Hampton Inn And Suites Benton Harbor

10/10

Exceptional

24 Jul 2026

Mitesh

Hotel room was very clean and family loved the stay !

8/10

Excellent

22 Jul 2026

Hannah

It was a really nice building and well maintained. I wish the location was a bit closer to things that could be walkable but the drive to St. Joe wasn't very long.

6/10

Pleasant

21 Jul 2026

Paul

Helpful when my kid needed a bandaid, but we were there for 4 nights and our room didn't get cleaned one time. We said we need clean sheets and they just gave us some instead of putting them on while we were out. Breakfast was mediocre at best 2 only 2 waffle makers so there was a big line just to make them. Walls were thin so you constantly heard people stomping around.

Family_with_children

8/10

Excellent

21 Jul 2026

Katelynn

A very nice and updated hotel. Breakfast was good each morning, the gym was really nice (had a Peloton Bike), enjoyed the pool. Our room was very spacious and fit our family of 5 perfectly. Only con was it seemed housekeeping wasn’t the greatest. While the hotel was not dirty or dingy- the used towels at the gym and pool were never emptied and washed for our stay- I worked out each day (3 days total) and it was overflowing and never tended to. We had a difficult time getting our room’s trash emptied and new towels restocked (a major need after needing to bathe very frequently after beach trips). A sign in our bathroom said this would be done every other day, and it was never done. The front desk was very accommodating and seemingly doing housekeeping’s job (front desk mentioned they were doing loads of laundry, brought us towels, and new garbage sacks.) Down the hall there were full trash bags that sat for over a day outside of rooms. All in all, it was a nice, clearly newly updated hotel. The staff was helpful, but they definitely need help in regards to daily restocking and cleaning. The area surrounding the hotel felt safe, despite being outside of St. Joseph. Would overall recommend and we do plan to stay here again for our next lake trip.

Family_with_children

6/10

Pleasant

20 Jul 2026

Timothy

I like how the breakfast options were different every day. The pool was dirty and cold, trash cans were overflowing throughout the hotel, our drain for the shower didn’t work so we showered in standing water then it would take 15 minutes to fully empty.

Family_with_children

10/10

Exceptional

18 Jul 2026

Frank

Nice place
Perfect location as it was a half way point on our trip. We stayed on our way there and back. Both times (different rooms) had minor door problems. First had a loose plate one the door that made the deadbolt unusable. The second just shut hard so it made a lot of noise.
But still enjoyed the place and will stay again next time we make this journey.

Partner

10/10

Exceptional

17 Jul 2026

Alexandros

Good experience

Family_with_children

8/10

Excellent

15 Jul 2026

Dawid

Property very nice, but next to the property outside by parking lot, every day for 3 days we were there , there were homeless, and drug addicts laying in the grass by parking lot, one of them even asked me to call 911 because he OD.

Family_with_children

4/10

Poor

13 Jul 2026

Radu

Floors were very slippery and sticky in the room. Bed was very uncomfortable. We checked out a day early because the bed was so uncomfortable. Not a huge selection for breakfast. Powder eggs, something they called sausage that really wasn't. I think the waffles were the only thing edible. You could not swim in the pool, it was disgusting. Had a film layer on top of the water. With what we paid for 2 nights, I expected so much more out of the Hampton Inn & Suits. Also if you stay here you have to dodge the homeless that surrounds that place asking for rides.

Partner

8/10

Excellent

12 Jul 2026

Hailu

Great experience

Family

10/10

Exceptional

11 Jul 2026

Tamika

Nice and clean no lot of noise and the property is well kept breakfast was great and parking was a lil difficult because it was a lot of people and visitors there

Friends

10/10

Exceptional

10 Jul 2026

Marinda

The room was extremely clean and updated. The WiFi worked great on our phone and tablets, and we were able to login to our streaming services on the TV. The staff was friendly, and the hotel was quiet. I especially liked the 11am check-out time as I didn’t have to rush to pack and get myself and 2 small children ready for the day. The hotel is also located just 15 minutes from St Joseph/Silver Beach.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Wendy

Two soap dispensers were broken from the wall. Was concerned with cleanliness when we found a 7up bottle stuffed in between 2 photos on the wall. A beer can was left on the bathroom light fixture.

Family_with_children

10/10

Exceptional

08 Jul 2026

Bea

Rooms were very clean along with the main hotel. Pool is small but decent and the gym is nice. Parking was ok and plentiful. Breakfast is simple - bread,bagels, muffins, eggs, sausages, oatmeal and diy waffles. There was always fresh coffee and hot water for tea and hot cocoa. My only con is someone was able to just come in through the front and was acting very erratic and not themselves.

Family

10/10

Exceptional

08 Jul 2026

Peggy

The room was clean. Always had coffee or hot water for tea or hot chocolate. The continental breakfast was delicious. The pool was clean. The staff and house keeping were easy to get ahold of. Parking was great. I would definitely stay again

Family_with_children

8/10

Excellent

08 Jul 2026

Marie

The rooms were clean and stocked. I appreciated the lotion, shampoo, and soaps supplied. In one of the rooms the overhead shower did not work but the attached nozzle worked just fine. I was disappointed in the breakfast offerings. The hotel description said \"hot breakfast buffet one of the only ones offered in the area.\" There was only one meat option. The oatmeal looked and tasted warmed over. The bread was several days away from being fresh.
Overall we would choose to stay here again if in the area.

Family_with_children

6/10

Pleasant

05 Jul 2026

Bianca

The hotel itself is great. The surrounding area is a little concerning. Not going to put blame on the hotel BUT there is a LARGE unhoused community behind the hotel. This is a city/government issue: lack of jobs, resources, housing, education, and etc.

Family_with_children

2/10

Poor

04 Jul 2026

Stacey

when you have a third party booking and you need a room and it shows that it's paid for and you have two rooms that are actually paid for it would be accommodating if they would charge you again for a third room here it is 2 weeks later and I'm still trying to get my money back we'll never stay at this hotel ever again

Partner

6/10

Pleasant

02 Jul 2026

Kaylee

Drove 2 hours to come stay here and go to the beach for a mini family vaca. Read online the reviews and really thought it was going to be outstanding considering paying 350$ got there early to not be able to check in a hour early. (It was over 100 degrees outside) & not one room ready. Then get up to room to not be able to find remote. Thats ok, call the front desk for them to tell me to look myself. Never found it. Had to walk down and she said she would send someone up with one. Ok….. TOOK 30 MINS (only know this cause I set my timer after about 10 mins passed) then I ask front desk if housekeeper could get new towels and trash bags for us, freshen up room a little while we are gone at beach. NEVER HAPPENED. I ask the housekeeper and she was RUDE saying she didn’t know anything. Just overall a horrible experience with staff. Other than that the room was ok, clean and nice beds. I feel as if they judged and put us in a room that wasn’t one of their bests though. Which REALLY bothers me cause it was our family vacation.

Family_with_children

6/10

Pleasant

29 Jun 2026

Alin

Room was very clean, smelled nice. No issuse with the room at all. On our second day they ran out of towels which was a very odd situation to be in given that we were at a hotel close to the beach. Housekeeping took the normal towels and left some veru small ones. Front desk was somewhat indifferent. Breakfast was ok. The pool could have used a bit more cleaning.

Family_with_children

10/10

Exceptional

29 Jun 2026

Thomas

Great breakfast.

Partner

10/10

Exceptional

26 Jun 2026

janet

Very nice. Clean. Helpful friendly staff. Breakfast was very busy so the manager stepped in to help. I have never witnessed that in all my travels.

Family

10/10

Exceptional

24 Jun 2026

carla

The hotel is very nice and clean. My granddaughter loved the night front desk lady. Everyone was super friendly

Family_with_children

10/10

Exceptional

19 Jun 2026

Hiba

We really enjoyed ourselves in this property
Clean , nice breakfast, great location
We are coming back for sure

Pet

10/10

Exceptional

16 Jun 2026

John

The facilities were quite comfortable, clean, and cool on a hot day. We appreciated having the first floor breakfast are available for family games in the evening. Breakfast was a good start to the day, although keeping juice and milk fresh and available was a challenge.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Sheron

Rooms were clean

Partner

10/10

Exceptional

11 Jun 2026

Angie

Excellent property, looks new. Great location. Plenty of free parking. Our room was roomy and clean. Staff was great and checked on us via text. Complimentary breakfast was decent.

Family

10/10

Exceptional

08 Jun 2026

Keira

Very clean! Breakfast was great. Staff was alright. But overall good stay! Would definitely use this location again

Friends_and_family Family

4/10

Poor

07 Jun 2026

Verified traveler

Upon checkin the front desk gal charged me $50 more than my Expedia reservation, when I asked why, she stated the room rates where $269 a night, I said don't you have to honor the Expedia rate, and at first she acted like no, then when I showed her the reservation, she then changed her tune and stated it was a $25 security deposit per night, that would go towards my $75 pet fee. Unbelievable. The washcloths and hand towels are hidden in a drawer that I couldn't see until we where getting ready to leave and I was looking for something under the sink. The hotel itself was clean and breakfast was good. But we won't be back if this is their dishonest process for charges.

Pet

10/10

Exceptional

06 Jun 2026

Dana

Room was clean and comfortable. Breakfast was not the best. The staff member overseeing it was dismissive when asked when empty containers would be refilled. The food that was there was cold or stale.

Partner

10/10

Exceptional

06 Jun 2026

antonio

Great stay

8/10

Excellent

04 Jun 2026

Thomas

I still had to check in at the counter to get my key even though I checked in on line. Breakfast area was clean and well stocked. Great location.

Partner

8/10

Excellent

31 May 2026

Dennis

Yes

Partner

10/10

Exceptional

31 May 2026

Safary

I spent here 5 nights on business. I love the place; it's quiet and a bit secluded. Yet, very close to Walmart, Aldi and various restaurants.

Self

10/10

Exceptional

26 May 2026

Stephanie

Hotel was clean and breakfast was good.

Self

8/10

Excellent

26 May 2026

Joan

Great staff. They were extremely friendly and helpful. Probably one of the better hotel breakfast I've had. Wish we could have used the pool but we were only there for a short evening stay.

Only issue was that the beds were very hard. I know this is personal preference, but it made it difficult to sleep. On the opposite side, could use some firmer pillows.

Family_with_children

8/10

Excellent

24 May 2026

Megan

Breakfast: Gluten free options. A bread option would be nice to have.

Family

8/10

Excellent

19 May 2026

Susan

Clean and good breakfast

Family_with_children

10/10

Exceptional

18 May 2026

Jessica

Clean and affordable will recommend

10/10

Exceptional

15 May 2026

Sherri

A little older but well kept and nice and clean.

Partner

10/10

Exceptional

09 May 2026

PHILIP

We really appreciate being able to check in late after a long drive. We’ve stayed here for several years during an annual trip to Lake Michigan & to see family. The breakfasts are beautiful. We always request a room looking into the trees. - it is a beautiful scene. The beds & pillows are the best. Highly recommended.

Partner

10/10

Exceptional

07 May 2026

Kathia

Clean Room, Great parking lot.

Family_with_children

10/10

Exceptional

07 May 2026

Mark

newer hotel in well kept condition, good parking and not too close to highway noise.

Business

8/10

Excellent

04 May 2026

Domitila

This is a great hotel if you are just interested in the room.
Clean and comfy room. Quiet stay. Pet friendly.
The only thing keeping me from giving 5 stars is the breakfast. I’ve stayed twice at this hotel and both times the oatmeal was dry and lumpy and the oranges old.

I will probably stay here again but I will bring my own breakfast.

Pet

10/10

Exceptional

03 May 2026

Gaurav

Clean and neat. Room was spacious with all necessary amenities

Family_with_children

4/10

Poor

02 May 2026

Sean

The room and facilities are great. The lady at the desk was very rude.

10/10

Exceptional

02 May 2026

Shauna

The BEST breakfast!! Workout area very nice and clean!

Self

2/10

Poor

29 Apr 2026

Nancy

Our stay was unfortunately a very unsettling experience from the start. When we checked in and were given our room, we opened the door only to find that it was already occupied by other guests. Walking into a room with strangers inside was shocking and honestly quite scary. It raised serious concerns about the hotel’s organization and guest safety.
While the staff did reassign us to another room, the experience left us feeling uneasy. Unfortunately, the issues didn’t end there. Later that night, the guests in the neighboring room were hosting a loud party with what seemed like 10 or more people. There was loud music, shouting, and constant noise well past midnight (around 12:00 a.m.), making it very difficult to relax or get any sleep.
Overall, this stay was disappointing due to both the initial room assignment mistake and the lack of noise control. We expected a much more secure and comfortable experience.

6/10

Pleasant

26 Apr 2026

Jordan

Stay was fine overall. The room was clean and the hotel was new. We booked a King and were given a double, talked to front desk and they told us they overbooked and we got downgraded. Other than that it was a fine place to stay.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Theresa

Room was cleat, beds were comfortable and a great value for the price. Pleasant staff, clean lobby and nice touch with the endless free coffee and tea. Will stay here again.

Partner

10/10

Exceptional

24 Apr 2026

Tanya

Great location by highway ~ Amazing staff (shoutout to Victory for a warm welcome with my late check in). ~ Breakfast was ok (better at hotels who I won’t name) but again great staff! Easy parking ~ Fast Check In and attentive service. Big room and clean. Here for an aviation event and glad I picked this amazing place ~ slept very comfortably. Thank you for your hospitality!

Partner

8/10

Excellent

13 Apr 2026

Manuel

Good price! The hotel looked new or renovated, room was clean, and beds and pillows were really comfy. Enough parking. They accept pets. Free breakfast.

The only thing that is keeping me from giving them 5 stars is the breakfast. The only thing I look forward in a continental breakfast is the oatmeal. For the price I paid I didn’t expect much. But the oatmeal here was really thick and dry 😞. So I only ate an orange.

If we put aside breakfast, rooms and service are excellent!

Partner

8/10

Excellent

13 Apr 2026

Leann

breakfast was a good variety. TV in our room did not work, they offered to move us but we decided to just stay where we were. We were just there for one night.

Family_with_children

6/10

Pleasant

05 Apr 2026

Kessy

Stayed here before and it was great- this time not so much. I booked a king room and they gave me a queen, wasn’t too bothered since I did book through Expedia, and there was no price difference. However our room was not the cleanest, hair in the shower, floors didn’t appear to be vacuumed, trash pieces on the floor. Overall a decent hotel but just had a not so clean room,

Partner

10/10

Exceptional

05 Apr 2026

Milenko

Clean room. Service every other day. Because I do not eat meat, they even put an effort to make for me omelette with no meat and vegetarian sausages. Excellent staff.

6/10

Pleasant

02 Apr 2026

Michael

Stayed 3 nights while visiting the area. First, the good points. Nice size room which had a 2nd sink and mirror in the kitchen. Great when 2+ people getting ready in the morning. Beds were comfortable and the room was clean. The breakfast area is open 6-10am which is nice. Big open space with multiple seating options. Nice looking workout room with multiple machines and dumbbell racks. Now the not so good. The pool was a big letdown. Apparently they had to shock the pool before we arrived. The 1st day the pool was unuseable with high chlorine smell and chemicals floating on top of the water. The 2nd day was a little better and I tried to enter the water. Extremely cold, not like 69 degrees cold , but like ice bath cold and painful to the skin. The 3rd day was no change and we gave up. The breakfast was only mediocre. I’ve had better at other hotels in same price point. Not sure if I would go back a 2nd time.

Partner

10/10

Exceptional

27 Mar 2026

Amy

Clean, modern, great breakfast, gym and indoor pool

Family_with_children

8/10

Excellent

26 Mar 2026

Yelena

Stayed here for over a week. The room was clean and comfortable. The breakfast was good and included eggs, sausage, potatoes, oatmeal, waffles, bagels, fresh fruit, yogurt, juice and a few more things. I recommend making a breakfast sandwich with bagel, sausage, and egg! Overall hotel was clean, but when I went to use a pool, the area around it was dirty with garbage on the floor and pool water did not look clean. It needs to be looked into. I’ve stayed in multiple hotels in that area and a few of them had their pools closed by health department. Unfortunately, I could see this one being a candidate, as well. I did like the gym, they have a Peloton in there, however it doesn’t connect to the internet. They tried re-setting the router, but it still wouldn’t connect. That was a bummer. Overall, I would stay there again, just no pool for me.

Partner

10/10

Exceptional

17 Mar 2026

Karin

This hotel is clean, new, and the staff is lovely. We have had to extend stays unexpectedly and they accommodated us without issue. Location is super convenient for us and why we are in town. Close to loads of restaurants and shopping and the tourist areas as well.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Ginalyn

Nice hotel

Family_with_children

4/10

Poor

09 Mar 2026

Gretchen

The staff was horrible,the room were not 4 or 5 star...and I did not have a hot tub.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Lottie

My husband and I actually were booked to stay at a different hotel besides the Hampton.When we got to our other hotel, it was so bad. We booked instantly at the Hampton Inn, and I am so glad that we did. I made a reservation at eleven o'clock at night and I was worried that the hotel might cancel the reservation because it was so late. So, I called and the front desk staff was so helpful and friendly in assuring me that our reservation was okay and for us to come on over. Everything from the staff to the cleanliness of the hotel to the cleanliness of our room was perfect. Staying the weekend there truly made the difference in our experience in Michigan. We also got a free month of Apple t v. because we stayed the night at the hampton.

Partner

8/10

Excellent

02 Mar 2026

Yolonda

The stay was really comfortable. They only hiccup was we asked for fresh towels and trash to be emptied while we was gone and it wasn’t done when we returned

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Yolonda

Room was spacious and well stocked for our needs

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Rodalin

This is our second time staying here, and it didn’t disappoint. The room was clean and spacious, the staff was friendly, and the breakfast was delicious.

Family

8/10

Excellent

20 Feb 2026

Jamie

Clean room, was very noisy neighbors though. Food was great too

10/10

Exceptional

03 Feb 2026

LaTroya

Very nice

Family

10/10

Exceptional

22 Jan 2026

COLTON

Great stay

10/10

Exceptional

22 Jan 2026

JESSICA MARIA

liked the lobby, the hotel clerk was very helpful and nice. room was clean

Leisure Family

8/10

Excellent

19 Jan 2026

Kessy

Clean room, nice amenities

10/10

Exceptional

05 Jan 2026

Tracy

Staff very friendly

Leisure

10/10

Exceptional

04 Jan 2026

David

Very nice!

10/10

Exceptional

28 Dec 2025

Aeron

Clean, quiet, good reception.

10/10

Exceptional

15 Dec 2025

Cynthia

Room was very nice, clean. The bed was very comfortable and the staff was very friendly and helpful. The breakfast was great too.

10/10

Exceptional

11 Dec 2025

Rodalin

This hotel is one of the best I’ve ever stayed in. All the staff were warm, welcoming, and friendly. The moment you walk through the main entrance, you’re greeted with a clean, pleasant scent that sets the tone for the whole stay. Our room was very clean, fresh, and updated—everything looked spotless and well cared for. It was also spacious and very accommodating. Overall, this stay is a 10/10 for me.

Business_and_leisure Family

8/10

Excellent

06 Dec 2025

Carol

Room was clean lovely, and well appointed however the door to the door needs major maintenance, it was hard to use. The mattress was too shoft for my taste.

Business

10/10

Exceptional

04 Dec 2025

Keith

Clean, pet friendly, nice area staff was great

Business_and_leisure Partner

8/10

Excellent

30 Nov 2025

Jessica

Staff was great; very pleasant which is unusual these days.

Self

10/10

Exceptional

30 Nov 2025

Shawn

Friendly check-in, clean, bright room. Gym with treadmills and weights is very clean and everything is in good working order. Nice breakfast too. Right off the highway, great for a one-night stay while passing through. Will stay here again!

10/10

Exceptional

22 Nov 2025

Gloria

Front desk staff was exceptionally courteous and helpful.

Partner

10/10

Exceptional

01 Nov 2025

Joy

Spacious, clean room and wonderful staff. I love a good waffle maker at breakfast too!

Leisure Partner

10/10

Exceptional

27 Oct 2025

Lori

The hotel was close to the highway so was an easy stop as we passed through. Very clean and safe.

10/10

Exceptional

24 Oct 2025

Betsy

Friendly and clean. Thanks for a great stay.

Leisure Pet

10/10

Exceptional

20 Oct 2025

Sheresa

I did not have the breakfast this time but I have in the past and it was good. Rooms are always clean staff always nice and helpful and parking is safe. I would recommend this location to anyone

Partner

10/10

Exceptional

19 Oct 2025

Joanna

We booked a suite and we loved the extra room. The bed was spacious as well as the bathroom. We liked the walk-in shower and the fact that the vanity was in a separate room. The tv was easy to control too. Best of all the place is dog friendly!

Leisure

10/10

Exceptional

19 Oct 2025

Christine

Great place, clean rooms, friendly staff, decent breakfast.

10/10

Exceptional

19 Oct 2025

Anne Marie

I visit my grandson often and always stay in this hotel. It never disappoints. Always clean, staff always helpful and friendly. I wouldn't stay anywhere else.

Leisure Family

8/10

Excellent

15 Oct 2025

Phillip

Breakfast was standard Hampton. The staff did a great job with everything. Our room was clean. Parking was easy. The area around the property did not seem safe and the dining options were very limited.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Jaime

Clean room. Friendly staff. Great breakfast.

Leisure Partner

4/10

Poor

13 Oct 2025

Allison

Look for other options

We were very worried about our safety at this hotel. My husband ended up sleeping in the car to protect our belongings. The breakfast was not edible in the morning and we ended up having to search out other options. The room was not that clean.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Najwan

nice hotel

Leisure Family

8/10

Excellent

28 Sep 2025

Randall

Newer building - efficient staff.

Parking lot was well lit and it was easy to find a spot. Staff was super efficient and friendly. Decent breakfast.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Jeanette

The people did not keep up clean the table as people left just sat on her phone!

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Debra

Beautiful hotel, staff very helpful! We used the room to get ready for a wedding. Would highly recommend.

Leisure Family

10/10

Exceptional

14 Sep 2025

Matt

Beautiful property! Clean and excellent rooms

Leisure Partner

8/10

Excellent

05 Sep 2025

Renee

Good property but difficult access.
Good staff at reception.
Disappointed they did not give me my Hilton Honors points nor my gift.

Business_and_leisure Partner

8/10

Excellent

02 Sep 2025

Elizabeth

The front desk staff was a little rude. The cleaning staff were very nice, the hotel was clean.

Leisure Family

10/10

Exceptional

01 Sep 2025

Angela

First trip to Michigan

I was in town for a trip to the area. I never felt uneasy about my stay. If I could give the customer service and management a 100/10, I would. I had left my clothes hanging in the closet and they made their return effortless. The rooms were spacious and clean.

Self

10/10

Exceptional

13 Aug 2025

Brenda

Room is clean and guest service very nice.

Business Self

2/10

Poor

12 Aug 2025

Blake

The service was not good. We took a red-eye and we’re not able to check in at all early, which is fine they have a check-in time of 3pm, just would’ve been nice to let us check in early (and I’ve never had a hotel not let me check in early). But the staff were unprofessional, literally one lady was not even wearing shoes at the front desk, and was picking her nose when we walked up. Our first room smelled musty, and then I stepped in sopping wet carpet where the AC had been leaking for who knows how long. We tried to call the front desk from the room and the phone just gave us the busy signal. My husband went down and told them about the AC and that the phone went to busy signal and they just said “oh…yeah” then a man came to the door and asked if this was the room with the leaking AC, I said yes, and then he asked if we “used the room a lot” I said no and he said “great I will just have to freshen it up then” which was a huge red flag. The next room we got (almost an hour later) was fine, less mold in the shower, and no soaked carpet, but everything was damp and still musty. We were there for 4 nights and never once got fresh towels or and toiletries restocked, even though we were told they would provide fresh towels every other day. The area was also horrible. Abandoned motel next door with drugged people wandering in the middle of the street and in the parking lot. Buildings have busted out windows and boarded up doors, terrible area, only stay here if you are desperate.

Leisure Family