Name: Tidelands Caribbean Hotel And Suites
Address: 409 Atlantic Avenue, Mainz, 21842, US

6/10

Pleasant

03 Aug 2026

Brian

It wasn't bad at all. I Just didn't like how they only have one elevator.

2/10

Poor

03 Aug 2026

Essaid

The room was clean and beautiful, but unfortunately the front desk staff were not very friendly or helpful. Their customer service did not meet my expectations, which negatively affected my overall experience.

8/10

Excellent

02 Aug 2026

EVELYN

Best thing was that we had 2 King beds and a pull out sofa. Beds were good, but sofa bed was hard. We had to take 2 cars for family, but could only park one on property. Plus they charged 19.99 per day to park car. Refrigerator was falling apart, but we would stay here again because of the proximity to everything.

2/10

Poor

02 Aug 2026

Ashlee

There was mold in our room… made both my fiancé and I sick…. Didn’t realize it was there until we woke up the next more. However, I reached out to management and they got back to us in a timely manner and was very helpful and apologetic for it and gave us a full refund with no issues. She promised to search the room we stayed in after it was treated and treat all rooms around it. Overall the stay made me sick but the manager did everything she could after they were made aware of the issue.

10/10

Exceptional

02 Aug 2026

Lisa

Such a great time. We stay at Tidelands every year and so many positive changes this year. There was security and great communication throughout.

4/10

Poor

02 Aug 2026

Shari

Paying $400 a night, I expected so much better. Pool bar was nice and (most) staff were very friendly. One night we were getting an Uber, and a man with a blower working (possibly mgmt) was very helpful we got in the right uber. Bar tender was very accommodating to what we wanted. Our pool suite had bars around it
so we couldn’t go out to pool, had to take a long maze to get there… lol. Bed was fairly comfortable and rooms were spacious.
From the pool you can also view the beach through two hotels. You are close to beach and boardwalk.

Major Negatives: Room and bathroom floor were filthy. Bed skirt was coming off bed. Towels were old, dinghy and smelled like smoke. Couch had a huge white stain on it and was held up by blocks. Curtain had a huge red stain on it.
There needs to be a lot of updating. Everything looked old, smelled moldy, and the staff cleaning did not look happy…

I would not recommend this place to stay.

10/10

Exceptional

01 Aug 2026

Brittney

Great location we had a great stay :) pull out couch was comfortable and staff was friendly and accommodating! Thank you

8/10

Excellent

31 Jul 2026

Mark

The pool bar was excellent. Great food and drinks. Our server Eli was awesome

6/10

Pleasant

31 Jul 2026

Sarah

The rooms are very old and dated. Sink was cracked and falling apart and walls and ceilings were dirty and stained. Mattresses had stains especially the couch bed. Hallway carpets stained and old. Really needs updating. But it was right in the boardwalk and staff was great. 2nd floor pool was pretty good with the bar and grill. Reasonably priced food such as $8 mozzarella sticks. It’s kind of what all of the old hotels are at the beach. Pretty dated. No recent remodels.

4/10

Poor

29 Jul 2026

Laura

I was charged $40 per car I had 2 so $80 for parking that could not accommodate my parking they have lots everywhere with a car to bring you back to the hotel after you finally found a parking spot!!!!! We was on the 4th floor we had 2 rooms so my mom and mother in law was in one room!! Last night they had water coming through the ceiling made my mother in law suitcase all wet and her clothes!!! I went to the desk to complain about the parking and the water from the ceiling all they said was to talk to the manager in the morning!!!! The floors in the rooms are very slippery!!!! For the price of the room and what they charge for parking do some upgrades to make it better!!!! I will NOT stay here again and don’t recommend it at all!!!! Only 1 elevator for all the rooms and the line was always long to get back to your room and small as well !!!! Not happy at all I should have gotten some kind of a refund!!!!!

2/10

Poor

28 Jul 2026

Rohan

We were treated poorly and was discriminated against

8/10

Excellent

27 Jul 2026

kurtis

Great location, could have improved amenities like the pools and more hanicap options for higher toilets and handrails for assistance

4/10

Poor

27 Jul 2026

Meg

Great location but not a clean hotel. This place gave me the ick. Stuck it out for 4 nights but won’t be returning.

6/10

Pleasant

27 Jul 2026

Alexis

Rooms need to be cleaned much better and the bathrooms were terrible. Very dirty and dingy looking, tub was stained and dirty. Great place but it needs updates in the rooms and especially the bathroom.

8/10

Excellent

26 Jul 2026

Prakash

Nice at all overall satisfying stay.

6/10

Pleasant

26 Jul 2026

Nicole

The beach view was great, clean beds, big tv, and the pull out couch was perfect for all 6 of us to sleep.
The floors are tile and the sand tracked in was annoying, but overall a good time and place.

6/10

Pleasant

26 Jul 2026

kara

Location is good. On boardwalk, but suite rooms need updated for the price. Hallways smelled terrible, stained carpets. Room was spacious but cabinets peeling, sofa was a bit ratty but functional. Jets in tube have never been cleaned. Pools were clean and well maintained. Room was not cleaned once in five days stay but had fresh towels delivered daily.

4/10

Poor

26 Jul 2026

Mark

beware of the $20 parking you will pay to park 2 blocks from your room.

8/10

Excellent

26 Jul 2026

Andriana

The small kitchenette was nice to have in the suite. Did have to buy plastic silverware as the room didn't have much.

6/10

Pleasant

25 Jul 2026

Glenn

Outdated bathrooms showers are old and rusted a/c works great great views good spot one elevator and it’s always packed pools were not that clean no pool towels

10/10

Exceptional

25 Jul 2026

Sumit

Very clean room, excellent amenities and easy access to the boardwalk and all the restaurants. The rooftop bar and pool were great as well.

8/10

Excellent

25 Jul 2026

Mikki

Wonderful location. Clean and comfy room.

2/10

Poor

24 Jul 2026

ryan

The floor wasn’t clean. The bathroom is dirty and outdated. The bathtub didn’t drain central air unit didn’t cool the room down in the middle of July when you walk out the office door you can smell. The sewer wasn’t very pleasant.

10/10

Exceptional

24 Jul 2026

Jeremy

2nd year here great time.

6/10

Pleasant

23 Jul 2026

Cara

Room was dirty and needs lots of upgrades. Bathroom toilet and shower were ready to fall in. Our stove burners in our room didn’t work reported it to front desk and nothing was done. Ice machine on the floor didn’t work. Only one floor had a working one. Very loud building makes it hard to sleep they have quiet hours from 10 pm to 8 am but it’s not enforced so no one respects it. Pool signs all state that the pool opens at 10 it never opened will 1. Staff at the pool bar are not very friendly and seem to not know what’s going on. Location is great and the second pool on the roof top was great but mostly likely will not stay again.

10/10

Exceptional

22 Jul 2026

Terry

A+

8/10

Excellent

21 Jul 2026

Michael

Overall, this hotel was exactly what I expected. The rooms are definitely dated and could use some updating, but they were clean enough and provided a comfortable place to rest after a long day. The staff was friendly, helpful, and accommodating throughout our stay, which made a positive difference. The pool area was also clean and well maintained. If you're looking for a luxury hotel, this probably isn't it, but if you want an affordable place to sleep with good service, it gets the job done.

Family_with_children

10/10

Exceptional

21 Jul 2026

Valerie

Ok

Family

8/10

Excellent

20 Jul 2026

Lindsay

We very much enjoyed our stay. The only downfalls were: The tile floor is beyond slippery so you have to be very careful. When we asked for a new towels it seemed to be a little bit of an issue as well as trash bags. The room was not cleaned during our stay. Great location though! I think the price point was excellent. We were near the elevator so it would get noisy in the middle of the night but I can't hold that against them. Parking is definitely tight but again that's in most places in Ocean City. We will definitely return.

Family_with_children

2/10

Poor

20 Jul 2026

Sabrina

I had a reservation from July 17–20, and unfortunately, my stay was extremely disappointing.

When we arrived on Friday, it took us about 45 minutes just to find a parking space, which was a frustrating start to our vacation.

Once we entered the room, we immediately noticed a strong, unpleasant odor. As we looked around, it became clear that the room had not been properly cleaned. The floors were dirty with visible debris throughout the room, and there was hair left in the bathroom, suggesting it had not been properly sanitized before our arrival. The bedding had visible stains, the bathroom sink was clogged, and the kitchenette countertops were stained, with crumbs and residue still left on the stovetop. Even the balcony was covered in ash and other debris, making it unusable.

The most concerning issue was the bathtub. Its surface was peeling, and it noticeably flexed and sank while standing in the shower. This created what appeared to be a potential slip-and-fall or structural safety hazard and made using the shower feel unsafe.

Overall, the condition of the room fell far below acceptable standards for cleanliness, maintenance, and guest safety. This experience did not reflect the quality we expected, and I hope management takes these concerns seriously and makes the necessary improvements so future guests do not encounter the same issues.

Family_with_children

2/10

Poor

20 Jul 2026

Sabrina

I had a reservation from July 17–20, and unfortunately, my stay was extremely disappointing.

When we arrived on Friday, it took us about 45 minutes just to find a parking space, which was a frustrating start to our vacation.

Once we entered the room, we immediately noticed a strong, unpleasant odor. As we looked around, it became clear that the room had not been properly cleaned. The floors were dirty with visible debris throughout the room, and there was hair left in the bathroom, suggesting it had not been properly sanitized before our arrival. The bedding had visible stains, the bathroom sink was clogged, and the kitchenette countertops were stained, with crumbs and residue still left on the stovetop. Even the balcony was covered in ash and other debris, making it unusable.

Overall, the condition of the room fell far below acceptable standards for cleanliness, maintenance, and guest safety. This experience did not reflect the quality we expected, and I hope management takes these concerns seriously and makes the necessary improvements so future guests do not encounter the same issues.

Family_with_children

10/10

Exceptional

20 Jul 2026

Levar

We love this hotel it’s clean the staff is always friendly and the location is perfect.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Susanna

Staff was so helpful when I left my keys at the pool! The room was so clean and the pool/restaurant was lovely!

Family_with_children

8/10

Excellent

19 Jul 2026

Jeffrey

The property was nice and location was great. Now the downside was the parking. At one point I had to park a block and a half away. But what bothers me the most they was going around parking lots and putting letters on cars that was not supposed to be parking there because they was not staying on premises. They was warning them they would be towed. So the next morning the vehicles were still there with the letters. So I had to walk another two and a half blocks to my car. Most places would have had the cars towed so paying customers would have a place to park. Bit this was my biggest gripe the rest of the property was great.

Family

10/10

Exceptional

19 Jul 2026

Katherine

Room was nice, we loved the pool bar! Could use some updates throughout the building though

10/10

Exceptional

19 Jul 2026

Jennifer

Clean room. Good location.

Friends_and_family Family

4/10

Poor

19 Jul 2026

Kelly

Hotel needs lots of updates!!!

Family_with_children

2/10

Poor

19 Jul 2026

Dante

Worse front desk service ever.

Family_with_children

6/10

Pleasant

18 Jul 2026

Binod

Nothing to say

10/10

Exceptional

18 Jul 2026

Faith

The room was clean, the staff was friendly. The updated pool bar was great

Partner

8/10

Excellent

18 Jul 2026

Bernadette

The property was fine. The only complaint I have was my toilet. The guy had to come twice to fix it. Other than thatu stay was nice. Easy access to the beach. Pool was nice.

Family_with_children

6/10

Pleasant

18 Jul 2026

Melissa

Beware! The hotel charges $20 per night extra for parking and there are not enough spots for all guests!! Luckily, I found a close spot, but then didn’t drive anywhere. Huge downside! Also unruly kids were running up and down the halls banging on doors in the middle of the night. The rooms could use an upgrade. On the positive side, the location is great as well as the two pools and poolside bar. All staff were super nice too!

Friends

6/10

Pleasant

18 Jul 2026

Jennifer

The bathroom had mold $ mildew in cracks around & in the tub. Also it looked liked the tub had a hole in it and they tried to putty the hole but wasn’t fixed right. Also the WiFi kept cutting off and was never fixed didn’t work the whole entire week.

Friends_and_family Family

4/10

Poor

17 Jul 2026

Barbara

We stayed in the suite room on the third floor. Hallway stank to high heaven. The carpet was filthy! As soon as we walked into the room it was very musty. Black mold in the bathroom! Only nice about this place was the pool and bar. This place has gone down hill big time. I can go on on on but you get the picture!! When you spend close to $1,500 for five days and than an extra $100 for parking. This place should be spotless.

Friends_and_family Family

4/10

Poor

17 Jul 2026

Thomas

The staff was ok ,are room had awater leak in the bathroom sealing and maintenance didn't fix it.

Partner

8/10

Excellent

16 Jul 2026

Susan

Room was clean, needs a little maintenance in the bathroom and balcony. Staff was friendly. Beach view is great, right on the boardwalk. Kitchen area very small, but doable . Linens were clean and in good condition. Parking is a problem, and now they charge $20 dollars a day to park for the hotel. Only 1 elevator in the front building for 5 floors and it is very slow.

Family

4/10

Poor

15 Jul 2026

Josh

They make you pay $20 a night for parking at the hotel. They say it's because they got rid of the resort fee. The only problem with that is it's more expensive than the resort fee was. Also, I didn't know about the \"parking fee\" till I arrived to check in.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Wendy

Todos perfecto me encanta este hotel ya dos ocasiones y espero regresar pronto

8/10

Excellent

15 Jul 2026

Ashley

Very close to the beach and hotel pool and restaurant was great

Friends_and_family Family

2/10

Poor

15 Jul 2026

Talaya

Cons:

Insects throughout the room

Dead bugs on bed upon arrival

Tub and shower looked like it wasn’t clean

Rusting on boarders and on bathroom walls

Off white looked like heavy use of towels

When we cleaned the tile floor with a Swiffer mop the floors were very dirty. We used 3 of the swiffer cloths to clean the floors (this was for 1 room)

No do not disturb signs

No peep holes in doors

Slow to check in, multiple people behind desk but not helping

We had to pay $40 for parking for the price of the room parking should have been included.
We paid $1510 for 2 rooms for 2 nights.

Workers should be mindful of the customer service provided. How they speak, body language, facial expressions. I have worked customer service and my husband does as well (law enforcement). When we went to the pool and sat the tables surrounding the pool. We waited 20 mins while servers were walking by not taking our order. We got up and went to order directly from the bar. When we were ordering we were getting looks and energy from the bartenders that were not right. We are black and at that time we were the only black people at the pool. We were treated differently in a manner that I believe was influenced by racial bias.

Pros:

On the boardwalk

Has tile floor

Family

8/10

Excellent

15 Jul 2026

Andrew

Everything was good. However, the parking situation isn’t the best.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Ricky

Clean room

Family

4/10

Poor

13 Jul 2026

Debbie

The location was great as were the pools.
We had an ocean view suite which was spacious. The bathroom was absolutely disgusting. There was a hole in the door, water stained ceilings, rust around the faucets, moldly areas through out the bathroom and the toilet seat was broken which we notified the front desk immediately. They said it would be taken care of, 4 days passed and nothing. By day 2 the garbage can was over flowing with trash. No housekeeping the entire stay. We did get a knock at the door and handed towels once because they overheard us talking as they were walking by. When I arrived home I realized I had left my tablet there, again contacted them. Front desk said they had it and would ship it. 9 days have passed, I've called 5 times only to repeat my information and be told they would ship it. (I'm only 6 hours away) at this point I'm losing hope.
Parking was horrible as well.They have an over flow lot across the street with a sign for Tidelands customers. It is not monitored and the public uses the lot. You get charged an extra 20.00 a day when you arrive for Parking and it's impossible to find a spot. After driving in circles for almost an hour, I ended up parking in the public lot and paid for parking.
I do have pictures but there's no way to share them.
With so much competition and hotels on the boardwalk you would think they would be on top of things. 1400.00 for 3 days wasted.
I will only recommend to NOT choose this hotel.

Friends

10/10

Exceptional

13 Jul 2026

Gilbert

clean room nice staff and freat view

Family_with_children

10/10

Exceptional

12 Jul 2026

Marielis

The staff was great. Rooms were clean and very comfortable. Will be coming back.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Matthew

Good resort.

Family_with_children

8/10

Excellent

11 Jul 2026

Brittany

Perfect for boardwalk on a budget

Family_with_children

6/10

Pleasant

11 Jul 2026

Rachael

When we checked in toilet paper was empty and no extra rolls. Staff gave us an attitude when we asked for a roll of toilet paper. Our room was only cleaned one time within the week even though we asked them to. Had to track them down every time we needed clean towels, soap, toilet paper etc. The room was not the same as the pictures. Outdated, rusted appliances, broken countertops.

Family

6/10

Pleasant

10 Jul 2026

Lisa

Had to wait for room to be cleaned. Yet when I arrived, there was a bar of used soap in the bathroom and hair in the bath tub . The sheets felt Sandy. Stains on the sheets and bed cover. Called for new sheets and they provided a new set and comforter . Nice staff . Great location but rooms def not the cleanest. Had to pay for parking. Parking is tight but they do offer additional parking across the street. Would try somewhere else next year.

Family_with_children

6/10

Pleasant

10 Jul 2026

SHAWNTE

The towels were dirty with stains on them. Even when asked for new towels it was the same. The cleaning person took them out of a cart. I wasn't sure if they were dirty towels given to me. The floor when entering the room was very sticky. I've been here plenty of time just not on a holiday weekend. It was not clean. Pool had bugs and hair floating in it, where we didn't even want to swim.
The view from the balcony was great The staff were nice.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Freddy

The property itself is a nice place to stay with all the mention amenities and 2 pools to choose from… The ocean front were spacious enough for a stay of 3 people.
The only set back was only having 1 elevator… But not a deal breaker.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Lisa

I loved the convenience and the size of the suite. It was a little outdated, but had everything we needed. Unfortunately, I found out my hair dryer didn't work and they didn't provide a freestyle. I had to wait for maintenance to install a new. They did replace it within the day. Staff should check these items weekly. The dryer was actually rusted and the cord cracked and split.
I had to pick up towels 2x. Staff was very helpful giving them to me. I had to ask for coffee cups and coffee wasn't refilled one day, but I went to Dunkin.
We did enjoy the pools, very nice. Very convenient to the beach also. I was surprised that I had to pay for parking, but never had to move my car. Everything is convenient.
My granddaughter loved the spa tub. I was nervous about using it because of cleanliness, but the water from the jets was clean. I hope they clean them often.
We hope to return again! My kids loved their stay!

Family_with_children

10/10

Exceptional

08 Jul 2026

DANIEL

They should have more staff.

Family_with_children

10/10

Exceptional

08 Jul 2026

Jordan

had an excellent stay

Partner

10/10

Exceptional

07 Jul 2026

David J

Pleasant helpful staff, We had one of the suites, the amenities were good, the bed skirting was a pain because it wasn't fitting around the beds good, the roll out sofa bed could use a vacuum to get the sand ect. out of it. The parking sucked because if you left to drive anywhere your chances of getting a spot on sight were slim. The Hook Up on 2nd floor of the suites building was great the food and drinks and staff there were great. Over all it was a really good experience there.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

ANGEL

Every thing was good

Family_with_children

8/10

Excellent

03 Jul 2026

David

Room was spacey with a nice balcony. The kitchenette was perfect for what we needed. Bathroom a bit small and basic nothing fancy here. Beds were clean and towels. Sis have to let the maintenance know the air was not conditioning well. They were responsive.

Partner

10/10

Exceptional

03 Jul 2026

Crystal

The only downfall was, only 1 elevator for the building. Other than that, the place was clean. I felt very comfortable staying there. Even seen security walking around and making sure the guest are safe. Will definitely stay there again

Family_with_children

8/10

Excellent

03 Jul 2026

Bridgette

We loved the suit setup at Tidelands. It gave some privacy with the beds being separated, but still allowed us all to talk and spend time together. The decore was pretty typical OC a little outdated and worn, but the room was clean and comfortable. It took a minute to find the main check in desk, since it was in a different building than our room. The staff was helpful with the various parking locations. Buoy will have to pay extra for parking when you arrive. The pool is small but it’s a fun area to hangout with the bar there. Overall a nice place and a fun visit.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Lisa

The room and hallways smelt like mildew. Our room by the refrigerator smelt like someone threw up. The floors in the room were dirty. The tub had mold and didn't drain while taking a shower. No wash clothes in the bathroom. 1 roll of toilet paper, and an old used one on the roller. So much money spent and was really poor quality.

Family_with_children

8/10

Excellent

01 Jul 2026

Barbara

Decent place.

Friends

10/10

Exceptional

30 Jun 2026

Cheryl

side porch small but nice view of boardwalk & ocean. good location to great places to eat & snack. Room clean & restaurant is good.

Family_with_children

4/10

Poor

29 Jun 2026

Paige

We booked a room for 6 and they only offered one parking spot and had to speak to manager to even get a second spot which we pay for. The one guy told us the room wasn’t ready and then it actually was. We selected ocean view room and it wasn’t ocean view. They said that ocean view is a side view. The descriptions online were very poor and not accurate at all. They refused to help with maintenance issues. It just wasn’t good overall. Do not recommend staying here. I

Family_with_children

10/10

Exceptional

29 Jun 2026

Dillon

The staff was very helpful, knew what they were doing very clean.I would stay again.I'd stay every time I go

Friends_and_family Family

8/10

Excellent

29 Jun 2026

wendy

the lobby smells beautiful!

Family

10/10

Exceptional

29 Jun 2026

April

I was told parking was included when I booked the room but was charged for parking when I got to the hotel.

10/10

Exceptional

28 Jun 2026

Kathleen

Clean room. Cleaning service daily.

Friends_and_family Friends

2/10

Poor

28 Jun 2026

Aawss

1. **Parking**: I was surprised to find a $20 daily charge for parking that was not disclosed in my reservation. This fee did not apply during my stay last year, and I believe it should have been communicated up front.

2. **Room Issues**: I encountered several problems during my stay: two electrical plugs are not functioning, the Jacuzzi is out of order, and the mini fridge is not working properly. Additionally, the light in the first room is also not operational. I reported these concerns, but have seen no action taken to resolve them.

6/10

Pleasant

28 Jun 2026

Casey

As always the pool bar restaurant is the star and why I came back and will keep coming back. The room was falling apart, and wasn't a thoroughly cleaned as you would hope.

Family_with_children

4/10

Poor

28 Jun 2026

Danielle R

The only good thing about this place is the location. This hotel has ONE elevator! There was always a long line to stand in to get to it, and if there were stairs, we couldn’t find them! The room was very outdated and the bathroom was disguising. The tub was weirdly warped and my mother had to sit on the side of the tub and wash rather than stand and risk a fall. The air conditioning didn’t work very well which made sleeping very difficult.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Cynthia

The hotel and rooms could use some updating. Our room had a jetted tub but the was soft, it felt like you could fall through. The little refrigerator didn’t get too cold it worked enough to keep our food from spoiling. This hotel is right on the board walk and steps from sand. I would stay there again because of the location

Partner

2/10

Poor

27 Jun 2026

Jennifer

Check in was at 4:00 and we arrived shortly after that to find a lobby full of people who were obviously annoyed and some were yelling loudly. The internet was out (which understandably does happen) which was forcing guests to pay cash or wait until the internet was back up to check in (no reasonable time was given when this was expected to happen) Luckily we had cash and proceeded to be able to check in. The next 20 minutes were spent counting and recounting the cash they had asked for several times and then being approached by an employee named Ford who was quite frankly the rudest human. He informed me that the person checking me in didn’t speak good English and didn’t know how to count currency. (His words not mine). He then expressed to me that I was being rude by helping to count the currency. At this point I just wanted to check in as it had been a long travel day. I was finally given keys, told no smoking for vaping in the room and we headed to the room. The room was extremely disappointing as it was dirty and worn (including water damage throughout the ceiling). On a normal stay at a hotel I would have called to make management aware but after what I had just experienced I wasn’t even going to bother. The next day we were on our balcony smoking (again had been verbally told we couldn’t smoke in the room, no mention of the balcony) when Ford appeared on the street level screaming up to our balcony that we were receiving a $350 fine! I proceed to go

6/10

Pleasant

27 Jun 2026

Krystal

One elevator for 500 rooms is crazy then u can’t use the steps half the time because they lock them.good luck if paid to park it seems they don’t check for passes and nobody leave the spots that are full most the staff park there too so paid parking is a joke. The pool area was so gross dirty diapers laying around no dry towel. All of them were just laying around the pool area and gym and the gym omg why out a gym next to the pool everything was socked in the gym.the ONLY staff that told ANY kind of info was the black dude with the thing on his ear the rest of the staff was a joke. The food at the hook is disgust just plan gross no flavor and just bland. The only good thing about this location is probably just the location. Also I asked for ocean front and they considered the side by hooters “ocean front” u can’t even see the ocean for real because your on the side of the building and the balcony is so small u can’t see over the railings when sitting down.our room was dirty blood on the bed and trash all over the floors also the tv was broken so was the blinds

Family_with_children

6/10

Pleasant

25 Jun 2026

Kathleen

Though Tideland have their own parking lot I did not realize until shortly before arriving they charge $20 a day for parking.
A/C and TV were troublesome most of our stay.
When asked about A/C maintenance installed a portable A/C unit in our room.
Tideland was waiting for cable provider to repair cable.
Needed to ask to freshen the room.
Staff was incredibly accommodating to needs
I would not stay at this hotel again.

Self

6/10

Pleasant

25 Jun 2026

James

Although the staff was excellent. The room appeared to look clean. After walking in my socks I noticed how black they got. We cleaned the floor with towels and I wish I could upload pictures of how dirty the floor actually was. The TV was old and half the channels didn't work.

4/10

Poor

25 Jun 2026

Ashley

Literally throw up on the bed skirt by previous guest

Family_with_children

2/10

Poor

24 Jun 2026

JUAN

The room was filthy, dust allover. The bathroom has no ventilation taking a shower was a nightmare. The towel 3 of them were dirty like someone clean their hands. the toilet was loose move around when you sit down very scary, like the screws were missing,
Parking was a nightmare they only allowed one car for 19.99, but was no space when you try to park. I ended Parking in the street but I pay 39.98 for 2 days Parking that I never used.

Family

2/10

Poor

24 Jun 2026

Brittany

0/10 — Do Not Recommend This was one of the worst hotel experiences I’ve had. The staff were disrespectful, and I received conflicting answers from different employees whenever I had questions. We were told we could have 2 parking passes only to get there and say they never said that. Then we called to have a family member check in ahead of us, gave them their info only for my family to get there 3 hours before me and they refused to check them in, again saying “I don’t know who told you that.” The room itself had multiple maintenance issues, including a broken door that had to be slammed to even close, a bathtub drain that wouldn’t stay open (we had to prop it up with something just to use the tub), and water that was either scalding hot or freezing cold with no in-between. Customer service was equally disappointing. Over a 3 day stay, I called several times for towels and trash bags, I had to track down a housekeeper to get them myself because no one answered our requests. Between the poor and downright disrespectful customer service, lack of communication, and numerous room issues, this stay was extremely frustrating. I would not stay here again and cannot recommend this hotel to others.

Family_with_children

2/10

Poor

24 Jun 2026

Brittany

0/10 — Do Not Recommend

This was one of the worst hotel experiences I’ve had. The staff were disrespectful, and I received conflicting answers from different employees whenever I had questions. We were told we could have 2 parking passes only to get there and say they never said that. Then we called to have a family member check in ahead of us, gave them their info only for my family to get there 3 hours before me and they refused to check them in, again saying “I don’t know who told you that.”

The room itself had multiple maintenance issues, including a broken door that had to be slammed to even close, a bathtub drain that wouldn’t stay open (we had to prop it up with something just to use the tub), and water that was either scalding hot or freezing cold with no in-between.

Customer service was equally disappointing. Over a 3 day stay, I called several times for towels and trash bags, I had to track down a housekeeper to get them myself because no one answered our requests.

Between the poor and downright disrespectful customer service, lack of communication, and numerous room issues, this stay was extremely frustrating. I would not stay here again and cannot recommend this hotel to others.

2/10

Poor

24 Jun 2026

Nathan

The bathroom in our room would leak and it smelled of mold. Staff was initially dismissive. Facilities were not well maintained.

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Zachary

Arrived and couldn't check in and your early because the room was being cleaned, so we went to eat. Finally checked in and the floor was sticky, stuff left in drawers, mold in the tub, pull out couch mattress was something you'd see int a true crime documentary. Staff was friendly though, and mostly helpful. Its an old hotel, so i didn't expect perfection, but a vent fan in the bathroom would solve some issues I'm sure. The pools and the hookup bar restaurant were nice though. 5/10. Probably wouldn't stay there again just based on the bathroom mold issues I saw, especially with two young children.

Friends_and_family Family

4/10

Poor

23 Jun 2026

Joshua

Staff is inattentive, property is poorly maintained, elevators kept flashing the fireman signal and felt and sounded super sketchy, the toilet in the hotel room was broken and constantly ran like it was trying to flush, walls are super thin so you hear everyone around you (doors shutting, stomping), room service sucked - they wouldn’t bring towels to room. I would not recommend this hotel, and I go to OC every summer

Family_with_children

10/10

Exceptional

22 Jun 2026

Trudy

Came in for a car show for one night. But we love this hotel. It’s right on the strip and we can watch all the cars go by.
My only complaint was the tub didn’t work with the Jets : but everything else was good

Partner

10/10

Exceptional

22 Jun 2026

Chelsea

My stay was great, room was clean, and staff was helpful. Parking can be somewhat of a hassle, but I managed. I would definitely stay again in the future!

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Jeff

Only decaf coffee in the room. One of the stove burners did not work. The upper 30 TV channels stopped working half through the trip. The floor had sand on it. Not enough hangers. Too much noise from outside at night. Cleaning staff was very helpful with anything needed. Top of windows have no shade. Sun shines in the room early in the morning. Tub had rust in it.

Partner

8/10

Excellent

21 Jun 2026

Kimberly

Location location location, right on the boardwalk near Jolly Roger’s and lots of restaurant choices! Staff were very nice! Two pools, both on the small side but nice atmosphere! Con was only one elevator so easier to just take the steps! Rooms were clean but very dated!

Family_with_children

2/10

Poor

21 Jun 2026

Hasna

I paid nearly $1,000 for this stay and was very disappointed. When I checked in, the room had a strong moldy odor and what appeared to be moisture damage. I reported the issue immediately, but I was told there were no other rooms available. I contacted Hotels.com and spent hours trying to get assistance, but no meaningful solution was provided that night. I ultimately had to sleep with the window open because of the odor. My vacation was significantly disrupted, and I lost valuable time dealing with this issue instead of enjoying my stay. I hope the hotel thoroughly inspects this room and addresses any moisture or mold-related problems to protect future guests.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Jayme

We were not aloud to get any tool paper wash calls or towels. My phone didn't work in the room. The women at front desk was getting a attitude with me about asking for towel paper and towels

Family_with_children

8/10

Excellent

21 Jun 2026

Randall

Got locked out of room because the battery in the lock went dead. Three trips to front desk until maintenance showed up. Staff brought my wife a chair to sit in until maintenance showed up. People vaping marijuana on balconies was strong. Pool was dirty on rooftop and observed seagulls pooping in pool.

Partner

4/10

Poor

20 Jun 2026

Cole

Hotel room was pretty clean. My biggest issue was the staff the third day we ran out of towels and we asked all around, but there was no towels available. Another big issue was the room service. They would aggressively knock every morning around 11 AM after the first day we added the do not disturb to our door, but that still didn’t stop them from knocking…