Hyatt Vacation Club at Sirena del Mar

Mexico , Los Cabos
CABO SAN LUCAS , Ctra. Transpeninsular Km. 4.5
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100 reviews shown

10/10

Exceptional

07 Jun 2026

Cinthya

I liked everything

Partner

10/10

Exceptional

02 Jun 2026

Maya

They were doing construction during our stay, but that didn’t affect the quality of our trip. The resort was very nice, the staff were helpful and the room was spacious and clean. The room included Tide detergent, dishwasher pods, pots, pans, trash bags, dish soap and more. We were also close to grocery stores, shopping malls, and restaurants. The food at the onsite restaurant Estrella was amazing! Pool area was nice and had a lot of activities. My wife and I agreed that this will be the only hotel we stay at during our future visits to Cabo.

Family

2/10

Poor

26 May 2026

Jessica

My ac

10/10

Exceptional

23 May 2026

Greg

One of the best hotels in town! Great service, clean room, fantastic food!!! Loved outdoor areas and small private beach. Fantastic place all around!

Family_with_children

10/10

Exceptional

19 May 2026

Casey

Really nice property

Friends

6/10

Pleasant

14 May 2026

Elvira

The mattress felt a but outdated.
It was a but challenging locating the hotel as there was no lighting in the signage they had on the road.
Staff was good and offered multiple activities for guest

10/10

Exceptional

05 May 2026

Madely

I recently had the pleasure of staying at this hotel, and the experience exceeded my expectations in every way. From the moment I arrived, the staff made me feel genuinely welcome with their friendly and attentive service. Check in was smooth. The room itself was spotless, comfortable and with all the amenities I needed. The hotel’s facilities were equally impressive. Whether it was enjoying a delicious breakfast, taking advantage of the fitness center, or simply relaxing in the common areas, everything was well maintained and inviting. I would highly recommend this hotel to anyone looking for a comfortable, welcoming, and high quality and affordable stay. I would gladly return in the future.

Family_with_children

10/10

Exceptional

04 May 2026

Brenda

The property was beautiful and the staff were so incredibly sweet and helpful!

Partner

10/10

Exceptional

01 May 2026

Wendy Natalie

It’s a beautiful place with a very welcoming staff. The food was delicious, and the pool bar, Micheladas, was a highlight. I’ll definitely be booking again.

10/10

Exceptional

26 Apr 2026

Andrew

Everything was great! Only stayed one night but would definitely stay longer next time. Staff were all very great!

Partner

10/10

Exceptional

26 Apr 2026

Jasmine

The food was delicious at the restaurant! The waitstaff was so nice and amazing!

Family

6/10

Pleasant

21 Apr 2026

Ludmila

Got a 1 bedroom villa in building #2 with ocean view, large balcony and that was great but the room itself smelled old and moldy, very dark kitchen. It was also noisy in the mornings (construction, restaurant, maintenance). Had to change rooms due to original room wasn't clean properly. Second room could have been cleaned better as well (bathroom sinks, kitchen sink, dishes had a strong smell of cascade detergent)

Upon check in, was asked to join some hyatt club presentation the next day with free breakfast and a gift card. I said I'd think about it as I had just arrived and need to settle in. The next day again was asked and I sign up to only find out it was a membership sale presentation where they asked for $50K in order to join the club. Took 3 hours of my vacation time trying to convince me to pay the $50K for future vacations. Weird!

The property itself is pretty nice, walking around at night felt safe, feels like you're still in the USA, lawn games around the main area, the 2 pools are nice with amazing views, wish they had more than one restaurant, food was not the best but not the worst either. Very pricey! Proximity to the cove and the sea was nice but beware there can be some unpleasant stuff on the semi-private beach (we saw human feces on the beach sand near the staircase one morning, maintenance cleaned it up but still this left a sanitary question in my mind)

Enjoyed the daily aqua fit with Ricky, friendly staff, free beach chairs and umbrella

4/10

Poor

15 Apr 2026

Tommy

Only one restaurant, small beech area and it’s closed to public.

Family

6/10

Pleasant

12 Apr 2026

Richard

First night A/C (room 2106B) did not work. Second night moved to another room (2403B) with loud noises from in-suite refrigerator and / or pipes. No sleep. Staff is nice. Property is “tired” and needs refurbishment. Restaurant food is notably low quality with no love or flair. We were served raw dough churros and told only after we sent them back their fryer was too hot to make them.

Partner

4/10

Poor

09 Apr 2026

Mauro

Penthouse apartment with noisy air conditioning motors on the roof. They don't clean your room unless you ask… mediocre food. Absolutely not recommended

Family_with_children

10/10

Exceptional

04 Apr 2026

Regina

Staff was amazing at the property, everyone was super welcoming and attended our needs the very best! Property is gorgeous with amazing amenities and views, so worth it, a great place to stay and actually enjoy a vacation!!! Cannot recommend enough! Everything was perfect.

Friends

6/10

Pleasant

29 Mar 2026

Susan

The staff is excellent. The property is in need of a remodel.

Partner

10/10

Exceptional

26 Mar 2026

Tenille

I would highly recommend this hotel. The safe was great and super helpful and friendly. The restaurant had great food and the view on the water was fantastic!

10/10

Exceptional

26 Mar 2026

Jason

Booked here last minute and we’re very happy with everything. The views were incredible and the staff was fantastic. There are daily activities that keep the pool scene active. Private beach with no vendors was clutch. Would stay again. Hasta Luego!

Family_with_children

6/10

Pleasant

25 Mar 2026

James

Drinks and food are way too expensive. Left resort every day to go to other beaches/resorts and drinks/food were half the price or less. Ate dinner off resort every night over 12 nights.
Front desk staff are robotic with zero authority to make things easy (made me fill out paperwork for a 50 peso overcharge from the restaurant that wasn’t our fault! I had photo proof.
The one positive is the servers around the pool area (Antonio) was superb. He has wonderful personality and takes pride in his work. Also Francisco at the bellman’s desk really stood out for his welcoming demeanor and tips on places to go. Seven of us in our group and no one will comeback.

Friends

10/10

Exceptional

25 Mar 2026

Michael

Incredible view from the rooms and pool. Beach was great.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Artemis

My family of four had a great time at this resort. When we arrived, we were pleasantly surprised that the “garden view” penthouse also overlooks the ocean. The views surrounding the pool deck were stunning:) The staff are very helpful and so friendly and quick to fix any issues that we had during our stay. Overall, we had a great experience and highly recommend this resort!

Family

8/10

Excellent

20 Mar 2026

David

Rooms are well equipped and the staff is excellent.

Friends

8/10

Excellent

20 Mar 2026

Rebeka Jane

Staff were great. We loved our view of the beach. The room was clean. We couldn't get our safe to work the entire time we were there so never got room service. The garbages were small. I did ask for them to come get the garbage and recycling one day and to provide more Cascade pods. The gal that stopped by the room gave a very surprised look and came back with a very large garbage bag. I should have done that a couple more times as the garbage made the room smell. They did have construction going on so that wasn't the best. Since Hyatt took over I feel like the place has gone downhill. We only recognized one staff member. Prices have also increased. Being told we couldn't have our own drinks near the pool and hot tubs was a bit ridiculous. I get it since we didn't want to spend a ton to have the all-inclusive package but we got our own groceries and paid the same as everyone else who stayed there. I bought a drink at the swim up bar and just kept the cup and refilled my drink in my room. $20 for poolside service for a hot dog was unreal. The food has also gone downhill. It took forever to get 6 tacos on Taco Tuesday and it wasn't even that busy. Gorgeous resort and views but it isn't what it used to be. My room wasn't ready and they said they'd text when it was and never did.

Family_with_children

10/10

Exceptional

19 Mar 2026

Laura

All staff were phenomenal and helpful. The property and room was extremely clean. Great pools and spectacular view of ocean .

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Simon

Aware I was charged about $60 EXTRA at check in . I’ve never been charged that much in check in ever and that was a huge surprise that I didn’t appreciate, def I would recommend to find a way to tell the guest before booking that they wil be charged that much. The food is mediocre and needs to leveled up. My bathroom shower was clogged when showering. Other than that the rest was absolutely stunning and perfect . Thank you

Business Friends

10/10

Exceptional

08 Mar 2026

Sherry

Lovely hotel, 6km from downtown so be prepared to Uber everywhere. Not a problem, just good to know. Downtown is party city and you don’t want to be there! Full kitchens so Uber over th Fresko and stock up. The hotel market is very limited but does sell water, wine and beer. We loved staying here and will go back.

Partner

4/10

Poor

04 Mar 2026

Alejandro

The view is spectacular overlooking the pacific ocean, the experience did not work out since on Expedia the hotel is listed as all inclusive when in fact it is not. As expected the bill increased exponentially from there and once you are at the hotel and it has been paid you are trapped under those circumstances. The rooms were clean however smelled damp all the time and the property shows it's age by means of clogged bathtubs and failing sliding door locks. This is a small resort more suitable to families who wish to cook at the hotel, not right for the more sofisticated adult traveler.

Friends

10/10

Exceptional

02 Mar 2026

Rosario

Great place with private beach

Partner

10/10

Exceptional

28 Feb 2026

Matt

Best stay in Cabo. You will not regret it!

10/10

Exceptional

26 Feb 2026

Samuel

Spectacular vacation at Serena Del Mar! Incredible location, friendly staff, and a comfortable, clean room. Couldn’t have been happier.

Partner

8/10

Excellent

26 Feb 2026

Gilberto

Its old hotel

Partner

10/10

Exceptional

24 Feb 2026

William

Excellent staff

10/10

Exceptional

23 Feb 2026

Mona

The location is great and the hotel was really nice. Staff and service was exceptional. Will definitely stay here again.

8/10

Excellent

19 Feb 2026

Chris

The staff , especially Antonio, Crisol, and Arturo , made my stay very special. Beautiful spot to view the humpbacks all day long off in the distance. Small beach but teeming with tropical fish for snorkeling. Gear is free from the hotel. Food was fair to good , rooms were very clean but also tired , I understand Reno’s are on the way

Partner

6/10

Pleasant

17 Feb 2026

William

Hot cold water didn't work in shower one side ONLY had hot (even though it was suppose to have cold it didn't adjust to cold)

Bed was terribly HARD!

Trip booked/paid in late summer and multiple requests for building 3 were made ( well in advance) but not accommodated! Its evident, Management at desk isn't willing to work with guests requests…. This was our 3rd time staying here and 1st time was by far the best experience but unfortunately, last two previous stays continue to disappoint.

Not sure if we will give a 4th go especially when requests (well in advance) arent accommodated.

Bar/pool staff, (Angel) and bell help, (Gabrielle) are best part of the stay here! This has been consistent and VERY APPRECIATED!

Remodeling is now beginning for next 5 years!

10/10

Exceptional

13 Feb 2026

Janet

Our stay was absolutely wonderful. Having access to the beach and being able to take towels, beach chairs and sun umbrellas made the whole experience top notch.
Even with restoration happening it was hardly noticeable. Glad the place is being kept up.
So much staff to cater to anything we may have needed, with service being of high value.
It being a secure property we felt safe and comfortable.
The rooms were simply lovely, with everything we needed so we could relax and have a perfect holiday.
For our first warm destination holiday, it was perfect!
Sincerely,
Janet & John Hartt

Leisure Family

10/10

Exceptional

13 Feb 2026

jennifer

The whole resort & staff were incredible! Some of the best food & drinks I have ever had at a hotel/resort! Rooms very very clean and beautiful!

Friends_and_family Friends

8/10

Excellent

11 Feb 2026

william

We loved our room it was lovely and so clean. We had a full kitchen and a laundry. The property is stunning and the pools were great. The staff really made our stay exceptional especially Alex and Antonio. My only complaint was that the food was not very good, certainly not up to their standards.

10/10

Exceptional

11 Feb 2026

Brenda

Clean room good amenities and very pleasant staff

Partner

10/10

Exceptional

10 Feb 2026

Robin

Gorgeous views and lovely ambiance

Leisure Friends

8/10

Excellent

08 Feb 2026

Dana

The staff were fabulous - friendly, helpful, skilled and genuine. Out room was great - well appointed, very clean, fabulous ocean views.

Partner

10/10

Exceptional

08 Feb 2026

Benjamin

Room was wonderful. All staff were very friendly and helpful. Great view from the oceanfront penthouse. Saw whales from the room every day. Beach was awesome, swimable every day we were there for 9 days. The snorkeling was very good right at the resort. Brought our paddle boards and paddled right from the resort with the whales. They had an SUV available that fit our group of 7 people ready every time I asked and fares were only slightly more than a 4 person Uber. Pools and hot tubs were awesome. Prices for drinks and food are very high. We got lots of uber groceries and some uber eats which was easy to arrange. The hotel staff was helpful with luggage carts to haul our orders to the room.

Leisure Family

10/10

Exceptional

06 Feb 2026

Christian

We had never been to Cabo before. The Hyatt looked very nice in pictures, so we thought, lets go!

We were very impressed and pleased with this location for many reasons. The first few days we really didn't want to go anywhere, and we needed to just relax. There is a huge market about a half a mile away, uphill, but I need the exercise. We made breakfast in our room and enjoyed our view of the ocean from our balcony.

Didn't hurt that there were whales everywhere putting on a show. They ham it up for the whale watchers, but I'm ok with that because they were easily visible from our balcony, and it was amazing to watch. Bringing binoculars next time, but they were only 150-200 yards away.

The Hyatt had great dinners every night, and we took full advantage of it! We loved the food there!! Our waiter Arturo was great. For that matter, the whole staff was very nice. Always smiling and laughing with the guests, very friendly, and they seemed to be having fun at their jobs, but working hard at the same time. The bellboy Fernando was also especially nice to us. He delivered our bags, showed us our room, made sure we knew where everything was, checked out beach chairs and umbrellas for us, and always with a huge smile.

We also enjoyed pool aerobics, a salsa lesson, and especially the cooking class with Chef Rodolfo that featured chsalsa, guac, and ceviche. The Chef taught us a lot and was really funny. Also, we got to eat large portions of everything. We can't wait to go back!

Leisure Partner

10/10

Exceptional

05 Feb 2026

Daniel

Clean, well taken care of property. Staff were excellent, kind and attentive. Will return in the future

Leisure Partner

10/10

Exceptional

02 Feb 2026

Chelaine

Excellent service, great room, pool, spectacular view from our ocean view toom. We will be returning.

6/10

Pleasant

01 Feb 2026

Marianne

Room great. View spectacular. All staff friendly and wonderful.

Low score because as soon as we arrived we were charged over $1000 extra taxes. That is sooo dishonest and will never come again.

Leisure Partner

4/10

Poor

31 Jan 2026

Thomas

Where to start. The staff are very friendly and nice. The sound of jack hammering and construction wasn’t my idea of relaxing. Infinity pool with view of the ocean was more of a less filled pool with view of plywood. Little things seemed to be in disrepair like our shower door not closing, the shower not working properly, the water pressure and temperature fluctuating wildly key cards not working etc. Activities and food/ drinks are expensive. 30$ Canadian for a margarita.

8/10

Excellent

30 Jan 2026

Marsha

Room was very clean and spacious. The kitchenette was well-stocked. Restaurant and room service prices were very reasonable. Food was very good and great serving sizes. Staff were incredibly polite and helpful. The pool area was a nice size for the property. There was quite a bit of work being done on the pool deck and surround balcony areas that caused some noise during the day - it wasn't horrible but it was slightly annoying. The adjoining public beach is lovely but is a significant walk (about 80+ stair-steps down) from the property - and you have to carry your chairs (provided by the hotel) down, which is a pain. I was offered the opportunity to attend the Vacation Club presentation but wasn't pressured. I opted for a pedicure at the spa. The spa is pretty basic - you have to walk through some uglier areas of the property to get to it and it's under a cabana outside. No running water, so the water for my foot bath was heated by an electric kettle. Not posh, but also not expensive. My first appointment was canceled due to rain since it was basically outside. There are some basic poolside activities. I would stay here again when looking for relaxing poolside days but probably wouldn't bring my 30-ish-year old kids or small children who might want more activities.

Self

10/10

Exceptional

26 Jan 2026

Bill

An excellent property with lots of options. Our villa had a wonderful view of the ocean and while it was a ground level room we were on the edge of a cliff with a view down to a rocky coast. Beautiful. Two large pools and two hot tub type pools plus bbq’s and a very well equipped exercise room made it very helpful and comfortable.

Leisure Partner

8/10

Excellent

25 Jan 2026

Rebecca

We had a very nice time. The valet were wonderful as we were in and out of the property a lot.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Jonathan

Very courteous staff. Great views, great beach.

Partner

10/10

Exceptional

24 Jan 2026

Roshawnci

Very accommodating, beautiful views. Safe for solo travelers.

Self

8/10

Excellent

23 Jan 2026

Kimberly

Pools and staff were nice.

10/10

Exceptional

23 Jan 2026

Therese

Beautiful property, great service, amazing ocean views

Friends_and_family Friends

8/10

Excellent

21 Jan 2026

Stecy

The room was clean and the staff friendly. The only complaint would be the air condition in the room it was very noisy and it was on and off all night.

Leisure Family

10/10

Exceptional

19 Jan 2026

Steven William

Very nice villa with a Jacuzzi in room, nice balcony with partial ocean views. The grounds are very clean and seemingly well maintained. Excellent views, great Cabo weather. Expect US pricing at the on-site restaurant.

Leisure Family

10/10

Exceptional

19 Jan 2026

Ming

Amenities

10/10

Exceptional

16 Jan 2026

David

Room very clean. staff super nice . Property beautiful.

8/10

Excellent

14 Jan 2026

Lynn

Clean and huge room. Staff was helpful and very friendly. Great service in the restaurant and by the pool.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Jong Min

The staff, especially Franco, was amazing! The room had a great view, and the surf and turf wrap was delicious. The front desk could have been friendlier.

Leisure Family

6/10

Pleasant

13 Jan 2026

Sarah Louise

Spectacular view with a great swimming beach!! Did not receive housekeeping other then the one time for both rooms that I had!! I had expected much more for the price I paid!!

Leisure Family

10/10

Exceptional

13 Jan 2026

Shari

The room was perfect, the staff was awesome, we had a wonderful trip!

Leisure Family

10/10

Exceptional

12 Jan 2026

Charles

The resort and room was very clean and comfortable. We selected this resort he private beach

10/10

Exceptional

12 Jan 2026

Steven

Awesome location solid service

8/10

Excellent

11 Jan 2026

Krista

Large comfortable rooms, nice shower, large balcony, great kitchen. Very clean! Resort is in a beautiful location- excellent views, lovely beach with fantastic snorkeling. Staff was friendly. Small pool but very nice.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Patricia

This resort exceeded my expectations. The view from the pool grounds was amazing. The pool and grounds were fantastic. The daily activities were great. Access to the beach below was good and a very nice beach. The staff was amazing and fun. The food was average to good. The entertainment was awesome. My family had a wonderful time. Parking was great and the location was great.

Leisure Family

10/10

Exceptional

05 Jan 2026

Cherish

Nice and quiet great place to relax.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Cristina

We loved the pool, the staff, and our room had gorgeous views of El Arco! We will definitely be back!

Leisure Partner

8/10

Excellent

31 Dec 2025

Diana

Pros: spacious room; pools and availability of lounge chairs; spectacular scenery (we had a garden view room but next time I would spend extra on partial or full ocean view); food and beverages both overall quality with a few exceptions (eg the ceviche was just mediocre) but tacos, pizza, burritos, burgers, pasta were great; food and beverage service was excellent, they get to know your name and remember you if you come back. We met lots of guests who had been coming back for years and staff who gave them big hugs who had obviously been working here for years too.
Cons: housekeeping was understaffed. We were told our room would be cleaned every second day, which was fine except they never came before 3 or 4pm which was when we were usually back in our rooms after a day in the sun, showering off the sunscreen and chlorine. Also, rooms had kitchens which were well equipped (including a dishwasher, a total pro, should be above!) but cooking and eating leftovers generates garbage which often needed to be removed more frequently than every second day, necessitating frequent calls to ask housekeeping to come. Also rooms were spacious and fairly comfortable but could use an update.

Leisure Family

10/10

Exceptional

31 Dec 2025

Tarace

⭐⭐⭐⭐⭐ Stunning location and outstanding hospitality
The cliffside views were breathtaking—you could see the Cabo arches right from the pool. The suite was thoughtfully designed and perfect for cooking in. The staff were incredibly warm and attentive, and valet parking made coming and going effortless. The private beach was beautiful, with chairs and umbrellas provided, making every beach day relaxing and memorable.

Leisure Self

4/10

Poor

30 Dec 2025

Adel

Beach access is horrible. You have to pick up chairs and umbrella through very horrible stairs ,,, no food or drink or shower service … no handicap access. Will never recommend any one to go to this hotel

Leisure Family

10/10

Exceptional

30 Dec 2025

Joseph

Shockingly great room (top floor), great view. Resort is quiet with helpful and friendly staff. Easy to get beach chairs and umbrellas for the semi-private beach. Great water and pleasant swimming and snorkeling.
Far enough but not too far from Cabo town, easy to Uber around.

We would totally stay there again. Food is good - not inexpensive but as expected.

Overall very very impressed and resort and room were amazing.

6/10

Pleasant

26 Dec 2025

Mac

Okay for older people

10/10

Exceptional

26 Dec 2025

Tushar

The staff is super courteous, friendly and welcoming. They went out of their way to make us feel at home - from the valet to the bell staff and esp. Francisco was awesome. The Estrella restaurant made customized off menu to make delicious vegetarian dishes. The views from the pool area are the best in Los Cabos.

Leisure Family

10/10

Exceptional

21 Dec 2025

Robert

Room was really nice and had good view of ocean. Also, the staff was extremely nice, friendly, and helpful making the stay even more relaxing and easy.

Partner

10/10

Exceptional

15 Dec 2025

David

On our recent stay in Cabo the Sirena Del Mar turned out to be an excellent choice. The staff and servers were all super welcoming and helpful. We visited the on site restaurant on our arrival day for dinner and departure day for lunch. Each meal was exactly what we were looking for! In regards to the room (3402P) we were blown away by the ocean view (saw whales breaching from the balcony right after check in) and spaciousness of suite. Beds were comfy and having the full kitchen was a nice option. I would definitely consider staying here on a future visit. Thanks again for the hospitality!

Leisure Family

10/10

Exceptional

08 Dec 2025

Madhuri

Good stay but nothing is included, have to pay for food, coffee, water , everything. The resort looks lovely though and we had a pleasant stay!

Leisure Family_with_children

8/10

Excellent

07 Dec 2025

Denise Michelle

My husband and I had a wonderful stay at the Hyatt Sirena del Mar. The staff—from the concierge and front desk to the restaurant and poolside teams—provided excellent service throughout our visit. As someone who works out six days a week, even on vacation, I really appreciated the gym and the variety of equipment available. I didn’t need to modify my routine at all due to limited equipment, which is rare for a resort gym. The only downside is that it can feel a bit small when it gets busy, but otherwise it was great.

The views were absolutely spectacular, and our room was comfortable, though it could benefit from some updates.

Also, a special shout-out to every server and staff member for their attentiveness to our needs (sorry we didn’t always remember names) Guillermo, aka “Memo,” for his sense of humor and great salesmanship—even though we didn’t purchase a vacation membership this trip, we truly enjoyed interacting with him.

Leisure Partner

8/10

Excellent

07 Dec 2025

Suzanne

The room was great, the staff are great. I'm concerned about billing, still looking into it

Leisure Family

10/10

Exceptional

26 Nov 2025

Lynda

Excellent service. Would goback for sure. Our stay was grwat!

Partner

10/10

Exceptional

09 Nov 2025

Alicia

The Resort has top notch service, very clean, and a full kitchen with everything we needed to make us feel at home. We had washer and dryer in our unit which was very convenient. Our balcony had the most stunning view of the ocean, like literally on the ocean. We had our own private beach with the beach amenities to go with it. We saw pods of whales having fun. I can go on and on about our stay. We will definitely be back very soon, the staff was outstanding and made our 21st anniversary a unforgettable experience. I can't wait to get back

Leisure

10/10

Exceptional

23 Oct 2025

Drake

Hotel had a boutique feel which I liked. The units had everything you could ask for (washer, dryer, kitchen, safe, nice bathroom a beautiful balcony). The staff were excellent and food was best we had in Cabo. Enjoyed the entertainment and location of hotel. Loved, loved, loved the beach. Kudos Hyatt!!

Leisure Partner

10/10

Exceptional

22 Oct 2025

Jose De Jesus Esquivel

Very nice and friendly

Leisure Family_with_children

6/10

Pleasant

18 Oct 2025

Sanja

Nothing to do

6/10

Pleasant

17 Oct 2025

Gabriel

Property staff are excellent. Since Hyatt purchased, the grounds keeping is not as manacured. Also, costs at bar and restaurant are up 30% from when Welk owned property. Great staff, overpriced food and beverages.

Leisure Family

10/10

Exceptional

05 Oct 2025

Norma

Everyone was friendly. Cleaned and well
Kept property

10/10

Exceptional

04 Oct 2025

Bianca

This place was awesome from the staff to the amenities. Everything was clean and well kept. The ocean view was to die for. I’d come back again… happily.

Leisure Friends

10/10

Exceptional

30 Sep 2025

Eugene

The pool areas, which there are several, are very nice. Views, foliage and amenities were great.

Leisure Family

10/10

Exceptional

06 Sep 2025

Fernando

The property was beautiful the staff was great.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Ambria

Private Beach was nice

10/10

Exceptional

04 Sep 2025

Isabella

We had a great stay! Our room was comfortable and clean, and the service was wonderful throughout our stay. A great option for a group trip with friends.

Friends_and_family Friends

8/10

Excellent

01 Sep 2025

liliana

The hotel was excellent. The only thing I didn’t like was the extra fees that I had to pay at the time of check in that I wasn’t aware of.

Leisure Family

8/10

Excellent

31 Aug 2025

Melissa

The staff was extremely friendly. The views of the ocean were amazing. We loved the pool as well.

Leisure Family

8/10

Excellent

29 Aug 2025

Hasan

Food can better at the property

Leisure Family

10/10

Exceptional

23 Aug 2025

Mike

One of the best hotel stays I have experienced. I don’t say this often but I would definitely return when visiting Mexico again. The experience was nearly perfect. Additional comments below are to help improve future experiences. The concierge’s lack the motivation to share the night life were limited. We leaned about the places we asked about after our experiences. I had a dinner and a restaurant that had nightlife starting an hour later. It was disappointing that we didn’t know there was entertainment. Mainly a concierge could’ve advised a different dinner time so we could’ve enjoyed the entertainment. The rooms were accommodating with all the amenities, but the small detail finishes were a little rough. The staff was amazing. The hotel is very lucky to have a staff they have. I’ve never experienced such a friendly staff before. They are so kind, accommodating and friendly. But it was one staff member out of the 50 we interacted with that was a bit abrasive.

Leisure Partner

6/10

Pleasant

20 Aug 2025

Adam

A can of coke is more expensive than a beer. And the don't let you bring your own water to the pool. You have to purchase a bottle that is way over priced. The food is nice but not worth what they charge.

6/10

Pleasant

15 Aug 2025

Jesus

It was nice but it is older and rundown.not a typical hyatt experience.
Also high daily fees and taxes... especially for mexico... when dollar is so strong.. a rip off if you ask me

Leisure

8/10

Excellent

09 Aug 2025

Luz

El servicio del mesero en el restaurante fue horrible no mostraba interes, caminaba con flojera y lo vimos picandose la nariz y siguio llevando comida y disque atendiendo sin lavarse las manos

Leisure Family

10/10

Exceptional

05 Aug 2025

Rahul

Wonderful 4 day stay

Stayed with the family and my mom in the penthouse - 2504P- fantastic views of the garden and the ocean. 1600+ sqft place, lots and lots of space and extremely comfortable. The food was decent, slightly on the expensive side but nothing to rave about either. Proximity to CSL helped since it was only a $8 under ride in and out.

Friends_and_family Family