Name: Tokyu Stay Shimbashi
Address: 4-23-1, Shimbashi, Minato-ku, Tokyo, Tokyo, 105-0004, JP

10/10

Exceptional

25 Jul 2026

Scott

Overall stay was incredible. Staff was friendly, room was clean (though the AC leaked, but they offered to move me to a different room which was nice). 5 minute walk to Shimbashi Station, 7/11 was right around the corner and so many good restaurants. Highly recommend.

10/10

Exceptional

14 Jul 2026

Kelley

Absolutely loved this property. There are a lot of places to eat in the area but I also loved the breakfast every morning. The location is perfect and right near 2 train stations. I would stay again and recommend it to friends!

Partner

6/10

Pleasant

12 Jul 2026

Jacqueline

Average. Small rooms. Not especially nice

Family

10/10

Exceptional

08 Jul 2026

PUI

The staff is very helpful and it is very good to have washer & dryer in each room. This amenity is a gem in the hotel. I love to stay in Tokyustay Shimbashi and I highly recommend it to other travellers.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Buqian

clean, friendly, good

Self

10/10

Exceptional

23 Jun 2026

Oliver

Hotel offers a good simple breakfast and the rooms have a washer! And all in a very convenient location

Self

8/10

Excellent

22 Jun 2026

Brian

There were good and bad things about this place.

The good: The location is amazing, very near everything, Tons of restaurants around. There is a 7-11 around the corner. a great bakery about 2 blocks down, and a great ramen place that is a Japanese chain, about 3 minutes away. and a short walk to the Ginza area. The Shimbashi train is maybe 5 minutes away. The room was clean, had a great tub. Of course, the toilet had a heated seat with a warm water bidet. Came to love that. The room also had a washer/dryer combo in it. So it was very convenient to wash clothes.

The bad: the rooms are tiny by Western standards. Probably average for inner Tokyo and Japanese-sized rooms. There is no room cleaning; they only empty the trash and bring towels. And even sometimes I had to go ask for garbage bags and get towels on my own. The restaurant in the lobby is a rip-off. I would avoid it unless it's your only option. The breakfast is overpriced and not very good for the money. Same with dinner we had there. So many other better options in the neighborhood. For breakfast, we headed to Cafe Veloce across the street a few times.

The lobby is also very small. Not really anyplace to sit down there. Also, the coffee machine makes a decent cup of Joe, but they put a sign on it that it's not to be used until 7 am. I had jet lag and was up at 4:30 with the rising sun and wanted some. The washing machine is very convenient, but the cycle takes all night. and none of the staff know how to operate

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Isaiah

Clean room with many apartment style amenities like electric kettles, an electric stove, a microwave, fridge, and washer/dryer. Many instructions are easy to understand in different languages. Towels are shared and trash taken out daily, on request. This is done using a sign left on the door, similar to a do-not-disturb sign. Very efficient, and the rooms are a good size for a Japanese hotel.

Friends

10/10

Exceptional

03 Jun 2026

tavis

Room was clean. Very convenient having a room with wash/dryer in it. Great water pressure in the shower and great aircon.

Self

8/10

Excellent

02 Jun 2026

Asma

This was a very practical and functional hotel, perfect for quick stays and well located with the train station located close by. Staff were helpful and kind.

8/10

Excellent

24 May 2026

geraldine

Everything was good, but the size of room. There was no space to keep a suitecasw

Partner

10/10

Exceptional

21 May 2026

victoria

I left my passport in the counter and left and I know in my mind that I left it there and When I get back there I am so impressed with how they treated my passport.. they wrapped it really nicely and presented it to me with so much respect. Everything, and everywhere you go in Japan is very well relaxed. The hotel is perfect.

Partner

10/10

Exceptional

18 May 2026

Rikuto

Very convenient hotel close to Shinbashi St. and many restaurants around the hotel

Self

2/10

Poor

13 May 2026

Charles S

The room was not provided with any amenities such as bottle water or tea

Partner

10/10

Exceptional

13 May 2026

ANNA

Clean room, enough space to open two big luggage.
The staff was always nice:)

Self

10/10

Exceptional

12 May 2026

Ray

Staff was very helpful. Kept my room clean

Self

10/10

Exceptional

09 May 2026

Yngrid

Great stay overall the room was clean, comfortable, and well maintained. The staff was friendly and made the whole experience smooth and welcoming.

Self

8/10

Excellent

06 May 2026

jenny

well designed rooms even though the space may be small. clean rooms and functional!

Partner

10/10

Exceptional

05 May 2026

Brian

Good location 📍, clean rooms, nice amenities

Family

8/10

Excellent

02 May 2026

Pamela

Nice, clean, friendly. Good location. 5 minute walk to train station and restaurants. Only negative is no in-room coffee. You have to go downstairs to use their coffee machine that opens at 7a). Other than that, i give it a “thumbs-up”.

Partner

10/10

Exceptional

01 May 2026

Maddalena

Beautiful location and great area in Tokyo, just near Ginza. The breakfast was really good and staff very welcoming. Our room was maybe too small for the three of us, but we had a great time there.

Family_with_children

10/10

Exceptional

27 Apr 2026

Mario

Convenient location, lots of places to est and to get around, use full the train station is one block away. Tokio is someplace eles!!!

Self

8/10

Excellent

27 Apr 2026

Pamela

Would have liked to have coffee in the rrom. You have to go to the lobby to use their coffee machine.

Partner

10/10

Exceptional

27 Apr 2026

Jesica

Great experience. Just what we needed. Location + laundry + staff made it an excellent stay. Skip the breakfast — overpriced and underwhelming.

Partner

8/10

Excellent

25 Apr 2026

Eshlyn

Small rooms, but good enough. Location is great. Near the station and plenty of restaurants and shops.

Friends_and_family Family

6/10

Pleasant

20 Apr 2026

Nubia

Location ok about 8 min walk to nearest train station and to restaurant. hotel clean, rooms are small but comfortable. Good and reasonable for 1st time travel to Japan.

Partner

10/10

Exceptional

16 Apr 2026

Melvin

No complaints. Great location, close to Shimbashi station. Friendly staff.

10/10

Exceptional

12 Apr 2026

Kristelle Quynh-Vy

Clean but small room

Partner

10/10

Exceptional

12 Apr 2026

Soo

The staff is helpful, room is clean but small. I don’t think there is airport shuttle from NRT to hotel. The location is good.

Family

10/10

Exceptional

08 Apr 2026

Saray

Lovely staff, they provide you with plenty of toiletries in case you need them. Very accommodating as well

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Jean-Francois

Room was clean and spacious - especially by Japanese standards. Overall comfortable. Great location - 5mins walking from Shimbashi Station. Insuite laundry was *chefs kiss* amazing to have. Skipped on breakfast - it was a pricey buffet

10/10

Exceptional

04 Apr 2026

Pauline

Staff were friendly and helpful.

10/10

Exceptional

03 Apr 2026

Gabriela

Staff was friendly, property is updated and modern, there was a washer/dryer AND laundry detergent in every room we booked (we booked 3). The bathrooms are nice too. There is a coffee machine that has many options all day and night. Walking distance to shopping, restaurants, and train station. There is also a vending machine in the lobby. Great experience and I will definitely stay here again.

Family_with_children

10/10

Exceptional

31 Mar 2026

Caroline

Best hotel I've ever stayed in. It was clean and convenient. It is a little bigger than most hotels in Tokyo (the little hallway made a difference). They had great toiletries (the body scrubs were amazing) and the 24h complimentary coffees were great.
The staff were so helpful in transferring my luggages. The Shimbashi station made it easy to get around the city. I would come back for sure.

Family

8/10

Excellent

28 Mar 2026

Georgia

Staff were lovely and very helpful during check in and stored our bags until 6pm before our flight. Very happy with our stay and the hotels location.

Partner

10/10

Exceptional

26 Mar 2026

Alain

El staff en esta locación es excelente (super cerca de lugares de comoda y el metro), nos trataron muy bien, y el cuarto tenia todo lo que necesitabamos incluyendo lavadora con secadora.

10/10

Exceptional

22 Mar 2026

pandian

Great location, very close to the Shimbashi Station. The room is clean and it has great amenities. Excellent shower and bathroom products. They have hair styling accessories that you can borrow from the front desk.

Family_with_children

10/10

Exceptional

21 Mar 2026

Sara

The walls was a littel dirty, but die amenities where super, Waschmaschine was super useful, location great, Breakfast the only problem ist if you get there by 8:30 there are not much options y one day they did not make more eggs.

Partner

10/10

Exceptional

13 Mar 2026

Ming-Hsuan

A bit noisy as I can hear the train noise but will get used to that..,

Self

10/10

Exceptional

11 Mar 2026

Minette

The laundry in the room is the main selling point for us!

10/10

Exceptional

10 Mar 2026

pandian

Great location

Partner

6/10

Pleasant

09 Mar 2026

Avinash

Great location, good price. My only 2 complaints are that the WiFi is not always fast and that if your room faces the train tracks you will hear every train passing by from early morning to late evening

Self

8/10

Excellent

02 Mar 2026

Emiko

A little walk from the station, facility felt a little old. Staff was very friendly and nice. Coffee at the lobby was great.

10/10

Exceptional

27 Feb 2026

JT

Great location with fair value. Staff and amenities were amazing.

Business Self

10/10

Exceptional

26 Feb 2026

graciela

Easy check-in and checkout. Central location close to metro

Partner

6/10

Pleasant

25 Feb 2026

Jay

The room was fine, amenities were good and washing machine was very handy but the hotel ad said \"family friendly\" and we were told that kids were welcome but only found out at check-in that cots were not available and safety guard rails were in limited supply. The breakfast buffet was also decent but again, no baby chairs were available so it was difficult having breakfast with a baby in tow. Another guest had their child squirming on their lap! Good hotel so long as you are not travelling with small children.

Family_with_children

10/10

Exceptional

21 Feb 2026

Jeff

Friendly staff, great location, would stay there again

10/10

Exceptional

13 Feb 2026

Hailey

Clean room, kind and respectful staff, awesome amenities! Would stay here again and recommend to other travellers!

Leisure Partner

10/10

Exceptional

10 Feb 2026

Tai

Staff very courteous. Great location.

Self

8/10

Excellent

06 Feb 2026

Andrew

10 minute walk from Shimbashi station through a bustling neighborhood. Lots of izakayas, rampant night life. The room is small, but perfect for a solo traveler looking for no frills hotel room. Bathroom has a slight odor, bathoom ceiling hatch was not locked and could peek your head through it.
The hotel allows you to check out 11a, however, if you give them a hotel rating/review at check in, they will allow an additional hour to check out at 12p

8/10

Excellent

05 Feb 2026

Sabrina

Location was excellent - within 5-10 min walk to Shimbashi station. There are many convenience stores, restaurants and bars closeby. Plus side - area is not as busy as places like Shinjuku, Shibuya and Asakusa. Some may find it a little \"seedier\" than other neighborhoods frequented by travelers but if you come from a big city, it should not feel seedy at all. It definitely felt safer than the equivalent neighborhood back home in Canada.

The hotel itself is pretty barebones but comfortable. I enjoyed the free coffee/tea in the lobby, and the concierge was friendly and helpful. The ensuite washer/dryer was incredibly useful. I strongly disliked the bed linens.

Leisure Partner

10/10

Exceptional

31 Jan 2026

James

Good hotel close to Shimbashi Station and Shiodome station. Definitely more business oriented. The in unti washer-dryer was a great addition, after traveling for so long.

Leisure Self

2/10

Poor

21 Jan 2026

Eugene

WiFi did not work after first. Night

8/10

Excellent

18 Jan 2026

miwako

Good location. Washing machine is very usefull.

Partner

10/10

Exceptional

18 Jan 2026

Aja

The room was very clean, the staff was super helpful and courteous and we had a great time!

Leisure Family

10/10

Exceptional

15 Jan 2026

Karolin Ying Lee

The staff were very helpful. The rooms were clean.

6/10

Pleasant

12 Jan 2026

Kevin

The rooms are as dense with amenities as possible, there's just enough room for everything EXCEPT your luggage. Both me and a friend were having pretty bad allergies inside, especially inside the bathroom?? it got better with the heater off and the windows open. Beds are pretty stiff if you like that. Can't comment on breakfast

8/10

Excellent

07 Jan 2026

Kezheng

Relatively spacious

Leisure Friends

10/10

Exceptional

01 Jan 2026

Chiu Kuen Ramon

Great service

Leisure Family

2/10

Poor

28 Dec 2025

Tommy

Room was small and dirty. Location noisy and inconvenient.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Teresa

Clean, well equipped accommodation with in-room laundry machine. Friendly multi language staff. Self-service expresso machine in lobby was our highlight!

Leisure Family

8/10

Excellent

04 Dec 2025

Alda

Room was as described. Location was convenient

8/10

Excellent

03 Dec 2025

Michael

I just want to say the location is great. You can take the JR Yamanote Line to all the location you want around Tokyo.
(It’s like a big circle) The room I chose came with the Microwave and washroom/dryer in one. Which is great.
The Room itself is ok for one person. Yes the room is clean, I like the bath tube too because at the end of the day i can just relax.
I do noticed that the hotel is kind of older now, so probably need a renovation soon. I can’t commend on the breakfast as i did not choose it.

Leisure Self

6/10

Pleasant

29 Nov 2025

Alice

The hotel was OK. They ask you to pay PER PERSON if you want to check-in early. Which is a little bit ridiculous since our luggages were already in the room (due to Yamato transfer) so, many people were waiting in the small lobby waiting for 3pm. We were all looking at each other like this is ridiculous.
The room we had, had a broken window. Mind you we were in the 12th floor and the window could open without a locking mechanism and could open widely. Even I almost fell from the window because I didn’t know it was broken and it opened completely. I wrote immediately to the reception, but asked to come in the morning. I couldn’t sleep that night because I was scared that my son (who could reach the handle easily) would open the window and fall.
They do not clean the room, and only provide new towels.
We enjoyed the walking distance near a metro.
Staff was still friendly.

Business_and_leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Kim

Great location, room had its own washing machine! Breakfast options were great and delicious! Room was small, but comfy and practical!

Leisure Family

8/10

Excellent

25 Nov 2025

Rosalina

Amenities

Friends_and_family Friends

6/10

Pleasant

23 Nov 2025

Natalie

The hotel is a 5 minute walk maximum from Shimbashi station, so easy access to Haneda airport and other areas in Tokyo. It’s around a 10 - 15 minute walk to Ginza from the hotel.
The bed and shower were wonderful, found the pillows a bit hard though. Was really helpful having a washer/dryer located in the room.
The room itself is just the right size for 2 adults with their luggage, but any more than 2 suitcases would be a tight squeeze.
While clean in the room and shower area, you could see signs of wear and tear throughout. There was some wallpaper pealing by the toilet in the room and a lot of dust around the washer/dryer.
On the last night after strong winds, a squealing started from outside the room and would not stop. We managed to sleep eventually, but it wasn’t a nice way to end our time at the hotel.
For a night or two, we would recommend the hotel but for any longer it would not be a comfortable stay if there is more than 1 person staying in the room.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Mohsen

Y

10/10

Exceptional

19 Nov 2025

Yuko

Location is perfect, the hotel's atmosphere is very good as well, love the night lobe.

Leisure Self

10/10

Exceptional

18 Nov 2025

Tanar

Excellent location, wonderful breakfast, helpful people.

10/10

Exceptional

17 Nov 2025

Guadalupe

It was a great stay. The staff was courteous and friendly. Thanks to the maid my room was clean and had what I needed. Thanks to all the staff

Self

8/10

Excellent

16 Nov 2025

Kit

The room was standard but the window does give the wind their way into the room. Overall, the facilities in the room need to be either given a better wash up and cleansing as I do see stain in the bathtub which can't be wash away and the washing machine has dirt in the rubber.

That being said, the staffs were wonderful. They are super friendly and kind. Given my broken Japanese, they were able to provide me with wonderful assistance from refilling the washing detergent to collecting my parcel for me. They will also explain to me the cleaning policy and explain me to clear up my room on the day of cleaning if I am not comfortable for their team to see the item.

The location of this hotel is also great, it is just a street away from a lot of izakaya. Food is just everywhere. It is also near 2 major station in which can bring you to literally everywhere in Tokyo.

So putting away the facilities, this hotel is worth the stay.

Leisure Self

10/10

Exceptional

16 Nov 2025

Tyler

Room was clean, check in was easy, the staff spoke enough english and I spoke enough japanese to make any accommodations pretty seamless. Would definitely stay here again.

Leisure Partner

8/10

Excellent

13 Nov 2025

Matias

Good hotel for the rate payed. All rooms were very clean and comfortable. Personnel was very good.
there was not a lot of variety in the breakfast. I suggest usually to go and have it outside. Will get better quality and variety.

Partner

10/10

Exceptional

12 Nov 2025

Sam

excellent services

4/10

Poor

10 Nov 2025

Diana

Did not like the room size and layout - room was very small and narrow. Staff was nice, but was expecting more English speaking staff. No housekeeping on a daily basis - room is cleaned only if you stay for 7 nights or more! Description of hotel could be better so that I would know what to expect!! Was not happy being in such a small and very narrow room for 6 nights.

Leisure Self

8/10

Excellent

05 Nov 2025

Gladys matilde

Everything are great , but the room too small !

Leisure Partner

10/10

Exceptional

24 Oct 2025

Michael Encabo

The hotel was outstanding. The staff were professional, friendly and helpful. I also purchased the breakfast with the stay that made it easy to start the day.

Leisure Friends

8/10

Excellent

21 Oct 2025

inbar

Very clean room, small as expected (we took the 15sqm room) but sufficient for our needs. It was a great surprise to come out of the train station from the airport and realize it’s less than 5 mins walk to the hotel! The location is very central, lots of Izakayas and restaurants near by, but because it’s so close to the metro you can get literally anywhere in Tokyo. Overall we had lovely stay and would recommend. I did take down one star, as there is an upper train that goes near by and from our room we could hear it till late at night, which I did not know in advance (and I’m not sure you can hear it from every room) - so just be aware and bring ear plugs if needed. But it definitely didn’t affect our trip that much.

Partner

6/10

Pleasant

20 Oct 2025

Janice

Room was dusty even though it had been cleaned. When we told the staff and asked them to clean the room because it was dusty and causing issues with our allergies they tried to charge us to clean the room. I think there was a disconnect with not understanding our request. They then moved up the cleaning date by 2 days to clean the room that day instead. The room was better but not great and still continued to have a \"bathroom\" smell even though it was cleaned. Unless you're planning on going to the bars in the area there is not much to eat locally. This isn't a fault of the hotel though just the surrounding neighborhood. Very close and walkable to the train station which was a plus. The noise outside was quite load but once we were in the room you could hardly hear it and didn't cause any problems sleeping.

Leisure Partner

8/10

Excellent

14 Oct 2025

Kwok Wai

Room with washing and drying machine, very convenient for travelers. Although this location doesn't serve breakfast, there's plenty of choices around.

Leisure Self

4/10

Poor

13 Oct 2025

Jenny

Inconsistent Service – Some Staff Are Great, Othe

I stayed at this hotel for two nights (October 5–7), & my experience was very mixed. The customer service on my first day was terrible, especially the front desk men working in the afternoon & early evening of 10/5. They were dismissive, unhelpful, and could barely communicate in English. When I asked about storing my luggage for a later date (since I had another reservation for the same week), they made it seem like an inconvenience.When I entered my room, there was an unpleasant smell coming from the toilet. I also realized that the room did not include a washer/dryer as advertised on Hotels.com. When I asked about it, I was told I needed to pay an extra 4,000 yen for both nights to have that feature, something that was never mentioned online. As for the toilet smell, they didn’t offer to clean it or even provide cleaning materials, which was really disappointing. The only positive part of my stay was when I called for help with the air conditioner. The staff member who came to my room was polite, attentive, & genuinely tried to help. On 10/10, when I returned to pick up my stored luggage, the front desk man on duty that evening was completely different, very kind, professional, & accommodating. It made me realize how inconsistent the service at this hotel can be. Unfortunately, the rude & arrogant attitude of the earlier front desk men(especially toward a solo female traveler) left such a bad impression that I decided to cancel my later reservation & stayed somewhere else.

Self

10/10

Exceptional

06 Oct 2025

Jonathan

Clean room and friendly staff. A lot of restaurants nearby. Close to many different tiers of shopping. Close to train stations which makes travelling very convenient.

Leisure Family

10/10

Exceptional

23 Sep 2025

Joseph

It’s close to Ginza and Shimbashi station, walking distance to both. The room was clean and nice for a couple nights stay

Leisure Self

10/10

Exceptional

08 Sep 2025

Verified traveler

Business trip.

My go-to hotel in Tokyo. Always a great stay with great service. Simple room with everything I need in a good location close to several public transport options.

Business

8/10

Excellent

27 Aug 2025

EFRAIM

Good Location

Good Location. Small Room

Business

10/10

Exceptional

24 Aug 2025

Kim

Good access to both airports via TOEI subway. Walkable to Ginza. Lots of eating options nearby.

Leisure Partner

10/10

Exceptional

12 Aug 2025

Taylor

The best hotel on my trip to Japan

This hotel checks all of the boxes. I absolutely loved my stay here. I will be back next time I'm in Tokyo. For those looking for reliable, comfort in the Ginza area it does the job fantastically. They pay attention to ALL of the details that make for a great stay. Comfy beds, decent pillows, powerful shower heads, sizeable desk area, free coffee, and a long list that goes on and on. Easy, casual and well executed lodging. I particularly loved the scented fabric spray in the closet area. I didn't have time for laundry and the 90 degree humidity was making some of my clothes unfresh. nice touch!!! Thank you Tokyu Stay for making the end of my trip so delightful.

10/10

Exceptional

28 Jun 2025

Hyun Min

Very nice

10/10

Exceptional

27 Jun 2025

CATHYRENE

This is the third Tokyu Stay property I've stayed at. I choose this chain because of the convenience of having a washer & dryer in the room. Their hotels have all been clean and reasonably priced. This location was convenient for flying in and out of Narita as we only needed to take one train. Thank you again for your accommodations Tokyu Stay.

10/10

Exceptional

25 Jun 2025

James

A very comfortable place

It was absolutely amazing. Their was a nice Italian style restaurant attached to the hotel which was open for most of the day. I only stayed for 2 weeks, but it was the best two weeks I had in a long time. I will definitely be going back there.

P.S 1 major benefit of this hotel is that it is very close to many stores and train stations.

Partner

8/10

Excellent

24 Jun 2025

Verified traveler

We used the in room laundry every day since the weather was so hot.
The configuration of the bed was bad. If there are 2 people　one gets stuck inside against the wall, and crawling out of the bed without waking the partner is impossible.
The amenity was not as good as other Tokyo hotels. Especially they did not have wide range of bath and hygiene items offered.
The location is good and is close to the station.

Partner

8/10

Excellent

18 Jun 2025

Yuet Mei

The room size is small, overall is clean & there is build-in washing machine , good for traveler

Friends_and_family Family

8/10

Excellent

16 Jun 2025

Steve

Overall this is a great place to stay. The rooms are clean, bed is good and the hotel reception area is nice. They have a laundry machine in the room which is a huge plus. It works great and google translate helps if you run into questions or problems. There was a microwave, clothing press, hot water pot and deep sink in the room as well. It is very close to Shimbashi train station which has many main lines running through it. Easy to get around just about anywhere in Tokyo from here. Another plus is there are lots of restaurants and kobinis within a few minutes walking distance.

With that being said, here are some of the things that could have been better. The room felt cramped with luggage. I realize it’s a trade off for having the ability to do laundry. It’s definitely manageable but has its moments. The staff is friendly and very helpful. But when we asked for a second key to our son’s room, they said no and sited security reasons. This seemed a little strange to me. Problem is you need a key to access the floor and we were on separate floors. It was a little inconvenient to have to go downstairs to exchange things or meet. A second key could have resolved this easily. The other thing was the hallways were not air conditioned. Your walk to and from the elevator was like being in a sauna sometimes.

This is a great hotel to stay near the heart of Toyko. Ginza and Shibuya are just a short train ride away.

Leisure Family

10/10

Exceptional

03 Jun 2025

Deepak

Great location, good rooms, good service

Business_and_leisure Self

10/10

Exceptional

31 May 2025

Jonathan

Does the trick. Comfy bed and great location for the price

10/10

Exceptional

24 May 2025

Clifford

Room and location

Leisure Family_with_children

10/10

Exceptional

20 May 2025

Bryan

GOOD VALUE

Leisure Partner

8/10

Excellent

18 May 2025

Verified traveler

Good location & helpful staff

Staff was very helpful. They even let us check in earlier than scheduled, which is very rare in Japan. Room size was fine for one person. Complimentary coffee at the lobby only starts at 7am. I've stayed two Tokyu Stay hotels on this trip for six nights. The only things I didn't like were: 1) the quality of toilet paper - lol - it's pretty rough & thin, it breaks apart very easily. 2) shampoo & conditioner were too oily for m hair. My hair felt very heavy every time I washed them.

Self

8/10

Excellent

16 May 2025

Masayo

I love this hotel, I will come back !

Business_and_leisure Self