Name: Hacienda Encantada Resort & Residences
Address: Carretera Transpeninsular km.7.3, Cabo San Lucas, B.c.s, 23455, MX

10/10

Exceptional

06 Aug 2026

Kristie

My husband and I absolutely love this place! The staff, Anne tours, food, and rooms were above and beyond my expectations. We will definitely be back!

2/10

Poor

05 Aug 2026

Mohammed

Horiible staff and property

6/10

Pleasant

05 Aug 2026

Manishkumar

Property is at good location and maintain good but room is not maintained..

8/10

Excellent

31 Jul 2026

Joshua Michael

Pros:
Beautiful property nice pools, clean, friendly staff, nice rooms with great air conditioning.
Cons:
Food prices are higher than expected but that seems to be common in all the hotels. Definitely Los Angeles prices. But if you venture out to the city there’s a ton of cheap options.

10/10

Exceptional

30 Jul 2026

Emily

Great stay at the hotel! It was gorgeous and great for family!

10/10

Exceptional

28 Jul 2026

Jay

Everything was Great

10/10

Exceptional

22 Jul 2026

Richard

Everything was wonderful!! The staff, the atmosphere, the food. I can not wait to revisit

8/10

Excellent

15 Jul 2026

Greg

The pool closes at 8pm. I think that is early. Especially when you are vacation.
The property is on a hill. You will need to phone lobby for golf cart ride during summer months when very hot.

Family

10/10

Exceptional

12 Jul 2026

Rosa

We love the service and the food was delicious

Family

10/10

Exceptional

11 Jun 2026

John

Great service friendly staff

10/10

Exceptional

11 Jun 2026

John

Beautiful property

10/10

Exceptional

03 Jun 2026

Robin

This is a 5 Star resort! It was wonderful, the staff were great and the food was top notch for an all inclusive. Definitely get the all inclusive because pricing in general was high. The only downside was that they are building a hotel right across from the resort and it is a bit noisy and the beautiful views will be blocked soon.

Friends

8/10

Excellent

03 Jun 2026

John

I stayed at Hacienda Encantanda from May 17th through June 2nd 2026. Rosa in housekeeping was amazing, I appreciated Alex at the Il Forno bar. Ma t of the staff such as Carlos at the Tienda gave me great joy as did the bell staff who would kindly provide cambio when the front desk did not have change. More from a curiosity side I didn’t understand when a servicio charge (which was explained to me as a group propina) would appear on a bill (98%of the time I ate solo). I also was confused that some days I was called from my room to extend my stay in person and other days there was no need. Also, the keys no longer worked after N extension even when I was asked to come up and bring my credit card probably to increase for incidentals or the government tax? I was
Also perplexed by the different charges for the taxis driving me to Cabo when O missed the shuttle or wanted more freedom. The cost seemed to change when the driver saw that I had more cash and the cost went up. On June the 2nd I became so unnerved that I left and stayed at another resort. I did call management thinking that they had an agreement with the taxi union and I was corrected by the manager on duty. How much I pay the cabs that are contractually tied to the resort was between me and the taxi and the resort does not interfere with fluctuating rates as the taxis have no agreement with the resort.

Self

10/10

Exceptional

21 May 2026

Heidi

The room was very clean and had a large refrigerator. We chose not to do the all inclusive and had room for food and beverages in our studio space. The cleaning staff was efficient and thorough. Lots of pool options with swim up bars and many lounge chairs.

Friends_and_family Friends

6/10

Pleasant

26 Apr 2026

Shekinah

The pools were amazing. Unfortunately the staff was not great, the people who give the towels were rude, would say we never gave them or cards and our room numbers weren’t on the list. But you can’t get a towel with giving them the card so wouldn’t make sense for us to have towels . The house keepers cleaned our room while we were out on an excursion and left the door to our room open! And of course, our towel cards we had left on the counter in the same exact spot as we always do , were missing.

Partner

10/10

Exceptional

10 Apr 2026

Eric Colin

Food and service way over the top! This resort exceeded all expectations, we couldnt believe how excellent the food was, the breakfast buffet is incredible, made to order omelets and everything in between! Pool bar and poolside service was stellar, you sit down in the pool area and a server immediately comes up to you and brings you anything you want and its all excellent! All of the restaurants have different offerings and each one is better than the last! You walk out of your ocean view suite and theres a driver right there to take you wherever you want, resort is huge so this was extremely helpful. From the moment you pull up until the moment you leave you are pampered! The staff is proud of what they do and are truly dedicated to their jobs and what the property is all about. Go there, dont hesitate to book, you wont be disappointed, make sure you go all inclusive!

Family

10/10

Exceptional

08 Apr 2026

Kimberley C

The resort was wonderful, clean, safe, friendly. Perfect for kids.
Amazing view, spent hours at the pool while watching the whales in the ocean.
My only complaint is the upgrade at the resort for the premium AI package.

10/10

Exceptional

26 Mar 2026

William

The rooms were very nice and clean. And cooled down from the heat. The staff was very nice and always attentive, the valets were amazing and its nice of them to shuttle you around if you dont want to walk from place to place on the resort, its a big resort. We enjoyed the walking and the exercise as we werent there to be lazy like some, food and drinks were great all over the property. We will be coming back for sure.

Partner

10/10

Exceptional

23 Mar 2026

andrea

It’s one of the prettiest hotel setting I’ve stayed at. The service is very good. It’s all inclusive for about 150$ per person per night. Which is very expensive. The good quality was great. There is a hard time share press when you arrive. Just say no.

10/10

Exceptional

23 Mar 2026

Mien

Watch out

8/10

Excellent

23 Mar 2026

Mary

Beautiful property, views and attentive, friendly staff. Arrived at resort before noon and rooms weren’t ready until late afternoon, so plan accordingly and AVOID the very pushy vacation club invite and presentation!

Family

10/10

Exceptional

22 Mar 2026

Evagelia

Everything was perfect

Friends

10/10

Exceptional

21 Mar 2026

Anna-Marie

Loved our stay at Hacienda Encantada! The property is designed to keep with retro Mexican style but has all the modern amenities. Staff are cheerful & friendly. We got all inclusive & ate on the resort for most meals & found the food excellent.

10/10

Exceptional

19 Mar 2026

Stephen Paul

Overall, this resort is outstanding. Although a pretty minor inconvenience, and despite being all-inclusive guests, having to sign for everything (even a bottle of water) was frustrating at times. It was an excessive waste of our time as well as for the servers.

Family_with_children

10/10

Exceptional

14 Mar 2026

David

Our stay at Hacienda Encantada was incredible. The property is gorgeous. Our first morning, we went to the breakfast restaurant where the staff seated us near edge of the balcony in hopes that we may get to see some whales in the water below. Sure enough, as we were enjoying our breakfast we spotted several whales breaching the water. My kids' jaws just about hit the floor

2/10

Poor

06 Mar 2026

Christopher Alexis

The hotel itself is beautiful and the views are absolutely amazing. The location and scenery make it a really special place, and we truly enjoyed that part of the stay.

Unfortunately, the service did not match the quality of the hotel. The attention from the receptionists, Blanca and Paulina, was not pleasant and felt unhelpful. In addition, the service from Juan at the pool was also disappointing and unprofessional.

To make matters worse, when I had already left the property, they contacted me and asked me to come back to pick up my deposit because they had made a mistake. It was inconvenient and poorly handled.

Because of the poor service we experienced, I would not return to this hotel and I cannot recommend it to others. The property itself is beautiful, but the reception service was honestly the worst part of the experience and completely ruined what could have been a great stay.

8/10

Excellent

22 Jan 2026

Jody

Staff treated guests very well

10/10

Exceptional

17 Jan 2026

Francisco

Great place at very reasonable prices

Business Self

8/10

Excellent

02 Jan 2026

Louisa

Yes

Leisure Family

2/10

Poor

25 Dec 2025

David

Awful check-in and can't eat at most of restaurants. Extra fees for room cleaning. The all inclusive on Expedia doesn't include room service or their premium all inclusive.

Leisure Family

10/10

Exceptional

01 Dec 2025

Deborah

The vegetation/flowers/hedges were beautiful and professionally maintained. The buildings of the resort were walkable but we greatly appreciated the golf cart service which was quick and frequent. The maps and directions were well laid out. The staff was incredible, the ala carte dining was top notch! From check in to check out, we had amazing service.

Leisure Family

8/10

Excellent

28 Nov 2025

Sharon

Staff very friendly and helpful! Clean rooms well appointed. There is no beach to walk but you can watch the whales go by. We did the all inclusive and worth it as prices are high at the restaurants.

Leisure Family

10/10

Exceptional

10 Nov 2025

Carrie

The resort is beautiful and staff is great!

Leisure Family

6/10

Pleasant

10 Nov 2025

Michael

One of our room had a ceiling leak in the middle of the night. The room we were moved to was a glorified broom closet. We moved into a better room the next day after no sleep. After 3 rooms in 2 nights they wouldn’t discount anything for us. They recommend Expedia reimburse us for our stay rather than help out. Property was great, food was excellent. Paperwork process was the most inconvenient process I’ve ever had at a all inclusive.

Leisure Friends

10/10

Exceptional

04 Nov 2025

Vanessa

Clean and nice

Friends_and_family Family

6/10

Pleasant

22 Oct 2025

Brian

couldn’t check into our room in 4:00pm. timeshare sales people are very aggressive. Stingy with bottled water, restock took more effort than it should have. furniture was nice, but bedding was not, old and used up, needs to be replaced with new and fresh. dress code at Mestizo is gender bias, open toes not allowed on men. most of staff is awesome! Bilingual conversations on the house phones seemed to be an issue though. Can’t really explain that one. Food was fine, average. Some select plates were exceptional! Birds were a problem if you left your patio table unattended, mainly at breakfast buffet if you made trips back and forth without cleaning your plate, lol. The property is absolutely gorgeous! Concrete cart paths and sidewalks, beautiful gardens and flower beds! fine art was even displayed throughout during our stay, as there was an art walk in progress, very nice!! the site is built on a hill, so it is sometimes a hike if you like to walk everywhere. Cart drivers were usually close to give you a ride if you aren’t feeling the hike. I saw two wedding venue spots that were also quite stunning, a high cliff flat, and the chapel on the hill, incredible vistas! All and all not a bad spot, would probably return.

Leisure Partner

2/10

Poor

17 Oct 2025

Sophia

staff here was incredible but the hotel refuses to give us our security deposit back and have hung up the past 6 times i tried calling… will be filing a charge back unless we hear back today

Leisure Partner

10/10

Exceptional

14 Oct 2025

dominique

clean and good

Leisure Partner

8/10

Excellent

08 Oct 2025

Omar

Beautiful resort. Expect to be upselled on the property to join the VIP membership and the activities packages.

Food on the resort was good but pricey.

They do not allow Ubers or Lyfts on the property. Expect to pay for taxis and shuttle services

Leisure Partner

2/10

Poor

04 Oct 2025

Chris

All Inclusive was not clear

Leisure Partner

4/10

Poor

06 Sep 2025

Fiona

Go….if you love sleeping in a wet room

Started off ok! I’ll say that the majority of the staff are lovely. I fell asleep with my door open and closed it around 10pm. I woke up to a SOAKING wet room. My ceiling was leaking, the floor had a layer of water like a little flood. My luggage and clothing were drenched. Called the front desk and got the usual run around. This was a leak. This isn’t normal “condensation”. Management did absolutely ZERO. Not even refund the upgrade that I paid for the room. I made a review on FB and one of the staff said I threatened them (I assure you I was pleasant and reasonable). The management could care less.

Self

10/10

Exceptional

09 Aug 2025

Juliana

Went w my family & friends for my birthday. Booked the villa w private pool and jacuzzi all inclusive and WOW! Property and our room was gorgeous. Breakfast spot @ Maria’s is delicious with great service anywhere you go. Book the dinner reservations AHEAD of time or email them especially those in the city or else they’ll try to tell you there are no more reservations. PS they will try to sell you on time shares checking in and keep checking back in w you about it

Leisure Family

10/10

Exceptional

09 Aug 2025

kolaleh m

Excellence, best service and amazing staff

Leisure Self

10/10

Exceptional

30 Jul 2025

melissa michelle

This property was amazing and the service was top notch. We had such a great time here.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Venio

Best Views

The service and views were immaculate
Trinidad even remembered my name the next day. My room was relatively clean minus the walls having scuff marks. This was my third resort on this trip and my favorite.

Self

10/10

Exceptional

24 Jul 2025

Valerie

First time staying at Hacienda Encantada and we had a great experience, we will definitely be going back!

Leisure Family_with_children

10/10

Exceptional

20 Jul 2025

Alejandro

The property has a lot of activities for adults and kids. The kid pool is amazing, I will add adult chairs and lounges in the kids area because moms would love you have their kids runing while they rest. Property is super well staffed, the food is ok and the location is amazing.

Leisure Family

10/10

Exceptional

18 Jul 2025

Michael Peter

Very nice views and staff

Leisure Family

10/10

Exceptional

15 Jul 2025

Shaela

We had a wonderful stay at Hacienda Encantada. The property is really beautiful, and we were in a building that was centrally located to everything and had ocean views. Our room was a one bedroom suite which was really spacious with a kitchen, large patio with a grill and two bathrooms. It felt upscale and allowed us to feel comfortable. The food at the resort is also great with many options including a nice breakfast buffet, casual options and fine dining for dinner. We also had access to the rooftop pool and services at the Vista Encantada resort. We also took advantage of the free shuttle to and from the marina. During the July 4th holiday, the hotel held a nice celebration with a bbq, live music and fireworks. The hotel staff, especially Manny, also helped us after we traveled back home and realized our daughter left two precious keepsakes behind. He located the items and helped arrange shipping.

Leisure Family

10/10

Exceptional

07 Jul 2025

Valerie

Felt very safe there. If we took the shuttle outside the property they would keep count of how many of us wre leaving. Upon return they would double check who was coming in.

Leisure Family_with_children

6/10

Pleasant

01 Jul 2025

Nicole

Beautiful.

Leisure Family_with_children

8/10

Excellent

30 Jun 2025

Kent

Our stay was wonderful, our room and views were awesome, very clean, we plan on going back and staying there again at some point.

Leisure Family

10/10

Exceptional

29 Jun 2025

Leticia

Great stay at this beautiful hotel!

Friends_and_family Friends

10/10

Exceptional

18 Jun 2025

MICHAEL

Beautiful property with a great location, close to downtown and the Marina.

Leisure Family

6/10

Pleasant

15 Jun 2025

Babak

Very pretty resort , they are short staff , every request take a long time to get response

Leisure Friends

2/10

Poor

08 Jun 2025

Maria

El hotel es bonito. Pero sientes que te quieren sacar cada centavo posible y eso es muy incómodo. No dejan entrar ubers a la propiedad y te obligan a usar sus taxis para salir. El Uber al aeropuerto cobraba $45 usd y el taxi $90 usd. Si quieres que te saquen de la propiedad, te cobran $15 usd por un km de trayecto.
No lo recomendamos, ahórrense estas incomodidades, hay mejores hoteles más flexibles con sus políticas que no te arruinan tu estancia

Leisure Partner

10/10

Exceptional

26 May 2025

Sean

Always a good experience, love the staff. Manny at the bell area has been there 12 years and always a pleasure. David the front desk manager made sure we had the correct room and experience.

Leisure Family

10/10

Exceptional

25 May 2025

Mary

The property is beautiful and well maintained.

Leisure Family

10/10

Exceptional

01 May 2025

Liliana

I

6/10

Pleasant

08 Apr 2025

Emer Ni

This was our first time doing all inclusive for our honeymoon. We arrived and were checked in by Jasmine who was polite and professional, the only thing we lacked was an explanation of how the all inclusive worked in terms of signing out in restaurants etc. We checked into our room and were underwhelmed unfortunately. We booked a junior suite with ocean view, and we were placed on a ground floor junior suite, which you could see the ocean but it faced the pool so people could walk a foot away from us. Not ideal, then the toilet in our room was leaking, the smell was so bad so we requested to change rooms. The only room available was another ground floor in a different building with no ocean view. Again not ideal as we paid for ocean view so this was disappointing but at least the plumbing worked. Overall the property was nice, the view from the pool is beautiful and the majority of staff were excellent. I was just a little upset about the room situation since it was our honeymoon and we wanted it to feel special. It was just average. The food for the all inclusive was not great, very bland and the mixed drinks were not good. I don't want to be very negative about this property since the staff were so nice but the rooms definitely need an upgrade and the food and drinks were just not great quality (maybe this is normal for all inclusive). I probably would not stay here again and spend the extra money on an all inclusive where you can enjoy better quality food and drinks.

Leisure Partner

8/10

Excellent

26 Mar 2025

Nicole

Enjoyed the resort, however, not offering shuttle service back to the airport daily and therefore having to pay an arm and leg for a taxi was a waste. I was also offered $50 credit, but when I asked to apply it to balance at the end of my stay, I was told I couldn’t because it was just for food. Info on these services needs to be clearer from up front.

Leisure Self

4/10

Poor

23 Mar 2025

Karissa

Please verify rooms are correct with booked prepaid reservations. If they are not correct, it is helpful to make it right. The guests are the only reason you are there. I feel your staff forgets the guests are their main focus. I have stayed at this resort 2 times and I will never come back. It was too expensive to have so much go wrong last week. Things go wrong. It’s how they are handles that makes a good place an excellent place.

4/10

Poor

23 Mar 2025

Karissa

Property was not helpful with our questions upon our arrival.
We were assigned the wrong room size for our # of guests and did not accommodate our original pre-paid reservation. We were assigned 1 king size bed for 3 grown adults. They never attempted to fix it. We did call and insisted on a roll away bed. That helped a little. We remained in that room the entire stay. No one tried to get us the correct accommodations.
Our “all inclusive package” turned out to need to be upgraded to an all inclusive for $2,500 upon our arrival. No explanation, just more fees. Then an offer to upgrade our room came with a price. The original room was never offered either. It was only that we could upgrade to a suite or they would eventually get us the right room, “by tomorrow.” That never happened.
The property just didn’t have the level of service expected and the luxury of the experience became tarnished after we didn’t get any pampering.

10/10

Exceptional

15 Mar 2025

Jeremy

Beautiful resort.

Leisure Partner

6/10

Pleasant

28 Feb 2025

Sherri

Great place but pushy time share sales people

Hotel was beautiful. Food and wait staff were great, but the hard ball sales tactics trying to sell us a time share was over the top obnoxious.

Partner

8/10

Excellent

20 Jan 2025

Julie

The property was nice and the staff were very friendly. There was some confusion about our $50 credit, but it all worked out. We opted out of the all inclusive package but if we go again we will get it. The location is remote but we had great taxi drivers.

Leisure Family

8/10

Excellent

17 Jan 2025

Hillary

The room could use a renovation

Friends_and_family Family

10/10

Exceptional

17 Jan 2025

Jesse

The kitchenette and large patio. However the water pressure and hot water could be better.

Leisure Friends

10/10

Exceptional

02 Jan 2025

Sergio

I find the breakfast a little bit cold.
Everything else really good especially rooms.

10/10

Exceptional

25 Dec 2024

Marla

Juan at the breakfast restaurant was soo sweet! Gabrielle drove us around and gave us a tour very nice ! Omar our pool waiter was very kind and hard working !! The staff here is amazing ! I will be back

Leisure Family

10/10

Exceptional

26 Nov 2024

Oswaldo

Verry nice property pools are amazing i would stay there again

Leisure Family

10/10

Exceptional

02 Oct 2024

Sheldon

Had an issue at check in and concierge corrected everything perfectly

Friends_and_family Friends

8/10

Excellent

16 Sep 2024

Jason

Fun

10/10

Exceptional

31 Aug 2024

Angelica

Amazing stay!! I loved my time and the staff. Everything was perfect!

Leisure Family

8/10

Excellent

20 Aug 2024

Greg

Beautiful

Leisure

10/10

Exceptional

10 Aug 2024

Stephanie

I can’t say enough great things about this property. The options for Restaurants and pools Are endless The staff is caring and attentive!

Business_and_leisure Self

2/10

Poor

31 Jul 2024

Edgar

They lied about promos I was promised by there staff and also about spending credit.

Leisure Family

10/10

Exceptional

17 Jun 2024

Mike

Food was the best I have had ant ann anll inclusive , every place we ate at, off and on the property. They do have partnerships with restaurants off the property that honor the all inclusive you purchase with them. Beautiful place and the rooms are top notch. It was great to have more food options at the pool other than hot dogs and hamburgers!

Leisure Friends

8/10

Excellent

04 Jun 2024

Terry

All the staff was attentive, helpful and so kind. Our room was very quiet, clean and close to the ocean with an amazing view! The restaurants served food that was well prepared. The only drawback,(for us),
was there was no “live” music to dance. Lack of night life activity made it boring after a late dinner.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Mike

The property is absolutely beautiful!!

Business_and_leisure Self

8/10

Excellent

02 May 2024

braeden

Very nice property

Just be wary that Cabo is in Mexico and is not as safe as most people claim. Just be cautious when not at the resort

Leisure Partner

8/10

Excellent

27 Mar 2024

Annette

Beautiful property but no access to the beach. Not much in the surrounding area. Fantastic pool areas and food quality was very good. Polite staff but I didn’t care for the add-on pressure when we checked in. Trying to sell us on added activities, etc.

Leisure Family

10/10

Exceptional

20 Mar 2024

Daniel Paul

We loved everything about the property, except the man who checked us in could have been much nicer. We've had him before and thought the same thing.

Leisure Family

8/10

Excellent

15 Feb 2024

Nanci

Beautiful property, but it shares the property with timeshare owners and you are treated very much second rate if you aren’t an owner. Best pool and gym are limited to owners. Pressure sales to get you to timeshare presentations and to get you to sign up for all inclusive. Exorbitant prices for food, drink and transportation to push you towards all inclusive, which isn’t worth it if you can’t get reservations or you want to explore off property. $95 for three smoothies and three medium coffees, as an example.

Leisure Family

6/10

Pleasant

03 Feb 2024

Jerry

I reserved an Ocean View Room through Expedia. The room they wanted to give me was not an ocean view. When I showed the check-in associate the Expedia listing I booked it from, the associate threw the paper back at me and said, \"That's not us, that's their ad\". Upon me insisting that they should honor their ad, he told me that owners get the good ocean views. With further pressing by me, we ended up with a Partial Ocean View.

The original rooms are starting to show their age. The toilet \"ran water\" the entire week even after us asking for service. The drain in the shower was slow. The water in the shower fluctuated between hot and cold. Tough to take a shower.

The shuttle use to be free to their sister property in the Marina. Now it's $32 round trip for two people unless you are an owner. A cab ride into town is now $30. Unless you are an owner it's an expensive place to stay. The breakfast buffet in one restaurant on property is $50 a person. If the food was great it would be one thing but it's not. I have stayed there five times. We will be looking at other
choices for our next trip.

Leisure Partner

10/10

Exceptional

26 Jan 2024

Macaria

The staff were incredible so kind and attentive, love the authentic Mexican food.

Leisure Partner

2/10

Poor

26 Jan 2024

Cynthia

Don’t waste your money!!

If you like pressure Timeshare sales go!!
We will never stay here again we had NO hot water the entire time we stayed terrible and the concierge kept telling us that they would fix it again and again but apparently talking with others that have timeshares there it’s a on going thing and we had a problem with our toilet flapper randomly squealing in the middle of the night they said they would come fix it while we were at the pool for the day well again in the middle of the night loud squealing we would have to lift the back of toilet lid and pull on flapper to stop this went on for 3 nights asked to change rooms we had ocean view but nothing available to change anywhere 😡 so finally we said we are staying in the room until maintenance comes with a new flapper to install and fix hot water we waited over 2 hours and finally he arrives and we said did you bring a new flapper? No is that what it is OMG!! Couldn’t do anything about hot water it was several buildings they said we felt blessed because other hotel guests had backups of random sewage. Just stay somewhere else enjoy your trip to Cabo we go about 4 times a year and love it !! Stay at Le Blanc excellent we also love the Marina area hotels and Hyatt Ziva.. You work to hard to waste your money the only thing nice about it was the ocean pool and food at pool area only !!

Partner

8/10

Excellent

20 Jan 2024

Erin

This was a beautiful resort with fantastic staff. The views are spectacular all around the property. Didn’t appreciate the “timeshare pitch” we received right after checking-in though.

Business_and_leisure Partner

4/10

Poor

30 Dec 2023

david

The rooms are cold there’s no hot water and room service stinks and they nickel dime you

Partner

4/10

Poor

14 Dec 2023

stephen

we looked at going to Cabo. using expedia we marked 'all-inclusive'. most of placed had a small vip box, only the higher priced placed didn't. we selected Hacienda Encantada Resortfor the 'ail-inclusive option.
when we got there we were told 'all-inclusive' was not part of the price. i guess it was bait and switch.
after caliing for two hours to expedia, it was said not an option. they did ask for a screen shot of it. we sent two over and still we were told it was not an option. the restaurants at the resort were expensive.
this was not first time with issues with expedia trips.
WE WILL NEVER USE OR RECOMMEND EXPEDIA AGAIN

Leisure

6/10

Pleasant

12 Dec 2023

Terry Lynn

Room was aged. Toilet.paper holder laying on the floor. Loud. Adjoining room kept trying to open the door. Pool was so dirty

Business_and_leisure Self

10/10

Exceptional

05 Dec 2023

Isabelle

We had a room in the Encanta building. Ground floor which we love. Room was comfortable but bathroom could use a little love :) The resort itself is wonderful! Fantastic restaurants and service, beautiful views and great pools. Perfect spot to watch sunrise and sunsets! Nice and well-equipped gym as well as a laundromat. A few tennis/pickleball courts, beach volleyball and putting greens. A shuttle goes to Cabo every couple of hours but you will need a car to go to San Jose.
Will definitely be back.

Leisure Partner

2/10

Poor

25 Nov 2023

Steven

Customer service was terrible. We were not given the room that was promised. They were not helpful and friendly at the checking point. Service in the restaurants was slow and specially when you called down to get something send to your room it took multiple calls. We waited 4 1/2 hrs. to be able to get in our room at one point because the door indicador was red and the key would not work.
The golf cart guys and the housekeepers were the nicest.
The elevator stopped working and by the time we left had to carry the bags down 3 floors. Had a hard time making a dinner reservation. By the time we got one they would tell us they would try to squeeze us in but when we got to the restaurant there was no one there.
“Squeeze us in” that was BS.
The hotel was nice but unfortunately the staff was not.

Leisure Family

6/10

Pleasant

28 Oct 2023

Elizabeth

All inclusive is nice however everyone asking for tips and trying to sell timeshare is annoying. The property is older and needs some upgrading

Leisure Family

10/10

Exceptional

15 Oct 2023

John

Great resort

10/10

Exceptional

12 Oct 2023

Victor

all employees are friendly, great food and drinks, and a beautiful structure

Leisure Partner

8/10

Excellent

10 Oct 2023

Moises

Beautiful ocean view. Staff are friendly and attentive to the customer needs. Possibly a little music at the pool would be nice to create a bit of ambiance. But if you’re looking for a resort to relax this is a great choice.

Leisure Friends

10/10

Exceptional

07 Oct 2023

Bridgette Leigh

It was a nice place and the staff was enthusiastic and made the experiences memorable.

Leisure Partner

2/10

Poor

12 Aug 2023

Ashleigh

Huge sprawling property; if it’s busy that can be an issue for check in plus getting to your room.