Name: Residence Inn by Marriott Minneapolis Maple Grove/
Address: 11655 Arbor Lakes Pkwy N, Maple Grove, 55369, US

10/10

Exceptional

25 May 2026

Jane

My stay was wonderful! Hafsa at the front desk when out of her way to be helpful and make my stay better. Upon my arrival she made it possible for my room to be across the hall from my son. I really appreciated her. The breakfast was well maintained and a very nice selection. I would stay here again!

Family_with_children

10/10

Exceptional

17 Apr 2026

Wei

Room is clean and roomy.

Business

10/10

Exceptional

28 Dec 2025

Tina

Great hotel! Spacious rooms and nice fellow travelers.

10/10

Exceptional

17 Aug 2025

Jennifer

Great location

Leisure Family

8/10

Excellent

14 Jul 2025

Kanya

Nice hotel and close to a lot of restaurants and shops. The room was spacious and the bed was really comfy. I like that they offered free parking and breakfast. We’d stay there again.

Leisure Family

10/10

Exceptional

30 May 2025

Briana

Our stay was great! The place was very clean, staff was very friendly and helpful. The breakfast was good. Our room was amazing and fit my family of 6 with lots of room. I think we found our new favorite place when we go with the whole family.

Leisure Family_with_children

6/10

Pleasant

27 May 2025

Amy

The room was spacious and

8/10

Excellent

21 May 2025

Carol

Everything was good. No problems.

Leisure Partner

10/10

Exceptional

01 May 2025

Sally

Great place and fit our needs perfectly! Kitchen area was an added bonus!

Friends_and_family Family

10/10

Exceptional

23 Mar 2025

David

Very courteous staff.

8/10

Excellent

14 Mar 2025

Lisa M

The room was clean. We were able to walk to dining options. There was a lot of breakfast options and coffee and juices. Nice large size water bottles available was a nice touch.

Leisure Family

10/10

Exceptional

09 Mar 2025

Eric Thomas

👍

10/10

Exceptional

04 Mar 2025

Y

Costumer service was great breakfast was great super clean the bed was super comfy I love everything about my room .

Leisure Family

10/10

Exceptional

28 Feb 2025

Emily

Large, clean rooms

Leisure Family

10/10

Exceptional

01 Dec 2024

Kathy

Our go-to spot in Maple Grove

Staff from front desk to housekeeping couldn't be friendlier. The location can't be beat - close to restaurants and shopping.
We were traveling with dogs and we love that the hotel is dog friendly and the area where it is located is interesting and safe for taking long walks with the dogs.

Friends_and_family Family

10/10

Exceptional

21 Nov 2024

Tara

Clean, comfortable and spacious! Great breakfast too!

Friends_and_family Family

10/10

Exceptional

09 Aug 2024

Carlos

Very clean

10/10

Exceptional

25 Mar 2024

Brian

Great Service at Reception Desk

6/10

Pleasant

11 Feb 2024

Vicki

We never really saw any employees. They were all at the adjoining hotel. The dishes were dirty in the cupboard. Some of the lights didn't work. The property is really nice just disappointed in the actual room.

Leisure Family

10/10

Exceptional

27 Jan 2024

Jenni

Amazing my only complaint is the bathroom cleanliness there were hairs left in the shower. Some of the kitchen utensils looked very old and dirty. Everything else was perfect and the room set up was amazing. Will definitely stay again!

Partner

10/10

Exceptional

16 Jul 2023

Candice

OneKey Rewards Are Terrible Now

Great location and comfortable room, especially for longer stays.

Have always booked through hotels.com for the rewards but the new OneKey program is terrible. When I booked it reflected a price of $58 a night. The actual rate was $399! Guess who gets to explain that expense report…. make it explicitly clear what pricing is WITHOUT using your OneKey credit.

Business

10/10

Exceptional

12 Jun 2023

mark

Lighting was very poor over bathroom sink and also Vanity mirror near closet area. Impossible to apply cosmetics anywhere in the apt.
Water pressure way too low. Unable to rinse shampoo out of hair. Much water wasted.
All staff really friendly and helpful. Would stay here again for sure!! Kris

Friends_and_family Family

10/10

Exceptional

01 Jan 2023

Linda

Convenient location - close to restaurants and shopping.

Leisure Partner

10/10

Exceptional

28 Apr 2022

Verified traveler

Nice and clean. A couple doors were very squeaky, but fixed promptly when staff was informed.

Friends_and_family Family

8/10

Excellent

10 Apr 2022

Kristina

It was a good stay besides the fire that happened. Kept things interesting

Business_and_leisure Family_with_children

10/10

Exceptional

14 Feb 2022

Ken

The only thing we didn't like was the shower head in Room 4024.

Leisure Family

6/10

Pleasant

21 Dec 2021

Brenda

The only concern I had was the room smells like dog urine. Other than that everything was perfect. The staff was amazing.

Business Family

6/10

Pleasant

28 Nov 2021

john

Convenient but not exceptional

Overall facility was just fine. However, they need to pay more detailed attention to the cleanliness of their rooms and the silverware, dishes and other kitchen needs provided in their groups. Dirty dishes were left in the dishwasher from previous occupants and silverware and dishes that were in the cupboards were still dirty and had to be washed prior to use.

Friends_and_family Family

8/10

Excellent

11 Oct 2021

Verified traveler

Shopping and dining abundant

The only complaint that I would have is that the kitchen floor was a bit sticky. Could have been from the cleaning solution possibly. Otherwise all was good.

Partner

8/10

Excellent

08 Sep 2021

Jason

Grills

Business_and_leisure Pet

10/10

Exceptional

02 Aug 2021

Verified traveler

Great place!

Great place to stay for families! Pool was fun, breakfast had a huge selection and very friendly servers, nice lobby to have a coffee or a drink. Kitchen in rooms make it easy to eat-in for a longer stay. Close to stores and restaurants and not far from Minneapolis/St. Paul.

Friends_and_family Family

8/10

Excellent

26 Jul 2021

Verified traveler

The room doors are steal and heavy and had very little cushion around the frame. So they slammed ahut very loudly. We were unfortunate to have a toom right by the exit. \"A nice quiet corner\" as the clerk stated at check-in. Not quiet at all. Doors slamming all night long. Bed sucked too.

Leisure Family

2/10

Poor

22 Jun 2021

Verified traveler

I had the worse experience ever. We wanted to get away for Father’s Day! My kids and husband rented a very beautiful suite. We explained my son was autistic we rent hotels all the time fun thing to do with are kids and see different cities and states this time was the only worse time we had Jennifer who is a staff member was so rude to us and accused us of making noise if a child is disabled how do you stop him I was so sad they bothered us at 9:00 banging in are door like they were the cops my son gets very nervous with noise he has sensory and noise issues then they called us at 11:00pm saying there was noise there was no noise we were laying down. I decided to leave Jennifer was so rude to us never go back there they are not autism (disability)friendly

Leisure Family_with_children

10/10

Exceptional

21 Jun 2021

Verified traveler

very clean. very nice room

Leisure Partner

4/10

Poor

13 Jun 2021

Ann

Need better housekeeping

The room was big, was food was on the floor from previous guest.
Outlets in the kitchen area were dirty from previous guest.
Bathroom wall by toilet was dirty and needed to wiped down.
They didn’t really do a very good job cleaning!
Not staying here again!

Friends_and_family Friends

10/10

Exceptional

05 Jun 2021

Verified traveler

Newer build so everything was very clean, good breakfast, and easy access to a lot of shops and dining options.

Leisure Family

2/10

Poor

09 May 2021

Verified traveler

Overbooked!! Offered substitute that was below our expectations

Business_and_leisure Family

4/10

Poor

27 Feb 2021

Tara

Disappointing

It started poorly at check in. We were checking in and I just happen to notice that there is a sign in sheet for the pool and it was totally booked. The pool was the entire reason for staying at a hotel. We have family that lives in town and we could have stayed with them, but got a hotel room so that the kids could swim. The guy at check in had no sympathy. Then when we got to the room it had a strange smell. The room was spacious and nice overall but was just shy of clean. Hair along the edge of the bathroom, shower floor looked dingy, there was a ring around the water line in the toilet, the dishwasher was full of clean dishes, etc.

Friends_and_family Family

10/10

Exceptional

16 Feb 2021

Verified traveler

Love the location. Love that the hotel is popular and still adherent to Covid policies. Will stay again.

Leisure Partner

8/10

Excellent

01 Feb 2021

Michael

Not the best, not the worst.

Looks nice on the inside and outside, decent area to be around. Lot's of shopping and restaurants nearby. Looks like pretty soon it might get too busy and congested in the area though. Breakfast was a simple grab and go style. Not terrible. The pool was open. They are limiting the number of people allowed in at a time and there is a sign up sheet. We didn't use the pool or fitness center during our stay. The staff were all friendly and helpful. I felt bad for them, they are clearly understaffed. You need to take better care of your employees if you expect them to stay. Especially during a pandemic.
I had to wait a little while for help because of this (I have worked in customer service for a long time so I completely understood it wasn't their fault) our room wasn't the cleanest. Random, little things nothing major. Walls had food(?) smudged all over them in some places. Coffee pod from previous guests still in the brewer. Bathroom had hair on the floor and gunk on the floor near the shower. Seems likes corners were cut with the cleaning process. Again, maybe you guys are running your staff ragged? Overall, our stay was pleasant but if the management doesn't start taking care of these \"small\" things now then they will soon turn into bigger problems that are harder to deal with in the future.

Friends_and_family Family

10/10

Exceptional

07 Jan 2021

Roxane

We were looking for a pet friendly place to stay that was not full of pet hair, smells etc.. as we were trying to get home and a blizzard struck.
This place was excellent. Very clean, well sanitized, extremely helpful staff. I would highly recommend this facility.

Business_and_leisure Pet

10/10

Exceptional

19 Nov 2020

Nichole

Will be back

It was perfect..... I was able to get a room right by the elevator (Mother is handicap & elderly) I understand the suites are great but the walk is too long.... I rather be elevator and y'all did awesome

Friends_and_family Family

10/10

Exceptional

14 Nov 2020

Sussi

Delightful

Lovely , clean , crisp and modern.

Partner

8/10

Excellent

28 Jul 2020

Prue

Nice stay

We had a nice stay for my daughter’s birthday weekend. Friendly and helpful staff.

Friends_and_family Family

8/10

Excellent

17 Jul 2020

Sarah

The room was great, really clean but the hallways and doors were not. There was dog hair everywhere and smudges all over the doors. One would think during a pandemic they would make sure to be EXTRA clean. There was also a lot of people just loitering in the parking lot. Not sure what that was all about.

Leisure Partner

8/10

Excellent

14 Jul 2020

Verified traveler

Because of Covid 19 it was a little awkward. The hotel does not clean rooms at all. If you want toilet paper or clean sheets you had to go to front desk and ask for them and change sheets yourself. If you wanted your room vacuumed you have to do it. Nice hotel and under normal circumstances I’m sure it would be awesome.

Friends_and_family Family

10/10

Exceptional

09 Jul 2020

Trevor

Man what can I say. The bed is huge. The TV is enormous! Small kitchen with everything you need. I loved this place!

Leisure Self

8/10

Excellent

06 Jul 2020

Oudomsavang

New Resident Inn Arbor Lakes/Maple Grove

Check in : Observed 6FT COVID-19 distancing A+. Sanitizing station almost every high traffic area’s.

Room Kitchen: Washer was not unloaded. I assumed that it was dirty, so I ran a load to make sure. some appliances on the counter and not put away. (Wonder if they cleaned?) so I washed that before we used it.

Hide-a-Bed: room did not have bed set + pillow in room ready to go. So we called the front desk and they promptly brought it up to the room.

Bath room: did not have sufficient toiletries to last 24 hrs. So we had to call the front for more items as well.

Breakfast: bag & take continental breakfast was boiled eggs, fruit fruit cup, muffins, yogurt, bagels & cream cheese, muffins etc. Simple and fast nothing fancy, but doable for everyone.

My Guest suggestions: with COVID in mind:
Call ahead of time to make sure that you have the room set up for your entire stay. Ask for extra towels, toiletries, coffee pods, popcorn before your arrive or have a list ready to give to the front desk to have them bring them all up.

Hotel Suggestions: Make sure that house keeping does a “ double check “ in the kitchen & linens for the hide a bed.

Overall A
Room : 1 bedroom Suite/2 Queen bed
(Hide-A-Bed)
Sleeps 5-6 people

Hotel surrounding: there is construction going on off the property so depending what side your on, you will start hearing noises at 8-9am if your a light sleeper. But it’s not too bad.

Friends_and_family Family

10/10

Exceptional

05 Jul 2020

Kenisha

Nice room for a reasonable price, has just about everything you need & feels like home.

Friends_and_family Family

10/10

Exceptional

30 Jun 2020

Verified traveler

I like the price of the rooms for what you get. The staff is always friendly and free parking is always good.