Comfort Suites Benton Harbor

6/10

Pleasant

08 Mar 2026

Rachael

Room was clean the pool wasn't open

8/10

Excellent

06 Mar 2026

Thomas

Yes

8/10

Excellent

05 Mar 2026

Bethany

The room was clean and the bed was really comfortable. There was plenty of parking available. Staff was friendly when they were around, but you had to ring a bell to get them to the front desk. Overall it was a nice stay.

Self

6/10

Pleasant

08 Feb 2026

Cesar

.

Business

6/10

Pleasant

01 Feb 2026

Nickie

The room was fine. The wallpaper was coming off the wall. But I felt it was clean. The bed was comfortable. There is a musty smell when walking into the lobby. Stayed for 2 nights and the parking lot was never plowed. Whenever in the parking lot there was a concern that myself or the people i was with could fall and get hurt! Also the pool was closed by the health department!

Friends_and_family Family

2/10

Poor

18 Jan 2026

Meghan

Did not get the room I paid for which was a Jacuzzi room, had to try two other rooms before I finally got one because the keys were not working properly. The pool was down and was not told before I checked in, when I got to the room the fridge was open so it wasn't cold and wouldn't get anything cold. The clerk at the desk wouldn't give me my money back either and I was only there about maybe an hour before I checked out and said there's nothing he can do about returning my money which I paid for in cash!

Family

2/10

Poor

31 Dec 2025

Isaiah

There were bugs.

6/10

Pleasant

28 Dec 2025

Joshua J

The staff was nice. the place wasn't dirty. but the pool wasn't working which made my kids disappointed and I paid for the 2 queen beds and got 2 full beds which for two people is very uncomfortable and I couldn't sleep very well. All in all it wasn't a bad place it was just a little disappointing.

Leisure Family_with_children

6/10

Pleasant

07 Dec 2025

Billy

They changed me $100 deposit and never got it back

Partner

10/10

Exceptional

04 Dec 2025

Jim

Very clean and the bed was luxurious. Had a great nights sleep at a very reasonable price.

Friends_and_family Family

2/10

Poor

02 Dec 2025

Anthelon

There was no tv service and they knew ahead of my check-in and dis not inform me. The parking lot was very slippery because of ice. The phone in my room did not work so i had to go down stairs to the front desk to let them know. The guy tried to brushed things off like it wasnt no issue. I would like a discount or refund but was told that they could not do it on their end because i went thru you.guys

Business

4/10

Poor

30 Nov 2025

Darlene

TV's didn't work, refrigerator had over 3 inches of ice block that resulted in the staff trying to defrost the refrigerator, microwave on desk (or it may have been the electrical panel didn't work), and on top of all of this I fell, slipping on ice and snow in the parking lot entrance because no one bothered to shovel or put salt down after knowing of the weather conditions!

2/10

Poor

14 Nov 2025

Zack

The room was gross. There were stains on the walls, lamps, and furniture. The bathroom door did not close all the way and there was no curtain on the shower. Plus the towels had stains on them as well.

8/10

Excellent

12 Nov 2025

Larry

Microwave, Fridge, Free Breakfast

Business

2/10

Poor

28 Oct 2025

CATHERINE

Everything was clean, but stained from furniture to walls. The bathroom had a lot of water damage. Staff was nice and friendly.

Partner

4/10

Poor

19 Oct 2025

Kathi

If you like the smell of marijuana the moment you walk through the door and stronger in hallways, this is a great hotel for you

Leisure Family

10/10

Exceptional

12 Oct 2025

Ireen

Good place

8/10

Excellent

05 Oct 2025

Kelly

Breakfast was standard. Room could have been cleaner, especially the bathroom. Air conditioning did not keep up smelled musty. Staff did assist with any special requests.

Leisure Family

8/10

Excellent

04 Oct 2025

Andrew

Clean room, staff was nice. Coffee machine was not working in the breakfast area, and no other way they would provide coffee

Partner

8/10

Excellent

01 Oct 2025

ROBBIN

Close to highway, but quiet, clean room, firm bed

Leisure Partner

10/10

Exceptional

26 Sep 2025

Jacquelyn

Very nice place to stay

Leisure Partner

10/10

Exceptional

24 Sep 2025

RuthAnn

Over all very nice stay. Three negatives that didn't impact our stay too much....but need addressing.....
1. Shower head was old with buildup. 20 dollar fix...it needs replacing. And there was no water pressure. The sink, on the other hand, had great pressure. Weird.
2. In the bathroom...the wallpaper was coming off which looks bad.
3. Hair dryer outside plastic broken, showing inner metal. Probably not too safe. Again, they are about 20 bucks....replace it asap. Room 222.

I'd absolutely stay again.

Leisure Family

10/10

Exceptional

19 Sep 2025

Kathy

Comfy

Great place to stay for a night. Good breakfast.

Partner

10/10

Exceptional

19 Sep 2025

Tamika

Very quiet and clean

8/10

Excellent

18 Sep 2025

Samantha

Hotel is conivently located. Cleaning could use a little more attention.

Leisure Family_with_children

8/10

Excellent

16 Sep 2025

Cheryl

Although there were obvious areas of deep cleaning (such as the bathroom tub, around the sofa and walls), it was clean enough to stay in. The room chair was hard to move around and could have been updated and the sofa bed mattress was really disgusting and uncomfortable to sleep on.

Friends_and_family Family

2/10

Poor

15 Sep 2025

Deborah

Needs a deep cleaning

Bathroom
Dirty sink, toilet, tub, floor
Spots on couch
Holes in room darkening drapes
3\" spot on drapes

Partner

8/10

Excellent

13 Sep 2025

Randi

Easy access to the freeway (there was construction at the time, but nothing too horrid for Michigan). Great staff, they were very friendly and also able to accommodate a late checkout. Comfy bed and clean room/bathroom.
Would not recommend breakfast unless you absolutely have to. Overall, a lovely stay!

4/10

Poor

07 Sep 2025

Ashley

Our room smelled of mildew, missing light fixture covers & had a broken toilet seat cover. Thankfully we were only here to sleep. Definitely wouldn’t recommend.

Partner

2/10

Poor

05 Sep 2025

jennifer

When I made the reservation at this hotel, I was looking for a place to stay with my pet. My reservation said it was with a dog, but when we arrived, they didn't allow pets. I need my money back because I had to pay for the night at another hotel.

Business_and_leisure Family

4/10

Poor

03 Sep 2025

SANDY

Too expensive for experience

Clean room but old, damaged furniture. No USB connections available (outdated). Not many bathroom amenities. Breakfast was less than great.

Partner

10/10

Exceptional

02 Sep 2025

Debi

Good hotel, nice staff.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Kathy

The staff was great. Location worked well for the wedding we attended.

10/10

Exceptional

24 Aug 2025

mary

Excellent property, clean, wonderful staff, easy access, and safe environment.

Leisure

6/10

Pleasant

24 Aug 2025

Rodalin

Thank you for the opportunity to share feedback. I believe the place would greatly benefit from some upgrading to make it more comfortable and welcoming. I also noticed that the smell of disinfectant was quite strong and seemed to combine with an unhygienic odor. Improving ventilation and overall cleanliness would help create a fresher and more pleasant environment

Leisure Family

2/10

Poor

18 Aug 2025

Markus

We checked into room 216 at night. The following morning we discovered that a previous guest had puked in the NE corner of the room. There was dried puke stain on the wall and a dried pile of puke on the carpet behind the side table by the sofa. The room service apparently overlooked this during room cleaning and they rented this room in these conditions. Hotel management came up to room and took a picture upon complaint. We asked for a comp. No refund or future credit given even after later complaints. Travelers beware! A stay there can be very disgusting.

Business Partner

8/10

Excellent

16 Aug 2025

bill

Liked being close to beaches. Add some heathy options for breakfast

Leisure Partner

6/10

Pleasant

15 Aug 2025

Jade

We stayed three nights. The pool was closed for 3/4 of our stay. Had to kill four bugs in our room. The hotel location itself seemed okay, but the surrounding neighborhoods did not feel safe. The breakfast was mediocre, but we accepted that - as it was free.

Cheaper than other hotels in the area. I prefer nicer hotels. But given the price, this was okay for our family.

Leisure Family_with_children

2/10

Poor

14 Aug 2025

Jessica

Far and away the worst hotel I have ever stayed in. Everything was dirty or sticky or both, we checked in late and really had no other option other than to stay, but I wish that we hadn't. My spouse and I were traveling with two children under the age of seven and booked a room with a king size bed and a pull-out couch. The couch looked like there had been a murder and there was literally crusty old vomit on the wall next to the couch. The bathtub was filthy and I made the kids leave their shoes on after I touched the carpet. In my bare feet. I've stayed in a lot of places and have lived in many cities and small towns across America and Europe, and I have never ever stayed in a place as gross as this. The folks who on this place should really be ashamed of themselves.

Family_with_children

4/10

Poor

13 Aug 2025

James

For the cost i paid was not worth it, it should have been a little more cheaper. The service was great. But the building and rooms and the cable channels. Needs some upgraded, its a ok place but the cost needs to met the building and rooms also cleanness

Business_and_leisure Self

2/10

Poor

10 Aug 2025

Aaron

seek other alternatives

the hotel is unjustifiably expensive. it is worn down, dirty, the service is awful, and though they advertise a pool, it always seems to be out of service. other than the location, there is nothing redeeming about this hotel and would strongly suggest looking elsewhere. the pull out sofa was dirty and uncomfortable. the blankets on the bed were gross. the bathroom smelled of mildew and when a toilet got plugged up, there was no one there to take care of it. as i said, look elsewhere!!

4/10

Poor

09 Aug 2025

Lynn

Paid too much for a dirty room.

Bathroom not clean. Our towels were put on very dusty shelves, dead bugs under sink in plain view and white powdery stuff on the floor by the tub/shower. Pool was very cold and jacuzzi was also cold.

Partner

10/10

Exceptional

08 Aug 2025

Lynette

The staff was extremely nice and helpful. Hotel was clean and the air conditioning was cold.

I stay here whenever I'm in town. They are doing major road construction right now, but that's not the fault of the hotel.

Leisure Self

4/10

Poor

07 Aug 2025

sothea

Just one night

We just stayed a night, the couch was stained and when we pulled out the pull out couch it was ripped and completely stained. There was leftover trash from the previous occupants that stayed there. I felt like I was itching all night. I highly doubt I will book there again.

Friends_and_family Family

4/10

Poor

07 Aug 2025

Jonathon

Property was rough.

Business Self

8/10

Excellent

01 Aug 2025

Kevin

Room was clean and comfortable.

Business Self

6/10

Pleasant

01 Aug 2025

Kristy

A couple stains on blankets and sheets, missing cover for ceiling light, and the air conditioning didn’t work well but front desk gave us a small fan that helped. Staff was nice. They were working on the pool, but let us swim. Breakfast was good. Would stay there again.

Leisure Family

4/10

Poor

27 Jul 2025

Jill L

The bathroom floor wheb I walked in had a puddle in the middle of the floor. I hadnt turned in the shower or any thing. The desk clerk jusr gave me more towels to soak up the water.

Leisure Self

4/10

Poor

22 Jul 2025

Jennifer

Not to impressing

The room right off the bat smelled like Marijuana. Their was a piece of plastic covering the smoke detector. Called the office to let them know but they never came up to take it off and stayed there for 2 days.bathroom smelled of heavy mildew.bed was awful so stiff felt like i was laying on a board.lights were missing in the bathroom.

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

Northern

Quiet and roomy.

Business_and_leisure Family_with_children

6/10

Pleasant

21 Jul 2025

Jerry

Bed was comfortable. Sheets & towels clean. Property was tired, could use a remodel.

10/10

Exceptional

21 Jul 2025

Howard

The staff was great people. I will come back again.

Leisure Partner

4/10

Poor

20 Jul 2025

Katherine

The room wasn’t clean - there was hair and stains on everything. All the furniture and walls were scuffed up, stained, or peeling. The pool was unavailable for use. Overall felt gross and we were glad to only be staying one night.

Leisure Friends

6/10

Pleasant

20 Jul 2025

Ginger

Older property that has not been updated. Pool not working, Stained ceiling.

Leisure Family_with_children

4/10

Poor

19 Jul 2025

Karen

During the 3 day stay the beds were never made, trash cans not emptied, shower curtain was filthy on the bottom and hair on the bathroom floor upon arrival which remained there throughout our stay.

8/10

Excellent

15 Jul 2025

Lijian

1. The closet door seems missing. I expect a dressing mirror should be on the door, but the door is not there. maybe it is removed on purpose
2. The Men's room in the lobby was dirty, clogged toilet. Appear that someone made the mass there

Otherwise, it was good. I really like the spacious room in Comfort Suite. I have booked Comfort Suite everywhere I go, if I can find.

Business_and_leisure Family

4/10

Poor

15 Jul 2025

Eric

The hotel was generally clean, but much of the hotel was not in working order. There was a slight smell of mildew in the air.
The guests at the hotel were very loud all night.

The rooms were old and in need of a refresh. The beds were clean but there was no extra bedding for the pullout bed. There were no shower curtains in the bathroom and the doors didn’t shut properly. Frankly it was over-priced for the quality of the place.

8/10

Excellent

13 Jul 2025

Laura

Good for a quick stay

Nice, spacious room. Exactly as we requested. Worked well for our needs.

Friends_and_family Friends

2/10

Poor

06 Jul 2025

Brianna

AWFUL

During my stay at this location, upon entering the room it was filthy. The inside of the microwave had food splattered inside so I just chose to ignore it and not use it. The sofa bed was filthy, had no sheets on them and a disgustingly filthy airpod case stuck between the bed. I had to repeatedly ask for towels, no one had come to clean my room since I checked in, besides one time (because they were suppose to be retrieving the crack pipe underneath the couch that my 4 year old daughter grabbed). I told the front desk about the situation, they said “so sorry, I’ll have housekeeping come and get that”, which they did not. It was very unsettling, it felt as if the room hadn’t been cleaned besides the beds being made. The room itself smelled of nothing but SMOKE. Which I found confusing because the room I selected was a SMOKE FREE room. Towels, we had been given had been stained, which led to us having to ask for more. The service at this hotel was NOT good! This use to be one of my FAVORITE hotels to stay at but not anymore.

Friends_and_family Family

6/10

Pleasant

06 Jul 2025

Christina

A little disappointed the pool was closed as being renovated as thst is why we chose the hotel. It is close to a lot as well and only 14 minutes from St. Joseph where we wanted to go to the beach. Would have given a higher rating if pool was open. The site should have had something sting pool was closed or offer like a 10% discount or something.

Leisure Family_with_children

2/10

Poor

05 Jul 2025

Jesus A

Muy susio

6/10

Pleasant

03 Jul 2025

Verified traveler

Price reflects condition

Pool is out of order \"indefinitely.\" Breakfast was standard. Waffle maker and mediocre hot & cold items. Hotel is a little run-down but clean.

Friends_and_family Family

4/10

Poor

02 Jul 2025

Dewayne

Well

It was a little crappy, was under construction the pool was closed the paint was falling off the wall in the room the bath tub was dirty and didn't have towels or extra blankets for my oldest child who slept on the pull out bed. They finally got us what we needed the next day.

Friends_and_family Family

2/10

Poor

27 Jun 2025

Chad

Pool is permanently closed. Furniture was disheveled, phone unplugged, tv unplugged. Surfaces are clearly damaged and unclean. Smoke detector missing, bare wires hanging from the ceiling.

Leisure

4/10

Poor

26 Jun 2025

Scott

Gross dirty pull out sleeper couch full of food crumbs and stains. Surfaces weren’t cleaned

2/10

Poor

26 Jun 2025

Tiffany

Where do I start? Upon check in the young man tried to give us a one king bed room even though I booked a 2 queen bed for all 3 of us.
Smells of marijuana.
The pool was closed until further noticed.
Room key had to be reset everyday or it wouldn’t work.
Only one ice machine for whole hotel and it barely worked.
Never got clean towels unless I asked.
Housekeeping never cleaned my room the 4 days I was there.
Had to ask for a shower curtain so we could shower.
Room itself was not clean, the telephone was filthy, furniture seriously outdated.
Just over all. It a good experience and I won’t go there again.

Leisure Family_with_children

2/10

Poor

22 Jun 2025

Jaclyn

Was very horrible! Stay from this location and the Stevensville location was rude and inconsiderate of people. We found other individuals clothing items in our room and items was broke as well. Pool was not accessible.very very disappointed. WILL NOT be coming back to staff and condition of both places.

Business

2/10

Poor

22 Jun 2025

Nathaniel

First thing is they did not let anyone know that their pool was closed. Then we get into our room and there was a bunch of of trash behind the bed. Cupcakes wrappers and just a whole bunch of crumbs! We pull out the pull out bed and it is so nasty i wouldnt even let my daughter sleep on it with the sheet covering it. We had to move rooms to get into the new room and find a chip bag that was empty on the floor but we just decided to go eat and leave first thing in the morning. Very bad experience! Will not stay again.

4/10

Poor

21 Jun 2025

Nellie

Poor service and the rooms were not clean. Poorly maintained and the food was terrible

8/10

Excellent

17 Jun 2025

Robert

Everything was good accept for the fact that I've been there like 3 times in the last month and each time the pool has been closed and the juice has been warm. These things need to be fixed.

Partner

8/10

Excellent

10 Jun 2025

Robert

It was nice. A little noisy.

Partner

6/10

Pleasant

09 Jun 2025

Lissette

Pool is closed as of June 7th 2025

Leisure Family_with_children

10/10

Exceptional

08 Jun 2025

Tihate

It was decent

8/10

Excellent

08 Jun 2025

Theresa

Ok

4/10

Poor

07 Jun 2025

Tiffany

First room had a missing remote, broken phone to call front desk, and they tried fixing the tv that was broken until we asked for a new room. New room had dirty sheets with stains, and 2 chairs missing that were in our first room. Overall had a smell and felt dirty.

8/10

Excellent

04 Jun 2025

Janel

Quiet and comfortable.

Leisure Partner

8/10

Excellent

04 Jun 2025

Janel

Quiet, comfortable, clean.

Leisure Partner

2/10

Poor

01 Jun 2025

Clint

First thing when you walk in you are hit with a smell that will continue all the way to your room. Room was semi clean, makeup on the toilet back, that wiped off with a little effort. The dead bolt wouldn't lock unless I lifted up on the door very hard. Paint and wall paper coming off, black out curtain looked like a lion got ahold of it. Turn the TV on and its automatically on an extremely loud static channel. Oh and the shower!! Absolutley horrible, the water trickled out of the shower head, there was more pressure in the sink!! Honestly dont even think it was worth the price paid. Wish i would've opted for a different place.

Partner

6/10

Pleasant

31 May 2025

Tiffany

Breakfast was great! The doors in our room were very dirty and the 3rd floor window was left open with no screen.

Leisure Family_with_children

4/10

Poor

30 May 2025

Jessica

Not As Advertised

There is no pool or hot tub. The room was dirty. Our toilet seat kept falling off the toilet.

Friends_and_family Family

8/10

Excellent

29 May 2025

Dominique

Need to update their's TV and bedding

Business_and_leisure Self

6/10

Pleasant

25 May 2025

Felissha

I liked that this hotel is close to quite a few restaurants and stores. The staff was very friendly and accommodating. I took two stars off because their pool is down and from other reviews has been down since sometime last year (I was hoping this would have been resolved, but whatever the issue is with the pool, it has had it down for at least a year). We also ended up having to switch rooms because the mattress in our first room was stained so badly and whatever had been spilled on it had bled through to the mattress pad (which was cheap and thin btw). But, even in the new room there were stains on the mattress, cover, and towels. I think anything that is visibly stained and does not come clean with washing or scrubbing it, should be replaced. I will add the place did look and smell clean. The hallway leading to our room smelled quite lovely. But the stains on everything soiled this hotel for me and I would not stay here again.

Leisure Partner

10/10

Exceptional

25 May 2025

Lakeysha

Nice for the price

Leisure Family_with_children

2/10

Poor

16 May 2025

Sharon

Horrible overnight

The room was dirty, the smoke alarm was missing and door wouldn’t lock and the water didn’t drain out of the tub. Then I explained everything to the front desk and all they offered was 20% off my next stay. That was a joke. Never again do I want to stay there.

Friends_and_family Family

6/10

Pleasant

16 Mar 2025

Verified traveler

Was not happy to find the pool was not available

Friends_and_family Friends

6/10

Pleasant

29 Jan 2025

Lashonda

Good for the price I paid

I've stayed at this location several times over the years. I chose it this trip due to the price. I noticed that it was under new management. Cons - the parking lot wasnt plowed upon my arrival around 4p. The furniture's wood surfacing need repair. TV is smaller than on my previous stays. Bathroom toiletries are cheap. Only 1 set of towels for 2 guests. Pros- shower water pressure was good. Bed comfortable. Staff pleasant. Love the multiple electrical outlets. Floor/carpet was clean. There was an extra blanket. I travel and stay at lots of diifferent hotels. I only needed a night to sleep. The cost was the selling point this time and it was clean. I'm familiar with the area and will likely choose a different option on my next trip there.

Self

10/10

Exceptional

20 Jan 2025

Thang

Nice peaceful and safe 👌🌟

Business_and_leisure Self

8/10

Excellent

01 Jan 2025

Shantel

Good

Friends_and_family Family

4/10

Poor

29 Dec 2024

Brandon

Basic as could be

Pool closed no vending machines or snack bar awful tv old small minifridge. Horrible view

Self

2/10

Poor

27 Dec 2024

Anthony

Booked wrong day couldnt get the dates changed,or a refund

6/10

Pleasant

21 Dec 2024

Samir

The lobby smelled old and the water in the shower had no pressure and so weak, they were being cheap about the water and that’s bad, I didn’t enjoy my shower.

Business Self

2/10

Poor

08 Dec 2024

Joel

Worst hotel ever

Terrible place to stay I would have rather slept in a cardboard box under a bridge than to stay there extremely dirty rude service smells like a sewer don’t stay here

Friends_and_family Family

2/10

Poor

29 Nov 2024

Kertrell

If this is CHOICE HOTELS BRAND STANDARD I WILL NEVER STAY AGAIN!!! Roach infested and dirty toilets. 3 rooms and each was infested.

Leisure Family

2/10

Poor

29 Nov 2024

Nicholas

Cockroach on toilet when we walked in.

6/10

Pleasant

23 Nov 2024

Neptali

Old place, smell old, nothing close

Business Family

8/10

Excellent

21 Nov 2024

Mui

Property is old . The bed make squirt sound

Leisure Partner

8/10

Excellent

11 Nov 2024

Verified traveler

Decent Hotel for the price

Hotel was good, not great. For the price, it was definitely a value.

Friends_and_family Family

4/10

Poor

03 Nov 2024

Tequila

Hotel off of the Expressway

When we arrived the clerk had trouble identifying my reservation. Attempted to charge me after I already paid through Hotel.com. Once we finally made it to our room we noticed the toilet was not cleaned and the lock to the door was broken off. We were then provided another room in which the toilet also wasn’t cleaned and there was a roach crawling on the wall in the washroom. Since we got in so late we stayed the night by placing all of our items closed on the table. The next morning I asked the cleaning lady for some cleaning items so I could clean the toilet and we left that morning even though I had booked it for a two day stay. My husband said my expectations should not have been so high since the hotel was off of the expressway.

Partner

4/10

Poor

02 Nov 2024

Destiny

It had cockeroaches in the public bathroom in the lobby. The guest I came with had to move rooms because they found one lying on their bed coming in first night. My fiancé let the guy on staff know and he thought it was a joke.

Leisure Family

8/10

Excellent

28 Oct 2024

Garret

Friendly staff clean room.
Pool was closed.