging, helpful and polite. The hotel is Central and has many great features. What is not to like.

Leisure Partner

10/10

Exceptional

08 Jun 2024

Karen

We had a very enjoyable stay, and will definitely come back. The receptionist Mary was extremely helpful and couldn't do enough to make our stay comfortable. The only slight negative was at breakfast. The toast arrived as soon as we got seated, so was cold when we ate it, and it felt a bit rushed. Maybe leave the toast until people order their cooked breakfast. Otherwise we enjoyed everything about it

Partner

10/10

Exceptional

30 May 2024

Helen

Beautifully decorated , comfortable lounges cozy bedroom

Leisure Partner

10/10

Exceptional

26 May 2024

Angela

The empire was perfect everything about it also close to all pier ect easy parking rooms clean bed comfy meals excellent already booked for nov would highly recommend

10/10

Exceptional

07 May 2024

Amanda

We haven't stayed at the Empire hotel before but will definitely be back, friendly helpful staff, good service and food, beautiful hotel with pool and spa, pool was lovely

Leisure Partner

10/10

Exceptional

02 May 2024

David

All excellent we had a great time brilliant location

10/10

Exceptional

27 Apr 2024

Paul

Great 2 night break

Great family owned hotel. Commanding position at the very top of Mostyn Street. Five mins walk to either the pier or the tramstop for the Great Orme. Food and service all high quality. A real gem of a hotel.

Friends_and_family Family

10/10

Exceptional

08 Apr 2024

Vicki

The Empire Hotel is a very relaxing and comfortable place to stay , the breakfast and all food is fantastic and the staff are all superb

Partner

10/10

Exceptional

01 Apr 2024

David

Have stayed at the empire before never had any complaints has lovkey public rooms

Leisure Self

10/10

Exceptional

30 Mar 2024

scott

8/10

Excellent

18 Mar 2024

Sara

The key highlight was how helpful, friendly and approachable the housekeeping and bar team are. Thank you

Leisure Partner

10/10

Exceptional

13 Feb 2024

Anthony

Th Empire lived up to its reputation for atmosphere, friendliness and service.

Leisure Partner

10/10

Exceptional

27 Jan 2024

Karen

WOW

Fabulous hotel! Lovely steam room, sauna, pool, gym, spa treatments.
Food amazing - you have to have the evening meal if only once during your stay. Excellent value for money all round.

Partner

10/10

Exceptional

13 Jan 2024

charles

A GREAT BREAK,

My wife and I have stayed at the Empire Hotel before and treat ourselves to a short break there when possible.The decor and ambience are first rate and it tends to be a very peaceful place to relax,especially in the comfortable lounge areas. There is also a small swimming pool and gym area.We did not dine in the evenings because there was a set menu and my wife is not a big eater,but there are plenty of restaurants nearby.The hotel is situated within easy walking distance of shops and the promenade.

10/10

Exceptional

31 Oct 2023

Julia

It was so great we booked to stay an extra night. The only issue was the pillows were dreadful. Far too flat, I had to sleep with 3 so not the best sleep. But apart from that everything was amazing, staff, service, food and entertainment.

Partner

10/10

Exceptional

21 Oct 2023

Antony

Superb

Everything about the stay was superb.

Partner

8/10

Excellent

02 Oct 2023

Oliver

Old-style hotel and good waiter service

Leisure Self

10/10

Exceptional

16 Sep 2023

Laura

Lovely hotel, great location. Room was small but clean and comfy. Air con didn’t really work, room got quite hot during the night. Breakfast was nice. Overall I think it’s overpriced

Partner

10/10

Exceptional

31 Aug 2023

Christine

Beautiful stylish hotel with lovely staff and high standards...Great location for restaurants, shopping, Trip up to the Orme..Would highly recommend and look forward to returning.

Leisure Family

10/10

Exceptional

26 Aug 2023

Philip

The spa facilities were excellent, allowed one to relax after roaming around town. Great food, with good choice for breakfast and dinner.

Leisure Partner

6/10

Pleasant

13 Aug 2023

Janet

The hotel looked tired and some furnishings need replacing clean but could be better , curtains had splash marks on
The staff very polite and friendly
Ok for a couple of nights

Leisure

10/10

Exceptional

09 Aug 2023

CHRISTOPHER

Short 2 day break.

All good,staff excellent.

Partner

10/10

Exceptional

08 Aug 2023

DENNIS

Fantastic hotel with great charm

Beautiful old-world surroundings with a modern touch and excellent customer service, both in reception and the dining room. The location is ideal for a short walk to local shops, the beach and the tram to Great Orme. We particularly enjoyed a singalong in the piano bar after dinner!

Partner

8/10

Excellent

01 Aug 2023

Keith

Good hotel, pity about pool

Swimming pool didn’t feel or smell clean and we didn’t enjoy that part of our stay. Was a big anti climax to what looked amazing in the pictures. Probably explained why it was empty

Partner

10/10

Exceptional

30 Jul 2023

CHARLES

The Hotel was nicely decorated,spotless and close to the Town Centre,and the promenade.The staff were excellent and nothing was too much trouble for them and the excellent Elyse. Thanks too all.

Leisure Partner

10/10

Exceptional

29 Jul 2023

Alanna

We had an amazing time and took advantage of the wonderful pool aswell. The room was nice and very comfy with amazing views of Llandudno. Breakfast was nice but would have liked more options at the buffet as not a big fan of hot breakfasts. Overall very nice stay.

Leisure Partner

8/10

Excellent

21 Jul 2023

KEN

meal option problem

Lovely place. My only criticism was the lack of Evening meal options/ You had to have a 5 course set menu which is too much for a lot of people. Would have liked to one,two or three course option. Was told you can have one course but it is the same price. Hardly seems fair. Would still go back though.

Partner

4/10

Poor

19 Jul 2023

Emily

Don’t bother

Was disappointed for the price we paid. The room had stains on the headboard and curtains, the windows were very difficult to open and the pool smelt terrible. The breakfast was not nice at all and the service left a lot to be desired. It felt like it was meant to have a classic feel but just seemed dated and tatty. There’s a lot nicer places to stay for a better price.

Partner

8/10

Excellent

04 Jul 2023

Timothy

We were in town for an local event. As ever the staff and service were second to none. A great hotel, the pool and spa area is always appreciated! Close to all and everything Llandudno and the surrounding area has to offer.

Partner

10/10

Exceptional

30 Jun 2023

Beautiful hotel we always enjoy our stay here. The staff are always happy and busy.

Leisure Partner

10/10

Exceptional

17 Jun 2023

Nadine

A lovely hotel with friendly staff. I’ve stayed in lots of hotels in Llandudno but this is definitely one of the best.

Partner

10/10

Exceptional

16 Jun 2023

Kathleen

Excellent

Partner

10/10

Exceptional

31 May 2023

Alison

A most beautiful hotel and perfect comfortable room.
The staff went above and beyond as i was using crutches. Such very pleasant and happy staff.
Meals totally outstanding.
Will definitely be back!

Leisure Partner

10/10

Exceptional

22 May 2023

Lesley

Lovely

It was a lovely experience and really enjoyed our stay

Friends_and_family Family

10/10

Exceptional

15 May 2023

Deborah

Staff were welcoming and very helpful
Location was perfect

Leisure Family

6/10

Pleasant

14 May 2023

Joy

Disappointed!

The hotel is in a lovely location, room was o.k a little tiered,the bathroom had no shelf to put anything on. It was just very disappointing.

Partner

10/10

Exceptional

07 May 2023

Jane

Lovely hotel with friendly staff. Food was amazing

Partner

8/10

Excellent

28 Apr 2023

Maisie

Because the bedroom was small there was no room even for a small dressing table in front of a mirror. The shower head was not adjustable, and hence having a shower without getting your hair wet is another problem for some ladies.

Leisure

10/10

Exceptional

11 Apr 2023

Uddipan

Fantastic Stay

Had a wonderful stay in The Empire Hotel & Spa. The room was fantastic and housekeeping done everyday. The decor of the hotel is also fabulous. We had breakfast which is served from 8am to 10am. No complaints here either. There is enough on-site parking throughout the property, but you have to keep the keys in the reception if the car is blocking another. (one after the other)
Overall a wonderful stay in the hotel and definitely recommended!

Friends_and_family Friends

10/10

Exceptional

22 Mar 2023

MISS

Great hotel

This is a lovely hotel the whole team were very friendly and helpful the room was spacious and very clean only downside was it was very warm breakfast was great and the evening meal we had there was lovely would certainly come here again

Partner

8/10

Excellent

18 Mar 2023

Nicola

Great hotel with friendly staff.

We stayed in a standard queen on B&B. Room well equipped with plenty tea and coffee, shower gel, body lotion and seating. Comfy bed. Room could do with a touch up as wallpaper peeling in parts. Robes provided for spa were too small to use. The pool, sauna and steam room were available 7am to 9pm and during our stay we mostly had it to ourselves. Staff were friendly and seemed to be a lot of repeat visitors. Breakfast was good and plenty of options. Cooked breakfast and toast made to order with cerials, juices, croissants, fruit, yoghurts, jams available buffet style. We had an evening meal once and the service and food was excellent. Overall a good stay and very good central location.

Partner

8/10

Excellent

18 Mar 2023

Neil

Wet but nice

All round good hotel very nice staff will be going back

6/10

Pleasant

13 Mar 2023

Gary

Weekend break

We have just had a weekend staying in the Empire Hotel and enjoyed our stay, the decor was lovely and everything was clean and well sanitised. However there were a few niggles that we feel let it down. We would not have expected to have paper cups and wooden stirrers in the room, not in a hotel of this price point. The breakfast we felt was underwhelming not having a lot of choice again in a hotel of this calibre we felt large pots of marmite , peanut butter etc were not acceptable. On a personal level my wife asked the waiter if the sausages were gluten free to be told” let’s say they’re not”. Which to me felt as if he could not be bothered checking or offering a alternative, Gluten free’toast ‘ was provided but had simply been put in the oven not a toaster and tasted of sausages! Drinks in the bar were reasonably priced but no crisps/ nuts were available to accompany the drinks. We did come across a couple of staff members who we felt were a little aloof but generally the stay was good although all these niggles would prevent us returning as we have stayed in many quality hotels and felt the Empire didn’t quite match up in our experience. I am sure many people have stayed, and returned and enjoyed their stays as we did , but for us personally it’s not for us.

Partner