Hacienda Encantada Resort & Residences

Mexico , Los Cabos
Cabo San Lucas, B.C.S, Carretera Transpeninsular km.7.3
Show on Google | Map

100 reviews shown

2/10

Poor

06 Mar 2026

Christopher Alexis

The hotel itself is beautiful and the views are absolutely amazing. The location and scenery make it a really special place, and we truly enjoyed that part of the stay.

Unfortunately, the service did not match the quality of the hotel. The attention from the receptionists, Blanca and Paulina, was not pleasant and felt unhelpful. In addition, the service from Juan at the pool was also disappointing and unprofessional.

To make matters worse, when I had already left the property, they contacted me and asked me to come back to pick up my deposit because they had made a mistake. It was inconvenient and poorly handled.

Because of the poor service we experienced, I would not return to this hotel and I cannot recommend it to others. The property itself is beautiful, but the reception service was honestly the worst part of the experience and completely ruined what could have been a great stay.

8/10

Excellent

22 Jan 2026

Jody

Staff treated guests very well

10/10

Exceptional

17 Jan 2026

Francisco

Great place at very reasonable prices

Business Self

8/10

Excellent

02 Jan 2026

Louisa

Yes

Leisure Family

2/10

Poor

25 Dec 2025

David

Awful check-in and can't eat at most of restaurants. Extra fees for room cleaning. The all inclusive on Expedia doesn't include room service or their premium all inclusive.

Leisure Family

10/10

Exceptional

01 Dec 2025

Deborah

The vegetation/flowers/hedges were beautiful and professionally maintained. The buildings of the resort were walkable but we greatly appreciated the golf cart service which was quick and frequent. The maps and directions were well laid out. The staff was incredible, the ala carte dining was top notch! From check in to check out, we had amazing service.

Leisure Family

8/10

Excellent

28 Nov 2025

Sharon

Staff very friendly and helpful! Clean rooms well appointed. There is no beach to walk but you can watch the whales go by. We did the all inclusive and worth it as prices are high at the restaurants.

Leisure Family

10/10

Exceptional

10 Nov 2025

Carrie

The resort is beautiful and staff is great!

Leisure Family

6/10

Pleasant

10 Nov 2025

Michael

One of our room had a ceiling leak in the middle of the night. The room we were moved to was a glorified broom closet. We moved into a better room the next day after no sleep. After 3 rooms in 2 nights they wouldn’t discount anything for us. They recommend Expedia reimburse us for our stay rather than help out. Property was great, food was excellent. Paperwork process was the most inconvenient process I’ve ever had at a all inclusive.

Leisure Friends

10/10

Exceptional

04 Nov 2025

Vanessa

Clean and nice

Friends_and_family Family

6/10

Pleasant

22 Oct 2025

Brian

couldn’t check into our room in 4:00pm. timeshare sales people are very aggressive. Stingy with bottled water, restock took more effort than it should have. furniture was nice, but bedding was not, old and used up, needs to be replaced with new and fresh. dress code at Mestizo is gender bias, open toes not allowed on men. most of staff is awesome! Bilingual conversations on the house phones seemed to be an issue though. Can’t really explain that one. Food was fine, average. Some select plates were exceptional! Birds were a problem if you left your patio table unattended, mainly at breakfast buffet if you made trips back and forth without cleaning your plate, lol. The property is absolutely gorgeous! Concrete cart paths and sidewalks, beautiful gardens and flower beds! fine art was even displayed throughout during our stay, as there was an art walk in progress, very nice!! the site is built on a hill, so it is sometimes a hike if you like to walk everywhere. Cart drivers were usually close to give you a ride if you aren’t feeling the hike. I saw two wedding venue spots that were also quite stunning, a high cliff flat, and the chapel on the hill, incredible vistas! All and all not a bad spot, would probably return.

Leisure Partner

2/10

Poor

17 Oct 2025

Sophia

staff here was incredible but the hotel refuses to give us our security deposit back and have hung up the past 6 times i tried calling… will be filing a charge back unless we hear back today

Leisure Partner

10/10

Exceptional

14 Oct 2025

dominique

clean and good

Leisure Partner

8/10

Excellent

08 Oct 2025

Omar

Beautiful resort. Expect to be upselled on the property to join the VIP membership and the activities packages.

Food on the resort was good but pricey.

They do not allow Ubers or Lyfts on the property. Expect to pay for taxis and shuttle services

Leisure Partner

2/10

Poor

04 Oct 2025

Chris

All Inclusive was not clear

Leisure Partner

4/10

Poor

06 Sep 2025

Fiona

Go….if you love sleeping in a wet room

Started off ok! I’ll say that the majority of the staff are lovely. I fell asleep with my door open and closed it around 10pm. I woke up to a SOAKING wet room. My ceiling was leaking, the floor had a layer of water like a little flood. My luggage and clothing were drenched. Called the front desk and got the usual run around. This was a leak. This isn’t normal “condensation”. Management did absolutely ZERO. Not even refund the upgrade that I paid for the room. I made a review on FB and one of the staff said I threatened them (I assure you I was pleasant and reasonable). The management could care less.

Self

10/10

Exceptional

09 Aug 2025

Juliana

Went w my family & friends for my birthday. Booked the villa w private pool and jacuzzi all inclusive and WOW! Property and our room was gorgeous. Breakfast spot @ Maria’s is delicious with great service anywhere you go. Book the dinner reservations AHEAD of time or email them especially those in the city or else they’ll try to tell you there are no more reservations. PS they will try to sell you on time shares checking in and keep checking back in w you about it

Leisure Family

10/10

Exceptional

09 Aug 2025

kolaleh m

Excellence, best service and amazing staff

Leisure Self

10/10

Exceptional

30 Jul 2025

melissa michelle

This property was amazing and the service was top notch. We had such a great time here.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Venio

Best Views

The service and views were immaculate
Trinidad even remembered my name the next day. My room was relatively clean minus the walls having scuff marks. This was my third resort on this trip and my favorite.

Self

10/10

Exceptional

24 Jul 2025

Valerie

First time staying at Hacienda Encantada and we had a great experience, we will definitely be going back!

Leisure Family_with_children

10/10

Exceptional

20 Jul 2025

Alejandro

The property has a lot of activities for adults and kids. The kid pool is amazing, I will add adult chairs and lounges in the kids area because moms would love you have their kids runing while they rest. Property is super well staffed, the food is ok and the location is amazing.

Leisure Family

10/10

Exceptional

18 Jul 2025

Michael Peter

Very nice views and staff

Leisure Family

10/10

Exceptional

15 Jul 2025

Shaela

We had a wonderful stay at Hacienda Encantada. The property is really beautiful, and we were in a building that was centrally located to everything and had ocean views. Our room was a one bedroom suite which was really spacious with a kitchen, large patio with a grill and two bathrooms. It felt upscale and allowed us to feel comfortable. The food at the resort is also great with many options including a nice breakfast buffet, casual options and fine dining for dinner. We also had access to the rooftop pool and services at the Vista Encantada resort. We also took advantage of the free shuttle to and from the marina. During the July 4th holiday, the hotel held a nice celebration with a bbq, live music and fireworks. The hotel staff, especially Manny, also helped us after we traveled back home and realized our daughter left two precious keepsakes behind. He located the items and helped arrange shipping.

Leisure Family

10/10

Exceptional

07 Jul 2025

Valerie

Felt very safe there. If we took the shuttle outside the property they would keep count of how many of us wre leaving. Upon return they would double check who was coming in.

Leisure Family_with_children

6/10

Pleasant

01 Jul 2025

Nicole

Beautiful.

Leisure Family_with_children

8/10

Excellent

30 Jun 2025

Kent

Our stay was wonderful, our room and views were awesome, very clean, we plan on going back and staying there again at some point.

Leisure Family

10/10

Exceptional

29 Jun 2025

Leticia

Great stay at this beautiful hotel!

Friends_and_family Friends

10/10

Exceptional

18 Jun 2025

MICHAEL

Beautiful property with a great location, close to downtown and the Marina.

Leisure Family

6/10

Pleasant

15 Jun 2025

Babak

Very pretty resort , they are short staff , every request take a long time to get response

Leisure Friends

2/10

Poor

08 Jun 2025

Maria

El hotel es bonito. Pero sientes que te quieren sacar cada centavo posible y eso es muy incómodo. No dejan entrar ubers a la propiedad y te obligan a usar sus taxis para salir. El Uber al aeropuerto cobraba $45 usd y el taxi $90 usd. Si quieres que te saquen de la propiedad, te cobran $15 usd por un km de trayecto.
No lo recomendamos, ahórrense estas incomodidades, hay mejores hoteles más flexibles con sus políticas que no te arruinan tu estancia

Leisure Partner

10/10

Exceptional

26 May 2025

Sean

Always a good experience, love the staff. Manny at the bell area has been there 12 years and always a pleasure. David the front desk manager made sure we had the correct room and experience.

Leisure Family

10/10

Exceptional

25 May 2025

Mary

The property is beautiful and well maintained.

Leisure Family

10/10

Exceptional

01 May 2025

Liliana

6/10

Pleasant

08 Apr 2025

Emer Ni

This was our first time doing all inclusive for our honeymoon. We arrived and were checked in by Jasmine who was polite and professional, the only thing we lacked was an explanation of how the all inclusive worked in terms of signing out in restaurants etc. We checked into our room and were underwhelmed unfortunately. We booked a junior suite with ocean view, and we were placed on a ground floor junior suite, which you could see the ocean but it faced the pool so people could walk a foot away from us. Not ideal, then the toilet in our room was leaking, the smell was so bad so we requested to change rooms. The only room available was another ground floor in a different building with no ocean view. Again not ideal as we paid for ocean view so this was disappointing but at least the plumbing worked. Overall the property was nice, the view from the pool is beautiful and the majority of staff were excellent. I was just a little upset about the room situation since it was our honeymoon and we wanted it to feel special. It was just average. The food for the all inclusive was not great, very bland and the mixed drinks were not good. I don't want to be very negative about this property since the staff were so nice but the rooms definitely need an upgrade and the food and drinks were just not great quality (maybe this is normal for all inclusive). I probably would not stay here again and spend the extra money on an all inclusive where you can enjoy better quality food and drinks.

Leisure Partner

8/10

Excellent

26 Mar 2025

Nicole

Enjoyed the resort, however, not offering shuttle service back to the airport daily and therefore having to pay an arm and leg for a taxi was a waste. I was also offered $50 credit, but when I asked to apply it to balance at the end of my stay, I was told I couldn’t because it was just for food. Info on these services needs to be clearer from up front.

Leisure Self

4/10

Poor

23 Mar 2025

Karissa

Please verify rooms are correct with booked prepaid reservations. If they are not correct, it is helpful to make it right. The guests are the only reason you are there. I feel your staff forgets the guests are their main focus. I have stayed at this resort 2 times and I will never come back. It was too expensive to have so much go wrong last week. Things go wrong. It’s how they are handles that makes a good place an excellent place.

4/10

Poor

23 Mar 2025

Karissa

Property was not helpful with our questions upon our arrival.
We were assigned the wrong room size for our # of guests and did not accommodate our original pre-paid reservation. We were assigned 1 king size bed for 3 grown adults. They never attempted to fix it. We did call and insisted on a roll away bed. That helped a little. We remained in that room the entire stay. No one tried to get us the correct accommodations.
Our “all inclusive package” turned out to need to be upgraded to an all inclusive for $2,500 upon our arrival. No explanation, just more fees. Then an offer to upgrade our room came with a price. The original room was never offered either. It was only that we could upgrade to a suite or they would eventually get us the right room, “by tomorrow.” That never happened.
The property just didn’t have the level of service expected and the luxury of the experience became tarnished after we didn’t get any pampering.

10/10

Exceptional

15 Mar 2025

Jeremy

Beautiful resort.

Leisure Partner

6/10

Pleasant

28 Feb 2025

Sherri

Great place but pushy time share sales people

Hotel was beautiful. Food and wait staff were great, but the hard ball sales tactics trying to sell us a time share was over the top obnoxious.

Partner

8/10

Excellent

20 Jan 2025

Julie

The property was nice and the staff were very friendly. There was some confusion about our $50 credit, but it all worked out. We opted out of the all inclusive package but if we go again we will get it. The location is remote but we had great taxi drivers.

Leisure Family

8/10

Excellent

17 Jan 2025

Hillary

The room could use a renovation

Friends_and_family Family

10/10

Exceptional

17 Jan 2025

Jesse

The kitchenette and large patio. However the water pressure and hot water could be better.

Leisure Friends

10/10

Exceptional

02 Jan 2025

Sergio

I find the breakfast a little bit cold.
Everything else really good especially rooms.

10/10

Exceptional

25 Dec 2024

Marla

Juan at the breakfast restaurant was soo sweet! Gabrielle drove us around and gave us a tour very nice ! Omar our pool waiter was very kind and hard working !! The staff here is amazing ! I will be back

Leisure Family

10/10

Exceptional

26 Nov 2024

Oswaldo

Verry nice property pools are amazing i would stay there again

Leisure Family

10/10

Exceptional

02 Oct 2024

Sheldon

Had an issue at check in and concierge corrected everything perfectly

Friends_and_family Friends

8/10

Excellent

16 Sep 2024

Jason

Fun

10/10

Exceptional

31 Aug 2024

Angelica

Amazing stay!! I loved my time and the staff. Everything was perfect!

Leisure Family

8/10

Excellent

20 Aug 2024

Greg

Beautiful

Leisure

10/10

Exceptional

10 Aug 2024

Stephanie

I can’t say enough great things about this property. The options for Restaurants and pools Are endless The staff is caring and attentive!

Business_and_leisure Self

2/10

Poor

31 Jul 2024

Edgar

They lied about promos I was promised by there staff and also about spending credit.

Leisure Family

10/10

Exceptional

17 Jun 2024

Mike

Food was the best I have had ant ann anll inclusive , every place we ate at, off and on the property. They do have partnerships with restaurants off the property that honor the all inclusive you purchase with them. Beautiful place and the rooms are top notch. It was great to have more food options at the pool other than hot dogs and hamburgers!

Leisure Friends

8/10

Excellent

04 Jun 2024

Terry

All the staff was attentive, helpful and so kind. Our room was very quiet, clean and close to the ocean with an amazing view! The restaurants served food that was well prepared. The only drawback,(for us),
was there was no “live” music to dance. Lack of night life activity made it boring after a late dinner.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Mike

The property is absolutely beautiful!!

Business_and_leisure Self

8/10

Excellent

02 May 2024

braeden

Very nice property

Just be wary that Cabo is in Mexico and is not as safe as most people claim. Just be cautious when not at the resort

Leisure Partner

8/10

Excellent

27 Mar 2024

Annette

Beautiful property but no access to the beach. Not much in the surrounding area. Fantastic pool areas and food quality was very good. Polite staff but I didn’t care for the add-on pressure when we checked in. Trying to sell us on added activities, etc.

Leisure Family

10/10

Exceptional

20 Mar 2024

Daniel Paul

We loved everything about the property, except the man who checked us in could have been much nicer. We've had him before and thought the same thing.

Leisure Family

8/10

Excellent

15 Feb 2024

Nanci

Beautiful property, but it shares the property with timeshare owners and you are treated very much second rate if you aren’t an owner. Best pool and gym are limited to owners. Pressure sales to get you to timeshare presentations and to get you to sign up for all inclusive. Exorbitant prices for food, drink and transportation to push you towards all inclusive, which isn’t worth it if you can’t get reservations or you want to explore off property. $95 for three smoothies and three medium coffees, as an example.

Leisure Family

6/10

Pleasant

03 Feb 2024

Jerry

I reserved an Ocean View Room through Expedia. The room they wanted to give me was not an ocean view. When I showed the check-in associate the Expedia listing I booked it from, the associate threw the paper back at me and said, \"That's not us, that's their ad\". Upon me insisting that they should honor their ad, he told me that owners get the good ocean views. With further pressing by me, we ended up with a Partial Ocean View.

The original rooms are starting to show their age. The toilet \"ran water\" the entire week even after us asking for service. The drain in the shower was slow. The water in the shower fluctuated between hot and cold. Tough to take a shower.

The shuttle use to be free to their sister property in the Marina. Now it's $32 round trip for two people unless you are an owner. A cab ride into town is now $30. Unless you are an owner it's an expensive place to stay. The breakfast buffet in one restaurant on property is $50 a person. If the food was great it would be one thing but it's not. I have stayed there five times. We will be looking at other
choices for our next trip.

Leisure Partner

10/10

Exceptional

26 Jan 2024

Macaria

The staff were incredible so kind and attentive, love the authentic Mexican food.

Leisure Partner

2/10

Poor

26 Jan 2024

Cynthia

Don’t waste your money!!

If you like pressure Timeshare sales go!!
We will never stay here again we had NO hot water the entire time we stayed terrible and the concierge kept telling us that they would fix it again and again but apparently talking with others that have timeshares there it’s a on going thing and we had a problem with our toilet flapper randomly squealing in the middle of the night they said they would come fix it while we were at the pool for the day well again in the middle of the night loud squealing we would have to lift the back of toilet lid and pull on flapper to stop this went on for 3 nights asked to change rooms we had ocean view but nothing available to change anywhere 😡 so finally we said we are staying in the room until maintenance comes with a new flapper to install and fix hot water we waited over 2 hours and finally he arrives and we said did you bring a new flapper? No is that what it is OMG!! Couldn’t do anything about hot water it was several buildings they said we felt blessed because other hotel guests had backups of random sewage. Just stay somewhere else enjoy your trip to Cabo we go about 4 times a year and love it !! Stay at Le Blanc excellent we also love the Marina area hotels and Hyatt Ziva.. You work to hard to waste your money the only thing nice about it was the ocean pool and food at pool area only !!

Partner

8/10

Excellent

20 Jan 2024

Erin

This was a beautiful resort with fantastic staff. The views are spectacular all around the property. Didn’t appreciate the “timeshare pitch” we received right after checking-in though.

Business_and_leisure Partner

4/10

Poor

30 Dec 2023

david

The rooms are cold there’s no hot water and room service stinks and they nickel dime you

Partner

4/10

Poor

14 Dec 2023

stephen

we looked at going to Cabo. using expedia we marked 'all-inclusive'. most of placed had a small vip box, only the higher priced placed didn't. we selected Hacienda Encantada Resortfor the 'ail-inclusive option.
when we got there we were told 'all-inclusive' was not part of the price. i guess it was bait and switch.
after caliing for two hours to expedia, it was said not an option. they did ask for a screen shot of it. we sent two over and still we were told it was not an option. the restaurants at the resort were expensive.
this was not first time with issues with expedia trips.
WE WILL NEVER USE OR RECOMMEND EXPEDIA AGAIN

Leisure

6/10

Pleasant

12 Dec 2023

Terry Lynn

Room was aged. Toilet.paper holder laying on the floor. Loud. Adjoining room kept trying to open the door. Pool was so dirty

Business_and_leisure Self

10/10

Exceptional

05 Dec 2023

Isabelle

We had a room in the Encanta building. Ground floor which we love. Room was comfortable but bathroom could use a little love :) The resort itself is wonderful! Fantastic restaurants and service, beautiful views and great pools. Perfect spot to watch sunrise and sunsets! Nice and well-equipped gym as well as a laundromat. A few tennis/pickleball courts, beach volleyball and putting greens. A shuttle goes to Cabo every couple of hours but you will need a car to go to San Jose.
Will definitely be back.

Leisure Partner

2/10

Poor

25 Nov 2023

Steven

Customer service was terrible. We were not given the room that was promised. They were not helpful and friendly at the checking point. Service in the restaurants was slow and specially when you called down to get something send to your room it took multiple calls. We waited 4 1/2 hrs. to be able to get in our room at one point because the door indicador was red and the key would not work.
The golf cart guys and the housekeepers were the nicest.
The elevator stopped working and by the time we left had to carry the bags down 3 floors. Had a hard time making a dinner reservation. By the time we got one they would tell us they would try to squeeze us in but when we got to the restaurant there was no one there.
“Squeeze us in” that was BS.
The hotel was nice but unfortunately the staff was not.

Leisure Family

6/10

Pleasant

28 Oct 2023

Elizabeth

All inclusive is nice however everyone asking for tips and trying to sell timeshare is annoying. The property is older and needs some upgrading

Leisure Family

10/10

Exceptional

15 Oct 2023

John

Great resort

10/10

Exceptional

12 Oct 2023

Victor

all employees are friendly, great food and drinks, and a beautiful structure

Leisure Partner

8/10

Excellent

10 Oct 2023

Moises

Beautiful ocean view. Staff are friendly and attentive to the customer needs. Possibly a little music at the pool would be nice to create a bit of ambiance. But if you’re looking for a resort to relax this is a great choice.

Leisure Friends

10/10

Exceptional

07 Oct 2023

Bridgette Leigh

It was a nice place and the staff was enthusiastic and made the experiences memorable.

Leisure Partner

2/10

Poor

12 Aug 2023

Ashleigh

Huge sprawling property; if it’s busy that can be an issue for check in plus getting to your room.

Leisure Family

10/10

Exceptional

28 Jul 2023

Rachel Marie

The staff was so friendly. The food and drinks were excellent. The room was spacious and clean. We had a beautiful view!

10/10

Exceptional

16 Jul 2023

Mark

This is one of the most beautiful facilities with amazing views of the ocean. Definitely recommend getting the dining plan as there are not a lot of dining options nearby. The staff were friendly. There is no immediate beach access, but you can sit on the shore by the rocks. The pools are amazing as well. You need to take golf carts to get around, but they run often. Good choice overall.

Leisure Family

4/10

Poor

30 Jun 2023

anuj

The brainless front desk have us a room right in front of the only area in the resort that plays loud music late into the night. We were traveling with a 3 year old!
Luckily we were there for only one night but the terms and conditions the front desk was running through seemed absurd. It pretty much means you can eat at one of two places on site and all sorts of other nonsense. The restaurant staff were nice and housekeeping was kind but is never stay at this place again. Oh, did I mention they damaged our rental car? I didn't notice this till after we left but i wasn't going to go back to this place. Lastly, the pushy timeshare guy asking for my name and room number just felt so scammy and low budget. I guess scammy and low budget are good ways to describe this place.

Leisure Family_with_children

6/10

Pleasant

09 Jun 2023

kimberly

Staff were not super helpful or friendly. One staff would tell you on thing and another a different story.

Room had ants in bathroom and bathroom

Room sliding balcony door did not lock nor did the screen door

Phone buttons did not work you have to press 0 for operator only

We traveled with our 9 year old daughter to Cabo. One day we came back to room and they left an adult pleasure kit in our room. Absolutely ridiculous

Leisure Family

10/10

Exceptional

23 May 2023

sabrina

The views are breathtaking and the service was great. There is zero nightlife, it would be nice to have a DJ play music in one of the many areas, but the resort is pretty much asleep at 9 pm.

Leisure Friends

4/10

Poor

12 May 2023

Gabriel

Save your money

Where do I begin. I travel between 80-100 days year and have been to A LOT of hotels and resorts…this one was by far the craziest 4 days I have ever experienced. ROOM #1 DAY #1...arrived into room around 4 pm. Sand in between bed sheets, everything was damp and the pillows smelt so strongly of mold. Moved rooms. ROOM #2 DAY #2...wake up to make a morning coffee and coffee maker doesn’t work. Wait 35 min for them to bring a new one. Go to pool for the day. Came back to room hours later and the A/C no longer works. Technicians arrive and proceed to remove roof panels and start working on the unit. Starts up and STARTS ON FIRE AND SMOKE FILLS THE ROOM. By this time I feel pretty angry and the option provided to us was to downgrade rooms to another rebuilding. I talk to manager and they make things right and move us to an upgraded room (VERY MUCH APPRECIATED) ROOM #3 DAY #3…wonderful room, amazing view of the ocean, but ceiling fan in bedroom doesn’t work and one of the taps in the bathroom doesn’t work. And then the A/C unit in ROOM #3 stops working…AYFKM!!! 4 phone calls to get the fridge restocked with water and the service at the pool was terrible unless you are constantly tipping them. Which is funny since they say with the all inclusive that tipping is included. The resort is absolutely beautiful, if they put half the effort they do into the maintaining the grounds into service it would would be wonderful. Visually 5/5. Service 2/5…and the food, about as good as the service

10/10

Exceptional

12 Apr 2023

Brian

Very relaxing

Grounds were very well kept and rooms were very clean and tidy

Leisure Partner

2/10

Poor

28 Mar 2023

Christopher

Food was awful and got food poisoning from here.

Leisure Partner

8/10

Excellent

11 Mar 2023

Brianne

Was supposed to have a king bed and two twins.

Leisure Family

10/10

Exceptional

07 Mar 2023

James

Magical trip exceeding all expectations

The stay exceeded our expectations. From the incredibly helpful and friendly check-in staff to every golf cart driver and food server, all were focused on making our stay exceptional. While we were asked to hear their property sales presentation, we did not feel overly pressured when we politely declined. The suite offered appliances we used for our own breakfast before heading to the pool by the cliff overlooking the ocean. We were ok not having a beach because the cliff-side beds or infinity pool(s) provided expansive and beautiful views. We saw whales in the distance making our stay magical! We met many friendly guests who have been returning to this place for years. We did not get the all-inclusive package as we were attending wedding events at another property and will consider on our next stay. We shall return!

Partner

10/10

Exceptional

26 Feb 2023

Noelle

A superb welcome and check in experience. The staff all throughout the grounds are friendly and attentive. The dining options are fantastic - so much to choose from and the food is a 5-star experience. Delicious dishes!

Leisure Self

6/10

Pleasant

12 Feb 2023

Suzannne

Facilitates are beautiful however check in and check out staff very unfriendly. I had requested King Size bed and was told none available. But people who checked in after us were given option. No Expedia upgrade as stated. Got sick due to food not cooked well, hot food was always lukewarm, even coffee! We paid for all inclusive but besides breakfast buffet and poolside lunch options, mediocre food. My daughter had her wedding here and they promised her many things as part of her package that weren’t delivered. Pool and golf cart staff extremely nice. Had to call to get my room cleaned on day 3. Was told “it wasn’t on the list”. I expected so much more in terms of quality of hospitality staff, food and room requested. Won’t stay here again.

Leisure Family

6/10

Pleasant

06 Feb 2023

Nicole

Food was poor. Drinks are extremely expensive.

Leisure Partner

4/10

Poor

30 Jan 2023

Roger

Expedia failed to make me aware that the purchase was not all inclusive! It was a repeat purchase of the same resort
at time of booking it said hotel was all inclusive, yet sold me a hotel Rm package only

Leisure Partner

2/10

Poor

27 Dec 2022

Michael

The service is so bad, no action after promise

Leisure Family

10/10

Exceptional

25 Dec 2022

Asjad

Great relaxing place!

Leisure Family_with_children

10/10

Exceptional

13 Dec 2022

Margaret

I was traveling alone and the staff and other guests were incredibly friendly and welcoming!

Leisure Self

8/10

Excellent

10 Dec 2022

Joann

The staff were very friendly. I didn’t like the smell of the room due to the fresh paint on the walls.

Leisure Partner

4/10

Poor

01 Dec 2022

Sunethra

A resort that cheat vacation guests money

Bad welcome at the check-in. Check-in clerk not friendly and welcoming. Refused to answer questions. Everything is for money even the paper towel and small coffee pack.
Tries to get money from customers in-appropriate way. Take a deposit and try to charge $ 25 when return the deposit at check out. Had to argue with the check-out clerk for several thins to make the correct payment. Huge difference between the things said by check-in clerk and the check-out clerk.
The hotel has a set-up that getting guests money (cheating) in an appropriate way that ordinary guest does not know that he was cheated.

Friends_and_family Family

6/10

Pleasant

26 Nov 2022

Lori

Awesome property, very clean, staff is very friendly and helpful. Food was just ok, no entertainment, pools close early (adult pool closes at 5:30!). Our room overlooked the beautiful ocean, but also construction from 8:00 until 6:00 everyday. Very loud, hammering, sawing ect. Overall a very nice property, but would not stay here again due to having to sign a receipt and tip for everything all day long!

Leisure Family

10/10

Exceptional

18 Nov 2022

Shane

This is a first-rate property. They are a little heavy-handed on the time-share presentation offers but I just said no thank you.

Leisure Self

10/10

Exceptional

19 Oct 2022

Alena

This property was an Suprise. I have underestimate the size and quality of this place. The only thing I would comment there were not enough umbrellas by the pools for everyone. Pool service personals had not the I am happy to work here attitude. Occasionally it felt like we bother them to get us drinks. I did not like staff of 4 employees ( apparently inspection ) were dinning in hotel guests area by the pool...does not appear to me professional. The driveway to resort is not as glamorous as other resorts do have. Otherwise we loved this resort. Spotless, groomed to perfection, the best resort I have seen so far in Mexico to accommodate children to play fun and safe in pool areas.

Leisure Partner

2/10

Poor

15 Oct 2022

Jaspal

NO beach access

Leisure Family_with_children

6/10

Pleasant

25 Sep 2022

Selena

The property was beautiful ! The staff was super friendly !

Leisure Partner

8/10

Excellent

22 Sep 2022

Waylon

Staff was great, hotel was beautiful. The only issue we came across was service at the bar. We were all inclusive and 2 drinks in we were told our tab would closed within an hour. Also service was rather quickly for those who were not all inclusive. They would get served before us.
One last complaint their little store charged our account over $100 for a purchase we did not even make.

Leisure Partner

8/10

Excellent

19 Sep 2022

Steven

The staff was really super friendly. The grounds we most certainly kept well, you can see that every place you went to. The view was over looking the pool area and the ocean. What an amazing view. Food was also pretty good. The only bad thing was had to keep getting outdoor hot tub fixed. That was the once thing I really wanted to use but was unable to and then problem truly never got resolved and the management didn’t to really care. That was the only negative thing I would have to say about the place

Leisure Partner