Name: NYX Hotel Amsterdam Rembrandt Square
Address: Amstelstraat 17, Amsterdam And Vicinity, 1017 DA, NL

10/10

Exceptional

15 Jul 2026

Sarah

Yes. Staff immediately came and got our AC cooling very satisfactory. Did not eat bfsdy

4/10

Poor

14 Jul 2026

Lionel

I would not recommend
When looking under the bed there is cookies packaging , not cleaned up
Room was very very small
The phone inside the room to call the reception was not working
The internet keep disconnecting and was slow
And on the top of that we got bite with mosquitoes at night
The gym is in construction which is not disclosed
Hotel staff got an attitude when we addressed the issues
The restaurant of the hotel is not very good too
Anyway never again the Nyx

Family_with_children

10/10

Exceptional

10 Jul 2026

Jermaine

Amazing stay, location is perfect.

Friends_and_family Friends

4/10

Poor

10 Jul 2026

Xiao

As someone who travels frequently, I have stayed at many NYX and Leonardo Hotels over the years. I rarely leave negative review. Unfortunately, this stay was a real disappointment.

The Positive: The hotel has an excellent location, with restaurants, bars and attractions all within walking distance.

However, this time, the service completely let it down . On our first evening, we asked reception for slippers and were told that only housekeeping could provide them, we were asked to request them again after 8:00 am the following morning.

I called before 8:00 am, but by the time we left nothing had arrived. I asked to leave the slippers in our room.

When we returned at around 4:00 pm, I asked if they had been delivered. Instead of checking, the receptionist simply told us to and check the room. It’s a simple call to housekeeping, but they refused.

Back in the room, not only were there no slippers, but neither of our two rooms had been serviced, despite it already being 4:00 pm.

When I called reception again, I was told the hotel had completely run out of slippers because their delivery had not arrived. If that was the case, why wasn’t I told this when I asked reception face to face just minutes earlier? Instead, I received two completely different answers within five minutes.

This made us feel like an inconvenience rather than valued guests. The inconsistent communication, poor attitude at reception, and unserviced rooms made this the biggest disappointment of our trip.

Friends_and_family Family

4/10

Poor

09 Jul 2026

Jon Frederick

Busy location but artwork is interesting.

Partner

10/10

Exceptional

06 Jul 2026

John

Great location and the staff were super friendly! I would definitely stay at NYX again!

Friends

8/10

Excellent

04 Jul 2026

Julien

La chambre était propre mais très humide (notre ventilation dans la salle de bain ne fonctionnait pas). Aussi nous avons trouvé que les oreillers étaient trop épais et ferme.
Le personnel de l’hotel est très agréable et serviable.

Partner

6/10

Pleasant

01 Jul 2026

Martha

Centrally located to restaurants and trams. However, the area is very loud due to it being close to Rembrandt square. Staff was friendly but took multiple

8/10

Excellent

26 Jun 2026

Nena

Amazing staff!

10/10

Exceptional

25 Jun 2026

Rachael

It was great:), would come back w no hesitation

Self

10/10

Exceptional

22 Jun 2026

Nathaniel

Great place to stay in Amsterdam! Really cool art and walk distance to May places on the city

10/10

Exceptional

21 Jun 2026

Shaun

I thoroughly enjoyed my stay at NYX, I have nothing but praise. Great location, excellent staff and the room was excellent. I'd only say I would have liked hand wash in the room alongside the shower gel.

Partner

10/10

Exceptional

21 Jun 2026

Heather

We would definitely stay again. My husband and I spent a weekend here after a business trip. Easy self check in and gorgeous rooms. We loved the boutique feel. A lot of cute amenities like bags of licorice and popcorn for free and the lobby. The hotel bar was also super cute. We did hear some noise from the nearby area of bars, but it was minimal and I will caveat with it was the day of a huge soccer match. Very centrally located.

Partner

10/10

Exceptional

17 Jun 2026

Behnam

Everything was great, location, location, location. The only problem was an unstable A/C, which finally was fixed.

Self

10/10

Exceptional

11 Jun 2026

David

Clean room and quiet. Great new breakfast area. Location is excellent

Business

8/10

Excellent

07 Jun 2026

Marissa

Excellent location! Like that it’s nestled away from the noise of Rembrandt Square. Staff was helpful in getting tv fixed. Does not have fridge or small amenities like disposables which I for once needed but didn’t want to go downstairs and ask staff. Reconstruction was occurring so hardly checked out the communal areas.

Family

6/10

Pleasant

07 Jun 2026

Rhonda

The pros of the place where that the staff were amazing and it is a beautiful property
They had just renovated a new kitchen and bar area, which was wonderful
Again, the staff were amazing and helpful

However, the cons are that a mattress kept sliding off the platform. The pillows were so huge. You couldn’t even put your head on them without straining your neck. And they did not have any face/ wash cloths. Maybe that’s a thing in Europe, but I have not experienced that before.

Friends

4/10

Poor

04 Jun 2026

Joseph

Not great!! I booked a room at the Eden Hotel because I thought it was old and charming, and when I arrived, my room was in the NYX Hotel, which was not at all charming. Very confusing and disorienting to go up and down hallways and stairs through 2 different hotels, and try to figure out which entrance your cab will be at. We asked for clean towels on two occasions and even offered to carry them up ourselves from reception, but were told they would deliver them to our room for us. No towels ever showed up, and we were forced to use wet damp towels for 2 days (we had water on the floor in the bathroom from something leaking every day) so always damp towels! Hotel location was OK, but that’s about all I can say was a positive for the hotel. The hotel was under construction, which I did not know when I booked it, so maybe that is why there was so much chaos about the accommodations. Would not stay there again.

Friends_and_family Friends

2/10

Poor

04 Jun 2026

Nina Alida

Qw

8/10

Excellent

03 Jun 2026

MAGALI

Nothing major really!
But on our second day we left the room at 9am, and when we came back from our day errance around 5.30pm to chill for a bit , the room has not been cleaned , the housekeeper then showed up at 6.30pm when we were relaxing before going back out for diner ... we refused service and had to ask for clean and dry towel...( that were provided instantly)
Other than that weird housekeeping schedule .. and the fact the young staff at the desk was unable to give any information regarding , restaurants, Tram information or other classic tourist questions, the bed were super confortable , the location is perfect and we had a great time overall ...

Friends

8/10

Excellent

02 Jun 2026

Leslie

I really enjoyed my stay. My room was comfortable and clean. The only thing I had issues with is the room was very dark. I hope there are rooms that have a little more light. Location is great and the staff is lovely.

Self

6/10

Pleasant

30 May 2026

Thomas

Hotel is in Rembrandt Square and as such the area is very busy with lots of dining and other Amsterdam amenities. However hotel lobby was closed due to construction and staff seemed ambivalent about guests. Room was very small and poorly lit. Due to the construction there were no available hotel amenities.

Family

10/10

Exceptional

25 May 2026

Louis

👍

Partner

8/10

Excellent

24 May 2026

Amy

Definitely do not pay for the buffet !!! It was horrible and the same every morning . Everything else was great !

Friends_and_family Friends

8/10

Excellent

23 May 2026

Teri

Room and bathroom are so small. More suitable for budget travelers.

Family

8/10

Excellent

22 May 2026

Paul

Staff were friendly and helpful. I wouldn’t bother paying for the breakfast. Sub par and expensive compared to other options. Room was small but I didn’t expect anything different. Overall I was pleased with my stay for the price

Friends_and_family Family

8/10

Excellent

20 May 2026

Chloe

All in all, we had a pretty good stay, but our bed was sunken in the middle. We were only here for three days so we didn’t ask to change our rooms but if I were to stay here again, I would make sure the bed was OK before settling in. With that being said, the location is absolutely incredible. If you’re looking to not spend much time in the room, this is a great spot! The square is great for couples or people who wanna sit outside on a patio there are also some really great clubs and everything is walking distance from here without it being too busy or loud outside of your hotel.

10/10

Exceptional

19 May 2026

Marc

Room was clean with a lively view of the canal scene. Enjoyed the extensive windows that fully opened allowing fresh air. Bed was a bit broken down. Breakfast was excellent with a large variety of items. Location was great with easy access to the tram

10/10

Exceptional

18 May 2026

Donavan

Awesome property, close to restaurants.

Family

8/10

Excellent

17 May 2026

Shahbaz

Great staff. Very helpful and friendly. Loved staying there. Close to everything.

6/10

Pleasant

17 May 2026

Gabriella

After initially booking to stay in the Eden hotel, our booking was changed to the NYX without notice or explanation. The NYX was undergoing substantial renovation at the time so there was not much of the hotel to experience outside your room. A positive was that guests could use the facilities at the Eden.

The room was nice; loved the decor however there was no mini fridge and the shower was blocked with hair and dirt which caused flooding in the bathroom.

The staff were friendly but not attentive and issues raised were not fixed promptly. For example, it took over 24 hours to address an issue with the TV and the shower issue was not resolved - the housekeeping team disregarded it and said it was a maintenance issue. We ended up unblocking the drain ourselves.

The hotel is perfectly located and in walking distance from a lot of attractions, shopping, restaurants and nightlife. Unfortunately this does mean the rooms are noisy at night as the windows are very thin.

Overall, the NYX served its purpose as a place to get ready and sleep but we did feel like second rate citizens compared to guests at the sister hotel, The Eden.

Friends

10/10

Exceptional

14 May 2026

Tianna

The hotel was under renovations but the location was very convenient the hotel was clean and nice. Also Irina in the front desk was so nice and helpful. I would definitely recommend this hotel 100%.

Friends

10/10

Exceptional

10 May 2026

Rhonda

We booked because of location, and were rewarded with an lovely stay and experience. The staff was exceptional.

8/10

Excellent

09 May 2026

Elisabeth

Our room was clean and spacious. However, we faced the street and it got very noisy at times. Great location for walking or catching the tram. Breakfast was ok . The regular European choices. Didn’t like the construction that was going on,

Partner

8/10

Excellent

05 May 2026

Nigel

(1) It's on Rembrandtplein, a street leading off Rembrandt Square. Another hotel named 'Rembrandt Square' is conspicuous in the square. The location of the NYX needs to be emphasized. (2) The bathroom had a tub and a shower. No instructions for their use was provided. (a) We finally determined that the circular control on the side of the tub controlled the volume of water entering the tub -- if the tub was selected. (b) Confusingly; it also operated the drain. Alas; the drain is slo-o-w. Is it blocked? (c) the upper control on the wall switched between tub and shower (d) it also controlled the shower's flow -- we think. (e) the lower control influenced the shower's water-temperature, with the slightest touch changing from tolerable to scalding.

Partner

8/10

Excellent

02 May 2026

Lisa

They have a pizza oven in the lobby where you can make a frozen pizza!

6/10

Pleasant

02 May 2026

Andrew

Hardest bed ever. Tough to sleep on.

Partner

6/10

Pleasant

24 Apr 2026

JAMES

Sink blocked and no one was able to unblock it during our stay. Some key light bulbs needed replacing.

Partner

8/10

Excellent

23 Apr 2026

Brenda

Centrally located. Can walk everywhere. Everything is self-serve. Enjoyed our stay.

Friends

8/10

Excellent

22 Apr 2026

Janet

The hotel was very nice. We loved the location.

Partner

10/10

Exceptional

21 Apr 2026

Derek

The property was being renovated, which I did not know when I booked. It was not really an issue, but made it hard to find.
The AC did not function, but the window opened.

Partner

10/10

Exceptional

13 Apr 2026

Angelo Gabriel

Classy room with lots of space!

Partner

10/10

Exceptional

06 Apr 2026

Ben

Excellent location with bars and cafes nearby. Staff were lovely

10/10

Exceptional

12 Mar 2026

Rosa

Front lobby team was great ! Friendly and very helpful with helping me navigate to get around ! Maria and another gentleman were very kind to answer my many questions on the area ! Thank you ! I enjoyed my stay !

10/10

Exceptional

18 Feb 2026

Julia Claire

Online everything! Check in/out, directions. Comfortable clean hotel, great breakfast

Family

6/10

Pleasant

14 Feb 2026

Volker

Issues:
1) Lobby was under construction and we were not informed when booking
2) I selected a hotel filter for hotels with Parking. It doesn't have its own parking. Public garage across the street is 90 Euro a night. Would be good to know in advance
3) Overall happy with the room but furniture/finishes and common areas (hallways) were all pretty outdated

Leisure Pet

10/10

Exceptional

18 Jan 2026

Alexandria

Great location, great facilities, would definitely visit again.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Jennifer

Staff was very kind and helpful. Location is amazing. Central to great restaurant, bars and shopping. Room was much bigger than expected with a view of the canal.

8/10

Excellent

04 Jan 2026

Jeffrey

Room was very clean. Staff was helpful and polite.

Leisure Partner

8/10

Excellent

02 Jan 2026

David

Yes

Partner

10/10

Exceptional

28 Dec 2025

Maximus Carter

Really nice hotel. Very welcoming staff upon entry and check in and check out. Very helpful throughout my stay here. The room was large, lots of space and storage and also very clean. The main property was very nice and clean along with being a nice posh but relaxed atmosphere. Really impressed and would definitely use some time when arriving to look round and see all the amenities that come with this amazing hotel!

Leisure Partner

10/10

Exceptional

25 Dec 2025

Jess

This property and its adjacent, attached second hotel, the Eden, had undergone a reorganization right before we got there. So we weren't even staying on the side we expected. But our room was lovely, and the staff were helpful. Overall, this was an excellent stay.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Jaime O

Perfect!

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Michael

Would book again

Leisure Self

8/10

Excellent

11 Dec 2025

Elizabeth

The room was clean & comfortable. The hotel was undergoing a change in ownership. The day we arrived, construction was underway, computers didn’t work & staff was understandably stressed. Also, we didn’t know we had an additional City Tax to pay upon check-in.

Leisure Partner

10/10

Exceptional

08 Dec 2025

michael

Friendly staff. Quiet and clean. Great location. Would book again!

8/10

Excellent

07 Dec 2025

Zunaid

Nice property, lovely staff. The rooms have an interesting design, but very small. The bathroom layout is uncomfortable, a simple example is you cannot sit properly on the toilet seat because the toilet paper holder is in the way. The glass door in to the bathroom was clearly in need of a clean.

Business_and_leisure Partner

6/10

Pleasant

06 Dec 2025

Terri

Room was older and the bathroom had no fan so it was humid in there after every shower. The first night the room was mildly clean but got better the second night.

Business Self

10/10

Exceptional

04 Dec 2025

Tyler

No other comes close

Leisure Partner

10/10

Exceptional

02 Dec 2025

Garry

Clean hotel, location and staff

Leisure Family

10/10

Exceptional

02 Dec 2025

Kirtan K K

Check-in and checkout experience extremely smooth and easy with their machines. Perfect location. The room was a great size, wihh the beautiful view to the canals.
I only missed having a mini fridge in the room.

Leisure Self

6/10

Pleasant

01 Dec 2025

Brandon

Great location and staff were friendly. However, seemed a little overpriced for what it was. The rooms could use a good deep clean, and even after housekeeping came, it could have been cleaned better. The hotel is not soundproof at all, so was woken up several nights from people either outside or in the hallways/other rooms. The lobby and lower floor look nice, but as soon as you move into the room areas it feels more like a cheap hotel. I probably wouldn’t stay there again

Business_and_leisure Self

10/10

Exceptional

01 Dec 2025

Faye

Really good location, lovely decor, nice atmosphere.

10/10

Exceptional

28 Nov 2025

Glenn

Great hotel

10/10

Exceptional

22 Nov 2025

Gregg

Good staff, great location, nice rooms

Friends_and_family Family

4/10

Poor

20 Nov 2025

Zain

Room was not as clean as I would expect for a 4 star hotel
Phones in the room did not work
Overall the hotel didn’t seem we’ll maintained

Leisure Partner

6/10

Pleasant

17 Nov 2025

Dustin

I enjoyed my stay overall. The room was clean, and the hotel’s location was excellent—close to almost everything I wanted to visit. The buffet breakfast was very good and a highlight of my stay.

The only downside was the noise at night. I was in Area C on the 2nd floor on a Sunday evening, and I heard a lot of noise from the street—cars and people leaving nearby bars early in the morning. It made it hard to get a good night’s rest.

Great hotel in many ways, but light sleepers may want to request a quieter room.

Self

10/10

Exceptional

12 Nov 2025

Nina

The property was well-maintained, the staff was very helpful and the rooms were quite spacious. The only comment I have is that the restaurant was not open for dinner and I believe it was under renovation. The property could also use a fitness center.

Leisure Family

6/10

Pleasant

10 Nov 2025

PRIYANKA

Staff were great, professional and very helpful.

Room was bit tight..and wall paper was making it very dark ...though there were few lights..

In the washroom..there weren't any provision to keep toiletries and fresh clothes to wear after the shower..

For a couple it was tight overall.

But the cleanliness was super.
I loved the way we were greeted by the staff.
Super professional.
The gentleman at the reception was very kind to book our inland tours and taxi to airport.
Bottom line...This Hotel is great..
Best bank for your buck..

Leisure Partner

10/10

Exceptional

06 Nov 2025

Claire Louise

Clean room, staff, amenities

Leisure Family

10/10

Exceptional

06 Nov 2025

Robert

Great hotel. The room was clean and comfortable. The in house bar is fun with a great bartender and friendly people. The entire hotel staff is great!

Friends_and_family Friends

10/10

Exceptional

05 Nov 2025

Ashley

We really enjoyed our stay here. Friendly staff and stylish room, and very comfortable bed. Would stay here again!

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Cindy

Rooms were clean and very comfortable.
Did not eat in the restaurant, except to get coffee.
Very good location next to Rembrandtplein and on a tram route. Approx 1 mile from Centraal station.

Friends_and_family Friends

8/10

Excellent

31 Oct 2025

Majid

Overall good. The bathroom drain smelled, was partially clogged and the bathroom door was French.

Leisure Family

8/10

Excellent

31 Oct 2025

Deborah

Lovely room (Executive Double) but as per previous reviews there is so much noise from outside! We were on the 5th floor and had a lovely room, but we were woken because of the deliveries outside. Not the hotel’s fault at all but did make our stay less enjoyable.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Patricia

Room was beautiful and hotel staff was wonderful and the location was beautiful on the water!

10/10

Exceptional

27 Oct 2025

Kent

Hotel Eden was a great experience. The hotel was very clean and well kept, staff were all very friendly and the location was excellent. Being right next to Rembrandt Square was so convenient! We will definitely be back!

Leisure Partner

8/10

Excellent

26 Oct 2025

Jesus Montemayor

The bed was not very confortable.

Leisure Family

10/10

Exceptional

26 Oct 2025

Stacy

Amazing thank you

10/10

Exceptional

25 Oct 2025

Jennifer

Lovely place to stay, very close to Rembrandt Square

Business_and_leisure Partner

10/10

Exceptional

25 Oct 2025

Samantha

The hotel was in a convenient location- close to major train/metro stations and easy to walk to major sites without any issues. The hotel was clean and so were the rooms. Bedding was surprisingly comfortable and the AC and heat both worked. There’s also a safe in the room for your valuables, passport. The walls and doors are quite thin though so it’s a bit alarming when people close them late at night and you can hear everything from the hallway.
Staff were friendly and very helpful. Check in and check out were very easy.
Breakfast buffet was good -paid for this in advance and worth it. There was a good variety and options for dining. Nice to be able to grab something in the morning before you head out to see sites for the day. Food was well prepared. Overall, great stay. Would stay there again.

Leisure Self

8/10

Excellent

21 Oct 2025

Brittany

Our room got upgraded with was nice. I liked it and would stay again. I was able to walk everywhere because it was in the heart of Amsterdam. The staff was really nice as well.

Leisure Partner

8/10

Excellent

20 Oct 2025

Dennis

Room was clean. When we needed more towels, we had them within a few minutes. We had an extended stay and we opted to not have the room cleaned daily. We won’t be doing that again as we had to ask the staff to take out trash daily. Staff were friendly and helpful. AC worked well. I loved the waterfall shower.

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Sidney

Room had a drainage problem and required attention that was not received

Leisure Partner

10/10

Exceptional

16 Oct 2025

Brenda

This was a lovely room in a great hotel. The layout is a little bit strange with the tub and shower being enclosed off from the rest of the room with a glass wall, but we quickly got used to that. Overall, it was a wonderful place to stay.

Leisure Partner

10/10

Exceptional

12 Oct 2025

BHAVINI

Great experience. Breakfast was good. Only issue I had was the room faced to the street with no soundproofing on the windows, it became difficult to have a good night’s sleep. Fighting and shouting going on all night. Okay for a younger person but not for anyone 40+

Leisure Friends

8/10

Excellent

12 Oct 2025

Brenda

Hotel is walkable to canals, dining and museums.

10/10

Exceptional

11 Oct 2025

Jesse

We stayed in room 212. Nice room, very clean. The king bed was very comfortable. Everything in the room worked. Wi-Fi speed was good. The TV had easy to access the HDMI port for playing our movies and shows. The bathroom was very clean. The doors were opaque glass double doors with no knob and not lockable. A bit unusual, but not a problem.

The location of the hotel is excellent. In the heart of the city. A 2 minute walk to the tram stop, and the area is full of shops and restaurants.

Breakfast was also good. Large selection of foods and beverages.

We would definitely stay there again, but would ask for a higher floor. The room was very close to a coffee shop (just coffee) that had outdoor seating. We could occasionally hear a group talking loudly even after 11pm.

10/10

Exceptional

11 Oct 2025

Christopher

comfortable clean rooms and excellent staff. great bar

Leisure Partner

10/10

Exceptional

10 Oct 2025

Miss

The room was gorgeous and really comfortable. We didn't experience and trouble with noise.
Great location for Carre.

Partner

10/10

Exceptional

08 Oct 2025

Michael

Great location. Staff was friendly and the room was clean. Good choice.

Self

10/10

Exceptional

06 Oct 2025

Jessica Renee

Absolutely incredible stay. The room with the canal view was so beautiful. So many walkable things nearby; dining, bar, clubs, cafes, souvenir stores. 10 min walk to the Palace center. Definitely retuning

Leisure Friends

10/10

Exceptional

05 Oct 2025

Melanie erin

This was a great location - close to many dining options. Nice room and service was great. I would recommend this hotel

Leisure Partner

8/10

Excellent

03 Oct 2025

Samantha

Great location, staff were great & answered my questions very helpfully and cared.
Breakfast was the best! Wish I could have stayed longer 😊

Leisure Self

6/10

Pleasant

02 Oct 2025

Paula Louise

It was clean, vent did not work in bathroom not enough tea and coffee facilities plug in bath loose. We were advised we had been upgraded but we do not believe that to be the case. Bedside tables too small to hold items. Some staff very helpful others were quite the opposite.
Would not stay there again

Leisure Partner

6/10

Pleasant

01 Oct 2025

Hector L

Upon arrival, the initial interaction with the staff proved to be less than satisfactory. Following room allocation, we discovered bloodstains on the top cover, which were subsequently addressed by the cleaning staff. We experienced delays in receiving essential amenities, including bath towels, bath tissues, and bottled water, requiring multiple requests to the lobby reception. Furthermore, the room was not serviced on Tuesday, and despite anticipating service on Wednesday, it remained uncleaned. While the hotel's aesthetic is appealing, the overall experience was disappointing, leading us to conclude that the establishment is overpriced and under-serviced.

Leisure Partner

8/10

Excellent

27 Sep 2025

Sean

Hotel was in a good location. And room was a great size and facilities.we had an issue with bedding that was disappointing. Though the staff did respond and apologised. Would stay again.

6/10

Pleasant

26 Sep 2025

Stephen

Disappointed with the room (185). Disagreeable smell. Room was large, but only one small chair, no luggage rack, poorly designed. Bathroom and amenities very good. Excellent breakfast.

Leisure Family

10/10

Exceptional

25 Sep 2025

Elizabeth

Very friendly staff, spacious room

Leisure

8/10

Excellent

25 Sep 2025

Karen

Modern, clean and centrally located to dites, shopping and restaurants.