Portugal
, Lisbon 
Jamielyn
Check in was confusing, there was only a machine and not very user friendly. We got the code to our room which happens to be next door, ground level, so we can hear anyone going by. The other rooms are up the stairs in the main building and would have been difficult with heavy luggage. Even though we were next door, you can hear the sound of anyone going up and down those stairs. The first night, after a long day of walking, we sat on the sofa and was bitten by a bed bug. We tried to capture it in a photo but lost it on the B&W tile floor. We would check the bed every day and slept over the sheets for the remainder of the trip, but only saw the bug on the sofa. We never used the sofa again. The do not disturb sign would constantly be dropped from the door handle and would come home to the room being cleaned without our permission, we started using tape to hold the sign on. The bed may have been one of the worst, but maybe because we were not in the sheets or using pillows since we saw the bed bug. The bathroom always old but the kitchen was nice and well stocked with items. On the last day, there was a couple lost and confused on where the hotel and check in was and had to help them to the machine. Location was ok but long set of stairs to and from any of the main areas. I would not recommend.
