Name: B5 Boutique Hotel Lugano
Address: Via Francesco Borromini, 5, Lugano, 6900, CH

10/10

Exceptional

21 Jul 2026

Joan

Highly recommend this hotel for several reasons.
Staff were friendly, helpful and welcoming.
Location- minutes from the train station (exit at platform 4). Easy access to the beautiful Lugano using the cable car which is every 3 minutes and takes less than one minute. Area around the hotel.
Room was comfortable and very well decorated. The hotel has many pieces of art work which are a joy to look at. Some quirky things look at.
The hotel website has a picture of breakfast - this is exactly how it was presented. Another work of art for eyes (and stomachs) to feast upon. Coffee made to order.
You can help yourself to water and make a coffee anytime of the day.
Rated as 3 star but should be higher.

Partner

10/10

Exceptional

20 Jun 2026

Edward

Great hotel, great staff very helpful. Room was clean and practical.

Self

6/10

Pleasant

07 Jun 2026

Clare

The hotel is very basic. Throughout our 2 night stay we didn't meet a single member of staff. We weren't prepared for the online check in or the self check out at all - since the instructions said that the hotel has staff at the front desk until 6pm and we arrived at 5.30pm. Their self check is unnecessarily complicated as well as their key free rooms. Breakfast is expensive at 25 CHF per person per night for what it is - and hence we opted for no breakfast. It is ok - but it feels very basic and doesn't give you the feeling of being on vacation.

Partner

10/10

Exceptional

10 Nov 2025

Chris

Hotel room was very modern and very nice

Leisure Self

8/10

Excellent

09 Nov 2025

Raphael

The hotel is in an excellent location, is nicely 'different and quirky' and is comfortable and clean.

Business

6/10

Pleasant

07 Jul 2025

jasmine

The hotel was fine and very modern . There was no one at the front desk to answer questions
I have a major complaint. During our stay, there was a breakfast buffet arranged in the lobby. There was no price on it. And there was no one at the desk for us to confirm whether breakfast was included or not. I assumed that this was for the guest and and I took the breakfast. My husband who was staying with me also got coffee for one or two days. Again, no one told us that breakfast was not included in our service and they did not tell us the actual price of the breakfast. Afterwards, I have been charged $199 for taking breakfast at the hotel for four days. This is unacceptable if I had known that the breakfast was expensive I would not have had anything. They were cheaper pay places to get coffee and a croissant outside the hotel.

Business

10/10

Exceptional

18 Jun 2025

Donald

Great hotel itself. Easily accessible to train station also bus transportation.

Leisure Partner

10/10

Exceptional

09 Jun 2025

Sabine

Excellent. Will definitely return.

10/10

Exceptional

02 Jun 2025

Gregory

Reasons to stay here:
Close to train station & funicular that lowers you to old town & lake.
Clean property & rooms
Friendly, attentive staff
Unique aesthetic & decor
Adequate breakfast selection
Quiet hotel

Leisure Partner

8/10

Excellent

24 May 2025

Kenzi

The shower was a bit confusing, but once I got it working, it was amazing!! Haha best shower I’ve had.

Leisure Family

10/10

Exceptional

10 Feb 2025

Arica

Great for a quick trip

Very nice place and very easy to access!! Easy to access the train which was very nice

Business

10/10

Exceptional

18 Sep 2024

Fernando

The place is conveniently located near the train station as well as the funicular to go to the lake promenade. They are between 5 to 10 minutes walk from the hotel respectively. Daniel was very prompt in responding with whatever we need figured out in the room besides being nice and helpful. Thank you, Daniel; you made our stay wonderful!

Leisure Partner

10/10

Exceptional

27 Oct 2021

Myrna

It was great.

Partner

8/10

Excellent

26 Feb 2021

HAMIN

Ottimo Hotel vicino al centro e stazione. Cortese e perfetta l accoglienza. Stanza pulita , forse un po' piccola . Molte scale.

Business

6/10

Pleasant

27 Jan 2020

Bee Lin Lynn

Good location near train station. The shower curtain is very smelly and the shower room tend to choke up after shower leaving the floor very wet.

Friends_and_family Friends

8/10

Excellent

25 Oct 2019

J A

Very clean, bright hotel and room. The breakfast was delightful.

Partner

8/10

Excellent

07 Oct 2019

Brian

The hotel is lovely. We had 2 rooms booked and paid the same for both. 1 had a deck, a safe, a fridge and a closet. The other had none of those things. We felt a little overcharged for one room. Daniel at the front desk was very helpful with maps and gave is a discount card for some train and bus rides. All very enjoyable.

Partner

10/10

Exceptional

16 Sep 2019

Chaitanya

Great location. Next to train station and Lugano market. Hotel gave us a travel pass which included most of the public transport.

Leisure Partner

10/10

Exceptional

09 Sep 2019

Verified traveler

I highly recommend. Very comfortable great location. Staff very helpful. Would definitely come again

Leisure Family

10/10

Exceptional

29 Aug 2019

Verified traveler

The owner and staff were gracious and capable. We arrived under stressful circumstances, having to find a different place late in the day. Daniel, at the front desk, waited after his shift to check us in. The room was spotless and comfortable. Hermelina makes a wonderful cafe latte. The only negative is that the breakfast is sparse—cereal, bread, croissants, yogurt, but no eggs.

Leisure

8/10

Excellent

19 Aug 2019

Verified traveler

Clean and Quiet

Good, quiet and clean. It’s a utilitarian sort of hotel perfect for a short stay on a budget. It is a little confusing to find but once you know where you’re going it’s easy to locate and close to downtown on foot.

Partner

8/10

Excellent

17 Aug 2019

Verified traveler

Good location, a quick walk from the train station. Staff was very accommodating.

Leisure Self

10/10

Exceptional

27 Jul 2019

Kim

Beautiful setting and very welcoming staff. Would highly recommend, especially for those travelling by train as station is 5 minute walk away.

Leisure Partner

10/10

Exceptional

23 Jul 2019

Verified traveler

Loved the location of this hotel! So easy to jump off the train and make a short walk there, with very clear signs guiding the way. (If you cannot carry your luggage up stairs, don’t use it as there are a lot and no elevator.) Other than that, the manager was wonderful, the room great, And the convenience of getting to the train and the Funicular to the lovely downtown makes it a great stay!

Leisure Partner

10/10

Exceptional

24 Jun 2019

Thomas

Close the old town.

Initially I was not too excited about the location. After staying I have changed my view. There is the public transit pass the hotel provides. It is very short distance and easy to walk to the train station. The old town is very walkable and interesting. The lake front is a nice walk. The breakfast was fine and the outside area very nice.

Partner

10/10

Exceptional

24 Jun 2019

Thomas

Close the old town.

Initially I was not too excited about the location. After staying I have changed my view. There is the public transit pass the hotel provides. It is very short distance and easy to walk to the train station. The old town is very walkable and interesting. The lake front is a nice walk. The breakfast was fine and the outside area very nice.

Partner

8/10

Excellent

25 May 2019

Verified traveler

Very good service

The reception by the manager was very friendly and the service was excellent

10/10

Exceptional

25 May 2019

Verified traveler

Grest location. Wonderful staff. Very clean. Would stsy there again. Recommended

Leisure Family

8/10

Excellent

01 May 2019

JENNIFER

Albergio Stellar Hotel in Lugano

Location is good but hotel is not for the elderly who can’t climb stairs. Reception is 1.5 flight of stairs up an already inclined road. Friendly owner manning the reception is helpful in going about to sight see Lugano

Friends

10/10

Exceptional

13 Oct 2018

Phillip

Clean, comfortable, and convenient

We had a very pleasant stay here while en route from France to Italy. The hotel was extremely convenient to the train station, and, even though we arrived after the front desk had closed, we easily arranged to have the keys left for us in a lock box. Our room was clean and comfortable, and we found Lugano utterly charming and scenic. The room is small by American standards, but spacious relative to what you would expect to find in larger European cities. I'd gladly recommend it to rail travels who are able to handle stairs.

Partner

10/10

Exceptional

12 Oct 2018

Apiradee

Location near train station comfy bed easy check in

10/10

Exceptional

08 Oct 2018

Ted

A great place to stay in Lugano!

The owners/managers here are extremely attentive & helpful. Our room was basic but very clean & comfortable. We had a huge balcony as well to relax on. The breakfast was delicious! We only stayed one night as we were catching the Bernina Express Glacier Express the next day. It was a quick walk to the train station from here.

Partner

10/10

Exceptional

21 Sep 2018

Verified traveler

Close to train station yet quiet. Was very clean.

10/10

Exceptional

28 Aug 2018

Verified traveler

Stellar Location

Lovely convenient location. Outdoor pool nice if a bit leafy! Air condition machine very good. Very friendly staff

Partner

10/10

Exceptional

03 Jun 2018

Rick

The exterior was disappointing. But interior and balcony made up.

Partner

10/10

Exceptional

24 May 2018

scott

Wonderful, quiet, and a warm welcome.

Absolutely wonderful stay. Quiet, 5 min walk from train, 10 min walk to town. Extremely helpful staff and was able to help me arrange my excursions. Great breakfast too.

10/10

Exceptional

23 May 2018

susan

Very helpful, nice person at desk. Good location, good bed, pillow and comforters. Very good place.

Family

10/10

Exceptional

12 Oct 2017

Julien

Close to the center, quiet and very nice staff.

Super nice staff, simple but nice and comfortable hotel, in a quiet area with 5min walk to the old Lugano.
Downside for people with disabilities: stairs to reach reception and again stairs for the rooms. No parking but next to the train station (not noisy).

10/10

Exceptional

06 Aug 2017

Verified traveler

The only thing I could say negative was there was no safe in our room.

Family

4/10

Poor

11 Jul 2017

margaret

Not What We Expected

Whilst there is a bus stop right at the front of the hotel. It is isolated if you do not have a car. The shop referred to is a hike up hill and not open all the time. The linen was worn out the towels so thin and small you could not dry yourself.
The blanket had holes in it. The breakfast was ok but evening meals warmed up in microwave not freshly cooked.

8/10

Excellent

23 Jun 2017

Jonathan

Well located hotel with Helpful Owners

The owner was incredibly helpful in terms of giving us great touristic advice and giving us a discount card for excursions in the area and for free train rides within the region. The hotel is very near the train station and the historical area of Lugano. Rooms a bit small but AC works vey well. Breakfast is very expensive.

Family

10/10

Exceptional

30 Nov 2016

Verified traveler

Absolutely loved it!

My stay here was excellent. The lady at reception was incredibly nice and helpful. We forgot some things on the hotel and she was kind enough to ship them back to us. The room was clean and comfortable. I really have no complaints here. Also with quick access to the city. I will definitely come back!

8/10

Excellent

21 Sep 2016

Simon Soon Lee

Good location

It's near the Lugano train, convenient for getting around.

Partner

10/10

Exceptional

16 Sep 2016

Reza

Great location, friendly staff

Excellent value for money, just be advised that there is no lifts and few stairs

Partner

8/10

Excellent

02 Sep 2016

CAROLE

Host was friendly and provided good information on what to see and do. Room was clean. Small bathroom but also nice balcony. We appreciated the original Spoerri print in our room. Very charming hotel!

Partner

4/10

Poor

05 Aug 2016

Raghu

Absolutely not worth the price for a family of 3

It is not a hotel, rather a small and old apartment. The rooms are so small that, a family of three can hardly move within. The bathroom is so small that you are reminded of toilet is an aeroplane. We paid over $250 for one night, which is absolutely not worth it. In the US, I would pay $60-$80 for such a room.

However, the staff was courteous, and the hotel is extremely close to the train station.

10/10

Exceptional

27 Jun 2016

Christine

Friendly, helpful owner is a big perk at this hote

Weather was very warm while we were there but room was comfortable. Small swimming pool behind Inn provided a method of cooling off

Partner

8/10

Excellent

30 May 2016

Veleda

Decent Stay

The hotel is reachable within a 5-minute walk from the train station. However, there is not much around it: there's really just a pub and small convenient store nearby, and most stores close really early (~7pm). The room was very small, but very clean. The bathroom is very similar to the kind you'd see on a cruise - but even smaller. We expected them to clean our room after the first night (we stayed for two nights), but they didn't. The stay was quite expensive, but compared to other hotels in Lugano, it's not too bad. Overall it was a pleasant stay.

Family

8/10

Excellent

24 Mar 2016

Verified traveler

Nice hotel close to train station

We stayed for three nights. The hotel has an excellent location and you can walk to the lake area where there are many restaurants and plenty of shopping. If visiting Lugano again I would stay here

8/10

Excellent

04 Jan 2016

Anne

Clean and Comfortable

Owner kindly allowed us to check in very early. Comfortable bed and room. Very clean!

Family

6/10

Pleasant

02 Dec 2015

Thivanka

Very nice little hotel. Convenient location walking distance from the train station. Hotel owners are very helpful in guiding on places to sight see and breakfast is very good. Good place to go relax. A bit of a walk to the City Centre the only negative and not too many restaurants in and around the area.

Partner

10/10

Exceptional

20 Sep 2015

Rebecaa

Charming Hotel in Lugano

Loved the style of this hotel. Great owners. We were offered lots of helpful information at checking. The breakfast dining area was charming, with great artistic flair. We did not have the Buffett but Daniel offered us cappuccinos, which were excellent. The location was great . . . Close to the train station and the old town of Lugano. Even though we were close to the train station, the room was quiet. Our room also had a nice sized balcony/lanai.
I purchased some Venetian coffee from Venice to take home with me.

My only issue was the size of the rooms. Bathroom was particularly tiny. WI-FI was a bit spotty.

10/10

Exceptional

17 Sep 2015

susan

Nice small hotel few minutes walk from the train \n

Informative helpful n friendly staff
Coffee serve fresh from the machine for every cup u order

8/10

Excellent

12 Sep 2015

Chak Sang

Will be book next time.

Fill strange for the decoration of the room. Breakfast is good.

10/10

Exceptional

11 Sep 2015

Verified traveler

So clean

The room was so clean and comfortable. Great location, nice people.

Partner

8/10

Excellent

11 Sep 2015

William

Albergo Stella a Lugano Gem

We really enjoyed our stay at Albergo Stella. It's very close to the train station and central shopping area. The room was clean and staff were very friendly and accommodating. Price was relatively inexpensive. Would stay there again!

Partner

10/10

Exceptional

07 Sep 2015

Irina

Convenient hotel

Very good location, comfortable and clean room.

Partner

10/10

Exceptional

25 Aug 2015

Linda

Perfect for the price

Wonderful place to stay. The staff is above and beyond helpful. I had questions with returning my rental car in the town and could not call since the car place was closed for the day. They called the car company, gave me directions, and had it all done before I got up the next morning. Nice clean rooms, a/c kept up on a 92 degree day, also had a mini fridge in the room. Short walk to the lake and good central location for car rental and train usage. I would go back again tomorrow if I could.

Family

8/10

Excellent

11 Aug 2015

M Eleanor

Hotel Stella, Lugano, Switzerland

Hotel owner was very helpful and friendly. So close to the train and bus stations that we did not need a taxi. Room was small but had a large television with many English stations, extremely clean, and a wonderful sitting terrace attached. Walk to town is steep when returning, a few blocks, but can catch a bus if necessary. I would definitely recommend this room.

Partner

8/10

Excellent

06 Jul 2015

kanchen

very helpful and polite staff.rooms are a bit small but very clean. its just a short walk from the railway station

Partner

10/10

Exceptional

10 Jun 2015

Kathrine

Friendly staff

Friendly staff

Partner

8/10

Excellent

25 May 2015

Verified traveler

Very nice and comfortable. Staff bent over backwards to accommodate. highly recommend.

10/10

Exceptional

21 May 2015

kim

Charming small hotel, nice owners

This charming little hotel was perfect for our stay in Lugano, it is not fancy but it is clean and well cared for, almost like a bed and breakfast. Our goal was to be close to the train station (we could easily walk with all our luggage) and also on the uphill side (anything on the downhill side of the train station requires quite a hike to get back up), as we needed to easily get to Franklin University in Sorengo. The owners of Albergo Stella were so welcoming and helpful with everything. The breakfast was lovely. We were very pleased overall and highly recommend Albergo Stella.

Family

8/10

Excellent

27 Apr 2015

Verified traveler

convenient if arriving by train but close to centre of town.
Quiet street
welcoming staff

Partner

10/10

Exceptional

07 Jul 2026

Pascal

Design Lovers will love this hotel. It‘s very stylish.
Close to the train station. Clean. Good breakfast. Very quiet. Comfortable bed.
Bit pricy for the reduced staff on duty.
But in total: very, very nice.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Livia

Wir kommen gerne wieder, alles top!

Partner

10/10

Exceptional

05 May 2026

Willy

Grei beliggenhet i nærheten av togstasjon og sentrum.

10/10

Exceptional

27 Feb 2026

Helmut

Spezielles Ambiente, sehr zuvorkommendes Personal, sehr vielseitiges Frühstück;
rundum Wohlfühlpaket.

Partner

10/10

Exceptional

11 Jan 2026

Arwed

Sauberes Zimmer, sehr gutes Frühstück und direkt beim Bahnhof. Die Ticino Card wird nach online checkin per whatsapp zugestellt was enorm hilfreich war. Checkin ohne Personal

Partner

10/10

Exceptional

17 Jul 2025

KATSUMI

Clean and comfortable room
Water service was helpful.
Staff were showing high quality hospitality

10/10

Exceptional

26 Jun 2025

Ariane

Sehr zentral, sehr nette Eigentümer und Personal, stylische Zimmer, gute Betten, alles tipp topp !

Leisure Partner

10/10

Exceptional

07 Jan 2025

Kilian

Praktische Lage, stilvolle Zimmer und super Service. Wir hatten ein Problem mit der Heizung im Zimmer, was sofort gelöst wurde. Das Hotel ist währschaft und kreativ saniert. Kommen wieder.

Partner

10/10

Exceptional

07 Aug 2024

Viktoriia

It is an amazing place

Friends_and_family Family

10/10

Exceptional

15 Jun 2024

Carola

The hotel is conpletely renovated, very modern interieur. The short walk from the trainstation (5 min) was very conveniant for us arriving with the train with lugguage. The city centre was easy to reach taking the funicular from the train station. The hosts were very pleasant and helpful. The free water (also sparling) was absolutely great. Great customer service, we would always go there again when going to Lugano!

Leisure Family

8/10

Excellent

21 Aug 2021

Herbert

Gut gelegen in der Nähe des Bahnhofs, für ein 2-Sterne Hotel sehr guter Service. Frühstück draussrn im Garten.

Partner