Name: Twin City Inn & Suites
Address: 798 Ferguson Drive, Benton Harbor, 49022, US

2/10

Poor

27 Jul 2026

Anjum

DO NOT STAY HERE. I am not a fancy person. This was the most disgusting place I’ve ever stayed. First room one bed not made, no tp, 30 small cockroaches running around, smelled like urine.
They gave me a different room that was reasonable but still not great.
Certainly did not feel comfortable using the pool, seeing the lack of cleanliness of the rest of the property.
Did not feel safe staying there with my two kids.
I’ve gotten cheap motels before that were like a ritz Carlton compared to this.

10/10

Exceptional

13 Jul 2026

Stephen

The indoor pool and hot tub was Amazing!! We throughly enjoyed our stay and recommend it the money I saved by staying there went long way to enjoy our vacation. It said there was an arcade and gym which there was not. But other than that highly recommend especially if on a budget vacation. Very nice staff.

Friends_and_family Family

2/10

Poor

11 Jul 2026

Dylan

No hot water, both rooms smelled like weed, not clean, mold and water damage in bathroom. I won’t go back there, ever.

Family

4/10

Poor

02 Jul 2026

Justus

I hated the experience because from the entry point the look of things and smell and dirt floors and moist gummy door handles and dirt seats and corridors. Please let people be serious about the health and cleanliness of the environment.

Friends_and_family Family

4/10

Poor

29 Jun 2026

Sean

It’s OK Pool area is very nice.

Partner

2/10

Poor

22 Jun 2026

Jonathan

This place should be shut down! Dirty and poorly maintained! They advertise that there's a swimming pool and free breakfast, but they don't. Apparently, the kitchen and pool were both shut down by the health department 3 years ago, and they still haven't done anything about it. I booked 2 nights, but I didn't stay 5 minutes before checking out and finding a room elsewhere. A month later, and I'm STILL trying to get a refund, but the manager is never there when I call. He's always out of town or just left. How convenient! Avoid this place like the plague!

Partner

2/10

Poor

14 Jun 2026

Leonardo

The hotel hallway was dirty & smells

Self

8/10

Excellent

28 May 2026

Richard

The room is clean the staff was polite the parking was convenient and it is family-friendly but they did not have no coffees in the room and they did not have the restaurant open so you could get coffee and they did not offer any coffee to their guest

Partner

10/10

Exceptional

14 May 2026

Conswayla

Nice time good service 😎

4/10

Poor

04 May 2026

MELVYN

No coffee machine in the lobby or rooms. No breakfast available. The restaurant and bar are not operating. The pool is closed. The ice machine is only available on the 3rd floor. No restaurants within walking distance - except a Dunkin' Donuts. Not sure I'd feel safe walking there anyway! The room was clean, it had a fridge and TV - but I had to get the 'manager' to activate the Internet to get it to work. I'd choose a different motel next time - I was less than comfortable staying there.

Partner

2/10

Poor

03 May 2026

ABHISHEK

One word: Pathetic

Family_with_children

2/10

Poor

29 Mar 2026

Michael

I was working nearby and i knew i would get back to the hotel room after midnight.
I checked in on my way through so i could just go to my room when i had finished work
My fault that i did not check the room first.
I got back at 2am.
Toilet loose on the floor.
No coffee machine cupe, water plastic cups No nothing.
Thats the good bits.
The hotel was occupied by either drunk long term occupiers plus the drug users making lots of noice even at 2am
We found a roach on the window wall
We went to sleep and shortly after i felt a roach on my hand, and one on my head.
This hotel is badly maintained and needs a major upgrade just to be a basic place to stay.
There is no breakfast theres no one at front desk,
Im not one who generally complains, but this place is a dump. Do not be lured by pictures. They are not true

Partner

2/10

Poor

20 Mar 2026

Natalie

Don't book this location. The property is currently under construction. Pool and hot tub were closed. There was no breakfast. The first room we were assigned had no functioning light in bathroom or the vanity area. In the next room that they assigned us, the toilet was not properly attached to the floor and rocked forward when you sat down. In the night I noticed leakage around the toilet. It was half way across the floor in front of toilet and reached the tub. Don't know if it was sewage of fresh water, but didn't want to step on that coming out of the bath. When I reported it, the voice on the front desk ring doorbell couldn't be bothered to show up in person. He did assure me that he would look into it, in a condescending way that made me think that he believed that I forgot to close the shower curtain and the water was my fault. No apology was given.

Partner

2/10

Poor

08 Mar 2026

Rachael

I booked 2 days canceled that when i pulled in the parking lot looked very trashy garbage bags and junk on balcony

10/10

Exceptional

25 Feb 2026

Conswayla

Yes

Friends_and_family Family

2/10

Poor

22 Nov 2025

Jared

None 5he pictires match very not ok

4/10

Poor

13 Nov 2025

Jason

Lots of Roaches and it smelled strong like dog piss on the balcony

Leisure Partner

4/10

Poor

09 Nov 2025

Shawn

I can’t complain much for the price paid. It was cheap enough and the room was clean. However, it is a very old hotel. The indoor pool is currently not operational. There was no cart be available to transport luggage from your vehicle to your room. we asked for a rollaway bed and was told it was not available. The television does not have local channels. Just Roku. I had to go downstairs to go get a remote for the television. There is no phone, coffee, maker, or microwave in the room. There is no continental breakfast or coffee in the lobby. It served its purpose. I just needed a place to stay after the game.

Leisure Family_with_children

2/10

Poor

01 Nov 2025

Joseph

The service was terrible, staff support was lacking, the 3rd floor was a storage place, and it was given to me for a room to stay.
I came in at 2:00 AM, and despite the fact it was late at night, I had to return the room and got out to find a more suitable hotel to stay.
I asked for the full refund the next day -- talked to Rago the manager -- and was told that the refund would be done immediately. Thank you, Josepj Nguyen

Business

2/10

Poor

19 Oct 2025

OLEH

Dirty stinking kennel

Business Self

4/10

Poor

18 Oct 2025

Erik S

It looked nothing like the pictures some of it was remodeled parts were a complete wreck . Its kind of a drifters motel very creep but I had no problems just a place to crash .

2/10

Poor

12 Oct 2025

sharon

The hotel was dump. Smelled like pee everywhere, elevator broken, they false advertise the stay accomodations...and the Manager on duty was rude and dishonest. Steer clear of this one. It isn't even in a good location.

Friends_and_family Family

2/10

Poor

09 Oct 2025

Nanette

I tried to cancel my reservation and they didn’t do anything about it the place was gross and disgusting when you pulled up it looked like a crackhead house. I would never go there ever again.

Partner

2/10

Poor

05 Oct 2025

Leigh

You have to be kidding me with this hotel. It is dirty. Unsafe. No ice buckets in the room. Half of the hotel is in renovation. Not even cups

2/10

Poor

05 Oct 2025

Jack

This hotel is a dump and looks like a lot of homeless people living here and hotel hallways smell like cat urine

Leisure Family

2/10

Poor

04 Oct 2025

Allison

Cockroaches everywhere. Bathroom was obviously not cleaned

Business

2/10

Poor

20 Sep 2025

Robert

It's old and dirty. I
Would never stay there again.

Leisure Self

6/10

Pleasant

01 Nov 2024

Yvonne

This property was convenient, close to freeway. It was easy to get to the places i was going to. The staff was pleasant.

Leisure

2/10

Poor

30 Oct 2024

Patrick

I stayed at Howard Johnson by Wyndham Benton Harbor/St. Joseph 798 Ferguson Dr, Benton Harbor, MI 49022. Last week on 10-23-24. When riding their only working elevator to the top floor 5th to go to my room. The elevator dropped multiple times after passing the 4th floor. It made a horrible popping and banging noise and I was locked in the violently shacking elevator for 20 seconds of nightmare inducing fear until the door opened. When doing so it was misaligned bouncing by over a foot to a few inches as it kept trying to get to the top floor. Fearing for my life I jumped out leaving half of my stuff behind. After trying to go downstairs by the stairwell and it being locked by CHAINS I had to call the elevator, and pray. As it shook the floor I was standing on I did take video incase I died so there was evidence for my grieving family. When reaching the top it didn't have the horrifying gap as the first time just a 2 inch one that settled by the time the door fully opened. Thinking it was all the extra weight of my belongings I left what I was carrying and rode down with what I had left behind. Then after selecting the 1st floor it dropped before the door fully closed allowing me to see the back side of the 5th & 4th floors doors. I informed the front desk staff where they put me in a 1st floor room. They then assured me that it was normal just needing to warm up before it would work properly and it was perfectly safe to ride back up and retrieve my laptop bag and cpap bag. I

Business Self

10/10

Exceptional

29 Oct 2024

Paul

The price was right. The room was clean. There were a few things that could be better: The elevator became noisy, there was some broken glass in the window next to the elevator on the 5th floor, and the light in the bathroom would not stay on but rather blinked, but you get what you pay for. I would return.

Business_and_leisure Self

4/10

Poor

16 Sep 2024

Ashley

Someone was honking outside the hotel for over an hour at 3AM and woke up my kids from being so loud!

Leisure Family

4/10

Poor

15 Sep 2024

Katherine

Smoking weed in nonsmoking building. Elevator poorly maintained. No room for storage or hanging clothes

Leisure Family_with_children

6/10

Pleasant

10 Sep 2024

Janet

I didn’t like that there was a broken window exiting the elevator or that the room numbers were written on the door with permanent marker.

Leisure Self

6/10

Pleasant

08 Sep 2024

stephen

Average hotel. Budget friendly

Leisure Family

10/10

Exceptional

01 Sep 2024

David

Great

Friends_and_family Family

2/10

Poor

24 Aug 2024

Randy

This place was not only dirty, but people were loitering all around the property. Looked like people were living out of their cars. I went up to my room and immediately came back to the desk. Told him i want a refund and check out. He said he could not help me. Feeling unsafe at this place I just left.

Business Self

2/10

Poor

05 Aug 2024

milvia

The beds were clean and comfortable, but the bathroom was horrible. The toilet wouldn't flush properly, the tub was stained and rusty, scarry looking. The hallways snelled humid. We didn't use the pool, but we looked, and there was a horrible looking green caroet around the pool.
Would not stay here again.

Friends_and_family Family

2/10

Poor

24 Jul 2024

Lisa

I pulled up to that parking lot and knew i wasn't going to stay there. I had to put in a claim with my hotel protection to get my money back because Howard Johnson wouldn't honor the cancelation. It didn't look safe and i didn't feel safe.

2/10

Poor

24 Jul 2024

Benjamin

Sketchy people outside and bar smell. Cracks in windows.

4/10

Poor

20 Jul 2024

Gabrielle

Bed was uncomfortable I saw a bug on the wall in the bathroom drain in sink was very slow draining your pool was out service no continental breakfast was served no microwave in room I wouldn’t stay at this hotel ever again and I’m not recommending friends or family to stay there either

Leisure Partner

2/10

Poor

15 Jul 2024

Tristan

Don’t Book. Bathroom is lined with black mold the plumbing leaked everywhere the carpet and furniture was cut/torn up the was cigarette burns everywhere the bed was covered in bed bugs. We were never given towels. No trash can trash bags nor ice available. The pool that was advertised has been shut down for over 4 years now and counting. They still refuse to give a refund even though we did not stay due to the conditions. Giant Scamm

Leisure Partner

2/10

Poor

14 Jul 2024

William

Family stayed there for 2 nights and my kids were disappionted that the pool was closed both days. We tried using our Amercian Exoress card to check in, but was told it was declined. The family checking in behind us also tried using that card and was told it was declined. Yet they called and the card was fine as we also knew iur card was fine as we just used it the same day elsehwere. The room was clean, but we had a hard time falling asleep due to a bright light staying lit all night on our patio. There was no light switch to turn it off . We were going to call the front desk but there was no phone in our room. We had a too much light coming in around the curtains.

Friends_and_family Family

2/10

Poor

14 Jul 2024

Ryan

Nightmare before and after the beach

When I showed up I was told I couldn’t check in for another five minutes, so I told the front desk I’d wait at a chair and that I’d like to check in immediately. With two minutes to go the person left for 15 minutes. I had to use their ring doorbell to get their attention.

When they got there they had multiple issues with my reservation and demanded to know my children’s first and last names. At various times this person also questioned my signature and insisted I was spelling MY WIFE’S name wrong, despite it being correct in the reservation.

The rooms weren’t labeled, my two rooms reserved under the same reservation were at opposite ends of the hotel, and the pool (advertised) had been out of operation for “two to three years”. My rooms toilet didn’t flush, my wife’s shower didn’t work, but they’d overbooked somehow and so a room change was out of the cards.

There’s a broken elevator, restaurant is closed, and my daughter’s bed had bugs. People got arrested outside. People yelling inside. Moldy bathrooms covered with paint. Avoid at all costs.

Friends_and_family Family

2/10

Poor

14 Jul 2024

Verified traveler

Avoid this hotel

This hotel is disgusting. The pictures are stock photos, not from the hotel. There is no pool, no restaurant, and it's filthy. The balcony windows are scuzzy. The desk chair was on the patio, covered is white stains. The hotel smelled VERY strongly of marijuana. The ancient microwave was yellow with smoke stains. The carpet was pulled up in many places, tattered and an unhygienic tripping hazard. We were so grossed out buy the crumbling, stinky, filthy room, we didn't look in the bathroom. I can't imagine what horrors were in there. DO NOT stay here. It's unsanitary, unclean, and unsafe.

Partner

2/10

Poor

09 Jul 2024

Paul

No breakfast whatsoever and no pool and advertised that there was

Leisure Family

2/10

Poor

07 Jul 2024

Enxhi

Worst place I’ve ever stepped foot in. Blood stain on the sheets and I left in 2 mins of being in there. Still waiting on a refund. Avoid this place at all cost

Partner

6/10

Pleasant

06 Jul 2024

Lacy

The room itself was very nice and clean. The pool has been closed from the health department. Which was a huge bummer because it rained and we were unable to do our scheduled plans which is why I chose this hotel as a back up plan.

Leisure Family

4/10

Poor

02 Apr 2024

james

Their property was in bad condition the room looked as if it had not been cleaned it is completely out dated and the area it’s located seems to be run down and in poverty. I would not recommend staying there.

Business Family

8/10

Excellent

25 Mar 2024

Ana Rodriguez

Take in mind POOL & BREAKFAST isn’t available. Clean bed and rooms. Can’t complain for the price. Just disappointed about the pool. It looks like it used to be a beautiful hotel.

Business

2/10

Poor

25 Mar 2024

Vicki

The place needs to be shut down!!

Worst stay EVER! Clerk tried to steal the deposit after checking the room. Never came back to the desk. Hallways stink no pool no breakfast no Wi-Fi as advertised. Just an all around horrible experience

Friends_and_family Family

2/10

Poor

26 Feb 2024

Verified traveler

No pool, no breakfast in this seedy place...

Okay, so it all started in the parking lot - very sketchy neighborhood and i dont get the creeps easily. Trying to check in, we had to ring a camera doorbell and the host took a while to get up to the door. Then after getting checked in, had to put a cash deposit down for our keys, which was strange... then the host led us to our room and the door was already open. Which was incredibly unusual to me. The shower looked like someone just didnt care to scrub it, ever. They enforce a \"quiet time\" but until that time IT WAS SO LOUD! screaming, doors slamming.. ridiculous. Not to mention at about midnight, it sounded like someone was drilling through the wall next door! And then ALL NIGHT LONG, sounded like there was water dripping in the ceiling. Got a poolside room but the pool was shut down. There was NO breakfast as it advertises. Felt like this hotel which was probably once a very nice hotel has turned into a flop house. I do not recommended staying here.

Friends_and_family Family

2/10

Poor

01 Feb 2024

Phillip

There was no Pool or Hot tub as you advertised.
There was no Breakfast service
I could not take a shower because rust came out
Room wall hangings were laying on the floor.
The windows were extremely dirty.
They are trying to remodel this dump

I checked out and cancelled my sceond night and moved to Country Inn As you will see in my resevation

8/10

Excellent

29 Dec 2023

Paul

Cheap and nice stay, but no pool, hot tub, or breakfast was provided at the time of my stay.

Leisure Family

6/10

Pleasant

17 Oct 2023

Amy

Pool and hot tub don’t work

2/10

Poor

07 Oct 2023

MARTINA

Pool close wasn't breakfast not friendly front desk

Leisure

2/10

Poor

06 Oct 2023

Fosiul

Smelly and dirty

Smelly, dirty, no customer service at the front desk.

Partner

2/10

Poor

01 Oct 2023

Edwin

There is no pool no arcade no breakfast. The place should be condemned. There is a crack in the 4th floor foundation. No elevator inspection tags.

Business_and_leisure Pet

2/10

Poor

19 Sep 2023

Nathan

Never ever stay here.

I paid $50 extra to have a pool view room. There are no pool view rooms. The pool has been condemned by the city 3 years ago. However they’re still happy to take your money and charge you extra for the pool view. I was shown 3 different rooms. All were filthy. I was told they could not cancel my reservation and refund my money. The entire property is in disrepair. This is by far the worst hotel I’ve ever stayed in. I can’t believe the entire building isn’t condemned. The man at the desk actually tried to be helpful other than refusing to cancel the reservation or refunding the money for the non existent pool view. Even the balcony was filthy.

Friends_and_family Friends

2/10

Poor

16 Sep 2023

Pam

I can believe they are allowed to operate.

Looks like they just reopened a couple of weeks ago, after being abandoned for a couple of years. The floors were dirty and walls were dirty everywhere. The carpet was coming apart at the seems. One elevator was out of order and the other looked like it should be. There was mold around the patio door in the room and the linen was stained. Even though there was a no refund policy, we chose not to stay, and instead continued our 14 hour drive home. I can not stress enough how truly awful the place was. This website should be ashamed to have them listed. It is more of a flop house than a hotel.

Partner

2/10

Poor

12 Sep 2023

Verified traveler

Absolute Disgust

Upon check-in, we were informed that the pool was closed and had been for a while now. The buffet breakfast that was offered was an intercontinental upon arrival. The overall cleanliness of the lobby and hallways was disgusting. The elevator’s floor tiles were broken and missing in spots. There was trash throughout the hallway to the room. The blanket was strung across the bed and it was not made and the sheets had very large noticeable stains on them. The floor hadn’t been vacuumed and the bathroom had bugs and trash all over the floor with stained towels. People are also living in the hotel with their children.

Partner

4/10

Poor

04 Sep 2023

Mary

The pool, hot tub, and dining room were all closed. Free breakfast they offered was cereal of some kind and slices of bread. The room was for 2 guest but we only got 1 towel, no hairdryer. We were disappointed in false advertisements but if I had read the reviews I would have went elsewhere.

Leisure Partner

2/10

Poor

03 Sep 2023

Alicia

Highly disappointed

Simply horrible! Would never recommend or return! Needs to be closed down!

Friends_and_family Family

2/10

Poor

02 Sep 2023

Miel

Please do not stay here, we checked in and out all within 30 mins. This is the dirtiest, smelliest, nastiest place I have ever seen. As soon as you walk in the front doors you are overcome by the smell. PLEASE DO NOT STAY HERE

2/10

Poor

21 Aug 2023

Lois

Was terrible 😞 nothing like web site. Pool down, restaurant closed,hot tub closed ,dirty, very bad repair, boxes sitting around and old furniture, smelling ,, I left right away!! Very very bad shape inside and out !!!!!!

Leisure

8/10

Excellent

20 Aug 2023

Cristina

The hotel is being renovated when we were there, so hopefully the owners continue with this to bring it back to its former appeal. The beds were quite comfortable and the TV was excellent and huge, with Roku service.

Leisure Partner

6/10

Pleasant

18 Aug 2023

angie

We got a room on the 4th floor but were not informed until check in that it was under renovation and elevator pool rests and bar were all closeddue to this. Never said anything on the qebsite about it. Very disappointing

Leisure Partner

8/10

Excellent

14 Aug 2023

Daniel

It appears to be being remodeled? Clean but kind of disorderly. Beds new and comfy. Pool out of service.

Leisure Family

2/10

Poor

10 Aug 2023

Garrett

Dirty, smelly, abandoned area. Pool out of order, over half the rooms unused. Feels like it’s on the verge of shutting down.

Leisure Pet

2/10

Poor

07 Aug 2023

James

This was a mess. The property might be under renovation, but it is absolutely not done. Pool was condemned. Check in was very slow and seemed like they couldn’t find a room even though there were only 8 cars in the parking lot. I would call it a $49 motel. Not $270.

Leisure Family

2/10

Poor

07 Aug 2023

Charles

DO NOT BOOK HERE

Canceled as soon as I pulled into the parking lot. Pool and restaurant/ lounge have not been in operation in years. I felt unsafe just being in the parking lot. Hotels highly recommended the property. Not a single car there but I was conned into booking a room because Hotels said it was the last one left. I was assuming this meant the place was that busy! It needs to be torn down/ Hotels is VERY misleading calling this a 4.5 star place!

Friends_and_family Family

2/10

Poor

23 Jul 2023

Rebecca

Didn't even stay here. This place shouldn't even be an option. I'd sleep in my car first.

2/10

Poor

06 Jul 2023

jean

The entire building was in disrepair including the room it was seriously gross

Leisure Family

2/10

Poor

05 Jul 2023

Jennifer

We did not stay at the property. When my husband went to check in the ceiling in the foyer was water damaged, falling down, and appeared to be moldy. My husband brought this up to the clerk who assured him that the rooms were remodeled. My husband asked to see. The clerk took him to a room that was remodeled and looked nice, but the hallway to the room was literally a construction zone.Multiple wires hang from the ceiling, no carpet on the floor, construction material strewn about the hall, exit signs hanging loose with no lights or lenses. Completely unsafe for children (or adults!) My children were looking forwrd to the indoor pool, but is was closed. Worst hotel experience that we have ever encountered. The outside was not well-maintained either. The parking lot was grassy The awning had no fabric left on it. It looked ike a dump from the outside.

Leisure Family

2/10

Poor

03 Jul 2023

souad

The place looked so bad, under construction, the rooms are not ready to have anybody stay in them, no shower curtain no soap no trash can the pool was not open. My kids and I felt very unsafe and the front desk couldn't even speak English kept telling me not much we can do you booked and paid already. The worst experience for me.

2/10

Poor

06 Jun 2023

Whitney

This hotel is a dump and looks very unsafe. There was broken equipment outside of the hotel. People were loitering in the parking lot and outside the doors. The pool is closed until further notice. They do not have the continental breakfast they advertise. They will make you sign an agreement that if you do not notify them within 10 minutes of check in that there is an issue, you forfeit your right to a refund or change. Do not stay here. There are plenty of other hotels nearby and in a safer neighborhood. Thankfully, Expedia allowed us to transfer our money to one of the other hotels.

Leisure Family

4/10

Poor

03 Apr 2023

JC

Didn't like no towels in room just dirty

Leisure Family_with_children

2/10

Poor

19 Feb 2023

Sean

This property was advertised as having a pool and a breakfast. Not only did I have to break it to my 9-yr-old that he wouldn't be able to swim, but then there was nothing to eat in the morning. There were other hotels offering those amenities for similar costs in the area, and it blows my mind that both of those would not be available. I wish I'd stayed elsewhere.

Leisure Family_with_children

4/10

Poor

14 Jan 2023

Verified traveler

Dilapidated looks abandoned pot holes in driveway,TV was blurry no cable

Business

2/10

Poor

08 Jan 2023

Cynthia

This property was there very worst hotel I have ever rented. The money I paid for the night here We could've went to a drug and cockroach hotel and had a way cleaner room
The pool and hot tub were not working and filled in with storage stuff. They are both indoors. This was the only reason I booked this room. No free breakfast like the add stated. The furniture had rips the room never heated up even with the thermostat set at 86. Froze all night the elevator did not seem safe we didn't feel safe enough and uncomfortable that we left at 3am in the morning. Didn't arrive untill 5:30. When we arrived I was thinking the hotel was closed down. Furniture and mattresses were all out front. I will never stay here again. You couldn't pay me enough to stay here. They wouldn't refund any of my money so I was stuck.

Business_and_leisure Partner

2/10

Poor

22 Oct 2022

EDIN

Soooo baddddd

What to say
We have nothing good to say about hotel.
Everything is so old and dirty we never see something like this in our lives.

Partner

6/10

Pleasant

08 Oct 2022

Elde

even though I thought car safety was a problem it was not

2/10

Poor

07 Oct 2022

MARVIN

we were about to check in but check the pool for the kids and surprisingly the pool is dry,no water. Don't be.dissuade with the faulty advertising on the website! We want to cancel on the spot but .Front desk won't cancel our booking. We left the hotel with my son crying.And we could not cancel our stay with the front personnel either. They could do better by being honest and dont have to dissuade the public.

Leisure Family_with_children

2/10

Poor

27 Sep 2022

alvaro

Nothing staff was rude, place was dirty. Terrible experience. we booked three rooms and got just one, blamed on expedia and nothing got resolved.

Leisure Family

2/10

Poor

26 Sep 2022

Jill

Worst hotel stay ever.

This hotel was the worst place my Husband and I have ever stayed! We will never be staying at a Wyndham hotel in the future. The first room we were given had a air conditioner that had blow the outlet and melted the plug. When we went to the desk he was overall nice about getting us a new room but made sure it was clear that it was such an inconvenience to him! In our 2nd room (non-smoking room) we were met with an overwhelming scent of cigarette smoke but since the AC worked, we said screw it, he’s just going to tell us it’s either too big of a deal or that there is no more rooms! Upon further inspection there was cigarette burn marks all over the walls, the bathroom tub was moldy, the bed only had a sheet on it that looked dirty, and there was a shopping bag over the fire alarm. We were so disgusted with the room we used our own blankets on top of the bed so we did t have to sleep directly on it! Overall, worst hotel experience ever! Wyndham will be on our NO GO list for sure!

Partner

2/10

Poor

25 Sep 2022

Nathan

Rip the place down.

When we turned up. We were told we had no reservations. Had to pay twice as much. For worse rooms.
And honestly. This place is hell on earth. I wouldn’t recommend to my arch nemesis.

Friends_and_family Friends

2/10

Poor

19 Sep 2022

Bettina

ZERO STARS

Normally, I would never even consider walking away from a non-refundable stay at a place I had booked online that had a reasonable rate and ok reviews. I knew driving up that the place was in rough shape, but I gave the benefit of the doubt and I really wanted to treat myself in an otherwise beautiful area.
Long story short: Awful odor in hallways and room (stale smoke), zero updates in rooms..bad carpet. Sheets old. Poor quality pillows. Dead bird on the patio. Entire pool area closed and filled with piles of junk, even though a pool was advertised. I am not an overly fussy person by any means, but I felt unsafe with the surroundings. And even though I knew I paid $113 for the night I left after 10 minutes.

Self

2/10

Poor

19 Sep 2022

Jonathan

Was not a pleasant stay at all. Pics are not what you get at this hotel. Our room was not cleaned, had NO pillowcases on pillows. No towels in bathroom. Soaps were used and from other hotels. When I asked for pillowcases and towels, they gave me one towel. Stating they ran out because if full rooms. Had to buy towels, and pillow to use. Pool was \"temporarily\" closed but by looks of it has not been used for a while, there were lamps and desks in there being used as storage room. By far one of the worst stays I have had in a hotel.

Leisure Partner

2/10

Poor

19 Sep 2022

Heather

Our room did not have electricity and it was dirty and the sheets were disheveled and dirty looking. We asked the manager for another room he said he was fully booked though the parking lot was completely almost empty. He refused to give us a refund and said there was not a room we could stay in. I was horrible experience I’ve ever had at a hotel.

2/10

Poor

19 Sep 2022

Ashley

Overall, the place is disgusting. Everything is old, dirty, smelly, etc. I paid $100 for 1 king bed for 1 night and it was not worth it at all. The bed didn't even have a fitted sheet on it, there was mold in the bathroom, and the sink clogged and cause the pipes to start leaking. When my boyfriend and I went to check out, we were going to speak with the front desk clerk but there wasn't one... at all. We waited there for at least 5 minutes and no one ever showed up nor was there any way to try to get their attention. So we ended up leaving and tried calling them when we got home to let them know how unhappy we were with our stay and the employee my boyfriend spoke with was the most rude and disrespectful customer service employee and literally told my boyfriend to \"shut the f*** up\" when my boyfriend was not cursing or even raising his voice at the employee. I will never be staying at this hotel again and I'll be surprised if this place is still in business 5 years from now.

Leisure Partner

2/10

Poor

05 Sep 2022

STAN

It sucked, I would rather stay in the projects on section 8 it was uncleaned, nasty and bugs and roaches and pool shut down by health dept as well as hottub, the free breakfast was bad coffee with not even cream and literally that was it. DO NOT STAY HERE PEOPLE

Partner

2/10

Poor

04 Sep 2022

Verified traveler

Nasty and way overpriced

The stay here was awful the first thing we seen pulling up was a man sleeping in the parking lot. Then we went to check in and the man at the desk I belive his name was dave was rude. Then we get to the room we had the poolside view we planned to swim but the pool was closed, but that wasnt the worst part the pool area was filled with beds and lamps from other rooms. In our room we couldnt take a shower because the tub and shower was so disgusting. There was a giant whole in the wall with a board barely covering it, and 160 a night for this place is definitly way overpriced.

Friends_and_family Family

2/10

Poor

28 Aug 2022

Verified traveler

Don’t waste your money in this place!

We did not stay and would hope to be able to get refunded. The hotel was absolutely horrible. It was filthy! The bed was clearly laid on. Dust and hair everywhere. The bathtub was dingy, grimy, sickening. The elevators and hallways smelled. There were transients in the hallway. People laying in the hallways. The website talked about essential travelers but this requirement was very clearly not being met. The manager was not empathetic and although he offered a different room, why would we stay in a place that was clearly not well kept.

Partner

4/10

Poor

24 Aug 2022

Lee

Property slightly run down, however they was showing signs of trying to get things in order...They had people fixing things. The hotel was dirty. The elevator and hallways was the dirtiest. Then room was a little unprofessional...probably perfect for some young kids fresh outta highschool going on a vacation beach adventure and get tor up at night..it would be perfect for a crowd like that ..they probably wouldn't complain.. staff was friendly didn't bother us much. They gave extra towels and extra toilet paper when needed they didn't harass you ... The place just seem like it needed a really good carpet scrubbing some wiping down of the walls , and just a little bit more money put into the place.. I want to say the bed skirt was a king put on a queen so it was kind of draping on the floor that's unprofessional.... If they was to put a little bit more money and bring the place back to life and give the carpets a great carpet cleaning. The place would be decent... It was not rowdy it was not unsafe the two nights we went there... Just a little dirty

Leisure Family

2/10

Poor

20 Aug 2022

Jo Anne

Do not stay

Terrible do not stay the pics lie. The pool is closed and the place smells The carpet was wet from the ceiling leaking and you are only aloud to switch rooms ten minutes within check in. No towels in the room you have go ask

Friends_and_family Family

2/10

Poor

07 Aug 2022

Jessica

This was absolutely the worst place I've ever slept in! Best bonus no bed bugs. Holes in walls,carpet is disgusting, pool closed even though they NEVER said anything at booking! Stains on the bed skirts and curtains, we were so grossed out by tub we didn't even shower, and our sink didn't drain! Oh and we had left overs in our fridge from who knows when, moldy chicken salad!!!! Staff was rude and acted as if the issues were our fault! I see them going under quickly!!!

Leisure Family_with_children

2/10

Poor

01 Aug 2022

Samuel

Sketchy and dirty

I stayed in Room 402. It was not clean: the walls of the bathroom were dirty, with numerous stains that may have been blood. The carpet of the bedroom was sticky. The smell was quite uncomfortable: this room was clearly smoked in recently. The room had not been dusted at all recently. The curtains did little to block the light from outside. In short, it was a rough night in a very uncomfortable hotel room. I would advise anyone to stay elsewhere if possible.

Business

2/10

Poor

31 Jul 2022

Renata

Looks terrible

Leisure Family

2/10

Poor

24 Jul 2022

Laura

Scary!! DO NOT STAY HERE. Not gor families!

The hotel was so dilapidated looking, and had lots of people just \"hanging out\" outside the front entrance. It was so scary looking that even though we had 2 non-refundable rooms booked, we didn't stay there. And they weren't cheap. The pool was also not in use, even though the website said otherwise. The pictures of the horel appear to be several years old, as the condition of the hotel is nothing like the ones pictured.

Friends_and_family Family

2/10

Poor

24 Jul 2022

Johnice

Horrific visit

I got to hotel on 7/23 and was greeted with a nasty smell when walking into hotel lobby that was horrible. I asked to see the room before laying my bags down and found floors dirty, bed nast with bugs crawling on it. People lined up wirh there family disappointed royally. Pool was closed and lined with mattresses lined around it. The conditions in this hotel was ertrocious. I want a refund asap. Manager Dave was not helpful at all, telling me and other customers he could not refund our credit.

Friends_and_family Family

2/10

Poor

19 Jul 2022

Christine

We ended up not staying. When we got there I had to sign a paper that said you have 10 minutes to decide if you want to stay. That should be your first sign. We walked into our room and it was all downhill from there. There were stains all over the bedding and chairs. Any surface looked like it had never been cleaned. There was still toothpaste on the bathroom counter from who knows when. We were on the 4th floor and there was water damage stains everywhere - there were 5 floors. There must be issues going on in the rooms above us. I reached out to Expedia to get our money back and the front desk person kept hanging up on her. I emailed photos to Expedia and she was was so disgusted. She had to escalate my situation so I don’t know what’s going to happen but DO NOT STAY HERE!!! It is so unsafe and appalling.

Leisure Family_with_children