Arthouse Hotel New York

United States , New York Area - NY
NEW YORK, 2178 Broadway at W 77th St
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100 reviews shown

10/10

Exceptional

17 Jun 2026

Judith

Location literally can't be beat! Easy subway access and right in between Riverside and Central Park

Friends

4/10

Poor

17 Jun 2026

David

I chose Arthouse Hotel because of its location and had already booked another stay for the following week. Unfortunately, I canceled that reservation after this experience.

I arrived before check in due to an event. I wasn’t expecting a room immediately, but rather than offering to see if anything could be done, I was simply reminded that check in is at 4 PM.

Despite the hotel’s strict non smoking policy, one elevator had a strong cigarette smell.

I also encountered two housekeeping employees joking in Spanish about one of them passing gas in the elevator and saying, “poor whoever gets on next.” They apparently didn’t realize I speak Spanish. It was unprofessional and disappointing.

The final issue was late check out. When I asked about a complimentary late check out, I was first told yes, followed by “for $50.” When I clarified that I meant complimentary, I was told the hotel was fully booked and couldn’t accommodate it. If that were truly the case, it shouldn’t have been available for purchase either.

Throughout my stay, Guest Services came across as unfriendly and overly focused on fees rather than hospitality. The hotel didn’t lose a customer over a late check out. It lost a week long return booking because of how the situation was handled.

Self

10/10

Exceptional

17 Jun 2026

Gary

Nice place to stay on the Upper West side. Note that the rates can vary significantly from day to day depending on the general demand for rooms in the area, and the taxes and various add-on costs can bump up the bill significantly.

Self

8/10

Excellent

16 Jun 2026

Lymarose

Walking distance to Central Park. Kosher cafe at the lobby if that matters to you. 72nd Train station if you like to take public transportations. Famous Serafina Italian conveniently located downstairs. Public parking across the street and on 75th if you have a car rental.

Business

8/10

Excellent

16 Jun 2026

DAnthony

I wish there was a microwave and fridge but other than that place was great. Very clean, bed was nice, TV worked fine.

Partner

10/10

Exceptional

16 Jun 2026

Mark

Included breakfast if you don’t eat a big breakfast…great location and value. Love being on UWS…comfortable lobby.

Partner

10/10

Exceptional

15 Jun 2026

MARIA

Lovely boutique hotel! The room was nicely updated and it was clean.

8/10

Excellent

15 Jun 2026

Mike

Our go-to place in NYC. Our only issue is the extra “urban surcharge”.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Robert

Great location. Pleasant staff. I will stay there again.

Family

10/10

Exceptional

14 Jun 2026

Linda

The room was cozy. Clean. Liked the location. Bar area was very cold, just like one of the bartenders. The lady bartender was very nice!

8/10

Excellent

14 Jun 2026

yvette

I was disappointed when I got a glass of chardonnay from the bar and noticed he used a minuscule carafe to measure how much wine to put in the glass. I thought it was a joke. Then I got the bill . I mentioned that was a very small amount of wine for the price and his response was 'I only work here'.
So suggestion for other travelers, order your glass of wine off property unless you are on an expense account that covers alcohol.

Family

10/10

Exceptional

14 Jun 2026

Karen

Great location. Quiet. Nice atmosphere. Would certainly stay again.

Self

10/10

Exceptional

13 Jun 2026

Samantha

Very much enjoyed our stay

Partner

10/10

Exceptional

12 Jun 2026

Thomas

I recently stayed for eight nights while visiting my daughters. The room was clean, the bed was comfortable and the housekeeping efficient. I especially enjoyed the ambiance of the main floor lounges and bar in the late afternoons. Also, there are plenty of restaurants in the neighborhood if you don't want to venture far. I would definitely stay here again.

Self

10/10

Exceptional

12 Jun 2026

Zheng

It was the second time we stayed in this hotel. The room is clean and comfortable. The staff are friendly, helpful, and professional. It is close to many museums.

Partner

8/10

Excellent

12 Jun 2026

Greg

Free coffee and pastry was not that good but hotel was great location and worked out well

Family

10/10

Exceptional

11 Jun 2026

Robert

I always stay at the Arthouse and this was one of my best stays yet. The Knicks watch party, the comfort of the room, catching up with Bob, who helps with bag check, it was a great stay.

10/10

Exceptional

11 Jun 2026

Patty

The staff was friendly and answered all of our questions cheerfully. Check in was speedy. Not many options for the free breakfast uf you get that option. There is a happy hour in the bar and the bartenders and waitstaff are friendly and provide great service. The gym is okay; we could make do. Great neighborhood, close to the subway. Great stay!

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Cheryl

The hotel charged 137 dollars for utilities, coffee and water.
They have breakfast vouchers for coffee and bread.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Aron

Excellent hotel with modern (although smallish) updated rooms.

Partner

10/10

Exceptional

11 Jun 2026

Jonathan

Room was very clean and the stay was nice! They even had the Knicks game on in the bar! Knicks in 5!!

Partner

6/10

Pleasant

10 Jun 2026

KIMBERLY

You rated

1st! The internet is horrible. Unreliable. If you are traveling for Business you will be highly disappointed. It doesn’t work consistently in your room and the business center is pathetic. They say it’s a business center, but they have guests and children and even dogs and pets in there and absolutely impossible to do any kind of zoom call or work… every business person was struggling and having issues. It is not a dedicated business center, and the Internet is not reliable. It is loud and crowded and Not just was professionals. Breakfast: with my reservation breakfast was supposed to be included. What you get with breakfast is a small coffee and a toasted plain bagel or croissant. They have a full bakery and other food and it is not included in the breakfast selections. It is a small coffee and a plain bagel or plain croissant. I’m gluten-free and they would not substitute anything even though they had other options. The bar and café are way overpriced- freezing… They turned the music up so loud that it’s unbearable in the Lounge area… and the service is lacking… The room cleaning is lacking at best. Restocking the room was not consistent and the cleaning staff ALWAYS missed something… like sweeping the floor. No washcloths… or partial towel replacements. The front desk staff can be very snippy. No one knows what the other is doing. Inconsistent. Wish I could give a better review… It just takes a little kindnesses

Self

6/10

Pleasant

10 Jun 2026

KIMBERLY

1st! The internet is horrible. Unreliable. If you are traveling for Business you will be highly disappointed. It doesn’t work consistently in your room and the business center is pathetic. They say it’s a business center, but they have guests and children and even dogs and pets in there and absolutely impossible to do any kind of zoom call or work… every business person was struggling and having issues. It is not a dedicated business center, and the Internet is not reliable. It is loud and crowded and Not just was professionals.

Breakfast: with my reservation breakfast was supposed to be included. What you get with breakfast is a small coffee and a toasted plain bagel or croissant. They have a full bakery and other food and it is not included in the breakfast selections. It is a small coffee and a plain bagel or plain croissant. I’m gluten-free and they would not substitute anything even though they had other options.

The bar and café are way overpriced- freezing… They turned the music up so loud that it’s unbearable in the Lounge area… and the service is lacking…

The room cleaning is lacking at best. Restocking the room was not consistent and the cleaning staff ALWAYS missed something… like sweeping the floor. No washcloths… or partial towel replacements. The front desk staff can be very snippy. No one knows what the other is doing. Inconsistent.

Wish I could give a better review…

Self

10/10

Exceptional

08 Jun 2026

Kimberly

a great stay! There was so much to do nearby. The room was clean, spacious, and comfortable. I would definitely stay here again.

8/10

Excellent

08 Jun 2026

Laurent

The staff at as great all around. Helpful, professional and courteous. The disappointment was the free breakfast advertised that only consisted of 1 item, either 1 plain and dry croissants, 1 bagel or muffin and an other of the same kind.

10/10

Exceptional

07 Jun 2026

Stephen

Great staff, service and location! Beds are less than firm...

Partner

4/10

Poor

07 Jun 2026

Pegah

Good location.

Friends

10/10

Exceptional

05 Jun 2026

Ana

Room was clean and properly stocked with everything we needed. Stafff was wonderful from the doormen to counter to bar , we had a great experience. The hotel is closed to the museums and also close to public transportation which was a big plus for us. We traveled with our dog and had a lot of fun walking her to the park which was only two blocks away. 100% recommended!!!! Great restaurants in the area too

Family

6/10

Pleasant

05 Jun 2026

Deborah

My room door allowed light from the hallway into my room at night. I showed the manager a photo of the problem.

The furnishings were stark and cold.

Considering the hotel is named Arthouse, there was barely any art in my room nor my friends’ room.

I appreciated the free bottles of water and housekeeping was terrific!

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Lee

We love the Arthouse and when we are in NYC for a visit, it is our preferred hotel. We upgraded to a balcony room and the view of the Hudson was beautiful. Serafina is a wonderful restaurant, which is located next to the hotel.

Self

10/10

Exceptional

03 Jun 2026

Elizabeth

I love the Arthouse hotel I only wish they’d consider loyal repeat customers and perhaps offer an upgrade.

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Jon

It was the perfect location for the event we were attending

Partner

10/10

Exceptional

02 Jun 2026

Dana

This hotel was very nice and the staff were super friendly. I loved that it was close to two subway stations and so many restaurants! This is my second time staying here and I’ll be back!

Self

10/10

Exceptional

01 Jun 2026

Bradley

Good property and a great location for a show at the Beacon Theatre. Check-in staff was excellent and efficient. Room was clean and had the basic amenities necessary for night in the city.

Partner

8/10

Excellent

31 May 2026

Moises

The staff is friendly and the hotel is the best option in the uws. I have stayed there many times and will probably stay again
This time one elevator was not working during all of my stay and a second one broke for a few days as well. The hotel was packed and the wait time for the elevator was long
Also, the more expensive deluxe rooms overlook broadway avenue and the noise makes it difficult to rest. Next time I’m going back to the cheaper rooms…

Partner

10/10

Exceptional

30 May 2026

Maria Lorenza

Very nice experience, I will definitely recommend it to friend and family

Self

10/10

Exceptional

30 May 2026

Terry

Nice facility nice location

Self

10/10

Exceptional

29 May 2026

SID

Quiet, comfortable, affordable stay

Self

10/10

Exceptional

29 May 2026

TRAUTE

We have stayed at the Art House Hotel before and will do so again.

Friends_and_family Family

8/10

Excellent

28 May 2026

Nelly

Room was clean, comfortable bed, pillows. Some of the walls in the bathroom were uneven. The door in the shower was loose and difficult to open you had to push hard. But over all very clean. In my first stay the drain in the shower was clogged. I waited till the next day texted the front desk, stated what happened and asked for a complimentary upgrade, and got a text immediately and was upgraded to a room with a terrace, too bad it was raining I was not able to enjoy it. The staff was good but wish they would have had the desk greet you more friendly and explain what was available in the hotel, like complimentary breakfast and from what time to what time what was available the area. Just being a bit more informative would make you come back.Air conditioning was great. Unfortunately I did not have the breakfast in the hotel, but it looked appealing. The lobby was beautiful and looked very luxurious.

Friends

10/10

Exceptional

28 May 2026

Wei

The location is excellent. The room is updated and spacious!!!.

Partner

10/10

Exceptional

28 May 2026

jeff

Nice location nice people

Partner

10/10

Exceptional

28 May 2026

Michael

The Arthouse is a wonderful boutique hotel on the UWS. The location is fantastic, the staff is amazing and the accommodations were excellent. I highly recommend this hotel.

Friends_and_family Family

4/10

Poor

28 May 2026

Gregory

We used to like the hotel and were coming there regularly. Unfortunately, it is getting worse in its attempts to cut costs anywhere. During this visit:

- the most upsetting was that the bottles for shampoo, bodywash and handwashing all contained the same liquid - looks like some not the best quality handwashing soap.

- room does not have an iron or board, you need to ask for it separately.

- noone during the checkin told us that we have free breakfast. Yes, we missed it but the hotel should have been more helpful.

- no mini-fridge or minibar in the room. When you open the cabinet door it is just a hole.

I have a feeling it is a trend across NYC but this does not make us feel better about our stay

Family

8/10

Excellent

27 May 2026

Stephanie

Great location, super friendly staff, house keeping was fantastic and rooms were very clean. My only complaint of the room is that our shower door didn’t close all the way, so water did go all over the floor but easy clean up. There is no reason to charge a resort fee just because you can. Bar was cute and good drinks but not all bartenders were friendly. The elevators were very slow and during our stay, 3 of the 4 elevators were not working correctly. Overall great location and great stay.

Family

8/10

Excellent

26 May 2026

Feihan

good location. and it has a cute pastry bar for your morning breakfast.
facility is not the super new kind, but it is well maintained and clean. no small fridge in my room though, fyi. Overall good stay!

Friends

10/10

Exceptional

25 May 2026

Adam

Loved the location, character of the property and convenient amenities.

Partner

6/10

Pleasant

25 May 2026

Cecelia

Bed was clean, the bathroom shower had some dirt in the tub and in the floor. My issue was the $45 per day “incidental fees”. I don’t recall reading that in the contract but it was paid as expected. I would rate the place a B. I did not use the bar or restaurant but it was clearly a popular place

Self

2/10

Poor

25 May 2026

Amy

We had to leave as soon as we got there. The ENTIRE lobby including the so-called library was overtaken by the loudest, thumping club/pop music. I asked staff if this music noise goes on all day and she said, “Yes we play this music all day until midnight until the bar closes”. Well I didn’t bring my children to NYC to stay in a bar. Move your bar to an enclosed space away from your hotel lobby so guests can not be trapped in their tiny rooms for $300 a night.

Family_with_children

10/10

Exceptional

24 May 2026

Kara

The hotel was very clean, the room was immaculate, and the bar/restaurant was stunning. They also had a coffee bar open in the mornings. I would stay here again in a heartbeat!

Partner

10/10

Exceptional

24 May 2026

Misty

Loved our stay here…it was quiet, clean and very convenient to everything we wanted to do/see.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Kathleen

The location of the hotel is terrific. Our room had no hot water and when I told the front desk staff - the answer was the hot water comes from tanks on the roof. The lower floors need to run the water for a long time to get hot water. This answer did not really satisfy me as I ran the water for 10 minutes. A hot shower on a rainy cold day would have been nice, and quite frankly expected from an expensive hotel in NYC.

Friends

8/10

Excellent

23 May 2026

Jodie

The room was very clean but rather small and only a view of the brick wall and windows.
It would have been nice to have a fridge you can ask for one but have to pay extra.
The elevators are slow and couple times one would not be working. It was a good location for us near the subway and buses. I would overall stay there again.

Partner

6/10

Pleasant

22 May 2026

anat

The room was great, BUT the air conditioner was too loud (and dirty-looking), so we had to have it off to fall asleep. That was not OK>

8/10

Excellent

22 May 2026

Sarah

lovely lobby bar and many others give this place a great feel. staff were very helpful and proactive and room was immaculate. downgraded because of elevator issues during my brief visit.

Self

8/10

Excellent

22 May 2026

Therese

Like the staff. Property is okay for the price. Some of the elevators were out of service.

Self

8/10

Excellent

22 May 2026

Jamie

The elevators are small, very slow, old and one of only four was down. The room was decently cleaned - I think they forgot to sweep/vacuum as the hardwood floor was dusty and had tiny debris on the floor. The bed was very comfortable and felt and seemed very clean. The AC worked well which was great since we were there in a heat wave. Closet and storage space ample - safe in an unexpected place but good. Although I called ahead and said I’d be arriving early the next morning after checkin time of my reservation, they gave our room away. They put me in a dark, low level floor, out of the way room with a view of a brick wall. I paid for a high floor with street view. I waited in subpar room until 1pm when they promptly called to tell me our room was ready. I lost out on valuable shower, nap & antibacterial wipe down (light switches, remote, etc) time. The best thing about our stay was that three times we needed to call staff to bring us towels, working steamer, etc and ALL 3 x’s they came in 5-10 minutes! I’m accustomed to 1-2 hrs or never at all in any hotel or resort. This was fantastic. Also, all of the staff were friendly, helpful, professional and warm. From housekeeping, to front desk, to doormen, to luggage check and room delivery staff - tremendous!

Friends_and_family Family

8/10

Excellent

21 May 2026

Jia

Location is excellent to access Central Park, Columbia University, MET, etc. The staffs are friendly. Breakfast is very simple. Room cleaning is ok.

Friends_and_family Friends

10/10

Exceptional

20 May 2026

Leonard

Great hotel and great location

Family_with_children

10/10

Exceptional

20 May 2026

Jamie

Great and clean hotel in a relatively quiet part of the UWS. Close enough to walk to Central park, Times square and subway stations. Breakfast was included however quite disappointing, only coffee and a pastry every morning so very limited choice.

Family

6/10

Pleasant

19 May 2026

Daniel

The \"free\" breakfast was a laugh. We had a choice of 4-5 item's on a elevated platter. All of the other multitude of delicious looking items would cost us. Room was very small but adequate. Housekeeping was great and we never saw them!

Family

10/10

Exceptional

17 May 2026

Kenneth

It is our go to place!

Partner

10/10

Exceptional

17 May 2026

Dorothy

Bed linens and pillows felt luxurious

Self

10/10

Exceptional

16 May 2026

Gladys

Hotel location is great, room was ample and impeccable. The complimentary breakfast has been downgraded, it used to be a good latte/capuccino and choice of pastry, now it is a cup of plain drip coffee and a dry croissant or bagel. Not very nice for the $500 they charged for the room.

6/10

Pleasant

16 May 2026

Nicole

The elevator on the

10/10

Exceptional

15 May 2026

Richard

We stayed here three nights in May. We had reserved the Deluxe Room, 1 King Bed (Broadway View). The room was spacious and well appointed. The bed was comfortable, it had three chairs to sit on, the bathroom was large (and had a window). We were very satisfied.
Everyone at the hotel was very friendly and professional. Even the housekeeping staff greeting me every time I walked by them.
The lobby is buzzing with activity with a coffee bar and lounge areas.
After many trips to NYC staying in Midtown or Lower Manhattan, we opted this time to try out the UWS. So glad we did! The hotel was in a perfect location and we will definitely stay there next time we're back in NYC.

Partner

10/10

Exceptional

13 May 2026

Lori

Nice friendly vibe with a great café on the upper west side.

Self

6/10

Pleasant

13 May 2026

Lawrence

Nice enough hotel, clean and comfortable, easy walking distance to restaurants and the park. Was disappointed and not what I expected. The photos of my \"king bed, city view\" booking were misleading. My small window looked directly across the street at the side of another building. When I requested another room with the city view per my reservations, I was informed they were full and no action was taken to accommodate my request. Customer service was lacking and when I asked about breakfast that came with my room, I was denied until I provided documented proof the booking included continental breakfast (one coffee and a bagel). The rooftop city view was a mystery too. I was told closed at 6pm, then renovation, then closed for the evening... pending which front desk person you talked too.

Self

10/10

Exceptional

13 May 2026

Sari

Yes! Love the breakfast options at the hotel!

8/10

Excellent

13 May 2026

john

The lobby setup with the street and the cafe is nice. The room size, I guess for Manhattan hotels, are standard, meaning smaller than regular vacation hotels. Towels could be more creative than the plain white, and thicker. Maid service was quick in the morning, so no waiting until later in the day to see that your room is cleaned. Access to restaurants was right there and there was a CVS right across the street.

One thing, and it may be just a rarity, or something I could have picked up elsewhere, was bug or bed bug bites. Even saw one bug in my suitcase, miniature in size in my suitcase when I got home, but I can't definitely say that they were coming from the hotel.

Partner

10/10

Exceptional

12 May 2026

james

nice people, fine stay at a good NYC price... stylish hotel 2 1/2 blocks to Central Park...plenty of eateries and pastry shops .. will stay again..

Partner

8/10

Excellent

11 May 2026

Ryan

The hotel was great, however it is very literally advertised on the website as having a 500 square foot rooftop terrace - which it does not. When we asked the front desk they had no idea what we were talking about. Kind of bummer when having a rooftop accessible to us was one of the reasons we chose this hotel.

Partner

6/10

Pleasant

11 May 2026

Alida

Everything was an extra cost and they charged a $40 daily “fee” for nothing.

10/10

Exceptional

10 May 2026

Audrey

Comfortable and great location

8/10

Excellent

08 May 2026

Warren

Nice and helpful staff, room was clean, property old and in ok shape. Not many amenities, pretty bare bones. Pricing expensive for what it is.

Partner

10/10

Exceptional

08 May 2026

Julia

Staff location just a pleasant trip all around

Business

10/10

Exceptional

08 May 2026

Julia

I was particularly thankful for the front desk staff amongst many other things

Partner

10/10

Exceptional

07 May 2026

Zhaoyi

good hotel with Breakfast

10/10

Exceptional

07 May 2026

Christy

Beautiful hotel on the UWS - close to Central Park and subway. Have stayed here many times and always love it. Perfect location!

Family

10/10

Exceptional

06 May 2026

Danny Carmen

Nice Area feels safe clean neighborhood

Self

10/10

Exceptional

05 May 2026

Pauline

Location

Partner

10/10

Exceptional

04 May 2026

Alice

Clean, comfortable room and staff was very helpful. The croissants from the cafe for breakfast were amazing!

Partner

10/10

Exceptional

04 May 2026

Lisa

Amazing staff. Very welcoming and accommodating.

Self

6/10

Pleasant

04 May 2026

Tamar

Great upper west location. Room was very disappointing. Not even a mini fridge , very weak WiFi and streaming of TV.

Friends_and_family Family

8/10

Excellent

01 May 2026

Mary

comfortable lobby to work and nice coffee/bakery for breakfast

Partner

10/10

Exceptional

01 May 2026

Velia

love this place

10/10

Exceptional

01 May 2026

Velia

it was great

10/10

Exceptional

30 Apr 2026

Marion

Great coffee and pastries as well as sandwiches.

Friends

10/10

Exceptional

29 Apr 2026

Sarah

The housekeeping folks were super nice and accommodating!

Family

10/10

Exceptional

29 Apr 2026

SHERRILYN

The Arthouse is one of those places that should remain a secret! The entrance / lobby has more the feeling of a lovely French boutique hotel than what typically is encountered, including enjoying a freshly baked croissant and coffee sitting at a small round table outside. It’s away from the midtown hustle but surrounded by lively restaurants, galleries and in walking distance to the historical museum, Lincoln center, two blocks away from the Hudson River or 3 to Central Park. Enough said: great for solos and couples in romance…

Partner

10/10

Exceptional

27 Apr 2026

Cindy

Breakfast was a nice plus …. You can get a latte or pastry included with your room …

6/10

Pleasant

26 Apr 2026

Michael

No to both. We were given a voucher that only allowed us to get a coffee and one type of pastry, although they had many others available. It was like being on a welfare line. For a high end hotel charging five hundred dollars a night, that is unacceptable. When we made the reservation, they said you get a continental breakfast for free. What we got was far from that.

Partner

6/10

Pleasant

26 Apr 2026

Elizabeth

The location is great and the staff are friendly. We booked a junior suite with two queen beds as there were three of us. The size of the room was great but the room, particularly the bathroom, had a very musty, vegetal odor. In one instance we walked in after being out for the afternoon and the odor was overwhelming. We called the front desk and they didn’t offer much help, other than to open the windows. Also the elevators were malfunctioning periodically during our stay. Overall, the hotel was adequate given the choices in the area we needed to stay and our budget.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Krystal M

The hotel is in a perfect location if you are going to a show at The Beacon Theatre! Room was nice but there was an oddly overwhelming smell of bleach in my room, it did subside over the few days I was there butI didn't care for it.

Business

8/10

Excellent

25 Apr 2026

jerry

It is in a great location.The staff was friendly and room was clean.
It's nice the the small bar turns into coffee bar with a good selection of food and pastries. Nice midsize lobby/ lounge to hang.

Partner

8/10

Excellent

25 Apr 2026

Elaine

It was a good location, close to both Central Park and theatre. The coffee shop in the lobby was convenient and had delicious pastries/coffee. There were nice sitting areas off the lobby as well.

Partner

6/10

Pleasant

24 Apr 2026

Sharon

The hotel was clean and well located to many attractions. The rooms were comfortable and the bed VERY comfortable. I liked that the hotel was attached to the Italian restaurant we chose to go to. I was very disappointed in check in, there was one computer working, the staff didn’t look at you when asking questions, it was hard to hear because the lobby was loud. I liked that they had a small cafe in the hotel BUT it only is open to 11, they ran out of a lot of liquor so drinks were Ltd., no coffee, no sugar for tea, they weren’t serving food anymore because it was after 10. All in all, we had a pleasant trip into the city, the issues that came up didn’t spoil our trip but it was disappointing considering the location and price.

Family

10/10

Exceptional

23 Apr 2026

Stacie

Perfect hotel for our visit to Columbia. Well located to the train station and extremely comfortable beds. Hope to be back soon to visit.

Family

10/10

Exceptional

23 Apr 2026

Karen

The staff was patient helpful knowledgeable and efficient They have a lovely lounge lovby and work area in the heart of the upper west side . Restaurants museums shoppong are steps away. This was an outstanding experience all the way around. I would like to say Vivek a desk clerk stands out ad a phenomenal employee. .

Self

2/10

Poor

22 Apr 2026

April

DO NOT STAY IN THIS HOTEL.

UNFOUNDED FRAUDULENT CHARGES.

I am a 50 year old woman from Chicago that stayed at Arthouse Hotel with a friend from April 17-19, 2026.

After leaving the hotel, I received a charge for hundreds of dollars for ‘incidentals.’

I promptly contacted the front desk manager and was told it was due to a ‘smoking fine’ on Saturday evening at 7:14pm, when their NoiseAware/Rest AI detector went off. I explained that no one smoked, vaped or lit anything on fire throughout the entirety of our stay. In fact, at 7:14pm on Saturday, we were both blow drying our hair and using hairspray, as well as dry shampoo, getting ready to depart at 7:30pm.

No one from the hotel came to our room to investigate or verify this alleged ‘alarm’ on Saturday evening. Furthermore, there was no indication of an ‘alarm’ in our room.

The front desk manager informed me that they are standing by their AI ‘smoke detector’ as it detected a ‘change in air quality in our room’ and the charges will not be reversed.

I have emailed 5 members of management requesting the ‘alarm report’, as well as a resolution to this unfounded charge. I have not heard back.

I have also disputed the charges on my credit card, as well as filed complaints with Federal Trade Commission, NY State Attorney General’s Office, NYC 311, Better Business Bureau and NYC Department of Consumer and Worker Protection.

This hotel has other complaints with the last 2 months for the same issue.

This is fraud.