Name: AmericInn by Wyndham Hotel and Suites Long Lake
Address: 521 N Willow Drive, Long Lake, 55356, US

4/10

Poor

14 Jul 2026

Robert

Very basic and no thrills hotel but it was convenient and the staff were good and responsive.

Friends

10/10

Exceptional

14 Jul 2026

Alan

Great place!!! Location was perfect!!!

Partner

6/10

Pleasant

13 Jul 2026

Richard

Basic and adequate.

Self

10/10

Exceptional

11 Jul 2026

Ken

all good - always book at your hotel when I am in town

2/10

Poor

06 Jul 2026

Sara

Room smelled like smoke and dirty

Family_with_children

10/10

Exceptional

02 Jul 2026

Matt

When we arrived, we were happy to see an nice clean hotel and staff that was there immediately to check us in. The check in process was incredibly fast and we were in our room within 5 minutes of arrival. We had a big mini fridge and a functional microwave. The room was clean and everything worked perfectly, including the iron. The next day we were about to head out and the man at the front desk stopped us and asked if it was ok if they entered our room because they were switching services for the the television. We said no problem and when we came back hours later, the front desk staff were in the middle of helping a customer but they asked the customer to wait and without being asked he handed us our new room keys. After they let the person in our room to switch TV services, they thought it was best to cancel all cards and give us new ones, just in case. Who does that now a days? 10 out of 10. The next morning I tried their continental breakfast. It was as expected and not bad in any way. The yogurt was within date and the bagel was soft. All in all, great stay, great hotel, great staff!

Partner

2/10

Poor

01 Jul 2026

sherry

Well we had moled in the Bathroom on the walls!!!! and our TV didn't have Cable all night long!!! The man at the front desk said that it goes in and out but ours didn'tThen we were going to go in the Hottub and there wasn't any water in the Hottub !!! It was broke! They said on the phone that the Hottub worked!!! I wanted the man at the front desk to take money

4/10

Poor

28 Jun 2026

Tara

Our tv did not work. The hot tub was down. We wanted breakfast, but it was already taken down. There was mold on the ceilings. And staff walked in our room in the am without knocking.

Family_with_children

6/10

Pleasant

25 Jun 2026

Holly

Was not notified at check in that hot tub was under construction, pool was ice cold. Very clean facility, nice big room. Digital coffee machine in the dining area made horrible coffee, everyone was dumping it down the sink. No creamer available anyway. Breakfast would have been good if the hot food bins were not empty and no staff around tending to it!

Family_with_children

8/10

Excellent

24 Jun 2026

David

Just a regular degular hotel.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Andrea

Clean and comfortable stay

Partner

10/10

Exceptional

21 Jun 2026

Kevin

Nikki was the best and breakfast was the best. Very friendly

Self

2/10

Poor

08 Jun 2026

Eric

The hot tub was closed. We wouldn’t have stayed here if they would let people know beforehand.

Business

6/10

Pleasant

23 May 2026

Stephen

It was about the only choice in the area we needed to be. Nothing special. Cheap amenities…towels, TP, plastic utensils and glasses, no outdoor patio or seating. The price was not supported by the grade of accommodations.

Friends

8/10

Excellent

17 May 2026

Patricia

Whirlpool was closed no one notified us. Waffle machine was out of order, nothing to substitute for it.
Toliet needs repair. It wanted to drain all night but we tried to fix it while we were there. Cleaning people were amazing. Property was beautiful.

Partner

10/10

Exceptional

10 May 2026

Thomas

Staff was very responsive and accommodating to our needs. The breakfast was decent and several of the group really enjoyed the food.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Melinda

Staff was VERY accommodating when we asked for a room on the first floor. We didn't use the pool/hot tub or have breakfast in the morning so I cannot comment on that. The room was quiet and clean.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Scott

Good

2/10

Poor

22 Mar 2026

Samantha

The pool was like an ice box and the hot tub was down, the fridge didn’t work, there was men’s pee on the back of the toilet in our room, we asked for extra towels the front desk person gave us wet ones, the breakfast was limited and wasn’t even hot, and the ice machine was down.

Friends_and_family Family

8/10

Excellent

14 Mar 2026

Jodi

Beautiful hotel, clean quiet area with food/gas nearby. My room was big and clean with comfortable furniture/bed. Friendly, helpful staff and reasonably priced. Only complaint I have, was the smell of grease/food that filled the hotel, including my room the one night. It was strong enough to wake me up. Not sure what it was, but glad I wasn't staying another night.

Self

10/10

Exceptional

08 Mar 2026

Charles

Staff was great. Hot tub was a great way to end the day. Thanks. And the coffee was amazing.

Partner

6/10

Pleasant

17 Feb 2026

Kat

Definitely a few hiccups and wish the hot tub was functional but the beds were really comfortable 🙂

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

jeffrey

Clean , comfortable, quiet,good breakfast, friendly staff.

Business

2/10

Poor

08 Jan 2026

Pamela

The room was not clean at all and it smelled extremely stale like no one had been in there for months. The staff told me they would try to find me a “good” room after I said it was unacceptable. My response was why didn’t I get a “good” room in the first place. We ended up not staying and insisting a refund.

6/10

Pleasant

26 Dec 2025

Melody

It was alright

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Laura

I believe this hotel is under new ownership. It appears that they are making improvements. The carpets look fresh and there are new chairs in the sitting area. The staff was very friendly. The breakfast included waffles, eggs, sausage, pastries, cereal, yogurt, fruit, juice, tea and coffee
The pool was open but the hot tub was not.

Leisure Family

2/10

Poor

01 Dec 2025

Ashley

Bathroom was disgusting and when asked to clean they never came to do.

10/10

Exceptional

20 Nov 2025

brian

Awesome hotel we'll definitely be back

Partner

6/10

Pleasant

15 Nov 2025

Lexi

Staff was great but no hot tub the waffles were water so couldn’t make one and just lots of updates needed . It was a place to stay for a out of town concert so it got the job done 😆🙌

10/10

Exceptional

25 Oct 2025

Mary

Beautiful room - quiet - clean

Business_and_leisure Family

8/10

Excellent

18 Oct 2025

Mishael

Room was clean and staff were friendly, but facility had very loud doors and could here everyone exiting the building from the room.

Leisure Family

4/10

Poor

05 Oct 2025

Janelle

The room was muggy even with the ac on. The carpet was damp. The breakfast was nothing

10/10

Exceptional

15 Sep 2025

Judy

Good place to stay

Leisure Self

8/10

Excellent

07 Sep 2025

Dennis

Breakfast was comparable to a Hampton inn with Hilton. The staff was very attentive. We had an issue with our TV at midnight and the young man wasted no time coming up to remedy the situation for us.

Business Partner

6/10

Pleasant

23 Aug 2025

Clinton C

Small hotel but close to lake Minnetonka and downtown

8/10

Excellent

14 Aug 2025

Laura

No one at check in desk. Slow to check in. Got to room and air wasn’t on

Leisure Self

6/10

Pleasant

25 Jul 2025

Dean

AC quite working, toilet ran all the time.
No one was ever at the front desk.

Business

6/10

Pleasant

14 Jul 2025

Emily

Bathroom fan didn't work. Door handles needed repair. Was just an ok place for a lot of money/night.

Leisure Family_with_children

8/10

Excellent

16 Jun 2025

Patricia R

Pleasant but check-in was slow. Room windows were completely fogged, but then, they only blocked a view of a back alley of a storage facility.

Leisure Partner

2/10

Poor

12 Jun 2025

Maja

Absolutely terrible experience- if I could give zero stars, I would! The hotel smelled very strongly of cleaning agents which resulted in me getting a terrible headache after 30 minutes of being there. We traveled with a group for a sports event. One of the rooms had a clogged toilet- how could they have cleaned the room and not notice?! Comforters were also dirty, as were the remaining bathrooms (sinks and toilets. Breakfast is minimal and bad - only toast, bagel with only cream cheese and powder eggs as option. The hot tub is permanently closed and wrapped in caution tape. They charge an extra $10 per person per use for pool use! We had to leave after 1 night (we had booked 2) because of the unbearable smell. Staff were very unfriendly and unaccommodating when I tried to explain the situation.
Would never return- stay away!!!

Business_and_leisure Family

6/10

Pleasant

03 Jun 2025

Matthew

This property is very average. Clean rooms and hallways. Breakfast is very ordinary. Bagels, packaged cinnamon rolls, brown bread and white bread, scrambled eggs probably made from powder, sausage patties with no taste, and do it yourself waffles, which nobody used. Coffee, hot water for tea and orange juice are available. Very blah. There was no other hotel nearby so if it’s the only choice, it’s probably fine for sleeping and showering.

Leisure Partner

8/10

Excellent

01 Jun 2025

Scott

Quiet Clean and management were very nice and helpful. Would give it a higher score if it had an elevator

Leisure Partner

8/10

Excellent

25 Mar 2025

Rocco

I liked it all

10/10

Exceptional

20 Feb 2025

Kristine

Perfect little place. Nice breakfast.

6/10

Pleasant

23 Dec 2024

Katherine

The bathroom smelled so strongly of mold I left and found other accommodations. The room had a window on the ground floor that didn't feel secure at all. When I arrived I had to call the front desk staff to check in. Which meant no one was keeping an eye on who wad entering and leaving the building. As a single woman I felt extremely unsafe.

Business_and_leisure Self

2/10

Poor

23 Oct 2024

Renate

I woke up in the middle of the night by something hitting my face. I turned the lights on and there were 100’s of ladybugs/asian beetles in my room. Told management in the morning and they did nothing.

Leisure Self

6/10

Pleasant

08 Sep 2024

Verified traveler

The hot breakfast options were nice. The hot tub was closed and that was one of the reasons our team selected to stay here. Some of the towels and wash cloths were stained off-white. The person who checked us was very friendly and helpful.

10/10

Exceptional

27 Aug 2024

Amy

Staff was so friendly!

Leisure Pet

6/10

Pleasant

22 Aug 2024

Verified traveler

Not worth the cost

Room was dirty, previous guests dirty towels haning in bathroom, shampoo and conditioner were empty. Breakfast food had minimal options.

Friends_and_family Family

6/10

Pleasant

20 Aug 2024

Darla

It was very hot in the hotel. They did not have the air-conditioning on anywhere in the Commons areas. And the hot tub was roped off. The room was comfortable.

10/10

Exceptional

22 Jul 2024

Elma

Very nice and close to Lake Minnetonka.

Leisure Family

10/10

Exceptional

24 Jun 2024

Troy

Excellent stay! Clean, super friendly staff, great breakfast and probably the most comfortable beds Ive ever slept on at a hotel!!

Leisure Family

8/10

Excellent

18 Jun 2024

ken

Did not appreciate a passive aggressive note on ice machine in lobby after i filled a small cooler with ice. I paid more than a fair price to stay there and if i need ice i will get what i need, if yhe management has a problem with that they need to find a different line of work.

Leisure Family

10/10

Exceptional

02 Jun 2024

Lynette

The proprietor was not at the front desk when we arrived. You had to call for him on a phone. The instructions for doing this were clear. Breakfast was ok. Several lightbulbs were burned out through out the hotel. The air conditioning was not plugged in. Two conditioners instead of shampoo. Not a big deal until your in the shower. Just an ok place.

Business_and_leisure Partner

2/10

Poor

01 May 2024

Ali

Couldn’t even stay there, cause we had someone under 18 with us, and we weren’t her guardians. Had to stay somewhere else. Asked for money back with this protection plan we purchased, but said they could not cause I booked from a third party. Very sad and unfortunate. That was no where posted on their website, or Expedia’s website.

Business_and_leisure Friends

10/10

Exceptional

25 Apr 2024

Amanda

Very clean &quiet! Smelled great!

Leisure Partner

8/10

Excellent

14 Apr 2024

Neathen

Great little hotel front desk doesn’t cause no problems they are very respectful only down side is the hot tub doesn’t work look like they have just abandoned it.

10/10

Exceptional

10 Apr 2024

Thomas

Overlooked warehouse with much activity.

8/10

Excellent

24 Mar 2024

Patrick

EASY IN AND OUT

Business Partner

2/10

Poor

25 Nov 2023

Derek

Took a long time to check in, walls are very thin, breakfast did not taste good and thay did not have much food, hot tub was not working our entire stay, they charged $10 for each extra person in the pool that were not staying there. Workers spoke very little english at front desk.

Leisure Family

6/10

Pleasant

20 Oct 2023

Isaac

Thought the room was a bit dusty, killed 2 bugs in our hotel room, didn’t see staff when we went to turn in our hotel room keys. When we went to check in the front desk clerk didn’t seem as friendly as I would have liked to see, she seemed annoyed and tired.

Partner

6/10

Pleasant

26 Sep 2023

Jack

We found several bugs in the bathroom. The beds were not very comfortable.

Leisure Family_with_children

4/10

Poor

11 Sep 2023

Patricia

Very depressing place. Desk always deserted. The breakfast food looked as if it had been there for years. The room smelled of smoke.

Friends_and_family Family

2/10

Poor

10 Sep 2023

Bryan

When i checked in and went to the room they give us one of the beds sheets was dirty and I went to the front desk to let them know and get it changed but the guy in the front desk was rude and saying I was wrong they wasn’t dirty until he went and saw him self but

Business_and_leisure Family_with_children

10/10

Exceptional

19 Aug 2023

Pat

Pet friendly lower floor room

Leisure Family

10/10

Exceptional

03 Aug 2023

Jennifer

The older guy at the reception desk was crabby.

Leisure Friends

6/10

Pleasant

31 Jul 2023

Stephen

Stay was ok, slight tobacco smell in our room, even though all rooms are supposed to be smoke free. Good internet but it is unsecured. Beds are very comfortable. Free breakfast is ok, not great but not terrible either. Overall an ok stay, no issues.

Friends_and_family Family

2/10

Poor

31 Jul 2023

Todd

Did not swap towels per day. They claim they do not do this because of Covid. Creepy family living in the property wandering the halls at night. No towels in the pool area. Rude receptionist. Room door keys would constantly stop working, so we had to exchange. They kept telling us to stop putting in by our cell phones. Not our first hotel stay. Carpet in our room was buckling. Beds were garbage. $200 per night. Way overpriced. Stay away.

Leisure Family

10/10

Exceptional

25 Jul 2023

Jackie

we think the manager is awesome and the stay was wonderful

Leisure Partner

10/10

Exceptional

22 Jul 2023

Brandi

Loved the fact gas station basically next door thats open 24 hr.

Leisure Family

10/10

Exceptional

26 Jun 2023

Debra

Proprietor was very helpful to guests and readily available. Rooms were clean.

Leisure Family

8/10

Excellent

25 Jun 2023

Brandi

Staff was friendly and helpful

Leisure Family_with_children

10/10

Exceptional

28 May 2023

mike

will fil out later

Leisure Family

2/10

Poor

11 May 2023

Nuno

The property had almost no other guest staying there, There was very little choices at breakfast . The staff was very rude at our arrival. He was very aggressive and rude right from the start. We travel alot as a company and have never experienced such bad customer service.

Business Partner

6/10

Pleasant

03 Apr 2023

Bridget

Said there was pool. Then got there and not open. Booked a day early just to swim. 😒

6/10

Pleasant

24 Mar 2023

Joleen

Great staff, but room wasn’t very clean. Hair on the counter and in the bathtub.

Self

10/10

Exceptional

12 Mar 2023

Michael

Great room

10/10

Exceptional

13 Feb 2023

Jackie

We will be planning another trip in july and plan to stay here again !!

Leisure Partner

8/10

Excellent

20 Nov 2022

Erika

We had a very short stay here. The check in was easy and the facility and room was nice. We did use the pool but the hot tub was out of commission so that was a bummer. All in all it was a good stay.

Leisure Family_with_children

4/10

Poor

18 Oct 2022

Bob

The pool and hot tub were closed

Business_and_leisure Partner

4/10

Poor

08 Oct 2022

Megan

Staff banged on my door and insisted I move my care and trailer that wasn’t actually in anyones way - guess we had to make room for the crackheads to park closer to the door

Business Self

2/10

Poor

02 Oct 2022

Ernie

the manager tried to charge us for using the swimming when we never even went close to it. This is obviously a scam. I will never get near this place again and can't recommend it.

Leisure Family

4/10

Poor

27 Sep 2022

Rafael Gastelum

Nice pool and free breakfast were nice. However, no houskeeping for stays less than 4 days.

Leisure Family

4/10

Poor

12 Sep 2022

Jeffrey

We found someone else's sock in our room. It doesn't lead to anything positive about the cleanliness of the hotel.

Leisure Family

8/10

Excellent

01 Aug 2022

Brenna

We only slept at the Hotel. Suited exactly what we were looking for.

Friends_and_family Family

8/10

Excellent

23 Jun 2022

Dennis

Room with hot tub was very nice.
Didn't like waffle batter. It was very runny, had to throw waffle in the trash.

Leisure

10/10

Exceptional

11 Jun 2022

Suzanne

Rooms were clean and comfortable. Pool and hot tub were cold. Breakfast was good.

Leisure Family

6/10

Pleasant

09 May 2022

Heather

Won’t stay again

Leisure Partner

8/10

Excellent

02 May 2022

ADAM

Would stay again.

Hotel manager was fantastic, I could tell he works very hard to keep this property up and running. No complaints. Would stay again.

Friends_and_family Family

8/10

Excellent

02 May 2022

Gerry

Everything was ok. Breakfast was a bit scant

Leisure Partner

6/10

Pleasant

14 Mar 2022

Theresa

Check in was ok. Remote was NOT clean, it was sticky like a little kid had used it, I had to wash it. Breakfast was limited and eggs/sausage were COLD. Hotel wasn't full but they put some noisy drunks next to me the second night! Overall, I might stay there on a week night but no breakfast, no weekend.

Business_and_leisure Self

10/10

Exceptional

24 Jan 2022

Deanna

Easy to find. Clean place

Leisure Pet

8/10

Excellent

24 Jan 2022

Ryan

When I was looking through our room before leaving I found an empty water bottle on the floor by the bed that wasn’t ours. Also at breakfast, we had to look through the cabinets for more plates and lids for the coffee cups.

Leisure Family

8/10

Excellent

09 Jan 2022

Jeannette

No waffles for breakfast

Leisure Family

6/10

Pleasant

03 Jan 2022

Andrew

I wanted to get a hotel on NYE that was close by a local concert we where going to attend.We wanted a two person jacuzzi and and continental breakfast in the morning. I found a suit online on Expedia at the American Inn with a fireplace and a jacuzzi but the jacuzzi wouldnt fit two people:(but fire was a nice bonus for us!!All of this for $200…We got there and there was nobody up front and we had to call them to get someone to check us in.When we got to our room it was freezing they turn off all the heat in the rooms,so we quickly turned on the heat and the fireplace(thank goodnesses for the fireplace)the room warmed up quickly,with out it,the heater would
Of taken quite a long time.They had a pool but it looked like it was closed when we left for the concert at 9pm(pretty early)The whole town of long lake shut down rather early even the McDonalds:)We had a great time at the concert and drove back to our hotel around 1am and there was not a parking spot in the whole lot,so my wife ran inside had to call someone because nobody was at the front desk and he told her that we could park in the handicapped spot,which we definitely didn’t want to do but it was
Cold and we where tired!The rooms where clean,the bed and pillows where low quality and the breakfast in the morning was average.All in All it didn’t have the quality and service of the bigger name hotels
In the area but for the value and the price they
Made our NYE a great time!

Leisure

10/10

Exceptional

09 Oct 2021

carrie

Stay was perfect. Couldn’t have been better.

Business

6/10

Pleasant

12 Sep 2021

Todd

Overpriced in Long Lake.

The hotel is seriously overpriced! Paid about $175 with Hotel.com. Americinn price was $211 + tax. Ridiculous for a 30 year old motel. The breakfast was awful. “Take and go”! Never again will we stay there!

Friends_and_family Family

4/10

Poor

08 Sep 2021

Nils

They need to up the COVID breakfast game. Most other hotels we’ve stayed at had bagels, and cereal and all that still. Just individually wrapped. Pretty dissatisfied with that whole thing. And sucks that the hot-tub is broken.

Leisure Family_with_children

8/10

Excellent

24 Aug 2021

Melody

The property was clean and room was very nice, the continental breakfast was lacking, but hey, #Covid. The gentlemen at the front desk was friendly enough but it appeared he was the only staff there. I hope he gets some help, it seems like alot to take on by yourseld.

Leisure Family

10/10

Exceptional

09 Aug 2021

Verified traveler

Will stay again

Had such a nice stay at the AmericInn. Extremely accommodating staff. I had 2 separate reservations for 2 rooms and they were able to put us in rooms next to each other with a conjoined door. I will absolutely stay here again the next time I'm in town

Friends_and_family Family