Name: Arthouse Hotel New York
Address: 2178 Broadway at W 77th St, New York, 10024, US

Arthouse Hotel New York

New York Area - NY · United States

2178 Broadway at W 77th StView location

100 reviews shown

10/10

Exceptional

29 Jul 2026

Christopher

Perfect location to get to everything! Loved the terrace connected to our room but the bathroom was so small and layout was extremely weird

10/10

Exceptional

29 Jul 2026

Grace

Beautiful , clean and welcoming !

10/10

Exceptional

29 Jul 2026

Phillip

Location

10/10

Exceptional

29 Jul 2026

Andis

Great location and excellent service from the staff

10/10

Exceptional

29 Jul 2026

Kristen

There was no refrigerator in the room. But, the room was amazing otherwise.

10/10

Exceptional

28 Jul 2026

Carolyn

I visit NYC often and I have explored many hotels from midtown to the upper west side and this is my favorite hotel. The staff is friendly and efficient, the rooms user friendly and aesthetically pleasing and the location is excellent.

10/10

Exceptional

28 Jul 2026

Claudia Marcela

Great service

8/10

Excellent

27 Jul 2026

Elizabeth

Overall the staff was nice and helpful. We had an issue with our toilet running and they failed to fix it after a request. Also they did not have enough towels in the gym.

10/10

Exceptional

27 Jul 2026

Keith L

So close to many restaurants and dessert places.

10/10

Exceptional

26 Jul 2026

Elizabeth

Was the perfect location for the upper west side. The staff were all great and helpful. I would highly recommend.

10/10

Exceptional

25 Jul 2026

Laura

Great stay! Cute boutique hotel. Guest room was larger than I expected, very clean and a great location for our trip!

8/10

Excellent

25 Jul 2026

Warren

Arthouse hotel was pretty good. The room was small with only 1 bedside table and 1 trash can for the bedroom and bathroom. There was 1 wall mounted bedside light that had controls adjacent to the light, while the other had a dangling cord with an on/off switch. We were in the 2nd floor and had to use the elevators, which were very, very slow.

Partner

2/10

Poor

24 Jul 2026

Efrain

The bathroom appeared to have been left unattended, with a dirty towel still in the room. The shower soap dispenser was also empty, and it took nearly 20 minutes to receive soap after I reported it. I explained that there was no backup soap and that, because the dispenser is opaque, it’s impossible for guests to know when it’s empty until they’re already in the shower.

After reporting the issue, I was left waiting. When I called back, I was told someone would come “eventually.” I then tried calling reception again multiple times but was repeatedly sent to voicemail. The lack of urgency and poor customer service were incredibly disappointing and came across as quite rude.

10/10

Exceptional

24 Jul 2026

Wireliz

Definately going back there. The best experience, was way better than home.

10/10

Exceptional

24 Jul 2026

Anthony

Arthouse is one of our favorite hotels. The rooms, the location and the lobby and staff are all wonderful. I don't think the complimentary continental breakfast is a good idea because there are so few options. If there were no complimentary continental breakfast, guests would NOT be disappointed with the limited choices of baked goods. Otherwise, it's a wonderful place.

10/10

Exceptional

23 Jul 2026

Jennifer

The rooms were spacious and quite modern

10/10

Exceptional

23 Jul 2026

Andis

The staff was just amazing

8/10

Excellent

22 Jul 2026

Deep

The front desk were quite accommodating in fulfilling some requirements for some extra amenities. Bell desk and concierge were also quite helpful, arranged an airport drop off at very reasonable price.

Family

10/10

Exceptional

21 Jul 2026

Jane

It was a positive experience

10/10

Exceptional

20 Jul 2026

Paul

Outstanding on all fronts. And an excellent price.

Self

10/10

Exceptional

20 Jul 2026

gretchen

I love the location, beds were comfortable, water pressure was good. Room temperature and air conditioning worked well. The staff very accommodating and helpful with all requests. I will be staying there again.

Friends

2/10

Poor

20 Jul 2026

Ali

So much of the description is exaggerated.

Easily one of the worst hotels I’ve stayed at in NYC. The business center is essentially a desk in the lobby (which gets taken over by an external group for an assembly every Wednesday morning); the hallways and rooms are old and dated; none of the balcony space in the photos are public; plastic disposable cups in the room; poor toiletries; no fridge, rooms not clean, etc. The “continental breakfast” is a choice of one pastry or bagel and drip coffee or a bottle of water, no substitutions!

They have obviously spent money to renovate the entrance but the rest is third rate. The other hotels in the area have arrangements with parking garages - this hotels offers a rate that is above what you get as a walk-in!

Half the staff were nice, the rest were rude and couldn’t care less. The maintenance, cleaning staff and door men were very friendly.

To call this place “upscale” is a huge overstatement. Will not return if it was free.

10/10

Exceptional

19 Jul 2026

Dylan

Friendly staff, clean exterior lobby and room, well maintained, and bar downstairs was great.

Business Friends

6/10

Pleasant

19 Jul 2026

Shannon

The floors in the bathroom were dirty and in the shower. The water pressure wasn’t great. The light kept turning off while showering and water kept getting out because the door wouldn’t close all the way. There is no clock or alarm clock. No iron, handheld steamer only. No napkins or paper towels. I needed a band aid and front desk said it would be 20 minutes because security had to open the first aid kit. Unacceptable. Especially if it was really needed. The blanket smelled unwashed. The elevator wouldn’t take us to our floor on some occasions and it was a shaky ride. On the plus side the room is nice. I love the black wall. The soaps smells great.. like orange. Staff is actually friendly. The bar and lounge are great. Quick and easy check in and out. We ate at Serafina and we were happy to see a door from the inside of the hotel to get into the restaurant, great because it was pouring outside.

Partner

10/10

Exceptional

18 Jul 2026

Clare

Fun, funky decor and good location.

Self

10/10

Exceptional

18 Jul 2026

Gayle

The queen bed suite was perfect for our stay! Having the at much room in a hotel for NYC was incredible. I got a nice deal on Expedia if we were to get that again we will definitely stay here again!

Family

10/10

Exceptional

18 Jul 2026

Tania

The service was amazing!!

Friends

10/10

Exceptional

17 Jul 2026

Michael

Just a wonderful property in the upper west side. A great little breakfast spot and cafe for pastries and coffee that becomes a cool late night cocktail bar.
The rooms are good, linens smelled fresh and clean, that’s how I judge many hotels.
It’s a great spot in the middle of everything on the upper west side, bars, restaurants, comedy clubs, great bagels and wonderful shopping too.
Overall it’s an excellent spot to relax and it fiel felt very, very safe.

Family

10/10

Exceptional

17 Jul 2026

Heather

Staff, room and hotel overall were wonderful. Free “breakfast” left much to be desired but that is ok :). I do wish it were outlined more specifically that guests would receive a coffee and either a croissant or a bagel only, despite the myriad of seemingly endless pastry options available when you walk up. It’s a bit deceiving. I also feel like you’ve heard this before. I would stay here again in a NY minute, pardon the pun, though. The hotel is beautiful and the price is reasonable and the location is so perfect to where our daughter lives at Columbia. And now that we know this about breakfast—no problem whatsoever. It just feels a little bait-and-switchish is all. Thank you, to the lovely staff of Arthouse! You are top, top notch!!

Partner

10/10

Exceptional

16 Jul 2026

Edith

Clean rooms and helpful staff.

Family

10/10

Exceptional

15 Jul 2026

Shana Melinda Schara

Great hotel - view from room was the only thing lacking but we didn’t pay for the view.

Partner

6/10

Pleasant

15 Jul 2026

Alex T

The hotel wasn’t terrible but my frustration was that I put in time when searching for hotels and one of my major decision factors is the bathroom. I do not like shower curtains at hotels. I specifically checked the photos and they all had glass doors in the pictures of the hotel only to get there and there’s a small shower with a curtain instead of door. Yuck! Also, the shower floor was stained and some of the tiles on the wall. I was not happy but I was in and out of the city in a little over 36 hours so whatever. I wouldn’t stay again though because this was misleading. Also, elevators are old I’m guessing because they are creaky and shaky and quite scary.

Family

10/10

Exceptional

14 Jul 2026

Marlyce

The staff went above and beyond to accommodate us after an issue with one of the suites during the Jay Z concert series in Yankee Stadium weekend. I can not say enough about how helpful they were.

Partner

8/10

Excellent

14 Jul 2026

Genesis

Beautiful lobby, helpful and friendly staff, and clean rooms. Perfect if planning on spending most of your time exploring the city and not being in the hotel room for hours since the rooms are significantly small.

Partner

10/10

Exceptional

14 Jul 2026

Nadia

Our stay was wonderful! We had an amazing time and enjoyed our vacation. The rooms were spacious, clean, and comfortable.

Friends

10/10

Exceptional

13 Jul 2026

Joanita

Nice hotel. Small room.

Partner

8/10

Excellent

13 Jul 2026

vicki

Ele

Partner

10/10

Exceptional

13 Jul 2026

Kattya

Amazing and helpfull staff

Family

10/10

Exceptional

13 Jul 2026

Kerry

We had a wonderful experience during our three nights at ArtHouse. Our room was HUGE, especially compared to other NYC hotels. We had a small sitting area, a large bathroom, and two comfortable queen size beds.

Family_with_children

8/10

Excellent

13 Jul 2026

Warren

It's actually a 4.3 out of 5. My only complaint is the shower water pressure. The staff was helpful, and the hotel is well maintained.

Self

10/10

Exceptional

12 Jul 2026

Joshua

Location could not be better! Room was perfection and there's a great little Bakery downstairs in the lobby that turns into a bar at night! What more could you ask for?

Self

8/10

Excellent

12 Jul 2026

Megan

Great location, great hotel. Very clean. Great staff. Would stay again!

Partner

2/10

Poor

12 Jul 2026

Thanh Phat

The elevator took at least 5-10 minutes to arrived from 9 floor to my floor which is 4th floor, add on to that when I arrived there’s toilet paper falling down in front of my door and inside the bathroom, probably because of the room service accidentally drop it.

Friends

8/10

Excellent

11 Jul 2026

Alanis Judith Lago

The only thing is the breakfast only includes either a plain crossaint or a bagel

8/10

Excellent

11 Jul 2026

Guy

Once again our experience at Arthouse was very good! The room was clean and staff were friendly and helpful. We would definitely stay here again.

Partner

2/10

Poor

10 Jul 2026

yoon

Do not stay here. The tv in the room wasn’t syncing to my stream service, shower pressure was horrible, coffee in the lobby was not drinkable, older lady at the front desk was rude. All this and they still charge you $45 per day for “resort fee”?!?! What a joke. Never again will I stay here.

Family

10/10

Exceptional

10 Jul 2026

Albert

A first class hotel with a very personable and genuinely sincere staff. My needs, no matter how small or how large, were attended to professionally and with little or no hesitation or questioning -- quite a rarity these days. Thank you all so very much!

Friends

8/10

Excellent

10 Jul 2026

Pia

8/10

Excellent

10 Jul 2026

Deborah

Rooms were clean and well maintained
Bed was very comfortable
Amenities in bathroom were in pump bottles which is not my favorite as they are affixed to the wall in the shower and by the sink. Not always the best.

Self

8/10

Excellent

10 Jul 2026

Tandy

😍

Family

10/10

Exceptional

10 Jul 2026

Kim

Arthouse Hotel NYC is located very close to the subway, local and chain restaurants and the hotel staff esp housekeeping (they are amazing - our schedule was all over the place yet the served our needs above and beyond) Front door, bar and restaurant, front desk and help with out bags were top notch!

Partner

8/10

Excellent

09 Jul 2026

Josue

La estadía estuvo buena ya que está en una zona estratégica , lastimosamente siento que lo que ponen en fotos en la plataforma no es nada que ver a lo que realmente te dan al momento de check in, son habitaciones super básicas y pequeñas

10/10

Exceptional

09 Jul 2026

Daria

good stuff

Partner

8/10

Excellent

09 Jul 2026

Madelyn

Partner

10/10

Exceptional

08 Jul 2026

Tara

I loved the location of this property, the staff was very nice, and easy access to the subway. Having a CVS across the street was very convenient as well. I just wish they had a better selection of the continental breakfast and their happy hour bar prices are a little bit too high. However, it was still delicious. Please put in mini fridges.

Self

8/10

Excellent

08 Jul 2026

Shayna

Really nice hotel with great attentive staff. Great little cafe and bar on main floor. Quiet. My only problem was that fat that the lighting in the bedroom is just bad. Despite little lamps everywhere, the room was always dark. Not sure what could be done about this

Self

8/10

Excellent

07 Jul 2026

Mustafa

I don’t like the stupid service fee. Otherwise okay. Hotels in NYC are always underwhelming and overpriced.

Loove the cleaning staff. They were super friendly and helpful.

Self

10/10

Exceptional

07 Jul 2026

Jonathan

Great location for getting around. The hotel staff were very accommodating and friendly. The room was large and clean. The bed was comfortable. The shower had fantastic water pressure. Our room had a view of the Hudson River and Broadway. Breakfast offered in the lobby area was basic continental but there are multiple breakfast places a short walk from the hotel.

Partner

10/10

Exceptional

07 Jul 2026

Aimee

Verry friendly staff and great location.

Family

10/10

Exceptional

07 Jul 2026

Linda

CVS is right across the street, and easy access to subway!!

Family

8/10

Excellent

06 Jul 2026

Gabriel Correa

It was a good stay!

Self

10/10

Exceptional

06 Jul 2026

Stephanie O'Neill

Great location. Easy walk to Central Park, museums. subway stations, restaurants, etc.

The \"included\" breakfast has limited options. But nice to be able to get a coffee on-site.

Only thing I missed was having a mini-fridge.

Family

8/10

Excellent

06 Jul 2026

jeremy

Older building and so floor of Rooms reflected rhat

Partner

10/10

Exceptional

06 Jul 2026

Albert

All supetb,as usual! Thanks so much!

10/10

Exceptional

06 Jul 2026

David

This is a fantastic and comfortable hotel that is well located. The staff is great, as is the lobby coffee bar.

Partner

10/10

Exceptional

06 Jul 2026

Albert

With my sister having
stayed here on numerous occasions over the last few years and with my residing

10/10

Exceptional

05 Jul 2026

Denzel

Clean room, Air Conditioning and Professional Staff.

Family

10/10

Exceptional

05 Jul 2026

Jamie

This is a well-designed hotel on the Upper West Side, a great place to stay when visiting NYC. The surrounding area is residential and has excellent subway, and has access to all of NYC as well as many cafes, restaurants and various ice cream shops/bakeries, not to mention Central Park, Riverside Park, Lincoln Center, Museum of Natural History, Beacon Theater and many other cultural icons. The standard room is comfortable with all amenities. The lobby is comfortable and well-appointed with various sitting areas. My only complaint is the breakfast cafe where they don't clean up the tables after use, and when I asked, they simply wiped the croissant crumbs on the floor! It's a benefit to have a cafe on site but it needs to be better managed and considerate of the many hotel guests using it.

Self

10/10

Exceptional

04 Jul 2026

Jane Katherine Davidson

I love this hotel!

Self

10/10

Exceptional

04 Jul 2026

Cristofer

Great location. Wifi is a bit spotty

Self

10/10

Exceptional

04 Jul 2026

B.A.

Excellent stay, staff was very friendly and accommodating. Definitely a return trip to Arthouse.

Self

10/10

Exceptional

03 Jul 2026

Robert

Loved the hotel and services

Family

10/10

Exceptional

02 Jul 2026

Diana

Beautiful hotel.

Partner

8/10

Excellent

01 Jul 2026

Zheng

good overall. but no laundry.

Self

10/10

Exceptional

29 Jun 2026

Hadassah

I’ve stayed here 5+ times.

Great location.

8/10

Excellent

29 Jun 2026

Mary

If you get a good deal on this hotel it’s a good place to stay
Very convenient location

Partner

8/10

Excellent

29 Jun 2026

Yosef

To have rich breakfast

6/10

Pleasant

29 Jun 2026

Samuel

Room wasn’t so clean had specks of paint everywhere. No mini fridge in room. Hat lights looked like they were coming out. Shower had minimal pressure and didn’t drain well. No bedside table on one side of the bed. No amenities like toothbrush toothpaste or utensils. Not sure about avg price for a hotel in NYC but didn’t feel worth $250. Staff was incredible though

Partner

8/10

Excellent

28 Jun 2026

Aixa

Website touted free breakfast as “a rarity” in NYC. At check in we were provided a card for free coffee and a pastry from the coffee stand in lobby. Coffee stand staff said we could only have coffee. Website shd be corrected to accurately represent that you only get a cup of coffee for breakfast.
Bathtub needed replacement or scrubbing.
Bed linen was very crisp and clean. Thank you! But not enough to keep one warm at night.

Family

10/10

Exceptional

26 Jun 2026

Utpola

Over all was a pleasant stay , excellent location

Partner

10/10

Exceptional

25 Jun 2026

Lymarose

Kosher cafe at the lobby. Serafina conveniently downstairs. Excellent restaurants nearby.

Business

10/10

Exceptional

25 Jun 2026

Marcos Daniel

We enjoyed our stay
Nice area and good staff

10/10

Exceptional

25 Jun 2026

William

Loves the location and the adjoining Italian restaurant was delicious!!!

Self

10/10

Exceptional

24 Jun 2026

John

If you'd like a very cool, cozy hotel on the upper west side with a nice little quaint European style breakdfast area, I'd highly recommend this place! Nice staff and quiet hotel.

Partner

10/10

Exceptional

24 Jun 2026

Joyce

It was my second time staying at the Arthouse Hotel when we found ourselves “stuck in the City” on short notice for one night. The hotel offers comfortable and clean rooms with good amenities for a reasonable price. The hotel staff, including in particular Carlos at the front desk, are most helpful, answering questions and responding to concerns kindly and professionally.

10/10

Exceptional

24 Jun 2026

Carolyn

The location is perfect. It’s slightly away from heavy tourist areas but a short walk to Lincoln Center, Central Park and many fabulous restaurants.
The hotel rooms are on the small side however the design and aesthetic are so minimalist and peaceful, it is easy to spend time in the room feeling zen-like. The cafe is wonderful and often has live music. The staff is excellent.

Self

8/10

Excellent

24 Jun 2026

Susan

The hotel did not honor Expedia‘s VIP room upgrade as advertised by Expedia:-(

Otherwise, the property is great. Location is great and had a wonderful stay.

Partner

4/10

Poor

22 Jun 2026

Flavia

The location is great, and the cleaning is spotless! However, I wouldn’t suggest the breakfast—it’s just a bagel or croissant with regular coffee. There are some fantastic breakfast spots nearby. Also, the bathtub was clogged, and I had to report it twice. The second time, I had to go to the reception to get the maintenance team to fix it.

10/10

Exceptional

22 Jun 2026

Hilary

It is very well located. Reception staff were welcoming and helpful.

Friends

10/10

Exceptional

22 Jun 2026

Gary

Comfortable room, helpful staff, great location.

Self

2/10

Poor

21 Jun 2026

Lisa

The property is a bit odd. There were rooms on our floor that made it feel like a halfway house. Unlocked and they looked like people were living like hoarders in the hotel. Breakfast was bad coffee and a croissant or bagel. If you need kosher breakfast, on saturdays it isn’t kosher, but no one tells you that until it’s too late. Our phone in our room didn’t work. That bathroom lights went on and off on there own all night. I had asked for the body wash in the shower to be refilled as it was empty when we checked in and it never was refilled. Definitely could have been better.

Partner

10/10

Exceptional

21 Jun 2026

Julianne

I was impressed with how clean, comfortable and quiet the hotel is and how conveniently located.

Self

10/10

Exceptional

21 Jun 2026

JOHN

Clean and safe. Convenient location.

10/10

Exceptional

20 Jun 2026

Vatsana

Great location! Friendly staff.

Self

4/10

Poor

20 Jun 2026

Ryan

Checked in Monday afternoon and upon entering the bathroom of our room there was hair on the floor, on the shower walls and in the tub. I walked right back to the desk and told him and he offered to move us, to a lesser room, or to have the maid come back and resolve the issue. Obviously opted for the maid. She was very nice and vacuumed and mopped but didn’t do anything to the bath and said it was a maintenance issue and won’t drain. She said he’s on his way. We waited quite some time and gave up. We cleaned the tub ourselves and went to enjoy the day. Later that night we took showers and sure enough the tub didn’t drain at all. Then upon going to bed we realized the black out curtain on the large window didn’t even have a chain to raise or lower it so we slept with the lights shining in all night. The next morning I enemy to the desk again and told him about the issues that still remained. He sent someone to fix both, but the bath only drained the same night he fixed it and then backed up again the next night. Neighborhood is nice, but with the amount of options out there and the fact that simple things weren’t taken care of I wouldn’t stay here again.

Partner

10/10

Exceptional

20 Jun 2026

Jill

Clean room, nice assortment for a quick breakfast, staff was amazing & the bar is a plus

Self

10/10

Exceptional

20 Jun 2026

Fatima

The room was quite large and clean. The staff were helpful and the hotel a has a little cafe open in the morning for breakfast. It is in walking distance to two subway stations

Friends

10/10

Exceptional

17 Jun 2026

Judith

Location literally can't be beat! Easy subway access and right in between Riverside and Central Park

Friends

4/10

Poor

17 Jun 2026

David

I chose Arthouse Hotel because of its location and had already booked another stay for the following week. Unfortunately, I canceled that reservation after this experience.

I arrived before check in due to an event. I wasn’t expecting a room immediately, but rather than offering to see if anything could be done, I was simply reminded that check in is at 4 PM.

Despite the hotel’s strict non smoking policy, one elevator had a strong cigarette smell.

I also encountered two housekeeping employees joking in Spanish about one of them passing gas in the elevator and saying, “poor whoever gets on next.” They apparently didn’t realize I speak Spanish. It was unprofessional and disappointing.

The final issue was late check out. When I asked about a complimentary late check out, I was first told yes, followed by “for $50.” When I clarified that I meant complimentary, I was told the hotel was fully booked and couldn’t accommodate it. If that were truly the case, it shouldn’t have been available for purchase either.

Throughout my stay, Guest Services came across as unfriendly and overly focused on fees rather than hospitality. The hotel didn’t lose a customer over a late check out. It lost a week long return booking because of how the situation was handled.

Self

10/10

Exceptional

17 Jun 2026

Gary

Nice place to stay on the Upper West side. Note that the rates can vary significantly from day to day depending on the general demand for rooms in the area, and the taxes and various add-on costs can bump up the bill significantly.

Self