Name: Castello Prime Suites
Address: Marquês De Ponte Do Lima 10, 10, Lisbon, 1100-336, PT

10/10

Exceptional

16 Jun 2026

Kevin

Everything was great. I know now to look at the holiday calendar to make it easier for us to get to the hotel.

Friends_and_family Family

6/10

Pleasant

28 Jan 2026

Clifford

The room was in good condition and the staff were very courteous

6/10

Pleasant

26 Oct 2025

Brian

Friendly staff, close to attractions, quiet and clean rooms. Very potent fragrances from cleaning products that was impossible to air-out of the room. Very gross hot tub with green water. Excellent views. The street outside the hotel was unpaved and foot traffic only. Graffiti, empty lots and abandoned buildings. Warm welcome from staff.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Nina

Great location in old town which is shabby-chic area. Yes, there are a lot of outdoor stairs to the suites but it’s a great way to keep up with your exercise! Lisbon itself is full of hills so be aware of this before going :) The staff at Castello are super nice & helpful. We loved our suite - very clean, bed was comfortable, so nice to be able to eat in when you want in the comfort of your pjs ;) Breakfast was included and was plentiful. We felt safe in the neighborhood and things you may see (drinking in the street, occasional individual getting high) happens in every country! Don’t judge, be polite and be happy you can afford to be on holiday - you will have a great stay! Nina L from Canada

Leisure Partner

10/10

Exceptional

20 Jul 2025

Anthony

Very nice property within walking distance of many key sights that Lisbon has to offer. Not the easiest to get to, but the amazing view and friendly staff make it worth it!

Leisure Family

10/10

Exceptional

05 Jul 2025

Laura

What a view at this hotel! We had a great stay, very close to the first stop on the famous tram. Need to go up steps to get there. Very clean and everyone was so nice!

Leisure Partner

10/10

Exceptional

04 Jul 2025

Hanna

So glad we chose to stay here! Cibele was kind and professional and made us feel so welcome. Thank you!

Leisure Family

10/10

Exceptional

02 Jun 2025

Kevin

Great location. Very quiet.

Leisure Family_with_children

10/10

Exceptional

22 May 2025

Laas

Loved this place it was cute, clean and the staff were so nice, my favourite part was the terrace it’s a great place to hangout and relax. Would definitely stay here again.

Leisure Partner

10/10

Exceptional

20 May 2025

Samridhi

This property is amazing and has great views! Staff were very helpful and accommodating. Breakfast was delicious!

The only problem were lots of stairs to get up to the property from street however once you get to the property, it definitely makes up for it!

8/10

Excellent

28 Mar 2025

Amberley

This hotel is a wonderful option for a cozy stay with the best views of the city!

Leisure Self

10/10

Exceptional

09 Mar 2025

Claire

A perfect find!

A lovely apartment with the added bonus of a really great continental breakfast each morning with fabulous views! And a spa pool & sauna too! Be prepared for steps & look out for the beautiful little restaurants close by!

Partner

6/10

Pleasant

05 Dec 2024

Verified traveler

Lovely views, very noisy

Firstly, the good points… beautiful views from the side we were on, breakfast was nice, staff were nice and helpful.

The bad points.. unfortunately, we had a few issues during our stay; the jacuzzi was cold, shower water was also freezing cold on a few occasions, dirty damaged blinds. The noise was terrible, whenever people sat out on the terrace, we could hear conversations word for word from our room, with all doors and windows closed. Also, on numerous occasions we could hear other guests having sex, using the toilet and their bathroom fan. I didn’t get a single full night sleep, as the noise was that bad that I’d be woken up through the night.

Great location because of the views, close to the castle etc. however, I would feel very unsafe walking around nearby on my own on an evening. Also huge flights of stairs leading up to it.

Partner

10/10

Exceptional

21 Jun 2024

Kudzai

Had a wonderful stay, the property is beautiful. It’s central without being super loud. Marcos was a great host. Highly recommend

Leisure Partner

10/10

Exceptional

30 May 2024

Anh

Marcos was an amazing host. We feel very welcomed. You get free breakfast and free all day coffee/tea. Super great. The room is very nice with modern equipment. Would come back here.

Leisure Friends

8/10

Excellent

03 May 2024

Verified traveler

Centrally located. Beaut

Friends_and_family Family

8/10

Excellent

22 Mar 2024

Robin

Marco and Raquel (sp?) were very gracious and generous with their time, recommending places to eat and visit. The apartment was beautiful, very nice breakfast every morning. We thoroughly enjoyed our stay and would recommend to friends.

Leisure Partner

10/10

Exceptional

01 Jan 2024

Susan

The hotel was nice, but the access from the street was very dark, no lighting. We felt a little unsafe

Leisure Friends

10/10

Exceptional

12 Nov 2023

Verified traveler

Sandeep and Clementina were excellent hosts! Room was excellent too. Would recommend A++

Partner

8/10

Excellent

24 Oct 2023

Michael

We loved waking up every morning we were there to a splendid view of Lisbon. The unit was very clean and well-equipped and very comfortable. The staff were super friendly and helpful. We genuinely enjoyed our stay. The hotel is fairly close the Baixa and the metro, however, there is no vehicular access to the hotel and a fair number of stairs to get there. Pack light! (we didn't) and consider it as a built-in stairmaster.

Leisure Partner

10/10

Exceptional

09 Jul 2023

Verified traveler

Quiet, Clean, Relaxing Accommodation

We really enjoyed our stay at Castello Prime Suites. The view from the deck is truly beautiful, and it was a pleasant surprise to find that the neighborhood is tucked away from the noise and bustle of the city—although it was still in walking distance from many great restaurants, historical attractions, and views of the river. The staff were welcoming, accommodating, and professional, our room was clean and stocked with amenities, the breakfast was delicious, and the cold jacuzzi pool was refreshing after long, hot days of walking around. All around, we had a very pleasant stay!

Partner

10/10

Exceptional

08 Jul 2023

Gretchen

This is a lovely hotel. When you walk into the entrance you immediately have an amazing view of the city from the open air lounge. The staff were very friendly and accommodating. The breakfast was plentiful and had a nice variety of foods. The appartement was lovely and very clean. We would definitely return!
Our only problem was with Expedia. They listed the room as big enough for four people. There is only sleeping space for three. At reception, they explained this to us and offered us the opportunity to see the space and try to figure out a solution. We had no where else to go, so we made do. Expedia needs to make this clear.

Leisure Family

10/10

Exceptional

10 May 2023

Sylvain

Recommended!

Friendly staff and great view! Worth the stairs :)

Partner

4/10

Poor

19 Mar 2023

Matt

The suit that we had was not clean and had terrible pluming, the sink in the kitchen was not properly installed so we got a foul smell coming up through the sink so we had to leave all the windows open at all times to keep it from smelling of sewer gas. the shower in the bathroom often was without hot water and the shower leaked so much we had to put towels all over the bathroom floor to stop it from leaking to the main room. its smelt of mould and mildew.

Leisure Partner

10/10

Exceptional

05 Jan 2023

Gyungmin

It was an amazing experience staying at Castello Prime Suite! The staff was all really nice and friendly. The breakfast with the view was a blast. The view from the room was breathtaking. Will definitely go back when I visit Lisbon again.

Leisure Self

10/10

Exceptional

29 Nov 2022

Toby

Marta and the rest of the staff were so welcoming. It’s a great location and you’ll love the view from the open deck bar area

Leisure Self

10/10

Exceptional

11 Sep 2022

Sharon

Our suite was very comfortable and clean with great views. The staff were friendly and helpful and checked that we had everything we needed. We really enjoyed our stay.

Partner

10/10

Exceptional

02 Dec 2021

Warith

I had a great time the views were amazing

Leisure Partner

10/10

Exceptional

01 Jun 2021

Verified traveler

Beautiful, panoramic views of the city. The room was spacious and well equipped. Separate bedroom and living room.

Leisure Family

10/10

Exceptional

07 Dec 2019

Verified traveler

This property is amazing. The view from the common area is probably the best you could get. Rui was amazing he was the best host we have ever had. We have a 18 month old daughter and he was so helpful with tips on where to eat and anything we needed. I would definitely recommend this place!

Thanks again Rui you made our stay so great!

Leisure Family_with_children

6/10

Pleasant

23 Nov 2019

Verified traveler

Underwhelming

This is not a hotel. It’s more like Airbnb with some extra amenities. Overall, place is nice and new as advertised, and is conveniently located; however there were a number of small issues that need to be worked out.

There’s no onsite management, and responsiveness via email was poor. The manager completely forgot about our airport transfer on our departure (invest in a calendar maybe?) One day we were woken up at 8AM to loud construction happening in the adjacent unit which was literally on the other side of the wall from our bed. Also, our toilet seat was completely disconnected (not a huge issue, but they couldn’t manage to fix it during our 5 night stay). Bed was a full not a Queen, and not super comfortable.

The pool / sauna area are really nice. However, there are no towel hooks anywhere in the entire place - including the rooms. We had to string towels around our unit creatively.

The fire pit didn’t work when we tried to use the terrace. The next day the maintenance guy said he knew the gas was out but didn’t know how to change it. Oh well! Note: terrace faces away from the river/central Lisbon. Still a decent view.

We had to ask for little things like coffee beans for the in-room espresso machine, extra towels, and shirt hangers. There is not daily room cleaning, so make sure you catch someone in the AM when they are onsite. There is no “winery attached” as stated, but they have wine you can buy, but it’s cheap wine, not worth it.

Partner

10/10

Exceptional

17 Oct 2019

Verified traveler

Great location, close to the castle but away from the busy hustle and bustle in Baixa. Newly renovated and kind, considerate owners. Rui was great and extremely helpful!

Leisure Partner

8/10

Excellent

14 Oct 2019

Verified traveler

Great location but be prepared to climb stairs with luggage to the property since the road is closed due to construction.

Leisure Partner

10/10

Exceptional

28 Jun 2026

Anthony

Très bon séjour, idéalement positionné pour profiter du centre ville.

10/10

Exceptional

16 Jun 2026

Frédéric

Nous avons séjourné 3 jours dans ce lieu offrant une vue spectaculaire sur Lisbonne. Les instructions étaient claires. Nous avons découvert la ville de façon optimale du fait de son emplacement privilégié. Nous avons profiter aussi des services de ce lieu cosy et plein de charme. Le petit déjeuner est bon et varié et le coin balnéothérapie est top pour relaxer après avoir grimper toutes ses marches. Un bémol sur ce logement : les sols sont mals isolés et on entend le voisin du dessus marché. Et le sauna etait hors services. Dans l'ensemble cetait un magnifique choix je recommande vivement.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Sussi

Dejligt hotel, skøn tagterrasse og boblebad og god morgenmad. Venlige personaler.
God beliggenhed tæt på sporvogn 28 ende station mm. Party område tæt på.
En ting der kunne forbedres var et skilt ved trappen man skulle op ad for at komme til hotellet.
Vi rejste som par og anbefaler dette hotel - vi har faktisk allerede booket det igen til vores sidste dag i Portugal i morgen.

Partner

10/10

Exceptional

02 Jun 2026

Laura

Schönes Apartment mit tollem Ausblick. Sauberes Zimmer und Bad, sehr gemütliches Bett, toller Ausblick.
Sauna war leider defekt, den Whirpool konnte man privat nutzen. Es gab ein paar Schönheitsfehler, das Frühstück war klein aber Ausreichend.
Jederzeit Kaffee verfügbar.

Wunderschöner Blick von der Terasse, sehr freundliches Personal

Partner

8/10

Excellent

17 May 2026

KARINE

O lugar é lindo, mas foi difícil encontrar! O Uber não chega até a porta e tinha uma escada gigantesca. Como estávamos com malas, isso foi ruim. Lisboa tem muitas ladeiras! Contudo, o atendimento foi maravilhoso! O hotel tem um quarto ótimo e a visão é linda!

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

Josefin

OK boende. Mycket trappor, men fin utsikt. Poolen hade så mycket klor i sig så den gick inte använda utan att det stack i ögon och näsa.

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Karin

Es war alles wunderbar, nur etwas zu laut, vor allem in der Früh, wenn andere Gäste in ihren Zimmern und im Flur gelaufen sind.

8/10

Excellent

25 Feb 2026

Stéphane

La chambre est très jolie et très bien agencée, la terrasse est super agréable et l'hôtel est idéalement situé pour découvrir la ville, nous n'aurions pas rêvé mieux, le personnel est hyper agréable et aux petits soins, nous avons apprécié la charmante attention, par contre voisins du dessus et chambre bruyante, nous n'avons pas beaucoup dormi sur 3 jours à cause des allers et venues du dessus et de la mauvaise insonorisation, gros soucis aussi concernant les odeurs de canalisations, ne soyez pas non plus perturbés par le quartier qui tient plus du nom mans land que du quartier touristique, au moins c'est calme, sans les odeurs et le bruit le séjour aurait été vraiment parfait

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Jaume

Preciosas vistas desde la terraza/lobby.Apartamento muy nuevo,desayuno óptimo.Gracias a Ana,Gonçalo y a Housekeeping!

Leisure Family

10/10

Exceptional

24 Nov 2025

Julia

Sehr schöne, saubere Unterkunft mit einem tollen Blick über Lissabon. Das Gebäude ist sehr hellhörig. Das Bett sehr gemütlich. Die Unterkunft ist nur über zahlreiche Treppen erreichbar, was man bei der Buchung beachten sollte. Das Frühstücksangebot ist reichhaltig und es stehen dauerhaft Kaffee und Wasser zur Verfügung. Wir kommen gerne wieder.

6/10

Pleasant

19 Oct 2025

Irma

Voor een aantal dagen een prima verblijf. Locatie op zich goed alleen bereikbaar via veel trappen. Onderhoud kan beter. Verder goed ontvangen en vriendelijk personeel. Ontbijt en zwembad oke.

Leisure Family

10/10

Exceptional

24 Sep 2025

Irma

Todo el recibimiento, desayuno y areas comunes impecable

Leisure Family

10/10

Exceptional

22 Sep 2025

Félix

Super chambre optimisé et accueil impeccable seule Bémol est la situation sur colline pas évident pour clients. Se serait bien de le signaler pour ceux qui n’ont pas de forme physique !!!sinon au top!!👍👍👍

Leisure Partner

6/10

Pleasant

16 Aug 2025

Caroline

Hébergement nickel , personnel très bien.
Les alentours paraissent peu sécurisés pour 2 femmes seules mais non loin des sites à voir

Leisure Family

10/10

Exceptional

06 Aug 2025

Verified traveler

Great short stay in Lissabon! Surroundings/location are not ideal but the hotel is great!

Partner

8/10

Excellent

28 Jul 2025

Rebecca

Wir haben für 5 Nächte ein kleines Zimmer gebucht. Die Anreise war soweit unproblematisch, etwas zwielichtige Gegend, viele Treppen, was aber zu erwarten war in der Altstadt. Leider hatten wir Schimmel über dem Fenster und an der Wand. Wir konnten die Hotelmanagerin direkt nach dem Einchecken gegen 0 Uhr noch erreichen und haben uns darauf geeinigt am nächsten Morgen kostenlos wieder auszuchecken, da das Hotel komplett ausgebucht war und wir kein anderes Zimmer bekommen konnten. Trotz der Enttäuschung über das Zimmer, ist die Unterkunft uns auch positiv in Erinnerung geblieben aufgrund des wunderschönen Ausblicks von der Dachterrasse direkt neben dem Frühstückssaal. Das Frühstück war auch gut gewählt. Da wir das Problem soweit mit der Hotelmanagerin lösen konnten und unser Geld zurückbekommen haben, trotzdem 4 von 5 Sternen.

Leisure Friends

8/10

Excellent

02 Jun 2025

Daniel

Hellhörig die zimmer.

Leisure Partner