AmericInn by Wyndham Ham Lake

United States , Minneapolis - MN
Ham Lake, 13440 Highway 65 N
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100 reviews shown

10/10

Exceptional

24 Apr 2026

Cristobal

👍

Self

4/10

Poor

13 Apr 2026

Matthew

Room felt dirty, carpet was rolling up, the chair was ripped, outlet covers were broke. The pool was not open.

Self

2/10

Poor

22 Mar 2026

Crysta

First room I was given was dirty, slept in bed and garbage everywhere. And the next room the light switch didn’t work so had to use a flashlight to find the lamps and turn them on and the bathroom in the pool area was covered in feces. Would not stay here ever again.

10/10

Exceptional

18 Mar 2026

Ricki

Staff was amazing, very considerate. I was placed in room 108, and I’m thankful for how easy it was to navigate and load my belongings from the car to the room. The room was very clean, 2 things to point out, was a quarter sized stain on the blanket & the entrance/parking lot was not plowed at all. Pillows were very comfy, bathroom was clean. I wasn’t expecting a fridge and microwave for an affordable room, but very pleased. I absolutely will be coming back very frequently to this hotel. (Again, 10/10 for the employee who check me in/out!!)

Self

8/10

Excellent

16 Mar 2026

Camille

Easy parking, kind staff, clean pool, good breakfast

Family_with_children

10/10

Exceptional

15 Mar 2026

krystal

Yes

Family_with_children

4/10

Poor

13 Mar 2026

Edward

Busted tv and crappy tv service. Fit and finish very subpar in the room

Self

8/10

Excellent

09 Mar 2026

John

Clean,friendly

Partner

6/10

Pleasant

08 Mar 2026

Jenifor

Place needs updated. Pealing paint broken moldings poor drainage in shower and sink. Outside broken pallets by door. Trash in the ditches by parking lot. Sprinkler fire system out of order

10/10

Exceptional

06 Mar 2026

Eric

Room is always ready and spotless

Pet

8/10

Excellent

02 Mar 2026

Laura

Staff was nice

10/10

Exceptional

17 Feb 2026

Richard

It was a great value.
Breakfast was better than I had anticipated.

Self

6/10

Pleasant

16 Feb 2026

Heidi

Melted ice cream in our refrigerator, old used coffee grounds in the coffee maker, small non smart tv, old sunk in bed, no screen on window. Same hot breakfast everyday sausage patty & round eggs. Also charged$20 per day per dog.

Friends_and_family Family

4/10

Poor

10 Feb 2026

Meagan

The room was not the cleanest. The pool and hot tub were not in working order. There was a sign from the fire Marshall that noted there were no functioning sprinklers in the hotel in the event of a fire. The side door did not work with a key card, and also did not close properly. Ended up having to walk to the front of the hotel to get back in. The front desk agent was very kind, that’s about the only thing this hotel has short of bed bugs and broken furniture.

Business

8/10

Excellent

08 Feb 2026

Elaine

Room was clean and spacious. The staff was kind and courteous. Don't believe some of the reviews. It is an.older Hotel, but is being kept up nicely.

Friends_and_family Friends

10/10

Exceptional

02 Feb 2026

Kellsi

The staff was incredibly friendly and helpful. The rooms were nice and our pets were welcomed! The hot tub was just what we needed after a long weekend!

Pet

6/10

Pleasant

28 Jan 2026

Tong

Room was average based on the price you paid. Overall good expereinced and stayed.

Leisure Family_with_children

10/10

Exceptional

27 Jan 2026

Richard

The room was clean. The elderly lady who was the night manager did a great job keeping the place in great shape.

Business

10/10

Exceptional

18 Jan 2026

Joe

Staff very helpful. We had fun.

Business_and_leisure Family

10/10

Exceptional

05 Jan 2026

Josh

Stinky, musky rooms. Cereal on the floor, mirror uncleaned, windows left unlocked in both rooms, big bug crawling in the shower, hair in the tub, somebody’s food left in the fridge, uncomfortable beds, No confidence that the rooms were clean or sanitary or vacuum or sheets changed…. I just don’t know. uncomfortable pillows, nasty egg puff rounds and dried out sausage for breakfast, stinky, musty smell in the pool area, tv didn’t pick up any channels so the attendant gave the WiFi passcode to use the internet for shows, just a general over all run down, unkept, unmaintained, uninvested, uncared for hotel. Very surprised at this Wyndham chain for the very low level of management and investment of this hotel. It’s sad. Probably won’t ever stay here again even though it’s right in the place we need to be for family holidays Bummer.

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Daniel

Room was not. GFCI RECEPTACLE in bathroom was worn out, would not even hold a plug. Another recep was half broken out. Toilet ran all night.

Breakfast was not good at all

Partner

10/10

Exceptional

20 Nov 2025

Jessica

Nice room

6/10

Pleasant

30 Oct 2025

Jason

Hot tub, pool, heater out, closed

2/10

Poor

25 Oct 2025

Margie

Conveniently close to wedding we attended! But the room was small, musty smelled and Tv didnt have any chanels available to watch! All either had to sign in to and pay for a movie chanel, live tv did not work, we were dissapointed nit able to watch tv at all. We would NOTrecommend this hotel!!!

Leisure Family

10/10

Exceptional

17 Oct 2025

Carl

Clean room, great staff

10/10

Exceptional

14 Oct 2025

Eric

This by far is my favorite place to stay when I'm in town ! The new owners are really making it feel like home and everyone is always so polite and helpful

Business_and_leisure Pet

8/10

Excellent

11 Oct 2025

Wally

Sour milk at breakfast. Pool not usable. Was not told and no credit.

Friends_and_family Family

2/10

Poor

10 Oct 2025

Bonnie

Very run down and the room smelt horrible. I just felt dirty the entire time we were there. No internet that actually works more then a minute before freezing. Find a better place

Business_and_leisure Partner

8/10

Excellent

28 Sep 2025

Denise

The parking I didn’t think was all that secure. I didn’t appreciate having a tv that was NOT working. Couldn’t get a discount on our room or a replacement tv in a timely matter.

10/10

Exceptional

27 Sep 2025

Caroline

Great place to stay very clean good breakfast enjoyed our stay

10/10

Exceptional

27 Sep 2025

Eric

Like always my stay was amazing i swear I've yet to be dissatisfied! Jaime is always so sweet and welcoming and the housekeeping staff always makes sure my room is spotless!

Business_and_leisure Pet

6/10

Pleasant

24 Sep 2025

Catherine

Desk staff at check in was not very accommodating. Had a king suite reserved but was on upper level. Husband can’t do stairs, no elevator. Put us in a 2 double bed room and would not adjust pricing. Hotel was not full. Very few cars in the lot.
Day staff much friendlier.

Business_and_leisure Family

6/10

Pleasant

20 Sep 2025

Phillip

The place is old and tired. The carpet in my room had rolls in it where it was stretched. The room has a strong musty smell that I noticed on my clothing when I left the room. The area around the place was overgrown and the trash dumpster in the parking lot was overflowing with old mattresses stacked up beside it. It was the the lowest cost hotel in the area. You get what you pay for.

2/10

Poor

15 Sep 2025

Michele

Horrible musty/stale cigarette smell

Awful and heavy musty/cigarette smell. It was overpowering and every room in our group block had the same smell. There was also no working fan the bathroom. Would not stay here again.

Friends_and_family Family

8/10

Excellent

13 Sep 2025

Mandy

Convenient spot

2/10

Poor

08 Sep 2025

douglas

Carpeting all over was filth, kitchen floor was sticky, many things in need of repair, screw holes and missing hardware on the door and frames. bathroom door in the pool area didn't close properly, let alone lock. individual in car in the parking lot smoking pot. We did not even want to take our shoes off in the room. We tried through our third party agent to get a refund, They refused.

Leisure

4/10

Poor

07 Sep 2025

David

Needs to be updated. They used strong air freshener to cover up stale/old smell. I will say the towels were nice and smelled fresh…..and the staff was nice enough.

8/10

Excellent

07 Sep 2025

Karen

Okay for a one night stay

The rooms all had a strong odor of smoke.

Friends_and_family Family

2/10

Poor

27 Aug 2025

Debra

The most nastiness place I have ever stayed

This place was the most run down, dirty place, I have ever stayed at in my life!!! The carpets were sticky and gross, to the point I wore my shoes to get up and use the bathroom during the night! The remote had the back missing, dirty ceiling, and just overall a run down hole in the wall place to stay for the price I paid!!! You need to update or at least clean!!!

Business

2/10

Poor

27 Aug 2025

Randy

The front desk associate running this hotel was extremely rude, made my family pay for a whole seperate room just because they had a dog they had already paid a pet fee and he refused to refund the other room. Once the manager came they got a refund but it was ridiculous! Also the room was filthy, stains and holes everywhere will never stay here again.

Leisure Pet

6/10

Pleasant

10 Aug 2025

Halane

Pool was cold, terrible seating around the pool. Air conditioning in our room wasn't working properly. Curtains falling off the rods. Room smelled terrible. Toilet was sweating. Cabinet that holds the refrigerator was chipped up terrible under it. You could see it at the bottom of the refrigerator.

Leisure

6/10

Pleasant

10 Aug 2025

Dori

Minimal food choices, older property showing age, mattress that sagged and creaked.

Leisure Family

8/10

Excellent

08 Aug 2025

Mark

The beds were nice

Business Partner

4/10

Poor

03 Aug 2025

Kimberly

Very outdated, uncomfortable hotel

Hotel in dire need of updates with stained old carpet, mattress sagged, old, unsupportive & springs squeaked. They painted over picture hangers & never hung pictures back up 🙄 breakfast edible but nothing to make note of. Staff was friendly though & we fortunately only needed to stay one night

Partner

10/10

Exceptional

01 Aug 2025

Anna

Great time had!!!

Motel was a little older, but clean. Staff was super courteous and attentive. Area was quiet and monitored with cameras. Pool was clean. Hot tub was a little cold, but clean. Close to restaurants and stores. A very pleasant stay!! Definitely recommended!!!

Friends_and_family Family

2/10

Poor

28 Jul 2025

Roy

This property is extremely old! It appears zero updates have occurred over the years. The carpet was stretched, damp, and filthy. The a/c units spewed damp, mildewy smell. We ended up leaving after arriving back to the hotel from a wedding.

Leisure Partner

6/10

Pleasant

26 Jul 2025

Alexia

Ham Lake, Mn

Breakfast was meh. Daily room clean only happened twice in 6 night stay.

Friends_and_family Family

2/10

Poor

20 Jul 2025

Verified traveler

Will not be staying again

First appearance from the parking lot you could tell it was unkempt and not the most inviting. Check in process was easy. Upon entering the king suite room, it smelled HORRIBLE. For a non-smoking room, it was an ashtray. Desk clerk gave a tiny \"air purifier\" for us to use but after a few hrs asked for it back for someone else who also complained. There was only 1 bath towel available (although we were given more when we asked for them). The sofa sleeper mattress should not be considered a sleeping option-so used and uncomfortable. There were different men (one was an employee) sleeping on the lobby couch every morning. Milk during breakfast was chunky although not expired. Yogurt tasted funny. Our room was on the second floor. The window had no screen on it. Looking outside from the window, there was garbage, patio chairs, an area not mowed.

2/10

Poor

17 Jul 2025

Jeremy

The room smelled like weed when I got into it and somebody keeps setting the fire alarms off, which went off around five times already tonight

Business Self

6/10

Pleasant

14 Jul 2025

Thomas

Property is quite dated. Carpet was well worn. Clean but could use some updating

Leisure Partner

6/10

Pleasant

13 Jul 2025

BRIAN

I'll start by saying that the staff people were friendly and helpful. With regard to the facility itself, the lighting was low. Higher output LED lights would have made the experience much better, with little cost to the management. Only one light of two above the sink was lit. On my first night of three, the shower drain was largely plugged. I reported that the next day, and the problem was solved for the next day. The toilet slowly ran water the whole time, which I think should be a concern for the proprietors, who pay for the water usage. A pool of water eventually appeared around the toilet. Service of the rooms is minimal. It appears to be limited to replacement of used towels and washcloths (this is not due to the workers there, who receive their instructions from management). One of the electrical outlets under the desk/table was dead. Overall I would have expected a much better experience from what I had expected to be a classic US motel. I'll consider staying there again solely for the fact that it's very conveniently located for the places in the vicinity that I want to visit. On the other hand, for my next visit to the area I'll definitely be looking at other lodging.

Leisure Self

8/10

Excellent

12 Jul 2025

Verified traveler

Room kinda smelled like cigarettes.

Partner

8/10

Excellent

09 Jul 2025

Verified traveler

Pleasant

Room was good. Looks as if it was in process of upgrading. Overall I was satisfied with my stay. I would consider staying here if I was to visit again.

Friends_and_family Family

2/10

Poor

30 Jun 2025

TIM

No elevator to access 2nd floor rooms. Showerhead broke, room smelled, sink drain broke. Would not ever stay here again.

2/10

Poor

29 Jun 2025

John

Dissatisfied

Room were minimumly acceptable, pool was dirty and front desk wouldn’t turn pool circulation on. Breakfast was the same every day with some of the putting cold items in warming trays. Staff to busy on their phones to take care of breakfasts.

Friends_and_family Family

2/10

Poor

25 Jun 2025

Paula

I had called a week ahead requesting the 2nd floor and 2 extra pillows. The individual who checked us in acted like they didn't get the request and i was told that there are no extra pillows. The sink was clogged, had to ask how the TV worked. The bed base is made of metal and would groan with every movement. The mattress sagged and the carpet had not been vacuumed. Customer service needs ALOT of training in courtesy and accommodating customer needs, we felt completely ignored. Now, housekeeping went above and beyond they were very accommodating and respectful, hope they're getting paid well.

Leisure Family

6/10

Pleasant

24 Jun 2025

Verified traveler

Nice, old school, woodsy hotel just N of the citie

Staff was nice. Not much for smoking area. Lawn needed care. Decent pool and hot tub. Inside could use updating and renovations.

Friends_and_family Family

4/10

Poor

16 Jun 2025

maksim

Place is run down. Room smelled. AC didn't worked, just blew air, not cold. Winslow missing mosquitoe screen. Toilet loose, rocking. Carpet old and wrinkle. Place could use major update.

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Eric

I stay frequently here since its close to my work and I've yet to have a bad experience! All the staff are extremely friendly and helpful especially Jaime always has a smile on her face!

Business Pet

10/10

Exceptional

12 Jun 2025

Eric

Very good place to stay as it is on a service road beside the main road so it safe to enter and exit the property. Very comfortable room with refrigerator and microwave. Pool and hot tub available. Decent breakfast on offer. Quiet and well located. Good value for the rate.

Self

8/10

Excellent

04 Jun 2025

Sean

Decent

Partner

2/10

Poor

02 Jun 2025

Erin

Pool had dirt and glass in it. Hot tub was like warm and the bubbles didn’t work. Sauna out of order and had gross things in it. Staff was sleeping at front desk. Toilet plugged up. Weeds and grass way over grown. Broken wires hanging down from sign. And much much more!!

Family

10/10

Exceptional

01 Jun 2025

Matthew

The woman working the front desk was so helpful! Nice, kind and very resourceful!!!!

4/10

Poor

31 May 2025

Nathan

Not clean

Business Self

6/10

Pleasant

29 May 2025

Derek

This is an affordable option. Adequate facilities with, that are somewhat aged but reflected in the low prices. The front desk lady, i believe her name was Jamie, was a great help.

Business Self

10/10

Exceptional

22 May 2025

Justin

We had a great stay. Excellent breakfast options. Front desk and housekeepers were awesome. When we come down next year, we plan on staying there

Leisure Partner

6/10

Pleasant

14 May 2025

Brianna

The way back door has been unlocked for like at least a year since weve been staying there, keys didnt work the best, hot tub was broken

Leisure Pet

10/10

Exceptional

10 May 2025

Tolulope

Helpful staff
A little pricey for the lack of amenities

Leisure Self

6/10

Pleasant

07 May 2025

Angela

Just ok

Our stay was just ok. We are an older couple and we were on the 2nd floor with no elevator. We had a lot of suitcases. The guy that checked us in helped. But leaving we had to carry them down. This hotel needs a major remodel. It was just horrible with no smart tv. Carpet look like from the 1970's. I would not recommend this place for more then a night. We stayed for 3 nights and it was just ok

Partner

2/10

Poor

25 Apr 2025

Jean

Remote on TV did not work. Little fridg froze everything.

4/10

Poor

10 Apr 2025

Christopher

Our room was near the front desk and the noise was terrible. We were woke up in the middle of the night by a discussion of staff about cleaning a toilet right outside our door. The toilet in our room was continually draining water and would loudly refill the tank every ten minutes or so. This was not a restful night sleep. On the flip side the staff at check in was very nice!

Business Partner

2/10

Poor

06 Apr 2025

Shawn

Do not stay here. The room was way unsanitary. The garbage from the previous people that stayed in the room didnt get emptied. Hot tub was also out of order.

Leisure Partner

2/10

Poor

03 Apr 2025

Verified traveler

Hotel was not very clean.

Friends_and_family Friends

6/10

Pleasant

30 Mar 2025

Stacey

Staff was great! Checkin was smooth.
The room was clean overall. The shower pressure wasn’t the best and there were ants around the bottom of the tub. The pool area was ok. Some work could be done with the hot tub. Dirty around the hot tub.

Leisure Family_with_children

2/10

Poor

24 Mar 2025

Jennifer

Checking into the hotel, they asked for my driver's license, suddenly I noticed they were taking a picture on a personal cell phone. The attendant was very apologetic and kind about it and and said that it was unfortunately due to their printer not functioning currently, therefore he took pictures of ID's and then used his email from his phone to email the company email address. He was more than willing to delete the image from his phone in front of me, but that didn't rid it from his personal email account in the sent folder.

The room was in poor condition, a patched hole in our shower surround, spackled wall above the shower surround, stretched out carpet in the room. The bed was worn, as I could feel a sinking spot in the mattress where it has been used.

Leisure Family

8/10

Excellent

23 Mar 2025

Gordon

Great location for where we needed to be
Service was ok
Rooms could definitely be upgraded and cleaner

Friends_and_family Family

10/10

Exceptional

21 Mar 2025

Eric

I stay at this property almost weekly since my company office is less than a mile away after being a truck driver is extremely convenient for me! I travel with my pet which they always accommodate and pet fees are the lowest around! Staff are always so friendly and helpful!

Business Pet

10/10

Exceptional

19 Mar 2025

Eric

Love it

10/10

Exceptional

03 Mar 2025

Rebecca

Easy check in , hot tub open till midnight! Very quiet and comfortable stay!

Friends_and_family Family

6/10

Pleasant

14 Feb 2025

Justin

Place was nice but told us they were going to up grade our room at no charge but in room spa was broke and we couldn’t use it . Why up grade us is things are broke ???

Leisure Partner

10/10

Exceptional

08 Feb 2025

Justin

Easy check in and helpful staff. Liked that the pool was open until midnight for adults!

Leisure Family_with_children

8/10

Excellent

01 Feb 2025

Georgia

Great shout out to room cleaning guy!

Check was good. It was an average say. The pool was not working, and I had to had to have the guy from the front desk come up to get the TV channels. He scanned for channels and things worked. That is till the next morning when I then had to scan for channels to get the TV to work. Breakfast was so so as the circuit to the waffle maker and toaster went out. Great part was that the room cleaning guy volunteered to help take my bags down as I checked out - he was great!!

Self

6/10

Pleasant

01 Feb 2025

Lucas

I’m not sure why all the bad review's. For a guy who’s on the road working this is a solid option. Wasn’t super clean and did have a slight smell in my room but I just Lysol bomb it. Wouldn’t take my wife here, but for me it was a good stay.

Business Self

2/10

Poor

27 Jan 2025

Admir

I sayed at the place for two nights. First there was no tv in the room and then when they put one in nothing but the basic channels worked. My kids couldnt swim because the pool was closed. In talking with other guests the pool has been closed for months. I booked a suite for the in room whirlpool and they are all broken with no water coming to them. Finally, the doors around the facility do not lock. There is no need for key cards to access the building. The doors just open.

Business_and_leisure Self

2/10

Poor

25 Jan 2025

Kee

Jacuzzi non functional

4/10

Poor

05 Jan 2025

David

The room had broken hinges on the little closet in the room. There were patched holes behind the door that was not even painted the same color of the walls in room #109. Very poorly lit room.

2/10

Poor

09 Dec 2024

Norhan

I have pictures of how they have nasty bugs everywhere they had to move my room 2 times!!

Leisure Family_with_children

10/10

Exceptional

06 Dec 2024

Roberta

Very good

10/10

Exceptional

27 Nov 2024

Eric

Staff is always so pleasant and helpful

2/10

Poor

26 Nov 2024

Verified traveler

Do not recommend!

Paid for a jacuzzi room, the jacuzzi didnt work. Went to see if i could get a new room with one that worked and was told only 3 rooms had working tubs which i wasnt informed of upon arriving and those rooms were already booked. Bathtub had a big hole in the inside that was just duct taped to \"repair\" the room was full of dead spiders and ladybugs and one of my towels had a dead bug on it. Very disappointed in this stay.

Self

6/10

Pleasant

18 Nov 2024

Charles

The Hot tub didn't work..n the tv wouldn't work..they did address tv issue w another one..but i was so irritated i didn't say a word..Room 126 2 nights..200.00..

Partner

10/10

Exceptional

11 Nov 2024

Laura

We had a pleasant stay with our dog

6/10

Pleasant

08 Nov 2024

Tashia

The water in the pool was really cold. And the bathroom in the pool area looked like there was a fight in there. And i thought i seen mold it that bathroom as well.

Leisure Family

10/10

Exceptional

05 Nov 2024

Eric

This location is less than a mile from my work where I drive truck to Florida and California and back so very convenient! And its priced lower than the other folks in the area and staff is extremely polite

4/10

Poor

13 Oct 2024

Meredith

Bed was clean and nice. Door latch was busted off, and the sink leaked water all over the floor underneath.

8/10

Excellent

26 Sep 2024

Benny

It’s definitely has a lot of potential as a good property but there is a little neglect going on in my opinion on the up keep and over all cleanliness.

Leisure Partner

4/10

Poor

18 Sep 2024

Debbie

This hotel is very overpriced! I paid more for this room than I did at a Marriott with a much nicer, cleaner and just all around better room and amenities in a much nicer area. I would recommend others look elsewhere in the area, there's cheaper nicer hotels in nicer areas available.

Self

10/10

Exceptional

11 Sep 2024

Bobbi

We enjoyed the pool closing at midnight. We arrived late and was nice to utilize such a clean pool, hottub and sauna.
Also it was quiet and comfortable.
The continental breakfast offered some great options, and was hot and fresh! We will be staying again in the future.

Leisure Partner

2/10

Poor

06 Sep 2024

Jennifer

When I checked into the property, I asked to use the restroom. I was Directed into the pool area. The door was not able to close all the way because of the holes in the door and lack of handle on the door. Once I got Checked into my room, A king suite with jacuzzi tub, it was a joke. The room was filthy. The couch pull out bed was broken with no blanket. There was mold in the jacuzzi tub. The mirror was falling off the wall. There was bugs in the shower. My daughter went to the front desk to ask for a blanket, she waited over 10 minutes and no one came. I was Not feeling well or I would have asked for a refund and left the hotel. When we left in the morning, I tried To talk to the staff behind the desk, and was told to reach out to the manager. I’ve reached out 4 times now and no luck. When my daughter and I left The property. The local sheriff department was circling the lot.

Leisure Family

10/10

Exceptional

05 Sep 2024

Jillian

Breakfast was good, room was clean overall I was satisfied.

Leisure Partner