Stephen
We arrived at the hotel shortly after midnight, and there was no one at the reception to check us in. There was another customer who had been waiting 20 minutes and had given up and was trying to find another hotel. There was a sign on the desk saying that someone would be with us shortly but we waited 20+ minutes ourselves and no one ever came to the desk. There was a phone to contact an employee for Assistance but after repeated attempts, no one answered it. We also knocked on the door to the office. We finally gave up and went to the quality inn just down the road. The next day we contacted the hotel for a refund and the manager refused. He was very belligerent, and first claimed that he was at the desk all night and would have checked us in. Then, when we explained we had a timestamp photo showing no one at the desk he changed his story to say he was assisting another customer and that we should have contacted him by the desk phone - which of course we tried repeatedly. He continually claimed that we were at fault and has refused to refund our payment. Would certainly not recommend this hotel under any circumstances.
