Name: SpringHill Suites St. Joseph Benton Harbor
Address: 1255 Cinema Way, Benton Harbor, 49022, US

10/10

Exceptional

17 Jul 2026

Joanne

We loved our stay!! The person at the desk was very helpful and friendly. The hotel is immaculate. The room was clean, updated-ly beautiful and comfortable. The pool, the pool is awesome! Warm water in the pool, kept in super condition.

Partner

4/10

Poor

16 Jul 2026

Norb

The breakfast was very bland, coffee wasn't available after breakfast(which thats not usually the case at most hotels).

Family_with_children

6/10

Pleasant

15 Jul 2026

Michael

N/A

Family_with_children

10/10

Exceptional

13 Jul 2026

John

Convenient location on the way Ann Arbor Michigan.

Family

10/10

Exceptional

10 Jul 2026

Brittanie

My family of 6 stayed here for 2 nights & it was perfect! Plenty of room for everyone to spread out. The staff was helpful & super friendly! Breakfast was great. The kids loved the pool. I realized on the way there I had forgotten our shampoo, conditioner, & body wash and was pleasantly surprised to see full sized bottles provided in the shower. Honestly the only downside to our stay was the bathroom doors. They are the barn style doors & there is no way to lock them, not a huge deal but our two year old wanted to see what everyone was doing in the bathroom. Overall highly recommmend!

Family_with_children

8/10

Excellent

10 Jul 2026

Marcelino

.

2/10

Poor

09 Jul 2026

Joseph

Scary, nightmare arrived at hotel with no power and no hot water, could not find it (sign wasn't lit) and nearby hotels were lit. Arrived to fire truck there, with crew inside hotel and inspecting. Luckily, card worked on door. We unpacked by phone flashlight. Loud near door voices and laughter, didn't quiet down until midnight. Finally got to sleep, at 2 am fire alarms went off for a couple of minutes. Got back to sleep and 30 minutes later, fire alarms went off again. No power until 1 pm the next day so there was no breakfast and no hot water until 4 pm. Saturday night was fine. Sunday night arrived to fire truck again, with a strong odor of natural gas. The dryers in hotel laundry were leaking. Monday, we tried to do a load of laundry (nice little laundry for guests). No detergent, asked hotel laundry across the hall for a little soap and they said they had none talk to the front desk. They had none. We walked a mile to Walmart and back for laundry detergent. Microwave in the room was not working. The toilet had a leak and was continuously running.
Looks can be deceiving, exterior very nice during day. Poor management, I will never stay at Springhill Suites again. FOR $250 PER DAY, WE WERE TAKEN ADVANTAGE OF.

Partner

2/10

Poor

06 Jul 2026

Trevor

Made an impromptu trip to Silver beach over the 4th of july weekend with my wife and three year old daughter. One of the main reasons for staying was the pool. The pool was beyond disgusting. The water had a visible sheen and an insane amount of hair floating. Not to mention the whole area looked like it had been tossed in a police raid. After it was brought to the attention of the front desk, I was given an eye roll as she explained they would not do anything for the inconvenience and maintenance would be a few hours. So unprofessional. It didnt help that the employee looked as if they just crawled out of the dumpster based upon their attire and attitude. I would recommend staying as far away from this place as possible. Oh and PS one of the most disgusting breakfast \"buffets\" you could ever experience. Do not stay here.

Friends_and_family Family

2/10

Poor

06 Jul 2026

david

There was a power outage due to a storm, but the staff was unprepared for the incident. There was also a gas leak that was downplayed. Guests were told we could check out early and not be charged for any additional days, but we were still charged for the extra day. There were NO discounts or any type offered. The power was out for 2 days and the guests were not given any type of information or updates on power outage and nothing on the gas leak. Guests had to call the fire department to report the gas leak.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Cynthia

The hotel itself was nice but the power went out at like 3pm and was out the entire stay so we only got to use the pool for an hour, no breakfast or coffee the next morning, not much emergency lighting in the evening after the sun went down. On top of all that, the fire alarms went off twice. Once at 10pm and once at 2am. We understand the weather was no fault of the staff but things could have been handled differently for guests.

Family_with_children

8/10

Excellent

23 Jun 2026

Christina

Everything as nice
The hot tea selection was limited. But not a show stopper. It was so quiet and relaxing.

10/10

Exceptional

18 Jun 2026

Michelle

Rooms were spacious and clean. Staff were helpful.

Family

10/10

Exceptional

16 Jun 2026

Patti

We had a room with a king bed and a sleep sofa. The room felt spacious and functioned well. The layout with a wide desk with frosted glass acting as a room divider between the bed and comfortable sofa was well planned. Generous closet space was appreciated as was the built in luggage rack over the HVAC unit. The HVAC unit had a setting for constant fan use which helps dampen sounds and keep the air fresh. The bathroom was also very roomy. The shower was good but floor got very slippery with use. We threw a hand towel down to help with traction as we are in our 70’s and there are no hand rails there or near toilet if you need that. It was not listed as an accessible room but could easily work as one if you use a walker. Breakfast was nice and kept clean. Standard eggs, sauage, breads, cereals, waffles, fresh fruit assortment and yogurt. Had breakfast sandwiches too but did not try one. Had a great assortment of toppings for cereal, waffles, yogurt, etc. Such as 3 kids if bits, choco chips, coconut, brown sugar, granola etc. We did not use the pool or the exercise room.
Overall the hotel was great. However be aware the area currently has no restaurants within walking distance if that is importsnt to you.

Partner

10/10

Exceptional

15 Jun 2026

sharon

Room was very clean, comfortable bed and big bathroom. Staff was very friendly.

Family

6/10

Pleasant

08 Jun 2026

Sarah

This hotel was the cheapest rate we found for a newer hotel. The sweetness of the deal did not last as long as living with a budget hotel. The pro’s: the staff was nice, our tv worked the first two days, we loved having the mini fridge and microwave in the room. We asked a staff member what we should see in Benton Harbor. He told us they have a Walmart and did not recommend anything else. (We enjoyed South Haven and Holland, Mi. Benton Harbor has a high crime rate.) When we needed clean sheets I stripped the bed, gathered and put away our personal items and left a generous tip for housekeeping. My husband let the front desk know we were leaving (10 am) and would be back around 3. Our room was not cleaned & the cleaning staff left for the day! We saw four or five cars in the parking lot during our whole stay. The lady at the front desk helped by getting me towels, sheets, garbage bags and assisted by helping me to make the bed-she said she felt bad about our room. Our tv stopped working after day 2, my husband shared with the maintenance guy what he tried to remedy it and the guy said ‘that’s what I would try too.” We were leaving the following morning so we did not accept their offer to move rooms. Also, the internet was sporadic, they were ‘changing their system over’ so hopefully future travelers will have it. Weeds were growing in the landscape and flowers pots were set on top of their planters. But the rate was definitely cheaper, whether it’s worth it is up to you!

Partner

10/10

Exceptional

07 Jun 2026

Debra

Great place to stay! It’s clean, staff is helpful, and the breakfast is fantastic!

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Kaitlyn

We were given a room with some imperfections in the beginning but given a new room that was good. Staff was very helpful and kind all around.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Kelly

Great stay and very clean. Would stay here again.

Family_with_children

10/10

Exceptional

13 May 2026

Bryan

Very nice facility

Self

10/10

Exceptional

08 Apr 2026

Ginalyn

It was really good stayed and excellent for the cleanliness.

Family_with_children

10/10

Exceptional

07 Apr 2026

Renae

Parking was great. WiFi was good.
Clean room, staff was VERY friendly and helpful. Pool was warm for the kids!

10/10

Exceptional

27 Mar 2026

Tammy

It was a excellent hotel. The rooms were clean and comfortable. Breakfast was great. Lots of choices. Close to restaurants and shopping. Staff was friendly and helpful. Definitely will stay again.

Family_with_children

8/10

Excellent

17 Mar 2026

terry

We've stayed at this facility a couple different times, so I find it satisfactory.

Partner

8/10

Excellent

12 Feb 2026

steve

The room was clean and food was good

10/10

Exceptional

27 Dec 2025

Andrew

Clean, adequate linen amount, room laid out well, front desk gentleman friendly for unscheduled late night check in, cleaning crew friendly! Missed breakfast however the room just off check in desk was clean and well organized.

Partner

10/10

Exceptional

02 Dec 2025

William

Front desk staff was very helpful when my plans for the day had changed.

8/10

Excellent

13 Oct 2025

Richard

Yes

Partner

8/10

Excellent

29 Sep 2025

Eleanore

Room was nice, trundle bed was weird. Pool area wes very m

10/10

Exceptional

25 Sep 2025

Jasmine

Very nice room clean and comfortable

Leisure Self

10/10

Exceptional

19 Sep 2025

Evelio

Great

10/10

Exceptional

12 Sep 2025

Myron

Very nice facility, and helpful staff.

8/10

Excellent

18 Aug 2025

DENNIS

Hotel is nice clean and quiet except the room next to ours. I called at the reception desk and requested a towel and they told me to come down and pick it up.

Leisure Family_with_children

8/10

Excellent

10 Aug 2025

Ann

We liked our room, and the staff was friendly. On the morning that we checked out the breakfast was a bit lacking. No coffee, waited for a while then gave up. I was also a bit disappointed in the pool area. The room was so uncomfortably hot that we decided not to swim. We will stay with SpringHill Suites again because the rooms are fantastic.

10/10

Exceptional

03 Aug 2025

Mitchell

I absolutely loved this property! They were so kind to our family from start to finish. My daughter had trouble sleeping because she forgot her medication. My wife had to drive 2 1/2 hours back home, 2 1/2 hours back to bring it to her. She woke up late for breakfast, but the staff was so kind and hooked her up anyway. They didn’t have to do that because it isn’t required. They offered to do that just because. They didn’t even know the whole situation of why she woke up late. when we go back we will use this location again!

Leisure Family_with_children

10/10

Exceptional

01 Aug 2025

Marla

Our stay was clean and the beds were comfortable. Felt safe with many other families staying in the hotel. Parking was great. The only issue was not enough luggage carts. The front desk only has 2 and definitely needs more for the amount of people needing them. Free breakfast was great. The coffee was consistently out, but the lady trying to keep up with everything was very friendly and tried to get more out as soon as possible. Overall, it was a great day and would recommend over other hotels in the area.

Leisure Family_with_children

6/10

Pleasant

31 Jul 2025

Steele

Shower door didnt shut all the way. Bathroom sink wouldnt drain. Bathroom sliding door was off track and unable to close. Decent breakfast options.

8/10

Excellent

30 Jul 2025

Alberto

Overall it was a good place to stay at. Clean and convenient. The only thing was the front desk did not have anything extra like sheets, pillows, towels.

8/10

Excellent

29 Jul 2025

David and Kim

Location

Leisure Family

6/10

Pleasant

27 Jul 2025

Kathryn

We booked this hotel to have a pleasant night swimming and having time together. The pool was not open, offered to go to the pool two hotels over, but that was not what we wanted. Disappointed.

Leisure Family

4/10

Poor

25 Jul 2025

Verified traveler

We won’t be staying here again.

We did not have room service. The refrigerator froze our food. We did not have shampoo but had 2 body wash. One kept falling on the floor and wouldn’t stay taped to the shower wall. The room was either too cold or too warm. It was hard to regulate the temperature.

Friends_and_family Family

6/10

Pleasant

24 Jul 2025

Crystal

I’ve stayed here before and had a wonderful experience but this last time wasn’t as great. I don’t know if the refrigerators in the rooms have changed but it wasn’t convenient to have a fridge that would only cool for two hours at a time. Shouldn’t have to push a button for it to kick on. After our second night we kindly asked if we could have a refresh of towels and we we returned the towels looked like they were just thrown on the couch. All the dirty/used towel still left on the bathroom floor. The trash was emptied but wasn’t replenished with new trash bags.

Leisure Family_with_children

8/10

Excellent

24 Jul 2025

Mandy

The staff was friendly enough, cleaning during your stay subpar and had to keep asking for extra towels

2/10

Poor

21 Jul 2025

Mollie

Marriott should disenfranchise this hotel

We arrived for check-in and the lobby was full of people waiting in line with one older gentleman who seemed incredibly confused trying to check everyone in. We waited approximately an hour and a half in the lobby to check in while children ran all over the place, screaming and practically knocking guess over. Finally, after we checked in, we went to dinner and went to our rooms after returning to the hotel. This was a typical Marriott hotel room and I as usual got the accessible room. The room was freezing no matter what I did. I could hear the guy in the next room roll over in the middle of the night. The wallpaper was literally falling off the walls. Literally stay anywhere else.b

Friends_and_family Friends

8/10

Excellent

21 Jul 2025

Myron

Only disappointment wasn’t staff/hotel. Family with small children above us let them roam loudly until late at night, and we heard every foot stomp through the ceiling.

Leisure Family

8/10

Excellent

06 Jul 2025

Jessica

Hotel is clean and conveniently located. The morning staff was wonderful, and the breakfast was great. Staff at check in was not friendly, and we were unable to get two extra towels for our room (four people on the reservation, only two towels allowed at a time is what we were told)

Family_with_children

8/10

Excellent

06 Jul 2025

terry

It works for what we had going on.

Leisure Family

6/10

Pleasant

05 Jul 2025

Ashley

Staff, great! Towels, negative ... 700 for two nights and only 3 towels for 4 people? Ridiculous

Leisure Family_with_children

2/10

Poor

05 Jul 2025

Robert

The property manager, Zac (no “h” on the end according to staff), REFUSED to talk to me because I used a third party (Orbitz) non-refundable reservation. The manager literally hid in the office. I was so enraged that I almost went behind the desk and almost called the police.

As a Marriott Bovoy member, I have never been so disrespected. This is because the staff and manager have ZERO accountability, in their minds, to reservations booked through an agency.

I will NEVER use Marriott again. I will now always book Hilton.

6/10

Pleasant

05 Jul 2025

Meghan

Some parts of the hotel looked like they needed fixed. The couch bed was dirty, but the room was nice. Except the ceiling in the bathroom needed repaired. The pool was cold and the pool room was roasting. Some staff were friendly and others were rude. Free breakfast was convenient and it was a quick drive to Silver Beach. The stay was fine, but I don’t think we’ll be back.

Leisure Family_with_children

8/10

Excellent

04 Jul 2025

Jennifer

Aiden at check in was very nice. Unfortunately, we were unable to use the television as there was no signal. We were told hotel maintenance staff was not available. We did attempt to reset the cable box without success.

Partner

10/10

Exceptional

04 Jul 2025

Roger

.

Leisure Family

8/10

Excellent

29 Jun 2025

Gracia

Room had no towels and no coffee cups for morning. Just a maid issue probably. All in all, the room was clean

Leisure

2/10

Poor

27 Jun 2025

JOHN

My experience was almost so bad as to be funny. We had a significant number of service complaints which we took up with the manager. When I posted a negative online review, he literally ejected us from the stay, giving us thirty minutes to pack our bags. You can't make this up.

Business Partner

10/10

Exceptional

20 Jun 2025

Shantel

Great hotel

Super friendly hotel staff! Beautiful spacious rooms. We really only had two complaints but honestly it isn’t a reflection on the hotel.
1. The second night we stayed the fire alarm kept going off. It was annoying but again no reflection on the hotel.
2. There was a group of guests that were extremely rude, not just to us but to the hotel staff. Our last two mornings my husband and son went down for breakfast and only came back with coffee ss some of the guests acted as though they had never seen food before so they piled their multiple plates and left nothing for other guests, we had to go out to eat breakfast which wasn’t budgeted but not a big deal. We were appalled the way they spoke to the hotel staff and other guests.
We will definitely be coming back again as BH is where I am from and we come back yearly to visit family.

Friends_and_family Family

8/10

Excellent

20 Jun 2025

federico

The breakfast area was not replenish. Some guest were not able to eat breakfast. The body wash in our room was very little that it ran out.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

john

Great stay as a part of a longer trip

Friends_and_family Family

8/10

Excellent

28 May 2025

Matt

Everything was very clean. Only thing I would say is that the hotel wifi was not good

Business

2/10

Poor

27 May 2025

Mahmoud

Noisy, reserved two nights cut it short to one night.

Leisure

10/10

Exceptional

18 May 2025

LICCI

Comfortable rooms and great front desk staff!

2/10

Poor

15 May 2025

Detrice

The room was dirty my son couldn’t even sleep on the sofa bed

Friends_and_family Family

6/10

Pleasant

02 May 2025

Deborah

I booked the handicap room with accessible shower. When I arrived to the hotel it was booked. How is that possible. The room shouldn’t have been available for me to book if it was occupied. Then they only have one handicap room with an accessible shower. When the patrons left. I was told the room was available. My family and I was there for a funeral. During the repast my husband and I had to switch rooms. When we arrive to the repast it was over. Just highly disappointed.

Leisure Family

8/10

Excellent

27 Apr 2025

Deborah

Best area to stay in Benton Harbor

Friends_and_family Family

10/10

Exceptional

11 Apr 2025

Marelesha

Nice and friendly staff

Leisure Family

10/10

Exceptional

09 Apr 2025

Eric

Perfect

Perfect

Business

8/10

Excellent

04 Apr 2025

Verified traveler

Quick Stop

Lovely new hotel.

Partner

6/10

Pleasant

30 Mar 2025

Michael

Okayest Stay.

The rooms were decorated nicely, they were mostly clean but the backside of the bathroom door had lots of some sort of soap/scum film (room 411) on it.

The staff was friendly. The lobby was nice. The room amenities were appreciated. (Microwave, fridge, desk, couch, tv, heat/ac with good controls)

Sadly the ‘Free’ WiFi was so terrible it should not be listed as an amenity - that’s a con. I knocked a star for this. 0.35mbps. They charge $5 to get ‘premium’ but we didn’t purchase it since the free stuff was so bad and no guarantee of service or speed at $5. Internet 1/3000th the speed you have at home isn’t internet at all.

The last concern is a design oversight. There is only a sliding barn door for the bathroom. A traditional close-able door at the toilet would be more ideal providing real privacy that’s appreciated in a small space.

Partner

8/10

Excellent

08 Mar 2025

Rodalin

Accommodation for 6 people

Leisure Family

8/10

Excellent

08 Mar 2025

Rodalin

Can accommodate 6 people in a room.

Leisure Family

8/10

Excellent

18 Feb 2025

steve

Everything was enjoyable

Leisure

10/10

Exceptional

28 Dec 2024

Sherry

Very nice

10/10

Exceptional

27 Oct 2024

Tonya

The only thing we could really say we weren't thrilled about was the comfort of the bed. It is quite run down. Other than that, the room and hotel were clean and beautiful.

Partner

10/10

Exceptional

02 Sep 2024

RICK

Very nice clean and updated. Staff was very nice and helpful.

Leisure Family

10/10

Exceptional

27 Aug 2024

cindy

Very nice place to stay.

Leisure Family

8/10

Excellent

21 Aug 2024

Jan

Nice stay

10/10

Exceptional

17 Aug 2024

Don

Very clean and comfortable.
The staff was friendly and helpful when needed.
Would stay again!

Family

10/10

Exceptional

16 Aug 2024

Paola

Very clean and good breakfast

4/10

Poor

08 Aug 2024

Ricardo

So so stay wouldn't come back

We stayed for a couple of days the ptact unit air filters were dirty .nthe unit in itself was noisy specially at 2 am. Had to adjust the cover to make it stop . The sliding door to the bathroom woul.get stuck . The stand up shower didn't seal very well so water got all over the bathroom floor.

Friends_and_family Family

6/10

Pleasant

03 Aug 2024

Lori

Very average hotel. Only really good trait was cleanliness. Breakfast buffet was average but good.

Leisure Friends

10/10

Exceptional

19 Jul 2024

Donald

nice

Business Partner

2/10

Poor

18 Jul 2024

Fatma

the staff is oriented to make excusess rather than find solutions to our requests. breakfast is not rich in variety and insufficent. the pool was small and dirty. the hotel was a dissappointment.

Leisure Family

4/10

Poor

11 Jul 2024

Lisa

It was fine

Leisure Family

10/10

Exceptional

08 Jul 2024

Kassie

Very relaxing and easy time pool was clean and not very busy. Will book again :)

Leisure Partner

8/10

Excellent

04 Jul 2024

Vivek

It’s clean and fairly modern

10/10

Exceptional

04 Jul 2024

Sherrita

Just close enough to the beach without the expense

The stay was excellent. The air blows COLD! I personally loved ut as Iam often hot. I had a small issue with the TV, it was reported on a Sunday so i knew nothing would be resolved due to low maintenance staff. I checked in Monday morning and the woman at the front (forgot her name) was a big help. She got me in another room quickly, and went the extra mile to bring me a luggage rack and my new key to my door.

All the staff was friendly and helpful. The hotel is very clean. They also have comfy beds and the couch was comfortable too. I especially loved all of the lighting in the room. You could choose what lights or lamps to use, it wasn't the typical one switch. I saw the pool but did not use it, as I spent time at the beach nearby. The pool area was small and without a hot tub which is normally my preference.
There are outdoor seating spaces in the front and on the side of the hotel. The one in the front has a firepit. Breakfast is the typical pre-cooked items and a waffle making station. They have 3 waffle irons which helps move the line. The staff remain visible and consistently refilling items and cleaning the area.
The hotel is in a hotel district so several hotels are grouped together. Just around the corner is Walmart and a few other retail places that are helpful when traveling.

Self

2/10

Poor

29 Jun 2024

Crystal

.

10/10

Exceptional

22 Jun 2024

Jamie

We came to town for the funeral and found the location to be convenient. Rooms were clean and overall in good condition.

Leisure Partner

10/10

Exceptional

19 Jun 2024

Laura

Very comfortable and clean

Leisure Family

10/10

Exceptional

17 Jun 2024

Janice

Very clean hotel!

Leisure Partner

10/10

Exceptional

08 Jun 2024

Linda

Very clean!

Leisure Family

10/10

Exceptional

04 Jun 2024

Joann

Good facility

Leisure

10/10

Exceptional

19 May 2024

HELEN

Very nice hotel…spacious room and super clean:)

Leisure Partner

10/10

Exceptional

12 May 2024

Anthony

Great place

10/10

Exceptional

07 Apr 2024

Jerry

breakfast was great, nice room, it's all new

Self

10/10

Exceptional

30 Mar 2024

Rhonda

Great place to stay

Rooms were spacious and comfy. Bathroom was spacious and clean. Enjoyed having refrigerator and microwave that worked and desk area plus comfy let out couch. Great for large families. Or just having your own little space.

Friends_and_family Family

8/10

Excellent

27 Mar 2024

William

The hotel was a beautiful place. The breakfast was good. My only complaint is the bed sits very close to the a/c unit so it blows directly onto the bed making it uncomfortable at night. Otherwise it was a wonderful hotel.

Leisure Family

10/10

Exceptional

26 Mar 2024

Anna

Great stay!

Very modern and clean hotel. Room was clean and spacious. Breakfast satisfied our appetites.

Friends_and_family Friends

6/10

Pleasant

20 Mar 2024

Johanna

Not sure I’d stay twice

Check in was quick. There were 0 luggage carts- and I was put on the third floor! Get to room- thermostat was set in air and 60 degrees! Sat down at desk- desk chair was broke and wobbly tipping me out. No one refilled the shampoo bottle in shower. It’s was an ehhh stay for two days

Business

10/10

Exceptional

01 Mar 2024

Andrei

Thank you

Leisure Family

10/10

Exceptional

27 Feb 2024

Jennifer

I will be back -

I wasn't sure about the hotel when I first pulled up - the outside is not anything special. However it was wonderful - great friendly service, huge room and bathroom. Excellent breakfast with attentive employees. Close to restaurants and shopping. I will definitely be back.

Business

10/10

Exceptional

25 Feb 2024

Rich

Clean and comfortable. Close to anything you may need.

Leisure Partner