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Comfort Inn Brooklyn Center
Minneapolis - MN · United States
2200 Freeway BlvdView location
7.0/10Very good449 Reviews
Cleanliness7.2/10 7.2
Service7.0/10 7.0
Comfort8.0/10 8.0
Condition6.6/10 6.6
Amenities6.6/10 6.6
See all ratings- Business hotels
- Hotels with charm
- Pet friendly Hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Comfort Inn Brooklyn Center
Welcome to Comfort Inn Brooklyn Center off I-694 in Brooklyn Center, MN. When looking for modern accommodations that have everything you need for a successful trip in the Minneapolis-St. Paul area, look no further than our hotel.
We are here to accommodate business travelers with our four spacious meeting rooms adding up to 5, 000 total square feet, while at the same time inviting leisure travelers to enjoy amenities like our free WiFi, full hot breakfast buffet, indoor heated pool, and relaxing spa.
We also offer a Grab and Go market, full-day security, luggage storage, and free parking. Nearby attractions include Shingle Creek Crossing mall, Topgolf Brooklyn Center, Heritage Center of Brooklyn Center, Centennial Park, Palmer Lake, Twin Lake, the Mississippi River, Mall of America, Target Field, and Minneapolis-Saint Paul International Airport.
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Located in Brooklyn Center, Comfort Inn Brooklyn Center is within a 15-minute drive of U.S. Bank Stadium and Mississippi River. This hotel is 8 mi (12.9 km) from Target Center and 8.1 mi (13.1 km) from Target Field.
Make yourself at home in one of the 174 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and toothbrushes and toothpaste.
Conveniences include phones, as well as desks and complimentary bottled water. Featured amenities include a 24-hour business center, a 24-hour front desk, and an elevator. Planning an event in Brooklyn Center?
This hotel has 3606 square feet (335 square meters) of space consisting of a conference center and 10 meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Gym
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Noise-free rooms not guaranteed
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 100 per accommodation, per stay
We have included all charges provided to us by the property.
-
You need to know
- Pool access available from 9:00 AM to 9:00 PM.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher
-
Minimal age
21
-
Optional fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Mississippi River
2.6 km / 1.6 mi
Heights Theater
8.9 km / 5.5 mi
North Memorial Health Hospital
9.6 km / 6 mi
Venetian Indoor Waterpark
11.1 km / 6.9 mi
North Loop Dog Park
11.8 km / 7.3 mi
Allina courage kenny
11.9 km / 7.4 mi
Shoppes at Arbor Lakes
12.1 km / 7.5 mi
Fillmore Theater & Element by Westin
12.6 km / 7.8 mi
Target Center
12.9 km / 8 mi
Hennepin Center for the Arts
13 km / 8.1 mi
First Avenue
13 km / 8.1 mi
Target Field
13.1 km / 8.1 mi
Skyway Theatre
13.2 km / 8.2 mi
State Theatre
13.3 km / 8.3 mi
Minneapolis City Hall
13.3 km / 8.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 174
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Room serviceExtra charge
- Laundry serviceExtra charge
- Bicycle hire serviceExtra charge
- Lift accessExtra charge
Show 17 more facilities & services
- Luggage roomExtra charge
- Clothes dryer
- Bikes available
- BarExtra charge
- Restaurant
- Smoking areaExtra charge
- Banquet hall
- Conference room
- Meeting room: 11
- Business centre
- TV lounge
- Non-smoking establishmentExtra charge
- Cash Free
- Fitness
- Cycling / mountain bikingExtra charge
- GolfExtra charge
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 29 m²DBL.2Q
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Smoke detector
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Brooklyn Center
DOUBLE TWO QUEEN BEDS
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Room amenities
- Smoke detector
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Brooklyn Center
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 29 m²DBL.KG
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Brooklyn Center
DOUBLE KING SIZE BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 29 m²DBL.H6-KG
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Brooklyn Center
DOUBLE Accessible KING SIZE BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Brooklyn Center
DOUBLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-4
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityComfort Inn Brooklyn Center
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-4
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Comfort Inn Brooklyn Center
100
reviews shown
Angela
Property had been closed for a month prior to my arrival and I was not notified.
Nakia
Horrible Horrible Horrible!!
Booked this hotel in advance for my daughters wedding. We pull up and the parking lot is EMPTY!! I questioned it instantly. A guy came out and stated that they have been shutdown for over a month.. mind you I booked well over a month and never received notification of anything
Booked this hotel in advance for my daughters wedding. We pull up and the parking lot is EMPTY!! I questioned it instantly. A guy came out and stated that they have been shutdown for over a month.. mind you I booked well over a month and never received notification of anything
Derrick
The hotel isn’t even open we should up and there was a sign saying it’s closed
Jordana
When we arrived this weekend we found out that the hotel was condemned 10 days earlier without any prior notification. The reason on the notice was that the elevators were all out of service. We were mostly disappointed that we weren’t notified we couldn’t stay there sooner when we would have had time to make alternate arrangements.
kassi
Very pleasant,good and beautiful.. very clean all the way around..
Sharon
Room was clean and nicely appointed. The elevators were not working and the service elevator stopped working during our stay. Had to use the stairs. Luckily we were only on the fifth floor.
Elizabeth
The lobby and rooms were very nice. Updated and clean. The beds comfortable. The shower however was terrible. The water pressure was nonexistent. Also, they didn't provide enough toiletries. 1 soap for the shower and the sink, no conditioner. The towels were small and rough. They didn't match how nice the room was. Also, the TV was huge and super nice but no smart TV so you're at the mercy of the Cable which was pretty weak signal. The lot was also littered with trash. I would stay here again at the price because the rooms were excellent. Just will bring more toiletries and my roku.
Nicole
The tub was dirty in the room. Had to use a service elevator and that was scary and awkward. The front desk guy lack customer service and communication skills. The maintenance staff was very friendly and helpful. I won’t return there just because the main person I dealt with gave me attitude as if he doesn’t want to be there or help people.
Jacqueline
Thank you.
Jamese
Plenty of parking spots, the main elevator is down and it was a gas smell in the lobby.
Maggie
I enjoyed my stay and my breakfast
Kristin
I can’t say enough bad about this hotel. I have never felt less safe. Had to use the service elevator, which puts you in a scary unmonitored hallway. Pubic hair all over the bed. We left.
Darcy
No remote for tv. Got a remote, tv wasn't working. Had to get maintenance to fix it. No staff to answer the phone or at front desk. Waited a half hour before someone even came on to check us in.
Laneja
they breakfast was nasty
Hanna
Not the fanciest place, but it was decent.
Samantha
Parking was easy and the hotel was easy to find
Amanda
Gym was good everywhere was cold besides
Katara
Something else
Omar
Elevator was alittle creepy but the rooms were really nice and spacious for me and my family. Very good breakfast
Sharnell
While eating breakfast I saw a mouse run in the eating area.
Linda
Rooms wer
Gifty
well equipment
Adam
The room was beyond neglected, dirty wash cloths hanging in the bathroom, eyelashes sitting on the shampoo dispenser in the shower, when I told the staff they told me cleaning ladies miss stuff and then brought me to a different room and that one had used shampoo bottle in the shower and dirt in the bath tub! Would 100% not recommend this property to anyone! Highly disappointed the staff blew off my concerns!
Rhusenith
Housekeeping and breakfast food choices.
Jamese
The bed was very nice, the staff was helpful as they could be. The room for eating breakfast in lobby area but not in your room was very weird. The main elevator is out and the parking lot should be cleaned up.
Jackie
Had issues wi tv that were not resolved. Breakfast food was not always available. Did not maintain quantities for guests. No microwave in room. For an extended stay, fresh rowels were not offered. Won’t stay there again
Bridgett
My guest was harrassed by the lady who works during the day at the front desk. She ran after my guest andvreally shocked her with such aggressive measures. Terrible terrible Terrible!!!!
Tony
Good serviced, room clean and staff nice
Alexandrie Felicite kamegni Tchinang Wandji
Yes. But we has a hard time getting down with elevator. It was stuck for about 10mn and we used the stairs which were not sanitary, no light and the smell. Besides the A.C was too loud
Bradly
Room was clean and nice would do it again
Kylin
Great
Exzabriian
No and that's on of the reason I didn't want to start, I used the guest restroom and it was no circulation foreign in there. To answer your question no there was no Ac working at that time.
Otis
Staff was nice . Room was pretty nice as well
Raphael
Room was clean and comfortable plus it was a good deal.
Martha
It was ok
Matthew
The staff was cold and very disingenuous.
Maria
The housekeeping did not come once during the three days so I had to ask for additional towels etc. everything else was good.
Zebrah
They could boost the looks. Very damaged and old. But I think they are slowly but surely progressing. I think. Not somewhere I would normally stay but I worked out
Gretta
Don’t recommend if you have kids
Jonathan
My dinner was delivered to the front desk. My room number was on the outside of both bags.
Not one phone call.
And then when I asked them about that, they said it's not their job I mentioned. Are you not in the hospitality business?
Where they continued to argue with me.
I was checking on my booking.
Just to make sure because I'm old. It was 215I wasn't checking in.
They were upset. I tried to explain. I'm just making sure you got confirmation that I have a room. And they said, it's $20 to check-in now.
Again, attitude, angry unhospitable.
I should have pulled it and went somewhere else
Not one phone call.
And then when I asked them about that, they said it's not their job I mentioned. Are you not in the hospitality business?
Where they continued to argue with me.
I was checking on my booking.
Just to make sure because I'm old. It was 215I wasn't checking in.
They were upset. I tried to explain. I'm just making sure you got confirmation that I have a room. And they said, it's $20 to check-in now.
Again, attitude, angry unhospitable.
I should have pulled it and went somewhere else
Payton
The staff support was awful the dude at the front desk told me and my husband lies and wouldn’t help us and then told us it wasn’t his problem if we went out into the blizzard and then our room didn’t have hot water or heat and they were very disrespectful.
Shane
The guy working the front desk was very harassing I never got my $100 deposit back and I did nothing to the room and they took an extra $20 off my card for just no apparent reason they'll be lucky if I don't stop in there and beat their God damn heads in
John
The staff was not the best but what can I do
Cody
Good
Nimo
coffe juices sousages woffles
Abdigani
The room didn’t have microwave, you have to go downstairs for a microwave. I found foreign hair on my bed.
Gerri
I never checked in the weather was bad and I drove around trying to find that hotel I thought it was in Brooklyn Park but when I talked to the desk clerk and ask her speak to the manager they was nasty and told me I couldn't get my refund and I paid for it good faith with the reservation so I think they are very terrible and arrogant I want Americans do you stay hotel but don't want to treat us right
Paul
I had an amazing stay at the Comfort Inn in Brooklyn Park! The service was outstanding, the rooms were clean, the breakfast was good, and the elevator worked perfectly.
Paul
he Comfort Inn in Brooklyn Center provided a great stay! The rooms were clean and comfortable, the staff was friendly and helpful, and the location offered easy access to local amenities. I would highly recommend this hotel for anyone visiting the area.
Paul
I had a wonderful stay at the Comfort Inn in Brooklyn Center! The room was spotless and comfortable, and I really appreciated the complimentary breakfast for a convenient start to my day. The staff was friendly and welcoming, making for a great overall experience.
Ryan
Had some ladybug's in the room on the windows. Internet would go off and on sometimes. There is no fridge or microwave in the rooms.
James
It was horrible, humiliating experience. There would not allow me to stay checked in for My extended trip. I would never recommend this hotel nor would i which this experience on anyone else. I’m upset about the fact that I have to give them at least one star on here after what I have been through.
James
Display was completely awful, I rebooked an additional night, it was instructed that I had to pack all my things and leave my room from 11 to 3 before I could check back in. The show no courtesy, they are rude and unprofessional. I strongly do not recommend this.
Dedra
Rude customer service.
Ashley
Hated the service. I didn’t even get to go to my room because the front desk man was so rude.
Holly
Good for the price breakfast could be better
Valerie
Urge hotel was not full but another room was assigned in the adjoining room to ours. They were loud all night long. We called the front desk and they called but it didn’t help. Unless you’re full don’t pit people right next to each other. We won’t stay again even though it check ed most of our other needs.
Nola
Room very clean. Receptionist very friendly.
paul
Room clean, shower like warm at best, ok for one night passing through.
Brandon
Great place, cheap and everything worked and the pool was open
Ruth
Not a bad stay for the price.
Breakfast was bleak. Came down one morning to no hot foods they said they were unavailable that day. Fine cold cereal it is and toast. We had quite a few language barriers as someone entered our room with being requested. When i called down they said they didnt know why someone came in. Fridge has a knockinf noise atleast twice an hour. Ac machine is noisy. During the week when i guess the building is not as occupied it took forever to get warm water. We literally let the shower run for 5 to 10 mins for it to get luke warm.
Jeff
Breakfast had limited options. They were out of hot food and we had to wait several minutes before they brought out more.
The elevator was weird. For us and others the elevator would go past the floor you selected. Go to a different floor and then go back down to the lobby.
Our room looked old. But it was clean and comfortable.
The elevator was weird. For us and others the elevator would go past the floor you selected. Go to a different floor and then go back down to the lobby.
Our room looked old. But it was clean and comfortable.
Jeffrey T.
When I first checked in there was no one at front desk for several minutes so I went out to eat and came back later. Only one of two elevators was operational but would only go to my floor after several attempt (hint: hold the button continuously to get where you wanna go). Breakfast was the bare minimum they could serve. Positive note room was clean.
Paul
Its was an great place
Anita
Cheap hotel, you get what you pay for.
If you’re just looking for a place to lay your head, this is the place. If you’re looking for comfort, find another hotel. Check in was quick and easy. The lobby is updated and the hallways but that’s where the updates end. Only one elevator was working, it was so sketchy and noisy. . If that one wasn’t working, they’d like you to use the stairs. There are 11 floors!! The shower and toilet pressure were awful. I didn’t feel clean afterwards and you had to hold the toilet handle down for 30 seconds to get it to flush. I also found a toenail in the hallway. No microwave or fridge. They used to be here but are no longer a thing. We also didn’t have a remote but we weren’t there to watch tv. Beds were ok. Lots of pillows. They also advertise a free breakfast. That’s a lie because they put a sign out saying no breakfast today. I really like hotel waffles. The upper floor rooms are cramped to move around in. I will never stay here again. I would’ve complained right to them but they didn’t care and I don’t want them to charge my card extra. It also looks like someone tried to break into this room at one point.
Marissa
We checked in at 3:45pm and the rooms were both not ready. We booked 2 rooms but were not next to each other. We had to wait to get into our rooms along with other hotel guests. No garbage can at all in one room. Pool water was too cold to swim in and my kids swim in almost any temperature of water. We were told that 2 housekeepers just left and didn’t clean 20 rooms. That’s why the rooms weren’t ready. One of the elevators didn’t work at all and the other one only stopped on a few floors out of 13. It looks like it used to be a very fancy hotel, but it’s getting more run down now. For the price, it worked for one night.
Moses
Great
Drew
Fire alarm went off at 2:00 am with no communication from front desk i had to walk down 8 flights of stairs
Paul
Both great
Sydney
Emergency alarm went off for 30 minutes at 2:30 am and staff couldn’t give a reason what was happening.
Kristina
Had a strange experience during my stay as a fire alarm went off as 2:00am and persisted for nearly an hour. While this is not the hotel’s fault, the entire situation was handled poorly, with staff not notifying guests of what happened. It’s jarring in this day and age to have an emergency alarm detonate and not immediately be alerted to what happened, having to venture down to the lobby in the middle of the night to see if evacuation was needed.
Linda
No shampoo available in the whole hotel. No luggage racks. No microwaves. No clocks. Elevators were not working, We had to use the service elevator and the area was not clean. The staff was hard to understand because their English so bad. Buffett only had scrambled eggs no meat. The waffle batter was leaking. A disaster of a hotel.
Marje
Rooms are nice! Elevator was down. We had to use the maintenance elevator. Didn’t have small bathing towels to give out extra.
kennedy
Non chalant about cleaning the room even after requesting for it. The room still wasn’t cleaned.
jamie
Cold showers, sketchy hallways, rude employees, ac not working properly in room, toilet running all day/night long, elevator not working (which apparently hasnt been working for quite some time)
Maleeha
Stayed 2 nights and asked for towels after the first night and reply was we don’t have any!!
Miguel
Front desk workers need to be more respectful
David
Sadly elevator not working on arrival however was running soon, juice at breakfast definitely seemed watered down and coffee almost cold
braxton
Great hotel that you can’t beat for the price. At the time, the elevators were not functioning so I had to use the aux elevators but I got to my spacious room and slept like a king. Great place and will definitely stay here again.
Daryl
It was a good place to stay for the location I was at
Lucky Ruth
Very beautiful
Liam
N/A
Jane
Elevator did not work had to use employee … very dirty floors, rude check in guy different info when we called … unclean
Cheryl
The room I stayed in was clean and updated. However, the front elevator was not working so we had to take the stairs or use the staff elevator. The floor outside the elevator was sticky and dirty. I told staff about it and nothing was done during my 2 day stay. The front desk was not staffed at all times. I had to call while standing at the front desk to receive service. I understand they are remodeling and had signs of apology throughout but it seemed that staff was in short supply. I will not stay there again.
James
Overall pretty good.
Breakfast had good options but some efficiencies need to be figured out. Short on plates, waiting on hot food, people confused on locations.
Breakfast had good options but some efficiencies need to be figured out. Short on plates, waiting on hot food, people confused on locations.
Justice
I booked the room weeks in advanced for a trip to the cities, then showed after 8:30 pm when check in was 3 pm only to be told that we had to wait for a room. The front desk worker refused to tell us why we had to wait when we had a reservation set up and continually told us to wait 5 more minutes. After asking again about the reason for delay they admitted no room was ready due to overbooking. After another 10 minutes we were fed up and got ready to leave when they started saying a room was almost ready and to check in. But then the front desk worker insisted I needed to pay a $100 deposit after an extensive wait and being delayed/dismissed multiple times by the front desk saying it would only be 5 more minutes. The fact that I had to do a $100 deposit when my card was already on file after dealing with the awful customer service ruined the night and we took off not wanting to stay in a hotel that could not be ready for their guest after they book in advance. I was then denied a refund even though I did not spend the night and had terrible customer service. Would not recommend booking here.
Niema
When I arrived my room was not available I had to wait an hour to be checked in.
Jacob
Bad part of town.
Victor
Elevator problems, breakfast marginal
Kevin
We were informed the elevator was not working. We asked for a room on the first or second floor and were told none were available. Your room was on the 8th floor, which the elevator was able to take us to. In the morning, the elevator was not working and my wife and I had to walk 8 floors with our luggage. Not happy! Would never stay there again!!!!!!!!!
Gaveen
Elevato
Lee
Could have went ro the gym instead...😠
AFTER check in, we were informed that the elevator was out of order so we had to carry our luggage, heavy items by the way, up the stairs to the first floor and then back to the elevator. Extremely long walk from the stairs to the elevator. Then the 2nd day we had to totally walk up and down a total of 4 flights of stairs with the things that we bought that day and the next day. For 4 days and 3 nights we had to go up and down 4 flights of stairs with a pregnant fiancée thats due in November. The weekend of stress caused my fiancée so much knee pain that she had to use a knee brace. Nightmare of a stay. The comfort and cleanliness were great, but the overall experience was terrible.
Bonnie
I had heard from family who was already there, that the elevator was broken. So I called and and asked that if it was still broken at my check-in time, is like a first second floor as I have a bad foot and my brother has a bad heart. They said absolutely! But then at check in, I was not given a first floor 😢 😡 we argued a little back and forth and they handed me a bag, with two bottles of water and a bag of popcorn. i told them if I can't get the first floor, cancel my reservations. They said... Okay- you go now... And I did. I stayed in whole other hotel
Marc
Very nice - only thing is that they do a $100 deposit for incidentals - not a big fan!
Albrashia
The elevator didn’t work . I was on level 4
Mark
It’s a hotel that is past its prime. All elevators were out of order. Water is very, very slow to drain. Best to make it quick and let it drain overnight. No cleaning wipes in the gym. Are these thing deal breakers? No. But why go through it if you don’t have to.
Althle
The elevator is not working
Pedro
They charge extra $20 dollars to get it 1 hour before 3
Tanya
The room was fine . I just could not get any other services like extra towels I also needed a toothbrush and nothing was available
Milton
I like everything about the property
Location & surroundings
Comfort Inn Brooklyn Center
2200 Freeway Blvd, Brooklyn Center, United States
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Comfort Inn Brooklyn Center
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