Name: Hotel Firenze Lugano
Address: Strada Di Gandria 1, Lugano, 6976, CH

6/10

Pleasant

08 Jul 2026

Asad

Its communication is fantastic, views also nice. But the support of staff is not good

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

Jennifer R

Lovely Stay!

We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance.

We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble.

Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Emylou

Lucca and Lulu went over and beyond to make our stay extra special. Lucca offered to give us a ride to the airport at the last minute when we asked for help since we cannot book an Uber. We arrived at the train station just in time to catch our train to Malpensa airport. Excellent customer service.

Leisure Friends

4/10

Poor

11 May 2025

Philip

Room 5 is part of a one and a half diamond property with a 3 and a half diamond view of Lake Lugano.
Room was described as deluxe.
Expedia or some one should give us partial compensation.

Leisure Partner

10/10

Exceptional

26 Oct 2024

Henry

Very nice hotel and beautiful lake.

Leisure Family

4/10

Poor

25 Oct 2024

Tristan

No one to check in, breakfast (including eggs) were left out at dinner service, couldn’t pay for dinner as the eftpos was broken, no top sheet and duvet smelt of many different perfumes, hair in the bath of an already dirty bathroom.

Leisure Family

10/10

Exceptional

28 Jul 2024

Phyllis

Friendly and helpful at check in. Great breakfast. Cozy (small) room. Right beside the bus stops going in either direction. We enjoyed stay.

Leisure Partner

6/10

Pleasant

24 Jun 2024

John

The service was excellent and we had a superb evening meal. We could walk to the lake, and there is an efficient bus service from just around the corner into town (and station).
The disadvantage was the main road itself, which was noisy if you have the window open.

8/10

Excellent

22 Apr 2024

STEPHANIE

quaint place. Beautiful setting. Friendly staff

Leisure Family

6/10

Pleasant

06 Oct 2023

Karla

Luca was really nice when I arrived and helped me giving the right instructions to navigate around the city. The hotel is located in a nice area, it’s clean and the bed was extremely comfortable. The only downside about this hotel is the breakfast: expensive, with little options, the cereal was old, no fresh food, fruits. Disappointed!

Leisure Self

10/10

Exceptional

19 Jun 2023

Verified traveler

Excellent service, friendly staff, clean rooms, in a quieter part of town. Would stay here again if visiting Lugano in the future.

Business

4/10

Poor

10 Oct 2022

Stephen

Evening staff less than helpful although morning staff was friendly and helpful. Bedding was old and of poor quality and questionably clean. Towels were more like rags. Location was quite a bit from the center of town but a bus stop was close. Hardly a view of the lake due to over-grown trees and shrubs. I definitely would NOT stay here again.

Partner

6/10

Pleasant

13 Sep 2022

Verified traveler

Very basic

There’s only a bed and toilet in the room. Nothing else. No cups. In the toilet, packets of shampoo stuffed at the corner like no one care

Self

4/10

Poor

04 Sep 2022

LIANG

The room was not cleaned properly, no AC in this hot day, no fridge, very noisy at night because our room on the 3rd floor was actually right on the street level due to the site slope reason, cars passed by all night. And front desk only accept cash not credit card for my city tax, don’t know why

Leisure Family

4/10

Poor

08 Aug 2022

Clarence Jeremy

There is no air conditioning on the property. The property looks like it needs some improvements, but there is parking available at the property.

10/10

Exceptional

02 Jul 2022

jedediah

Luca, took great care to ensure my families comfort and enjoyment.

Leisure Family

10/10

Exceptional

12 Sep 2019

Verified traveler

Is very nice place nice view quite opposite the lake and also have nice restaurants

Leisure Partner

10/10

Exceptional

29 May 2019

mahvash

Great place to stay!!

The staff were exceptionally helpful and friendly!!

8/10

Excellent

09 May 2019

Verified traveler

Location very good, breakfast good ($10/person), rooms older and not very clean, beds different heights, no chair in the room to put clothes down.

Leisure Partner

8/10

Excellent

16 Apr 2019

cl

The views are superb! The staff are very approachable and friendly people too! There is a bus stop quite near to the hotel too for the city centre. It is a great place to stay and the food is of a good quality too.

Friends_and_family Family

4/10

Poor

01 Aug 2026

Brigitte

C est un hôtel qui tombe en ruine il ferme en Septembre on m a dit au prix où j ai payé la chambre 100 euros il fallait que je m attende a très peu de confort les photos en ligne ne correspondent pas à la réalité pas de clim pas de ventilateur pas de confort très rudimentaire pas de chaise que 2 petits lits jumeaux.
Premiere fois que je suis déçue avec Hôtel .com

6/10

Pleasant

19 Jul 2026

Sandra

Okay, first things first: you get what you pay for. This was a cheap option to stay in Lugano, and the location was amazing. I wouldn’t expect a 5 star resort for the money we paid. However, the room was dirty (think actual stuff and dirt under the bed, a sticky spot on the floor and cobwebs and dirt on the balcony) and was only cleaned a bit better when this was pointed out, the bed terribly uncomfortable and LOUD (if my wife moved a muscle, I was sure to know) and the whole place had a feeling of being abandoned. Felt very understaffed, and even though the two people we did get to see were super friendly and as helpful as they could be, they did feel overwhelmed. We stayed for four nights, didn’t have the breakfast or eat at the restaurant since it simply felt abandoned and empty, and spent as much time as possible outside of the hotel. Best price we could’ve gotten in Lugano, but I don’t it’ll survive much longer if the basic standard doesn’t improve.

Partner

8/10

Excellent

10 Jul 2026

Andrea Bruno

es ging für uns in Ortnung

Partner

8/10

Excellent

08 Jul 2026

Mikael

Hyggelig placering - stedet har masser af charme - og dejlig udsigt
Ikke fint men hyggeligt

Friends_and_family Family

6/10

Pleasant

24 May 2026

Gertraud

Die Lage zur Stadt und Busverbindung perfekt.
Hotel ist von Hauptstrasse umgeben, sehr laut. Abends lief immer dasselbe Lied im Restaurant unter dem Fenster...etwas nervig.
Während meines Aufenthalts (3 Nächte) wurde das Zimmer nie aufgeräumt. Nach der Dusche stand das Bad unter Wasser.
Die junge Frau war zwar sehr freundlich, aber irgendwie fehlt die Beziehung zum Betrieb.
Ich komme wieder nach Lugano, aber in eine andere Unterkunft.

Self

6/10

Pleasant

24 Apr 2026

Marisa

Das Zimmer war sehr gross und man hatte viel platz. Jedoch was das Zimmer überhaupt nicht sauber. Im Badezimmer war es staubig und und es lagen überal Haare. Das Zimmer sah so aus als ich ein gecheckt habe. Das Ich habe das Personal darauf hingewiesen und nach 1 Tag wurde die hälfte vom Zimmer gesaugt. Die andere hälfte war immer noch staubig. Ansonsten war das Personal sehr nett und hilfsbereit.

Self

8/10

Excellent

25 Sep 2025

Jürgen

Sehr freundliche Bedienung und schöne Aussicht auf den See

Leisure Partner

6/10

Pleasant

22 Sep 2025

Magda C

Não vale a pena!

O hotel parece um pouco abandonado, as instalações são antigas, não tem recepção o dia todo, chegamos a tarde e nao tinha ninguem para nos receber, tivemos que ligar e entrar sem ninguem no quarto. A roupa de cama é antiga e o quarto tb. Pagamos pelo café da manhã, mas mesmo assim, não foi muito bom, faltavam coisas na mesa, coisas simples como pão. Fomos bem atendidos pelo Lucca, que deixou nossas malas na recepção depois do check-out. Ele fica proximo ao ponto de onibus, o que facilita a ida ate os pontos turisticos de Lugano.

Friends_and_family Family

2/10

Poor

15 Sep 2025

Ursula

Nicht zu empfehlen

Das Hotel schliesst Ende Sept.25.....machen nur noch das nötigste.

Self

2/10

Poor

12 Aug 2025

ÖMER FARUK

Unfortunately

Towels are dirty and smells no air condion

8/10

Excellent

02 Aug 2025

Iwona

Super schneller Check in, auch vor 18:00 (Standard in diesem Hotel). Sauberes Zimmer und ein sehr bequemes Bett. Nostalgische Einrichtung passend zum altem Gebäude. Balkon mit See Sicht. Bushaltestelle gleich neben dem Hotel. Ich habe mich sehr wohl gefühlt.

Leisure Self

2/10

Poor

20 Jul 2025

Verified traveler

Dårligt!!!

Ualmindeligt nedslidt værelse, som også var beskidt. Håndklæder slidte og lugtede surt.
Da der er ingen aircondition er, havde de sat en ventilator op, som var møgbeskidt. Det larmer også en del fra lastbiler, busser og motorcykler lige ude foran. Terrassen er fyldt med ukrudt og ikke engang fejet.

Friends_and_family Family

4/10

Poor

01 Jul 2025

Verified traveler

One bed was very noisy and the towels have seen their better days a decade ago. Staff was friendly! Nice views from the terracce.

Friends_and_family Family

8/10

Excellent

29 Aug 2024

Chris

Prettig gelegen, leuke sfeer, fijn terras, goede prijs/kwaliteitverhouding.

Leisure Partner

4/10

Poor

15 Aug 2024

Ellen

Vi hade inte en så positiv upplevelse av Hotel Firenze. Vi fick tillgång till rummet 1,5 timme senare än vad vi hade kommit överens om. Det fanns ingen AC så rummet var alldeles för varmt samt att kuddarna var väldigt obekväma.

Partner

8/10

Excellent

13 Aug 2024

Philippe

On en a pour son argent mais attention…

Dans un quartier périphérique de Lugano (mais ça reste à moins de 20 minutes en bus, dont l’arrêt est à 100 m de l’hôtel). On a aimé : le prix (on va pas se mentir, 100.- en pleine saisie pour deux, c’est presque sans concurrence) ; la vue, avec le lac à 200 m (de petites ruelles y descendent) ; la terrasse ombragée aux fauteuils confortables ; le petit balcon de la chambre ; la cuisine (très bon tajine au poulet de la cheffe) ; le vin (excellent rioja…une fois refroidi) ; l’amabilité du personnel. On n’a pas aimé : l’exiguïté de la chambre, qui fait qu’on se cogne souvent au lit (supprimer un meuble inutile et moche aiderait. Je dis ça…) ; le bruit (on dirait pas mais il y a beaucoup de trafic sur la route en contrebas et en plein été y’a des motards qui se croient en compétition) ; l’absence de climatisation ET de ventilation. Conclusions : comme j’avais lu les commentaires, nous avions pris deux petits ventilateurs, des bouchons pour les oreilles et un bandeau de nuit, dormi la fenêtre grande ouverte et ça s’est très bien passé malgré la canicule (22 degrés minimum, encore 26 à minuit). Mais faut prévoir ! Vous voilà donc prévenus.

Partner

4/10

Poor

31 Jul 2024

Verified traveler

Unser Eindruck

Als wir im Hotel ankamen war es schwierig uns verständigen zu können, da das Personal keine gute Englischkentnisse hatte. Das Zimmer war definitiv in die Jahre gekommen. Auf dem Boden wanderten Ameisen herum und allgemein Sauber war es in unserem Zimmer nicht. An sehr vielen Stellen war es staubig und dreckig. Der Geruch im Badezimmer war recht unangenehm und verteilte sich im ganzen Zimmer. 226 CHF und zusätzlich noch Übernachtungssteuern sind absolut nicht lohnenswert und weiterzuempfehlen. Gegessen haben wir nicht im Hotel, also essen ist im oben genannten Preis nicht einbegriffen.

Partner

6/10

Pleasant

25 Jul 2024

Marco

La struttura è essenziale, comoda per il centro di Lugano, ma manca un condizionatore d’aria. Pecccato

Business

2/10

Poor

17 Jul 2024

Verified traveler

Bedauerlich, entsprach nicht der Beschreibung.

Beide Betten krachten laut bei der kleinsten Bewegung, sobald man sich darauf auch nur setzte. Das Kopfteil des Bettes wackelte. Wir ahnten eine schlechte Nacht und gingen noch vor dem Abend wieder weg, weil auch die Bettwäsche alt war, unsauber und ungebügelt aussah. Beim Versuch uns zu verabschieden, war die Dame vom Büro nicht zu finden. Ausserdem ist die Lage des Hauses in der engen Kurve einer Hauptstrasse sehr starkem Verkehrslärm ausgesetzt.

Partner

2/10

Poor

06 Jul 2024

Andrea

Camere fatiscenti e non in linea con il prezzo.

Leisure

2/10

Poor

10 Jun 2024

josef

Absteige

Leisure Partner

6/10

Pleasant

31 May 2024

Daniele

Stanza rumorosa. Bus a pochi metri e parcheggi nelle vicinanze

6/10

Pleasant

26 May 2024

Verified traveler

Hotelzimmer: war auf den ersten Blick schön, auf den zweiten doch nicht so sauber.
Frühstück: 15 Franken pro Morgenessen ist viel für so wenig Büfett auswahl und zum teil verdorbene Lebensmittel.
Personal: war freundlich

6/10

Pleasant

16 Oct 2023

Martin

.

Leisure Family

10/10

Exceptional

03 Oct 2023

Davide

Struttura datata ma ordinata e pulita. Veramente buono il rapporto prezzo/qualità. Accoglienza e servizio ottimi. Ho utilizzato i mezzi pubblici per raggiungere l'hotel, pochi minuti dalla stazione dei treni e fermata a lato dell'ingresso, comodissimo. Ho soggiornato una notte ed ho avuto la fortuna che fosse il giorno di una delle periodiche serate a tema organizzate dallo staff: ottima cena, ispirata alla Sicilia, a base di pesce con vari vini siciliani ben abbinati a ciascuna portata. Notevole anche la performance degli artisti del gruppo Bisound. Ottima musica, balli e tanta allegria!
Complimenti a tutto lo staff.

Leisure Self

4/10

Poor

10 Sep 2023

Peter

Nicht zu empfehlen.

Fernseher ging nicht, nur Musiksender.
Tische auf der Terrasse waren total schmutzig. Essen was viel zu teuer.
Das kann man vergessen.

6/10

Pleasant

10 Sep 2023

Taco

Mooie omgeving

Leisure Partner

6/10

Pleasant

09 Aug 2023

Audrey

A mon arrivée a 16h, je trouve la répétition fermée. La personne arrive et me dit que c'est à 17h mais sur la réservation c'est noter 16h-22h. On fait le check-in. Je n'ai pas la chambre réservée. Je devais avoir une chambre avec un grand lit et un balcon. On me donne une chambre avec 2 lits et pas de balcon. J'ai dû insister et j'ai finalement eu la bonne chambre. Surprise pas de place de parking il y a des zones payantes attention max 2h. Je n'ai pas reçu le ticket de transport gratuit à l'arrivée j'ai dû le demander par la suite, mais la personne a fait le nécessaire et j'ai reçu par tel. La chambre est jolie avec une petite vue sur le lac. Mais la route est trop bruyante pour laisser la fenêtre ouverte et il n'y a pas de climatisation c'est un peu difficile durant les périodes chaudes du tessin. Autrement l'hôtel est bien placé le bus s'arrête devant et nous emmène en 20min au centre de Lugano. Le sentier des oliviers est accessible a pieds en 10min.

Leisure Self

8/10

Excellent

05 Jun 2023

Dorella

Struttura caratteristica, intima e accogliente! Personale giovane e gentile! In 3 parole: profumo di casa!!

Leisure Friends

8/10

Excellent

03 Jun 2023

Muhammed Roni

Es ist ein tolles Altbauhaus mit traditionell Italienischer Einrichtung, mit tollem Blick auf den Lago di Lugano.
Das einzige was leider etwas störte ist, dass es keine Klimaanlage gab und das sehr viele Ameisen im Zimmer waren.

Leisure Partner