Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Hotel Victoria Au Lac

Lugano · Switzerland

Riva Paradiso 2Bvia G Guisan 3View location

7.6/10Very good344 Reviews
Cleanliness7.8/107.8
Service8.0/108.0
Comfort7.0/107.0
Condition6.8/106.8
Location8.8/108.8
Neighborhood8.8/108.8
Amenities7.4/107.4
See all ratings
Check availability Pay with crypto or card

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Victoria Au Lac

The establishment comprises a total of 30 snug units. Those who stay at this establishment may take advantage of the Wi-Fi connection on public areas. The reception desk is not open throughout the day.

Read more about this hotelShow less

With a stay at Hotel Victoria au Lac in Paradiso, you'll be a 1-minute walk from Lake Lugano and 10 minutes by foot from Giancarlo and Danna Olgiati Collection.

This hotel is 17.5 mi (28.2 km) from Villa Erba and 0.5 mi (0.9 km) from MASILugano Museum of Art of Italian Switzerland. Make yourself at home in one of the 30 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access is available to keep you connected.

Bathrooms feature bathtubs or showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Banquet facilities

Check-in and check-out

Check-in from 2:30 PM
Check-in until 8:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 14 years of age.
    • Tourism fee: CHF 0.15 per person, per night

    We have included all charges provided to us by the property.

  • Special Instructions
    The front desk is open daily from 7:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately CHF 9.5 for adults and CHF 6 for children
    • Covered self parking fee: CHF 25 per day
    • Rollaway bed fee: CHF 20.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    Italian

    French

Nearby attractions

Lake Lugano 0.1 km / 0.1 mi
Giancarlo and Danna Olgiati Collection 0.8 km / 0.5 mi
LAC Lugano Arte e Cultura 0.9 km / 0.6 mi
Via Nassa 1.1 km / 0.7 mi
Chiesa di Santa Maria degli Angioli 1.1 km / 0.7 mi
MASILugano Museum of Art of Italian Switzerland 1.2 km / 0.7 mi
Santa Maria degli Angeli 1.5 km / 0.9 mi
Piazza della Riforma 1.5 km / 1 mi
San Lorenzo Cathedral 1.7 km / 1 mi
Casino Lugano 1.7 km / 1 mi
Parco Ciani 1.7 km / 1.1 mi
Palazzo dei Congressi 1.9 km / 1.1 mi
Villa Ciani 1.9 km / 1.2 mi
Lugano Exhibition Centre 2.5 km / 1.6 mi
University of Lugano 2.9 km / 1.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 30
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Visa Electrón
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Medical service
  • Currency exchange facilities
Show 5 more facilities & services
  • Lift access
  • Sun terrace
  • Bar
  • Restaurant
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Hotel Victoria Au Lac

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE WITH DOUBLE BEDSINGLE • WITH DOUBLE BEDSGL.DB

    Photos are not available for this room type.

    Hotel Victoria Au Lac

    SINGLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Victoria Au Lac

7.6
Very good
344 Reviews
Cleanliness
7.8 /10
Service
8.0 /10
Comfort
7.0 /10
Condition
6.8 /10
Location
8.8 /10
Neighborhood
8.8 /10
Amenities
7.4 /10
100 reviews shown
8/10
Excellent
13 Jul 2026
nasrin
It was an old building but nice and clean. Very close to shopping and public transportation. Staff were nice.
Family
4/10
Poor
26 Jun 2026
Peter
The pictures used in your website are not the reality. The hotel gives the feeling it is going to close soon. We did not have a good feeling.
Partner
8/10
Excellent
17 Jun 2026
Jonathan
Shower not easy to operate. Breakfast was weak with stale bread and prepackaged food.
Partner
6/10
Pleasant
29 May 2026
Olivia
Older style hotel but it’s maintained well. Our main issue was the AC - hotel advertised as having AC but when we arrived (May travel) we were told that they do not turn the AC units on for use until June. It was an incredibly hot trip with a massive heat wave across the region, so it made being at the hotel almost unbearable both during the day and even when the sun was down for evening sleeping. Luckily, for our second and final night, we asked for a fan which they were able to provide. Thanks to the staff for being helpful with the fan!

Heat aside, the hotel is in a great location just about a mile for walking to Lugano central also accessible by public bus (be sure to ask the hotel about the Ticino ticket)! Paradiso was a beautiful neighborhood to access the main areas without being fully immersed in them.
Partner
10/10
Exceptional
21 May 2026
PAIGE
Great area, great hotel
10/10
Exceptional
16 Apr 2026
Bernard
Yes
6/10
Pleasant
17 Mar 2026
Peter
Staff were not particularly welcoming or friendly. Reception did not offer the Ticino Card at check in. On arrival our room was not very clean and was not cleaned well during our 3 night stay. We did however like the location.
Partner
10/10
Exceptional
29 Nov 2025
Yulia
Great hotel: location, view from the room, old style villa. very friendly und guest oriented personal!
8/10
Excellent
11 Oct 2025
Andrew
Delightfully old-world belle-epoche hotel with lake-side view from our room, very good breakfast, well located close to Lake Lugano, public transport and in a quiet area of town. Very comfortable beds and good wi-fi.
Leisure Partner
10/10
Exceptional
04 Mar 2025
E

Lugano 2025

Two night stay at Lugano for a relaxing break.
Partner
8/10
Excellent
14 Dec 2023
Larry
Was in a quiet part of the lake but still accessible to the main city and all the transport boats. Breakfast was great and so was the restaurant downstairs for dinner.
4/10
Poor
28 Sep 2023
Daniel

MUST READ. Book at your own peril!!!

This was a couples trip and each couple booked a separate room.

Pros: front desk staff was friendly and attempted to address concerns up to their limitation, location is good with easy access to downtown Lugano (we previously thought it would be further)

Cons:
- Hotel is VERY outdated with very few modern amenities
- Management refused to allow the front desk to give us the controller for A/C unit. They claimed the weather was not warm enough and we could leave the window open. The problem with this is the excessive noise from outside all night long which leads to the next con:
- The hotel has a strip club in the lobby and indecent pictures in the basement where the public bathrooms are. The nightclub attracts people at odd hours and there is loud noises and conversations keeping your from sleeping. We literally couldn’t get more than 3-4 hours of sleep per night. The solution would have been to close the windows and turn on the A/C, but…
- There was a hose in the middle of the shower connecting the faucet to the shower head. You basically shower touching the hose and work your movements around it.
- Even during the time of the year that managements allows A/C, there is a $30 charge per day for the usage.

Overall we wanted to like the place for its location, views, and front desk customer service but at every moment, it disappointed us more.
Partner
10/10
Exceptional
02 Sep 2023
Emily
While the building was showing its age with its creaky, carpeted floors, dim lighting, and faded furniture, it was great in the places that mattered most to us. The beds were clean and comfortable, the bathroom was very, very spacious, the air conditioner worked consistently well throughout our stay, and it was very quiet throughout the night.

Breakfast options were limited to cold options (other than the option to boil your eggs and toast your bread) but the coffee was freshly made to order and you could sit outside on their balcony to enjoy your meal if you wanted.

Would stay again!
Business Family
10/10
Exceptional
26 Aug 2023
Melissa
While this property is older it is lovely and functions without problem. The staff is friendly and inviting. Breakfast is delicious and the views of the lake are gorgeous. It is farther from the town center but is worth the 10 minute walk along the lake or the 1 minute bus trip.
The AC was an added bonus!
My only negative is that it smells heavily of cigarette smoke.
Leisure Self
8/10
Excellent
04 Jul 2023
Pakorn
Location is really great. 5 mins walk to Paradiso Train Station and Migros. Bus stop is next to hotel and 2 mins walk to Paradiso boat pier. Old hotel with bigger room. Beautiful lake view but not good facilities. The breakfast is good though. Overall, you got what you pay for.
Leisure Partner
4/10
Poor
08 Jun 2023
Francine
Staff were very nice. Location and view was beautiful. Property desperatly needs updating everywhere from the reception, restaurant and rooms. Very gaudy!! Time to let go of the past and move on or no one will be staying at your property. We will not be back.
Leisure Partner
6/10
Pleasant
06 Jun 2023
Kyle
This property has a long heritage. It was built in 1885. However, it’s pinnacle has past. It was a good place to lay our heads and the choice was a value level selection at a value level price. No regrets.
Leisure Partner
4/10
Poor
26 May 2023
GIUSEPPE
Smoke filled reception , no one to greet! Parking in another building poor access no instructionts to exit parking or enter after parked car
Leisure Partner
8/10
Excellent
26 May 2023
Nooshin
The location of hotel is perfect. The building is very old byt We had a great view and we enjoyed our stay.
8/10
Excellent
24 Apr 2023
john
Great location on lake Lugano
Leisure Friends
10/10
Exceptional
14 Sep 2022
Mark
Location was right across the street from the lake. Easily walk to the bus stop, the boat dock, and numerous restaurants. The view of the lake from our balcony was incredible!
Leisure Partner
10/10
Exceptional
08 Aug 2022
Dorin
Perfect location, friendly staff - thank you, Cristina!
Leisure Family
4/10
Poor
27 Jul 2022
Verified traveler

Good for night life, bad for sleep

One of worst hotel experiences in my life. First impression negative due to the night club downstairs. Room in poor conditions (see pictures), a lot of noise from outside, air conditioner difficult to use, and even when off it makes a disturbing noise.
On the positive side the common areas have interesting decorations, breakfast is ok (in a nice balcony with a beautiful view over the lake), the location is relatively convenient, the personell is friendly.
Self
8/10
Excellent
02 Jun 2022
Craig
The hotel is dated but is a good location with a great view. Staff was very nice and helpful.
Leisure Self
10/10
Exceptional
04 Jun 2021
Verified traveler
milion dollar lake view
Leisure Partner
10/10
Exceptional
18 May 2021
Marcelo
The recepition it was very Friendly and the room clean and cozy, breakfast unfortunately there’s was Almost nothing but tost,butter and jam!!
Self
2/10
Poor
02 Mar 2021
Verified traveler
Das ganze Hotel riecht grausam. Die Sauberkeit lässt zu wünschen übrig. Das Personal raucht in den Räumen.

Zudem hat keine einzige Steckdose im Zimmer funktioniert.

Wir raten Ihnen ab, hier zu übernachten.
Leisure Partner
6/10
Pleasant
21 Dec 2020
Danijela

An okay place for one night stay

Location is good, by the lake though a bit outside of the center. It's an old hotel with squeaky floors and noisy heaters. Breakfast was basic, but understandable in the Covid context. But for one night it was okay.
Partner
8/10
Excellent
06 Nov 2019
Robert
Beautiful lake front room. Property is dated. Owner seems to decorate with odd pictures of himself. Door handle to our room came off in my hand when we forst entered the room. Told the front desk and yhey never had maintenance fix it.
Leisure Partner
8/10
Excellent
15 Sep 2019
Elizabeth
We had a great one night stay at this property. Room was nice and bathroom with a tub very nice and clean. Ate in the restaurant and good food.
Leisure Partner
10/10
Exceptional
08 Aug 2019
Verified traveler

Comfortable stay, wonderful ‘room with a view’

Another lovely stopover in Lugano, delightful staff, comfortable room with a wonderful view of the lake and mountains. A pleasant, shady 20 min walk to the town. Our third stay and not our last!
Partner
10/10
Exceptional
08 May 2019
Marjorie
Beautiful view from room and helpful and friendly staff!
Leisure Family
4/10
Poor
07 Apr 2019
WorldTraveler
Run down, unloved hotel in need of renovation. Staff is lackluster. Disco / Gentlemen’s Club on ground floor. (Escorts available) Seedy! Decent breakfast.
Friends_and_family Family
6/10
Pleasant
27 Oct 2018
Sarah
Lovely location by the lake but hotel itself is very dingy and dated. Didn’t feel too secure as there are two entrance to the hotel one of which totally bypasses the hotel reception so anyone could enter and go up to the rooms without being seen. Seedy nightclub attached to the hotel doesn’t do the ambience any favours.
8/10
Excellent
14 Oct 2018
Verified traveler
The view from our balcony was breathtaking. The hotel exuded old world charm and european elegance. Although dated it was clean and staff helpful and friendly. The continental breakfast was excellent presented in lovely surroundings.
8/10
Excellent
30 Sep 2018
Gordon
Older Hotel but well maintained and beautiful antique furniture and extremely lovely breakfast area.
Lovely place to have diiner in the front outside patio.
8/10
Excellent
05 Sep 2018
Verified traveler
Location is very good.
Breakfast is average only. Needs more !!
Furniture overall is old and shows age. Needs quick upgrade.
Service was very good.
Staff very cooperative and helpful.
10/10
Exceptional
19 Jun 2018
Laura

The perfect place.

We loved this hotel. The hotel was lovely and it was easy to get to other areas of Lugano. The staff was also friendly and helpful. We would definitely stay there again.
Family
10/10
Exceptional
11 Jun 2018
Verified traveler

Romantic lakeside hotel

We made a last minute booking for a hotel on Lake Lugano. We paid an extra few £ for a lake view. We were not disappointed. The room was on the 3rd floor and had a balcony large enough for a small table and two chairs. We had beautiful weather so it added to the romance of the location. The room was beautifully decorated (it was nice to have a carpeted floor). We happened upon the vernicular railway to the top of San Salvatore - brilliant. It was all fantastic. Would highly recommend staying here.
Partner
2/10
Poor
11 Jun 2018
John

Good location (but thats about it)

We booked the hotel understanding it was a 3 star, it's far from it! I have stayed in many 3 star hotels over the last 20 years and this isnt one.
It may have been in the 50s or 60s but 50 years later is well.. dated, and old fasioned. The air condidtioning was incredibly noisy, the french doors didn't open and the light (fluorescent!) in the bathrom didnt work.
8/10
Excellent
26 May 2018
jochen
absoutly a great location/
Family
4/10
Poor
25 May 2018
Verified traveler
Lovely vintage hotel with terrific views. Friendly staff. Problem is that the tub was not clean. The bed linen was extremely dingy. Broken fixtures also looked bad. The negative things are a pretty easy fix so I wonder why the neglect. Breakfast foods were tasty and adequate. Coffee great.
10/10
Exceptional
25 May 2018
Maureen

Great area, great hotel

I loved this place! It was my first time in the Lugano area, but hopefully won’t be the last. The hotel was great. Actually, I barely even remember the room because we spent most of our time on the balcony enjoying the incredible room. But I can say the staff was very kind and helpful, and everything was in good condition. I also loved that we could easily walk to all the restaurants, stores, etc. even though it’s not a Lugano address.
Partner
8/10
Excellent
26 Mar 2018
Verified traveler
Beautiful view of Lke Lugano! Staff very friendly.
10/10
Exceptional
18 Mar 2018
Synda

No view of Lugano Lake like this one

The hotel was built in the 1880s so it is old but very charming and clean. I look for hotels like this with character. I stayed 5 days and did not want to leave why the amazing fantastic view from your private balcony overlooking Lake Lugano. And great price breakfast very nice
6/10
Pleasant
22 Feb 2018
Alexander

In need of investment!

The hotel has a late check-in (until midnight), which was perfect as my flight was delayed! The breakfast was standard with nice croissants and bread but could have done with more healthy options and the room was clean but extremely dated and memory foam pillows. The location was good, right by the lake and train station and restaurant views are amazing. The slightly strange thing is the nightclub on the ground floor which gave the wrong impression!
8/10
Excellent
13 Nov 2017
Richard

Great View in Paradiso

wonderful location and a great breakfast
Partner
4/10
Poor
29 Oct 2017
Verified traveler

Below Average

This hotel has seen better days. It is below average for Switzerland, which is known for modern, stylish hotels and hotel rooms. The staff was not particularly friendly and the breakfast was minimal, compared to what is offered generally by Swiss hotels, inns and B&Bs.
8/10
Excellent
31 Jul 2017
Erica

Wonderful little gem!

Great location and even better desk clerks! Wonderful old building that was clean, quiet and had a beautiful view of the lake. Staff were very accomodating to hold our luggage for the day as our departing bus did not leave until 5pm. Hot eggs and sausage at breakfast was a nice treat
Family
6/10
Pleasant
24 Jul 2017
Dominic

Front desk personnel could not care less.

Charming building, fairly good location, close to the lake Lugano's waterfront and about a mile from Lugano's main square.Decent rooms and elegant, charming appearance of this old building are overshadowed by the front desk stuff that just does not care, nor provides answers to even important question such as parking for hotel guests. They just couldn't care less that we are from another country (or from another continent in our case :) ) and are not familiar with the city or with stiff Swiss regulations. Thanks to their ignorance we got gauged 52CHF ( roughly 50 Euro) for 24 hour parking.
10/10
Exceptional
28 Jun 2017
Sanjit Kumar

Wonderful stay at Victoria Au Lake, Lugano

It was a wonderful stay at the Victoria! Never had we imagined that we would have such a beautiful, and uninterrupted view of the lake from the windows of my room. The staff was so friendly that we had no trouble in getting into the hotel late in the night after visiting the city. The breakfast was unimaginably good and varied. Even my wife, who has a gluten allergy, had many yummy things to eat.
Family
8/10
Excellent
15 Apr 2017
Sri Krishna

Lake and mountains are close

Great location right in front of park and lake and two min walk to the boats.Hotel is good but cleanliness needs improvement as room was having an old leftover pizza on checkin. Else is well worth the price. And close to the mt. salvatore funicular as well!!
Partner
8/10
Excellent
04 Nov 2016
David

Wonderful Lugano

I enjoyed my stay. It was a good location and had a wonderful view. The service was great and the reception personnel were very nice.
6/10
Pleasant
15 Oct 2016
Steve

Construction noise a problem

Disappointed. Construction around hotel started early and was loud. Very uncomfortable and no warning.
Partner
6/10
Pleasant
28 Sep 2016
Carl

Great view of the lake

Great value for an outstanding location
Partner
10/10
Exceptional
05 Sep 2016
Verified traveler

Nice hotel close to the lake. Great views.

Loved the location, only a 10 minute walk to Lugano and the Olive walk (one of the highlights of our trip).
8/10
Excellent
06 Jun 2016
dennis

Nice location on lake

Walkable down from train station but not return. Nice location in lake
Partner
10/10
Exceptional
10 May 2016
Normand

Great location.

Great location at 15 minutes walk from Lugano. Very clean facility with very good choices for breakfast. It is a quiet location with a good restaurant downstair and friendly service. Would definitely recommend.
Partner
8/10
Excellent
15 Feb 2015
Lev

Higher rating with earplugs.

Great. When people say squeaky floors - it's an understatement. The place is dated, but that is an experience in itself. The staff was awesome and very helpful, if I go back to Lugano, I will stay here again, mostly because I can't afford the nice the places. This would hold true for me, for most places though.
Family
6/10
Pleasant
20 Jan 2015
Verified traveler

one night stay in Victoria du Lac

Stayed for one night. Good location, but seems it's been a while since the last renovation. Bed was comfy, and service at reception was friendly. Didn't use hotel services otherwise.
Strangely, the room had a water boiler but no coffee or tea.
6/10
Pleasant
11 Sep 2014
Veronica

Not bad! but I do to stay again.

is very close to the train station,which is good,and just a few steps to Mont San Salvatore,and to the bus stop,I like the neighborhood,,very safe at night...very convenient for 2 days...but the room was noise! (the floor,the bed,the doors) is a very old hotel......good thing is the breakfast was very good,the staff was nice to answer some questions.
8/10
Excellent
14 May 2014
Romain

Very well located convenient hotel

The hotel could definitely use an upgrade and feels a bit old. However, the room itself was clean and well furnished and had a killer view. The staff can be a bit stiff but helpful. Breakfast is nice and served in a dining room with view of the lake which is very nice. WiFi was very good when we were there. Note that there is almost NO street parking. They have a garage right in front of the hotel where they charge 20 CHF/night. It is quite convenient if you have a car but not cheap (is anything in Switzerland :)).
6/10
Pleasant
01 May 2014
paulw

somewhat bizarre but good value..

The location is without doubt very good - and the lake view rooms have an expansive vista. But inside it's a tad bizarre and very dated - if you don't like the smell of cigarette smoke avoid this place. Having said this my room was comfortable, a good size and the bathroom, though dated, was spotless with copious amounts of hot water. And for Lugano, great value. Just avoid Monday when the club downstairs pounds the music until 6am!
10/10
Exceptional
07 Apr 2014
Jen

Great Lake-Side Location

We come back to Hotel Victoria again and again. Great location and free breakfast. Lake-view rooms are worth it (or maybe you will just get lucky like us and get a free upgrade). Rooms are simple and clean- they aren't the most modern you will find in Lugano, but that's the charm of the hotel.
10/10
Exceptional
30 Sep 2013
Verified traveler

Room with a view..breakfast and dinner on my balco

Great view. They gave me the room with a view I requested. Perfect. Sara
2/10
Poor
04 Jun 2013
Ron

do not believe anything you see on the website

The hotel is so out dated - elevator is too small to fit for two adults, the shower head is placed so that you could not take a shower without getting water all over, the phone was not working well until I asked the staff which were not warm at all, very bad taste painting all over the hotel. The roof of the hotel seems to be falling apart at any moment, the hallway was so hot and so dark because it was controlled by motion sensors.
One thing about this hotel is that it is in a great location - right near the lake.
6/10
Pleasant
30 Oct 2012
ChuckK

Victoria Hotel Lugano

They did not have the proper room available. I do not know if this was intentional. Our room that we eventually received was great other than being too hot. The hotel was charming. The restaurant staff was somewhat rude. The weather was bad and there is not much near the hotel to see in bad weather.
8/10
Excellent
25 Jun 2012
Verified traveler

Decent hotel

The hotel is good, but nothing spectacular. Its away from the main drag.
6/10
Pleasant
23 May 2012
Daniel

Good location

Very good location but the hotel needs a lot of improvment; repair first the floor which sounds a lot! And change the beds!
Family
8/10
Excellent
10 May 2012
Jerry

Great location

Room nice and big, pillows were flat, bathroom was vg, food in restaurant was vg. Right across st from lake...beautiful walk along lake, Convenient to everything.
2/10
Poor
02 Mar 2012
Verified traveler

Victoria hotel in Lugano

Room furniture chipped and broken, shower fell to pieces while on, common areas dominated by weird pictures of the proprietor, ok for a wacky budget hotel but bad value at the prices being charged.
4/10
Poor
07 Nov 2011
Verified traveler

Underwhelmed

At first pass, this hotel is inexpensive and clean. If that's all you're looking for, this is probably a reasonable place to stay.

That being said, the beds were uncomfortable (hills and valleys), and the floor creaked with every step - my traveling companion had to sleep with ear plugs. The decor screams \"faded victorian beach resort\" (which, in Victoria's defense, is exactly what it is). Front desk staff is ok, but nothing to rave abut.
10/10
Exceptional
18 Oct 2011
W

Great Vintage Hotel/Price was great for great location.

right Across the road from the lake.
4/10
Poor
21 Aug 2011
Verified traveler

lady at the front desk was terrible

Unfortunately the lady at the front desk ruined our impression of the hotel. We asked her for suggestions of restaurants for dinner and she said she couldn't help because she has only been in Lugano for 1 month!! What?? This must be a very common question among guests and I can't understand why the hotel managment has not trained her to give her a few names to recommend! Then the internet did not work and I called downstairs and asked her what was going on. She said that I had to try the internet later on because sometimes it does not work. I asked her to call a technician to solve the problem and she said she couldn't because it was a sunday! Finally the next morning we needed to go somewhere in town and we asked how we could get to the address that I showed her. Once again she said that she didn't know because she has only been in lugano for one month!! I actually had to ask her to look it up in Google maps. Then she took 10 minutes to go on her computer and instead of printing out the map, she said that she needed to help other people at the desk before she can help me more... I have no respect for any hotel management that could hire someone so incompetent!
10/10
Exceptional
04 Aug 2011
Verified traveler

Loved this hotel...

The room and bathroom were large and sunny. We were just across the street from the lake. Internet worked well. The restaurant was good for dinner and breakfast. Altogether a real bargain.
8/10
Excellent
20 Jul 2011
Ioanna

Good location & service, not so good value for money (as everything in Switzerland)

Very good location 10min walk from Lugano center. Right on the lakeside, the rooms have a beautiful view on lake Lugano. Old and with small / not so comfortable rooms but well maintained and clean. Friendly staff. Too expensive. Note: there is a cabaret at the ground floor of the hotel (not mentioned at the site).
6/10
Pleasant
24 Aug 2010
Eric

An average hotel with good staff

The hotel could do with some modern refurbishment, particularly the bathroom but staff were extremely helpful and friendly. Well done.
8/10
Excellent
21 Jul 2026
Lene
Skøn beliggenhed. Lidt slidt hotel, men store værelser. Gener fra fugle under morgenmaden.
Partner
8/10
Excellent
09 Jul 2026
Tommi
We stayed in room nr. 16. The view over the lake was beautiful. The air-con did not cool down the room enough (it should be looked at) during the heat wave so it was a bit too warm to sleep in the room. The breakfast was adorable on the terrace overlooking the lake.
Partner
10/10
Exceptional
19 Jun 2026
Jarmo
Holiday triptyykki
6/10
Pleasant
27 May 2026
Andreas
Very nice building from 1885. Nicely decorated breakfast room. However the room and hotel in generally was really rough on the edges.. renovation clearly needed
Also there is a club downstairs which can make you hear music if you have windows open. Walls are very thin and might hear your neighbors if they talk in their room
Otherwise great location and friendly staff
Self
10/10
Exceptional
15 May 2026
Alexis
Expérience exceptionnelle, à recommander à tous les voyageurs, venant de France de Suisse et d’ailleurs
8/10
Excellent
25 Mar 2026
Ingo
Preis Leistung stimmt.
Partner
8/10
Excellent
15 Mar 2026
Eva
.
Partner
8/10
Excellent
01 Mar 2026
Heidi
Zimmer okay mit Badezimmer - vor allem bei dem günstigen Preis.
Personal ebenso, freundlich
Self
8/10
Excellent
02 Jan 2026
Lorenzo
Ok
6/10
Pleasant
23 Nov 2025
Masahiko
Room is OK, but breakfast is not OK.
I stayed seven days and breakfast was all same everyday.
10/10
Exceptional
05 Nov 2025
josé
Tudo perfeito.
Partner
6/10
Pleasant
03 Jun 2025
Leda
Hotel vem localizado, em Paradiso, na beira do lago. Tem estacionamento disponível.

Quarto antigo, sem frigobar ( na reserva dizia que tinha), café da manhã c pouca variedade.
Leisure Partner
8/10
Excellent
17 Mar 2025
Philip
Sehr gute Lage, sehr schöne Zimmer mit Blick auf den See und Balkon. Die Deko im Frühstücksraum und die Bilder in den Gängen sind \"gewöhnungsbedürftig\". Wir kommen sehr gerne wieder!
Leisure Partner
6/10
Pleasant
15 Mar 2025
Remo
Das Hotel ist an einer sehr schönen Lage direkt am See mit wunderbarem Ausblick. Lugano Center ist serh gut in eienm gemütlichen 10-15min Spaziergang an der Promenade erreichbar. Das Hotel ist leider ziemlich veraltet und wrde teilweise halbsaniert Das Bett ist bequem jedoch lässt das Zimmer ansonsten zu wünschen übrig. Auch die neue Duschakabine die gemacht wurde ist nicht in einem guten Zustand. Das Morgenbuffet war jedoch wieder recht gut und es hat mir an nichts gefehlt.
Leisure Partner
10/10
Exceptional
14 Mar 2025
EDUARDO

Ótima opção na cara Lugano

Ótima opção. Quarto grande, bom café da manhã, estilo Vitoriano muito interessante.
Friends_and_family Family
8/10
Excellent
05 Jan 2025
Beatrice
Gute lage
Leisure Partner
10/10
Exceptional
05 Jan 2025
Ingo

Hervorragenden Blick

Sehr schönes Hotel mit sehr schöner Lage und tollen Blick. Super Frühstück. Hat uns sehr gut gefallen.
Partner
8/10
Excellent
22 Dec 2024
Boris

Hotel romantico

Posizionato in riva al lago, l'hotel ha il fascino d'altri tempi in un ambiente curato e pulito. Il personale è gentile e accomodante. La camera è spaziosa e tranquilla
Self
6/10
Pleasant
22 Nov 2024
Luca
Hotel decisamente datato che necessita di intensi lavori di manutenzione e ammodernamento. Sembra il tempo si sia fermato agli anni 60/70. Personale molto disponibile.
Business
8/10
Excellent
04 Dec 2023
ANA MARTA

Vista perfetta

Posto incredibile, aspetto straordinario.L'hotel è un po' vecchio e necessita di buone riparazioni.
Partner
6/10
Pleasant
03 Oct 2023
Verified traveler

Hotel Victoria Lugano

Sijainti oli hyvä.Hotelli vanha.Aamupala vaatimaton
Friends_and_family Friends
8/10
Excellent
02 Oct 2023
Christian

Kurztrip an den Luganer See

Das in die Jahre gekommene Hotel bietet für einen Kurzaufenthalt erst mal alles, was man benötigt. Es hat grundsätzlich viel Charme im viktorianischen Stil. Die Lage ist 1a. Das Frühstück ausreichend und die Angestellten sehr freundlich. Man könnte mit einer grundlegenden Sanierung des Gebäudes sicher einen tollen Ort am Luganer See daraus machen. Dann wird es natürlich auch wieder viel teuer. ; )
Partner
6/10
Pleasant
23 Sep 2023
Santiago
Un edificio virjo muy mal mantenido de excelente ubicacion

Location & surroundings

Hotel Victoria Au Lac
Riva Paradiso 2Bvia G Guisan 3, Lugano Paradiso, Switzerland

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Hotel Victoria Au Lac

41 hotel photos