Name: Mercure Singapore Bugis
Address: 122 Middle Road, 122, Singapore, 188973, SG

4/10

Poor

27 Jul 2026

Sahanie

Rooms are much smaller than how they are presented in the images. Front desk staff are not helpful either.

10/10

Exceptional

22 Jul 2026

Johanny

It was ok, only one night, I was traveling with my kids, loft option was convenient by beds are hard.

Family_with_children

8/10

Excellent

21 Jul 2026

Zia

Nice and clean hotel in a very good location
Helpful staff and good A/C.

Family

8/10

Excellent

14 Jun 2026

Sei Ngin

Location

Family

10/10

Exceptional

03 Jun 2026

JaeEun

The people were very nice and fast answer for any requests/help.

Family

8/10

Excellent

14 May 2026

Sheila

It was in a good location. Hotel room is very small but its kept clean by daily housekeeping. We are impressed with the attention to detail in keeping the room tidy, they even line up our shoes neatly. Would be good if they have bigger rooms for family but the space for the room we had is good for short travellers of 2. We don't mind staying here again.

Family

8/10

Excellent

07 May 2026

Jessica

None

Partner

10/10

Exceptional

06 May 2026

Quang Viet

Excellent location, everything near by with walking distance from 2 - 6 minutes.

6/10

Pleasant

26 Apr 2026

Ka Kit

breakfast venue is too crowded in the morning and service is below expectation

Business

6/10

Pleasant

15 Apr 2026

Angel

Staff services inconsistent, at the reception desk 2 were very nice and helpful, 1 was very grumpy.
Room was clean and tidy, only the toilet area was a bit small, my head was forcibly rest onto the glass door, very nice location for sure

Self

8/10

Excellent

13 Apr 2026

Soo Keat

AC was a bit cold. Room was clean and staff was welcoming.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Johnny

Ac is good clean room staffs is friendly

Family

6/10

Pleasant

30 Mar 2026

Marnie

The first room was very dirty. The staff changed us to a better room. There was a squashed cockroach on the hall floor which wasn’t very nice.

The hotel was generally ok but the prices are sooo high in Singapore.

Breakfast was a good selection.

6/10

Pleasant

26 Mar 2026

Maria

I wou

10/10

Exceptional

25 Mar 2026

HOCK

I have stayed at 5 hotels within Bugis square and this is the best. Hawker center, shopping and Cinema are right next to hotel. Very comfortable bed and good view on both side with no obstruction. Cena the friendly reception even upgraded me to the loft on the highest floor. Enjoyed my 7 days stay. Will choose this hotel again.

8/10

Excellent

24 Feb 2026

Anastasios

The hotel facilities were good. Nice pool area and a functional gym. The rooms were a bit cramped. There's not much space to open suitcases and the toilet & shower are basically an extension of the living room. But the hotel were kind enough to provide us with a sterilizer for our baby's bottles. Overall this hotel is ok for a short stay if you don't have much luggage

Family_with_children

10/10

Exceptional

19 Feb 2026

Henry

Great location. Very friendly staff. Will stay at again.

Family_with_children

10/10

Exceptional

13 Feb 2026

Philip Vaughan

Clean rooms and great staff. We've been twice and would go again.

Leisure Partner

8/10

Excellent

12 Feb 2026

Richard

Staff very helpful

10/10

Exceptional

30 Jan 2026

Lee

Stay there for work. Added on a night. Always great hotel and staff

Business_and_leisure

6/10

Pleasant

22 Jan 2026

Nicholas

Ridiculous glass door/wall cubicle toilet/shower offering no privacy and ventilating into the rest of the room. Ok on your own, no good to share. I don’t want or need to watch my wife on the loo thank you

6/10

Pleasant

17 Jan 2026

Patrick

Decent room, friendly staff although the room was musty and smaller than expected. A bit pricey for what I got. Water damage in ceiling was clearly visible and can’t close shower door when in use.

Leisure Self

8/10

Excellent

15 Jan 2026

Sakif Nazran

The staff was very friendly and helpful. The location is good, breakfast decent. Rooms very well laid out but needs detailing. There are dirty spots here and there and should be thoroughly checked. Overall good hotel.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Marcelo

I had a very good stay at Mercure Singapore Bugis. The hotel is well located, making it easy to get around and explore the city.

The rooms are clean, modern, and have a premium feel, which makes the stay very comfortable. Breakfast offers a good selection and is a nice way to start the day. The rooftop area is another highlight, with a great view and a pleasant atmosphere.

Overall, it’s a clean, modern hotel in a convenient location, and I would happily stay here again.

Partner

4/10

Poor

06 Jan 2026

Priscilla J.

The room designs are not convenient at all. The doors barely gave you space to get in the shower, there are no closets, the entertainment is lackluster without the ability to stream or connect the tv to the internet.

Leisure Family

10/10

Exceptional

05 Jan 2026

Craig

The staff were super helpful. On New Years Eve they provided free refreshments up on the roof to watch the fireworks at midnight.
Stored our luggage for 6 hours after checking out.
Great location.

6/10

Pleasant

03 Jan 2026

Wing Yan

The room is small but it understandably in Singapore. Very good location be

8/10

Excellent

23 Dec 2025

Mabel

Great service - no complaints except need to watch out for moulds build-up around top corner of shower which is a health risk!

Leisure Family

6/10

Pleasant

16 Dec 2025

Pierre

Very small and impractable room, bed on 2nd floor, no room around the mattress.

Partner

10/10

Exceptional

15 Dec 2025

Scoti

The staff was very friendly. The location was convenient to everything we wanted to see. The room was small, but ok for our needs, although the bathroom lacked privacy for two people staying together. The shower and toilet had separate stalls leading off the entryway with only frosted glass around each. We would have preferred a little more privacy.

Partner

10/10

Exceptional

14 Dec 2025

Daniel

Very nice hotel, friendly staff, clean and plenty of features and amenities in the room.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

elizabeth

Clean room, helpful staff,comfortable beds and pillows

Leisure Friends

8/10

Excellent

22 Nov 2025

Carine

The overall experience. But the cons is shower area doesn't have a place to hang the clothes and the door cannot be lock.

Friends_and_family Family

8/10

Excellent

19 Nov 2025

Lin Nee

Room is clean and location is a big plus.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Deborah

Yes. Breakfast was great. Wonderful Omelette makers! The lovely female chef was great. Stand-out staff at Reception. Really warm personalities. Thank you to Grady, Angela, and Jocelyn! I appreciated your pleasantness! Super swimming pool too.

Self

10/10

Exceptional

14 Nov 2025

James

Good location, the beds were so comfortable!

6/10

Pleasant

10 Nov 2025

Jaison

The room was tiny. No chair to sit in the room. If you are just looking for a place to sleep and shower this is a good option.

Friends_and_family Family

4/10

Poor

31 Oct 2025

Trevor

Tried to book loft room for some more space but found the room tiny and very restrictive. Had the AC blowing directly on us all night. Shower water very hot and cold all the time and generally found the place becoming very run down. Have been coming there for many years due to good location but will look for somewhere else in the future.

10/10

Exceptional

12 Oct 2025

Chee Sing

Really love the loft concept! Very helpful staff and very convenient location for shopping in Bugis

Leisure Friends

8/10

Excellent

28 Sep 2025

Sarah

I was told my room was an upgrade but it was tiny with a bed on a mezzanine platform. Shower and toilet both had doors opening on to living area. No wadrobe or draws just 4 hangers on pegs. I was on my own and it was fine except for no iron or hair dryer but if you are a couple, a basic double room might be just too small (it had what looked like a sofa bed but if unfolded, no floor left). Breakfast was included and very good. Pool good.

Leisure Self

10/10

Exceptional

02 Sep 2025

Luis

Staff personal very professional

Leisure Self

10/10

Exceptional

26 Aug 2025

Sebastian

Very convenient. Polite staff. Hotel rooms were well presented.

Leisure Self

10/10

Exceptional

15 Aug 2025

Ben

The loft style is a bit hard for elderly

Leisure Family_with_children

8/10

Excellent

09 Aug 2025

Val

The property and staffwere fine, the hotel was very very busy with many Family holidaymakers but to be honest i think the hotel was fine , rather the area was a little off putting, full of bars, club's etc, and noisy at night, if younwant fun and entertainment its fine

Leisure Family

8/10

Excellent

18 Jul 2025

Karishma

Great location, clean and convenient

8/10

Excellent

17 Jul 2025

Frank

Small room

8/10

Excellent

15 Jul 2025

Jordan Ryan St

Our experience at the hotel was good. Very close to MRT stations and Bugis Shops. Would recommend to people looking for a convient location.

Leisure Partner

10/10

Exceptional

02 Jul 2025

anne

Excellent Hotel

Excellent stay.
Loft room was fabulous & bed was so comfortable.
Housekeeping great. Concierge was very helpful.
Pool a great addition in the Singapore weather - could just do with checking towels more often as had to ask 2 days for one (down to reception) as all been used.
Would highly recommend & will stay again on my way from the UK to Sydney.

Self

10/10

Exceptional

29 Jun 2025

Christine

Good use of space! Love the filtered water option as well

Leisure Partner

6/10

Pleasant

22 Jun 2025

Michael

Very small rooms, but the biggest issue was the bathroom/toilet area - or lack of. The sink was just in the area with the bed, and the toilet was right next to the bed with frosted glass they you could almost see through. But the worst was the door to the toilet stopped 30cm before the ceiling, so any sounds and smells drifted into the whole room. Very unpleasant at times.

Leisure Partner

10/10

Exceptional

16 Jun 2025

graeme

Wonderful stay, up to date hotel , very modern.

Leisure Family

8/10

Excellent

18 May 2025

Jaden

This hotel was great. There was great staff who were always smiling and helping a great lounge area and the rooms were nice and comfortable. The rooms are a bit smaller than expected but that is perfectly fine because we didn’t spend a lot of our time in the room. Room service was very fast and clean with our rooms and if we walked by them when they were cleaning another room they would always smile and greet us. This hotel has a perfect location right next to a bunch of shops like the Bugis junction and Bugis street. It was a great stay for my boyfriend and I.

Leisure Partner

6/10

Pleasant

13 May 2025

Dan

you get what you pay for.

About as affordable as you can get for this type of accommodation in this location.
Sufficient for short stay, very small rooms. Ours was mezzanine style. Probably fairly close to getting a refit. But ticked the boxes for us. The breakfast situation is too adversarial. It's like they think you are going to do a runner and not pay for food so they chase after you and get you to sign the moment you sit down. No, I am not going to try to steal food from you and I am not going to try to sneak out without paying! Maybe they have had problems with other guests not paying?

Business

10/10

Exceptional

08 May 2025

Ilhaam

Friendly staff, great service. We got upgraded to the bigger loft which was nice :) cant fault anything except the aircon was not working too well and it got hot during the night. Highly recommend

Leisure Partner

8/10

Excellent

03 May 2025

Sandi

Very nice and clean and modern. Close to lots of shopping and restaurants. The bus is right outside and the MRT station is just a few blocks away. My only complaint is the size of the room. It's tiny and there are no shelves or drawers - too small for 2 people. We had to live out of our suitcases for a week. We had to leave our bags open on the floor on either side of the bed, forcing us to step over them when we got in and out of bed.

Leisure Partner

8/10

Excellent

30 Apr 2025

Sandra

Rooms were extra small and no place for luggage. No shelves and no privacy for 2 people sharing the room. Great housekeeping staff. Hotel was very convenient restaurants of all types and multiple shopping venues.

Leisure Partner

6/10

Pleasant

20 Apr 2025

Miki

When I was checked in a front desk guy wasn’t welcoming us that I felt.
Because another person brought him from back side of reception and seems like he doesn’t want to work at the moment.
He never even said “ hello “ “ welcome “ “how are you “ or anything.
And next day I asked convince store direction he gave us wrong information we were walking long time couldn’t find it and finally we found it in the mall which was right front of the hotel.
But all another employee was nice including housekeepers.

Family

6/10

Pleasant

20 Apr 2025

Emily

I booked this room for my son and me but the room was quite small to accommodate 2 large and 2 carry-on luggage. Besides, the shower room and toilet were separate, which was good as the facilities can be used by different people at the same time; BUT, the shower space was not decided to allow you to take off/ get dressed without opening to a public area in the room. It was so inconvenient even staying with family. The shower space was facing a mirror (an area with washing basin), therefore even you opened up a narrow space to grab towel or clothes from behind the shower room door (no hooks/hangers inside the shower room, even there was, you wouldn’t use it as the clothes would get wet at the same time you showered), people sitting on the bed can see you naked from the mirror. That’s a terrible design.

Leisure Family

10/10

Exceptional

16 Apr 2025

Harshal

Great hotel and reasonably priced.

Located walking distance to MRT and two stops away from Bayfront to access Gardens by the Bay and Marina Bay Sands.

Staff are lovely and helpful.

Breakfast buffet offers good selection of eastern and western food.

Leisure Partner

8/10

Excellent

07 Apr 2025

john

A great hotel apart from the lack of a proper bathroom. The wash basin is out in the main room.
There is a capsule for a toilet and for a shower.
There is no shelving, etc in the shower to store your clothes. So you have to get changed in the main room.

6/10

Pleasant

07 Apr 2025

Jan-Yu

Property was nice, modern. Only issue is our room bathroom was very odd. Not a private bathroom. Otherwise everything else was fine

Business_and_leisure Family

10/10

Exceptional

01 Apr 2025

Kan Kit

Love everything about this hotel. This is my 2nd time staying in the same hotel.

Leisure Self

10/10

Exceptional

29 Mar 2025

Verified traveler

Great location

Great location and very helpful friendly staff.

Self

8/10

Excellent

21 Mar 2025

Jemelle

I stayed two nights at this hotel. The facility, accommodations, and food provided good value for the cost. It's close to public transportation, mall, restaurants, and attractions. The only complaint was the front desk staff lacked a personal touch.

Leisure Friends

4/10

Poor

18 Mar 2025

Chanhee

No trash can in the bathroom for hygiene products. Small room with no minibar items. Horrible breakfast.

Business_and_leisure

8/10

Excellent

17 Mar 2025

Verified traveler

Perfect for a solo trip and best location

Perfect Loft room for 1. I would not stay if there were 2 of us, it would be too cramped. But Location, Location, Location!! The best and I know Singapore so well. Yes perfect for my solo trip this time and all I needed to do in the area and in the city as well as Orchard Road... everywhere reachable by a max of 4 direct MRT stops away. MRT station a 5 min walk across the road! Very new, clean and convenient.

Self

8/10

Excellent

17 Mar 2025

Cynthia

The room was quite small and the bathroom facilities barely offered any privacy!

6/10

Pleasant

16 Mar 2025

Sally

Minute rooms, teeny tiny beds, no storage, and I do mean NO storage. No privacy..stay as acouple that doesnt mind, or get 2 rooms. No hotel info at check in or in room. Could not find breakfast restaurant and concluded there wasnt one untill too late on last day. Small bar, extortionate pricing.

4/10

Poor

07 Mar 2025

Geoffrey

When we arrived at the hotel at 530 pm our room was not ready and we were asked to wait -no offer of explanation or complimentary beverage. We had reserved a deluxe queen room, instead we were given a cramped two level unit with barely enough room for a futon mattress on the upper floor. The mattress was literally on the floor with walls on three sides, my closet space in college was bigger. Certainly not what I had expected from an Accord property.

10/10

Exceptional

23 Feb 2025

AIKO

とてもスムーズにチェックイン、チェックアウトが出来ました。少し壁が薄いのか、隣の音が気になりました。

Leisure Self

10/10

Exceptional

15 Feb 2025

KENN

.

4/10

Poor

10 Feb 2025

ANTHONY

This hotel has a great pool and rooftop garden. The staff are friendly and attentive and the location is excellent. So why the poor rating? It's the rooms. Firstly let me state that I'm used to small rooms I'd been sharing a twin room on a cruise for the previous 11 nights that was smaller. What made the room so awful was the toilet and shower. There was no room to change in them and you couldn't shut the shower door. In a shared room that meant one of us had to go out while the other showered and changed. The toilet had no brush and was the worst low flow toilet I had ever used, nothing moved even after repeated flushing. Finally the power socket has a habit of randomly ejecting from the socket.

Business Family

10/10

Exceptional

06 Feb 2025

Marigold

Clean rooms, very attentive staff, good breakfast buffet each morning. Located in a great area, very walkable and also easy to catch transit to different parts of the city! Would definitely recommend

Leisure Friends

4/10

Poor

30 Jan 2025

Verified traveler

Terrible service from the manager.

Bad experience with washing machine. Took more than 3.5hrs to do washing and dry the clothes. Staff member was nice but manager very rude & not helpful.

Friends_and_family Family

10/10

Exceptional

26 Jan 2025

Nicholas

Great hotel

Lovely room and facilities, bar staff were very friendly and helpful - overall great stay

Self

6/10

Pleasant

17 Jan 2025

Ania

I mostly enjoyed my stay at this property, though I noticed a few issues. The hallways and common areas of the hotel all small very bad. Fortunately, it didn’t come into the room. Though the rooms are beautiful, the showers are nearly impossible to use if you aren’t a very slim person. I had to shower with the door open because there was no way for my to get inside and close the door. Also, the elevators are very loud. My rooms was right outside of them and I could constantly hear them throughout the night, which was disruptive. Otherwise, the room was clean and beautiful, and the pool and bar areas are wonderful.

Leisure Self

6/10

Pleasant

15 Jan 2025

Foo Bang

A bit of disappointment

Overall not a pleasant experience. Booked a queen bed room, but was told only twin bed room for available. The hotel compensated me with buffet breakfast which i thought was acceptable. However the buffet restaurant was over crowded as early as 7:30am. Had to dine at the overflow room, and ovserved unpleasant scene of other diners who had to dined at any available untaken spot such as counter table, and any empty vacant space (not proper dining table and chair).

Business

10/10

Exceptional

13 Jan 2025

Shaun

Everyone knows Singapore’s property prices are amongst the highest in the world. Hence, rooms are generally small for the money. Trying to find accomodation that takes three people is tricky. Trying to find one that is thoughtfully designed to take more than two people at a time is also particularly difficult. In this case, the room layout and furnishings worked for us - 1 adult male, a 6’ tall teenage male and an 11 year old girl. Two of us slept upstairs on the double while the teenaged male slept in the sofa bed. The bathroom/toilet were small but no real complaints. Housekeeping services were top notch.

Leisure Family

8/10

Excellent

08 Jan 2025

Naoko

Overall good

Very friendly staff at reception-
They speak English well and happy to help
Beautiful roof top specially at night times
Nice pool

Downside is that the room is relatively small specially the shower was extremely small
But overall clean and located in a convenient location.

Partner

8/10

Excellent

04 Jan 2025

Christopher

Excellent location,room cleaned daily close to transport good breakfast would stay again

Leisure Family_with_children

8/10

Excellent

04 Jan 2025

Geoffrey

Small rooms but good value for money!

Leisure Partner

8/10

Excellent

02 Jan 2025

Nur

The Aircon you guys need to repair

Friends_and_family Friends

4/10

Poor

02 Jan 2025

Mohammed

The worst layout of the loft room . No space to put bags or even walk around once the sofa bed is extended.had to ask for linen . Last day slept without linen . Night staff have no clue.

10/10

Exceptional

01 Jan 2025

Daniel

the breakfast was excellent... the variety of different styles and choices of foods was outstanding... been in many places all around the world, but this place is (for me at least) amongst the top hotels

Leisure Self

6/10

Pleasant

29 Dec 2024

Aj

The sofa bed for my daughter was the most uncomfortable bed she has ever slept on. She ended up sleeping on the loft mattress unstairs and i slept on the spfa bed. Worst 3 nights sleep

Friends_and_family Family

10/10

Exceptional

26 Dec 2024

SOMNATH

Excellent

Business Self

8/10

Excellent

26 Dec 2024

Mey Ling

Close to local foods, shopping mall, and MRT.

Everything in the bedroom is good except the shower area got a lot of black mold and fridge isn’t cold. Lastly, TV can’t be watched. The room isn’t soundproof.

Leisure Self

6/10

Pleasant

16 Dec 2024

Anca

More underwhelming than expected… was under the impression that 4* means higher end look and feel but this was not the case.
The walls are incredibly thin, i could hear the next door shower/toilet as if it was at the end of my bed.

As part of their sustainability endeavours they have gotten rid of paper based comms which is great but there is no Do Not Disturb signs so housekeeping was disturbing at 9am through no fault of their own, the hotel management should take care of this, considering the rooms have stairs, i wasn't getting out of bed to answer the door, which made the situation even noisier 😄

The food is average at best.
The xmas decorations are a random mix.

The pool and gym areas are super small, just a tickbox exercise and dont seem looked after.

The whole place has a dated vibe.

The staff was very nice and helpful, from the reception to breakfast and cleaning and i even got a free upgrade and early checkin which was great.

Leisure Self

10/10

Exceptional

06 Dec 2024

luca

Property is beautiful and the service impeccable. Recommended

Business Self

8/10

Excellent

11 Nov 2024

Anthony

Well rounded functional hotel good for a pied-a-terre during a business or leisure trip. Decent gym with sturdy cardio equipment but only very light weights. The outdoor pool area is nice and functional on the 7th floor to squeaze in a quick swim. Obviously dining options at the hotel itself are limited but there is plenty of options around. Did not get the breakfast so cannot give an opinion but overheard comments along the lines of “decent quality but limited choice” while riding the lift with breaky-goers.

Leisure Partner

8/10

Excellent

01 Nov 2024

Phillip

Small Room, good location

Very long wait in reception, room was very small and no real place for two suitcases.
Location is good and several good conveniences near by, train sort walk.

Friends_and_family Friends

8/10

Excellent

29 Oct 2024

Wai Kit

Highly recommended

8/10

Excellent

21 Oct 2024

Anggraeni

We enjoyed our stay, perfect for us for a weekend break. But breakfast was chaos.

Leisure Family

8/10

Excellent

19 Oct 2024

Kit Hong

Convenient to shopping and walkable to Albert street food and Bugis street. Walkable to Bugis MRT station.

6/10

Pleasant

14 Oct 2024

PERVEZ

better not to...

although a member of ALL, i regret I stayed in Mercure this time in Singapore.
Arrogant staff
Bad Service
Breakfast have minimum spread
No taste
Restaurants for breakfast was over crowded but the cleaning services were poor.
Long waiting time

Business

8/10

Excellent

14 Oct 2024

Randall

Good hotel. Lots to do and eat in area. Only issue was shower changed from hot to cool to hot every few seconds.

Leisure Self

8/10

Excellent

01 Oct 2024

Taryn

Central and conveniently located. Nice amenities. Room was clean and had been refreshed.

Leisure Self

10/10

Exceptional

12 Sep 2024

Gabriel

Impressive of the Special accommodation environment with staircase with cleanliness condition and sufficient room accessories support

Business Self

8/10

Excellent

11 Sep 2024

Desmond

I like that hotel staff know when to and when not to approach you. Very professional.

Business Self

8/10

Excellent

10 Sep 2024

Verified traveler

Location is great, shops all around, MRT access is easy. Only down side is that the Queen beds are a bit small if your over 6ft your feet may be hanging off the bed.

Business