Name: El Encanto All Inclusive Resort
Address: Carr Transpeninsular KM 7.3 Suite A3, Cabo San Lucas, 23410, MX

2/10

Poor

05 Aug 2026

Joy Jihee

Overall, this place/staffs were terrible.

10/10

Exceptional

04 Aug 2026

Christina

This place exceeded my expectations. Our room was upgraded, and the villas were beautiful, clean, and spacious; the beds were very comfortable, and we had anything we could ever need as we upgraded to the Premium All-Inclusive Package. The grounds were well kept, and the service from all staff members was amazing. We ventured around the resort and found the other pool areas and the restaurants and swim-up bars. The pool area at El Encanto was our son's favorite! All the restaurants had great food options, even for kids, great service from all employees, and everyone was very helpful. The shuttle to the sister resort came in handy when you want to go to the other restaurants, walk downtown, go on excursions, or go shopping. I would totally stay here again; this place was very good to us, and they are constantly working on upgrades throughout the property. I plan to come back here with extended family next year for sure!

10/10

Exceptional

01 Aug 2026

Richard

Great resort needs a little more maintenance but overall great and the service is top tier

10/10

Exceptional

01 Aug 2026

Nicole Lynn

Best pool food!

10/10

Exceptional

31 Jul 2026

Paul H.

Awesome views and wonderful staff

10/10

Exceptional

30 Jul 2026

Bradd

Overall day was really good, Although scenes , the property was a bit understaffed, Definitely not enough servers at the restaurants.

2/10

Poor

30 Jul 2026

YANA

We booked what was advertised as an all-inclusive stay, only to discover upon arrival that it is a timeshare property with a heavily tiered \"all-inclusive\" model. Food, drink preferences, and activities come with hidden fees and restrictions that staff members explain inconsistently. Restaurant reservations were claimed to be fully booked, yet after escalating to a manager, we were seated in a 3-table empty restaurant.
Navigation across the massive property was frustrating: golf carts were hard to flag down, Ubers are only allowed at the front lobby (leaving guests to walk half a mile in high heat), and basic housekeeping required calling 3–5 times. Additionally, a request for real estate information turned into a high-pressure, 4-hour timeshare sales pitch. The initial check-in enthusiasm vanished immediately after day one, leaving us feeling more like sales targets than guests.

Overall: Misleading inclusions, high-pressure sales, and major service inconsistencies
-Check-In & Accommodation: It's a timeshare property rather than a standard hotel.
-\"All-Inclusive\" Restrictions: The resort uses a tiered system that is not clearly explained beforehand. Carry extra fees, requiring guests to constantly check what is allowed.
Positive: views and location.

6/10

Pleasant

28 Jul 2026

Dewanna

3 out of 5 Stars – Beautiful Property, But Too Many Hidden Costs

The resort itself is beautiful. The views are stunning, the chapel on the hill is absolutely gorgeous, and the grounds are well maintained. Those were definitely the highlights of our stay.

Unfortunately, there were several disappointments that made this an average experience overall. The restaurants were clearly extremely short staffed. The waitresses and waiters were incredibly kind, hardworking, and did the best they could, but it was obvious they were overburdened and in need of more support. Shame on the property for not staffing the restaurants appropriately. If you weren’t eating at the buffet, expect very long waits for both service and your food.

The resort also has quite a few unexpected charges. If you want to take food to your room, there’s an additional fee. We were also surprised by taxes added at checkout that weren’t clearly anticipated. Transportation is another issue. Uber is not allowed on the property, which essentially forces guests to use the resort taxis that are significantly more expensive. In addition, the hotel shuttle costs $27.00 per person, which felt like yet another hidden expense.

Check-in was frustrating as well. The front desk representative initially tried to charge me because she claimed my Expedia reservation was booked for only one adult. Fortunately, I had my Expedia confirmation showing it was clearly booked for two adults, so the additional charge was removed.

6/10

Pleasant

28 Jul 2026

Nicole

The resort is clean, with beautiful scenery and views, well maintained, food exceeded our expectations as an AI resort. Most of the staff was very friendly, accommodating, kind. We did upgrade to the \"premium\" all inclusive package as prefer the higher label liquors and the \"upgraded\" food options, however there were still several exclusions and we were limited on our choices.

Unfortunately, reviews that mention the aggressive time share convos at check in, and the feeling that you are \"less than\" if you are not an owner, are spot on. We were turned away from the \"members only\" bar, we visited the juice cafe multiple times and it was never open (this was during the stated hours of operation), The \"closing tabs\" policy that is enforced every hour is something we've never experienced that should be explained during the check in process as it can catch you off guard and be seen as an annoyance. Lastly - on our first night, we were woken up at 230AM to someone not only pounding on our door, but purposely putting their finger over the peep hole when we repeatedly told them to go away and that they had the wrong room - this went on for about 20 minutes, we filed a report the next day. We found out it was a drunk guest (related to a repeat guest) received an apology from the staff that investigated, and nothing more. In that situation, it would have been nice feel that \"going above and beyond\" service as this set the tone for our entire stay.

8/10

Excellent

24 Jul 2026

Irene

Property is very beautiful. Nothing special about the resort food. Pizza was delicious! Mixed drinks were very delicious. Food did take a little too long to arrive, maybe because it was off-peak times. Concierge sometimes took to long to answer. People were very helpful and nice. Adult only pool area was nice to relax at without hearing loud kids. Overall, great place to stay.

10/10

Exceptional

19 Jul 2026

Michael

Great stay. Wonderful staff.

Partner

6/10

Pleasant

19 Jul 2026

Brianna

The service and quality of food and drinks at the pool bars were sub-par. Multiple waiters seemed to be annoyed when we would order drinks and would ask other people to make them in front of us. Also, the resort has a contract with a taxi service (which is very expensive in comparison to uber) and they make it very difficult to be picked up by an uber. You have to get carted to an “uber pickup area” in the back near a dirt road which is also closed after a certain hour and on Sundays. The suite with a pool on the balcony also felt misleading… the “pool” was maybe 2 feet deep and much smaller than the pictures. I would stay somewhere else next time.

Partner

10/10

Exceptional

18 Jul 2026

BLANCA

Wonderful

10/10

Exceptional

15 Jul 2026

Kim Anh

Would recommend and go back again.

Partner

4/10

Poor

13 Jul 2026

Mario Alberto

My family and I stayed at Hacienda Encantada again this summer after experiencing amazing service and a beautiful resort two years ago. However, this time there was a noticeable decline in service quality and management.

When we arrived to check in, we expected some sort of upgrade for being Expedia Gold members, just as we received two years ago. Despite our status, we were only given a room one floor higher and were told that was our upgrade. However, the rest of our family, who are not Gold members, were placed on the same floor as us. So what exactly was the upgrade?

As the days went by, we noticed the lack of staff around the resort.

During our previous stay, bellboys were always driving around in carts, ready to transport guests. That wasn't the case this time. Instead, we constantly had to call the bellboy line, which was difficult because of the poor phone quality, and then wait over 10 minutes for transportation.

One memorable example occurred when we were waiting for a cart to take us to a dinner reservation. We waited over 20 minutes and eventually had to walk. Along the way, we saw five vacant carts parked in the lobby area with no one available to operate them. Concierge was no help during these situations.

I do not think I will be returning to this resort, as I expected the same quality service we received two years ago.

To end on a positive note, this resort is very beautiful, the views are amazing, and the food quality was great.

Family

10/10

Exceptional

12 Jul 2026

Maria Mercedes

My family and I really enjoyed the hotel. They have lots of amenities and it’s perfect for families. The views were so beautiful and the all inclusive package is very worth it. The staff was very nice but I do feel like they were a bit understaffed but that’s management the employees were all great and did the best they could. Will deff plan to stay here again.

Family_with_children

10/10

Exceptional

11 Jul 2026

renu

The Hotel is beautiful, staff friendly and helpful ,Food was great too . We enjoyed our stay..

10/10

Exceptional

10 Jul 2026

Eli

Overall, the trip was great. We went with a few families. Our room was incredible and noted as an upgrade. It must be a time share room given the size, amount of closets, full kitchen, etc. Two large rooms, huge living room, three bathrooms. What they didn’t mention was the construction taking place directly in front of the room which was manageable giving the living space. Those rooms will have a new hotel directly in front of them, blocking its ocean view in the future. Food was good overall. Best meals were the restaurants downtown. We went on a full day fishing trip. The first restaurant located by the dock was outdoor seafood and it was by far the best meal we had. We tried booking it again with a larger group and were told that it was fully booked and we were limited to one restaurant downtown which was Italian. While eating, we noticed that all the other inclusive “included” restaurants were half empty which we didn’t love seeing. Dislikes on this trip were the constant signing of receipts while sitting by the pools. I’m used to an all inclusive simply being a wrist band and ordering food and drinks, no receipts and pressure to sign them, this was a first and they were not happy if you forgot to sign a receipt. Kept feeling like they were going to sneak additional costs for food and alcohol that we may not have been aware of. Also wish that the golf would have been included. In the end, we had no hidden costs and the trip was great.

Family_with_children

10/10

Exceptional

07 Jul 2026

Glenda Lisbeth

While the El Encanto studio rooms are a bit dated, need some repair and may have a musty smell, Hacienda Encantada does make it all up with the service they provide. From the housekeeping service, to the pool bar service, and restaurant service, they all were great. This is the second time that we vacation here, and we will be returning. The food is absolutely delicious. Any request we made was quickly fulfilled. Please don’t let our first line scare you away, We’ve been at other resorts where the service and food have been horrid despite the nice looking room. So, just keep that in mind. We have a picky 11 year old son who loves this place and enjoys the attention that he gets here at Hacienda Encantada. We honestly love the fact that they care about our child. Our deepest appreciation to all the staff who made it possible for us to enjoy our vacation.

Family_with_children

10/10

Exceptional

24 Jun 2026

Greg

Food choices excellent and pools well kept. Very relaxing 2 br was spacious with 3 bathrooms

Family_with_children

4/10

Poor

22 Jun 2026

James

Nice resort. Views from the Oceanside pool were fabulous. I did not like having to settle up the check every hour while in the pool while on an all-inclusive trip. Only reason to do that is to generate more tips, because the balance was always 0, plus tips. We also had $200 in credit from Expedia for food and beverages, but when we checked out, we still owed $265 even though we were on an all-inclusive and we had the $200 credit. Seems to be a predatory tactic. 2 stars for that treatment, but otherwise a nice resort. We couldn’t get any same-day reservations at the restaurants so we didn’t get to try many of the restaurants they were booked up.

Family

10/10

Exceptional

19 Jun 2026

Robin

This was an amazing hotel. The staff, especially Elder, made the trip relaxing and welcoming. The Villas were beautiful and the food was delicious. I will be back again to Cabo largely bc the property was world class. 10/10!

Family_with_children

10/10

Exceptional

16 Jun 2026

Kent

This was our 2nd stay at Hacienda Encantada and it did not disappoint. Our family loves the entire property, from the El Patio pool & bar up to Mestizo for dinner. Rooms were excellent and the staff is always friendly and helpful. Special thanks to concierge David for all of his assistance, he really made our stay special and we look forward to returning again!

Family

10/10

Exceptional

11 Jun 2026

Terri

The entire staff was amazing, greeted us with a smile by name after just 2 days.
Breakfast on the rooftop was a great way to start the day. I loved the chia seed parfait. Sashmi at the swim up pool bar was my absolute favorite meal.
The cart service was prompt (Romero, Leonardo) Manny at concierge was most helpful setting up excursions.

Family_with_children

10/10

Exceptional

03 Jun 2026

Dominic

Breakfast was amazing! Drinks by the pool were great. And lunch and dinner were very good too. Italian restaurant was spectacular!

Partner

8/10

Excellent

02 Jun 2026

Colette

The staff was extremely friendly and helpful. Rooms were clean and roomy. Lots of pools, bars ,restaurants. Great activities. Loved the karaoke! Shuttle to Cabo marina was great! Shout out to wait staff at the pool bar (Martin, Anselmo, Margarita). Isabel at breakfast and Concierge David.

Partner

10/10

Exceptional

30 May 2026

Adaiah

The most beautiful resort. Everything was beautiful and exceeded our expectations

Partner

10/10

Exceptional

24 May 2026

Ruby

Staff is very friendly place is very clean. Food is good. Juice bar is the best.

Friends

10/10

Exceptional

19 May 2026

Franklin

The breakfast was amazing, the drinks were amazing, it was very relaxing and Sam was actually super nice and friend! Stayed for four nights girlfriend’s birthday, and it was one of the best resorts!

Partner

10/10

Exceptional

06 May 2026

Alejandro Del

Excellent views!!! Shuttle bus was great. Food was delicious and the staff was friendly.

Partner

10/10

Exceptional

05 May 2026

Jorge

We were very impressed with our room and accomodations.

Family_with_children

10/10

Exceptional

29 Apr 2026

Jose

Yes

Partner

10/10

Exceptional

25 Apr 2026

Zackary Eldon

The restaurants were all excellent and easy to reserve. You were able to reserve the entire week when you first arrived. We would have enjoyed more entertainment in the evening. Other than karaoke one evening, there wasn’t much to do after dinner.

Partner

10/10

Exceptional

22 Apr 2026

Jessica Lynn

I would absolutely go back! We went Spring Break 2026 and it was one of the safest resorts that we had been to. Occupancy was down due to fear, but we had a magnificent time. I have to say…the food was our favorite All Inclusive that we have experienced as of yet. Highly Recommend! And if you want to feel even safer book in the residence lodging because you will have to go through two guarded gates to enter. The grounds were so clean and were incredibly authentic. Absolutely beautiful views everywhere you turn. And we got to see whales every day enjoying our coffee right at the room.

Family_with_children

10/10

Exceptional

22 Apr 2026

Linda Sue

This is one of our favorite all-inclusive resorts. Everything about the resort is top notch.

Family

8/10

Excellent

22 Apr 2026

Carolyn

the rooms were clean except we had problems turning the air condition on and off, the property was beautiful, just hard to get around, had to call for golf cart each time we wanted o go somewhere on the property because it is so big.

Family

8/10

Excellent

20 Apr 2026

Nicholas

The pool was freezing!! There were plenty of available chairs and it was very relaxing until you tried to get in the water.

Family

10/10

Exceptional

15 Apr 2026

Eve

Beautiful resort and yummy food! Also great staff, shoutout to Trinidad he was the nicest

Friends

10/10

Exceptional

15 Apr 2026

Benjamin

Everything was great. Food was very good, pools are clean and nice, and all the staff were very helpful.

Family

10/10

Exceptional

13 Apr 2026

Jack

This location is extremely clean, the food is great and staff is friendly

Partner

10/10

Exceptional

12 Apr 2026

Gurpreet

Pool is good, clean room

Partner

10/10

Exceptional

12 Apr 2026

Gurpreet

Great pool
Family resort

Partner

8/10

Excellent

10 Apr 2026

Tim Leslie

Upgraded to Vista side to a 3 bedroom. Very nice room, great view for now. Construction on the north side of the building. Noise didn’t bother us but we are early risers. We had a butler but was not great. Our friend’s butler did the work for both of us. All staff are very good and very friendly. They remember your room number and drink order pretty quick. Food was very good and spent most our time at the roof top pool. It’s pretty incredible place to hang out. They have activities through the resort and only made it to one and no staff showed. The golf being $15USD per person per hour is a bit much when you are paying what we paid. We were a group of 10 and they made it work to sit together for supper every night, even when we went to the marina sister hotel for supper. Overall it was a great vacation, stop looking and book this place if the prices is right.

Friends

10/10

Exceptional

09 Apr 2026

IJ

The exterior environment (full, other facilities) is perfect, but the room is aging and needs improvement.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Kavita

This property is secluded with a mini market on location conveninet for guests to buy many things and also the property has Gym, pickle ball court, tennis court.

If anything i have to complain than i would say that they need to add pool activities for both kids and adults.

Family_with_children

6/10

Pleasant

06 Apr 2026

Alexis Jean

This was our first experience with an all inclusive. The property was beautiful and the cleanest place we have ever stayed. The food was to be expected for an all inclusive.
I had to give this a lower rating based on a few things. Upon arrival, we were instructed to give our luggage to the bellhop while we checked in. Once it was our time to check in the front desk attendant, alerted us that we had received an upgrade for our room and had to go to the other side to check in. As we were checking in, the butler had me sign a bunch of paperwork that never really explained anything. He also ran my credit card for 10,000 pesos and I had to ask what this was for because it was never explained to me. Once we were checked in, we met with a different person who was trying to sell us on the timeshare aspect of the resort. She was incredibly pushy and we had just come off of a long travel day, so we did not appreciate the continuous badgering to join the timeshare.
We finally got to go up to our room and was shocked to see that our luggage still had not arrived so we had to go down to retrieve it ourselves.
It was at this point we also realized we knew nothing about what rhe all inclusive had entailed despite speaking to two employees during check in. We came back downstairs and found a third employee who explained it all to us, but not before also trying to sell us on the timeshare.
When we checked out, I received the itemized bill and realized that none of the room service or del

10/10

Exceptional

06 Apr 2026

kenny

Overall a pleasant stay

Partner

10/10

Exceptional

05 Apr 2026

Brian

What an amazing place! Staff was so helpful and friendly. We could could whale watch right from the resort!

Family_with_children

6/10

Pleasant

04 Apr 2026

Manuel Hernandez

Everything expensive
No cash only card
and there card machines on my accept certain cards

Family

10/10

Exceptional

28 Mar 2026

Anne

This is such a special place for our family!
The staff is so friendly, the
accommodations are beautiful, and the views are spectacular. A few shining stars that were exceptional with their service were Rafael at Las Marias Restaurant, Enrique at Los Riscos Restaurant, and Arturo and Jesus poolside at El Patio.
Cesar at Los Patios was the best bartender
EVER! He took such good care of us-great drinks and outstanding service. We will be back!

Family

8/10

Excellent

27 Mar 2026

Jessica Joyce

The property was really lovely, lots to do, beds were comfortable and rooms were very nice

Family

10/10

Exceptional

26 Mar 2026

Blaire Leone

The room was lovely, and it had excellent soundproofing, which was important to us as a family with a baby and a ten year old. Everything about our stay met or exceeded our expectations, but the real standout was the staff. Every single person went above and beyond to make our stay as pleasant as possible. We would definitely visit again.

Family_with_children

10/10

Exceptional

25 Mar 2026

James

A lovely resort with a great all inclusive plan. The resort is gorgeous with nice pools and facilities, including tennis, pickleball, gym, beach volleyball. The food was excellent.

Family_with_children

6/10

Pleasant

24 Mar 2026

Zaira

The hotel is beautiful, and we were very happy with our room and ocean view. Seeing baby whales from our balcony was an unforgettable highlight. The spa facilities are also excellent and well worth visiting.

However, the massages are overpriced. While mine was enjoyable, it did not justify the high cost.

Unfortunately, I would not stay here again. The check-in process took around 90 minutes and included being pushed to attend a hotel tour, which turned out to be a sales presentation. We were told it would last 90 minutes, but it took three hours, which was frustrating as we value our time while on holiday.

Dining was also an issue. We were not informed in advance that restaurants required bookings, so we could only secure late dinners at 8pm each night, despite restaurants not appearing full.

Service during the day was slow, especially for lunch and drinks, and at times we felt overlooked. The food was average.

The hotel advertises a private beach, but there is no ocean access, which should be clearer.

Overall, while the property is lovely, there are significant issues with service and transparency. For us, it was not worth the time, and we would not return.

Partner

10/10

Exceptional

23 Mar 2026

Jennifer

The room was a little dated, some of the small fixtures were falling apart, the shower head was wonky… but overall the room was very nice, just a little dated. With small updates, and attention to these small details, this resort would easily be a 5 star resort. The service was 10/10, sometimes took long but we understood it was pretty packed. Overall it was a great trip and we would definitely go back and if we did, we would stay here again.

Partner

10/10

Exceptional

23 Mar 2026

Denitra Ann

Everything was beautiful except our room could’ve been better maintenanced. We have lights that were out, holes in the walls, plugs that were broken, the shower was not in great condition.

8/10

Excellent

22 Mar 2026

Liana

This resort was beautiful. Gorgeous pools and grounds, very friendly staff, amazing food. We would definitely go again, however I don’t know we'd go again with small children. Our kids 3 years old and 10 months old had a great time, but the lack of buffet option made dinners very difficult for us. We also found not all restaurants had a kids menu or great vegetarian options. The kids pool was really well designed though and all the other pools also had kid feiendly areas. The staff were also so great with our kids and very accomodating. So overall would go again and if your kids sit well at meal times, you’ll have a great time.

Family_with_children

10/10

Exceptional

22 Mar 2026

KRISTIE

Excellent friendly and attentive staff! Beautiful restaurants and property! Definitely recommend!!
We enjoyed everything! A+++++

10/10

Exceptional

22 Mar 2026

Marianne

Warmer pools and outside shower rinse off.

10/10

Exceptional

21 Mar 2026

Elizabeth A

Beautiful property and views!! Excellent Food/Restaurants!!! Amazing staff!! Trinidad, Izabelle, & Kevin to name a few were always welcoming with a smile and ready to assist from drinks to answering questions to transporting you between properties or restaurants!! Love love love this resort!! Would recommend to everyone!!

10/10

Exceptional

21 Mar 2026

Mary

The resort setting is beautiful and perfectly designed for sunrise and sunset from almost every space. The food was above average with Miztos being my favorite spot
The servers and staff were excellent - shout out to Leonardo driver - Iscar at the phase 1 bar, Sam Eleazar and Kevin at Miztos.
Thank you to all the housekeeping staff who were on top of cleanliness and room service

10/10

Exceptional

19 Mar 2026

Amber Elizabeth

Everything was wonderful! Will definitely be back...

Family_with_children

10/10

Exceptional

18 Mar 2026

Gene

Beautiful resort with great staff. Every restaurant had delicious food.

10/10

Exceptional

17 Mar 2026

BENJAMIN

Awesome views of the Ocean, Staff was outstanding everywhere, rooms were spotless clean and had everything we needed. The grounds were super well maintained and beautiful to view. We seen whales almost every day on the Ocean. This place is awesome!

8/10

Excellent

14 Mar 2026

George

Pools clean and staff our great, however no beach access. All inclusive is not exactly all inclusive they have a premium upgrade for sale when you arrive. Beautiful views and landscaping is the best I have seen at a resort. Rooms a bit dated but nice, also no night life but will shuttle you for free to downtown.

Partner

10/10

Exceptional

10 Mar 2026

Gabriela

Food in here was delicious! Lots of healthy choices and the all inclusive was amazing for the price! Staff was lovely and welcoming. You can’t swim in the beach due to rocks, you have to get transportation and go somewhere else if that’s what you’re looking for. Our room was big and taken care of. I’d come to Hacienda encantada again!

Family

10/10

Exceptional

10 Mar 2026

teddy mark eugene

Great place with awesome views and landscapes. Food and staff were excellent

10/10

Exceptional

07 Mar 2026

Mark

It was an amazing experience. Property management is amazing. The property is soo beautiful and kept up beautifully

Partner

4/10

Poor

04 Mar 2026

Pearl

I would not recommend staying at El Encanto All Inclusive Resort (also known as Hacienda Encantada Resort & Residences).

This was my first trip to Cabo with my sister. The restaurants, waiters, pool service, grounds, and views were absolutely 5-star. Unfortunately, our room and the customer service were 1-star.

The room was in poor condition — peeling paint, loose and corroded fixtures, cracked light switches, and ongoing toilet problems. Despite multiple trips to the front desk and promises to send maintenance, the issue was never properly fixed. We went 2½ days without a working toilet and had to use the pool washroom one night. i had to facetime my brother in law in Canada to walk us through fixing the toilet. Housekeeping issues included missing towels, being hung up on when calling, and staff entering despite our “Do Not Disturb” sign.

No compensation was offered, and our final bill included unclear daily resort fees.

Family

10/10

Exceptional

03 Mar 2026

Katie

Staff, food, pools!

6/10

Pleasant

02 Mar 2026

Lynda

Ocean view was great, you could see whales breaching. Pool was nice if you could find a chair. Pool service not very good unless you use swim up bar. If you do get service you have to sign out your bill every hour, then you have to wait for the server to come back with your copy, wich can take up to an hour. On our second day my husband and I each had 2 drinks in 3 and a half hours.

Partner

8/10

Excellent

01 Mar 2026

Danielle

This resort was outstanding. Staff are so kind and helpful. The rooms were spacious and very clean. The 2 bedroom suite was more than enough space for our family of 2 adults and 3 teens. We had a an excellent experience. We were told we were upgraded to Vista when we arrived, which enabled us to use the rooftop pool and restaurant, that was an awesome upgrade.

I will say, you still had to wake up early to claim any shade/lounger. People saved theirs with towels and then went to eat for a couple hours. Another thing I did not expect at the rooftop pool were children who were loud, splashing and throwing toys around. This annoyance was added to this family occupying 6 shade/loungers. I understand they paid to be there. But they didn’t pay to impact everyone around them in the way they did.

If you are on the Vista side, you will hear construction from 8am to 8:30pm. You didn’t hear this at the roof top pool.

The staff on the arrival were very high pressure to do the time share presentation. (Another guest told us it was 4 hours, not the 90 min they say) She was relentless, and cornered my mom on multiple days. We did not attend.

The food was excellent, everyone was able to find something they liked at every restaurant.

I would recommend it to others. It was a great resort.

Family

10/10

Exceptional

28 Feb 2026

jaime

Friendly staff. Food was good. Clean rooms, beautiful views

Partner

6/10

Pleasant

23 Feb 2026

GUY

Disappointing from prior years. Resort has become a children's day care center. Food only slightly above average and staff's prior exceptional service has also slipped to average. Will be weighing future stays.

Family

10/10

Exceptional

22 Feb 2026

Deborah

We just stayed at El Encanto for 7 days. It has been the Best All Inclusive I ever experienced. The staff go above and beyond. The food was excellent!! Our favorite, was the Italian restaurant. The views are Exceptional!! The pools are everywhere. The only negative is that they are a timeshare, they can be very aggressive!!! They don’t take no for an answer, we just didn’t show up. I’m on vacation, I really don’t want to be pressured into things. Tips are a Big thing for them, All Inclusive should just mean that.

Partner

10/10

Exceptional

21 Feb 2026

Shari

I was very happy with our experience. Very clean, everywhere. All of the staff were friendly. The dinner restaurants were amazing. Claudia and Rafael saved us a favorite table for breakfast. Perfect for whale watching! We had wonderful meals and service. Pool and patio bar ( Oscar was great!)food and service was great. Try the Mexican pizza!! Our concierge service was outstanding. Johana helped answer so many questions for us. We enjoyed the spa twice during our stay. Both Lupita and Rosa performed lovely massages. An amazing place to enjoy whale watching from our suite, from pools and most restaurants too.

4/10

Poor

13 Feb 2026

Galina

All inclusive is not really all inclusive and you feel like 2nd class citizen, even if you upgrade to premium. Rooms are not cleaned well. They constantly try to sell you their partial ownership program. Food is ok. In some cases not seasoned. Buffet is only breakfast and the rest is restaurant style with a check that you need to wait for and sign at the end, even if you have premium all inclusive. Despite being relatively new, the property is not maintained well. There are very beautiful views though and the wait staff really tries hard. But the nickel and diming is very annoying

Leisure Partner

4/10

Poor

13 Feb 2026

Julie Marie

Disappointing accommodations. Room was very outdated and dirty.

Leisure Friends

10/10

Exceptional

13 Feb 2026

Barbara

I actually hesitated posting it because I almost want to keep this gem a secret :)

Checkin was smooth. We arrived at about 3 pm and were able to get into our room right away.

The booking site said every room has a balcony. We were put on the ground floor (obviously no balcony lol) I booked garden view by accident 😂. The room was a bit tired but lovely. Due to some unusual circumstances we were moved to a room with a balcony. It is worth the upgrade if you are pondering.

The restaurants both on site and in the golden zone were all very good with some being excellent. It is nice to be able to get into town on the shuttle and to grab a cocktail when you are thirsty. Los Deseos in town serves phenomenal made to order breakfast and fabulous Mexican entrees for lunch or dinner. Our server, Cristiam was wonderful. He even told us where to shop for tequila to bring home. It was our favourite spot for meals.

The facilities are gorgeous. The pools sparkle and the service is outstanding. We were able to see whales breaching right from our pool deck chairs.

The service from the bellmen and wait staff was excellent. Erich, one of the golf cart drivers was exceptional.

We were a bit freaked out having to sign every receipt but it seems that is how they track things at the Hacienda.

And last but not least a special thank you to Jorge, the front desk supervisor. A front desk employee made a small error but Jorge was on the situation until resolution. Gracias Jorge!

Leisure Family

10/10

Exceptional

11 Feb 2026

Luis

Beautiful views, variety in restaurants, food is good

Leisure

10/10

Exceptional

10 Feb 2026

Susie

Such a great time!!!! Amazing views and pools!

Shout out to Isabel for making sure the hubby and I were also good!!!

6/10

Pleasant

09 Feb 2026

Jennifer L

The rooms need some attention, very dated but more concerning is the cleanliness. Really need a good deep clean with walls, light switches, flooring and counter surfaces being dirty.
The grounds of resort are beautiful, food is great and staff is friendly!

Leisure Friends

10/10

Exceptional

07 Feb 2026

youngmi

It was fantastic staying in this hotel.

4/10

Poor

07 Feb 2026

Zenna

Staff support was BAD,got double charged at the spa which has mold in the women’s room. Second time we got the EXACT SAME ROOM WITH THE EXACT SAME ISSUES FROM 2 YEARS AGO! Our hot tub would not get hot, lights did not work, bathroom tub wouldn’t hold water as the plug is cocked into the drain with actual cocking.. we of course express our issue immediately as we checked immediately and again they did move us to another room that had no issues. We wanted to give the resort a second shot because 1 we go on vacation to relax and enjoy. 2 the resort has a upgrade option to visit the sistering resorts & enjoy them well as much as we love that aspect the staff and the service has completely ruined the resort for us. Finding out at check out we got double charged for the spa our concierge made us go to the spa to get the charge fixed and as it was a booking error by BRIAN who books the services (week day specials) by the pool the spa staff said we had to pay for his mistake and would only allow this one time for it to be accommodated back to the original price?!?! I have never experienced staff actually arguing with me over their mistake and alone wording things as if we are lucky this time. My husband did get food poising but of course that could be from anything anywhere but the options to dining was not as open as it was 2 years ago if you do not have a reservation you CAN NOT DINE THERE! So we had pool side snacks almost the entire time because we do enjoy not planning DO BETTER

Leisure Partner

10/10

Exceptional

04 Feb 2026

María Catalina

Great staff, great restaurants but AMAZING view s and pools

Leisure Family

10/10

Exceptional

03 Feb 2026

Melissa

The most beautiful resort I have ever stayed at. Great staff, wonderful food, best views in cabo. We can't wait to come back.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Karen Marie

Staff was amazing. Clean room and resort. Foid was mostly delicious.

Leisure Partner

8/10

Excellent

02 Feb 2026

Michaune

Overall stay was great. Beautiful location and views. Most of the restaurants were good. Our worst meal was at Los Riscos. Very bad cut of steak. Fake, powerful mesquite flavoring. The signing of a bill (even though it was all inclusive) for everything gets really old. All of the pools were gorgeous. The most upsetting thing to us was after going to the pool I went back to the room to nap. Room had been already been cleaned by housekeeper. Hubby stayed at the pool. I woke up to a knock and thought I was dreaming. All of a sudden the door opens and I yell \"I'm sleeping\". The voice said \"do you need anything\". I firmly said \"no\"! This happened twice during our stay that a non-housekeeper used their key to come into our room when they didn't get a response after knocking. I highly recommend that if you don't want someone in your room when there or not to use the \"do not disturb\" sign. I've also read that it is kid friendly, however, I would say the average age of the guests was easily 55. We saw one family with small kids during our 5 days there. Just something to keep in mind for young families and younger vacationers looking for more of a party scene. Overall, the property is very clean and pretty, but it is older. We had a hole in the wall in the bathroom and a few tiles missing in the shower. Free shuttle goes into town every 2 hours, which is a great perk.

Partner

10/10

Exceptional

01 Feb 2026

Lana

The room was lovely with the ocean view and the chairs were great. The food was amazing

Leisure Partner

10/10

Exceptional

01 Feb 2026

Gordon

An amazing all-inclusive that checked ALL the boxes! Beautiful resort grounds, nice spacious room, friendly and helpful staff, outstanding 5 star dining… Along with incredible views and sunsets. Easily the best all inclusive we have ever stayed at!

Leisure Partner

10/10

Exceptional

31 Jan 2026

Tania Laureen

My husband and I visited El Encanto All Inclusive at Hacienda Encantada for the 2nd time in December 2025.
We had the best time and definitely preferred 2 weeks over the way too short 1 week stay the 1st time around.
The grounds are stunning and so well kept, and we really enjoyed walking all around exploring the hidden fountains and the church.
Our room was clean and very comfortable, and we had the best sleeps because this Resort isn’t a party place, so noise wasn’t an issue during the night. And because we are Expedia Members, we were offered an ocean view room at no extra cost which made our trip that much more special.
Our meals in all of the à la carte and pool restaurants were very good, but our favourite lunch spot was La Pergola. Some of the best sushi I’ve ever had and my husband really enjoyed their fish tacos. Everyday we were welcomed with huge smiles and greetings from Margarita and Denis.
When not dining at an à la carte, we had lovely meals overlooking the ocean at Il Forno. Angel and Noe treated us exceptionally well whether we were just stopping in for a night cap or sitting down for a delicious dinner.
Barolo, the Italian restaurant, was exceptional. The host, Gabriel, was always accommodating and made sure we had everything that we needed.
Everyday we enjoyed the sun at El Patio. We always found the perfect spot on the sand, and bar none had the best service from Ingrid, Cesar, Omar, and Miguel.
We hope to be back again in the near future!

Leisure Partner

10/10

Exceptional

27 Jan 2026

Steve

Great stay at a beautiful hotel. Amazing food and staff. Loved the rooftop pool

Leisure Partner

4/10

Poor

27 Jan 2026

Jessica

The grounds at Hacienda Encantada are beautiful, but unfortunately the facilities and service did not match the setting. Much of the property feels mismanaged and in disrepair. In our room, the towel rack fell off the wall when we hung a towel, and our porch lights never worked despite requesting maintenance.

We purchased the premium all-inclusive wristbands and felt misled by what was included. The lobster tail and other “premium” meals were underwhelming and often subpar, and the additional amenities did not justify the cost.

We also found one of our razors shattered in the shower. We can only assume this happened during cleaning, yet we were never notified, which was concerning.

The pools were not heated and frequently quite cold. When we asked staff for help with various issues, we were repeatedly told it was their first day and they didn’t know how to assist us.

One particularly frustrating moment was at breakfast, when we were told the espresso machine was broken—only to hear the same waitress taking espresso orders from another table 15 minutes later.

We’ve stayed at Pueblo Bonita properties before and decided to try something new this trip. Unfortunately, we were disappointed and will not be returning. This list could easily be longer, but there is a character limit.

Leisure Partner

6/10

Pleasant

24 Jan 2026

Casey

Room was kind of dated and could use some maintenance. The staff was super nice and friendly all over the resort. The resort is a lot of old people

Leisure Partner

10/10

Exceptional

19 Jan 2026

Natalie Lauren

Great for families!! Property is so well kept

Leisure Family_with_children

8/10

Excellent

18 Jan 2026

agnes

I was quite dissapinted at first. This property does not have direct access to the beach which I've never seen for any all-inclusive resort which for me was a huge deal breaker and would never book it if I knew that. The second, the all-inclusive program is odd. When we were checking in, the lady told us that we only have standard all-inclusive and there's another all-inclusive so asked him if I want to upgrade for more money and asked if we wanted to upgrade. i have never seen anything like this before. All inclusive is all inclusive and felt deceived and didn't know what I was getting. Everything you eat there you get a billl fir and have to add tip. It's not like you could just walk into breakfast buffet and just leave, they give you a bill with prices (supposedly for the records) for everything, even when you're in the pool, i don't like that and again I've never seen anything like this before. We spoke with a couple other guests who had exactly the same impression. They also add some room charge which I didn't know about.. Also, this property is very spread out, so not really walkable. There are people who drive around in go-cards and drive you from place to place which is OK i guess ..On day 2, I kind of got used to the signing for everything we found our favorite spots to sit each day and we ended having a good time, so I guess it wasn't too bad, but will not choose this resort again.
also, the coffee maker in my room was very old and very outdated.

Leisure Family

10/10

Exceptional

10 Jan 2026

Jillene Hope

Staff, amenities and the food was fabulous

Leisure Family

10/10

Exceptional

09 Jan 2026

Sarah

We’ve come here multiple times. The amenities are great and we really enjoy the breakfast buffet. Service for all inclusive members can be on the slower side, but we enjoy the variety and the shuttle to the marina. The rooms are clean and the staff is kind and helpful.

Leisure Family

8/10

Excellent

06 Jan 2026

Rami

Beautiful resort , very well maintained , staff was very friendly and helpful, a bit understaffed in some areas but the staff available did their absolute best.
The food was above average, just make sure you inquire about what’s included in the all inclusive plan when you check in , as we were not informed room service was not included and ended up paying a hefty bill for one the the nights we got room service.
In all I highly recommend the resort and would go back in the future.

Leisure Family

2/10

Poor

05 Jan 2026

Prashanth

Pros:
1. Shuttle to marina every 2 hours.
2. Some(not all) waiters and chefs are kind and accommodating.
3. Beautiful views from resort.

Cons:
1. Very limited options for all-inclusive
2. Language issues- Most of the waiters/waitresses/cleaners cannot speak or understand English
3. Old buildings, old small rooms, old elevators, low maintenance. Elevators took forever to work.
4. All inclusive does not include 24 hours food availability, or coffee availability, no food available after 10pm as the limited number of restaurants included in the all-inclusive plan are closed after 10pm.
5. Cleaning service is slow and random(repeated requests for cleaning, some days were just missed).
6. Basic toiletries like razor, tooth paster, tooth brush are not provided. You need to pay a ridiculous price to get them.
7. Only breakfast options for vegetarians were potatoes, beans, fruit, yogurts, and different types of bread/pastries.
8. They force you to use their paid(expensive $85 for taxi, $100 for shuttle for family of 4) transportation to airport by not allowing uber/lyft inside their resort.
9. All inclusive is a joke with no food after 10pm, extra payment for room service, no coffee in any restaurant during lunch time, literally no vegetarian options for vegetarians.
10. Improper labeling of food items. Non vegetarian food like caesar salad, rice cooked in chicken broth were labeled vegetarian.
11. Bedding quality was not great, not cotton, making it uncomfortable to sleep in.
12.

Leisure Family