Name: Tandem Palacio Alfama Suites
Address: Dos Remedios Str., 139, Lisbon, 1100-453, PT

10/10

Exceptional

17 Jul 2026

teresa

Alot of stairs and restrictions on driving on road. But easy to get an Uber at the corner.

Family_with_children

10/10

Exceptional

09 Jul 2026

Debs

We had a fabulous duplex room with the most amazing view from our terrace.
There was a small pool area, which was fine. The staff were very helpful and friendly.
Place for situated in a great location close to the sea and all the buzz of Lisbon

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Caye Ashenden

WiFi didn’t work for the whole duration. One of our party was working but the WiFi didn’t work at all. The rest of us only needed it for socials but we still couldn’t connect for the whole 9 days.

Door handles kept falling off.

Asked for a clean from 2 people but it wasn’t done. Had to ask again the following day and it finally was.

We had 3 rooms and half didn’t have enough cutlery, one didn’t have a toaster, some got bin bags / dishwasher tables etc. some did not. Inconsistent throughout.

Gym equipment was broken (weights).

Codes changed on our final evening so we couldn’t get into the property. We then had to find the number and call the property management to give us a new access code. Very inconvenient as it was after midnight.

On the upside - the rooms were spacious, clean when we turned up, nice people on reception (when they’re there), nice space, the rooms all seem different, historic looking building, great location, easy for transport.

Friends

10/10

Exceptional

26 Jun 2026

Susie

Fab place. Would definitely return.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Kain

Great location near the train station and close to lots of activities as well as things to explore. Place was calm, relaxing and a great enjoyable green lawn with a pool. The AC worked great and was truly a great time. Thank you

Self

10/10

Exceptional

23 Apr 2026

Peter

The accommodation was very clean and quite large. Full laundry and kitchen facilities if needed in a quite neighborhood within walking distance of everything. We quite enjoyed our stay and next time in Lisboa this will be on our list of places to stay.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Annalise

Our stay was amazing. In the perfect location - so easy to get around and close to everything. Room was clean and equipped with everything we could possibly need for our stay. The pool area was gorgeous and quaint. Staff was also extremely welcoming and kind and accommodating for any needs through the stay. Highly, highly recommend.

Partner

10/10

Exceptional

04 Mar 2026

heather

Unit was very large and clean. Has a washer and dryer and a great kitchen. Only possible issue is that no uber can go down the street. It is at the top of a slight hill, so you must be able to walk up and down a hill. Approx 3-5 minutes up the street from the Fado Museum. Tons of restaurants and markets. Walking distance to most popular places in Alfama.
We hired a proper taxi from the airport and the Police wouldn’t let him drive down the street. It took a long time to get to the hotel due to that issue. Once we got there,Luis met us at the bottom of the street and helped with our luggage.
Our unit had an outdoor terrace and tons of storage space if you need it.
Once we got to the unit we had an amazing time. I highly recommend this property, but you should be able to be physically able to navigate the area by foot.

Partner

10/10

Exceptional

19 Feb 2026

Virginia

Luis was wonderful. We felt he went above and beyond and even made a call to check on reservations for us.
The apartment was beyond our expectations. It was clean, large and very well equipped.

10/10

Exceptional

16 Feb 2026

Travis

Great location, clean room and friendly staff.

6/10

Pleasant

14 Feb 2026

Alex

Not enough towels or toilet paper. No one available when we arrived.
Nice size apt.

Leisure Family

10/10

Exceptional

14 Feb 2026

Natalie

Very beautiful Apartment nice and clean

10/10

Exceptional

19 Jan 2026

Richard

Kitchen full with everything you need to cook. Very spacious apartments.

Leisure Family_with_children

10/10

Exceptional

12 Dec 2025

Angelina

The apartment we rented was spacious, clean, quiet, and close to tourist attractions

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Mahdi

Awesome

Leisure Family

10/10

Exceptional

03 Dec 2025

Michael

These are apartments. Real apartments with clothese washer, dish washer, fully equipped kitchens. Very clean. Close to cruise ship (walk).

Partner

10/10

Exceptional

28 Nov 2025

Robert

Awesome hillside apartments. Fabulous views of Alfama. Friendly staff. Quirky building set-up with hallways and elevators and stairs due to hillside location. Not for mobility challenged guests.

Leisure Family

10/10

Exceptional

18 Nov 2025

Brian

The room was perfect in every way. The gentleman on the reception desk was most helpful. The location was central to everything.

Leisure Self

10/10

Exceptional

04 Nov 2025

Carrie

really surreal place! an old building, kind of a maze and hard to find the room, felt like staying in a secret penthouse. our room had views of the pool and Pantheon! wow. and the harbor to the other side. great walking location to Fado spots. very very cool spot. a last minute booking as we missed our flight, but would stay here again! the staff was super friendly.

Partner

8/10

Excellent

07 Sep 2025

Verified traveler

The state was excellent. My only complaint about the hotel is that in the listing it doesn’t tell you you can’t use an Uber to get there because it’s a private street. You must take a taxi or you get dropped off a block away with no information about how to get where you going and how to get your luggage there along with you. That was the start of my stay and very daunting since I don’t speak the language.

Friends_and_family Friends

6/10

Pleasant

04 Jul 2025

José David Gámez

Did not live up to expectations

Apartment ample space , location it’s central but in front of the property it’s a city trash collection point with multiple large trash can there , which it’s not appealing
But no easy to communicate
Front desk service short period of time
Lunch break for them 1 1/2 hour at noon
If you need to communicate only way it’s calling but many tourist cell service from a different country , it should be better what’s up .

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

Naomi

Our apartment was absolutely amazing and as stunning as the pictures. Perfect with our three year old who called it our 'home-tel,' Our flights were delayed on the way out, I was able to call through to reception who provided us with access to the property after reception hours with really clear instructions. We just loved it so much, will definitely be back.

Leisure Family

2/10

Poor

20 Apr 2025

Amisha

Terrible. Don’t be duped by the pictures.

10/10

Exceptional

07 Apr 2025

Gail B

Repeat visitor at this wonderful property

This is our second time staying at Tandem Palacio Alfama Suites. The aparments are quite large, very light and bright. The bed is really comfortable and the amenities are great. We look forward to our next visit!

Partner

10/10

Exceptional

04 Apr 2025

Ali

Excellent reception staff!

Leisure Family

10/10

Exceptional

21 Mar 2025

Verified traveler

Nice apartments in the heart of Alfama can make it a bit of fun for the drop off and pick up rides. Location served us well and units were clean and comfortable. Walk anywhere and enjoy Lisbon.

Friends_and_family Friends

8/10

Excellent

20 Mar 2025

Clayton

Property was nice. The apartments were a good size.
We spoke to the staff and there was no coffee in the rooms and there was none on site for anyone. Food was left over from previous people staying in the cabinets and unfortunately the heating in the room and the gym was not functional and showing error codes. Maybe wrong time to be there?

Leisure Family

10/10

Exceptional

08 Mar 2025

Ann

Amazing apartment. We will be back!

Leisure Partner

10/10

Exceptional

07 Mar 2025

Steven

Great property in a great location, had a very comfortable stay and would definitely stay here again when visiting Lisbon.

Partner

10/10

Exceptional

25 Feb 2025

Elizabeth

Amazing room in the perfect location

The room was perfect for our family of 4. The kids shared a comfortable pull-out in the living room while the full kitchen helped ensure they were never hungry between each stop of our adventure. Having access to the laundry made it even better. Perhaps what was most spectacular was the stunning roof deck - if only we'd stayed in late spring or summer so it was warm enough to enjoy the pool!

Friends_and_family Family

2/10

Poor

22 Feb 2025

leah

Disappointing Stay with Unexpected Charges –

I recently stayed at Tandem Hotel in Lisbon, and my experience was highly disappointing due to misleading charges and poor customer service.

I booked and paid in advance through Expedia, assuming that was the full cost of my stay. However, upon arrival, the front desk agent informed me that I owed additional taxes, which I expected. But then he claimed that Expedia had not charged me for the room at all and insisted I pay them directly. Caught off guard, but pleased it was less then Expedia quoted I provided my card.

Later, I discovered I had been charged twice—once by Expedia and again by Tandem . This was never disclosed upfront, and had I known, I would have never stayed there.

Upon returning to the U.S., I realized there was no way to dispute the charge directly with the hotel, making this even more frustrating.

Key Issues:
• Misleading pricing – Expedia listed one amount,

Leisure Partner

10/10

Exceptional

23 Jan 2025

Bi Tang

Nice place and quiet, staff was very friendly and helpful

Partner

10/10

Exceptional

22 Jan 2025

Fabio

Very good impressive

Business Family

10/10

Exceptional

06 Jan 2025

Otto

our family stayed at this property for 3 nights. we really enjoyed the apt. it is spacious, clean, with a good view of the river and the pantheon. the garden is also very pretty.

8/10

Excellent

03 Jan 2025

Norberto

We only feel safe for or first night. I reported our broken door on our 2 day of stayed Dec 23, 2024 and never fixed until we

10/10

Exceptional

02 Jan 2025

Allan

We liked our apartment which is on the top floor with partial view of the waterfront and cruise ships. The apartment was very quiet and the beds were very comfortable. It is conveniently located with lots of good restaurants and small shops nearby. It is walkable to few attractions including Commercial square (downtown), the famous 28E tram stop, Saint George castle, and a few beautiful outlooks. We enjoyed our stay here!

Leisure Family

6/10

Pleasant

28 Dec 2024

cristina L

It was good stay- local neighborhood that is safe, accessible, walkable, historic- next to the Pantheon! But there’s no one on the front desk except for certain hours. Our other family member’s apartment had issues with their door that was not addressed right.

Leisure Family_with_children

4/10

Poor

03 Dec 2024

MIGUEL

Very bad check in. We ask for 2 bedrooms and gave us 1. Supper difficult to find the place. Nobody answers. No personnel until almost 10am. Not worth the money.

Leisure Family_with_children

10/10

Exceptional

22 Nov 2024

Amit

Wow!

Amazing views ! Can’t recommend enough …close to restaurants .

Friends_and_family Friends

10/10

Exceptional

15 Nov 2024

Roy

Fabulous location and wonderful space!

Leisure Family

10/10

Exceptional

08 Nov 2024

Ivy

We liked the suite and the location. It sis lack simple amenities such as coffee pods and face cloths. The showers could be updated as there was mold growing around the bottom of the showers and the caulking was coming off.
The receptionist was very friendly, informative and he booked us a tuk tuk tour while we were waiting.

Friends_and_family Family

10/10

Exceptional

03 Nov 2024

Julie

The property was outstanding. Very well equipped and the pool and garden area was incredible. The area itself is quirky with lots of side streets and only about a 25minute walk into the main toen. The reception staff were really helpful and welcoming. Plenty of places nearby to eat and drink. Would definitely recommend.

Leisure Partner

10/10

Exceptional

02 Nov 2024

Tamu

Absolutely loved the staff (thank you, Luis!) who made late checkin and our overall stay great.

Leisure Family

10/10

Exceptional

23 Oct 2024

David

Happy Tourists

Apartment 1G had amazing views of the city and over the water! It is a huge apartment with everything we needed for a comfortable stay. Reception staff were excellent.

Friends_and_family Family

8/10

Excellent

21 Oct 2024

Trent

Had an ant problem in my room. Also maintenence guys knocked on my door while i was sleeping 2 different days.but i liked the neighborhood and the place was pretty nice

Leisure Self

10/10

Exceptional

16 Oct 2024

Carol

Amazing! The location is perfect, close to the water, the pantheon. The amenities - pool, patios, fruit trees, views from the windows, wow!

Friends_and_family Friends

10/10

Exceptional

08 Oct 2024

Lindsey

Gorgeous property and pool! The apartment style makes you feel like you’re living in the city. Away from tourist areas and calm near the water. Walking distance to monuments and shopping

Leisure Family

10/10

Exceptional

19 Sep 2024

daphne

A very enjoyable stay and happy to recommend.

10/10

Exceptional

12 Sep 2024

Olivia

Loved it, highly recommend

Self

10/10

Exceptional

08 Sep 2024

Darren

Spacious suite with partial water view was comfortable for our family of 4.

Friends_and_family Family

10/10

Exceptional

08 Sep 2024

G

Big, airy light filled comfortable apartment with great views.

Really friendly and helpful staff.

The only moan was a constant high pitched electrical hum in the bedroom which interrupted sleep throughout the night.

Self

10/10

Exceptional

05 Sep 2024

Caroline

Lovely location with pool. Quiet area at night and morning. In the heart of the city but does not feel like it at the apartments.

Leisure Family

10/10

Exceptional

01 Sep 2024

Peter

Very beautiful space that was clean and the Alfama district is full of restaurants. Would book this hotel again if we return to Portugal

Leisure Family_with_children

8/10

Excellent

26 Aug 2024

Dorland

Our family loved Lisbon. We also really enjoyed this hotel. Only negative things were there is no dish soap for the dishwasher no laundry soap for the laundry machine and they supply the coffee maker but no coffee pods. Other than the place is excellent. I would recommend it to friends or family.

Leisure Family

10/10

Exceptional

23 Aug 2024

Claire Louise

Had a fantastic stay, we loved everything about the apartments. The pool was particularly welcome after sightseeing in the sunshine! The staff were lovely and helpful, really couldn’t be more happy. Thanks to everyone there for making our trip to Lisbon so amazing.

Leisure

10/10

Exceptional

22 Jul 2024

David

Paradise in the city!

This apartment style hotel was perfect for our family of four. The rooms were clean and spacious. The staff at the front desk were very friendly and extremely helpful. The location is perfect in Alfama and the property is an absolute oasis to return to after a day of sight seeing.

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

Emmanuel

Good team.

Leisure Family_with_children

10/10

Exceptional

27 Jun 2024

Jessica

I’ve traveled a lot, and this place might be my and my family’s all-time favorite. The location is right in the heart of the action, but the rooms felt quiet and safe. The hotel is easy to walk to from the train station. The view from the pool was even better than the photos show. All the staff were warm and helpful. I was sad that we only had booked two nights. The only thing that might be a hardship for some is if you are walking from the train and you have rolling luggage, the hills are very steep and the streets are cobblestone, but don’t let that keep you from staying there. This place is great.

Leisure Family

10/10

Exceptional

14 Jun 2024

Elizabeth

Nice and spacious. Very clean and nice customer service. Property felt secure as well. Highly recommend!

Leisure Family

8/10

Excellent

05 Jun 2024

Verified traveler

Good location/restricted street

Good location in Alfama with great views. Street is restricted so only taxis can go there, Uber cannot. This would have been good to know before arrival. Lots of steps to get to apt but apt was clean and comfortable. Would have been nice to have maid service at least once in 10 days.

Friends_and_family Family

8/10

Excellent

22 May 2024

Lily Olivia Fischer

A really lovely apartment and great location to explore the rest of Lisbon from.

Leisure Friends

10/10

Exceptional

21 May 2024

Robert

We were in 1E on the 5th level with amazing 270 degree views of the river and city. Very nice, clean, modern, comfortable 1BR with living and dining areas and kitchen. Manager Luis was extremely responsive and helpful. Sr. Fado across the street offered a nice evening of dinner and fado. In the heart of Alfama, so it was an easy walk to many terrific sights. Highly recommended.

Leisure Partner

10/10

Exceptional

30 Apr 2024

Raouf Ali

With the exception of the slow-flowing drains in the bathrooms, the hotel was perfect: beautiful, exceptionally well located, incredible view from the pool area, well-equiped kitchenette, kind and helpful staff. I would definitely recommend it and stay there again.

Leisure Family

2/10

Poor

20 Apr 2024

Christopher

awful, after 8 hour flight w 2 small children my parents and my husband that had a knee injury there is no way into the property we had 6 suitcases! Our private taxi was not allowed to drive up to the hotel to drop us off its a private road we called emailed and no help and they refused to refund us! And the area did not look geeat! Do not book this hotel

Leisure Family

10/10

Exceptional

02 Apr 2024

Pedro

Gran experiencia.

Muy buena experiencia. El hotel es muy bueno y el barrio es genial. Con un poco más de calor se podría aprovechar mucho la pileta. Y Luis nos atendió muy bien

Friends_and_family Family

2/10

Poor

01 Apr 2024

Herlina

There was no precheck in reminder. There was NO COMMUNICATION or goodwill attempt to make sure that since i already paid the hotel accommodation cost. No attempt was made to reach me and make sure i have the necessary check in detail when I arrived late. I did not have a problem with Lisbon service apartments. Please make sure we can at least get some kind of communication at this time how they plan to rectify my hardship that night which was possibly recorded in their many cameras. Thank you.

10/10

Exceptional

18 Mar 2024

DOMINIC

Excellent place to stay

10/10

Exceptional

07 Mar 2024

Ana

Amazing apartment with amazing views. Great location with small restaurants and markets. Close to metro and trains

Friends_and_family Friends

10/10

Exceptional

02 Mar 2024

LINDA

Very clean, quiet and secure property. Reception was excellent!

Leisure Family

10/10

Exceptional

23 Feb 2024

Diana

The comfortable bed and swimming pool view

Leisure Family

10/10

Exceptional

17 Jan 2024

mahlojian fard

Good place to stay, we loved it

8/10

Excellent

06 Jan 2024

Kirsti

Overall, I was very happy with this property. The location was great, it was a good size, and the grounds were gorgeous. We stayed for over a week and had to chase the staff a bit to get the room cleaned. It would be helpful to provide dishsoap and an adequate supply of toilet paper for the stay.

Leisure Family

10/10

Exceptional

05 Dec 2023

Roman

Property was great, attention was excellent and very close to the train station.

10/10

Exceptional

03 Dec 2023

Julianna Maria

I loved this stay! Will be staying here again the next time I come to Lisbon!

Leisure Partner

8/10

Excellent

19 Nov 2023

Zdovc-de Cesare

The staff was very helpful, professional and kind.
The area is full of restaurants, nice wine bars, grocery stores. In walking distance to metro station and busses.
We would return to Tandem Hotel Apartments. We stayed at the part with the elevator, which was a real plus.

Leisure Partner

10/10

Exceptional

29 Oct 2023

Melanie

Lovely studio apartment in old part of Lisbon

The studio apartment was wonderful for two but could easily have accommodated 4. It looked newly renovated with a great kitchen, bathroom and second wc. Reception staff were friendly and helpful and there were large lockers for storing luggage in after checkout and before departure. The location was very quaint but was in quite a hilly part of the city. Would definitely recommend as long as you’re ok with hills/steps. That said Bolt was very inexpensive -€6 approx to the centre.

Partner

10/10

Exceptional

18 Oct 2023

Deborah

Excellent property and location and service.

Leisure Family

10/10

Exceptional

17 Oct 2023

Richard

Nice spot

Location was very good and on a street with several very good small restaurants.

Partner

10/10

Exceptional

09 Oct 2023

Fred

Beautiful apartment. Large, modern, quiet. Perfect place to rest after walking around Alfama. Front desk has day hours only, but they are very helpful. Beautiful garden by the pool, with the backdrop of the National Pantheon as a backdrop. Would highly recommend this place if you want to stay in the Alfama area.

Leisure Partner

10/10

Exceptional

03 Oct 2023

Pilar

I’d come back

The apartment is in the heart of alfama, the noise from the cruise ship is quite annoying but luckily it only happens once a day and just in the morning.

Partner

10/10

Exceptional

25 Sep 2023

Ziad

An amazing hotel and in an amazing location. The pool is amazing with amazing views. Yes all amazing

Leisure Family_with_children

10/10

Exceptional

11 Sep 2023

Jane

Great location and fantastic staff and customer service.
I would highly recommend

Leisure Friends

10/10

Exceptional

07 Sep 2023

Kimberly

The room was so spacious. The location was perfect and walkable to food and shopping.

Leisure Family

10/10

Exceptional

29 Aug 2023

Penny

Fantastic location

Very comfortable apartment in a beautiful location. Parking was a bit of a challenge and there were some small repairs needed on things in the apartment but otherwise it was really lovely.

Friends_and_family Family

8/10

Excellent

26 Aug 2023

Jacqueline Elizabeth

Fantastic location for exploring Lisbon. Luis on reception is great and was really helpful during our stay.

Leisure Family

10/10

Exceptional

21 Aug 2023

Loranne

This property is in a great location, close to restaurants, small grocery stores, metro, tuk tuks!!
It is clean, spacious and the pool has an amazing view!
We loved the Saturday Flea market up the hill.

Leisure Family

10/10

Exceptional

28 Jul 2023

Lisa

Wonderful place to stay — great location, clean and perfectly maintained throughout. Both inside and outside spaces were stunning and the staff were incredibly helpful. Would definitely go back if returning to Lisbon.

Leisure Family

10/10

Exceptional

12 Jul 2023

Joanna

Great place!!! Location was amazing, quiet and friendly neighbor surrounded by great restaurants and people! The 1 BR was spacious, clean and perfect t for a family of 4. The view of the national building was breathtaking!!!
Luis & Joana were super attentive and helpful!!!

Friends_and_family Family

10/10

Exceptional

08 Jul 2023

Elizabeth

We had an awesome stay here. It was beautiful, clean, and a great location. The pool was so tranquil and it had an amazing view. This place surpassed our expectations and we would absolutely come back.

Leisure Friends

10/10

Exceptional

06 Jul 2023

alex

The property was an excellent retrieve in the heart of Alfama. Loved the garden, with pool, and view from our room. Definitely an excellent experience in the heart of Lisboa.

Leisure Family

10/10

Exceptional

18 Jun 2023

Megan

Perfect location and wonderful, large room with a beautiful view from every window.
Loved having a full kitchen and washing machine.
The pool area is undeniably stunning.

10/10

Exceptional

03 Jun 2023

David

Just a delightful sanctuary in the middle of old world historic urban chaos

Leisure Family

10/10

Exceptional

18 May 2023

kathryn

Beautiful property unexpectedly nestled in the Alfama district. Several buildings form the suites which are apartments. We had beautiful views, lots of space , well equipped. Beautiful garden/pool area. Easy to walk into the downtown. Lots of local markets nearby and great Fado places!

Leisure Friends

10/10

Exceptional

02 May 2023

Julianne

We really enjoyed our recent stay at the Tandem Palacio Suites in the Alfama section of Lisbon. Our unit was large with a lovely small patio and amazing views of the river. It is very centrally located. I would caution, however, that Alfama is a very steep and hilly (We averaged something like 70 flights of steps per day.) It is not at all suited to anyone with walking difficulties. You may also want to request a suite on the bottom floor. Our suite had some elevator access, but it still required about 6 flights of stairs.

Leisure Family

10/10

Exceptional

13 Apr 2023

Karlo Rizada

Limited concierge presence but not needed

Leisure Family

10/10

Exceptional

11 Mar 2023

Shawna

Loved it

The apartment has everything we needed and lots of light from the windows. The garden and pool area offered a respite after a long day of exploring. Luis at the front desk provider first-rate customer service.

8/10

Excellent

04 Mar 2023

Matthew A.

Limited hours at reception. Great otherwise. Hard to navigate to the location with google maps due to road closures.

Friends_and_family Family

10/10

Exceptional

01 Mar 2023

Janine

It's quite beautiful. Loved the design and such a good location. Looks just like the photos. Did not disappoint. Loved my view. It was so quiet. All you need for a great stay. Felt very safe. Front desk very polite and friendly.

Thank you!!!!

10/10

Exceptional

01 Mar 2023

Irina

Big apartment

10/10

Exceptional

25 Feb 2023

Jane

Check in was easy and Louis was friendly and help with recommedations and info on public transport. The apartment was newly refurbished, very clean and spacious and had a view over rooftops to the river. We didn't use thepool as it was February but it was very clean and the area around it was very nice.
There are lots of steps up to the apartment and the area is lovely but very hilly.There are loads of restaurants on the doorstep. Would recommend Alfama Cellar but musr book.
Would have been nice to have some washing up liquid or dishwasher tablets and a tea towel, but not a big problem for us

Leisure Partner