Hotel Des Congres by Arteloge

France , Lyon
VILLEURBANNE, Place Du Commandant Riviere, .
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100 reviews shown

10/10

Exceptional

07 Mar 2026

marcelo

Great staff, great location!

Self

10/10

Exceptional

21 Jan 2026

Michael

Great location, with parking.

Large room
Great shower
Friendly staff

Business

10/10

Exceptional

14 Dec 2025

Jose

Clean room

Leisure

10/10

Exceptional

31 Oct 2025

Louis

Everything was great !

8/10

Excellent

24 Sep 2025

Iliya

It is a clean hotel, not too close to public transportation.

10/10

Exceptional

01 Aug 2025

Sarah

Lovely hotel with fantastic staff. Rooms are very spacious with modern bathrooms. Breakfast is slightly limited but for us it was more than satisfactory. Internet access was free and very reliable. Underground parking at a very fair price. All in all a little gem which was perfect for our needs as a family. Kudos to the staff. We will definitely return.

Leisure Family

6/10

Pleasant

30 Jul 2025

Bruce

Horrible WiFi service and few restaurants nearby.

Self

8/10

Excellent

04 Nov 2024

Karol

Nice

nice rooms but need to be renovated, close to big park and congres center

Business

8/10

Excellent

01 Aug 2024

Arlen

Great location near train and park, modern hotel, room was spacious and clean. Great value overall.

6/10

Pleasant

29 Jul 2024

krystina

Fair price for basic needs

The hotel itself is well staffed, but can be tricky to locate in the first instance without GPS. Perfect for access to the Parc de la Tete D'or, but about a 20 minute residential walk to the edge of the city to access public transport.
Our room had what it needed, but was a little likited - no fridge, dated decor. Ultimately a decent, fairly priced base for days full of off-sjte activity.

Friends_and_family Family

10/10

Exceptional

01 Jul 2024

Rebecca

Clean, efficient hotel in international area. Copious if pricey breakfast (kids free).

Business Family

10/10

Exceptional

30 Jun 2024

Christopher

This is a very pleasant hotel, with sizeable rooms, a very comfortable bed, great shower, and big, openable windows, in a friendly, pleasantly diverse neighborhood with a lot of small ethnic restaurants, as well as a grocery store and drugstore, on the plaza next to the hotel. It's 15-20minute walk through a lovely park to the convention center. The staff were very helpful. It's ideal for visitors with meetings in the conference center, if you want something more local feeling than the big chain hotels in the conference center. I really enjoyed my stay.

Business Self

10/10

Exceptional

19 May 2024

Arminda

It is a nice, neat, and friendly space to stay! The area is not the best at night, but very well located. Many things were within walking distance and accessible by tram.

Business Self

8/10

Excellent

09 Oct 2023

Stefan

All good

Leisure Friends

10/10

Exceptional

08 Oct 2023

Gabriel

Only WiFi was a little slow but they are change it. All was perfect and the reception staff are amazing. Thank you fro everything. It was a perfect stay in a very beautiful city!

Leisure Partner

6/10

Pleasant

03 Oct 2023

Verified traveler

Bathrooms are too small
Cannot find enough space to sit and close the door
Impossible

Other things were OK
AC was not really working and did not change the room temperature

Business

10/10

Exceptional

03 Oct 2023

Verified traveler

Fantastic hotel, massive rooms, great location.

Friends_and_family Friends

6/10

Pleasant

29 Sep 2023

Svetlana

It was too hot in a room

Leisure Partner

6/10

Pleasant

10 Aug 2023

Anna

Parking is expensive, rooms need updating, air conditioning not effective

10/10

Exceptional

19 Dec 2022

Jesus Horacio Pacheco

The hotel is clean, nice, rooms are spacious and comfty, the front desk people is gentle. The breakfast buffet doesn't have much variety, but is ok for 3-4 days stay. The lady by the door in the restaurant is picky.

Leisure Partner

2/10

Poor

16 Sep 2022

Lisa

Did not feel safe at all in this area. There were men screaming in the back outside and busting bottles… I would not recommend if you are not familiar with the area.

Leisure Friends

10/10

Exceptional

03 Sep 2022

David

Staff were very helpful and polite at all times. Room cleaned well every day. Comfortable bed. Wifi very helpful. Breakfast had a good continental spread.

Business Self

6/10

Pleasant

06 Feb 2022

Sorin

Decent hotel

Decent hotel, room size was satisfying, furniture inside the room was pretty old, inside the room was quiet over the night.

Business

8/10

Excellent

19 Oct 2020

A recent two night stay. Excellent location near to the Tête d’Or park. Local boulangerie and small supermarket as well as some limited free parking, although hotel does offer parking at a charge. Very clean throughout with helpful friendly staff. Easy walk to tramline and various bus routes connecting to train stations and the centre of Lyon. Restaurants also within a short walk. Rooms very clean, superior rooms recently renovated to a good standard, comfortable beds, adjustable heating and excellent showers. Only minus points - no hot drink amenities in room, no refrigerator in room. Cold drink machines available. Breakfast available at an extra charge. Very happy to stay here again and would happily recommend.

Friends_and_family Pet

10/10

Exceptional

14 Feb 2020

loic

Right place at the right price and super friendly

Very nice staff very good location room very clean and nice
Breakfast so so

Business

10/10

Exceptional

19 Dec 2019

Verified traveler

the hotel is quiet, the rooms are big, and the property is located very close to the park Tete D'Or

Leisure Self

8/10

Excellent

28 Oct 2019

Verified traveler

a mixed review.

renovations taking place including drilling while my child was napping (which thye wouldn't pause), neighborhood not great except for proximity to park. no good food/grocery options. but all the staff were very kind.

8/10

Excellent

27 Oct 2019

Verified traveler

A mixed review but overall good!

Overall a good stay-- when I first arrived I hadn't realized the neighborhood would be this way, I was staying there for work, there isnt' much going on in the area except that it is very close to parc tete d'or which is huge and beautiful (including gardens and zoo). not much in the way of restaurants, groceries, etc. The hotel itself was under a lot of renovation, they were drilling the wall next to our room while my baby was napping in late morning, and they said they wouldn't stop. But the staff at front desk and restaurant were very kind and helpful and that made up for a lot.

10/10

Exceptional

20 Oct 2019

Verified traveler

Very nice.

Friends_and_family Friends

10/10

Exceptional

04 Oct 2019

Andrei-Bogdan

Best service, totally recommand.

It was a good experience overall as the staff was very friendly and the services was on point always. Cleaners always was doing their job properly, as my room was always clean and the bed sheets was changed everyday. Bathroom was always clean and the reception people was friendly trying to be as helpfull as possible. Overall i fully enjoyed my stayed.

Partner

2/10

Poor

17 Jul 2019

Sarah

Do not waste your money!

This hotel was photographed to be updated, it wasn’t; carpet so nasty I would not walk on it barefoot and the AC did not work. When we asked about plans to fix it, we were told that’s just the way it was. The area where it is located is questionable... we were told by staff to walk through the nearby park (after walking through a run down, graffitied, & desolate labyrinth of a strip mall), and local kids threw a firecracker at us! Horrible hotel. We stayed one of two booked nights.

Friends

6/10

Pleasant

13 Jul 2019

Verified traveler

Good location for our trip, nice hotel, but although had air conditioning not controllable in room & staff indicated not allowed to turn temp down. Was hot, stuffy, seemed like no air movement at night, difficult to sleep at night.

Leisure Family

6/10

Pleasant

06 Jul 2019

Walter

Off the Beaten Path

First, a disclaimer, Lyon was having a terrible heat wave and the little air conditioning was having a really hard time keeping up Add to that the renovation construction noises and this was not a great place for naps and sleeping. This hotel is in a quiet neighborhood, a few blocks from busier places. Some of the buildings near the hotel are in disrepair, but we never felt unsafe walking around. The bus and tram run very close and the metro and train stations are walkable distance. we walked to Tête d’or park most days or took public transportation to get to the tourist attractions. Staff was friendly.

Family

2/10

Poor

04 Jul 2019

Verified traveler

Meh

The hotel was uncomfortably hot and they control the a/c. When asked to adjust they rudely said no.

Partner

8/10

Excellent

01 Sep 2018

Anna

Not n at the heart of Lyon. But convenient for the Congress Centre. Lunch and dinner are NOT offered Fri-sun which is inconvenient

6/10

Pleasant

27 May 2018

Jessie

This is a well-designed hotel. I like the considerate details of the facilities, which is more convenient than most hotels. The cleanses is also satisfying. However, I was quite shocked by the staff’s attitude towards me when I reported that a group of people were making unbelievable noise under my window at 00:30 am. They had played loud music for 20 minutes before I came to the reception. The staff at the reception said in a rude voice that it was nothing about the hotel’s business. He refused to get out and deal with the situation. I agreed and suggested he call the police. But he was still reluctant and was doubtful about my complaint. He had an expression looking as if I was too annoying to look at. But I was speaking in a polite voice. I didn’t know what I could do to be more friendly. This was my first trip to France. And staff in all other hotels were friendly and at least polite! After ten minutes the hotel offered me another room. Had to say that they still responded to the problem instead of being blind. But I felt offended and not a bit welcomed. Too disappointed! Leave strains on the delightful first impression.

8/10

Excellent

29 Apr 2018

Robert

Solid 3* hotel, close to Lyon park

I went to Lyon for a conference at the Centre de Congres, this hotel was close by (15-20min walk). Similar distance to the town centre. There is a large park and zoo only a few minutes away. The room was basic but comfortable. Staff were friendly. Breakfast options were good. The air conditioning did not appear to be working in my room, but fortunately this was in April and not too hot, so I didn't complain.

4/10

Poor

08 Apr 2018

Mario

Dated and Dorm-like

This 1979 hotel needs a complete refurbish. The sad, dorm like room decor is not helped by the shabby, and dirty, wall to wall carpeting. So so bed, drab decor and window looking onto ugly rooftop of the congress centre makes dor a depressing environment.

Looks like hotel is beside the wonderful Parc de la Tete D’Or. In fact, it’s located in semi indistrial suurpundings, and close to (though not aidible) high speed train tracks. There’s no mearby access to the park. Inpleasant sieeoundings dor a walk, or to leave on foot. Automobile needed to go anywhere of interest in reasonable time.

Staff are uninterested and/or officious.

In short, if you want a pleasant stay near central Lyon, stay elsewhere.

8/10

Excellent

11 Dec 2017

Jesse

Nice place but location is a little off beat. Locate between residential apartments and the area did not feel very safe to walk around at night.

10/10

Exceptional

24 Nov 2017

Yasir

Great location, close to botanical gardens and large park. Walking distance from convention center ~15 minutes). Friendly stay and clean room.

Partner

8/10

Excellent

31 Oct 2017

Paul

Great staff. Immaculate rooms. Four star rating

Terrific value next to marvellous park this is definitely. A great choice of hotel

8/10

Excellent

21 Oct 2017

Anita

Lovely hotel, comfortable and well priced, lack of a bar at the weekends

Partner

8/10

Excellent

17 Sep 2017

Paul

Quiet location

Very welcoming reception staff. Metro line to city centre 10 minute walk away so convenient for sightseeing in Lyon.

8/10

Excellent

30 Jun 2017

wawan

It's very good hotel.

This hotel is Friendly, comfort, clean & fine price.

8/10

Excellent

01 May 2017

Ann

Older hotel with large room

The hotel room was old, but clean and relatively spacious. The alarm clock/radio was particularly old-fashioned (see photos) and it was minimally appointed, but there was a small refrigerator in the room. The bathroom was more recently remodeled and very nice. Staff was friendly and the hotel bar organized cocktail nights. I didn't try the breakfast buffet, because there is a bakery and grocery store next door to the hotel.

10/10

Exceptional

17 Jan 2017

Ingy

A wonderfiul stay

It was very nice stay i really enjoyed my stay in this hotel

10/10

Exceptional

08 Dec 2016

Verified traveler

Very nice hotel

The reception people is warm and welcoming. The hotel is well located near park Tete d'Or, INSA and University Lyon 1.

8/10

Excellent

29 Nov 2016

Good value for money in Lyon

Our group of 8 booked 3 rooms at the Hotel des Congres recently and had a nice time in Lyon. The hotel is conveniently located near the T1 tram. The staff were quite helpful during our stay, providing recommendations for restaurants and making reservations. A change of dates for the stay, made a week or so before arrival, was accommodated without problem. Rooms were clean and comfortable, if a little dated.

8/10

Excellent

06 Oct 2016

Tim

No tea or coffee making facilities in rooms. Room decoration a little tired. Hotel is in residential area view from south side not very nice. Lots of rubbish on flat roof tops. Breakfast good. Staff pleasant enough. No air con in rooms.

4/10

Poor

05 Oct 2016

Shawn

Comfortable but NO A/C Control!!!!!

Hotel would have been perfect if they would have allowed us to control our own air conditioning.... Things got better once they gave a portable fan

Partner

4/10

Poor

23 Sep 2016

Ucha

The hotel only for congress center visitors

Positive: yearly check-in.
Negative: after check-out in the morning I left my luggage and in the afternoon needed to change dress. The staff offered to do this along with 4 people sitting in the room. I asked for some empty room for 5 minutes - they told there is no room available. Later I discovered that they lied - at least my room was still not occupied. Also I had problems with the invoice - they tried to issue the invoice only for the city tax - some 2 Eur. The staff isn't supportive.

10/10

Exceptional

19 Sep 2016

Ingy

Nice hotel with very nice staff

It was amazing stay , nice and helpful staff, i enjoyed my stay their

10/10

Exceptional

17 Sep 2016

Ingy

Very nice and helpful staff in a nice hotel

It was a very nice stay , very nice and very helpful staff , very good wifi , a good breakfast , really i was very happy with my stay in the hotel

8/10

Excellent

25 Aug 2016

kev

very reasonable for the price. staff very helpful

will use this hotel again as it was well priced clean and the staff were very helpful.

6/10

Pleasant

13 Jul 2016

Zaur

Ok, location is not good

We were in Lyon for Euro-2016 and this hotel had the best value for money ratio for us. It is far from most attractions (except the park), and in a residential area. I'd recommend for tourist wishing to see Lyon to stay closer to the centre

Family

8/10

Excellent

04 Jul 2016

Glen

Pride of Lyon

The Hotel des Congres was great value for money for the four of us who stayed there during our Euro 2016 visit. The rooms were spacious and comfortable, although they were not made up one day of the four we stayed, but this was probably because we left the rooms later that day. Breakfast was more than adequate particularly the meat choices- but I wouldn't recommend the egg boiler - even 10 minutes couldn't produce a decent soft boiled egg!
Nearby offers several lunchtime restaurants and we would heartily recommend the couscous place for a filling meal. Although a little out of the centre of Lyon, both trams and buses lead to the metro, or it is about a 10 minute walk. From there it is only a few stops from the main part of town. And the free botanical gardens and zoo are also only about 10 minutes away.
Overall the hotel was a great choice enjoyed by all four of us.

Family

8/10

Excellent

27 Jun 2016

mark

Clean. Friendly staff. Great stay. Great City.

Had a great stay at Hotel Des Congres while visiting for Euro 2016.

The hotel was extremely clean and was in a nice quiet and safe area not far from the nearest metro stop.

The hotel staff were all extremely friendly and all spoke good English.

The bathroom was very nice although the shower head points out towards the open so you will need to hold this to avoid water leaving the shower area.

Overall I would definitely recommend this hotel.

Family

10/10

Exceptional

25 Jun 2016

Verified traveler

Very good hotel. 4 night stay, friendly staff. Good location.

8/10

Excellent

22 Jun 2016

Peter

Euros short break

Good service, quiet location near Parc de la Tete d'Or

Family

10/10

Exceptional

18 May 2016

Kerry

Good base for our visit

We stayed here for 4 nights over the weekend to watch the Rugby Champions Cup, the Hotel is in a very urban area, high rise flats but lots of green areas. The tramway (Le Tonkin) is located a short walk out of the rear of the hotel, from here it is a 1.5 Euro ride into the main railway station/shopping area. The rooms are quite large with plenty of hanging and storage space.
The hotel staff are very helpful,and were more than helpful with information about things to visit or how to get there. The Hotel manager Jerome spoke fantastic English and was always a great help.
We opted to catch the Rhone Express from the airport which was 15 euros each, this dropped us at the railway station where it was a short tram ride to the hotel. The cost of a taxi is about 50-60 euros.
Most of the shops don't open on a Sunday but there are lots of cafe's and restaurants open, beware you'll have to eat out as the hotel bar and restaurant are shut in the evening.

Partner

8/10

Excellent

17 May 2016

john

Good hotel but a 15 min walk and 10 min metro ride

Hotel set in quiet residential situation. Good rooms. Very helpful staff. Good breakfast. Boring bar and restaurant was closed,

6/10

Pleasant

06 Mar 2016

Verified traveler

So so

Stayed 1 night... Not very great
Big roon, need to be renewed

6/10

Pleasant

01 Feb 2016

Richard

Convenient for the university

The hotel is in a residential area near the University Claude Beranard, so it is very convenient for that. For everything else, there is a metro station 10 mins walk away. The rooms were clean and large, but the hotel is maybe a bit past its best. The staff were great. Breakfast was OK.

10/10

Exceptional

13 Dec 2015

Thomas

Excellent for the class level.

Excellent hotel for the class level.

8/10

Excellent

26 Oct 2015

Verified traveler

It is very good

It is really worth to stay there, very friendly staff and readonable proce...

10/10

Exceptional

29 Sep 2015

Matthew Patrick

Lovely Lyon

We had 6 excellent nights at Hotel Des Congres and were impressed by the friendly,efficient service received from all the staff we met. In particular,we would mention Pierre at reception and the hotel manager who was always attentive and smiling.
Breakfast was very good and metro and tram access to the city was easy.

Partner

6/10

Pleasant

25 Jun 2015

Dean

Great service just missing a few things

The hotel on arrival looks seedy with weeds and dirty concrete everywhere. On entry the staff are very helpful and the place is clean, tidy if a little old. Jerome (the hotel manager) was terrific and went out of his way to assist with places to go, how to get there and he speaks fantastic English.

Breakfast was sensational with a wide selection of fruits, eggs, bacon, sausages, cold meats and cheese. And the staff were warm and helpful.

A little let down by general lack of services on the weekend with no bar or restaurant open. Also very weird is the room air conditioner is on a timer with no user control which meant hot days/nights.

Even though it seems to be in suburbia, with metro and bus you are about 15 mins to old town.

Partner

8/10

Excellent

21 Jun 2015

Verified traveler

Helpful staff make the difference

The hotel staff were extremely helpful. They were quick to lend a hand in many different areas from requiring an extension lead through to recommending places to see and do.
The hotel is close to a beautiful park and walking distance to the convention centre.
The hotel is also convenient to the metro and buses.

6/10

Pleasant

11 Jun 2015

Mark

Air conditioner was functional but not nearly strong enough.

8/10

Excellent

07 Jun 2015

good for conven

Near convention center

It is a small hotel near the International Convention Center 10 minutos by walking
Nothing special only good for conventions
Breakfast good

10/10

Exceptional

28 Apr 2015

Verified traveler

Great stay!

Wonderful!

10/10

Exceptional

20 Apr 2015

Vern

Suitable accommodations and super helpful staff

Stayed here for one full week... was at nearby conference (L'Espace Tête d'Or which was only a few minutes walk away) and wanted to stay a few extra days both before and after. It is a bit of a walk but after getting off the train at Part Dieu station, I walked to the hotel in about half an hour and found it without difficulty.The hotel is nothing fancy but everything important to me worked out just right.... the bed was comfortable, the location was superb, the room was relatively quiet (with exception of kids on a motorcycle outside out window in the back alley one day), everything was clean, the breakfast was great, the internet was fast and most of all, the staff was super pleasant and helpful.

8/10

Excellent

30 Mar 2015

caramacgirl

Very good spacious room, comfortable bed.

Don't be put off by the outside view of this hotel when you arrive - it is in an area with several concrete high rise blocks and walkways but it has spacious comfortable rooms with comfortable beds and clean, well maintained bathrooms. Towels and bed linen were changed every day of my 4 night stay and there were complementary toiletries (also replenished daily) and a hair dryer. The WIFI worked well. We did not opt for breakfast as it was 15 euros each and there was a very good boulangerie/cafe right outside the hotel serving coffee and the full range of croissants etc. for about 4 euros each, so a no-brainer. There was also a small supermarket very close by for water/snacks etc.
We were attending a conference at the Cite Internationale conference centre which was a pleasant 15 -20 minute walk through the Park de la Tete D'Or. Public transport - although trams were closer we walked to the nearest Metro at Charpennes (10-15mins) to catch the Metro to Bellecour in the centre for restaurants etc. The T1 tram would have taken us to the same area and the stop was closer - in fact the tram runs underneath the hotel in an underpass.
In my opinion the only drawback of this hotel is it's less than picturesque location in an area of high rise apartment blocks - I certainly wasn't happy to walk back from Charpennes metro station at night alone. If you're male or with someone then it's fine.

8/10

Excellent

09 Mar 2015

Martin

Rugby Club Group booking

We used this hotel for a Group booking for a Rugby club trip. For this very reason it was in the perfect location, 600m into the city Metro station. The C2 tram is right outside to hop onto, and the beautiful park is just a road crossing and your there. The Neighbourhood gave it a very poor mark and the outside of the hotel looked very tired but do not judge the book by its cover. Staff very nice and room did its job. The main outcome was that we Beat the French on there own turf

Family

8/10

Excellent

11 Jan 2015

Competent hotel if you have business in the area

Used this hotel again because I had business nearby and took advantage to this to bring my wife and enjoy dinner at a nearby restaurant that we knew. It was somewhat better than we remembered in terms of internal decor. Room was fine but in spite of turning the thermostat right down it was somewhat too hot overnight. The Hotel has steps up to Reception, and many steps between the garage and the hotel. No problem for us - yet.

We chose a rate including breakfast, which was good.

8/10

Excellent

16 Dec 2014

Verified traveler

Well placed

It was a nice experience, the staff is kind and the location of the hotel is really good.

6/10

Pleasant

09 Oct 2014

Ewan

a weekend in Lyon

Excellent reception staff !

8/10

Excellent

03 Oct 2014

Verified traveler

Excellent conference hotel.

The location is excellent if you are in Lyon to attend a conference at the conference center Espace Tete d'Or. The conference center is just a few minutes away by walk. The people at reception were very helpful in solving the problem we had with a rental car. We really appreciated their help.

8/10

Excellent

05 Sep 2014

Close to where I had to be

Standard type of hotel, fine for my purpose, as it was a very short walk to my meetings. Some staff very helpful, some not so much.

6/10

Pleasant

18 Apr 2014

OK but didn't provide all that it said it would.

We stayed in room #602 that had a double outside door for quietness and it definitely was quiet. There was one luggage rack, a desk, and a small table with two chairs. There is a safe in the closet. The bathroom had a glass door, a separate toilet area, and a tub/shower. The hotel charges for parking in their secure garage. A breakfast of pastries and juice and coffee/tea/chocolate was provided with the room. The area was ok but on Sunday night when we stayed here, there was no place to eat close-by because everything was closed that was close. The room did not provide the clock radio, refrigerator, or coffee/tea maker, or bidet as stated in our reservation. When we requested these items, they replied they did not have them. That was disappointing.

Family

8/10

Excellent

12 Mar 2014

Peter57

A nice and friendly hotel closeby Lyon centre

Very friendly and helpful staff. The hotel is 3mn away from the big city park Parc de la Tete d'Or; great for jogging, zoo visit, tropical greenhouse etc. Links with Lyon centre are very convenient and quick. Rooms are spacious and beds very comfy

8/10

Excellent

29 Jul 2013

Jim

Great for a stop over

We stopped here on our way back from south France back to Calais and it was a great base to explore Lyon, go out for a meal and stay over night refreshed ready for the next stage of the drive. Helpful reception staff with good English, nice quite rooms and secure parking. Good value for money.

Family

8/10

Excellent

27 Jul 2013

Jim

Great for a stop over

Easy to find, secure parking, very helpful staff who spoke great English

6/10

Pleasant

18 Jul 2013

Daniel

Expected more for the money

It took 3 tries to get us a room that was ready or nonsmoking. Overall not a bad hotel, but I have stayed at cheaper and better hotels in the area.

8/10

Excellent

18 Jul 2013

Verified traveler

No problems

This hotel was quite serviceable for me. I thought that it was a very good value for what I paid -- the rooms were very nice. It is also conveniently close to the university.

8/10

Excellent

04 Jul 2013

Patrice

Truly superb staff

All of the staff I interacted with went above and beyond. Dominique in the dining room and the brunette German lady at the front desk both went out of their way to make my stay comfortable.

That being said, they have European half showers where the tub is only partially enclosed and you have to hold the shower wand in your hand, so if I went back to Lyon I would stay someplace with a real shower instead.

8/10

Excellent

31 Oct 2012

Philip

Friendly staff, good value hotel

Standard 3 star hotel, but experience made better by friendly staff. Would recommend if you are looking for a decent value budget hotel.

Family

10/10

Exceptional

27 Sep 2012

TTWW

The hotel staff were very friendly, not just one of them, but everyone we dealt with (around 4 hotel staff we met during out stay). i.e. provide phone for us to make phone calls before our room ready, even help us to dial the phone number, help us to interpret French. We know zero French. They also provide bandage to my husband when he accidently cut his finger. It is a little tricky to find the front door of the hotel when taking the bus or Tram to the hotel, need to ring the door bell on the side door to get in, otherwise it would be too far to walk around to the front, we never get in from the front. It is pretty clean and well kept hotel. The door lock is very old fashion, still using traditional key. Overall, it is a nice clean place to sleep. If have time, the park at next door is huge and beautiful, too bad we didn't have time to walk through the whole park.

8/10

Excellent

04 Sep 2012

Good value

Good hotel, clean, well located.
Attendant hurried up the availability of our room so that it was available even though we arrived well before check in time.

8/10

Excellent

13 Jul 2012

Ryan

Very reasonable

Decent hotel at a price which was very good compared to others. When I first got off the tram I thought I was in an inner city area with all the high rise flats but actually over the two days I was the area was fine and is very close to the huge park de tete d'or, and for those that don't mind a 15 minute walk can get to shops and restaurants.

10/10

Exceptional

19 Apr 2012

David

Difficult to find

The hotel is fine, but difficult to find even with a satnav, if you come by public transport.

10/10

Exceptional

27 Feb 2012

Verified traveler

Great hotel!

Staff was excellant, room was clean, and bed was comfortable. What else can you ask for?

8/10

Excellent

30 Aug 2011

Verified traveler

Good Service

Very good service, very helpful stuff, located relatively far from downtown...
Convenient location if you need to access the Congress Center or University, otherwise it takes 15 minutes by bus to reach downtown/train station

8/10

Excellent

05 May 2011

Louise

Hotel Des Congress

Comfortable, quiet area, breakfast satisfactory.

4/10

Poor

07 May 2010

Mattias

May I pay my bill in EUR please ?

For some reason, the hotel staff offers me to pay my bills in a different currency than that I order in. I say firmly, both at check-in and check-out: \"I wish to pay my bill in EUR, at the rate I have booked my room.\". Yet the staff on two occasions produces bills in the different currency, and assures me, upon complaint, that indeed, the room would not be paid in the foreign currency with a very poor exchange rate as written on the bill, but in the original EUR amount. Arriving home, upon studying my account, it became clear to me that the assurances I received from this hotel were incorrect.

6/10

Pleasant

03 Feb 2010

mohanad

Not Impressed

No review

8/10

Excellent

09 Sep 2009

Good for business

Far away from the station and the centrum. The room had only centralized aircondition. The room was very spacious.

10/10