Name: Courtyard by Marriott St. Joseph Benton Harbor
Address: 1295 Cinema Way, Benton Harbor, 49022, US

10/10

Exceptional

30 Jul 2026

Melissa

Super clean and modern with a great front desk staff! No complaints!

10/10

Exceptional

30 Jul 2026

Sandra

Staff were so nice. Rooms were clean. We will definitely be back.

8/10

Excellent

26 Jul 2026

Steve

The bed wasn’t ADA required height. It was too low for a wheelchair transfer.

6/10

Pleasant

25 Jul 2026

Carol

Although the hotel was clean and the room adequately sourced, several things bothered me. First, although we requested housekeeping, it was not done until we called twice. Second, my credit card was charged $40 when we checked in for incidentals and it will be returned within 2-4 days. I have never heard of this and I will need to keep checking my account to make sure it happens. Not very customer friendly!

10/10

Exceptional

24 Jul 2026

Ashleigh

As soon as we walked in we were greeted by a very nice and helpful worker. The hotel was clean and sooo nice.

10/10

Exceptional

19 Jul 2026

Sandra

Yes

10/10

Exceptional

18 Jul 2026

Carmen

We loved absolutely everything, very clean and quiet but the shower was clogged, besides that everything was great

Partner

2/10

Poor

16 Jul 2026

Lisa

Room 301 has a musty smell. Front desk knew about the smell but still sold the room to us and I’m sure other visitors. They said that they have shampoo the carpet but cannot determine where the smell is coming from. Their solution was to try and offer a $20 credit, which I denied and cancelled my entire reservation with them. Front desk also mentioned that it’s only that room and no other rooms in the hotel, supposedly.

Family_with_children

10/10

Exceptional

13 Jul 2026

Sarah

None

Family_with_children

10/10

Exceptional

07 Jul 2026

Anita

Great accommodations.

Friends

6/10

Pleasant

07 Jul 2026

joshua

The first room has stains on it sheets and they quickly swap this out to another room. I checked the sheets. They looked OK and then laying down I saw what looked like barbecue sauce or marinara sauce on the pillow so I’d ask for a new pillowcase, which came promptly. This is more about Expedia complaint, but I bought the insurance in case of a cancellation which I tried to use because my wife is so pregnant. We really didn’t wanna go, but you had to cancel the reservation a week in advance and order to get a full refund. Kind of a waste of money IMO.

Family

8/10

Excellent

06 Jul 2026

Emanuel

Really good experience. No complaints

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Luz

Very well maintaned and great location.

Partner

10/10

Exceptional

30 Jun 2026

Monica

New property and helpful staff

Partner

6/10

Pleasant

23 Jun 2026

Kristine

I booked a handicapped accessible room three weeks prior to visit which wasn't available at check in. All staff were very helpful at all times. Substitute room smelled strongly of mold/mildew. Hotel was very busy; it appeared that there were few substitute rooms. Husband's breakfast in Bistro was cold & subpar. Hotel was spotless, staff very pleasant & helpful.

Partner

6/10

Pleasant

20 Jun 2026

Karen

Will look for a different hotel for my next trip. P

Self

10/10

Exceptional

08 Jun 2026

Tina

The entire stay was beautiful, clean and staff was exceptional!

Partner

8/10

Excellent

06 Jun 2026

Joseph

Good place to stay. Staff is friendly. Take time..

Friends

10/10

Exceptional

05 Jun 2026

Joanne

I stayed at this hotel for the first time as I frequently visit the area! It was the most warm and welcoming staff I’ve ever experienced! I checked in at nite and it was so wonderful to be greeted with such care and welcoming people!
Great property, beautiful outdoor setup and a perfect greeting!
I think I found my second home in Michigan!
Thank you all!

Self

10/10

Exceptional

25 May 2026

Debby

The room was perfect. We especially appreciated the shower and its layout.

Partner

10/10

Exceptional

04 May 2026

Jeana

No breakfast bar. Pay breakfast

Partner

10/10

Exceptional

30 Apr 2026

michelle

Clean room and good amenities

10/10

Exceptional

19 Apr 2026

David

Staff was excellent and room was great.

8/10

Excellent

10 Apr 2026

Marquiesha

I didn’t eat breakfast it costs

Friends_and_family Family

2/10

Poor

07 Apr 2026

Brian

Stay was fine EXCEPT the cleaning crew entered our room at 1001 am. My wife was walking naked out of the shower when the cleaning lady walked in. Necer in all my years has this happened. And am now calling thier coperate office about this

10/10

Exceptional

01 Apr 2026

Kentavia

The hotel was clean. Staff was professional and friendly.
I loved that the bar and cafe stayed open until 11.

Partner

2/10

Poor

14 Mar 2026

Pamela

Found hair in the shower, which was totally gross and not sanitary at all. To make matters worse, there wasn't even a complimentary breakfast, which is a bummer. The staff seemed pretty checked out, I even saw one of them sleeping! Definitely not the experience I was hoping for.

Self

2/10

Poor

07 Mar 2026

Steven

Pool was embarrassing and cold. You could only get access from the front entrance even though there were keys cards and pads. Pouring rain and just had knee surgery. 13 old daughter upset condition of pool and it was 65 degrees.

Family_with_children

10/10

Exceptional

06 Mar 2026

Carletta

Beautiful property and great location

8/10

Excellent

03 Mar 2026

ARKEITTA M

I loved the gym

Friends

10/10

Exceptional

06 Dec 2025

Susan

This is a really nice hotel with many of the amenities and thoughtful touches for which Marriott is known. The staff were all excellent, the lobby is perfect for small groups desiring to gather but with some privacy, and our room was very comfy. The pool and gym are also very nice.

Leisure Family

8/10

Excellent

23 Nov 2025

Melvin

The room was clean and the desk staff was polite.

Partner

8/10

Excellent

10 Nov 2025

Tony

Not getting a basic room re-set was not great. Came into a slightly and incomplete cleaned room as it was. Dirty/used tissues and food stuffed in the pull out couch. Then, didn’t turn down the bed, take out trash or get new towels.

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Steven

Great bed, room, hotel, staff, and amenities. Would 10/10 recommend staying here. Only complaint is the limited hours for breakfast

10/10

Exceptional

04 Oct 2025

LaTasha

It’s in a quiet area with some food options nearby. Drinks were great!

Partner

6/10

Pleasant

01 Sep 2025

Kristen

I called the morning of and someone at the front desk said we could check it at 7 a.m. if we were in town or we could come check in as soon as we arrive. We arrived around 10 and were told we couldn’t check in until 3. Several other guests had the same experience and we had to change in the bathrooms in the lobby to get ready for weddings. When we were able to check in in the evening, we were not pointed in the direction of the elevators so we went the wrong way and had to walk around the hotel lobby to find them. The person that gave us our keys just gave the keys and didn’t say anything else. For breakfast, there was only 1 person working. She was great, but people had to wait a while because she would take the order and then go back and make it before moving on to the next customer. We also went to check out and there was nobody at the front desk. There were 4 staff members on the deck sitting with each other but nobody was inside to help.

Overall, the hotel was clean and modern, we were just very inconvenienced by the check in and out process.

Partner

10/10

Exceptional

30 Aug 2025

Joy

Great spot!

10/10

Exceptional

24 Aug 2025

Verified traveler

Good experience

Pretty comfortable, fairly new, always clean.

Business

6/10

Pleasant

22 Aug 2025

Thomas

This was peak season and we paid that price. I would have expected some very basic amenities to be provided like coffee/tea in the morning as well as daily maid service for the price. If you are charging the price, provide some services. Your little cards disclosure on your practices are all ok when its not peak season. People expect to be treated a little bit better when you're paying premium rates.

6/10

Pleasant

12 Aug 2025

Amanda

Just meh.

Leisure Family

8/10

Excellent

10 Aug 2025

MICHAEL

Clean facility near dining, shopping and beach. Noted that staff at certain times of day managed both the Front Desk and Coffee Bar. One staffer seemed annoyed at request to make Starbucks coffee. Otherwise, stay was excellent.

Leisure Family

10/10

Exceptional

03 Aug 2025

Phillip

Had a great time. Downtown and the beach was about a 10 minute drive from the property. There were also many restaurants right around the hotel. Would definitely go back

Leisure Partner

10/10

Exceptional

20 Jul 2025

Nancy

Check in with Kendall was effortless. He is an outstanding employee, super helpful, knowledgeable, efficient and friendly. My friends and I had an excellent stay to attend our 55th class reunion. Definitely will be back to Marriott Courtyard for our 60th or maybe sooner! Thank you to Kendall and all the super staff.

Leisure Friends

6/10

Pleasant

22 Jun 2025

Gregory

There was an old wash cloth hanging on the shower head

10/10

Exceptional

16 Jun 2025

Robin

Stayed one night . 5 miles to the beach.
A Walmart right next door

Leisure Partner

2/10

Poor

25 May 2025

Mallory

I did not stay. I

10/10

Exceptional

14 May 2025

Matthew

Friendly staff!

Leisure Family

10/10

Exceptional

08 May 2025

Steven

Great hotel

10/10

Exceptional

06 May 2025

Mario

Great Location

Excellent location, quiet, comfortable and safe.

Friends_and_family Family

10/10

Exceptional

26 Apr 2025

Fredrick

I liked everything

Leisure Family

10/10

Exceptional

24 Mar 2025

Luis

Clean, quiet and affordable.

Leisure Self

10/10

Exceptional

23 Mar 2025

Shunteka

The Hotel within itself was ok but we were on the second floor and all you heard around 2-4 was ppl running down the hallway

8/10

Excellent

05 Feb 2025

Kevin

Nice place to stay

10/10

Exceptional

26 Jan 2025

Brenda

My guest and I enjoyed our stay here! Our room was very clean and the staff was always very kind!

Leisure Partner

8/10

Excellent

26 Jan 2025

Mellisa

Nice place to stay

Room was clean and comfortable, staff was amazing; the only downfall is they don’t offer continental breakfast. They have a bistro to order meals from and a Starbucks. The hotel was located right behind Walmart and seemed safe.

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Jenny

The staff was kind, helpful and ready to serve. Great place to stay!

Leisure Family

10/10

Exceptional

09 Nov 2024

Evie

I love my stay

Leisure Partner

8/10

Excellent

11 Oct 2024

Dennis

Family Road trip

Basically, the staff was pleasant and they responded to requests we made. It was a family trip and I booked two other rooms for our sons and families. They did issue us the wrong room key and confused our son's room with ours. There was also a broken dresser drawer in our room. Also, I called the front desk because we could not get our thermostat to respond. They said we weren't operating it properly but there was no reading on the thermostat and the problem was never resolved. Luckily the weather was temperate, and we didn't need heating. Overall, the room was clean and quiet with ample parking.

Friends_and_family Family

6/10

Pleasant

07 Oct 2024

Dennis

Mixed experience at the Courtyard

The person who checked us in was nice and personable but checked our son and my wife and I into each other's rooms. We could not get the thermostat to work and it did not throughout our stay but when we called they told us we were not using it properly but there was no reading on the device. Also, very small dresser, with two small drawers was broken.

Friends_and_family Family

8/10

Excellent

07 Oct 2024

Vanessa

Excellent property. Very convenient to where we needed to be. The mini golf nearby is not to be missed it looks closed but is in fact open and very nice and fun for something to do. We enjoyed everything except for breakfast not being opened until 7am on Sunday morning. My son was playing in a lacrosse tournament and needed to depart for the field by 6:45am. We were thinking picking a little something up at the inside restaurant would be no problem. Other families were also in the same boat. My son ate peanut m&M's from the concession shop for breakfast instead. Yes, I should have packed something but we were rushing and I thought \"oh we're at a great hotel, it will be no problem.\" For the cost there has to be better response to customers needs.

Leisure Family

10/10

Exceptional

05 Oct 2024

Lisa

Very convenient location to the highway. A little bit of a drive into the town, but not a big deal to us. Property was nice and clean. Really liked the room. Had an EV charger which we used. If you like a hidden gem restaurant with unique food, definitely try Houndstooth in Benton Harbor! Amazing!

Leisure

10/10

Exceptional

16 Sep 2024

Sylvia

Near shopping areas. Had electric car plugs for my car.

10/10

Exceptional

09 Sep 2024

Gerald

Nice place to stay. Very clean; courteous staff.

10/10

Exceptional

05 Sep 2024

Adam

Great

8/10

Excellent

04 Sep 2024

Jamie

Clean, and staff is very friendly

Leisure Partner

10/10

Exceptional

03 Sep 2024

Kevin

Good location

Leisure Family

10/10

Exceptional

02 Sep 2024

Mark

all was good

Leisure

6/10

Pleasant

31 Aug 2024

Verified traveler

Property was clean but the staff was only ok. You advertise a bistro but it was not open the first two nights of our stay, and no one had any answers.

Partner

2/10

Poor

30 Aug 2024

Jordan

Lost my reservation and then didn’t have available what I reserved and gave me different but wouldn’t give me a discount for it. Front desk was rude. Asked her to call when my original room would be available and never received a call or an apology. Bed was so uncomfortable and pillows were beyond flat it’s like they didn’t exist. Could hear every little bit of noise from hallways and rooms next door all night long. Barely slept a wink my entire stay. Housekeeping never came to replenish anything or clean at all. Called for more towels and apparently they ran out of towels for the entire hotel. Just ridiculous

Leisure Family

8/10

Excellent

28 Aug 2024

Juan

It was what I wanted it some time for my self and family very relaxing

Friends_and_family Family

10/10

Exceptional

17 Aug 2024

Jeffrey

Very clean fresh rooms

Leisure Partner

8/10

Excellent

08 Aug 2024

Paul

No Kleenex or water in room.

Leisure Self

10/10

Exceptional

05 Aug 2024

Vanessa

I had a great experience at this hotel. The room was comfortable, the lobby was nice, parking was easy and well lit. Staff member Tennellle was incredibly helpful and pleasant even at 7:00 in the morning.

Leisure Family_with_children

10/10

Exceptional

03 Aug 2024

SHARON

Would like free coffee available/ staff was excellent- the bistro was understaffed in evening just one super nice gentleman working and it seemed like they had just updated their menus so the staff and food quality were excellent but the time it took could use some improvements. The same experience in the morning while purchasing Starbuck drinks.

Leisure Family

8/10

Excellent

30 Jul 2024

Kimberly

Not bad just a tad disappointed in Marriott

Refrigerator in room broke(; it almost fell off counter. Beds very uncomfortable. Pool dirty, no towels available by pool or fitness room. The room itself was nice but only 2 small drawers. Staff extremely friendly and professional. Enjoyed the courtyard with fire pit. Location very close to silver beach and other activities. Just a tad disappointed with it being a Marriott but would stay again.

Friends_and_family Family

10/10

Exceptional

28 Jul 2024

Lee

Great stay

Leisure Family

10/10

Exceptional

27 Jul 2024

Janet

Close to beach

Leisure Family

8/10

Excellent

25 Jul 2024

Susan

Very Nice Hotel

Our stay was perfectly fine. The rooms were very spacious and well appointed. The services available were fine, although we didn't take advantage of them. The patio area was outstanding and we spent a few hours outside playing cards. There was a fire table that others took advantage of.

Friends_and_family Family

2/10

Poor

23 Jul 2024

Verified traveler

Unfortunate experience

Unfortunately, not a good stay for our family of 4. The room was clean and great until at 10pm we had to move our 5 year old and 2 year old out of our current room into a new room due to the smoke/smell of marijuana coming from the bathroom vent in our room. We notified staff immediately as it woke up my husband. The staff walked the hall and wasn't able to pin point which room it was coming from and didn't do anything about it. My 5 year old has asthma and was a major health concern for us. They moved us rooms at 10:30 pm and that was it. No concern the next morning when notified the hotel manager, no compensation, nothing. Very disappointing for a smoke free hotel.

Friends_and_family Family

10/10

Exceptional

23 Jul 2024

Brenda

Enjoyed our stay. Was a high-end experience

Leisure Partner

8/10

Excellent

23 Jul 2024

Carmen

The only problem was with the computers. Unable to print key cards for 2 days which was out of the control of the staff. And they could have had more than one person to check in and that person had to let u into your room

Business_and_leisure

6/10

Pleasant

22 Jul 2024

Alexander

Hotel itself was fine . Nothing exceptional for the price though . Pool was disgusting & terrible which is sad day because that’s why we stayed there over the other options. Batista was rude

Leisure Family_with_children

8/10

Excellent

21 Jul 2024

MICHAEL

Software outage made for getting in and out of the room a pain. The staff was great.

Leisure Self

4/10

Poor

17 Jul 2024

Nancy

Not happy!

Room wasn’t vacuumed. Moved rooms. I picked blueberries off the floor in that room. So disappointing. I have stayed here several times. I will be changing hotels for my trips to the area.

Friends_and_family Family

10/10

Exceptional

16 Jul 2024

Nilesh

The staff was very friendly and courteous. The hotel was super clean and welcoming. The pool is quite small. In the pictures it looks big plus it was out of order when we were there. That was not a big downside for us though.

Leisure Family

10/10

Exceptional

15 Jul 2024

Heather

Property was clean, management in front was helpful. They were out of lotion however that really wasnt an issue. Some people were new working there and couldnt answer my questions however the issue was that they didnt even try to find the answer for me. Otherwise, loved the place and will return if in the area again.

Leisure Friends

2/10

Poor

15 Jul 2024

Verified traveler

Bad company

Unfortunately we were in the middle of several loud, pot smoking rooms… sounded like bowling upstairs. Pretty frustrating weekend.

Friends_and_family Family

8/10

Excellent

13 Jul 2024

Sara

Nice, clean rooms

Leisure Partner

8/10

Excellent

07 Jul 2024

Lauren

We did have a few power outages. I also felt like there was hardly ever any staff available.

Leisure Family

10/10

Exceptional

07 Jul 2024

Fannet

This property felt brand new. Rooms were spacious and comfortable. No complaints. perfect stay.

Leisure Family_with_children

2/10

Poor

06 Jul 2024

Monica

They were not able to check us in promptly
It was a pretty bad service

Leisure Friends

10/10

Exceptional

02 Jul 2024

Julie

Staff was very friendly

Leisure Partner

10/10

Exceptional

02 Jul 2024

Rita

Clean

Leisure Family

10/10

Exceptional

30 Jun 2024

Salaam

Only complaint is the ironing board was too small and short, other than that stay was great

Leisure Friends

2/10

Poor

30 Jun 2024

daniel

Not family friendly

The guests above our room were so loud and inconsiderate, that we actually left at midnight. There were small bugs on the bathroom floor and the bathrooms floor was still soiled from the previous guests.

Friends_and_family Family

8/10

Excellent

25 Jun 2024

Barbara

St Joseph, Michigan

Your hotel was beautiful. We only stayed one night but needed a place to relax during the day. We did not use the weight room or pool but both looked amazing.

Partner

10/10

Exceptional

22 Jun 2024

Rebeccah

It was a good experience except guests near us were very loud and were throwing objects around late at night. Thought there was some kind of bar brawl going on in the room.

Friends_and_family Family

2/10

Poor

14 Jun 2024

Daisy

The customer service was awful. The front desk attendant, Brittney wasn’t very friendly; very serious, quiet.

Business_and_leisure Partner

8/10

Excellent

02 Jun 2024

JANNELL

I liked everything about this hotel. Clean and comfortable beds and pillows. I was disappointed that they don’t have a continental breakfast- no free coffee ( had to buy Starbucks in the lobby)

Leisure Family

10/10

Exceptional

02 Jun 2024

Gina

Very clean and comfortable. Colors and decor were modern and soothing for a restful stay. I forgot a couple items in the closet and they were found and held for me until I could return. Very happy!

Leisure Partner