Leonardo Eden Hotel Amsterdam City Center

Netherlands , Amsterdam and vicinity
AMSTERDAM, Amstel, 144
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50 reviews shown

6/10

Pleasant

08 Mar 2026

Chelsie

The window in our room was into the hallway where people were walking to their rooms. It was v uncomfortable and awkward.

Also the pillows are horrific

4/10

Poor

23 Feb 2026

Sabina

My stay at Leonardo Eden Hotel was unfortunately disappointing.

The location is great — very convenient and easy to get around the city — but the overall experience didn’t meet expectations. The rooms didn’t feel thoroughly checked or properly maintained, and cleanliness was inconsistent. I repeatedly had to ask for cleaning, fresh towels, and sheets, which shouldn’t be necessary during a stay.

It felt like attention to detail and guest care were lacking. I really wanted to love it because the location is so good, but overall I left feeling quite disappointed

4/10

Poor

23 Feb 2026

Sabina

6/10

Pleasant

17 Feb 2026

Rakiatou

We’ve been coming here for the past 3 years and always request the same room. Unfortunately, we didn’t like the room we were assigned this time. They probably gave our room to someone else

10/10

Exceptional

10 Jan 2026

Kevin

Lovely rooms with comfortable beds. Friendly staff and good facilities. Great location, easy to access the city.

Friends_and_family Family

8/10

Excellent

06 Nov 2025

STEPHEN

The apartment space was well laid out and the view was amazing as it was on the third floor. There was a separate bedroom, the toilet and a small sink were close to the front door away from the main living space. The bathroom was not in the bedroom, but off the main living area. Plenty of towels were provided. We were informed that there would be no housekeeping service unless we requested something which was fine for us.

Now to the not so good, the apartment was on the third floor, with no lift, the three flights of stairs became more narrow with turns at the bottom making it tricky to carry more than a single bag. There were bannister rails. The common areas are in need of a degree of maintenance - deep cleaning, decorating etc. inside the apartment there was no soap in the toilet which was a surprise as it was provided in the shower room. There were no hooks or towels rails in the toilet. In the shower room there was a single towel rail but some hooks would be useful to hang
dry clothes or a second wet towel. In the kitchen area there was dish soap, but no plug for the sink, nor any cloths of any kind. We did not try the microwave or extractor fan or the hob. If you like anything other than expression coffee from the supplied machine, the cups are tiny. We borrowed some bigger ones from the bar in the main building. The beds were comfy and the linen clean. Despite the issues we had a great stay and the location was excellent,

Leisure Partner

10/10

Exceptional

28 Aug 2025

Sue

Great location to get to train and tram stops; nice roomy apartment; well supplied with coffee machine and pods etc

Leisure Family

10/10

Exceptional

01 Jul 2025

Patrick

We stayed in an apartment unit, and enjoyed it. Lots of space, good furnishings, very clean.

Leisure Family

8/10

Excellent

19 Jun 2025

Harriet

Great centrally located apartments attached to the main hotel, ours had a beautiful view of the Amstel - really polite and helpful reception staff on hand in the main hotel building.
Easy transport links on the trams and trains and the hotel has a convenient luggage storage if you need it.

*IMPORANT* Only key consideration for other guests considering the apartments in particular is the access... 3 flights of steep and narrow stairs, so not suitable for everyone and the hallway/landing was tired and in need of a refresh.

Friends_and_family Family

6/10

Pleasant

16 Jun 2025

Laura

The accessibility was absolutely shocking.
Steep outdoor steps to access, steep staircase to the apartment. internally, stairs to reach the bedroom and steps out to the terrace.
bathroom has no door which we didnt like at all and theres no where to get ready. theres no plug sockets near the mirror i had to put hair straighteners in the bathroom and trail my extension lead across the floor which is dangerous near water. hairdryers fixed to the bathroom wall which was a nightmare. theres no storage in the bedroom only a tiny wardrobe no drawers or anything either, no desk etc.

Leisure

6/10

Pleasant

11 Jun 2025

Katie

Arrived at Eden Studio and Apartments. Was told apartment was up four flights of stairs. These stairs are super dangerous and an accident waiting to happen. They wouldn’t be legal in the UK. The actual apartment was very tired and dirty. Lighting was poor. Not how described on hotels.com site. Also site says “stairs”, not steep. We wouldn’t have booked if we had know how bad they were.
I contacted hotels.com who even agreed they looked really dangerous and went back down to the hotel - explained we were very unhappy that we paid what we did for that. We were then given two twin rooms in the hotel and breakfast as we no longer had a kitchen. Did have to pay an additional fee though.
Was a nice trip in the end. Can’t fault the hotel rooms and breakfast. Hotel was far superior to the apartment. You wouldn’t even know they are the same company. Wouldn’t recommend the apartment to anyone - should be taken off hotels.com website.

Friends_and_family Friends

6/10

Pleasant

26 May 2025

Leanne

Loved the actual apartment and location was amazing but the 3 flights of stairs are an accident waiting to happen. We are an able bodied family but found the stairs terrifyingly steep. Getting our suitcase up and down was a nightmare.

Leisure Family

8/10

Excellent

12 May 2025

Verified traveler

Spacious apartment

Stayed in Eden hotel and apartments in spacious apartment with great canal view. Apartment was clean but baseboards were dusty, and carpet was dated. Stairs to apartment were narrow and what you would find in old canal house.

Friends_and_family Friends

6/10

Pleasant

14 Apr 2025

Nicola

Great location and pretty good value, but the apartment had seen better days!

Leisure Family

4/10

Poor

10 Apr 2025

simon.johnson.gw

Suicidal stairs. Not in the actual hotel. Not as advertised in pictures. Very, very difficult access with any size of suitcase apart from a carry on!
Pretty expensive for what we got….
One shower for four people was just about doable but no sink with toilet in second bedroom meant having to go back down dangerous stairs to wash hands…
Shame as main hotel looked nice and Amsterdam in great….!

Leisure Family

10/10

Exceptional

01 Apr 2025

Mark

Great location, loved sitting by the window in the morning with a cappuccino and watching the canal action.

6/10

Pleasant

24 Feb 2025

Nic

Poor apartment.

The apartment we stayed in was old, tired and out dated. With terrible lighting and layout, shower was rubbish and toilet cubicle was tiny with no ventilation so had a horrible smell. However the location was amazing, staff and hotel lovely, shame the apartment was sub standard.

Friends_and_family Friends

10/10

Exceptional

19 Feb 2025

Victoria Marie

Brilliant apartment for a city break holiday. We stayed in the 4 bed two level studio apartment. It was located up 4 flights of steep windy Dutch stairs but you swiftly got the hang of how to navigate them. It was spacious and clean. Beds were comfortable. There was only the bathroom mirror which sometimes made getting ready a challenge. The staff were all incredibly friendly and welcoming. Wouldn’t hesitate to stay here again.

Leisure Friends

8/10

Excellent

18 Feb 2025

Hong

Stunning views across the canal and great location.

Leisure Family

8/10

Excellent

15 Dec 2024

Laura

Good location for transport and walkable to shopping, trips and sights. Only thing dropping the rating was we were at the front of the building and it was noisy overnight. We were woken every night 2-3 times by noise from the streets. Otherwise great location and helpful staff.

Leisure Family

6/10

Pleasant

09 Dec 2024

Tamarra

The stairs to the apartment are quite steep but doable. The sheets on the bed aren’t fitted sheets and end up untucked by morning. Slightly annoying. But everything else was great

Leisure Family

10/10

Exceptional

14 Oct 2024

Christopher

It was great from check in to departure, only thing I would say is if you’re staying in the apartments the stairs are very steep so could be difficult for anyone with mobility issues.

Business_and_leisure Friends

10/10

Exceptional

02 Oct 2024

Verified traveler

Major Missing Info Cost Us $1700(AUD)

Look, the apartment we booked was lovely and we were ready for stairs. But what we got were stairs that were grossly steep, highly narrow and very very thin in the tread. Three full flights and another in the apartment itself. It was beyond a joke. The sole warning was that there might be stairs nothing about the real nature of them. We had to rent two rooms in the hotel instead which cost us an extra $1700 (AUD). Had we been advised of the real nature of the stairs we'd never have stayed.

Friends_and_family Family

8/10

Excellent

22 Sep 2024

Daniel

Nice apartment!

Nice apartment, with a great view. Really loved the great big windows, but couldn’t work out how to turn down the radiator. The kitchen was well appointed but could have done with an extra pan that worked on the induction hob. Great bed, nice bathroom, could have done with a bit of extra power in the shower.

Easy to find, close by two metro lines, and a short walk round the corner to the Rembrandtsplein.

Attached to a get hotel, with a really nice bar.

Glad I found the place will likely return.

Business

10/10

Exceptional

22 Aug 2024

Andrew

Great view of the Amstel River. The apartment was very large. Nice place

Leisure Family

10/10

Exceptional

13 Jul 2024

John

Quick family stay in Amsterdam at the apartment property. Quiet and well equipped

Friends_and_family Family

10/10

Exceptional

09 Jul 2024

Rogerio

Perfect stay. Very clean and well located

Friends_and_family Family

8/10

Excellent

03 Jul 2024

Heather

The apartment is in a separate building from the main hotel. It is not as modern looking and looks a bit tired in places. The carpets look old. Otherwise, everything was good. The apartment was large, comfortable and in a great location. It had a beautiful view of the Amstel and we enjoyed our stay there.

Leisure Family

10/10

Exceptional

28 Jun 2024

Camilla

Great one bed apartment which had all we needed as a family of 4. Only downside was it was up three flights of steep stairs! Concierge at hotel were very helpful. Great location near metro and tram stops

Leisure Family_with_children

10/10

Exceptional

11 Jun 2024

Michael

The apartment was great. The view of the canal was awesome. It was in walking distance to almost everything. The hotel staff was helpful and courteous. Would stay there again.

Leisure Family

10/10

Exceptional

05 Jun 2024

Vera

Very good location. Studio apartments are nice but stairs are very narrow and look dangerous.

Leisure Partner

8/10

Excellent

03 Jun 2024

Emil

It gave us a sense of how people lived in the old houses with a spiral staircase.

Leisure Family

10/10

Exceptional

27 May 2024

Jan

We stayed in the apartment. It is a separate entrance with stairs going up. It was super easy access from the street. The apartment was very spacious for a big city and had everything we needed. The location is very close to shopping, restaurants, etc but just enough away that it’s quiet at night. I highly recommend it!!

Leisure Family

10/10

Exceptional

10 May 2024

Lai

Great stay at the Eden apartments with lovely view of the canal, fantastic breakfast, close to shops, metro, definately
would stay here again!

Leisure Partner

10/10

Exceptional

11 Apr 2024

Suzette

Great stay at Eden apartments from Vancouver Canad

We found the studio apartment very adequate for our needs. It was large enough to be able to sit comfortably at the table and the kitchen has cook top and microwave which we appreciated. I found it a little dark with black curtains and shear curtains and dark black and red carpet but this didn’t impact our enjoyment. The location was ideal for walking to everything.

Partner

10/10

Exceptional

18 Feb 2024

Liberty

Lovely staff, great location and lovely room with a view, we had the best girls trip, would recommend everyone to stay here!!

Leisure Friends

8/10

Excellent

08 Jan 2024

Verified traveler

Great location and does the job.

On the whole a great location and comfortable for the family. There is no getting away from the stairs some reviews have referenced, it’s part of the history of Amsterdam.
The only bug bear related to a charge the hotel tried to spring on us billed as a change in taxes which was not communicated at check in or via mail once the changes were known. Thanks to the team at the front desk who removed the charges.
In all, a pleasant stay. Thank you!

Friends_and_family Family

10/10

Exceptional

12 Oct 2023

Frances

Hotel was wonderful. Staff were excellent at providing assistance. Would definitely stay here again.

Leisure Family

10/10

Exceptional

17 Sep 2023

david

Did not supply dishwashing pods or kitchen towels
Otherwise terrific stay and convenient

Leisure Partner

10/10

Exceptional

11 Sep 2023

Verified traveler

Everything is fine

Self

6/10

Pleasant

27 Aug 2023

yekaterina

The apartment was outside the hotel with steep stairs to the third floor. The carpet in the apartment was dirty. Would not stay there again.

Leisure Family

6/10

Pleasant

20 Aug 2023

Donna

Meh

Location was nice, unit was quirky but there was no elevator and very tight stairs, which was never mentioned in the write up of the hotel. A person with mobility issues would have problems getting up the stairs. Check in staff were pretty rude, won't be going back.

Partner

10/10

Exceptional

21 Jul 2023

Larry

The hotel is close to the metro station. The staff was very helpful. Great value for the price

Leisure Self

10/10

Exceptional

10 Jul 2023

Steve

We stayed in a studio. It was clean with no smelly fragrances, comfortable, and super convenient to public transportation, restaurants, and a grocery store. Would definitely stay again!

Leisure Partner

10/10

Exceptional

08 May 2023

Michael

Excellent location, friendly staff. Stayed in on of their apartments overlooking the Amste canal with lots to see on the canal. Vey clean,large apartment and daily room service. Never once felt unsafe. The apartment has very good decor, all mods and cons dishwasher, kitchen etc. Lighting in the stairwells to your own front door with good secure locks on all doors. It is situated near Rembrandtplein with nice bars and restaurants.

Leisure Partner

8/10

Excellent

12 Apr 2023

Adam B

We had a great week staying in one of the studio rooms. The staff was very attentive and quick to help and respond. We were there 9 nights. The weekends we did have loud neighbors above who were having a good time bc they were there to party, but the staff was very quick in helping us getting them to calm down. Our only real complaint would be that the drain in our shower was very slow to drain so showers had to be quick bc you will be standing in a puddle of water that will overflow if you are not out fast enough.

Leisure Partner

10/10

Exceptional

09 Apr 2023

Jean-Michel

Great location, clean, friendly staff.

Leisure Partner

10/10

Exceptional

04 Apr 2023

SARAHI

Everything we needed is walking distance, the apartment/suite itself it was super big and comfortable. There is a kitchen there so it does help a lot if you are traveling with kids. The public transportation is very use to use and it leaves you behind the hotel. Perfect location ! The staff are amazing! I will come back again!

Leisure Family_with_children

10/10

Exceptional

30 Mar 2023

Christopher

Very helpful and pleasant staff

Leisure Partner

8/10

Excellent

17 Feb 2023

Raffy

Great location. Narrow stairs. Staff were friendly :)