Crowne Plaza Minneapolis West by IHG

United States , Minneapolis - MN
PLYMOUTH, 3131 Campus Drive
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100 reviews shown

10/10

Exceptional

03 May 2026

William

Staff was friendly and rooms are clean!

Partner

2/10

Poor

30 Apr 2026

Elizabeth

Room was filthy, had mold, strong mildew smell made me sick, & housekeeping clean. Had to clean shower, countertops, drawers, & tabletops myself. Stains and spatter on walls, baseboards, chair, recliner, ottoman, mini-fridge cabinet & light switches. Front desk staff didn't care, acted like I was being difficult. Was made so sick by mold infestation in room I couldn't function for days. Housekeeping entered my room hourly when I booked a late check out, waking me up after a night of insomnia. Repeatedly asked for management to resolve the issue or contact me — especially when they downgraded me to a queen from a king & didn't adjust the price — but they never did. Found mold behind the peeling wallpaper in bathroom right after I packed up to leave. Thermostat doesn't work. Could be a wonderful hotel if they made all rooms habitable & had housekeeping actually clean rooms. Front desk staff, other than one kind young woman, were quick to anger, roll their eyes, & blame guests for their \"complaints.\" I've never had such a horrible experience at a hotel in my entire life. Not even at a Super 8. This hotel needs new ownership because it's being left to rot. They only care about large companies & conventions that book out the hotel for their events. Don't even try to hide their apathy for regular hotel guests. One employee literally laughed at my ADA Accomidation request, after not giving me the handicapped accessible room I booked. I was put in physical pain & humiliated.

Self

6/10

Pleasant

13 Apr 2026

Andrew

The bathroom smelled like marijuana. Someone was banging on my door from 2:30 am-3 am.

Family_with_children

10/10

Exceptional

04 Apr 2026

Justin

Breakfast was fresh buffet with service. Parking was to the side and a 3 min walk

6/10

Pleasant

02 Apr 2026

Ann

The pool was broke and was never told this

4/10

Poor

30 Mar 2026

Marlys

Requested room near elevator or lobby can’t walk far because of broken back. Room was very end furthest walk u can have, requested time I made reservations and when I arrived.

Family

4/10

Poor

27 Mar 2026

Giman

Sofa bed was gross and very uncomfortable. Need to be removed.

10/10

Exceptional

26 Mar 2026

jeanne

Rooms were hot

8/10

Excellent

26 Mar 2026

Sharon

Bath cabinet needs a re-do
Walk to parking needs better lighting
Otherwise it was great!

Friends_and_family Family

2/10

Poor

23 Mar 2026

Patricia

It was incredibly hot in the entire hotel. The air conditioning did not work at all.

10/10

Exceptional

17 Mar 2026

Laura

My dogs were welcomed with love, and my odd requests were honored with a smile by every single person I met. The staff are attentive, kind, and have an easy manner. The hotel handled a big Minnesota spring storm with grace. I ended up extending my stay by a week!

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Scott

Comfortable and a good value but does show a little age in few spots.

8/10

Excellent

08 Mar 2026

Paul

Only real complaint is that the common areas were exceptionally cold all weekend. Staff was great.

Partner

10/10

Exceptional

08 Mar 2026

Gabrielle Shannon

The hotel was clean & large. Plenty of meeting rooms available for our group.

Family_with_children

10/10

Exceptional

06 Mar 2026

Leon

Nice ,quiet,clean room..Wonderful staff..

Friends

10/10

Exceptional

09 Feb 2026

Kali

Such an amazing hotel. It by far took my breath away at the quality for the price. Once we got settled in the room, we started to adventure around to discover all it provides. From the athletic club, lavish pool & hot tub, work out room, sauna & the option for spa services, we were blown away. I booked the king executive suite, I felt like a princess in there. The king size bed felt like an actual cloud, the furniture was so pretty and chic. My kids enjoyed the arcade room a lot. Make sure to have extra cash. lol. I will say the one downfall of the whole stay was that we couldn’t stay another night. Haha. I highly recommend paying for the breakfast buffet option when booking the room beforehand as they are only $5 for 2 breakfast vouchers. Oh, and the restaurant/bar is such a great place for adults to enjoy or the whole family to eat without having to DoorDash. I will 100% be coming back to this location. 10/10 hands down!

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Richard

Clean room, nice quiet place

Leisure Pet

2/10

Poor

24 Dec 2025

Robphine

They charge me for stuff I didn't order or receive the service for.

Business Partner

10/10

Exceptional

21 Dec 2025

George

Most comfortable and quiet stay.

Business

10/10

Exceptional

20 Dec 2025

Michael

Staff was very courteous!

Business_and_leisure Family_with_children

4/10

Poor

03 Dec 2025

Zachery

My room was left uncleaned during my entire stay. I was charged three times randomly and was not given any explanation for it.

The outlets don’t work, and the AC stays at one temperature no matter what it’s set to.

Leisure Self

8/10

Excellent

01 Dec 2025

Ken

The room was almost perfect. The toilet would leak down and refill constantly. We were so exhausted that we never reported it, just kept the bathroom door closed all night. Staff was amazing, especially Rafeal. He.d deserves a raise!

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Michael

The staff was so nice and helpful. I will return

Friends_and_family Family

8/10

Excellent

26 Nov 2025

Molly

Easy check-in and friendly staff. Rooms are comfortable, but a bit dated.

Leisure Self

10/10

Exceptional

24 Nov 2025

Eric

n/a

Leisure Self

10/10

Exceptional

19 Nov 2025

Brenda

Breakfast was good and fresh food. The beds are very comfortable. We try to stay here whenevef we are in the area

Leisure Partner

10/10

Exceptional

17 Nov 2025

lynne

Clean room, good breakfast

Self

8/10

Excellent

15 Nov 2025

Christiana

Not so friendly staff. However, it’s a good place to stay.

Leisure Friends

10/10

Exceptional

10 Nov 2025

John

Breakfast tasted good but most of it was a little cold

Partner

4/10

Poor

07 Nov 2025

MacAndrew

It’s old and smells bad. Bathroom ceiling was cracked

8/10

Excellent

26 Oct 2025

James

Room was comfortable and clean but the bathroom was dated with peeling paint. Breakfast was conventional with many options but expensive. There was no legal way to charge my vehicle. Desk staff suggested using disability parking to reach an electric outlet and then moving the car later - inconvenient and disappointing.

Leisure Family

8/10

Excellent

15 Oct 2025

Lynn

There should be an easier way to get to the guest parking. otherwise it was an ok stay

Business Self

4/10

Poor

08 Oct 2025

Diana

Our room was dirty and the grouns had remnants of old food all around. The room smelled moldy as well, and we asked to switch room and were accommodated.

Leisure Family_with_children

8/10

Excellent

05 Oct 2025

Eric

In town for a conference. Decent, but tired looking hotel. My room had a musty smell.

Business

2/10

Poor

03 Oct 2025

Scott

Will not be returning.

The A/C wasn't working. Front desk said they would send Maintenance up at 3pm when he got in. Apparently he never showed for work. I asked to borrow a box fan a could see in the front desk office, and left out door open to pull air in from the hallway.
There was a vent in the shower that looked as if it hadn't been cleaned in years.
Overall very Unimpressed!!

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Dennis

The room was clean, staff were friendly and accommodating, and would stay there again

Business

8/10

Excellent

10 Sep 2025

Marty

Only problem was luke warm to chilly in shower and still no warmer after 15 minutes. Too tired to care so i didnt call anyone.

Business

10/10

Exceptional

10 Sep 2025

Carol

Pleasant decor, beautiful walking trail behind the hotel, delicious full breakfast. Breakfast staff was outstanding and welcoming. Rooms and facilities were very clean and the setting was quiet.

Business_and_leisure Partner

10/10

Exceptional

08 Sep 2025

Rebecca

Beautiful hotel, good proximity to all the Minneapolis things we wanted to see! We really enjoyed the hot tub and pool after long days of sight seeing, and the bar staff was particularly wonderful.

Leisure Family_with_children

10/10

Exceptional

06 Sep 2025

Jonathan

Called it home

Great hotel, quite, never bothered. And a great pool and breakfast

Partner

10/10

Exceptional

01 Sep 2025

Anthony

Nice area

Leisure Partner

8/10

Excellent

24 Aug 2025

Theresa

Service staff were amazing

6/10

Pleasant

22 Aug 2025

Kayla

Limited dining and secluded area. Felt slightly Erie with the resort being so large with not many patrons. The spa treatment was amazing

Leisure Family

8/10

Excellent

10 Aug 2025

Jessica

We enjoyed our stay. The beds were a bit smaller than expected. There is no microwave in the room. Staff was friendly and helpful. Close to dining. Has a great pool, fitness area, and hot tub.

Leisure Family

2/10

Poor

07 Aug 2025

Linda

Staff friendly- my room was terrible.

10/10

Exceptional

03 Aug 2025

Maureen

Wonderful

10/10

Exceptional

03 Aug 2025

Rosemary

Visiting Family

Nice stay

Friends_and_family Family

10/10

Exceptional

29 Jul 2025

Tom

Beds where very comfortable pillows are nice. They cleaned our room up. I thank your maid Service for that ,everyone at your front is very friendly. That’s why we love staying at this hotel every time we come to to see Twins or a concert just easy to get to the venues plus the shopping

Leisure Family

8/10

Excellent

27 Jul 2025

Jason

Staff was extremely acomendating. I arrived early at 11am and was able to check in at that time instead of 3pm. That was awesome. The hotel is large and was able to acomendate my aunts wedding.

8/10

Excellent

24 Jul 2025

Verified traveler

Great place to stay in Plymouth

Staying here for 4 nights with other family. We needed accessibility accommodations with rooms adjacent. Rafael at front desk was able to accommodate us. Property is located in quiet neighborhood adjacent to walking trails. Well maintained grounds n rooms are spacious. Good breakfast buffet. Excellent service by all staff.

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Tom

Great place to stay. Breakfast was great. Never disappointed about this property stayed here many times

Leisure Friends

4/10

Poor

30 Jun 2025

Christopher

Parking was far away and TV didn't work.

Leisure Family

10/10

Exceptional

21 Jun 2025

Alexus

Great hotel!

6/10

Pleasant

18 Jun 2025

Rachel

A bit out of town, but next to easy places to grab amenities. The gym and pool were very nice additions to be able to use, though they are quite a distance due to the size of the hotel. The pool was a nice temperature. The decor was a little outdated, but clean. The room had enough space and an extra area for the fridge and shelf which was nice. The elevators were not working correctly and getting help from staff was very dicey. The parking is also a bit of a walk, so having someone pull to the front is needed for luggage.

Leisure Partner

10/10

Exceptional

02 Jun 2025

Scott

Great stay. easy to access

4/10

Poor

30 May 2025

AMY

It could be better.

I always choose to stay at Crown Plaza Minneapolis when I am at the area. This stay was not good. The room was very hot, despite I set up the temp at 60 F already.

Note: Front Desk staff were all very friendly and professional.

Partner

8/10

Excellent

27 Apr 2025

Curtis

Good, big hotel, a lot of guest and it was still quiet

Business Family

8/10

Excellent

27 Apr 2025

Erin

It was fine.

8/10

Excellent

07 Apr 2025

Kirby

I'm good with my stay

Leisure Self

6/10

Pleasant

06 Apr 2025

Kalicharan

Kids running around. Parking lot far from entrance. Not be going there again

Leisure Self

8/10

Excellent

30 Mar 2025

Joseph

The parking is terrible and no valley offered so by the time you walk through the distant parking lot then through the hotel plan on walking a couple blocks. Make sure you leave your luggage at the door

Business_and_leisure Friends

8/10

Excellent

21 Feb 2025

Tammi L

Excellent customer service

Customer service was excellent.

Business

10/10

Exceptional

16 Jan 2025

James

Most interesting and visually amazing hotel I've ever stayed at.

Friends_and_family Family

10/10

Exceptional

16 Jan 2025

Nina

Their pool is wonderful

Leisure Family

10/10

Exceptional

29 Dec 2024

Constance

Quiet

Relaxing

Self

10/10

Exceptional

22 Dec 2024

Ken

Nice

10/10

Exceptional

15 Dec 2024

Christopher

Close to alot of spots to do things

Leisure Partner

2/10

Poor

02 Dec 2024

Donna

Old and not clean

Business

8/10

Excellent

30 Nov 2024

WENDELL

Under cover parking

8/10

Excellent

29 Nov 2024

Heather

I think the property needs a tremendous upgrade. I'd pay more for better quality. Also, there are limited dining options, which I hate. However, the staff is wonderful. Loved the ladies at the bar who were exhibited excellent service.

Leisure Friends

6/10

Pleasant

10 Nov 2024

Anne

Check in took more time than it should have. Our shower/tub faucet could not be completely shut off so there was water dripping during our entire stay. On both mornings, there was no hot water at 8:15 in the morning. The staff in the dining areas and bar were fantastic and the food was pretty good for a hotel.

Leisure Family

8/10

Excellent

21 Oct 2024

Andrew

Enjoyable staycation for wife and I. I liked the property, the feel, the style, but the last update was clearly in the mid-80s. And the pool area needs to have the gigantic sheets of rotten paint pulled off and repainted - ugh.

Leisure Partner

6/10

Pleasant

18 Oct 2024

Brian

Staff at front desk gives no info of where things are when you check in such as ice machine, breakfast and parking entrance to hotel. I walked up to the desk and they sat in the office looking at me instead of coming to the desk to help me like they hoped I would just go away not friendly or helpful at all

Business Self

4/10

Poor

06 Oct 2024

Marshal

Room was covered in dust, bathroom in the room had mold on the ceiling of the shower and every wall due to non working shower fan.

Leisure Partner

8/10

Excellent

06 Oct 2024

Carrie

Perfectly fine stay.

Solid place to stay. Parking is awful. Down a hill around a corner. No valet for people that might need it. Only elite members can park up close to the door. Would hate to stay in winter. Put at farthest room from elevator next to machine room while traveling with friend with mobility issues. Thankfully it was only a one night stay on a longer trip.

Friends_and_family Friends

8/10

Excellent

04 Oct 2024

Babatunde

Good

6/10

Pleasant

30 Sep 2024

Verified traveler

Got to my room. No air. Had to be moved. Waited too long for front desk and had to call again for new room. New room i had about 5 min of hot water both mornings and no water pressure. Keurig was filthy inside and needs to be cleaned.

Friends_and_family Friends

4/10

Poor

11 Sep 2024

Wayne

There were several things I found wrong with this hotel.
* No daily room tidy. I shouldn't have to request this.
* Shower head was so loose that I had to hold it with one hand in order to take a shower. This shows that they don't inspect the rooms for such problems.
* Furnace wasn't turned on?! They told me that this is a State rule. Well then the Hotel leadership should shout at the State legislature and tell them their policy is ludicrous instead of not allowing guests to control the room temperature.
* Toilet leaked so that each 5 minutes or so, it would refill and make noise. Again, no inspections of rooms to proactively prevent this.
* The Staff while very nice and friendly, didn't tell me where everything was at check in. Better would be to go over the amenities, locations of things I would be interested in using etc..
* Hot tub was broken. I picked this place just so I could use it.

I wouldn't be able to recommend this hotel nor stay there myself again unless All of those are rectified.

Friends_and_family Family

8/10

Excellent

10 Sep 2024

Nakisha

Older property had a great stay

Leisure Family

10/10

Exceptional

09 Sep 2024

Kelly

The entire staff was amazing and attentive.

Business

10/10

Exceptional

06 Sep 2024

Glaiza

It was a quiet place to stay. Staff are very nice and friendly. Definitely will book this place again whenever we go down there.

Leisure Partner

2/10

Poor

02 Sep 2024

Vijay

Horrible experience

We had booked 2 queen beds per room and 2 rooms. They had only one available and were asked to adjust. Next day we requested additional towels and coffee pods for coffee maker and the front desk guy snickers and says ‘a form has to be filled with the front desk to get those’ and we were like woah! First time we had ever heard that for a simple request like that. The beds were lumpy and carpet had stains. But the worst part was that their front desk customer service stank!!! One of the worst! Wouldn’t recommend anyone going with them…

Friends_and_family Family

10/10

Exceptional

02 Sep 2024

Shereen

A quiet and comfortable stay. Highly recommended.

Partner

6/10

Pleasant

01 Sep 2024

Cooper

Beautiful hotel with a lovely garden atmosphere. The hotel itself was beautiful and unlike other hotels I've stayed at. The room provided a nice view into the suburbs and trees as well as a comfortable bedding set. However, most of the staff was rude and sometimes disrespectful. There were two men that worked the front desk that were very polite and helpful (black man with short hair and white man with long hair and beard, do not remember their names unfortunately) but the rest we interacted with gave us attitude and acted as if it was bother when we asked them for directions or assistance. Particularly one of the breakfast servers, by the name of Christie, was condescending and spoke to us as if we did not belong. Despite this, the atmosphere of the hotel plus the fair price would convince me to stay at this hotel again but not before looking at other hotels in the area first.

Leisure Friends

4/10

Poor

25 Aug 2024

Stephen

Only one of three elevators worked. Button to activate calling the elevator to go down from the 4th floor did not work. Actually talked to the maintenance man in front of another employee and told him about it. His response was you have to hit it hard and on the bottom right of the button. (It’s not a button but much larger)
Ceiling of room was leaking water near the window. Puddle of water on interior sill which spilled onto the floor.
Entrance from the parking lot on side door ( clearly marked entrance) is not secure. A room key card is not necessary to open the door and it was never even locked.

Friends_and_family Family

4/10

Poor

25 Aug 2024

Charles

#1 Air conditioning is horrendous for wedding venues, God awful honestly. As well as AC for rooms above 3rd floor when it's merely 86 degrees outside. The rude person who switched our room admitted he simply tells people no available rooms because they are so used to it, albeit I was rude after 2 days of dealing with this. PRO tip, if you advertise AC, provide adequate AC. Will never return but if this helps anyone, you're welcome. S

10/10

Exceptional

17 Aug 2024

Barbara

Carpet in the room needs to be shampooed

Leisure Partner

8/10

Excellent

17 Aug 2024

Sheila

Nice hotel for the price

Room was very clean. Staff was very friendly. Some areas of the hotel were in need of repair. (Water damage on the ceiling in our room, back stairwells were dirty).
Pool area is in need of repair and updating. Other than the wear and tear of an older building our stay was very nice. The buffet breakfast was excellent.

Friends_and_family Family

10/10

Exceptional

10 Aug 2024

Tracy

Great clean facility.

Leisure Pet

10/10

Exceptional

04 Aug 2024

Anna

Breakfast was great both days. Room was clean the pool area is in need of some work. This is a great place close to everything.

Friends_and_family Family

10/10

Exceptional

04 Aug 2024

Marty

Its a little older facility, but very nice. Seemed to be off the beaten path, but priced like downtown...though parking was better!!

Leisure Family_with_children

8/10

Excellent

01 Aug 2024

Paul

Cool place!

10/10

Exceptional

21 Jul 2024

Anna

Friendly staff great breakfast. Bed was great stay here, anytime

Friends_and_family Friends

2/10

Poor

12 Jul 2024

Ervis

It did not have hot water, the toilet does not properly function (made to much noises during our stay), smelled old

Business Pet

8/10

Excellent

12 Jul 2024

Mohamed

It was decent. Didn’t need much in terms of accommodations. The place was pretty clean and very quiet. Nothing negative to say.

Business_and_leisure Self

8/10

Excellent

09 Jul 2024

Amy

There were very few amenities open during our visit, but it was a great place to stay for the night particularly if you have a dog and kiddos who like to swim. The pool was huge and lots of beautiful opportunities for walking. However, the bar was closed, which made our two free drink coupons useless and parking was not at all convenient.

Leisure Pet

6/10

Pleasant

30 Jun 2024

Daniel

Toilet clogged, faucet leaked, no maid service before we got back to our room Saturday. They said to contact Expedia for a rebate of a free night’s stay due to these unfortunate problems. They said Expedia should contact them about the refund for a night’s stay and that Expedia would get back to us right away because it is one of the better third parties that handle this type of situation. Please let us know soon. Thank you!

Leisure Partner

4/10

Poor

29 Jun 2024

Melissa

Firstly, the front desk lost a very special gift bag that was left for us for 92-year-old uncle celebration of life. Very little apologizing going on at the front desk not helpful at all.
Also bundles of laundry were left out in our hallway on the third floor for over a day. I am visually challenged and could've easily tripped over these left out in the hallway.

Leisure Family

4/10

Poor

26 Jun 2024

Geary

The only thing I liked was that the bed was comfortable, and I slept well. The 2 people I dealt with at check-in/out were not friendly at all. The parking is nowhere near convenient. Quite a walk from there to the rooms having to drag luggage up and down stairs, through what felt like a maze with poor directional signage. The rooms (with a king bed) are very small, and are falling apart. Paint was peeling off of the ceiling in the shower. The shower was clogged, so you were standing in ankle deep water almost immediately with someone else's soap scum - gross! Our bath mat that was on the side of the tub in our \"clean\" room was somehow soaking wet. The floor carpet on one side of the bed was wet - not damp - WET! All in all, this place is falling apart. It's a big place, and evidently they don't do enough business to put money back into upkeep. I will definately not stay here again.

Leisure Family

10/10

Exceptional

23 Jun 2024

Sonja

Close to family

Leisure Family